Welcome Lance Spencer Tiscali Business Services Product & Marketing Director.

WelcomeWelcome

Lance SpencerLance SpencerTiscali Business ServicesTiscali Business ServicesProduct & Marketing DirectorProduct & Marketing Director

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Are We Talking

Tiscali

Tiscali – largest independent ISP in Europe

Over €1.1b in revenue and €110m in EBITDA

1.65 million ADSL users, of which 330,000 use unbundled services

Target > 3.8 million ADSL users in 2007, with over 40% receiving unbundled services

UK leading operation in Tiscali group (40% group revenue ‘04) UK’s 4th largest ISP– 1.85m customers generating €250m Revenue 65% B2C and 35% B2B services High growth areas are Broadband (>100%) and IPVPN (>150%) Business Division - Channel & Partner only focus

Leading DSL broadband provider & innovator

20% of all BT Wholesale DSL connections

>10,000 DSL installations a week and over 800,000 DSL connected customers

1st DSL MPLS and QoDSL, Leader in DSL based MPLS VPN

UK leading DataStream investor & provider with over 90% business reach Significant investment planned in LLU

Communications in the home

• TV (Analogue to Digital)• IPTV

• PCs• Laptop• PDA• Game Consoles

• Wifi• Landline (DECT)

• Mobile

• Softphone (IP Telephony)• Skype

• Fixed/Broadband packages• Triple Play packages• Mobile/Broadband packages

Key issues – the eGovernment outlookKey issues – the eGovernment outlook

• E-democracy - a more equitable relationship between government and the public

• The electronic health service - everything from electronic health records to NHS procurement

• Boosting the local economy - Business Link network, providing advice and support for small businesses over the internet

• Mobile and wireless government – transactions, information, WiFI access points (gvt employees and general public)

• Freedom of information – management and delivery of electronic information

• Interactive digital TV – webcasting and other viewing methods

• Smartcard services – smartcard access to public services across both central and local government (‘Connexions’ card)

• Transformation and culture change - internal processes, management and culture. The goal of a transforming organisation is to shape its services more closely to the needs and wants of its customers or citizens.

• Access for all - accessibility beyond web services to all digital formats including digital TV, smartcards and mobile phones

Convergence (VoIP) – what is it?

Convergence is talked about in many ways by various people

Sometimes the language or messages used can confuse

– Equipment Vendors talk about the applications that run over IP networks - IP Telephony (the application to deliver VoIP), Contact Centre solutions or Unified Communications.

– Service Providers talk about IP networks and how to ensure they are configured to run the range of applications available from the vendors e.g. Remote working solutions.

– Resellers talk about how they can design, source, implement and manage a total solution for a customer, bringing in the business benefits for individual elements or a total converged solution.

– End users are asking questions over the business benefits of Convergence (mostly VoIP) and wondering when and how to take advantage of the various options.

VoIP (for Business)VoIP (for Business)

Voice Over IP (VoIP) is a term used in IP Telephony for a set of facilities for managing the delivery of voice information using IP

IP Networks form the the core technology for new voice services

MPLS based VPNs are key to the emergence of Business VoIPQoS guarantees carrier class voice over IP infrastructure

QoS Over DSL (QoDSL) allows carrier class voice over Broadband/DSL

What is QoS and Why Is It Used?

QoS (Quality of Service) is used to prioritise delay sensitive and real-time applications across the same network infrastructure

Voice/Video/Mission critical data = Low Latency Traffic

E-mail,Web browsing, File transfer = Other

traffic

Tiscali network is engineered to support Quality Over contended and non-contended ADSL and SDSL

QoS is an integral part of the Tiscali VPN solution VPN can be mix and match – don’t have to run QoS at every site!

Tiscali MPLS

Network

DSL

What impact do you want to make?

• What business benefits & new ways of working do you want to employ?

• What resources & applications do you want to take advantage of?– Collaboration and more efficient data sharing capabilities

– Presence management and Unified Communications

– Remote/flexible working solutions

– Virtualised contact centres

– Disaster recovery solutions

Vertical Sectors using DSL based VPNs

Retail Chains EPoS Stock control VoIP Marketing/Advertising Video Streaming Training

Construction Remote Worker Data Transfer / Ordering Collaboration/Video Conferencing CCTV

Railway Companies Data & Ticketing Systems

VoIP

CCTV

Announcement Systems

Public Agencies Email

Effective staff communications

Teleworking

VoIP

Hospitality & Leisure Internet Access (Hotel Rooms)

Booking Systems

Marketing/Advertising

Financial/Business Services Email/Database/Systems Access

Real time market info

Training/Video Conferencing

Applications for DSL based IP VPNs

Applications for QoDSL based IP VPNs

Remote worker Email

Remote worker Email

Web AppsWeb AppsCost-efficient networking

Cost-efficient networking

VoIP - Advanced Voice

Apps

VoIP - Advanced Voice

Apps

Partner Communication

Partner Communication

Video Applications

Video Applications

Collaboration Tools

Collaboration Tools

VoIP – Teleworker &

Contact Centre

VoIP – Teleworker &

Contact Centre

QoS - What is being used in the private & public sectors

Objective:

• Drive to increase ability to work from home – supporting the government strategy for Teleworker.

• Requirement to provide QoS enable Teleworker Broadband solution for remote sites, which can support Alcatel IP Telephone and Laptop or Desktop PC.

Solution:

• Tiscali evaluated remote user Voice and Data requirements

• Recommended a scalable IPVPN solution

– Migrate from existing dial infrastructure – access limitations and high cost

– Scalable access infrastructure – Tiscali high-speed Business Broadband, and MPLS Core network infrastructure.

– Mission critical business applications, content and real-time collaboration through high speed, low latency services

– Security through MPLS network

– support and monitoring of the entire underlying infrastructure, allowing the organisation to continue to focus precious internal resources on core business activities.

Managed MPLS Network

Internet

Alcatel IPT Server

IP Phone

Laptop

ADSL with QoS(512k, 5:1)

ADSL with QoS(512k, 10:1)

Shepway County Council Civic Centre

Tiscali CPE

Voice VLAN

Data VLAN

Tiscali CPE

Remote Worker

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

CONSOLE

Catalyst 2948G-L3

PSI RPSU

1 3 5 7 9 1311 15 211917 23 2725 29 31 39373533

AUX

21

65

87

109

1211

1413

1615

1817

2019

2221

2423

2625

2827

3029

3231

3433

3635

3837

4039

4241

41 43 45 47

4443

4645

4847

43

10/100/100 ETHERNET

LAYER 3 SWITCH

STATUS

49

50

5049

1000 Base - X

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

CONSOLE

Catalyst 2948G-L3

PSI RPSU

1 3 5 7 9 1311 15 211917 23 2725 29 31 39373533

AUX

21

65

87

109

1211

1413

1615

1817

2019

2221

2423

2625

2827

3029

3231

3433

3635

3837

4039

4241

41 43 45 47

4443

4645

4847

43

10/100/100 ETHERNET

LAYER 3 SWITCH

STATUS

49

50

5049

1000 Base - X

Siemens HiPath 4000 Siemens HiPath 4000Application Servers

Application Servers

Application Servers

Application ServersCisco 3745

Cisco 3745

Cisco 2950 Switch Cisco 2950 SwitchVLAN Layer 2 Link

Tiscali MPLS Core

20M LES20M LES

Distribution Centre Head Office

Cisco

ETHACT

PWRSLOT 0

0SLOT 1

0SLOT 2

0

0K 1 1 1

1700S E R I E S

ROUTER

COL

512K ADSL 10:1 128K ISDN

85 ADSL QOS ADSL Stores

Cisco

ETHACT

PWRSLOT 0

0SLOT 1

0SLOT 2

0

0K 1 1 1

1700S E R I E S

ROUTER

COL

6 * Offices With Leased Line & QOS

2M Leased Line 128K ISDN

Example of QoDSL IPVPN Implementation

H&M Business Benefits from QoDSL IPVPN

Cost Savings

Business Strategy

Marketing

Communication/Telephony

Support

More than reduced call charges - Reduce Total Cost

of Ownership – Infrastructure & maintenance

Greater flexibility allows for infrastructure changesTo be made quickly and in line with business objectives

Opened up future possibilities for Advertising and promotional activities

Quality of Service enabled true convergence driving – cost savings, business efficiencies overhead reduction

One supplier – One point of contact

VoIP is now Commercially Possible

Access commercially viableSingle QoS infrastructure over contended and traditional access with provides cost effective ubiquitous platform

Breakout rates attractiveReduction in On-net and Off-Net call costs provides ROI for IPT implementation

Phased Approach reduces riskGradual migration to full IP TelephonyPotential for hosted or enterprise alternatives

The market has now reached the ChasmEarly adopters are reaping the benefits of VoIPMuch legacy technology is written downThe right price points for both access and call minutes are now available

Tiscali Unleashes VoIP Potential