Qlue Smart City Participation System JAKARTA, INDONESIA OVERVIEW Implemented in 2014 Project Duration: 3 years pilot, extended additional 3 years Funding Source: Jakarta City Government Budget: $300,000 (platform development and licensing) The pilot program operated from 2014-2017 and was granted a three-year extension based upon its success and will run until 2020. This project aimed to address three main issues: public service transformation (through improved complaint-handling mechanism and administration), data collection and management, as well as increasing citizen participation in Jakarta. This project has been helping citizens to engage more in public e-participation and city officials to better address the city’s urban problems and monitor government performance. 'QlueMyCity' is a map-based integrated reporting and monitoring platform utilizing citizen participation to identify city problems and provide service feedback on those problems. The mobile app was developed by the locally-based tech company Qlue. FEATURES Data is managed through a GIS-based dashboard that can be overlaid with other city data to generate multiple combinations of insights to help address specific city problems. World Smart Sustainable Cities Organization 7F Seoul Global Center, 38 Jongro Jongno-gu, Seoul 03188, Republic of Korea www.we-gov.org [email protected]Tel: +82 (0)2 720 2934~7
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Qlue Smart City Participation SystemJAKARTA, INDONESIA
OVERVIEW
Implemented in 2014
Project Duration: 3 years pilot, extended additional 3 years
Funding Source: Jakarta City Government Budget: $300,000 (platform development and licensing)
The pilot program operated from 2014-2017 and was granted a three-year extension based upon its success and will run until 2020.
This project aimed to address three main issues: public service transformation (through improved complaint-handling mechanism
and administration), data collection and management, as well as increasing citizen participation in Jakarta. This project has been
helping citizens to engage more in public e-participation and city officials to better address the city’s urban problems and monitor
government performance.
'QlueMyCity' is a map-based integrated reporting and monitoring platform utilizing citizen participation to identify city problems
and provide service feedback on those problems. The mobile app was developed by the locally-based tech company Qlue.
FEATURES
Data is managed through a GIS-based dashboard that can be overlaid with other city data to generate multiple
combinations of insights to help address specific city problems.
Through this platform, citizens can report such things as clogged drains, waste disposal issues, broken street lights,
damaged roads, and floods, amongst others, and request a public service response to such.
Citizen service requests and feedback from the mobile smartphone platform automatically enter the city’s database and
are delegated to the relevant city service unit, as well as to relevant individual city officials. Once a problem is resolved,
the app displays a picture of how the problem has been resolved by city services, while allowing users, both the citizens
who reported the problem and others who have seen the issue, to rate their satisfaction.
Qlue trains Jakarta staff and transfers technological capabilities to them, but as some of the technology requires very
specialized expertise, Jakarta Smart City hired 5 civil officials and 40 other professionals from the private sector.
World Smart Sustainable Cities Organization7F Seoul Global Center, 38 Jongro Jongno-gu, Seoul 03188, Republic of Korea