WCC 2014: Globalization and cloud services for the enterprise

The cloud: what’s it all about?

About me

Joel CardellaDirector of Information Security

◦Multi-national manufacturing company20+ years in ITKnower Of Things ™

[email protected]: @JoelConverses

Globalization

Globalization is the development of an increasingly integrated global economy marked especially by free trade, free flow of capital, and the tapping of cheaper foreign labor markets

Economies of scale

$5,000 500

$10,000 2500

Per unit price $10

Per unit price $4

Assuming up-front costs are the same, the more we buy the cheaper it becomes

Thus the potential for profit rises

Cloud services and technology

Question

What is the cloud?What is cloud computing?Why is it important?

Cloud

Online Scheduling

Data Storage

and Backup

Human Resources Software

Online Payment Programs

Accounting Software

Document Uploads and Management

Marketing and Sales Programs

Popular cloud applications

Cloud Jobs

5 Benefits of moving to the cloud

Low capital costs

Lower people costs

__________

Redeployment of resources

Fully utilized hardware

___________

Economies of scale

Lower power costs

Resilience without

redundancy

CASE STUDY

Global enterprise decision to move to a global services stance

Consolidation of email is the primary driver

Secondary aspects include “anywhere access”

Decision to go with Google Apps ◦Email plus Drive, Sites, social media (G+)

Estimated 8.5M – 10M email servers worldwide

New technology drives ionnovation

Significant shift for a major global enterprise

Normally, business drives technology; but in this case a technology change will drive business change◦Promote collaboration◦Increase in efficiency

What was the justification?

Business justification in the form of◦Greatly reduced licensing costs

$2M - $3M/year◦Consolidation/reduction of hardware

Shift the infrastructure to the cloud (IaaS)◦New functionality for the same money

Collaboration Apps◦Global consolidated platform

Every OpCo now operates the service the same way

How was it implemented?

A project plan was created to move each OpCo to the new services

The plan included the pre-communications, the training, the implementation and post-implementation phases

Total plan was a 2-3 year migrationNorth America was the most aggressive,

moving nearly 8500 users to the new systems in 2 “big bangs” over 2 weekends

Problems & challenges

One size does not fit allIT users are used to a level of customization

that is not available; global controls which options are available to all

Tools which integrated with the old email system were incompatible with the new one

Some OpCos are very resistant to the change

During the migration, different OpCos using different email systems

More technology changes

Voice Over IP

We also made the move away from a traditional phone system to a network based phone system called Voice Over Internet Protocol (VoIP)

Traditional PSTN

Calls are limited by the number of lines available

Internet/Network based

Calls limited to the amount of bandwidth the network can route

Many things to consider

Basic Features

Call center/Advanced

All different ways to connect

PSTN

SIP

Enterprise PBX more complicated

Head Office, Branch Office, Remote Office all appear to be using the same extensions

4 or 5 digit dialing to any extension within the PBX, regardless of location

Call centers are worse yet!

VoIP reduces the overhead…and leverages the LAN or WAN networks as well as the Internet

Challenges

The enterprise has 420 sites between US and Canada

Several call centers in various countries & locations

Some very remote sites do not have good or stable internet connections

Requires a lot of upgrades/changes to infrastucture

Project has experienced weather delays, vendor delays, technology glitches