Way

Global Business Services –

Finance & Planning - within IBM

Our Sales Force daily gives our customers one promise:

“The promise of integration and innovation”

In Global Business Services line of business this means one of the 2 Services fields:

– Core consulting• Business Analytics and Optimization

• Customer Relationship Management

• Financial Management

• Human Capital Management

• Strategy and Change

• Supply Chain Management

– Application Services - handles long term end-to-end management of clients' application portfolios (design -> build through -> management/evolution)

• Application Management Services

• Application Innovation Services

In other words:

“Addressing of clients' core business processes”

Once the contract is signed, it starts its 2 lives:

At the customer’s

In IBM internal systems and organizational structures ( operations )

March 2005

Mission - driving IBMs business results:

- reduced complexity and increased efficiency

(end to end financial planning processes)

- becoming a highly valued partner helping the business to achieve financial

results.

March 2010

77 people

Roles in the processREPORTING information about the financial position of the company

(the base for the Management in making economic

decisions)

FORECASTINGDays Sales Outstanding – reports analysis and

accurate forecast to support accurate and timely

invoicing in accordance with the c. terms and

conditions, further keeping control of payment/cash flow

= taking actions to solve overdue or disputed invoices

SUPPORT & FACILITATION Of Contract Management

Overview on financial health of individual contracts - by

delivering the financials such as Revenue/Cost

Forecasts and Gross Profit Analysis

ADVISORYfinancial advisory to the business on accurate Signings

and Backlog reporting according to external WW

requirements like GAAP (Generally Accepted

Accounting Principles)

*LINKAGEOf business and Accounting

This year the General Business Finance & Planning will be reaching its 50:50

target mode for Finance & Planning in Country vs. Finance & Planning in

Center employee number.

Why such a split?

The 50:50 ratio ensures the Finance and Planning operations stayingclose to local business and leverage on centralization on the otherhand.

- concentrated talent and skills (brings innovation)

- fast reaction to changes on the market (flexibility)

- environment for standardization (brings efficiency)

The existence of Centers of Excellence like Global Business Services Finance and

Planning shows how IBM is day by day managing its own business better. Simply by

keeping the same promise it gives to its coustomers

“The promise of integration and innovation”