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CURRICULUM DESIGN

60650: Professional Qualification: Business Administration 

Level 4

Table of contentsTable of contents.................................................................................................................260650 Purpose.....................................................................................................................3

Articulation.......................................................................................................................4Curriculum design................................................................................................................4

Target group.....................................................................................................................4Entry requirements...........................................................................................................4Design...............................................................................................................................5Integration........................................................................................................................5Formative assessments....................................................................................................5Programme strategy.........................................................................................................7Final summative assessments..........................................................................................7Learner support, roles and responsibilities.......................................................................8Workplace support..........................................................................................................15Alignment matrix............................................................................................................15Assessment strategy.......................................................................................................15Facilitator guide..............................................................................................................21

Qualification curriculum.....................................................................................................21Elective component........................................................................................................21

CURRICULUM......................................................................................................................21Exit level outcomes.........................................................................................................21Module 1: Communicate.................................................................................................22Module 2: Numeracy.......................................................................................................22Module 3: Information.....................................................................................................22Module 4: Meetings.........................................................................................................23Module 5: Technology.....................................................................................................23Module 6: Teamwork.......................................................................................................24Module 7: Office environment.........................................................................................24Module 8: Reception.......................................................................................................24

60650 PurposeThis qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources. Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors.Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for learners who:

Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training. Have worked in this field for many years, but have no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels

The qualification has building blocks that can be developed further in qualifications at a higher level. It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:

To promote the development of knowledge, skills and values that are required for service excellence within the field of administration. To release the potential of people. To provide opportunities for people to move up the value chain

ArticulationThis qualification articulates with the following qualifications:

The National Certificate in Business Administration: Level 4 The National Certificate in Management: Level 3 & 4 The National Certificate in Public Administration: Level 4

It should also articulate with any other qualification at level 3 in the following fields: Secretarial services Reception services Switchboard operations Financial administration Banking administration Personal/executive secretarial services Data capturing 

Curriculum designTarget group

This qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organisation and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well developed learning pathway to cater for administrative personnel at the various levels at which they operate.

Entry requirementsLearners accessing this qualification are assumed to be competent in:

Communication at NQF level 2 Mathematical Literacy at NQF level 2

DesignThe curriculum was designed around the exit level outcomes and unit standards were grouped according to these.The learning process starts with administration processes, followed by communication fundamentals in order to prepare the learner for the written assignments, report writing as well as doing research.Numeracy fundamentals are grouped together with unit standards regarding problem solving.Individual unit standards are designed according to the specific outcomes and assessment criteria.From the table of contents of each learner guide it can be seen that sections in the learner guide are grouped according to the exit level outcome, while subheadings represent the assessment criteria and further discussions.When the table of contents is read together with the PSS document and the unit standard, it becomes clear that the unit standard forms the basis around which the material is developed.

IntegrationLearning material is presented as loose standing unit standards, grouped together according to exit level outcomes.Integration takes place as follows:

Communication fundamentals are automatically assessed throughout the qualification with every task that has to be completed

Numeracy fundamentals are automatically assessed through the activities statistics Further integration of knowledge and skills are assessed through summative exit

level outcomes assessments.

Formative assessmentsFormative assessments are done as classroom activities. These activities are grouped in a workbook at the end of the learner guides.Formative assessments are always a combination of the following:

Knowledge questionnaires to find out how much the learner understands of the content

Group discussions to expose individual learners to the combined knowledge of the group

Practical activities including role plays, debates, reports, developing of forms needed, etc.

The following information appears in the learner guide:Different types of activities you can expectTo accommodate your learning preferences, a variety of different types of activities are included in the formative and summative assessments. They will assist you to achieve the outcomes (correct results) and should guide you through the learning process, making learning a positive and pleasant experience.The table below provides you with more information related to the types of activities.

Types of Activities Description Purpose

Knowledge Activities You are required to complete these activities on your own.

These activities normally test your understanding and ability to apply the information.

Skills Application Activities You need to complete these activities in the workplace

These activities require you to apply the knowledge and skills gained in the workplace

Natural Occurring Evidence You need to collect information and samples of documents from the workplace.

These activities ensure you get the opportunity to learn from experts in the industry.Collecting examples demonstrates how to implement knowledge and skills in a practical way

Programme strategyThe programme strategy and alignment matrix is presented as a programme structure and strategy document, which forms part of the Seta alignment matrix.This document gives an overview of how facilitation should take place and the timeframes for each section of material. It also indicates where in the learner guide the SO, AC EEK and CCFO are covered.It also guides the facilitator regarding the method of facilitation, time frames and formative and summative assessment activities.As mentioned, the PSS document clearly states where SO and AC are tested in formative and summative assessment activities.Formative assessments always allow for assessment of all AC in order to assist the facilitator and learner to determine the readiness of the learner for summative assessment.Provision is made in the Learner assessment guide for inclusion of the formative assessment workbooks as part of the proof needed for final judgement of competence.

Final summative assessmentsThe material is presented with two options:

As a full qualificationThe material is presented as individual unit standards, grouped together in modules according to exit level outcomesTogether with this, the learner then has to complete summative assessments based on the exit level outcomes of the qualification.In this case the individual summative assessments based on unit standards will not be used.

As skills programmesThe material is presented as individual unit standards, grouped together in modules according to exit level outcomes.Together with this, the learner has to complete summative assessments based on individual unit standards.In this case, the final summative assessment based on exit level outcomes is ignored.

Learner support, roles and responsibilitiesThis is stated in every learner guide as stated below.WELCOME TO THE LEARNING PROGRAMMEFollow along in the guide as the training practitioner takes you through the material. Make notes and sketches that will help you to understand and remember what you have learnt. Take notes and share information with your colleagues. Important and relevant information and skills are transferred by sharing!This learning programme is divided into sections. Each section is preceded by a description of the required outcomes and assessment criteria as contained in the unit standards specified by the South African Qualifications Authority. These descriptions will define what you have to know and be able to do in order to be awarded the credits attached to this learning programme. These credits are regarded as building blocks towards achieving a National Qualification upon successful assessment and can never be taken away from you!PROGRAMME METHODOLOGYThe programme methodology includes facilitator presentations, readings, individual activities, group discussions and skill application exercises.Know what you want to get out of the programme from the beginning and start applying your new skills immediately. Participate as much as possible so that the learning will be interactive and stimulating.The following principles were applied in designing the course:

Because the course is designed to maximise interactive learning, you are encouraged and required to participate fully during the group exercises

As a learner you will be presented with numerous problems and will be required to fully apply your mind to finding solutions to problems before being presented with the course presenter’s solutions to the problems

Through participation and interaction the learners can learn as much from each other as they do from the course presenter

Although learners attending the course may have varied degrees of experience in the subject matter, the course is designed to ensure that all delegates complete the course with the same level of understanding

Because reflection forms an important component of adult learning, some learning resources will be followed by a self-assessment which is designed so that the learner will reflect on the material just completed.

This approach to course construction will ensure that learners first apply their minds to finding solutions to problems before the answers are provided, which will then maximise the learning process which is further strengthened by reflecting on the material covered by means of the self-assessments.Different role players in delivery process

Learner Facilitator Assessor Moderator

What Learning Material you should haveThis learning material has also been designed to provide the learner with a comprehensive reference guide.It is important that you take responsibility for your own learning process; this includes taking care of your learner material. You should at all times have the following material with you:

Learner Guide This learner guide is your valuable possession:This is your textbook and reference material, which provides you with all the information you will require to meet the exit level outcomes. During contact sessions, your facilitator will use this guide and will facilitate the learning process. During contact sessions a variety of activities will assist you to gain knowledge and skills. Follow along in the guide as the training practitioner takes you through the material. Make notes and sketches that will help you to understand and remember what you have learnt. Take and share information with your colleagues. Important and relevant information and skills are transferred by sharing!This learning programme is divided into sections. Each section is preceded by a description of the required outcomes and assessment criteria as contained in the unit standards specified by the South African Qualifications Authority. These descriptions will define what you have to know and be able to do in order to be awarded the credits attached to this learning programme. These credits are regarded as building blocks towards achieving a National Qualification upon successful assessment and can never be taken away from you!

Formative Assessment Workbook

The Formative Assessment Workbook supports the Learner Guide and assists you in applying what you have learnt. The formative assessment workbook contains classroom activities that you have to complete in the classroom, during contact sessions either in groups or individually.You are required to complete all activities in the Formative Assessment Workbook. The facilitator will assist, lead and coach you through the process.These activities ensure that you understand the content of the material and that you get an opportunity to test your understanding.

LEARNER SUPPORTThe responsibility of learning rests with you, so be proactive and ask questions and seek assistance and help from your facilitator, if required.

Please remember that this Skills Programme is based on outcomes based education principles which implies the following:

You are responsible for your own learning – make sure you manage your study, research and workplace time effectively.

Learning activities are learner driven – make sure you use the Learner Guide and Formative Assessment Workbook in the manner intended, and are familiar with the workplace requirements.

The Facilitator is there to reasonably assist you during contact, practical and workplace time for this programme – make sure that you have his/her contact details.

You are responsible for the safekeeping of your completed Formative Assessment Workbook and Workplace Guide

If you need assistance please contact your facilitator who will gladly assist you. If you have any special needs please inform the facilitator

The following is an excerpt from the facilitator guide

YOUR ROLE AS FACILITATORYou, as facilitator, need to ensure that learners have a thorough understanding of the topic presented. Learners must be able to further learning independently and apply their knowledge and skill in the workplace once they have completed the program.In order to achieve this, you need to have:

1. Knowledge of the subject/topic Understand the requirements of the unit standard Be a Subject Matter Expert (SME) or know more than just the basics about the topic Be able to give examples of how to apply the content in the workplace

2. Knowledge of the workplace Be able to indicate how learners can/should apply their knowledge and skill in the

workplace

3. Knowledge of the course content Be familiar with the material, layout and content of the course. Understand the linkage between the different guides and how they should be used.

4. Knowledge and understanding of the methodology Familiarise yourself with the content of the assessment guides and documents for this

unit standard. Follow the assessment procedure correctly. Familiarise yourself with the preferred methodology that should be used. Prepare yourself accordingly.

TRAINING VENUE AND TRAINING AID COMPLIANCEEnsure that the following is in place:

Facilitator is in possession of: Facilitator Guide, Learner Guide, Assessment Guide Attendance Register for each training day Handouts, if applicable

Learners are in possession of: Learner Guides Assessment Guides

Training Venue contains: Dictionaries, if available A chair for each learner A desk with sufficient seating space for each learner Paper, pens and pencils for all learners A flip chart stand with flip chart sheets A PC for the slide shows Prestik Whiteboard and permanent markers (3 different colours each) Sufficient ventilation or air-conditioning Schedule of training and relaxation times Name tags for each learner List of classroom conduct, including:

Smoke breaks Body breaks Cell phone etiquette General classroom etiquette

THE FACILITATOR GUIDEIt guides you through the duration of the Learning Programme;As a training aid it contains activities that will assist you in transferring the knowledge and skills as stipulated in the SAQA required specific outcomes and assessment criteriaHow to use your facilitator guideThe Facilitator Guide contains the essential information to cover the outcomes as stipulated for this Unit Standard. As such, the content of the Learner Guide has to be covered completely. .This learning programme is divided into sections. Each section is preceded by a description of the required outcomes and assessment criteria as contained in the unit standards specified by the South African Qualifications Authority.

These descriptions will define what the learners have to know and be able to do in order to be awarded the credits attached to this learning programme. These credits are regarded as building blocks towards achieving a National Qualification upon successful assessment.Programme introductionThe following introductory actions are to be taken upon commencement of the programme:

Facilitator him/herself to the learners Let the delegates introduce themselves individually. Give a brief comment after each introduction and welcome the delegate before

moving to then next delegate. Give full attention to each delegate as they introduce themselves.

Let the participants know what time the breaks are, and for how long. Don’t forget lunch time. Tell them where the toilets are and what time you intend to finish.

Ensure all administrative tasks such as completion of attendance registers, learner detail forms and the like are completed before the programme commences.

Transition Begin with an appropriate activity, such as an icebreaker, a story or a statement. Ask learners to state their expectations of the course and write them down on a

flipchart/whiteboard and put up where visible for duration of course.State course outcomes

Go through the objectives and the content before you proceed with your programme.

This learning programme forms a part of the National Certificate Business Administration Services Level 4 and introduces a holistic approach to written communication as an introduction to the Secretarial qualification.

Group and individual activitiesA certain level of collective general knowledge can be assumed in any group. Encourage lively discussion in class during group activities. Discussions can take the form of brainstorming if necessary.Ensure that shy and quiet learners are also drawn into the discussion, as learners will have to learn to start thinking for themselves and taking control of the learning process in order to achieve all the outcomes.All the conclusions made during group activities have to be noted down by learners in order to achieve all the outcomes. Their notes will form part of formative and summative assessmentsTeamwork is important in all the unit standards. Divide the learners into groups and make it clear to them that they have to stay in these groups for the duration of the qualification. They have to learn to cope with conflict and with each other even if they do not get along together, since they will not have any say as to who they will be working with when they find themselves in a working environment. Timelines

SAQA US ID UNIT STANDARD TITLE

Institutional Learning Duration

Structured Workplace Learning Duration

NQFLEVEL

CREDITS

Course contentThe course content covers all the basics required for learners to achieve the outcomes, however, at times there is information that learners will have to obtain by themselves.To this end, a glossary is also not included in the course material. It is expected of learners to compile their own glossaries, which will form part of outcomes for communication unit standards. Please encourage them to start compiling glossaries as soon as possible. The glossaries can be simple: they need only quote the word and the meaning, as long as they understand what it means.Learners are required to start thinking for themselves and take control of the learning process as soon as possible. To this end, research projects will form part of some assessments.Class ActivitiesDuring and after the initial training the learner will be required to complete a number of class activities. These activities will be both individual and group activities. The activities are numbered and are to be included in the learner’s portfolio of evidence. These activities will measure the progress of the learner through the programme. For authenticity reasons these activities must be handwritten, unless indicated otherwise.ASSESSMENTThe process of assessment of competency should be explained in detail to learners upon commencement of course. The following statements should be made:Attending the training is not sufficient evidence of competence to award a certificate and the credits attached to this programme. Learners are required to undergo assessment in order to prove competence in order to be awarded the credits attached to this programme, eventually leading to a national qualification.Explain the concept ‘Competence’Competence is the ability to perform whole work roles, to the standards expected in employment, in a real working environment.There are three levels of competence:

Foundational competence: an understanding of what you do and why

Practical competence: the ability to perform a set of tasks in an authentic context

Reflexive competence: the ability to adapt to changed circumstances appropriately and responsibly, and to explain the reason behind the action

Generally speaking, in the past, education and training institutions became accustomed to awarding certificates based on the amount of time spent in a classroom or training room. In addition, learners were assessed by means of an examination that tested memory as opposed to actual competence. This meant that many learners were awarded certificates and even whole qualifications without ever having to demonstrate that they were able to practically apply their knowledge and skills.

Now, based on the principles of the National Qualifications Framework, in order for the learners to receive a certificate of competence and be awarded credits, they are required to provide evidence of their competence by compiling a portfolio of evidence, which will be assessed by a Stanford Business College assessor.Explain the concept ‘Portfolio of Evidence’A portfolio of evidence is a structured collection of evidence that proves the learner’s efforts, progress and achievement in a specific learning area, and demonstrates competence.Explain the assessment processAssessment of competence is a process of making judgments about an individual's competence through matching evidence collected to the appropriate national standards. That is why the evidence in the learner’s portfolio should be closely linked to the outcomes and assessment criteria of the unit standards against which the learners are being assessed.Ideally, formative assessments should minimise the need for re-assessment as the assessor and the candidate will agree to a summative assessment only when they both feel the candidate is ready.However, candidates who are deemed not yet competent on a summative assessment will be allowed to be re-assessed no more than two times. When learners have to undergo re-assessment, the following conditions will apply:

Specific feedback will be given so that candidates can concentrate on only those areas in which they were assessed as not yet competent

Re-assessment will take place in the same situation or context and under the same conditions as the original assessment

Only the specific outcomes that were not achieved will be re-assessedCandidates who are repeatedly unsuccessful will be given guidance on other possible and more suitable learning avenues.In order for the assessor to assess competence, the portfolio should provide evidence of both knowledge and skills, and of how knowledge and skills were applied in a variety of contexts.This Candidate’s Assessment Portfolio directs the learner in the activities that need to be completed so that competence can be assessed and the credits attached to the programme be awarded.

The assessment requirements for this programme are stated at the beginning of each section.

The right of the candidate to appeal against assessment decisions or practices they regard as unfair. An Appeals and Disputes procedure is in place and communicated to all assessment candidates prior to assessment in order for them to appeal on the basis of:

Unfair assessment Invalid assessment Unreliable assessment Unethical practices Inadequate expertise and experience of the assessor

Appeals have to be lodged in writing (Candidate Appeal Form) & submitted to the internal moderator within 48 hours, following the assessment in question. The moderator will consider the appeal & make a decision regarding the granting of a re-assessment. The

learner will be informed about the appeal-outcome within 3 days of lodging the appeal. Should the learner not be satisfied with the internal appeal outcome, the learner will be advised of the rights to refer the matter to the Services SETA ETQA.All the required forms and explanations are included in the assessment guide.UPON COMPLETION OF THE PROGRAMMEThe facilitator should:

Ensure that all learners have completed all Learner Administration documentation, including the Learner Evaluation (of the Facilitator) forms

All attendance registers have been completed correctly All Learners are in possession of a:

Learner Guide Assessment Guide Clear Instructions as to the subsequent activities leading to assessment,

moderation and certification

Workplace supportInsert what support you provide to the learners

Alignment matrixThe PSS document is included in the Seta alignment matrix

Assessment strategyThe assessments are based on the principles of fairness, validity, practicability, reliability and consistency as stated in the assessment strategy document found in all Learner summative assessment guides.Where possible, assessments are developed around the learner’s actual work situation so that learner is able to practice the skills and develop the necessary knowledge required by the unit standard. Also, if a learner has to hand in copies of reports that they have to do at work anyway, for example, it makes it easier for them to complete the workplace activitiesWe make use of as many of the following tools as possible:

Questionnaire which could be an end of training activity or an end of programme activity

Observation: where the supervisor or facilitator observes the learner Presentation: which can be done in the workplace to team members or as a final

summative assessment for the facilitator and fellow learners Research: where learner has to gather actual data at work Work samples: where learner hands in actual work, e.g. information brochures that

have been prepared or forms completed Reports: where possible learner has to hand in actual reports required at work Verbal assessments Testimonials, e.g. from clients for good customer service Reflexive questions which allow the learner to reflect on the learning and the

application of what he has learnt in the workplace. Reflexive questions are also used to encourage learners to think of improvements to systems and procedures used in the workplace

The combination should allow the assessor to make an accurate judgement about the learner’s competence.The following information appears in all the learner guides:ASSESSMENTSThe only way to establish whether a learner is competent and has accomplished the specific outcomes is through the assessment process. Assessment involves collecting and interpreting evidence about the learners’ ability to perform a task.To qualify and receive credits towards your qualification, a registered Assessor will conduct an evaluation and assessment of your portfolio of evidence and competency.This programme has been aligned to registered unit standards. You will be assessed against the outcomes as stipulated in the unit standard by completing assessments and by compiling a portfolio of evidence that provides proof of your ability to apply the learning to your work situation.How will Assessments commence?Formative Assessments The assessment process is easy to follow. You will be guided by the Facilitator. Your responsibility is to complete all the activities in the Formative Assessment Workbook and submit it to your facilitator. Summative Assessments You will be required to complete a series of summative assessments. The Summative Assessment Guide will assist you in identifying the evidence required for final assessment purposes. You will be required to complete these activities on your own time, using real life projects in your workplace or business environment in preparing evidence for your Portfolio of Evidence. Your Facilitator will provide more details in this regard.To qualify and receive credits towards your qualification, a registered Assessor will conduct an evaluation and assessment of your portfolio of evidence and competency.The following information appears in all learner summative assessment guides:COMPETENCEBeing Declared Competent Entails:Competence is the ability to perform whole work roles, to the standards expected in employment, in a real working environment.There are three levels of competence:

Foundational competence: an understanding of what you do and why Practical competence: the ability to perform a set of tasks in an authentic context Reflexive competence: the ability to adapt to changed circumstances appropriately

and responsibly, and to explain the reason behind the actionTo receive a certificate of competence and be awarded credits, a learner is required to provide evidence of competence by compiling a portfolio of evidence, which will be assessed by a Services SETA accredited assessor.You Have to Submit a Portfolio of EvidenceA portfolio of evidence is a structured collection of evidence that reflects your efforts, progress and achievement in a specific learning area, and demonstrates your competence.

The Assessment of Your CompetenceAssessment of competence is a process of making judgments about an individual's competence through matching evidence collected to the appropriate national standards. The evidence in your portfolio should closely reflect the outcomes and assessment criteria of the unit standards of the learning programme for which you are being assessed.To determine a candidate’s knowledge and ability to apply the skills before and during the learning programme, formative assessments are done to determine the learner’s progress towards full competence. This normally guides the learner towards a successful summative (final) assessment to which assessor and the candidate only agree when they both feel the candidate is ready.Should it happen that a candidate is deemed not yet competent upon a summative assessment, that candidate will be allowed to be re-assessed. The candidate can, however, only be allowed two reassessments. When learners have to undergo re-assessment, the following conditions will apply:

Specific feedback will be given so that candidates can concentrate on only those areas in which they were assessed as not yet competent

Re-assessment will take place in the same situation or context and under the same conditions as the original assessment

Only the specific outcomes that were not achieved will be re-assessedCandidates who are repeatedly unsuccessful will be given guidance on other possible and more suitable learning avenues.In order for your assessor to assess your competence, your portfolio should provide evidence of both your knowledge and skills, and of how you applied your knowledge and skills in a variety of contexts.This Candidate’s Assessment Portfolio directs you in the activities that need to be completed so that your competence can be assessed and so that you can be awarded the credits attached to the programme. APPEALS & DISPUTESThe candidate has the right to appeal against assessment decision or practice they regard as unfair. An Appeals and Disputes procedure is in place and communicated to all assessment candidates in order for them to appeal on the basis of:

Unfair assessment Invalid assessment Unreliable assessment Unethical practices Inadequate expertise and experience of the assessor

Appeals have to be lodged in writing (Candidate Appeal Form) & submitted to the training provider internal moderator within 48 hours, following the assessment in question. The moderator will consider the appeal & make a decision regarding the granting of a re-assessment. The learner will be informed about the appeal-outcome within 3 days of lodging the appeal. Should the learner not be satisfied with the internal appeal outcome, the learner will be advised of the rights to refer the matter to the SETA ETQA.

ASSESSMENT PROCESS FLOW

Certificate of Competencies issued to successful candidates

SETA

Completed Assessor report/Moderator report/Record of

Learning forwarded to SETA

Approval and Certification

obtained from SETA

SETA to register on National

Learner Database

CANDIDATE

Assessment Plan agreed by candidate &

completed by the assessors before the actual assessment

Assessment Activities

conducted per the Assessment Plan

Assessment Guide submitted to

Training Provider as per Assessment Plan

Detailed Assessor Report compiled &

forwarded for Moderation

ASSESSMENT

Assessment Results

Moderated

Feedback Report

Completed by Assessor & individual

feedback given to

candidate

Appeal form completed by the candidate

in event of dispute

Record of Learning Updated

Action Plan completed by

Assessor

All records & evidence filed

ASSESSMENT STRATEGYThis assessment exercise will cover the outcomes for the unit standard in order to achieve a competency certificate. The purpose of the assessment process is to gather enough evidence to prove all unit standard outcomes were achieved.Competency will be assessed through class hands on tasks, input and performance based assessments, and assignments which will require a fair amount of research. Assessment evidence should be sufficient to prove that the candidate is competent in all require tasks set by the unit standards. A summative assessment will be conducted at end of course to confirm assessment judgments. Principles of fairness, validity, practicability, reliability and consistency will be adhered to throughout.

Program Unit Standard Codes

Level Credits

Purpose of Assessment

The purpose of this assessment is to check your knowledge and understanding of the unit standard in order to prepare you for the workplace.

Ass

essm

ent

Proc

edur

es

An integrated assessment approach will be followed to allow for practical and theoretical components. The entails the assessment of a number of unit standards, outcomes and criteria together in one assessment activity

Candidates are not only assessed against specific outcomes, but also on critical outcomes, attitudes and values

A summative competence judgment will be made on the basis of all assessment evidence produced, that proves that the candidate can be consistently judged as competent against the outcomes of the unit standards and the qualification as a whole.

Candidates take responsibility for their own assessment and should notify the assessor when they are ready for assessment

Candidates will receive feedback after the summative assessment, which will be discussed after all assessments have been completed

All assessments will be reviewed to ensure that assessment practices are valid, fair, transparent, consistent and current

An Internal/External moderator will moderate assessment practices

The SETA will also conduct external moderation

Cont

ext

of

Ass

ess

men

t Assessment Method

Assessment Conditions

Who will conduct assessment

Assessment results and feedback

Details of summative activities stated here

Input based assessments

Assessor Immediate

Facilitator guideThe facilitator guide contains the following:

Instructions to the facilitator All the contents of the learner guide Formative assessment activities with memo

The facilitator guide should always be used together with the PSS document and the summative assessment guides to ensure the facilitator has all the required information, instructions and procedures to follow.The PSS document should be extracted from the Seta alignment matrix

Qualification curriculumIn keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 120 credits is required to complete the qualification. A minimum of 72 of the 120 credits must be at level 3 or above.

Elective component Learners are required to select electives that add up to at least 18 credits. Unit standards may be selected from the unit standards indicated in the elective component, or unit standards that relate directly to the work of the learner and which will enhance the learner`s work performance. 

CURRICULUMExit level outcomes

On achieving this Qualification, the learner will:

Exit level outcomes Gather and report information Plan, monitor and control and information system

Assessment criteria Planning, monitoring and maintaining record keeping via appropriate information

systems

Module 1: Communicate Fundamental  8968  Accommodate audience and context needs in oral

communication Level 3  5 

Fundamental  8969  Interpret and use information from texts  Level 3  5 

Fundamental  8970  Write texts for a range of communicative contexts  Level 3  5 

Fundamental  9960  Communicate verbally and non-verbally in the workplace 

Level 3  8 

Core  9533  Use communication skills to handle and resolve conflict in the workplace 

Level 3  3 

Module 2: NumeracyFundamental  9010  Demonstrate an understanding of the use of

different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3  2 

Fundamental  9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3  4 

Fundamental  9012  Investigate life and work related problems using data and probabilities 

Level 3  5 

Fundamental  7456  Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3  5 

Module 3: InformationCore  13933  Plan, monitor and control an information system in

a business environment Level 3  3 

Core  13937  Monitor and control office supplies  Level 3  2 

Fundamental  11241  Perform Basic Business Calculations  Level 3  6 

Elective  13932  Prepare and process documents for financial and banking processes 

Level 3  5 

Exit level outcomes Coordinate meetings, minor events and travel arrangements Maintain booking systems Participate in meetings and process documents and communications related theret

Assessment criteria Producing all relevant meeting documentation

Module 4: MeetingsCore  13929  Co-ordinate meetings, minor events and travel

arrangements Level 3  3 

Core  7706  Maintain a Booking System  Level 3  3 

Core  13934  Plan and prepare meeting communications  Level 3  4 

Exit level outcomes Utilise technology to produce information Plan and conduct basic research in an office environment

Assessment criteria Utilising appropriate technology and related software programmes to produce,

transmit and process information Conducting basic research projects in relation to administrative function

Module 5: TechnologyCore  13935  Plan and conduct basic research in an office

environment Level 3  6 

Core  7573  Demonstrate ability to use the World Wide Web  Level 2  3 

Core  7567  Produce and use spreadsheets for business  Level 3  5 

Core  7570  Produce word processing documents for business  Level 3  5 

Exit level outcomes Set personal goals Function in a team and overall business environment Demonstrate an understanding of employment relations

Assessment criteria Setting personal goals and demonstrate an ability to develop self and employment

prospects Working effectively in a team Demonstrating an overall understanding of the business environment

Module 6: TeamworkCore  8420  Operate in a team  Level 2  4 

Core  7860  Introduce new staff to the workplace  Level 3  1 

Core  10170  Demonstrate understanding of employment relations in an organisation 

Level 3  3 

Core  7796  Maintain a secure working environment  Level 3  1 

Module 7: Office environmentCore  7785  Function in a business environment  Level 3  4 

Core  13931  Monitor and control the maintenance of office equipment 

Level 3  4 

Elective  8000  Apply basic business principles  Level 3  9 Core  14357  Demonstrate an understanding of a selected

business environment Level 4  10 

Module 8: ReceptionElective  13928  Monitor and control reception area  Level 3  4 

Elective  13930  Monitor and control the receiving and satisfaction of visitors 

Level 3  4 

NARINA HORN

076 482 [email protected]