Week 2 E-GOVERNMENT. Week 2 STRATEGIES FOR E-GOVERNMENT THE IMPLEMENTATION BLUEPRINT SHARED INFRASTRUCTURE.

Week 2

E-GOVERNMENT

Week 2

• STRATEGIES FOR E-GOVERNMENT

• THE IMPLEMENTATION BLUEPRINT

• SHARED INFRASTRUCTURE

Learning outcomeAt the end of this slide, student can:

1) Identify the e-government implementation structure

2) Identify conceptual phase of e-government

3) Understand the blueprint literature of implementation structure and it applications

4) Gained an understanding the shared network’s basics and their relationship with shared networks.

E-Government Vision

Implementation Strategy

To transform administrative process and

service delivery

To use an Integrated

approach so that a “whole of

government” is achieved

From Vision to Implementation

Islands of Systems

Non-Technical

Requirements

Constraints Balancing

Common Understandin

g of Expectations

Common Standards & Framework

Focus on Outcomes

Managing Interfaces

Effective Manageme

nt of Multiple

Consortia

Resource Developme

nt

Buy-in and Ownership

Request For Proposal (RFP)

Concept Request For Proposal

(CRFP)•Technical specifications•Business case•Financial model required•“We tell you what we want”

•Objectives•Desired business capabilities•Benefits seek•“You tell us what we should have”

Tendering and Evaluation

Request For Proposal (RFP)

Concept Request For Proposal

(CRFP)•Too rigid•Not open to ‘think-out-of-the-box’ solutions•Do not foster innovations

•Encourage innovation and creative solutions

EXERCISE

ANSWER :

The Balancing Act

Look at things from another angle

Wider degree of interpretation by the bidders

Higher variety of responses submitted

Greater amount of time and extensive effort will have to be spent on evaluation

Issues of the CRFP

Concept

High Level Architecture & Deliverables

Full Technical & Financial Details

Review

Less DetailedMore Review

Detailed

Leve

l of

Cre

ativ

ity a

llow

ed in

Res

pons

es

Deg

ree

of D

etai

l in

Tend

er D

ocum

enta

tion

Deg

ree

of D

etai

l & K

now

ledg

e R

equi

rem

ent

in T

ende

r E

valu

atio

n

The Balancing Act

Details of Tender vs Tender Review Process

CRFP Evaluation Process3

Successful Responding Organisation Evaluation

1

Compliance Evaluation

•Vetted for compliance with the instructions and mandatory requirements•Results tabled to and approved by E-Government Tender Board

2

Detailed Evaluation for Multi-track Negotiations

•Proposal were evaluated against 4 main evaluation categories and their specific weights•Results tabled to and approved by E-Government Tender Board

•Negotiation team conduct multi-track negotiations•Recommend successful organizations

Overall Evaluation Criteria High-level Criteria Detailed

Requirements

1.0 Attractiveness of Solution

2.0 Caliber of the solution provider

3.0 Attractiveness of technology transfer model

4.0 Involvement in MSC

1.1 Concept of solution requirements

1.2 Technical requirements

1.3 Technical service level

1.1.1 Functional requirements

1.1.2 Operational requirements

1.1.3 Maintenance and Support requirements

1.1.4 Performance requirements

Illustration of Detailed Evaluation Criteria

Programme Management

Technology

Process

People

Integration Framework

EG Steering CommitteeChairman : Chief Secretary to

the Government

EG Management TeamChairman : DG of MAMPU

EG Project Steering CommitteeChairman : Head of Department of Lead Agency

Project Manager

Project Support TeamProject Implementation Team

ImplementationStructure

Coordination Structure

Integrated Roll OutIntegrated Roll Out

Functionality of each

application

Reach of each

application

Number of applications

Think Big, Start Small, Scale Fast

Tra

ns

form

ation

•Integration of cross-agency applications that allows citizens to access, transact and obtain service

Tra

ns

actio

n•Agencies expanded application to allow digital-based transactions

Intera

ctio

n

•Online connectivity•Two-way communication via emails

Pre

sen

ce

Electronically communicate and publish government services Create websites or publications via Internet

From Vision to Implementation

Vision of goal in place

Assemble team Establish hierarchy

Set roadmap to guide the

essentials into place

Vision Team Hierarchy Roadmap

The Implementation Structure

EG Steering CommitteeChairman : Chief Secretary to the

Government

EG Programme Management Group

Chairman : DG of MAMPU

Project Director

Sub Teams•Agencies•Consortium

E-Services Project Steering Committee

E-Procurement Project Steering

Committee

GOE Project Steering Committee

HRMIS Project Steering Committee

PMS Project Steering Committee

Project Director Project Director Project Director Project Director

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium













SecretariatMAMPU

Programme Management

Structure

Road Transport DepartmentE-Services

Treasury, Ministry of FinanceE-Procurement

Prime Minister’s OfficeGeneric Office Environment

Public Service DepartmentHuman Resource

Management Information System

Implementation Coordination Unit, Prime Minister’s Department

Project Monitoring System

Lead Implementing Agencies of the E-Government Pilot Projects

Project Steering Committee

Government Project Director

Vendor Project Director & Manager

Project Management

Office

Business Improvement

Process

Change Management

Operation & Support

Training & Education

Installation Management

Application Development

Web Publishing

Knowledge Base

System Development

Government Project Manager

Project Support Group

Project Implementation

Structure

Government IT and Internet Committee

GITIC

IT Implementation Committee

JTPIT

IT Technical Committee

JTIT

IT Training and Education

Committee JLPIT

IT Consultative Committee

Governing Structure Under GITIC

The Conceptualisation Phase

Accenture Hewlett-Packard AIMS HitechniageAT&T MicrosoftCelcom NCRDataprep NTT DataDigital Oracle EDS PNB-ITFujitsu Ltd Price WaterhouseSapura Renong SolutionsSun Telekom Malaysia

Malaysian Administrative Modernisation & Management Planning Unit

(MAMPU)

Multimedia Development Corporation

(MDC)

Web Shaper Companies

Representatives from Lead

Implementing Agencies

Conceptualisation & Planning Team

Towards a Vision for a New Electronic Government in

Malaysia

The E-Government Information

Technology Policy and Standards

The E-Government

Blueprint5 CRFPs

Conceptualisation & Planning Team

Electronic Government Services

1

2

3

5

4

8

7

6

Lodgment

Payment

Information

Communications

Procurement

Polling

Customer Care Management

Public Complaint

Citizens & Business Service Categories

Citizens & Business Application Landscape

Mission

Transaction with Payment Information General

Transaction non-Payment Information Private

-Lodgment

-Procurement

-Payment

-Public Complaint

-Polling

-Communication

-Information

-Information

-Customer Care

Electronic Governme

nt Inter-Agency Services

Public Complaint Services

Human Resource Management

Inventory Management

Development PlanningBudgeting

Project Monitoring

Supplier Profile

Accounting

Spectrum of Potential Inter-Agency Applications

Electronic Government Services

1 Research

2 Communication

3 Planning

4 Formulation and Implementation of Policies

5 Audit

8 Finance

6 Project Management

7 Human Resource

Map of Intra-Agency Service Categories

9 Support Services

E-Government Intra-Agency Applications

Finance

Audit

Planning

Support Services

Project Management

Research

Human Resource

Communication Policy Implementation Spectrum of Potential

Intra-Agency Applications

Develop

Evaluate

Confirm

Finalize

Approach

Low

High

High

Impact

Feasibility

Framework

Tier 2 :Potential

pilots

Tier :High

potential pilots

Tier 3 :Future pilots

Tier 2 :Potential

pilots

Application Prioritisation Approach

Citizen/Business to Government

Inter-Agency Intra-Agency

E-Government Pilot Projects

The Pilot Projects

Electro

nic S

ervic

es (E

-Ser

vices

)

Electronic Procurement (E

P)

Generic Office Environment (GOE)

HRM Information System (HRMIS)

Project Monitoring System (SPP II)

E-Government

Ele

ctro

nic

Labo

ur E

xcha

nge

(ELX

)

E-S

yaria

h

MalaysianElectronicGovernmentFlagshipApplications

All Malaysian citizens use at least one of the services identified on a monthly or annual basis1

16 million transactions – driving license, vehicle registration, road transport summons2

Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year3

Can be assessed via multiple channels4

5

6

One-stop service window

Aid revenue collection for government coffers

E-Service : Selection Rationale

Service Provider

• Establishing• Developing• Establishing• Creating

Gateway Provider

• Providing

Service Supplier

• Owns

Sole supplier of services to the public

E-Service : Scope of Transformation

Fin

anci

al N

etw

ork

Fir

ewal

l

Firewall

JPJ TNB TM

Accountant General

Gateway Server

KioskTelephone Web TV PC Fax

InternetPublic Domai

n

Government Domain

Service Supplier

Gateway Provider

Service Provider

Financial

Domain

Technical Model

Business Model

E-Procurement : Selection Rationale

All federal, state and local government agencies purchase goods and services1

Government agencies procures an estimated total of RM35 billion per annum2Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system3

Enable most processes to be automated

Ensure best value for money

Facilitate agency functions

Deliver cost savings

More accurate orders

Suppliers will be able to extend their reach

E-Procurement

Suppliers will benefit from the transparency

E-Procurement : Scope of Transformation

GOE : Selection Rationale

Enables the common functional components1

Capable of being customised2

Provides a number of building blocks3

Generic Office Environment

Enterprise-wide Information

Management System (EIMS)

Enterprise-wide Collaboration

Management System

Enterprise-wide Communication

Management System

GOE : Scope of Transformation

Generic Office Environment

(GOE)

The transformation towards more sophisticated

multimedia office environment would be

user-driven

Expected benefits from GOE

GOE : Scope of Transformation

HRMIS : Selection Rationale

Provide a single interface1

Serve as a central repository for human resource data capture2

HRMIS : Scope of Transformation

Achieve effective staffing and rightsizing

Automate human resource operational processes

Build up-to-date consolidated human resource information

Provide paperless human resource management capabilities among agencies

Provide an open and flexible system

Achieve better communication, horizontal integration and more streamlined processes

PMS : Selection Rationale

Provide accurate and timely capture of project information1

Ensure that up-to-date information is available in a variety of formats

2 Facilitate management in formulating policies and making better decisions

3

Project Monitoring System

Establish a richer collaborative

systems environment

Provide an open and flexible system

Provide paperless project monitoring

PMS : Scope of Transformation

ELX : Selection Rationale

Improving the mobilization of the nation’s human resources1

Ensure that manpower utilization is optimized2

Electronic Labour ExchangeElectronic Labour Exchange

One-Stop centre for the labour

market information

Job Clearing System (JCS)

Labour Market

Database (LMD)

Office Productivity

System (OPS)

ELX : Scope of Transformation

E-Syariah : Selection Rationale

Introduce administrative reforms1

Improve the productivity and efficiency

2 Enhancing the effectiveness of the Islamic Justice Department (JKSM)

3

Court Case Management

System

Syarie Lawyers

Registration System

E-Syariah PortalLibrary

Management System

E-Syariah

E-Syariah : Scope of Transformation

Shared Infrastructure

• Public sector took a decentralized approach in ICT implementation

• Allowed a ministry or department to adopt ICT at its own pace

• However, rapid changing nature and increased complexity of ICT make government reconsider the approach

Past ICT Implementation Approach

Challenges Faced by Past Approach

High cumulative cost, limited availability of skilled resources, inconsistent service quality and lack of integration between systems become perennial problems in what???

Share Services•Application maintenance•Application enhancement support

Shared Networks•Data centres•Help and support centres•Disaster recovery centres

Shared Infrastructur

e

Shared Infrastructure Identified

Shared Networks

• The first step in unification is to ensure all integration points are linked

• Integrated government communication network• Benefits : reduce costs, transform information

sharing and delivery, enable new service delivery paradigms

• Challenges : high levels of performance and reliability has to be achieved, uncompromising security

Shared Networks

Shared Networks

• Government Integrated Telecommunications Network (GITN) was formed to provide a single network to link all E-Government applications

• Challenges : o Given the many government networkso Security is a key issue

EG*Net

• Is a fully-managed integrated Virtual Private Network (VPN) built upon GITN’s Frame Relay and Internet Protocol (IP) Based Network through a secure government intranet

• The VPN solution ensures that EG*Net provides a high level of network security

• The nationwide Frame Relay network is upgradable to Asynchronous Transfer Mode (ATM)

• Provide an extensive range of connectivity services

• Is proactively managed end-to-end with central help desk facilities

• Challenges :o The implementation rate has not been as

plannedo Integration of the existing agency legacy

networks with EG*Net

EG*Net

Wide Area Network

EG*NetNationwide Network

Internet

Gateway Provider

Putrajaya Campus Network

Financial Institution

Service Providers

Procurement Service Provider

Government Sites

Government Sites

Government Sites

Government Sites

Internet Gateway

Procurement Service Provider Gateway

Putrajaya – EG*N

et Link

Gateway Provider Gateway

EG Applications (E-Services, eP, GOE, HRMIS, PMSII, ELX, E-Syariah, E-

Land, E-Courts)

Internet Gateway

Putrajaya Campus Network (PCN)

• Putrajaya as a location for all federal government agencies, requires ??

• Which uses Asynchronous Transfer Mode (ATM) technology is the network backbone serving the entire area


• To ensure that the network maintains a high level of reliability

• Provides the centralized capability to manage the Local Area Network (LAN)

• PCN is also connected to the Internet and EG*Net


EG*Net


Internet

TMNetJaring



• Challengeso Technical issues experienced by newly

commissioned siteso Availability of skilled personnel to resolve

problems o Rapid growth in demand on the networko Change in mind set required from participating

government agencies

• Despite the many challenges faced, PCN represents a new, more secure and effective way of interconnecting government agencies in one geographical location

Shared Services

• Sharing resources and services

• The monetary benefits of shared infrastructure

• The consolidation of ICT management and operations in the government

Shared Services

• Shared Services Outfit (SSO) was set up to become a single point of reference for all ICT service requirement

• The organizational resources and the processes too must be present

• Establishing a group of highly skilled and knowledgeable team

• Effective communication and change management efforts

Shared Services

E-Government Data Centre

• Relocation of federal agencies to Putrajaya has raised the opportunity

• Reduce the need for isolated skilled personnel, systems management tools and site facilities

• Benefitso Reduced infrastructure costso Human resource synergieso Increased operating efficiency


• Reduced infrastructure costs

• Free up funds

• A better and more sophisticated infrastructure


• Human resource synergies is achieved

• Service levels will improve

• Disaster recovery efforts are also simplified


• In the event of breakdown, the risk of the loss of computing facilities and the impact on business operations will be immense

• Heavy physical protection and back up is a priorityo Redundant network connectiono Essential back up


• EGDC house sophisticated servers and tools, as well as the E-Government Help Desk

• Responsible for o Physical design and developmento Capacity planningo Environmental control managemento Data centre operation process and

procedureso Data centre production control

E-Government Data Centre• Challenges

o Differing technical and functional support requirements

• To overcomeo Have to be synchronized under the single

data centreo Personnel must be retrained o An audit of the integrated standards and

requirements must be conducted o Establish a shared services organization

E-Government Enterprise Systems Management• Provide

o The ability to remotely monitor and manage server computers

o Management of fault and recovery efforts

o Performance of capacity monitoring and planning

o Automatic distribution and installation of new or updated software components

E-Government Help Desk Centre

• To manage users’ ICT service requests and provide relevant information

• Provideo Help with technical problems o Handling administrative requests and

simple requesto Raising a functional question regarding

an applicationo Inventory and asset management

E-Government Help Desk Centre

Central Help Desk

Site Help Desk

Site Help Desk

Site Help Desk

Site Help Desk

Tier 1

Tier 2

EXERCISE :1. FORM A GROUP OF 22. CHOOSE ONE OF THIS TITLE, DISCUSS, EXPLAIN IT WITH

SHORT PRESENTATION OF THE TITLEA) HOW TO USE THE RIGHT STRATEGY FOR E-

GOVERNMENTB) HOW TO IMPLEMENT FROM VISION TO

SUCCESSFUL OF E-GOVERNMENTC) WHAT ARE STRATEGIES AND HOW TO USED ITD) WHAT IS BLUEPRINT AND HOW TO IMPLEMENT IT?

E) EXPLAIN THE INFRASTRUCTURE

THE END

Week 2 E-GOVERNMENT. Week 2 STRATEGIES FOR E-GOVERNMENT THE IMPLEMENTATION BLUEPRINT SHARED INFRASTRUCTURE.

Documents

technical requirements1

egovernment week

support requirements1

tender documentationdegree

evaluation issues

functional requirements1

operational requirements1

proposal rfpconcept