WAP! WAP! Know Your Network Performance! Anywhere! Any time! · PDF fileKnow Your Network Performance! Anywhere! Any time! Marc-André Bumann ... Construction and Extension of the

WAP! WAP! Know Your Network Performance! Anywhere! Any time!

Marc-André BumannManager Business Intelligence

Logical Solutions AG

© 2001, Logical Solutions AG

Agenda

OverviewNetwork and Network Performance ManagementTelco Service Management FrameworkThe Delivery PlatformWhere WAP comes into the gameConclusionsWho is Logical Solutions AG?Q & A


Network Performance Management


Who pays for the Infrastructure Costs?

These days the cost of communication networks are mainly equally distributed over all the usersEverybody pays the same amount regardless the actual throughput• E.g. Fixed Price for each Workstation/Application

The cost transparency is missing• No differentiation between the different applications• IT infrastructure cost are not verified


Chargeback of Infrastructure Costs

It is imperative to have a chargeback system in place

Everybody pays for the Traffic he generates

Usage dependent cost distribution leverages the efficiency


Consequences...

Planning is a MUST

an ideal network connection has a load which allows the optimal performance (min. Collisions, max. Throughput)Unintended suprises can be minimized or even prevented through long-term planningPlanning means also to be preparedUnexpected cost can be prevented


Network and Network Performance Management


Content Management

Data Warehouse

Performance Data Subsystem

TOP Systems(collection Perfomance Data From Networks)

Network

External Data(Net Configuration, Customer Data,

Trouble Ticket...)

Chargeback Module

Layer 1Network

Monitoring

Layer 2Data

Collectors,Configurations,Contract Data

Layer 3Data

Warehouse

Layer 4Content

Management

EXPLORATION (Web based)Service Delivery Platform

Layer 5Exploitation

The Telco Service Management Framework


Construction and Extension of the Architecture


The Architecture

SAS/Warehouse Administrator®

SAS/IT ChargeManager®SAS/IT Service Vision®

TOP Systems(collecting Performance Data from Networks)

Network(ATM, Frame Relay, Phone Sytems etc.)

DWH

OperationalSystems

OAVSO TO tepse®Sevce eey atfo

ContentManagementBROADVISION 1-TO-1 Publishing®

Network Management Systems

sas®and its accompanying registered trademark

BROADVISION®


Characteristics

Completely based on XMLContent ManagementPersonalisationModular Concept


CUSTOMER

CUSTOMER INTERFACE MANAGEMENT

PHYSICAL NETWORK

CUSTOMER CARE

SERVICE/PRODUCT DEVELOPMENT & MAINTENANCE

NETWORK & SYSTEMS MANAGEMENT

Sales OrderMgmt.

InvoiceCollection

Perf.Reporting

ProblemMgmt.

Svc Plan& Dev

SvcConfig

ProblemResolution

Svc QualityMgmt.

Rate &Discount

NetPlan

Net-Sys.Admin.

InstallMaint Monitor Net Data

Collect

StrategicFocus

TMF Telecom Business Process Model

Source: Tele Management Forum


Content Management

• Dynamic Creation and Management of Information• Access Control• Workflow • Versioning• Reusability


Sample Web-Interface for TSM


Access to the Content

Rule based

Page Script

Request

matchContent(„my_ruleset“,...)

Database

BroadVision™

Dynamic Command Center

Content Rulesetsmatching

Data


Possibilities of XML and XSL

Display

Different Customers -> Different requirements

Different Internet Services -> Different Formats

XML + XSLHTML

WML

Possibilities client-side

Internet Explorer 5

Java Script

server-side

ASP

Java

• Generally valid

• Browser independent

• Mobile, PDA


Where WAP comes into the game

Problem:• Display is very small• Navigation is time consuming

What would be of interest?• Small pieces of Information• Simple Graphics• Small Tables


WAP - Questions to be answered

What Contents are suited to be shown on small Displays?What Information would users of Mobile Devices need or use respectively?How would this Information have to be structured?


Conclusion (1)

The architecture facilitates...• Management of History• Trend calculations• Alarms• Chargeback• Personalization

What do we get form this?• Possibility of Planning• Process optimization• Time Savings• Cost Savings• Proactive Network Operation• Gain of the Action Potential


Conclusion (2)

Principle:

XML Format

Generation of Report Data

Content Management

Personalization


Conclusion (3)

WAP:Drawbacks:• Is not suitable for complex data• Navigation is time consuming

Benefits:• Small chunks of information• Quick Overview of Key Figures• Already built-in on Mobiles

Alternatives:PDA with Browser


Logical Global Organisation

UK

FRDE

CH

USA

SA AUSNZ

ARG


e-Outsourcing

• CRM• Knowledge Management• e-Commerce portals• Business Intelligence/BPI• Supply chain / e-Procurement

• Intelligent contact management • Infrastructure for dot.com’s

& telco’s, ISPs • Business Orientated

Network Management• Security• Infrastructure upgrades

e-Infrastructure solutions e-Business solutions

• 24 x 7 Management• Hosting ASP• Management of Legacy Systems

Logical - core business areas


Logical - our mission

Transform customers’ business into e-business

Thank you for your attention!

Come and see us at booth KC2e!

Marc-André Bumann, Manager Business Intelligence,Logical Solutions AG, Leutschenbachstrasse 95, CH-8050 Zurich, Switzerland

[email protected]

WAP! WAP! Know Your Network Performance! Anywhere! Any time! · PDF fileKnow Your Network Performance! Anywhere! Any time! Marc-André Bumann ... Construction and Extension of the

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