Warm-up Question List ten things you communicated today and the communication methods you used.
Jan 14, 2016
Warm-up Question
List ten things you communicated today
and the communication methods you used.
Practice, Practice, Practice
CommunicationGestures, facial expressions, behaviors,
signals and talking.Process though which you send messages to
and receive messages from others.Critical – lets other people know what you’re
feeling, needing or wanting.
Three basic skills for effective communication
Speaking SkillsListening SkillsNonverbal Communication
Speaking SkillsClearly say what you meanDo not assume people can read your
mind or know what your feeling or needing.
Tone, pitch or loudness of voice
“I” MessagesA statement in which a person tells how he or
she feels using the pronoun “I.”Important step when the message to be
delivered has strong emotional content.
Antagonistic Message Constructive “I” MessageYou Idiot! What have you done with my base ball glove?
I dislike when you borrow my things and don’t return them.
Why do we always have to do what you want to do?
I’ll agree to go swimming today if I get to pick the activity next time we are together.
You’re always late! I don’t know why I even bother being your friend.
I worry about you when I expect to meet you at 6:00 and you don’t show up.
Listening SkillsImportant, but most overlooked.Hear 80% of the day, but not listening.Correctly understands, properly evaluates,
and retains about 30% of a 10-minute presentation.
Within 48 hours, memory of what was said drops to an even lower percentage.
Skilled listeners use active listening skills.
Listening TechniquesReflective Listening: rephrase or summarize
what other person said for understanding.Clarifying: ask questions to make sure of
understanding.Encouraging: giving signals you are really
interested (ie. “Uh-huh” or “I see”).Empathizing: feeling the other person’s
feelings.
Nonverbal CommunicationSend messages through body language.Subtle and takes place on a subconscious
level.Be aware of your body language, this helps
with sending the correct message and your message is understood.
Barriers to Effective CommunicationUnrealistic Expectations: be prepared for
the reality that he will not receive the message in the spirit you intended. The person could become defensive or attacked.
Need to project a tough or superior image: in search of own identity (as a teen), some develop a rough exterior or an attitude of superiority, which can make them hard to reach.
Prejudice: can keep one person from hearing what another is really saying and from freely communicating his own ideas.
Constructive CriticismNo one is perfect!!!Everyone feels disappointment once in awhile.Giving feedback to the person can be helpful to
him as well as to your relationship.Non-hostile comments that point out problems
and have the potential to helping a person change.
Avoid attacking the other person.Avoid not placing blame or name-calling.Start with an “I” message.
Acknowledgment & ComplimentGo a long way toward improving the health of
a relationship and another person’s opinion of you.
To show appreciation.Acknowledge a skill.Self-efficacy: kind words offered at the
expense or your own pride or personal feelings.
Closure Questions1.Name and describe two
basic communication skills.2.In what way does sending
“I” messages avoid blaming and name-calling?
3.Describe active listening.