Walk In Tub Buyers Questionnaire Tracking Sheet List the Make, Models, and Features of EVERY walk in bathtub you are considering purchasing before calling for your quotes! The questions below are used for you to provide to the walk in bathtub vendor and keep track of quotes, information about the walk in tubs and general company information. Duplicate this information for every product under consideration. How did you find the product? Internet____ Satisfied Customer______ Advertising________ Professional Referral_____ Retail Dealer______ Manufacturer___________________________ Model____________________________________ Dealer:___________________________________ Dealer Location: ______________________________________ Web Address: _________________________________________ Phone__________________________ Fax:_____________________________ E-mail:_________________________________________________ Installation Provided? _______________________ By Whom? ____________________ Was pricing offered over the phone? _____________________ What were you told about and what was included in the price?________________________________________________________ Did they earn your trust and confidence, or did you feel manipulated after speaking with them?___________________ Notes:_________________________________________________________________________ ______________________________________________________________________________ __________________________________
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Walk In Tub Buyers Questionnaire Tracking Sheet
List the Make, Models, and Features of EVERY walk in bathtub you are considering purchasing before calling for your quotes! The questions below are used for you to provide to the walk in bathtub vendor and keep track of quotes, information about the walk in tubs and general company information. Duplicate this information for every product under consideration. How did you find the product? Internet____ Satisfied Customer______ Advertising________ Professional Referral_____ Retail Dealer______ Manufacturer___________________________ Model____________________________________ Dealer:___________________________________ Dealer Location: ______________________________________ Web Address: _________________________________________ Phone__________________________ Fax:_____________________________ E-mail:_________________________________________________ Installation Provided? _______________________ By Whom? ____________________ Was pricing offered over the phone? _____________________ What were you told about and what was included in the price?________________________________________________________ Did they earn your trust and confidence, or did you feel manipulated after speaking with them?___________________ Notes:_________________________________________________________________________________________________________________________________________________________________________________________
Why are you interested in purchasing a walk- in bathing appliance? Try to be specific if possible and think about your personal issues (or those of the bather for whom you are helping.) both entering and exiting the current bathing environment. Include specifics regarding any health or mobility challenges you may be experiencing.
Is it important for you to be able to live independently for as long as possible in your current home? Circle One: Yes No Not Important Do you want to avoid going into a nursing home or assisted living facility? ________________________ Do you require help to exit or enter the bathing environment?______________________________________ Is bathing/Soaking/Showering regularly stressful or risky for you? _______________________ How long has it been since you have enjoyed a sit down bath or full body soak? ________________ Would a major injury, hospital stay or nursing home admission impact your financial stability?_________________________________________ What medical/mobility needs do you have? ____________________________________________________________________________________________________________________________________________________________ Do you currently use any assistance in your mobility?_______________________________________ If so, is it medical equipment or human assistance?__________________________________
What medical/health challenges are you currently experiencing?____________________ Are they expected to worsen over time?__________________________________________ Are you currently taking any medications?______________________________ How many separate prescriptions do you take daily?__________________________________________ Has anyone told you Medical Hydrotherapy tm would be beneficial to you?_______________________________________________
Size of Tub Questions Don’t take size of the bathing for granted. This is not a “one- size-fits-all” purchase. Making sure the appliance you are investing thousands of dollars to purchase will function comfortably for all bathers. It is important to your quality of life in using it. Do you know the overall bathing well dimensions?_______________________________________ (Note: not outside tub dimensions, but the inside of the bathing well) Dimensions: Height_____in. x Width______in. x Length______in. Is this size sufficient for your body shape and size?__________________________________________ How many gallons of water does the tub hold? _____ Will the water heater provide sufficient hot water to fill the tub?______________________________________________ What is the DEPTH of tub at overflow?_______in. Will the depth of the tub permit mid-chest soaking for all bathers?________________________ Is the seat height ADA compliant and appropriate for your needs?______________________________________________ Do you know the height of the seat? ________in. What is it?__________Is this the appropriate height for
you?_________________________________ What is the threshold height?_______________in. Can you easily clear the threshold height to enter the tub?___________________________________ What are the outside dimensions of the tub (NOTE: These are the dimensions that most manufacturers use to sell their tubs.) Dimensions: Height______in. xWidth_______in.xLength______in. Are there any issues getting the tub into the desired bathing environment?______________________________________ How wide is your bathroom door? _____________in. Are there any turns or hallways to pass through?
Door Operation Questions Door Operation and swing doors are vital to a good buying choice. There are many options, and most manufacturers have NOT thought through how their approach to closing and opening the door affects you. Most of the product features depicted below are NOT ADA compliant. Does the tub have an inward or outward swinging door?_________________________________________________ Which is better for your situation? Can you open and close the door easily (Are there obstacles that could interfere with the operation?)____________________________________ Does the door wing interfere with your entry and exit?_________________________________________________ How does the door closing mechanism work?___________________________________________ Is it ADA compliant?____________________________
Does it create a risk that you may not be able to operate it? Is the door seal guaranteed for life not to leak?__________________________________________ By Whom? Manufacturer______Dealer_______Installer_______
Safety Devices and Grab Bars Questions Stabilization location is a very important aspect of making your bathing area safe. You cannot rely on a walk-in bathtub manufacturers, dealers, and certainly not salespeople, to provide appropriate devices. If a manufacturer even thinks about stabilization, they tend to treat grab bars as features that are the same for everyone. Nothing could be further from the truth. Does the tub have grab bars built in?__________ Are they inside the bathing area?_____________ Are they located in the correct position for your personal use?___________________________________ Are the grab bars and devices ADA compliant?_____________________________________ Will the bars p provide appropriate stabilization for every bather throughout the entry and exit process?__________________________________________
Filling and Draining Issue Questions Walk-In and Slide-In bathing appliances create a totally different bathing experience from traditional tubs and showers. You will enter, sit, close the door and wait for the tub to fill. After the bath or hydrotherapy, the bather waits for it to drain before opening the door to exit. How fast the tub fills up and drains is a major quality of life issue for you, and something MOST manufacturers don’t even think about. What kind of filler valve does the tub have?____ Is the filler valve independent of the tub, or fabricated into the design of the tub shell______ What size is filler valve? ¾ inch___1/2 inch_____ Does the tub come with a hand held shower?____ How is the shower valve operated? With a diverter or separately plumbed?
If separately plumbed, is the shower thermostatically controlled?_____________________ Is the hand held shower ADA compliant?________ What draining mechanism is used? Single mechanical___________Single Manual________ Single fast flow_____Dual Fast Flow__________ Is it a sanitary drain? _________________________________ Assuming a standard 1-½ drain line, do you know how fast the unit will drain? _____________Minutes Does the manufacturer provide a thermostatic mixing valve? _____ What kind of valve is it? _________________ Temperature protection valve__________Manual Blend Valve__________Pressure Balance Valve______________
Construction Method and Material Questions There is much confusion in the market place as manufacturers taut the benefits of their approach to fabricating walk in tubs. I do not intend to attempt to go over all aspects of the various construction approaches here. There are only a few bits of information you need to know when it comes to construction related issues. Remember, a walk in tub is a “deep bathing well” appliance, and cannot be manufactured as simply or as inexpensively as traditional shallow bathtubs or shower pans. So, how the tub is fabricated is important to long-term satisfaction and performance. What is the material used in construction of the outer skin: Fiberglass?___Acrylic?____Both?_____ Is the outer surface material non-porous?______ Is the manufacturer promoting the use of “leveling legs?_______________________________________ Does the manufacturer guarantee the shell of the tub? How long?___________________Years
What is the internal structure of the tubs? Metal frame?______Integraded wood frame?_____Frameless shell?
Hydrotherapy Questions Without a doubt, one of the most compelling reasons to invest in a walk- in bathtub is the option to add hydrotherapy. Is the tub jetted?______ Does the manufacturer promote: Water Jetting?________(Jacuzzi) Air Jetting?____________(Hydrotherapy) Both?____________________________ Which is medically appropriate for you? Is the unit self-cleaning?______________________ Are the jets located properly for your use?_____ Now that you have your answers, or maybe even your questions, get together with any one you want to be involved in the process of deciding. We strongly encourage you to have your grown children, spouses, friends or other trusted advisors involved in this process with you.
Ways to Purchase a Walk-in Bathtub
In-Home Sales Consultation – this is the most traditional way to purchase a walk-in
tub due to the custom nature of your home and existing conditions. Usually, a sales
representative will bring along pitch books. CD’s or DVD’s to show the features and
benefits of a walk-in bathtub. They will go through a step-by-step home evaluation and
paint the picture on how the tub will look. Many of these companies are notorious for
high-pressure sales tactics and pricing that is not affordable for most people. These
companies often times have tremendous marketing and advertising budgets that drive
their pricing to extremely high levels.
Showroom/Local Distributor – This is becoming a more popular way to purchase a
walk-in tub because local distributors and showrooms will often times have the tubs on
display for consumers to see before purchasing. These distributors can be plumbing