1B + Transactions Handled Annually Connected Global Technology Infrastructure 125 + Locations 40 + Languages Continents Presence across 5 Global Business Services Company 5 100k + Staff Trained COPC Coordinators Helped Develop Standard One of First Certified Self-Benchmarking Status 360 + Partnership Partnership Talent Talent Technology Technology Automation Automation Investment Investment Foundational Concentrix enablers and principles Leverage unmatched capabilities Strategy Strategy Insights Insights Innovation Innovation Continuous Improvement Continuous Improvement Customer Experience Customer Experience Service Optimization Service Optimization Revenue Generation Revenue Generation Design and optimize customer engagement across the enterprise We solve problems and improve business outcomes We are Different by Design The business challenges of today require a different kind of partner. At Concentrix, our focus is on your business imperatives and improving your business outcomes. Expect collaboration, innovation and immediate impact. Deep Domain Expertise We leverage specialized expertise to create customized, high-value solutions. Banking and Financial Services Healthcare Insurance Technology Consumer Electronics Media and Communications Retail and eCommerce Travel and Transportation Automotive Energy and Public Sector We Partner for Success Bringing both strategy and execution, we take a holistic approach to customer engagement and deploy capabilities and assets to enable improved revenue generation, customer experience and service optimization. Our solutions make you more competitive. Driving Business Outcomes for the World’s Best Brands What Makes Us Different • We are a global operation by design • We are entrepreneurial and passionate about your success • Our insight and innovation enable our client’s differentiation • Our technology applications and platforms enable us to lead the industry • We deliver value faster in our ability to attack long-term strategy in short-term increments • Our engagement models depend on client business outcomes • We have a flexible investment model for mutual success Revenue growth and profitability Process optimization and efficiency Increased customer loyalty Next generation improvements Differentiation in the marketplace Australia New Zealand Singapore Philippines Malaysia UK Ireland Slovakia Bulgaria Spain Portugal China Japan South Korea Hong Kong UAE Saudi Arabia India Canada USA Colombia Brazil Uruguay Nicaragua Costa Rica Global Consistency, Local Intimacy Our global scale combined with flexibility and local understanding enable us to quickly deliver your strategy... any time, any place, any channel. Global work at home capability
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1B+Transactions Handled Annually
Connected Global Technology Infrastructure
125+Locations
40+Languages
Continents
Presence across
5
GlobalBusinessServicesCompany
5
100k+Staff
Trained COPC Coordinators
Helped Develop Standard One of First Certified Self-Benchmarking Status
Customer ExperienceCustomer Experience Service OptimizationService OptimizationRevenue GenerationRevenue Generation
Design and optimize customer engagement across the enterprise
We solve problems and improve business outcomes
We are Different by DesignThe business challenges of today require a different kind of partner. At Concentrix, our focus is on your business imperatives and improving your business outcomes.
Expect collaboration, innovation and immediate impact.
Deep Domain ExpertiseWe leverage specialized expertise to create customized, high-value solutions.
Banking and Financial Services
Healthcare
Insurance
Technology
Consumer Electronics
Media and Communications
Retail and eCommerce
Travel and Transportation
Automotive
Energy and Public Sector
We Partner for SuccessBringing both strategy and execution, we take a holistic approach to customer engagement and deploy capabilities and assets to enable improved revenue generation, customer experience and service optimization.
Our solutions make you more competitive.
Driving Business Outcomes for the World’s Best Brands
What Makes Us Different• We are a global operation by design
• We are entrepreneurial and passionate about your success
• Our insight and innovation enable our client’s differentiation
• Our technology applications and platforms enable us to lead the industry
• We deliver value faster in our ability to attack long-term strategy in short-term increments
• Our engagement models depend on client business outcomes
• We have a flexible investment model for mutual success
Revenue growth and profitability
Process optimization and efficiency
Increased customer loyalty
Next generation improvements
Differentiation in the marketplace
AustraliaNew Zealand
SingaporePhilippinesMalaysia
UKIrelandSlovakiaBulgariaSpainPortugal
ChinaJapanSouth KoreaHong Kong
UAESaudi ArabiaIndia
CanadaUSA
ColombiaBrazilUruguay
NicaraguaCosta Rica
Global Consistency, Local IntimacyOur global scale combined with flexibility and local understanding enable us to quickly deliver your strategy... any time, any place, any channel.
Global work at home capability
450+Clients
Average Client Tenure
12Years
Stevie Awards - Gold Winner 2016 Sales and Customer Service Innovation Award
Contact Center World - Best in the World for Business Partnership
IAOP - Global Outsourcing Top 100 (6 years)
Golden Peacock - Human Resources Excellence Awards
NASSCOM - Top 50 Excellence in Analytics
IndustryAwards in 2016
Recognized as a leader in 95% of publications and industry reports
VOTED
BESTPLACETO WORK
Longest Client Relationship
TOP 100Global Outsourcers
8 Years
55
Years
Over
35
Connect with Concentrix: Gain Value with VelocityCorporate Headquarters44201 Nobel Drive Fremont, CA 94538
Everest Group - Peak Matrix - Contact Center Outsourcing Leader
Frost & Sullivan - Key Outsourcing Player - Customer Service Leadership Award in Automotive
Best Service Experience - Largest Chinese Communications Company
Best Customer Effort Score - Global Technology Company
Outstanding Customer Service - Largest India Insurance Company
Multiple Customer Obsession Awards - Global eRetailer
Best Performing Business Partner - Top Healthcare Provider
Analyst Awards Industry Awards Client Recognition
Concentrix Operating PhilosophyAs a seamless extension of our client’s brand, three principles guide the way each of us operates on a day-to-day basis.
Visibility throughout the organization allows us to quickly see and address problems and opportunities
Velocity lets us quickly adapt to, even anticipate, changes in the marketplace and your business
Value to our staff, clients and shareholders is considered and upheld in all we do
VISIBILITY VELOCITY VALUE
Key CapabilitiesCustomer Experience:• Voice and Digital Interactions• Global Brand Execution• Continuous Improvement
Revenue Generation:• Marketing Solutions• Lead Generation• B2B and B2C - Sales• Cross-Sell/Upsell • Software and Service Renewals
Service Optimization:• Back Office• Process Optimization• Automation• Advanced Analytics• Customer Care• Product and Technical Support• Channel Sales Optimization• Finance and Accounting• IT Services1
Center Capabilities100+
Staff125+
Centers Capabilities100k+
Staff
Our solutions are supported by ideas, methodologies, platforms and technologies that have evolved over the past 40 years.
19901973 2013 2017
50+
Centers Capabilities35k+
StaffCapabilities1k+
Staff5
Centers
A Unique HeritageWe started our vision in 2004 with a smaller business through strategic acquisition and strong organic growth; our heritage dates back to 1973. Our deep strength and expertise has continued to evolve through the years. Today we offer domain expertise attuned to changing market dynamics, engagement capabilities in line with growing customer expectations and high-value business solutions for the digital age.
• Strong, organic growth
• Entrepreneurial approach to strategic acquisitions
• Domain expertise attuned to changing market dynamics
• Engagement capabilities inline with growing customer expectations