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• SRM is emerging as an important business activity & professional discipline within major organizations globally
• Research evidence suggests that SRM can deliver significant tangible benefits in addition to those achieved through world-class strategic sourcing, negotiation, and contract and performance management
• Despite this potential, investment in SRM training remains limited and there has not been an internationally recognized qualification that denotes excellence in this area
• Relationship management requires a blend of technical capabilities – for example, in
process and organizational design, and structuring of appropriate contracts and future-facing measurement systems – and key behavioral competencies such as communication, influencing and trust building
• The IACCM program equips SRM practitioners with the core skills and knowledge they need to develop successful, collaborative customer-supplier relations
MandatoryCommitment to Change and Personal DevelopmentCommunicationsInterpersonal RelationshipsLeadershipNegotiationTeamworkTime Management
Knowledge of Employer / IndustryKnowledge of Products and ServicesUnderstanding of Goals and StrategiesUnderstanding of Organization / Management System / Business Processes
RelationshipsStakeholder ManagementInfluencing OthersUnderstand Market Industry and Norms
Business ContributionCommitment to Results / Strategic ThinkingIdentifying / Acting on Opportunities for ChangeValue Focus
Business AcumenAnalyticalFamiliarity With Standards and NormsFinancial Principles and Impact of Issues / DecisionsRisk ManagementAbility to Direct Deal Shaping and Commercial StrategyAwareness of Commercial and Contract Terms & Conditions
TechnicalPerformance Monitoring and ReportingVendor Analysis and Selection
Cultural ConsiderationsAbility to Motivate / Gain Agreement in Multi-Cultural TeamsKnowledge of Local Business and Commercial PracticesSensitivity to and Knowledge of Cultural Considerations and ImpactsUnderstanding Geopolitical Conditions