WE ARE TOTAL FITOUTS-WIDE BAY

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Total Fitouts is a world-class commercial fitout company delivering customised solutions for a wide range of industries. Our philosophy is simple: we combine the highest levels of quality and service with innovative and cost-e�ective building methods, and a unique customer-centred approach. The result is a new benchmark for fitout design and construction across the retail, hospitality, health and professional service sectors.

Total Fitouts was born out of a desire to breathe new life into the commercial fitout industry. We saw an opportunity to set a new standard for professionalism in areas where many of our competitors were falling short: to deliver fast, accurate service; manage multiple projects across a variety of locations at any given time; and to meet tight deadlines without compromising on quality.

To achieve this, we’ve drawn together professionals from around Australia and New Zealand to create one of Australasia’s most innovative building companies. Total Fitouts combines decades of professional experience with a fresh team culture that celebrates creativity, e�ciency and service. We’re also committed to eliminating the stress and complexities that plague many traditional fitout projects.

T H E T OT A L F I T O U T S V I S I O N

“To be market leader in the fitout industry, creating an environment of success for our business and our clients’ businesses worldwide. Inspired by our professional teams and our delighted clients, we strive to build an atmosphere and culture where everyone profits.”

FITOUTS MADE SIMPLE

W E ’ R E C O N S I S T E N T Because we’re a national building company, we understand the unique challenges that come with establishing new locations. Our corporate structure and processes have been carefully developed to ensure consistency and quality across every job. We are confident in working to established store fitout guidelines, or can help design a custom space according to unique site requirements. Our national

presence also allows us to manage multiple projects across di�erent locations at any given time.

W E ’ R E F L E X I B L E ( A N D F A S T )While we work with some of Australia’s largest companies, we understand that every site is di�erent. Our national operation means we can o�er localised service throughout Australia and New Zealand, and gives us the flexibility to meet tight timeframes and work around our clients’ needs. We take pride in our exceptional timing to action and our ability to roll out projects quickly and accurately, so our clients can

be operating as soon as possible.

W E ’ R E S O LU T I O N S - O R I E N T E DAt Total Fitouts, we don’t buy into the notion that every fitout is stressful. Instead, we work to minimise stress and complexity through tried-and-tested project management systems. We understand that a majority of our clients are not building experts, so we take care of the necessary planning, coordination

and delivery, and come to you with solutions, not problems.

W E ’ R E C O S T - E F F E C T I V EOur national operation gives us great buying power, and reduces the cost of sending shopfitters from one state to another (we already have professional teams in place across several locations in Australia and New Zealand). We also employ innovative and cost-e�ective building methods designed to keep the

bottom line in check.

WHAT SETS US APART

WHAT WE DOAs the Total Fitouts name implies, we are committed to o�ering a total fitout solution for any industry. We believe a truly great fitout is one that is designed and planned well; constructed quickly, correctly and e�ciently; and reflects great value for money.

Our team has the knowledge and experience to design and build quality customised fitouts across the retail, hospitality, health and professional service sectors. We work with clients of all shapes and sizes, from local family businesses to multinational franchise operations. But no matter how big or small the project, we continue to strive for the highest possible standards of quality, e�ciency and service.

H O S P I T A L I T YLike many people, we’re passionate about great food and drink. That’s why we work hard to build restaurants and cafes that allow customers to fully enjoy the experience.

Hospitality fitouts require careful planning to ensure the correct placement of services and appliances. We take the hassle out of the fitout process so you can focus on what you do best – providing great food, drink and service to lots of happy customers.

R E T A I LWe understand that first impressions can be crucial in a retail environment.

That’s why we work with you to create a retail or shop fitout that reflects your

business, customers and culture.

At Total Fitouts, we work one-on-one with our clients to develop a customised solution that’s perfectly tailored to individual business needs. Whether it’s a bespoke brand or a multi-national franchise that comes with a store fitout style guide, or something in between, we’ll build a space that encourages customers to walk through your door.

O F F I C E SAn o�ce fitout needs to make a great first impression, with a focus on functionality and ease of access for your sta�. We know that a fresh, vibrant reception area will help you attract and retain customers, while polished o�ces and meeting rooms give your clients the confidence of working with a sharp, professional team.

In the back end of the o�ce, we make sure there’s plenty of natural light, fresh air and personal space to create a happy and e�cient workplace.

H E A LT H C A R EAt Total Fitouts, we’ve found the key to creating inviting medical, dental and healthcare facilities is to combine the correct layout with carefully chosen colours, textures and lighting.

We’ll help you plan and design a space that welcomes clients and patients and lets them know they’ll be well looked after. A relaxed, functional environment will also help your medical and administrative teams work more e�ciently and professionally.

P R O F E S S I O N A L S U I T E SThe most important step in designing a professional suite fitout is striking the right balance between the personal and the professional. We design and build professional suites that create an instant connection between your business and your clients, no matter what industry or services you work in.

All this can be achieved through a thorough fitout planning and design process, using high quality construction and finishes. The result is a customised fitout that is as polished and professional as you are.

HOW WE DELIVERTotal Fitouts has corporate o�ces in Sydney, Melbourne, Brisbane, and New Zealand which service most major regional centres through an extensive network of local o�ces.

Each Total Fitouts o�ce is home to an experienced team ready to roll out projects of any shape or size. Our core business structure remains consistent: the Construction and Delivery Team looks after estimating, contract administration, project management and site supervision; while a dedicated Client Service Team takes care of administration, finance and the rest. The result is consistent, comprehensive service across every stage of a project.

S U P E R I O R SY S T E M S A N D P R O C E S S E SThe Total Fitouts business model was developed in consultation with two of Australasia’s leading building companies. As a result, we’ve been able to incorporate proven business systems into our day-to-day operations.

Total Fitouts o�ces use the latest technology platforms to streamline workflow and provide accurate documentation across the life of a project. Providing our teams with the tools they need to easily manage the back end means more time spent doing what they do best – delivering top-quality fitouts and service.

C O N T I N U O U S I M P R OV E M E N T P H I LO S O P H YAt Total Fitouts, we believe that a business is only as good as its people. That’s why we’re committed to providing ongoing training and development for our sta�. We see our regular team meetings and annual company conferences as opportunities for our sta� to share ideas, solve problems and build o� one another’s skills and experience. We then draw on this nation-wide network of expertise to ensure every fitout is delivered to the highest possible standard.

T H E T OT A L F I T O U T S C L I E N T P H I LO S O P H YAt Total Fitouts, we measure the success of each project by how well we manage to exceed our clients’ expectations. We believe that great relationships are built on open, honest communication and trust – which is why we maintain the highest levels of transparency and accountability in all we do. We don’t take a job-by-job approach to our work: instead, we endeavour to develop valuable long-term relationships that benefit our clients’ businesses as much as they do ours.

WHO WE AREThe commercial fitout industry has traditionally lacked innovation, creativity and e�ciency – which is why

these three values are at the heart of everything we do.

The Total Fitouts Corporate O�ce has built a vibrant team culture based on strong relationships and a great work ethic. From our directors down to our site supervisors and client service sta�, we work with dedicated, entrepreneurial people who recognise excellence and are willing to go the extra mile to get the job done. Each Total Fitouts o�ce benefits from access to proven business systems and processes, strong group buying

power and a national network of likeminded professionals.

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