Web100 User Services
Jan 01, 2016
Web100 User Services. [email protected]. Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt. Overview of Presentation. Introduction What do we do? Types of Support Conclusion Questions are encouraged at any time!. Who are we?. Jim Ferguson Head of the support team - PowerPoint PPT Presentation
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Overview of Presentation
IntroductionWhat do we do?Types of SupportConclusion
Questions are encouraged at any time!
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Who are we?
Jim Fergusono Head of the support teamo Organizes evaluator conference calls and
workshops
Tanya Brethouro Answers support email, sends out
announcements, develops/maintains web site, etc.
Steve Engelhardto Answers support email and works on userland
issues.
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What do we do?
Answer Questions!oTechnical (Installation, bugs, GUI
questions)oNon-TechnicaloRequestsoDocumentation
Plan workshops, tutorials, evaluator conference calls, and more
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Types of Support
Mailing ListsPublic & Internal Web SiteEvaluator Conference CallsWorkshops & Training
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Mailing Lists
[email protected] Email for all technical and non-technical
questions
[email protected] Questions answered by evaluators or by supporto Forum for discussions between evaluators
Create an account on the Web100 SourceForge site. Stay on internal mailing list.
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Internal Web Site
Overview of Internal SiteoBased off SourceForge, but it is a local
installation (with modifications)oLogin to get all the benefits.oOpen to the public!
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Welcome Page
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Contact Lists
All mailing list archives are online!!
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Test Machines
Email [email protected] if you have a machine to add!
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Reporting Bugs
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Support Tickets
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Documentation
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Documentation
users-guide.txt GUI tools, command line scripts
explaineddevelopers-guide.txt
Library API explainedtcp-kis.txt
Web100 variables
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Evaluator Conference Calls
Held every 6 weeks or soReminder email sent 1 week before
callTime to share with fellow evaluators
about their site’s developmentTime for evaluators to ask
developers questionsVery informal discussion
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Workshops & Training
Workshops (1 or 2 a year)Announcements will be sent out to
the internal mailing list and placed in the events section on web100.org
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Web100 Main Site
Latest Web100 releases: http://www.web100.org/download
Web100 user contributed code: http://www.web100.org/download/contributed
Event listinghttp://www.web100.org/events/
News listinghttp://www.web100.org/news/
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Conclusion
Send support email!Use the internal siteParticipate in Evaluator calls and
workshops
Any questions?
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