Week 2 Communicating in Work Place

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Communicating

 in workplace

Week 2 : Chapter 1

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The importance of communication skills

to your workplace

Why are Writing skills increasinglyimportant?

Professionalism counts with employers

Succeeding in the changing world ofwork

Enhancing the non-verbalcommunication skills

Appearance

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Importance of communication

Surveys shows that communication skills- critical-effective job placement performance careeradvancement and company success!

In hiring decisions communication skills mostre"uested competencies! Why?

English is International language#ompany image among customer$ %ow?

To survive in business environment- specialattention is needed in improving communication

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Writing skills increasingly important

&dvancement in technology

Transmit message faster farther and easier

 'usiness letter and memo most common( crucialelement of business writing

Today '!letter and memo become )Email*

&s a result the ability to write email professionallyis vital

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+rofessionalism counts with employers

E,pert and specialied knowledge in field which one is

practicing professionally.http$//en!wikipedia!org/wiki/+rofessional0

#an you read %arry +otter at your work place?

1aintaining a professional image can make a realdifference in helping you obtain the job of yourdreams!

2et the job- &ct professional- 2et promoted

vice versa

2et demoted or worse fired

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PR 

!"##$%

A&$#

m

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#hanging world of work

3! Increased emphasis on self- directed work groups

and virtual teams

#ross-functional teams of peers- !e!g!gathering finding( sharing informationimplementing decisions and managing conflict!

1ay even work with virtual team all over theworld- Travel to another country

2ood communication skills is essential!

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4! Innovative communication technologies

E-mail fa, laptop software 5' Skypevideoconferencing te,t messaging smartphone

wikis and etc

6eshaping the way we communicating! !e!g!interview through Skype virtual 7d model

presentation

7! 8ew work environment

1obile technologies allow you to work at your ownpace!

Working as a telecommuter re"uires morecommunication

49 %our te,ting/email culture

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8on verbal communication skillsWords seldom tell the whole story

"'e contact $ The eyes are thought to be the best predictor of a

speakers true feelings! 2ood eye contact enables to identifyhonesty lying showing respect or feeling distress!

!acial e(pression$ E,perts estimate that human face candisplay 4:;;;; e,pressions! To hide feeling we raising or

lowering eyebrows fake smile swallowing nervously and smilingbroadly!

Posture and gestures$ #onvey everything from self-confidenceto shyness! <eaning forward to a speaker suggest attraction and

interest= pulling away shows distrust or fear! 2estures cansimilarly display communication!

• 1eaning for some movement may differ from culture tocountry!

• Thumb up >k sign

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&ppearance sent silent messages&ppearance of business documents The looks of memo letter or etc send positive or negative message to

the receiver! Sloppy email- untidy hurry or ignorance from the sender!

+ersonal &ppearance #lothing grooming posture send instant nonverbal communication! iewers make "uick judgment about your status!

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#lass activity

6ecall a time when you e,perienced a problemas a result of poor communication! What werethe cause of and possible remedies for the

problem?