Week Two Decision Making

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At this time please takeAt this time please take

your pretestyour pretest

We will begin lecture shortly.

Ohio/Marshall County

SPOKESInstructor Vicki Mentzer

Created By: Dena ConnerClass Graduate and Teachers

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Week TwoWeek Two

DecisionMakin Co in

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INTRINTRODUODU

CTIOCTIO

NN

People facechange daily in allparts of their lives.Some people are

naturally resistantto change. Otherpeople welcomechanges, findingthem exciting and

challenging. Ourattitudes towardchange partlydetermine howwell we cope withit.

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ActivityActivityActivityActivityActivityActivity

Attitudes towards change

Please turn in your books toattitudes toward change take the

short survey there 1-12 an addup your scores

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Class DiscussionClass DiscussionClass DiscussionClass DiscussionClass DiscussionClass Discussion

 Talk about scores an howthey can be improved.

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Coping With ChangeCoping With Change

Coping with change means more than simplyaccepting or rejecting changes as they occur. A widerange of MIDDLE OF THE ROAD attitudes include:

1. Minimal acceptance- Ok, I'm not happy but I’ll do it.

2. Partial acceptance- I’ll go along with this, but I’mnot doing that.

3. Forced acceptance- I hate it, but I have no choice

4. Resistance- I'm going to find a way to avoid this.

5. Actively opposed- Let’s take this to the top.

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Coping with changeCoping with change

People can learn toaccept change byexamining both goodand bad aspects of change.

Workers who havedeveloped theirdecision-making skillscan consider changesfrom several angels

instead of simplyblindly deciding toaccept or rejectchanges.

By looking at thewhole situation inwhich the problemexists, workers can beprepared to make thebest possible decisionabout a change.

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Steps In Making A DecisionSteps In Making A Decision

Step One-isunderstand thesituation.

Step Two-is definethe problem.

In order to make agood decisions, it isimportant to consider

possible results of decisions.

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AlternativesAlternatives

When making adecision, people havea number of alternatives.

1. Accept the change

2. Compromise

3. Request not tocomply

4.Fight the change

5. Refuse to accept thechange

What do you thinkwould be the bestalternative? Why?

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Learning To Accept ChangeLearning To Accept Change

(EXAMPLE)(EXAMPLE) Please turn to the

example in yourbook.

Read it over lookingfor the good pointsand the bad points.

We will discuss it

shortly as a class.

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Give an exampleGive an example

o Of a potential real lifeworkplace change.

1. Moved from day tonight shift

2. Required overtimefor next four weeks

3. Indefinite layoff  4. Transferred out-of-

state. 5. Passed over for a

promotion

6. Personality clashwith new coworker

7. Hours cut to half-time

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Class DiscussionClass Discussion

Do you think workers should try toaccept all changes they face? Why orWhy not?

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Decision Making StepsDecision Making Steps

1. Understand thesituation

2. Define the

problem 3. Find alternatives

4. Select the bestalternative

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Understand the situationUnderstand the situation

Understanding thesituation involvesasking questions suchas

1. What is happening?

2. When is ithappening?

3. Why is it happening?

4. How is it happening?

5. Who is involved?

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Defining The ProblemDefining The Problem

Defining the problemmeans taking theinformation you have

gathered anddetermining exactlywhat the problem is.

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AlternativesAlternatives

Identify Alternatives

Asking for acompromise

Requesting not tocomply

Fighting the change

Refusing the change

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Making A SelectionMaking A Selection

When selecting andalternative, workers needto consider possibleresults of eachalternative.

Predicting results of adecision is one of thekeys to making a gooddecision in whichundesirable results areincreased.

We may also make thebest decision bycombining or improvingalternatives.

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Class DiscussionClass Discussion

How can decisionmaking techniqueshelp us cope withchange?

Why is each step in thedecision makingprocess important?

What could happen if a

step in the decisionmaking process wasomitted?

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Important NotesImportant NotesImportant NotesImportant NotesImportantImportant

Review of test questions

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Important NoteImportant Note

Coping with changeis simply acceptingor rejecting changesas they occur?

FALSE

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Important NoteImportant Note

When you view achange as achallenge, you tendto:

ACCEPT ANDWELCOME IT

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Important NoteImportant Note

What does it mean tocompromise whendealing with change?

SUBSTITUTE ORCOME UP WITH APLAN ON WHICH

BOTH PARTIESAGREE.

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Important NoteImportant Note

Give an example of asituation when it wouldbe appropriate torequest not to comply

with a change.

WHEN A RELIGIOUS ORPERSONAL HEALTH

ISSUE IS INVOLVED

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Important NoteImportant Note

What does the termPartial acceptancemean when referringto change?

ACCEPTING PART OFA CHANGE BUT NOT

IT’S ENTIRETY

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IMPORTANT NOTEIMPORTANT NOTE

Give an example of asituation when itwould be appropriateto refuse to comply

with change.

WHEN THE CHANGEIS DISCRIMINATING,

ILLEGAL, ORIMMORAL

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Important NoteImportant Note

Sue showed up on Monday morning wearing jeans and a t-shirt. All employees had been fullyinformed about the dress code change to abusiness casual policy. What possible

consequences should Sue have been prepared toface?

SHE MIGHT BE SENT HOME TO CHANGE

CLOTHES, SENT HOME WITHOUT PAY OR

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Important NoteImportant Note

Describe a positivestrategy for dealingwith change.

FOCUS ON THEGOOD POINTSMINIMIZE THE BAD

POINTS.

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Important NoteImportant Note

 You’ve just been offered a transfer to a new city with alarge pay increase. How could you view the difficulty of living farther away from your extended family and friendsin a way that would minimize the bad points?

 YOU SHOULD PLAN TO STAY IN TOUCH BY PHONE ANDEMAIL, INVITE FAMILY AND FRIENDS TO VISIT YOU IN YOURNEW LOCATION, USE PART OF YOUR PAY OR RAISE TOVISIT YOUR FORMER HOMETOWN

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Important NoteImportant Note

Name one questionto ask yourself whenselecting a decisionmaking alternative.

WHAT WOULD BE THE BEST (WORST)

RESULT OF MYDECISION?

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Please score pre-testPlease score pre-testPlease score pre-testPlease score pre-testPlease score pre-testPlease score pre-test

vLook over the correctanswers

v Turn in pre-tests

vREMOVE EVERYTHINGFROM DESK 

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