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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
HowPaper-FreeCanHelpYouFindWhatYouNeedWhenYouNeedIt
PresentedMarch2,2016
HowPaper-FreeCanHelpYouFindWhatYouNeedWhenYouNeedIt
DeliveredMarch2,2016
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Underwri(enby:
JimHayesPrincipalProductMarke1ngforCaptureEMC
DanLucariniCMOibml
Today’sPanelists
Host:BobLarriveeVPofMarketIntelligenceAIIM
MichaelR.GaudinoPresidentProConversionsCorp
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Underwri(enby:
BobLarrivee
VicePresidentofMarketIntelligence&ChiefAnalyst
AIIM
h(ps://www.linkedin.com/in/boblarrivee
IntroducingourFeaturedSpeaker
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Underwri(enby:
PaperisaBIGproblemformostbusinesseswithreducingoreliminaIngpaperasacommongoal.
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Underwri(enby:
WhichofthefollowingwoulddescribeyourofficeortypicalofficesinyourorganizaIon?
31%s(llpiledhighwithpaper.
40%s(llfile
“importantstuff”onpaper.
56%paper-basedfor
signatures.
8%Digitalmailroom.
17%mostlypaper-free.
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Underwri(enby:
Howdoyoufeelaboutthefollowingstatements?
0% 20% 40% 60% 80% 100% 120% 140%
Therewillalwaysbesomeprocessesthatareeasier/moreefficient/safertorunwithpaper.
RemovingpaperfromprocessesshouldbeaconstantobjecIve,notaone-offexercise.
Thebestwaytokeeppaperoutofthebusinessistoscanitatthedoor.
Allbusinessesshouldhaveatleastoneagreedandapprovede-signaturemechanism.
Paper-basedcontentandprocessesareahugeimpedimenttoremoteaccessandteleworking.
Business-at-the-speed-of-paperwillbeunacceptableinafewyears’Ime.
Wearecommi(edtodigitaltransformaIon,andpaper-freeisanessenIalstarIngpoint.
40%20%0%20%40%60%80%
%ofrespondents 92%:removingprocesspaperisaconstant
objec(ve.
79%:allbusinessshouldhaveane-signature
mechanism.
80%:papercontentandprocessesahuge
impedimenttoremoteaccessandtelework.
72%:businessatthespeed
ofpaperwillnotbeacceptable.
57%:paper-freeisthe
star(ngpointfortransforma(on.
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Whatareyouseeingthesedays?Aremostorganiza(onsseriouslyworking
toremovepaper?
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Underwri(enby:
ThereisagrowingmovementtoidenIfyandimprovepaperintensiveprocessesthroughpaperreducIonandeliminaIon.
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Underwri(enby:
HowwouldyoudescribeprogresstowardseliminaIngpaperfromyourbusinessprocesses?
16%ac(velylookateveryprocess,inc.3%whohave
reachedgoal.
36%makinggoodprogress.
7%s(ckingwithpaper.
2015 2014
Ac(ve 16% 9%Progress 36% 36%Paperonly 7% 11%
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Underwri(enby:
WhatareyourimmediateprioriIestoimproveyourcurrentcapturesystem(s)?
57%lookingtoautomatemoremanualprocesses.
27%wanttoincreasethespeedofdeliverytothenextprocess.
16%improvesecurity
andcompliance.
23%upgradesystems.
0% 10% 20% 30% 40% 50% 60%
AutomatemoremanualprocesseswithdocumentclassificaIon
IncreasethespeedofdeliveringinformaIontothenextprocess
Improvesecurityandcompliance
Updateourcapturesystemswithbe(ertechnology
ConsolidatemulIplecapturesystemstoonesystem
ExtendourdistributedcapturecapabiliIes
DeployamobilecapturesoluIon
ImplementamulI-channelcapturesystem
Implementcapturetocloud
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Underwri(enby:
WhatwouldyousayarethethreebiggestdriversforscanninganddatacaptureinyourorganizaIon?
Improvedsearchabilityandsharabilityofdocuments(53%).
Thenproduc(vity,
reducedstoragespace,andfasterresponse.
Sustainabilityonly
citedby4%.
N=334
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Areyouseeingorganiza(onsmovingtoautomatetheclassifica(onprocess?
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Underwri(enby:
Captureofpaper-basedinformaIonearlyintheprocessensuresgreatercontrol,security,andaccessibility.
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Underwri(enby:
HowdoyoudealwithmulI-channelinboundcontent?
40%adhocbetweenpaperandelectronic.
35%printelectronic
inboundandprocessaspaper.
3%have
comprehensivemul(-channelacrosspaper,electronicandsocial.
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Underwri(enby:
Whichofthefollowingbestdescribeshowyoumostlydealwithinbounddocumentsandformsinyourbusinessunit(in-houseoroutsourced)?
26%scanninginadvanceofthe
process,
including7%usingdigitalmailroom,
and11%mul(-channel
capture.
22%scanforarchivea2ertheprocess.
Weonlydoadhocscanning,
30%
Scanforarchiveafertheprocess,
22%
Scanatinternalpointswithinthe
process,23%
Dedicatedscaninadvanceoftheprocess,
8%
Scan“at-the-door”orat
point-of-entrywithadigitalmailroom,7%
DistributedmulI-channelcaptureacrosselectronicandpaper,11%
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Areyourcustomerstalkingaboutearlycaptureandclassifica(on?
Andifso,inwhatways?
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Underwri(enby:
BusinessesmustlookatcapturemulI-dimensionally,addressingpaper,anddigitallyborncontent.
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Underwri(enby:
Atwhatrate(orplannedrate)areyouconverIngkeyprocessestopaper-free?
14%movingquicklyorevencompleted(4%).
37%makinglifleprogress,including11%notstarted,
and15%slowor
stalled.
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Underwri(enby:
WhoisresponsibleforradicalprocessreviewinyourorganizaIon?
40%LOB–likelytobeofvariableexper(seand
mo(va(on.
14%HeadofIT–likelytohaveotherpriori(es.
33%centraldepartmentor
mainboard.
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Line-of-Businesshead/departmentalmanagers
Internalbusinessefficiencydepartment
Topboard-level
HeadofIT/CIO
Governingbodyoragency
Externalconsultantreview
Localboard-level
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Underwri(enby:
Howwouldyoudescribethelevelofworkflow/BPMcapabilitythatyouhaveforpaper-freeprocesses?
36%havenoworkflowcapability,plus13%whohaveitbutdon’t
useit.
34%makeuseofbasicworkflows.
17%fullworkflow/
BPM.
NoECM/DMsystem,or
workflow,14%
ECM/DM,butnoworkflow
capability,9%
Basicimagecapturesystem
withnoworkflow,13%
ECM/DM/SPsystemwithworkflow
capability,butwedon’tuseit,
13%
Dedicatedimagecapturesystem,
withsomeworkflow,13%
Usebasicworkflows
withinourECM/DM/SharePointsystem,21%
Fullworkflow/BPMaspartofourECMsystem,
10%
Dedicatedworkflow/BPMsystemacross
mulIpleprocesses,7%
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Whatareyouseeinginrela(ontothedecisionmakingprocess,andprojectprogress?
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Underwri(enby:
ExecuIvebuy-inofapaper-freeenvironmentandfocusedeffortswithspecificgoalsarekeytosuccess.
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Underwri(enby:
Whatwouldbethetrigger(s)tosetyouoffonyourfirstpaper-freeprocessimplementaIon?
Mandatefromabove,orspecificcostsavingexercisemostlikelypro-ac(vetriggers.
Compliancechangesornewprocessesmost
likelyre-ac(ve.
Bigdataini(a(ve,9%.
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Underwri(enby:
Whatarethekeylessonsyouhavelearnedsofarfromyourpaper-freeprocesses?
Execu(vebuy-in.
Stakeholderinput.
Re-thinkwholeprocess.
Thenmakeuseofstandardsandbest
prac(ce,andbuyinortrainexperiencedstaff.
Andbewarelawyers.
0% 10% 20% 30% 40% 50% 60%
MusthavetoplevelexecuIvebuy-inandsupport
Gatherfeedbackfromallstakeholdersbeforedevelopingaprocess
Re-thinkthewholeprocess–don’t“pavethecowpath”
MakegooduseofstandardsandbestpracIceadvice
Haveatleastoneteammemberwithexperience/training/qualificaIons
Captureasearlyintheprocessaspossible
Manageasyouwouldanyprocesschange–andthensome
StartwiththemorespecificapplicaIons,e.g.,AP,Recruitment
Don’taccept“it’sagainsttheregulaIons/law”atfacevalue–checkitout
Ensurethatyourvendor/consultanthastrueexperIseinalltechnologiesinvolvedDon’tletthesignatureissuescupperthe
project
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Underwri(enby:
Thereisgreatbenefitfromgoingpaper-freeoratleastreducingitsignificantlywithreturnsinasli(leas6months.
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Underwri(enby:
Whathavebeenthebiggestbenefitsfromyourpaper-freeprocesses?
Fastercustomerresponsecitedby43%.
Thenproduc(vityand
compliance.
Thenbefermonitoringofworkflow.
Improvedvisibilitytonon-localandmobile
staff(22%).
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Underwri(enby:
Overall,whatwouldyousayhasgenerallybeenthepaybackperiodforthesepaper-freeprocessprojects?
59%achievedpaybackinlessthan12months,including28%inless
than6months.
84%inlessthan18months.
3months,4%
6months,24%
12months,31%
18months,17%
2years,8%
3years,6%
Morethan3years,6%
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Whatareyourcustomerstellingyouinrela(ontotheirROI?
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Underwri(enby:
CloudandMobilesupportpaper-freeenvironmentsbyprovidingaccessibility,security,andcollaboraIvecapabiliIesnotpossiblewithpaper.
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Underwri(enby:
Doemployees/fieldstaffinyourbusinessunitcurrentlyuseportabledevices(portablescanners,smartphones,tablets)foranyofthefollowing?
Image-onlyapplica(onsmoreprevalent–
suppor(ngdocuments,thenphotoimages,
thenforms.
Only6%usingOCR/imagerecogni(on.
14%usinge-forms,and
12%signing.
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Paperforms(imageonly)
Paperforms(withdataextracIon)
SupporIngdocuments(imageonly)
SupporIngdocuments(withdataextracIon)
Photoimages(asrecords)
PhotoimageswithOCR(barcodes,metering,licenseplates)
E-formsapp(directdatainput–digitalclipboard)
Tabletandstylusforsignatures
Noneofthese
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Underwri(enby:
WhatbusinessprocessesdoyoucurrentlysupportwithamobilecaptureapplicaIon?
AccountspayableandTechDocaremost
popularformobilecapture.
Thenclaims,thenRM.
0% 5% 10% 15% 20% 25% 30% 35%
AccountsPayable
Technicaldocuments
Claimsprocessing
Recordsmanagement
Customeron-boarding
Contractmanagement
HR
AccountsReceivable
LogisIcs
Supplychainmanagement
Orderfulfilment
Legal
Newaccountopening
MortgageoriginaIon
Customerloyaltyprograms
Loanprocessing
None
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Underwri(enby:
Whathavebeenthethreebiggestbenefitsofyourmobile/portablecaptureprojects?
Speedofdataavailability(40%).
Keepingpaperoutandimprovingback-officeefficiency(both38%).
Logis(csandformshandling(32%).
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Underwri(enby:
Whatissueshaveyouencounteredwithyourmobile/portablecaptureprojects?
Connec(onbandwidth(30%),connec(onsecurity(22%)and
devicesecurity(16%)havebeenbiggest
issues,
aswellasuserresistance(26%)anddevelopment(me
(19%).
0% 10% 20% 30% 40%
PoorconnecIonspeed/bandwidth/availability
Userresistance
SecureconnecIonofdevicetoprocessapplicaIon
DevelopmentIme/resourceforon-deviceapps
Security/confidenIality/lostdevices
OnlineandofflinecaptureandvalidaIon
Poorscanning/captureperformanceofdevice
SupportoverheadsformulIpledevicetypes/OS
Poorba(erylife
Lowstoragecapacity
Noneofthese
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Underwri(enby:
Whatisyourstrategyforclouddeploymentofcapture?
11%alreadyusingcloudproductsforcapture,
including4%withdistributedcapture-to-cloud.
17%withplans.
21%unlikelytousecloud.
49%s(llhavenopolicyor
decisiononcapture(21%),oranycloud(28%).
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Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Panel:Whatareyouseeinginrela(ontomobileandclouduse?
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Underwri(enby:
§ Lookathowpaperentersyourbusiness,whereitslowsthingsdown,whereitclogsuptheworkspace,andwhereitrestrictsinformaIonaccessandprocessflexibility
§ IdenIfywhoisinchargeofradicalprocessreviewandseekendorsementforpoliciesonpaper-freeprocesses
§ PayparIculara(enIontoprocessesthatscan-to-archivepostprocesswithaviewtochangingtoanup-frontscan-to-processapproach
§ Extendthepaper-freeconceptfurthertothepointoforiginaIon,whetherthatisabranchoffice,ashop,orthemobiledevicesofyouremployeesandcustomers
ThingstoThinkAbout
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Underwri(enby:
Itispossibleforyourbusinesstobecomelessdependentonpaper.Iden?fy,assess,plan,implement,measure,refine,andrepeat.Thatishowtogetthere.
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Underwri(enby:
DownloadtheIndustryWatch
GettheExecuIveSummaryoftheresearchpresentedtoday
h(p://info.aiim.org/paper-free-progress-
measuring-outcomes
Page 40
For more information, download our informative white papers at www.ibml.com/document-scanning-and-intelligent-data-capture-white-papers
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“AtProConversions,westrivetobeyourTrustedAdvisor&TechnologyConsultant,puCngyour
BusinessneedsfirstandTechnologysecond.”
MichaelGaudinoPresident,ECMDivision
[email protected]
Phone:203-707-0206www.proconversionscorp.com
AIIMInformaIonGovernancePracIIonerCDIATrained(CerIfiedDocumentImagingArchitect)
ABBYYFlexiCapture,EMCCapIva&KofaxKTMCerIfiedPartnerKodakAlaris&IBMLProducIonScannerExpert
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Underwri(enby:
AIIMistheCommunityforInforma(onProfessionals
AIIMbelievesthatinforma(onisyourmostimportantasset–learntheskillstomanageit.
Ourmissionistoimprove
organizaIonalperformancebyempoweringacommunityofleaderscommi(edtoinformaIon-driven
innovaIon.
Learnmoreatwww.aiim.org