Julia Atkins’ Dental Visits Water Garden Dental Dr. Eric Prouty Costa Mesa - Focused on office/management side of facility -Interviewed office manager Beverly Hills Dentistry Dr. Michele Frawley Beverly Hills -Family owned and operated dental office -CERAC Machine in office -Observed filling Fundora Dental Dr. Denise Fundora West Hollywood - “Dentist to the stars” -Observed impression being made for a crown -Dental tattoos UCLA School of Dentistry Westwood -Toured several wings of the facility: Prosthodontics, Endodontics, Orthodontics, Pediatric Dentistry, Periodontics, and Radiology
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Water Garden Dental Dr. Eric Prouty Costa Mesa -Focused on office/management side of facility -Interviewed office manager Beverly Hills Dentistry Dr. Michele.
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Julia Atkins’ Dental Visits
Water Garden DentalDr. Eric ProutyCosta Mesa
- Focused on office/management side of facility
-Interviewed office manager
Beverly Hills DentistryDr. Michele FrawleyBeverly Hills-Family owned and operated dental office-CERAC Machine in office-Observed filling
Fundora DentalDr. Denise FundoraWest Hollywood
- “Dentist to the stars”-Observed impression being made for a crown-Dental tattoos
UCLA School of DentistryWestwood
-Toured several wings of the facility:
Prosthodontics, Endodontics, Orthodontics, Pediatric Dentistry, Periodontics, and Radiology
Water Garden DentalDr. Eric ProutyCosta Mesa
-High-tech-Devoted to patient care
Westview EndodonticsDr. John LiesDr. Patrick GarrettGarden Grove
-Microscopic Endodontics-Patient-oriented
Newport Beach Cosmetic DentistryDr. John EriksmoenNewport Beach
-Prosthodontist-State of the art facility-Dedicated staff
Dr. Eric Meyer Fullerton -traditional dentistry-keeps up with technology-long term clients
The Gary CenterLa Habra -Affordable dentistry-community based
The Kids Dentist Huntington Beach-fun comfortable dentistry for kids
UCLA School of DentistryWestwood -latest and greatest up to date technology
Joy Myers’s Dental VisitsUCLA School of Dentistry Westwood-Dental teaching institution as well as patient care
Dr. Eric ProutyCosta Mesa
Jennifer Rafferty, RDH, MS Laguna Niguel-Hygienist Dr. Mary Fieldler
Dr. Lester Lim-
Westminster Dr. Charles Wilson-General Dentist San Juan Capistrano-Caring Patient -Centered Practice
Adjunct faculty at Cypress College RDH program and Orange Coast College RDA program
Ryan McKernan’s Dental VisitsWater Garden DentalDr. Eric ProutyCosta Mesa
- Balanced cost and expenditures
- Worked with patient’s plans (payment options)
Marina DentalFountain Valley
-Decisions based on coverage
- Observed root cannel
- Accommodates patient plans
UCLA School of DentistryWestwood
- Determines patients status
- Collaborating departments
- Professional growth
ActivityStudents were divided into three groupsGroup 1 DentistStudents were given initial setup costs.Group 2 Office ManagerStudents had to decided how they would
spend (supplies, technology, workforce).Group 3 PatientStudents get discounts on how many
members they referred for service.
Group 1 DentistGiven a loan from the teacher (bank)Types of loans$500,000 over 5 years @ 11%$600,000 over 6 years @ 10%Rent• Location 1 $50,000 a year (after 15 years,
option to buy).• Location 2 $60,000 a year (after 10 years
option to buy).Interviews Office Managers* (manger presents
costs)Interviews patients** (their plan of coverage is
withheld)
Group 2 Office ManagerResponsibilitiesHiring workers within budget: Specialist (-$60,000 a year) Assistant (-$20,000 a
Decides how to accommodate patients plan with office (plan A, Plan B, or payment plan).
Gives Patient a discounted rate for referrals. Most collect fees prior to patient leaving.
Group 3 PatientPatient given $3,000Decides Health planPlan A covers $2,000 a year, most dentist accept.Plan B covers $1,000 a year, the rest out-of-
pocket.Patient calculates the costPayment Plan (-$100 a year) spreads payments out
@ 2%Decides to refer for a one time discount(10%) or
$50 per.Patient rates every dentist and office manager.
ActivityStudents were divided into 4 groupsGroup 1: Dental Assistant /Registered Dental Assistant
Identified qualities, characteristics, soft skills identified for employment in a dental office
Group 2: Administrative AssistantIdentified technical skills and personal qualities required for employment in a dental office
Group 3: Dentist Identified the attributes the dentist/employer is looking for
to hire a DA/RDA/Administrative AssistantGroup 4: Dental HygienistIdentified the training and attributes the dental hygienist
must have to be hired in the dental office
Group 1: DA/RDA Given the information from interview
questionnaires acquired from various dental facilities:
1. Identify qualities, skills (both technical and soft skills) necessary for employment in the dental field as a Dental Assistant for chairside/ clinical practice.
2. How does the dental assistant career differ from the dental hygiene position in the dental office?
Group 2: Administrative AssistantGiven the information from interview
questionnaires acquired from various dental facilities:
1. Identify the additional training necessary to function in this capacity
2. Identify the soft skills required in this position
3. Describe how this position is different from the clinical/chairside position
Group 3: DentistGiven the information from interview
questionnaires acquired from various dental facilities:
1. Identify the characteristics and qualities the dentist is looking for to hire a dental assistant, administrative assistant or dental hygienist.
2. How are these positions different from the dentist’s point of view?
Group 4: Dental HygienistGiven the information from interview
questionnaires acquired from various dental facilities:
1. Identify qualities, skills and training which are required to be employed as a dental hygienist
2. How does the position of the dental hygienist differ from the other office positions ?