Welcome Presentation - Transversal Client and Partner Summit 2015

IMAGINE2015

IMAGINE

IMAGINE

IMAGINE

think different incite passion thirst opportunity

Todays agenda at a glance…

CEO WelcomeHeather RichardsTransversal

Morning KeynoteShawn SmithSmith+Co

MORNING

BREAK

Customer ExperienceBrian HayUtility Warehouse

Product InnovationsMichael AstonTransversal

BUFFET LUNCH

Customer ExperienceRichard GodfreyPeterborough City Council

KM SimplifiedJames LeslieTransversal

AFTERNOON

BREAK Knowledge Futures

Interactive SessionAsk the ExpertsSpeakers Panel

IMAGINE2015

Heather Richards

WELCOMEW E ’ R E G L A D Y O U ’ R E H E R E

T H I S I S A L L J U S T F O R Y O U !

• No sales people or sales presentations

• We encourage everyone to participate

• We expect good & tough feedback

• Assortment industry sectorsBanking, Hospitality, Retail, Insurance, Government

• Entire suite of Transversal solutions Web Self-Service, Contact Centre Knowledge, Ask HR

• Various departmental disciplinesDigital, CSS, HR, Training, Operations, Communications

W E H AV E A V E RY D I V E R S E A U D I E N C E

• We have demanding customersconsumers, citizens, business partners, employees, management

• We have complex requirementsMINIMISE effort < > MAXIMIZE insight

• We have important responsibilitiesmanaging, sharing, and improving access & findability of knowledge

• We have the ultimate obligation:Consistently deliver the right answer to the right person at the right moment across any channel - every day!

… FA C I N G V E RY S I M I L A R C H A L L E N G E S

W E H AV E I N C R E D I B L E P E O P L E

• 2014 was our largest growth year & year for change

• Announced our new US HQ - Boston, MA

• Achieved 95% client retention - 5 years consistently

• Added new members to the executive team

• We have a company wide mission: to connect people to knowledge

W E H AV E B O L D F U T U R E P L A N S

• Major business expansion into the US

• New CRM partnerships coming later this year

• New Autumn product announcements

• Customer engagement programs

• Predictive analytics & proactive knowledge delivery

WE SEE AN EXCITING FUTURE AHEADKNOWLEDGE-EVERYWHERE

• Next-Gen Cognitive Knowledge (powered by Prescience™)

• Social Knowledge Crowdsourcing

• Empowering employees to work from home

• Enabling mobile 1st initiatives

• Fueling the Internet of Everything

predictive contextual much more intelligent

AND HERE IS WHAT WE

• Imagine a self-help technology that understands what people are going to ask… before they finish asking it

• Imagine a knowledge-everywhere technology where we no longer have

to search for our answers... the answers find us

• Imagine a contact centre technology that delivers intelligence tofront-line workers… without a single mouse click

• Imagine a social technology that can forecast potential business disruptions… before they surface into real problems

We call this technology Prescience™ - our next generation cognitive technology that is changing the way businesses

connect people to knowledge

IMAGINE

EN JOY THE DAY!

IMAGINE2015

Shaun Smith