Week Two Problem Solving

8/14/2019 Week Two Problem Solving

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Week TwoWeek TwoProblemSolving


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We might as well face our problems. Wecant run fast or far enough to get awayfrom them all.

QuoteQuote


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Larry has worked at a liquor store for several months. Ashe has grown more familiar with the store and his co-workers, he realized that bottles are being removedfrom the shelves at night while the store is closed. Hedoesn't understand why until one night he notices that

Jim, a fellow employee, is slipping one of the bottles intohis lunch box. He is surprised. Jim is a fun co-worker,and their employer obviously trusts him. From thatmoment on, Larry keeps his eye on Jim, and discoversthat this is a weekly occurrence. Larry has a challenge.

What would you do?What would you do?


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Identifying a problem is the first step insolving a problem. At home areproblems might beCommunication

TeenagersUse of phone or bathroomMoney

The workplace brings problems related toAccidents/safety issuesLow MoraleCommunicationUnhappiness on the job

Identify The ProblemIdentify The Problem


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1. Describe theproblem withobserved facts only2. Set goals: Whatyou are trying toachieve?3. Diagnose the

problem

Developing A StrategyDeveloping A Strategy


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When you beginworking on aproblem, you haveto agree on thedefinition. You mustnot Jump toconclusions but onlyconcentrate on thefacts of thesituation.

Describing The ProblemDescribing The Problem


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Methods to Gather DataConsult written reportsInterview those involved with the problemConduct experimentsObservation of problem in progressUse group processing techniques such as brainstorming asa group or individuallySend out surveysInvite others in the company to give opinion about cause of problem

Diagnosing The ProblemDiagnosing The Problem

Once Information is gathered, you can analyze data. Avoid jumping to conclusions. You might begin by forming a theory toexplain the cause of a problem, but be open to new informationas you receive it.


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Before making a final choice, you will need toconsider all workable solutions. You will alsoneed to distinguish between wants and needs.NEEDS-are the things that are necessary partof the solutions.WANTS-are things that might be nice to havebut not necessary as part of the solution.

Proposing SolutionsProposing Solutions

Silent brainstorming and asking questions can alsohelp you generate possible solutions.


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1. A clear list of all steps.2. The person or personsresponsible for each step3. Contact person foreach step.

4. The date each step isto be completed.5. Dates of progresscheck meetings that willdeal with any difficulties.6. A list of all needed

resources.

Designing A Plan For ActionDesigning A Plan For Action


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Important NotesImportant Notes

Review Of Test Questions


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Solving problems athome or in theworkplace beginwith a simple firststep. What is thefirst step to solvinga problem?

IDENTIFY THEPROBLEM

Important NoteImportant Note


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You turn the clockradio on andnothing happens.Describe thisproblem.

THE RADIO DOES

NOT RESPONDWHEN TURNED ON



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The second step toproblem-solving isto set clear goal?

IMPROVECOMMUNICATIONSBY HOLDING

WEEKLY GROUPMEETINGS



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Rewrite this vaguegoal to be morespecific and realistic.Buy some officefurniture.

Be specific such asBUY TWO FIVE-DRAWER FILINGCABINETS ANDCOMPUTER TABLE BY12/15/10



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Before you can diagnose aproblem, you need to collectdata, both tangible andintangible. Give an exampleof each type of data.

TANGIBLE-MEASUREABLESUCH AS: FACTS, STATISTICSAND DIRECT OBSERVATIONINTANGIBLE-HARDER TOMEASURE SUCH ASFEELINGS, GOSSIP,ATMOSPHERE, ANDEXPECTATIONS



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When offering possiblesolutions, you need todistinguish between wantsand needs in this process.What is the differencebetween a want and aneed?

NEEDS ARE THINGS THATARE A NECESSARY PART OF

THE SOLUTIONWANTS ARE THINGS THATMIGHT BE NICE TO HAVEBUT ARE NOT NECESSARYAS PART OF THE SOLUTION



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Once you have listedpossible solutions, youwill need to choose thebest solution. Onemethod of choosing isto create a rating chart.A rating chart wouldinclude?

PROPOSED SOLUTIONS,EVALUATION CRITERIA,AND A SCORING SCALE



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The last step in problem solvingis to design a plan of action. Agood plan of action wouldinclude a list of tasks to becompleted. List one other itema good plan of action shouldinclude.

The persons responsible foreach stepContact person for each step

The date each step is to becompletedDates of progress checkmeetingsA list of all needed resources



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One area in theworkplace whereemployees might beasked to participate inproblem-solving is relatedto workplace safety. Listanother area in theworkplace that mightrequire problem solvingskills.

LOW MORALE,COMMUNICATION,UNHAPPINESS ON THE

JOB



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Which of thefollowing is not astep involved inproblem solving:

DISCUSS THEPROBLEM



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Please check pre-tesPlease check pre-testStudy The AnswerStudy The Answers

Turn In Pre-testREMOVE EVERYTHING FROMDESK

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Week Two Problem Solving

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