[Webinar] - Use mobile forms for higher business productivity

Presented by:

Vishal Singh

DGM | Presales, TaraSpan

Varun Yadav

DGM | Marketing, TaraSpan

7th January, 2015

USE MOBILE FORMS for higher business productivity

Varun Yadav

DGM, Marketing

TaraSpan

[email protected]

Vishal Singh

DGM, Pre Sales

TaraSpan

[email protected]

@TARASPAN #taraspanwebinars

We are a multinational company with headquarters in Canada and India. Our

customers include some of Canada’s foremost technology companies and

India’s preeminent corporates. Our Solutions enable global technology

companies to accelerate their business growth in India and Indian companies

to enjoy the benefits of market-leading technology products from across the

globe.

ABOUT TARASPAN

DO YOU USE MOBILE APPS FOR INFORMATION COLLECTION?

1. No

2. Yes, for guest feedback collection

3. Yes, for room inspection information

4. Yes, for inventory information

POLL QUESTION

@TARASPAN #taraspanwebinars

Key Aspects for Hospitality Sector

Challenges handling Paper Forms

Solution – Mobile based Forms

Use Cases

Q&A

AGENDA

1

3

2

4

5

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Key Aspects for the

HOSPITALITY SECTOR

LISTENING TO WHAT’S IMPORTANT TO YOUR GUESTS

To identify bad experience faced by Guests

To identify factors attracting retention of Guests

1. KEY ASPECTS FOR THE HOSPITALITY SECTOR

“understanding the need of guests is key to competitive advantage”

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MANAGING OPERATIONS USING REAL-TIME INFORMATION

Information about rooms Issues

Inspections

Information about inventories

Information about vendors

1. KEY ASPECTS FOR THE HOSPITALITY SECTOR

“Real Time Information is a key to operational efficiency”

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Challenges in Handling

PAPER FORMS

RESULTS INTO A PILE OF PAPER FORMS FOR PROCESSING & OTHER NECESSARY ACTIONS

Inaccurate, incomplete, unreadable paper forms

Delays in processing

Delayed information availability to management team

Slow turnaround time

Storage

2. CHALLENGES IN HANDLING PAPER FORMS

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The Solution

MOBILE BASED FORMS

NO MORE PAPERWORK. SWITCH TO MOBILE FORMS.

No more delivering & transcribing inefficiency

No more inaccurate, incomplete, unreadable paper forms

No more delays in processing, reporting

Real-time information availability

Faster turnaround time

Productive & improved process efficiency

Rapid to deploy

3. THE SOLUTION – MOBILE-BASED FORMS

@TARASPAN #taraspanwebinars

Introducing ProntoForms - The Mobile Forms App

3. THE SOLUTION – MOBILE-BASED FORMS

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The USE CASES

THE GUEST FEEDBACK COLLECTION PROCESS

Guest provides the feedback on a paper form

Multiple paper forms are collected by hotel staff

Paper forms are sent to the back office

4. USE CASE – GUEST FEEDBACK FORM

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THE CHALLENGES

Difficult to understand handwriting in paper forms

Delay in identifying potential problems

Missing critical information

Managing paper forms

4. USE CASE – GUEST FEEDBACK FORM

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THE HOTEL ROOM INSPECTION PROCESS

Paper forms used for room inspection on a daily basis

4. USE CASE – HOTEL ROOM INSPECTION

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THE CHALLENGES

Delay in identifying potential problems

Missed defects/ missing amenities & other critical information

Managing multiple paper forms

4. USE CASE – HOTEL ROOM INSPECTION

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THE FUEL MILEAGE TRACKER PROCESS

Paper forms used for tracking pick-up & drop of guests

Paper forms are submitted back to the office for billing purpose

4. USE CASE – FUEL MILEAGE TRACKER OF HOTEL CARS

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THE CHALLENGES

Odometer and location accuracy for billing

Managing multiple paper forms

No real-time information availability

4. USE CASE – FUEL MILEAGE TRACKER OF HOTEL CARS

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THE MINI FRIDGE INVENTORY INSPECTION PROCESS

Paper Forms used for mini fridge inventory inspection process

Paper Forms are submitted back to the office for guest billing purpose

4. USE CASE – MINI FRIDGE INVENTORY INSPECTION

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THE CHALLENGES

Delay in guest’s billing

No real-time information

Managing multiple paper forms

4. USE CASE – MINI FRIDGE INVENTORY INSPECTION

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DO YOU USE MOBILE APPS FOR INFORMATION COLLECTION?

POLL QUESTION : ANSWERS

@TARASPAN #taraspanwebinars

70%

20%

5% 5%

No Feedback Collection Room Inspection Inventory Information

QUESTIONS?

THANK YOU

Contact us

[email protected]

+91 124 419 8989

www.taraspan.com