Copyright 2006 Kemsley Design Ltd. www.kemsleydesign.com 1 Web 2.0 and BPM Sandy Kemsley Kemsley Design Ltd. Process 2006, London
Web 2.0 and BPM
Jun 26, 2015
How Web 2.0 technologies and concepts are impacting the world of business process management. Originally presented at the BPMG conference in London, 2006.
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Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com1
Web 2.0 and BPM
Sandy KemsleyKemsley Design Ltd.
Process 2006, London
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com2
Agenda
Web 2.0 defined
Enterprise 2.0
How Web 2.0 will impact BPM
What’s next
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com3
Web 2.0 Defined (O’Reilly)
“What is Web 2.0”, Tim O’Reilly, © 2006 O'Reilly Media, Inc.
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com4
Web 2.0 Defined (O’Reilly)
Web as platform
Harnessing collective intelligence
Data as the next “Intel Inside”
End of the software release cycle
Lightweight programming models
Software above the level of a single device
Rich user experience
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com5
Key Web 2.0 Characteristics
Tagging/folksonomies
User-created content and collaboration
Network effect
Zero-footprint rich user interface (AJAX)
Content syndication
Software as a service
Web mashups
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com6
From Web 1.0 to Web 2.0
Dion Hinchcliffe
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Web 2.0 Applications
del.icio.us
Blogger
Flickr
Upcoming.org
Wikipedia
Netvibes
Google Maps
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com8
Enterprise 2.0
Web 2.0 software/techniques in enterprise context, behind and across the firewall
What’s being used:• Wikis
• Blogs
• Social bookmarking
• Content syndication
• AJAX
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com9
What’s Driving Web 2.0 In BPM?
Increased user expectations• Software as a service, e.g., Salesforce.com
• Rich user interfaces
• User-created content/tags/comments
Commoditization of IT
Faster development and content creation
Web 2.0 in content management• Wikis
• Tagging
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com10
How Web 2.0 Will Impact BPM: User View
Process tagging/folksonomies
User-created processes/mashups
Process collaboration (including external):• Modelling
• Design
• Execution
• Management
Rich user interfaces
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com11
How Web 2.0 Will Impact BPM: IT View
Process syndication for management and visibility
Software as a service
Lightweight integration models
Interoperable processes
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com12
Isn’t BPM already Web 2.0 (-ish)?
Web as platform
Harnessing collective intelligence
Data as the next “Intel Inside”
End of the software release cycle
Lightweight programming models
Software above the level of a single device
Rich user experience
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com13
Issues with Web 2.0 and BPM
Corporate culture• Decentralized content administration
• Content policing
• Constantly changing software
• User participation levels
• Inter-departmental information sharing
Support and SLAs
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com14
What’s Next?
Improvements to BPMS• Software as a service with SLA
• “Process wiki” as a design paradigm
• Process instance tagging
• Process syndication
• Rich web interfaces for process design and management
• Process data available for mashing up
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com15
What’s Next?
Changes to implementation and culture• Allow users direct access to BPMS tools
• Reduce over-customisation
• Encourage tagging and collaboration
Copyright 2006 Kemsley Design Ltd.www.kemsleydesign.com16
Thank you!
Sandy KemsleyKemsley Design Ltd.
Read my blog at www.column2.com
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