Walking the Path from Domain to Ops Bridge Management using HP BSM

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Discover 2013 Barcelona | December 10-12, 2013

Walking the path from domain to OpsBridge management using HP BSM Koby Aharon, DoItWise

Dikla Saad, 888

HP Event Console(OMi) in 3rd party ecosystem 888 Customer story

Presenters: koby Aharon Delivery Manager Do IT Wise Dikla Saad NOC Manager 888 Inc

Who are we:

HP PSO preferred partner

HP Software R&D partner for design and implementation

Strong core presence in USA/Canada/EMEA/Israel

Established at 2010 by Ex-HP Software R&D and PSO veterans

Master Service Agreements with HP in all regions.

Who is

NOC Event Console Project

Project Background

• CA Unicenter 11.2

– Old technology

– Integration with a single monitoring tool

– Overhead in maintenance and lack of knowledge

• POC for market leading console solutions

– Easy to use Web interface

– Integration abilities to different technology and tools

– Complementary Software abilities

Project objectives

• Replace the existing vendor console with HP OMi event console

• Consolidate events into a single console from a multitude of monitoring tools

• Provide 888 NOC visibility to the health of 888 Line of Business and there supporting infrastructure

• Operational bridge Actualization

• Streamline events to a common standard

Project challenges

• Which HP integration components to incorporate

• License constrains

• What is the best way to get or receive data from the monitoring system to the integration point

• Do we need only events or topology or both

• How to streamline the data

• Enhance the console

Project Goals

• Having a single source of truth consolidating all alerts coming from different platforms

• Transparency to service status by role and permissions

• Ability to implement a correlation engine

– Reduce Mean Time To Detect

– Reduce Mean Time To Repair

Project Approach

Keep It Simple & stupid

Do IT Wise

Design and Architecture

Architecture

Data Sources

Event Console

End user Experience Monitoring

Infrastructure Monitoring

Application and

business level KPIs

HP BPM Gomez

Agentless SCOM

Storage devices Spectrum Precise I3

Schneider sensors Xpolog

Agentless

HP Tool Set

HP Business service Manager(BSM)

OMi – Event Console

Service Health

Real Time Service Model(RTSM)

Sitescope

Web Service

SNMP Trap

BSM Connector / Integration Adapter

Web Service

SNMP Trap

Log File

Data Integration Consideration

• Web Service – Highly utilized by 888 monitoring team

– Provide full control to the developer on the event structure

• SNMP

– common denominator

– Easy to work structure

– Lightweight

• SCOM Content pack

– Out of the box integration to MS SCOM

– Minimal configuration

Event Flow

Event Triggered

Map Attributes

Create Match Rules

Create Suppress

Rules

HI Mapping

Topology host CI

Logical CI Enhance

Event

NOC Console

888 BSM and Event Console How does it look In the NOC

Console

myBSM

Service Health

NOC Console enhancement

Events enrichment

Age

History

What's Next?

• Correlation

• Collect metrics from the data sources

• Forward the events from the console to the log management platform to enhance the reporting capabilities

• Continue on-boarding 3rd party systems

• Detailed topology

Questions

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

For more on BSM hp.com/go/bsm