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• It has an ecommerce site, mobileapp, brick-n-mortar stores
• It arms its in-store associates withiPads to give shoppers on-the-spotinformation on product availability• Similarly online customers can use/seek and send service whereretailer searches its stores for theproduct and ships it to the shopper.
• It provides convenient (and free)options when it comes to returningitems
• seamless user e!perience acrossall channels
• "ustomers have the option ofchecking and reloading theirStarbucks card balance through theirphone, the Starbucks website, or whenthey#re at the store• ny balance or pro$le changes arealso updated in real-time, across all
channels.• Payments can be made throughphysical reward cards or phones withreal time balance updates
• "ustomers can place an order onlinefor pick-up at nearest store locations.• &hey can also use the mobile app toorder.• 'ser can create an account and cantrack pas orders, save their favoritesfor faster ordering in future
• ccount information can be accessedboth online and using the app.
• rand that is trying to providedynamic e!perience to the customers
• part from physical locations, it hasmobile and desktop apps for theconvenience of the customers• It allows almost everything throughall the channels from che*uedepositing to appointment scheduling. "omple! banking needs are yet to be
ful$lled but many of these like payingbills etc. are implemented
• +ood attention to details• %obile responsive website giving incredible user e!perience• &rip planning website also works well on mobile• %y isney e!perience tool plans your entire trip from booking diningplaces to securing fast pass• In the park, you can use your mobile app to locate the attractions youwant to see, as well as view the estimated wait time for each of them
-agi. &and $rogram tool that acts as a hotel room key, photo storagedevice for any pictures taken of you with isney characters, and a foodordering tool.