Weekly Newsletter for Team Members January 27, … Newsletter - January...Weekly Newsletter for Team Members BMGNews January 27, ... Daniel Gordon, MD David Hughes, MD ... Joshua Mandel,

Weekly Newsletter for Team Members

BMGNewsJanuary 27, 2015

BMG Celebrates 1 Year BayCare Medical Group – Serving Our CommunityAs we finish our first full year as BayCare Medical Group (BMG) and head

into 2015, we want to thank you for your dedication to your patients and the future of BMG. While this past year has been challenging, the changes we have made allow us to keep pace with the changing face of health care. As a key member of our physician group, you remain instrumental in helping provide enhanced quality care to our patients.

Our primary goal is to provide quality care and exceptional customer service to our patients and our community. All of us at BMG, BayCare and our communities will strive to continuously develop and improve a system of care that provides a patient-centered experience, creates one standard of care, allows us to perform at the top decile and maintains our financial stability. Together we can do this and make BMG what you want it to be.

We wish you and your family a very healthy new year.

Kevin L. Corrigan Lee C. Kirkman, MDChief Administration Officer, BMG Chief Medical Officer, BMG

BayCare Medical Group

employees are pleased to

announce that, thanks to your

generosity, we were able to

mail checks in the amount of

$1,295 to three local charities:

F.E.A.S.T. Food Pantry, Homeless

Emergency Project (H.E.P.) and

Feeding America Tampa Bay’s

Kids Café Program. Last year

each charity received a check

in the amount of $700; this

year we were able to increase

our donations by $595. We’re

doing our part to help those

less fortunate, and it feels great.

I look forward to doing even

better next year. Thanks again

for your generosity.”

– Vianny Castillo Manager of Central Billing Office (CBO)

BayCare Health System President/CEOStephen Mason

BMG CMO BMG CAO BMG CFOLee Kirkman, MD Kevin Corrigan Cathy Yoder

Medical DirectorsRegion 1 Primary Care Region 2 Primary Care Behavioral HealthLaura Arline, MD Robert Pesce, MD Nick Dewan, MD

Region 1 Specialty Care Region 2 Specialty CareKevin Garner, MD Angel Docobo, MD

Senior Management TeamDirector of Human Resources Pam Beach

Director of Physician SystemsJohn Clark

Director of Operations, Region 2Rick Green

Director of Operations, Region 1David Kicker

Director of FinanceAlisha Ozmeral

Director of Central BillingLinda Pelletier

Director of Physician ServicesBarbara Sharpless

Director of Clinical Qualityand Process Improvement Tesha Simpson, DNP, NP-C

Region 1

Joanna Bock, MDDeborah Boland, DOCalvin Briles, DOKristin Carlin, DOTarin Forbes, DOWarren Gilbert, PA-CDaniel Gordon, MDDavid Hughes, MDMatthew Irvin, MDVenkata Kollipara, MDSharma Lovekesh, MDWenge Lu, MDJoshua Mandel, MDNatalie Mang, DOAmgad Marcus, MDSarah Notter, MDLatha Pandurangan, MDDipali Patel, MDVibhaben Patel, MDMeghna Pelayo, MDMona Prabhu, MDMichael Rosario-Prieto, MDCarl Shenkman, MDSowyma Suryanarayanan, MDMarguerite Thomer, MDLyly Tran, MDDaniela Uebelhart, MD Cesko Zahida, PA-C

Region 2

Susan Aguiar, MDLee Baker, MDCheryl Barnes-Murphy, ARNPButros Bazo, MDRodrigo Bolanos, MDEllen Brankley, ARNPAmy Brooks, ARNP Richard Cain, MDLaura Chan, PAMele Christine, ARNPDeanna Critchfield, ARNPGwyneth Davis, MDJennette Dawn, ARNPTracey DeLucia, MDKortni Flynn, MDRobert Gabordi, MDKathryn Garner, PA-CMatthew Glover, MDAnthony Goldman, MDEarle Grey, PA-CRenay Hall, ARNPTina Hamilton, ARNPRuth Henson, MDBrenda Hoy, PA-CJames Irwin, MDGeorge James, MDLalkrushna Malaviya, MDSharon McKenna, DOBonnie Moss, ARNPTeresa Poole, ARNPJanaan Quatman, PA-CSoraya Sanchez, ARNPVita Saranga-Perry, MDDavid Schachter, MDAlok Singh, MD Mindy Taylor, ARNPJohn Toole, MD Leonardo Victores, MD

Our New ProvidersWelcome the providers that joined us in 2014.

Leena Hancock, MD Giovanni Jubiz, MD

Jorge Lense, MD Elvia Vallejo, MD

Digital StoreFrontRicoh Digital StoreFront (DSF) is the storefront for the BayCare copy center. This resource is available to order forms, educational and marketing materials for your units and practices. Team members must have access to order. To request registration and user information, contact Stuart Porter at [email protected].

OB/GYN Group Joins BMG and Opens a New Office

Gynecology and Obstetrics Healthcare Specialists303 Pinellas St., Suite 230 Clearwater, FL 33756 (727) 462-3401

BayCare Medical Group is pleased to have two Patient Experience Coordinators within the department of Clinical Quality and Process Improvement, overseen by Dr. Tesha Simpson. As all physician practices strive for patient-centered care, Gina Sanchez and Jennifer Jones play a pivotal role in support of the physician offices for a positive patient experience, both in outcome and patient interaction.

This is accomplished in several ways. Both coordinators are available to the physicians and site managers to visit the office for an evaluation of team work, patient interaction and work flow. Time is spent shadowing team members to determine if conversations and interactions with patients are patient centered. Training and reinforcement of the AIDET Communication Model is also completed to improve patient satisfaction scores. Recommendations are provided to the site manager for additional education with follow up. Enhancements for improved patient privacy will also be made.

When a patient or family member is dissatisfied, they can contact the Patient Experience Coordinators for resolution. Jennifer and Gina act compassionately as a patient advocate to partner with the physician and site manager in working toward a positive resolution. Follow up is completed to be certain that processes are improved for better outcomes for future situations.

Both Patient Experience Coordinators are working with the practice administrators and site managers to review and improve Press-Ganey scores for patient experience. They can assist in generating reports and drilling down the data. Plans are then developed to determine how to move forward to improve results. Follow-up tracking is then completed to determine if the strategies were successful.

As we move forward into 2015, our new key performance indicator (KPI) will be important for you to track. The KPI is “In using a number from 0 to 10, with 10 being the best, what number would you use to rate your provider?” This number is influenced by the office team working together with the physician. Gina and Jennifer can assist you with reviewing and improving your results.

Contact Jennifer Jones with Region 1 at (727) 524-2638 or Gina Sanchez with Region 2 at (727) 532-1361 through BMG Administration. They will be glad to assist you and your team.

Team Introductions and Initiatives: Meet the BMG Quality and Process Improvement Teams

Welcome New Directors Linda Pelletier and David Kicker to BMG

Linda Pelletier, Director of CBO, comes to us from Phoebe Physician Group in Americus, Georgia, where she served as Director of Clinic Operations for the Sumter Clinics. Prior to that role, she served as Director of Management Service Organization/Central Billing Office with Phoebe Physician Group. Linda holds a Bachelor of Business Administration in accounting and a Master of Science Management in health care administration, as well as being a certified public accountant. We are fortunate to bring her unique background of billing and operations to the group.

David Kicker, Director of Operations - Region 1, joins us with more than 20 years of experience in practice operations

management. He most recently was with Crisp Regional Health Services in Cordele, Georgia, as their Director of Professional Services. Prior to that he was Director of Physician Practice Management with Bay Medical Center in Panama City, Florida, the Chief Operating Officer at Catholic Health Initiatives in Towson, Maryland, and Chief Operating Officer with Baptist Health Centers in Birmingham, Alabama. 

■ New company, BayCare Medical Services created and fully operational

■ Budget operational and forecasting in place

■ Governing Board and Committee structure in place – All committee chairs in place with

all committees actively meeting – 130 committee seats – 94 percent committee

attendance rate

■ Leadership and organizational structure in place – leadership team, management team, all medical directors and assistant medical directors, etc.

■ BMG Board Bylaws in place

■ EMR/PPM implementation at Suncoast

■ Physician Compensation Design Project commenced

■ NCQA-awarded Patient-Centered Medical Home recognition and re-recognition

■ Standardized physician recruitment and onboarding process

■ Standardized template for physician contracts

■ Managed care contracting completed by BayCare with standard contract language approved by the Managed Care Committee

■ Job descriptions and mapping completed for all BMG

■ BMG branding and marketing efforts including development of BayCare website and signage transition plan in place

■ BMG-managed care contracts renegotiated

■ Delegated credentialing formed for BMG with representation from all legacy groups

■ Created BMG distribution lists for email correspondence

■ Standardized BMG policy and process for resolution of patient complaints

■ Certified Medical Assistant initiative successful with 92 percent of MAs certified

■ Care and treatment policies prioritized and identified for standardization

■ HEDIS measures in place

■ Tax/corporate structure for BMG ready for implementation in 2015

■ Assignment agreements to new entity completed for 350+ physicians/ACPs

■ Computer refresh project completed (63 offices)

■ Three-year physician recruitment plan for primary care approved by Strategic Planning/Physician Recruitment Committee comprised of leadership throughout BayCare

■ First annual physician meeting held with positive feedback

■ BMG physicians supported BPP with Medicare ACO application; 100 percent participation

■ BMG physician compact drafted with intent to implement early 2015

■ Development of BMG provider performance evaluation tool initiated

■ Held Town Hall and Open Forum meetings with physicians

■ Modified staff recruitment process to facilitate timely candidate review/ follow up

■ Initiated a Lean Process to identify staffing placement efficiencies

■ Continue Winter Haven Hospital integration plan

BayCare Medical Group Accomplishments 2014

This corner of the new BMG Chat Newsletter is dedicated to spreading the word about you, our providers and staff. This column will help everyone get to know the doctors in our groups and why you should refer to them. Tell us about

any services, procedures or treatments you would like to highlight. A link to your bios will be included. Do you have a new treatment or program? Has a provider become certified in a new procedure?

Send your news/highlight submissions to [email protected]. Submissions will be reviewed by the BMG Quality Committee for inclusion in the newsletter.

BC1500251-0115

The Referral Corner

Dr. Kirkman speaks to physicians at the BMG Annual Meeting.

More than 250 physicians gathered for the BayCare Medical Group Annual Meeting held October 30, 2014.