[WeGO] Jakarta1

• 1. E- GOVERNMENT IN JAKARTA WeGO Training 2014 in Seoul, 7 11 April 2014 Nur Izzuddin

2. Systematics (1) Introduction About Indonesia About Jakarta e-Government Definition Phase Interaction Legal Basis e-Government Condition in Jakarta 3. Systematics (2) e-Government Implementation in Jakarta G2C (Government to Citizen) Citizen Education Health Disaster Management Transportation Licensing Tax and Retribution Economy CCTV Jakarta Public Information Report from the Citizens 4. Systematics (3) G2G (Government to Government) Finance Staffing Law Development Assets Management Official e-Mail G2B (Government to Business) Business Licensing Tax and Retribution E-Procurement 5. Systematics (4) Towards Jakarta Smart City Concept of Jakarta Smart City Progress of Preparation Examples of Progress 6. About Indonesia About Jakarta Introduction 7. About Indonesia The Republic of Indonesia is the largest archipelago in the world comprising 13,466 large and small tropical islands. Straddling the equator, situated between the continents of Asia and Australia and between the Pacific and the Indian Oceans. Indonesia has a total population of 246.9 million people in 2012 from more than 200 ethnic groups. The national language is Bahasa Indonesia. 8. About Jakarta (1) Jakarta known as the Special Capital Region of Jakarta is the capital and largest city of Indonesia. Officially, Jakarta is not a city, but a province with special status as the capital of Indonesia. Located on the northwest coast of Java island, Jakarta is the country's economic, cultural and political centre. The area of the Jakarta is 664.01km2. Jakarta has a total population of 9,988,329 in December 2013. Jakarta's economy is mainly supported by the trade, services, property, creative industries, finance and manufacturing. 9. About Jakarta (2) The Special Capital Region of Jakarta headed by a governor. Jakarta is divided into five administrative cities / municipalities, each headed by a mayor and one administrative regency headed by a regent. The administrative municipalities of Jakarta are Central Jakarta, West Jakarta, South Jakarta, East Jakarta and North Jakarta. The administrative regency of Jakarta is Thousand Islands, is a collection of 105 small islands located on Java Sea. Jakarta has 44 sub districts and 267 urban villages. 10. About Jakarta (3) Institutional of Jakarta Local Government: 11 Bodies 10 Bureau 20 Agencies 180 Units of local government (SKPD). 567 Units of local government (UKPD). 6 General hospitals. 5 Municipalities with offices of administrative city. 1 Regency with offices of administrative regency. 44 Sub-districts with 44 offices of sub-districts and 44 public clinics of sub- district. 267 Urban-villages with 257 village offices and 234 public clinics of village . 4 Public kindergartens. 2397 Public primary schools. 285 Public junior high schools. 115 Public senior high schools. 11. Definition Phase Interaction Legal Basis e-Government Condition in Jakarta E-Government 12. Definition United Nation Development Programme (UNDP) : The application of information and communication technology (ICT) by government agencies. World Bank Group (2001) : E-Government refers to the use by government agencies of information technologies that have the ability to transform relations with citizens, businesses, and other arms of government. UNESCO: Theexercise of political, economic, and administrative authority via an electronic medium. Indonesia Communications & Information Ministry : Efforts to develop a governance-based implementation (use) electronically in order to improve the quality of public services effectively and efficiently. 13. Phases Gartner's Four Phases of E-Government Model: Web presence: In this phase, agencies provide a web site to post basic information to public Interaction: In this phase, users are able to contact agencies through web sites (e.g., e-mail) or do self-service (e.g., download document). Transaction: In this phase, users (including customers and businesses) can complete entire transactions (e.g., license application and procurement) online. Transformation: In this phase, governments transform the current operational processes to provide more efficient, integrated, unified and personalized service. Web presence Interaction Transaction Transformatio n 14. Interaction The concept of e-government is to create a friendly, convenient and transparent interaction between the three main groups: Relationship between government and citizens (G2C- government to citizens). Relationship between government and business enterprises (G2B- government to business enterprises) . Relationship between the government (G2G- inter-agency relationship). 15. Legal Basis The implementation of e-Government in Indonesia and Jakarta based on : Presidential Instruction No. 6/2001 about Telecommunications, Media and Informatics. Presidential Instruction No. 3/2003 about National Strategy and Policy of e-Gov. Development. Governor Regulation No. 16/2008 about Master Plan of Information and Communication Technology. Governor Regulation No. 18/2011 about Implementation Services of e-Deed (e-Akta). Governor Regulation No. 76/2011 about Procedure for Issuance of Electronic ID Card (e-KTP). Governor Regulation No. 224/2012 about Payment and Reporting on Business Transactions of hotel tax, restaurant tax, entertainment tax and parking tax through online system. Governor Regulation No. 74/2013 about Accelerating the Implementation of Electronic Road Pricing (ERP). Governor Instruction No. 92/2013 about Implementation of One Stop Services Online. Official Letter of Secretary of Jakarta Local Government No. 16/SE/2011 about Obligation to Use e-Procurement System. 16. Condition of e-Gov in Jakarta Indonesia and Jakarta condition based on e-Government ranking: Position Indonesia in World e-Gov. Development Ranking (UNPAN 2012) is 97th. Positon Jakarta in Indonesia e-Gov. Ranking (PeGi Province Category 2012) is 3rd. Jakarta condition based on Gartners phase is at the Transaction phase. Some applications in Jakarta local government use online transaction (20%) but most still use web informations (50%) and interaction applications (30%). Condition of e-Government Informatio n Interaction 17. G2C (Government to Citizen) G2G (Government to Government) G2B (Government to Business) Implementation e-Government 18. G2C (Government to Citizen) Citizen Education Health Disaster Management Transportation Licensing Tax and Retribution Economy CCTV Jakarta Public Information Report from the Citizens 19. Citizen Apply for an ID card (e-KTP) online at every district office and e-KTP mobile at strategic places. Checking online for the status of e-KTP production. Information and statistics of population Jakarta. Procedure information from production of ID card and other citizen certificates. Download form for obtaining citizen certificates. Criticism and advice through Citizens Voice application and Twitter @dukcapiljakarta 20. School Administration System (school data, student data, teacher data, school employee data, academic records, teaching curriculum). Student Identification System (student data, student attendance record, information of student attendance to parents via SMS gateway). e-Learning and m-learning with digital library. Acceptance of school students online realtime. Free access international e-books and e-journals (e-library). News and information about education and school. Download the library bulletin, letters and technical guidance. Education 21. Information System of Public Clinic Integration (patient data, medical records, public clinic employee data and pharmaceutical data). Hospital room availability application for hospital call center. Health assurance information and procedure. Information and news about health and health care. Information about hospitals and public clinics in Jakarta. Service complaints and suggestions on the website, twitter @dinkesdki and facebook. Health 22. Weather forecast information. Monitoring data of river water level in every hour. Digital map for flood area. Information and knowledge about disaster (fire and flood). Information about call center for disaster case. Warning information and community feedback via website twitter and facebook. Disaster Management 23. ITS (Intelligent Transport System) Implementation: Realtime traffic information. CCTV Snapshot in some streets and the situation TransJakarta bus stop. Maps & Information about TransJakarta bus stops and bus lines. Maps and Information about train station and train lines. Estimation and tracking TransJakarta bus arrival from bus stop. Implementation of e-Ticket on TransJakarta bus passengers. Application to search type of public transportation based on routes. Advice and feedback from residents. Transportation 24. Building permits online (all stages is done online). Land use permits online (registration, check the registration status). Information of stages, requirements and other permit regulations. Download guidance to obtaining a permit. Complaint information related to the licensing service. Licensing 25. Payment of vehicle tax online in vehicle tax office, mobile vehicle tax, drive- thru and shopping centers. Application to find out amount of vehicle tax based on vehicle number. Application to find out amount of land and building tax based on number of tax object. Information about types of tax, requirements, legal basis and the place of tax payment. Information about amount of retribution on local government service. Download legal basis of taxation and retribution. Tax and Retribution 26. Information of weekly commodity list. Information of market location list. Information about Rupiah exchange rate against other currencies. Data of Small and Medium Enterprises (SMEs) in Jakarta. Data of Cooperative in Jakarta. Economy 27. CCTV access via website to monitor main road. CCTV access via website to monitor TransJakarta bus lines. CCTV access via website to monitor the Manggarai floodgate. CCTV access via website to monitor the tourist area of the National Monument. Complaints and feedback from resident about CCTV services. CCTV Jakarta 28. Official Portal of Jakarta Local Government (www.jakarta.go.id): Information about city and historical Jakarta. Information about local government and local regulations. Information about local government services. Information about public facilities in Jakarta. Statistics, data bank and encyclopedia. Link to other information and services from the sub domains of agencies and government units in Jakarta Local Government. Official News Website of Jakarta Local Government (www.beritajakarta.com): Jakarta latest news. News in video format (Berita Jakarta TV). e-Magazine Media Jaya (official magazine). News archive for 10 years. Official video event from Governor, Vice governor and Secretary of Jakarta local government on Youtube: http://www.youtube.com/user/PemprovDKI. SMS broadcast is the type of information through an sms service to the residents with one click application via sms gateway. Public Information 29. Application of the Public Response: www.jakarta.go.id. Application of the Citizen Letter: www.beritajakarta.com. Aspiration and complaints LAPOR cooperation with the central government: lapor.ukp.go.id. Survey the performance of sub-district and village chief : http://bkddki.jakarta.go.id/polling/ikm/. The response of the residents in the sub domains of agencies and government units in Jakarta Local Government. Twitter: @jakartagoid. Facebook: jakarta.go.id. Email: [email protected]. Information about sms center. Report from the Citizens 30. G2G (Government to Government) Finance Staffing Law Development Assets Management Official e-Mail 31. Finance e-Budgeting: Jakarta local government financial planning. Application of the local government treasurer and accounting. Reports and monitoring of the local government financial. Information about local government financial regulations. Local government financial statistics. 32. Staffing information system consisting of employee data, rank of employee, employee statistics, print facilities of payroll and allowance list. Attendance information system (e-attendance) for employee attendance. Performance allowance system online (e-TKD) for employee. Employee recruitment online (e-Recruitment). The open selection system to sub district head , village head, principal, chief of public clinic. Information system to retirement and employee leave. Information about employee service procedures. Download information about staffing rules. Staffing 33. Data bank of the law products both at the Jakarta government or central government (Indonesia). Information about procedure and preparation for local regulation and Governor regulation. News about the enforcement of local regulations. Law 34. Local development planning (forum aspirations, statistical data and draft planning). Map of city plan online. Procurement of goods and services online (e-procurement). Information system for monitoring and evaluation of development results. Statistics of local development realization. Development 35. Inventory of local government asset. Location of asset and coordinate area complete with photos. Download the asset data of local government. Asset 36. Email @jakarta.go.id for local government employees, agencies and government units in Jakarta Local Government. Push mail implementation in Android devices and iOS devices. Official e-Mail 37. G2B (Government to Business) Business Licensing Tax and Retribution E-Procurement 38. Information of stages, requirements and business licensing regulations. Information about other other permits relating to the business and operations of the company. Download form and guidance to obtaining a permit. Estimated time to complete the process of business licensing. Application to check the status of licensing process. Criticism and suggestion related to the licensing services. Business Licensing 39. Payment of taxes with the online system (restaurant tax, hotel tax, entertainment place tax). Information about types of tax, requirements, legal basis and the place of tax payment. Information about amount of retribution on local government service. Download legal basis of taxation and retribution. Tax and Retribution 40. Procurement implementation of government goods / services electronically which can be followed by companies as providers of goods and services: Registration as a provider of goods / services online. Login to follow the stages of the auction. Information of auction packages can be found online. Information of auction winners can be seen online. e-Procurement 41. Towards Jakarta Smart City Concept of Jakarta Smart City Progress of Preparation Examples of Progress 42. Concept of Jakarta Smart City To improve the services to the resident, the Jakarta Local Government (Jakarta City) provides some ease in obtaining services and information. * The detailed concept is still in the process of Jakarta Local Government Planning Agency. 43. Progress of preparation (1) Integration of all licensing services in a single application. Development of interconnection application between public clinics with hospitals related to patient referral and call center. Development of interconnection application between hospitals and public clinics with related institutions: bank, health assurance, pharmacy, residence agency, health agency and ministry of health. Integration of database usage from different agencies for disaster management and emergency case. Development of online tax implementation: parking tax, electronic road pricing (ERP) and the other taxes. Planning to combine some administrative applications in a single application (e-Budgeting, e-Document, e-Letter, e-Asset ). 44. Progress of preparation (2) Improved facilities of ITS (Intelligent Transport System) implementation. Improved facilities of CCTV Jakarta. Planning to implement the use of a smart card for all needs: healthcare, life style, education, tax, social, transportation and the others. 45. Integration of all licensing services One-stop licensing service: many units different authorities different bureaucratic processes different databases 46. Integration of Database Usage Call center for disaster management and emergency case: 47. Integration of e-Government Application Some administrative applications combined in one application (e-Budgeting, e-Document, e-Letter, e-Asset ). 48. Smart Card One 4 All One for All Just attach your Card Transportatio n Busway Taxi Commuter line Clinic & hospital Museum Canteen School fees Internet TV Pay TV Merchant retribution School help Cinema Land & building taxSocial aid Assuranc e Parking Toll road