Web 2.0 Tools A P r a c t i c a l A p p l i c a t i o n
Web 2 0 Tools A Practical Application
May 16, 2015
This is a presentation on the use of Web 2.0 tools for training. It includes Social Learning, Informal learning and how to insure a ROI from thier usage
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Ste
ve C
ase
30
+ Ye
ars in
Train
ing
Sp
ace
In “e
Learn
ing
” since
its ince
ptio
n
Care
er o
f workin
g w
ith n
ew
Le
arn
ing
Tech
nolo
gie
s
A “n
etw
orke
r” and
“socia
l p
erso
n” b
y n
atu
re
A B
it About M
e
Bu
ild a
solid
fou
nd
atio
n in
la
ng
uag
e, ty
pes o
f tech
nolo
gie
s, an
d co
nce
pts fo
r Web
2.0
tools
Describ
e h
ow
the Tra
inin
g
Ind
ustry
has ch
an
ged
/evolv
ed
over th
e la
st 10
+ y
ears
Describ
e h
ow
to m
ake
info
rmed
d
ecisio
ns o
n if, h
ow
or w
hen
to
em
plo
y W
eb
2.0
tech
nolo
gie
s
Describ
e a
pra
ctical a
pp
licatio
n
of W
eb
2.0
tools
Obje
ctives
What Te
chnolo
gy D
oes
for U
s“...in the end, w
hat technology brings to us...
is that it increases our options and
possibilities.”
ILT
Web
inar
eLe
arn
ing
LMS
LCM
S
Web
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
What is a
ll this e
Learn
ing
&
Web
2.0
stuff
?
ILTCla
ssroom
Base
d, In
structo
r Led
, Even
t Base
d, Fo
rmal Le
arn
ing
, S
yn
chro
nou
s
Web
inar
eLe
arn
ing
LMS
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
ILTWeb
inar
Virtu
al C
lassro
om
, Web
C
on
fere
nce
, Web
inar
Instru
ctor Le
d, W
eb
Base
d, E
ven
t B
ase
d, Fo
rmal Le
arn
ing
, S
yn
chro
nou
s
eLe
arn
ing
LMS
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
ILTW
eb
inar
eLe
arn
ing
Self Pa
ced
, Web
Base
d, Fo
rmal
Learn
ing
, Asy
nch
ron
ou
s
LMS
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
ILTW
eb
inar
eLe
arn
ing
LMS
Learn
ing
Man
ag
em
en
t Syste
m,
Ad
min
istrativ
e co
ntro
ls, use
d to
co
ntro
l Form
al E
ven
ts (ILT,
Web
inars, e
Learn
ing
) “the sta
ff
fun
ction
s” of a
train
ing
cen
ter
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
ILTW
eb
inar
eLe
arn
ing
LMS
LCM
S
Learn
ing
Con
ten
t Man
ag
em
en
t S
yste
m, C
on
ten
t con
trols, u
sed
to
man
ag
e th
e co
nte
nt u
sed
in ILT
, W
eb
inars, e
Learn
ing
“Maste
rs R
oom
” of a
train
ing
cen
ter
Web
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
ILTW
eb
inar
eLe
arn
ing
LMS
LCM
S
Web
2.0
Tools
A d
escrip
tion
of to
ols o
utsid
e o
f eLe
arn
ing
an
d W
eb
inars, B
log
s, W
ikis, Discu
ssion
Board
s, Th
read
ed
D
iscussio
ns, g
en
era
l web
base
d
Socia
l Learn
ing
Info
rmal Le
arn
ing
Definitions
John Darling
Consider turning this into two slides:Slide 1: The NamesDefinitely use a bunch of logos here to illustrate the massive inundation of the market.: (you can grab a bunch of them from the slide deck you posted the other day) LinkedIn, Twitter, Chatter, Q2, FaceBook, MySpace, Instant Messenger, AOL, Ning, SharePointSlide #2 - The tools
Web 2
.0 To
ols
ILTW
eb
inar
eLe
arn
ing
LMS
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Learn
ing
that is d
on
e “th
rou
gh
an
d
with
peop
le” ILT
, Web
inars,
Discu
ssion
s, etc. G
en
era
lly
thou
gh
t of a
s self d
irecte
d
Info
rmal Le
arn
ing
Definitions
ILTW
eb
inar
eLe
arn
ing
LMS
LCM
SW
eb
2.0
Tools
Socia
l Learn
ing
Info
rmal Le
arn
ing
Learn
ing
that is g
en
era
lly d
on
e
with
ou
t a fo
rmal e
ven
t. Read
ing
, d
iscovery
, OJT
, con
versa
tion
s, etc.
Definitions
Words. Images. Sounds…Communications
We have always used technology and social communications
Words. Images. Sounds…Communications
We have always used technology and social communications
Words. Images. Sounds…Communications
We have always used technology and social communications
Words. Images. Sounds…Communications
We have always used technology and social communications
Words. Images. Sounds…Communications
We have always used technology and social communications
Full TextSearch
File SharingWeb Meetings
Chat
InstantMessaging
Rate and Review
SocialBookmarking
Tagging
Rich MediaWikis
Blogs
RSS Feeds
EmailParticipation
Forums
COPYRIGHT 2010 Q2LEARNING
Web 2.0 / Social Media Tools
John Darling
Second Web 2.0 slideSince this is an automotive audience I'd have Jennifer put in an image of a bunch of mechanics tools scattered around with the pictures of these tool surrounding them.You can then make the following points:1. Like mechanics tools, each of the web 2.0 tools has a specific purpose.2. Your Pitney Bowes Story
ParticipantDirectory
Picture Block
Who’s On
Featured Person
Google Maps
Google Calendar
RSS Feed
Forums
Blog
Web Meetings
File Sharing
Rate and Review
SocialBookmarking
Wikis
COPYRIGHT 2010 Q2LEARNING
Informal Learning
Train
ing
s take
n a
nytim
e,
an
yw
here
Revie
w o
f Train
ing
s qu
ickly
, easily
No n
eed
for In
structo
r time
No n
eed
for tra
vel
Au
tom
atic g
rad
ing
Au
tom
atic a
dm
inistra
tion
an
d
reco
rd ke
ep
ing
Ab
ility fo
r bette
r visu
als a
nd
th
ere
fore
som
e m
ate
rials
learn
ed
bette
r
etc
LMS’s & eLearning – What has been gained?
Instru
ctor to
Stu
den
t In
tera
ction
s
Stu
den
t to S
tud
en
t Inte
ractio
n
Stu
den
t to S
ME (S
ub
ject M
atte
r Exp
ert) In
tera
ction
s
Mu
ltiple
style
s of P
rese
nta
tion
to
get m
essa
ge a
cross (Le
t me
exp
lain
that d
iffere
ntly
)
Insta
nt re
vie
ws o
f are
as th
at
were
not q
uickly
gra
sped
LMS’s & eLearning – What has been lost?
“Bre
ak O
ut S
essio
ns”
“Stu
dy G
rou
ps”
Netw
ork B
uild
ing
On
-Th
e-Jo
b Tra
inin
g
Men
torin
g
Hom
ew
ork a
ssign
men
ts
etc
LMS’s & eLearning – What has been lost?
Adapted from model © Tom Hilgart; used with permission.
Typical Corporate Training Approach
e-learning & classroom
HOPE
Adapted from model © Tom Hilgart; used with permission.
Speed to Proficiency (S2P) Approach
e-learning & classroom
OJTPractice
CoachingEPSS
CommunitiesSocial Networking
OJTPractice
CoachingEPSS
CommunitiesSocial Networking
Th
e H
igh
Poin
ts•
Ab
ou
t 10
,00
0 h
ou
rs
•D
isciplin
ed
, Inte
ntio
nal, M
ulti-
mod
al d
evelo
pm
en
t
•Ite
rativ
e a
nd
pro
gre
ssive
exp
osu
re to
new
stuff
(e.g
. Id
eas, skills, to
ols, e
tc.)
•R
eg
ula
r feed
back &
coach
ing
•Yo
ur “b
oss” p
ayin
g a
tten
tion
(if la
cking
bu
rnin
g d
rive)
CO
PYR
IGH
T 2
01
0 Q
2LE
AR
NIN
G
What Does it Take to Develop Proficiency and/or Mastery?
Th
e G
ood
New
s•
Th
e e
con
om
y is fo
rcing
th
e “p
roficie
ncy
or e
lse”
issue
•Th
e te
chn
olo
gy e
xists
Th
e B
ad
New
s•
Th
ere
is an
ele
ph
an
t in
ou
r livin
g ro
om
•Fa
scinatio
n w
ith “sh
iny
ob
jects”
CO
PYR
IGH
T 2
01
0 Q
2LE
AR
NIN
G
Good News – Bad News
NOVICE
TIME
Reinforcement Informal Learning
PRACTICE
INSTRUCTION
ACTIVITIES
Training
FEEDBACK
PERFORM
IMPROVE
EXPERTKNOWLEDGE SHARING
PERFORMANCE SUPPORT
ACTION LEARNING
COMMUNITIES OF PRACTICE
COPYRIGHT 2010 Q2LEARNING
Social Learning Network
All d
iffere
nt lo
ok a
nd
feels –
con
fusin
g
Sep
ara
te a
nd
man
y Lo
gin
/PW
co
mb
inatio
ns
No w
ay to
structu
re to
ols to
be
part o
f learn
ing
con
tinu
um
No w
ay to
mon
itor
actio
ns/re
sults
No w
ay to
mon
itor sta
ff
particip
atio
n
No w
ay to
rep
ort o
n
actio
ns/re
sults
The Problem with just “Using” a Bunch of Web 2.0 Tools
A P
ractica
l Applica
tion
NA
PA - N
ew
Sto
re M
an
ag
er
Train
ing
ILT
OJT
–On
the Jo
b Tra
inin
g
“Ideal” V
ision
NA
PA - N
ew
Sto
re M
anager Tra
inin
g
ILT
Flyin
g p
eople
in
Lots o
f $$’s
Inco
nsiste
nt Tra
inin
g
Resu
lts less th
an O
JT
OJT
–On th
e Jo
b Tra
inin
g
Inco
nsiste
nt
Not a
lways co
mp
lete
d
Qu
ality
varie
d fro
m lo
catio
n to
loca
tion
Turn
over in
crease
d
Pro
ble
ms in
crease
d
“Ideal” V
ision
Pre
serv
e so
me ILT
Utilize
OJT
where
it made se
nse
Beco
me m
ore
consiste
nt
Insu
re co
mp
letio
n
Incre
ase
quality
32
A Practical Application
NA
PA’s S
olu
tion
Web 2
.0 e
nable
d Tra
inin
g fo
r Sto
re M
anagers
Train
usin
g ILT
and e
Learn
ing
Show
how
to d
o ta
sk
Do ta
sk
Show
that th
ey d
id ta
sk
A Practical Application
34
Virtual Classrooms
Read Manual
e-learning
On the Job Practice & Mgr Sign-Off
Pass On-Line Test (Scorm)
NAPA’s Solution
Next G
en
era
tion
Learn
ing
Pla
tform
Easy
structu
ring
of
Form
al/S
ocia
l/Info
rmal le
arn
ing
co
ntin
uu
ms
Easy
mon
itorin
g o
f Fo
rmal/S
ocia
l/Info
rmal le
arn
ing
co
ntin
uu
ms
Easy
rep
ortin
g o
f Fo
rmal/S
ocia
l/Info
rmal le
arn
ing
co
ntin
uu
ms
COPYRIGHT 2010 Q2LEARNING
NAPA Used Q2Learning’s eCampus
Underwriter Trainee Community Center
Discussion Rooms
(read all new)
Commons
Coffee Shop
Trainee Workroom
Community Blog
Training 2007 wiki
Mentoring Rooms Bob Helton
Dianne Miller
Private Rooms
Faculty Lounge
Admin Dashboard
Web Meetings
Underwriter Trainee Community Center
Discussion Rooms
(read all new)
Commons
Coffee Shop
Trainee Workroom
Community Blog
Training 2007 wiki
Mentoring Rooms
Bob Helton
Dianne Miller
Private Rooms
Faculty Lounge
Admin Dashboard
Web Meetings
COPYRIGHT 2010 Q2LEARNING
Informal Learning
Instructional Design Support
ResourcesCorporate style guide (pdf)Discovery report template (doc)
LearningBusiness writing 101 (WBT)Word 2007 for reports (WBT)
HelpLifelines (forum) Steve Job (copy editor) Robert Helton (senior ISD)
Tips & Tricks Re-using text snippets How to frame bad news
Process About the “Report” task Resources
- Discovery Kickoff Interviews Report Briefing + Design+ Development+ Deployment+ Delivery+ Evaluation
AlertThere is a new template for these reports. Be sure to use it.
Deliverable: Discovery ReportDelivered to:Executive SponsorAuthored by:Lead instructional designerReviewed by: [no one]Billable time: 2 days average (see project plan)
The purpose of the discovery report is to
•Reflects workflow
•Find information in three clicks
Taxonomy
•Plain English language
•Templates create familiarity
Description
•Documents, learning assets
•Experts, forums, best practices
Resources
•Expiration rules & pings
•Review & approval workflow
Management
COPYRIGHT 2010 Q2LEARNING
Just in Time Learning
Conclusion
Learn
ing
Ind
ustry
is h
ead
ing
tow
ard
s Fo
rmal/S
ocia
l/Info
rm
al le
arn
ing
co
ntin
uu
ms
Ou
r role
s are
ch
an
gin
g fro
m IS
D
to Le
arn
ing
A
rchite
ct
Th
e to
ols e
xist
Th
e fu
ture
is here
Questio
ns? C
onta
ct In
form
atio
n
Ste
ve C
ase
scase
@ale
ragro
up.co
m6
03
-65
9-2
03
4 (U
S)
skype sca
se2
0www.linkedin.com/pub/steve-case/3/41b/7a0
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