[Webinar Slides] E-Signatures 101- An Introduction to Digital Transformation with Electronic Signatures

Underwri(enby: Presentedby:

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E-Signatures101:AnIntroduc(ontoDigitalTransforma(onwithElectronicSignatures

PresentedSeptember21,2016

E-Signatures101:AnIntroduc(ontoDigitalTransforma(onwithElectronicSignatures

AnAIIMWebinarPresented

September21,2016


RichardMedinaCo-founderandPrincipalConsultantDoculabs

AphroditeKoukoulasMarke5ngProgramsManagereSignLive™byVASCO

Host:TheresaResekDirectorAIIM

Today’sSpeakers


RichardMedina

Co-founderandPrincipalConsultant

Doculabs

IntroducingourFeaturedSpeaker


Agenda

§  Whatisthedifferencebetweenanelectronicsignatureandadigitalsignature?

§  Howcanyouprovewhoe-signed?§  Whatlegalandcompliancerequirementsdoweneedtoconsider?

§  Whatdosignersneedinordertoe-sign?§  WhatROImetricshaveothersreported?§  Howdowegetstarted?What’sthecost?What’stheeffort?


ElectronicSignatures

What–Exactly–AreDigitalSignatures?

1.  ElectronicSignatures§  E-signaturesandvariaRons

2.  DigiRzedSignatures§  DigitalrepresentaRonofhandwri(en

signature(e.g.,CCsignatureontablet)3.  DigitalSignatures

§  AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures

§  Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent

4.  DocumentEncrypRon

DigitalSignatures


DigitalSignatureRequirements

1.  Open,standards-basedtechnology2.  Integratedwithstandarddirectory

systems(AD,others)3.  ProducRzedintegraRonwith:§  DesktopapplicaRons§  ECMsystems§  WorkflowandBPMtools§  Devices§  OtherapplicaRons

4.  Canaddressbothdocument-centricanddata-centricsignatureapplicaRons DigitalSignatures

ElectronicSignatures

SPWF

SP+3PWFe.g.K2,Nintex

Workflow

BPM


LoanApplica(onProcessingScenario(CurrentState)

7A

pplic

atio

ns A

djud

icai

ton

Mai

l Roo

mApp

licat

ions

Pro

cess

ing

Gro

up

Incoming Application Form and Supporting Documentation

(Fax)

Approved?


(Mail)

Ena

blin

g Te

chno

logy

E-mailFax

SpreadsheetE-mail

Determine Processing Technician Recipient

Review Account

Route to TechnicianManual Sorting

Determine Underwriter

Determine Application Type

UnderwriterReview of Application

Applications Manager Review

Wet Signature

Route to Underwriter

Authorized to

Approve?


(E-mail)

E-mail E-mailFax E-mail


(Fax)


(Mail)


(E-mail)


(Fax)


(Mail)


(E-mail)

Prepare and Deliver

Documents

Yes

No

Yes

Manual Process Step

Unmanaged Electronic Process Step

, (e.g. unmanaged email, fax, etc.)

Managed Electronic Process Step

Legend

Quality Check Document(s) for legibility and sort into applications

Determine Documents to

Review

Verify Documents are

Complete


8

8

Und

erw

ritin

gM

ail R

oom

App

licat

ions

Pro

cess

ing

Gro

up


(Fax)

Approved?


(Mail)

Ena

blin

g Te

chno

logy

CaptureImaging/ECM

Workflow

Determine Processing Technician Recipient

Route to Technician

Scanning and Indexing

UnderwritingReview of Application

Manager Review

ElectronicSignature

Route to Underwriter

Authorized to

Approve?


(E-mail)

Prepare and Deliver

Documents

Workflow automates the internal review-and-approval cycle, reducing the time to approve and enabling escalation if approval steps are not completed in pre-determined time windows. This ensures timely completion and minimizes the potential for late penalties.

Processing technicians can access application form and supporting documents from the repository right from their desktops, saving time spent searching in paper file cabinets.

Underwriters and managers can access supporting customer documents from the repository, saving time over searching through paper file cabinets, email folders, and share drives for corroborating documentation. The ability to find documentation has the potential to reduce the number of applications that have to be pended (and are thus more expensive to process).

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Workflow automatically determines appropriate Underwriting individual to receive application for approval, based on business rules or other criteria to balance workloads across available resources.

Incoming faxes and their key fields are quality reviewed, indexed via OCR or manual keying, and invoice images are automatically routed to the correct processing technician (based on index data).

Paper documents are scanned, quality reviewed, key fields are indexed via OCR or manual keying, and images are automatically routed to the correct processing technician (based on index data or load-balancing criteria).

All applications are stored in the repository, where they are accessible online to downstream users in the loan application processing flow.

All incoming applications received and processed centrally, which:· Reduces the time required to get

incoming applications into the process from days to hours.

· Saves time for technician or underwriting staff that formerly received applications and had to spend time determining where to route them.

· Institutes a common, controlled process

· Saves on shipping and courier costs, and reduces lag time

Manual Process Step

Unmanaged Electronic Process Step

, (e.g. unmanaged email, fax, etc.)

Managed Electronic Process Step

Legend

Yes

No

Yes

Quality Check Document(s) for legibility and sort into applications

All documents, processes, and actions by underwriters and managers are logged and stored in the repository – and are thus accessible for review, appeals or audits. This reduces the time and cost of discovery and facilitates compliance.

ReviewAccount

Determine Underwriter

Determine Application Type

Determine Documents to

Review

Verify Documents are

Complete

LoanApplica(onProcessingScenario(FutureState)


WhereE-signatureFits


WhereE-signatureFits


AnUglyButUsefulROICalculator


What’stheHardBusinessCase?


SimpleDecisionTreeforEvalua(ngOpportuni(es

Start

Buildthedatacapture

capabilityintoanapplication

Configure captureplatform

toprocessscanned formspost-signature

Configure captureplatformtoprocess forms

post-e-sign

Developasanonline form(i.e.

foronlineexperience/data

entry)

Integratee-signcapability

Developasanonline form(i.e.

foronlineexperience/data

entry)

Ise-signatureacceptable?

Canwebuild intoapplication?

Usedonlyfordatacapture (i.e.notsigned)?

High-volumeform?

High-valueform?

Low-value/low-volumeform?

Leaveincurrentstate End End End End

YES

NO

NO

YES

YES

YES

NO

YES

NO

NO

YES


HowtoEvaluateOpportuni(es

1.  IstheformacRveorobsolete?2.  Doestheformrequireasignature?Canthesignaturebeelectronicormustitbeink?3.  IstheformpurelyfordatacollecRon,buthasnosignatureorretenRonrequirements?

CoulditbereplacedbyadatacaptureapplicaRon?4.  Aretheylow,medium,orhighvolume(thousands,10ks,or>100Mperyear)?5.  Isitpartofahighvaluebusinessprocess(e.g.,isitpartofrevenuegeneraRngprocess)?6.  Doesithaveasignificantimpactoncustomerexperience?7.  Doesitmeetbrandingstandards?8.  Doesitmeetcustomer/userexperiencestandards?9.  Istheformpartofalargersetofformsordocuments?Areotherformsorpackages

involvedinearlier/laterstepsintheprocess?10.  Willtheformrequiremoreindexinginthebackoffice?Isitdesignedforauto-recogniRon?11.  DoesitrequirecontentvalidaRonuponreceipt?12.  AretheresimilarformsusedbyotherbusinessgroupswithinyourorganizaRon?13.  Isanyformcontentcommon/reusableacrossotherformswithinyourorganizaRon?


WhatShouldYourTeamDo?

1.  Beacoreteamofcentralizedresources

2.  Haveenterprisescope–crossbusinessareas

3.  SecureexecuRvelevelsupport

4.  Haveclearfocusonformsusability,consistency,andcurrency

5.  BeacRonoriented–responsibleforexecuRonand/orimplementaRon(notjuststandardsandguidelines)

6.  TightlyalignwithITforexecuRonsupport

7.  MeasureyourresultswithregularreporRng

8.  Addressthe“3lenses”ofcommunicaRon:(your)product,compliance,andclientexperience

Compliance

ProductClient


NextSteps


Management Consulting

Objective

Enterprise Content Management (ECM)


ThankYou!

[email protected]

+1-312-953-9983www.doculabs.com

mailto:[email protected]

http://www.doculabs.com


AphroditeKoukoulas

Marke(ngProgramsManager

eSignLive™byVASCO

IntroducingourSpeaker


AnalystPredic(ons

Forresterpredictse-signaturetransacRonvolumetoexceed700milliontransacRonsin2017ata53%annualgrowthrate

AragonResearchpredictsmarkettoreach$30billionby2020


•  Newbusinessprocessing

•  ePolicydelivery

•  eDisclosuredelivery

• Onlinememberships

•  Claimsandappraisals

•  Accountmaintenance

• Mortgage

•  Disclosures

•  Lending

•  CreditcardapplicaRons

•  Accountopenings

•  Depositsandpayments

•  Treasurymanagement

• Wealthmanagement

•  Internal/OperaRons

Banks,CreditUnions FinancialServices

•  AccountOpening

•  RRSP

•  GICs

• MutualFunds

•  Financingandretail

installmentcontracts

•  Paymentprocessing&

merchantcontracts

•  Internal/Legal

•  HR

•  Procurement

•  InspecRons

•  Licensing

•  Fieldforceenablement

•  Supplychainmanagement

• OperaRons

•  AccounRng

•  Audits

Government eContrac(ng

•  Vendorcontracts

•  Contractapprovalprocess

•  ContractawardnoRces

•  ContractmodificaRons

•  NDAs

•  Serviceagreements

•  Deliveryorderrequests

Healthcare/Pharma

•  PurchaseordersfornarcoRcs/

controlledsubstances

•  Consentforms

•  Clinicaltrials

•  Labreports

OtherInsuranceCompanies InsuranceBrokers

•  RealestatetransacRons

•  Federaltaxreturns

•  Lawfirms/clientfiles

• OutsourcedaccounRng

•  Safety/complianceformsfor

truckers/transporters

•  Newbusiness

•  Renewals

•  Endorsements

•  Accountopeningsand

maintenance

•  Internal(accounRng,HR)

E-SignatureAdop(on


WhyE-Signatures?

•  Reducedocumenthandling

costs-faxing,scanning,

imaging,courier,manualQA;

storageandretrieval

•  Offloadpaperworkfromservice

reps;reducerelianceon

knowledgeworkers

OperaRonalefficiencies&reducecosts

Lowerriskwitherror-freetransacRons

•  Completetransac(oninone

session–retailcallcenteror

online

•  Clientneverhastoreturn

paperworkduetomissing

signaturesordata

•  Reducedrop-offthatoccurs

duetoprocessdelays

Be(ercustomerexperience

•  Eliminateerrorsandany

missingdataorsignatures

throughenforcedbusinessrules

•  Reducesriskofnon-compliant

documentaRon

•  Capturedetailedaudittrails

demonstraRngregulatoryand

compliancerequirements


E-SignatureDefined

Authen(cate

Associate

Intent

A(ributeactofsigningtosigner§  UserID/PIN§  Emailaddress§  Sharedsecret§  SMSPasscode§  OnlineIDService(KBA)§  DigitalCerRficate§  Graphicsignaturecapture§  Voice

•  AssociateacRontodocumentandsignaturelocaRon

•  Embedverifiablesignaturedataindocumentandsecure

AffirmaRveacRonwithclearpurpose

ApplyatsignaturelocaRonforclearintent(consumers)

•  Click-sign

•  Typename

•  Signature-capture


TerminologyCheatSheet

ElectronicSignatureAlegalconcept.Awaytocaptureaperson’sintenttobelegallyboundbythetermsofanagreementorcontract.

DigitalSignatureAmathemaRcalalgorithm.Acryptographictechnologyusedtomakedatatamper-evident.

Iden(fica(onVerifyingsomeone’sidenRty.Owendonethroughagovernmentissueddocument(e.g.,passport).

Authen(ca(onVerifyingauser’scredenRals(e.g.,usernameandpassword).

Acribu(onProvingthatasignaturewasappliedbyaspecificuser.Moreofaconcerninface-to-facetransacRonswhensharingadevice.


DownstreamProcessing

ArchiveDataCaptureDocGeneraRon

E-SignedRecord

Hand-back

CallCenter

Inoffice

Mobile

Website

Inthefield

WhereE-SignaturesFitIn


TheE-signingWorkflow

• Username/pword• Emailinvite• SMSText• Challenge-Response

• 3rdPartyIDProvider

• DIGIPASS

Authen(cate

• On-screen• On-paper

Present

• Ancillarydocs(e.g.driverslicense)

• Mandatory&OpRonal

DocInser(on

• Click-to-Sign• Click-to-IniRal• SignatureCapture

Sign

• Textbox• Checkbox• Mandatory&OpRonal

DataCapture

• Securedownload

• Emaila(achment

Deliver• Email• LinkfromPortal

Access

Underwri(enby: Presentedby:27

DocumentSecurity1digitalsignaturepersignerAdigitalsignatureandaudittrailarecreatedforeachpersonthatsignsTamper-proofMaintainstheintegrityofthedocument’scontentaseachpersonsignsDetectschangesVisiblyinvalidatesthedocumentandsignaturesifchangesaremadeOne-clickverifica(onAudittrailsarepermanentlyembeddedwithindocuments,enablingquickverificaRonEmbeddedaudittrailDocumentsareportable,noneedtoreturntoservicetoverify

3signers=3digitalsignatures


ReliablyreproduceandproveHOWadocumentwassigned

AllAc(onsClicktosign/iniRal/accept/agree–download,save,etc.

TimeStampLogin/out,howlongspentoneachwebpageanddocument

AllContentAppearanceofallwebpagesanddocumentspresentedtosigners

AuditTrails

1millionlegaldisputesdeflected


Codeonce.Deployanywhere.

PRIVATECLOUD PUBLICCLOUD ON-PREMISES

U.S. Canada U.K. Germany Australia Singapore Japan Brazil

CommonPlakorm CommonIntegra(onFramework

CommonUserExperience

EnterpriseE-SignatureServiceBus

ScalabilityEasilyscaleacrossmulRplelinesofbusiness–bothlocallyandabroadPerformanceMaximizesystemperformancenoma(erwhatdeploymenttypeDataComplianceMeetin-countrydataresidencyrequirementswithglobaldatacentersCostNoupfronthardwareorinfrastructure.Startdevelopinginthecloud,thendeployanywhere.

DeploymentOp(ons


EnterprisePlanIntegratewithcoresystemsandapplicaRons.FullysupportedwebandmobileSDKsandAPI.

ProfessionalPlanStarte-signinginminutesusingourstand-alonewebserviceandmobileapp.NoITsupportrequired.

HowtoGetStartedwithE-Signatures

SIGNUPFORAFREETRIAL OPENAFREESANDBOXACCOUNT

3rdPartyConnectorsDropintoyourfavoritebusinessapplicaRons.Pre-

built. Andmore!

©2016SilanisTechnologyInc.Allrightsreserved.

[email protected]@ESIGNLIVE.COM

Givee-signaturesatry–30-dayfreetrialh(p://bit.ly/1phkJk0DownloadourBeginner’sGuideh(p://bit.ly/2de3Txs

[email protected]

[email protected]

https://www.esignlive.com/products/edition-and-pricing/sign-up-for-e-signlive/free-trial/

https://www.esignlive.com/resource-center/beginners-guide-to-electronic-signatures/

©2016SilanisTechnologyInc.Allrightsreserved.

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