WALIS Forum09 - Unlocking The Front Counter

Presented by:

Gary MaguireManager, Business & Location Intelligence

DEPARTMENT FOR FAMILIES & COMMUNITIES

A Practical Approach toA Practical Approach toLocation Intelligence in GovernmentLocation Intelligence in Government

Improving Service DeliveryImproving Service Deliveryfrom Behind the Counter from Behind the Counter

A fundamental role of Government is for the common good and to provide help of some kind to those who can not help themselves.

If Location Intelligence is an all pervasive enabler thatstreamlining the delivery of services and providesevidence for policy decisions, why don’t frontlinestaff have this?

UUNDERSTANDINGNDERSTANDING TTHEHE BBUSINSESSUSINSESS DDRIVERSRIVERS FFOROR

EENABLEMENTNABLEMENT

Organisation

Operation

BUSINESS DRIVERSBBUSINESSUSINESS DDRIVERSRIVERS

BusinessCapability

StrongGovernance

Value DrivenOperation

ConnectedCustomerInteraction

Case Management Systemand

Integrated Service Model

IntegratedService Offer

EffectivePartnerships

People

Attracting andRetaining Building

Trust in our People

Engaging OurPeople inChange

Recognitionof our People

Caring forour People

Empoweringour People to

Perform

CONNECTING THE BUSINESSCCONNECTINGONNECTING TTHEHE BBUSINESSUSINESS

Line of sightLine of sight

GovernanceCoordinationManagement

AnalyticsPublication

• Strategy & Planning• ICT Service Desk• ICT Infrastructure• ICT Services• Systems Solutions• Knowledge Systems• Business & Location

Intelligence

• Domiciliary Care SA• Disability SA• Families SA• Housing SA• Carers SA• Community Connect• Office for Ageing• Office for Volunteers• Office for Problem Gambling• Office for Aboriginal Housing• State Recovery Office

Business &Location

Intelligence

Business Technology

Service Delivery

ExecutiveResponsibility

South AustralianStrategic Plan

Customers

Targets

Strategy

Operational(External)

Operational(Internal) • Chief Executives

Office• Organisational

Development

GGOVERNANCE OVERNANCE FFOROR

SSUCCESSUCCESS

LLOCATIONOCATION IINTELLIGENCENTELLIGENCE GGOVERNANCE OVERNANCE FFRAMEWORKRAMEWORK

CobiT® (Control Objectives for Informationand related Technologies)

Governance

StrategicAlignment

Linkage of business and location intelligence

ValueDelivery

Executing the value proposition

RiskManagement

Awareness and understanding of the Enterprise risk

ResourceManagement

Optimising the investment

PerformanceManagement

Track, monitor and report

UUNDERSTANDINGNDERSTANDING YYOUROUR TTEAM EAM

INDIVIDUAL & TEAM STRENGTHSIINDIVIDUAL &NDIVIDUAL & TTEAMEAM SSTRENGTHSTRENGTHS

• Strength based approach:• Know your strength & staff strengths

• Utilise their strengths

• Cut out weakness

• Build strong habits

Take your interests seriously

Lead

ersh

ip

Management0 + ++

+

++

Short-term Success(Change Agents)

Limited Success(Control Agents)Low Success

High Success

TEAMS FOR SUCCESSTTEAMSEAMS FFOROR SSUCCESSUCCESS

• Team is a Guiding Coalition• Leadership vs. Management

• Balance team

“I want to stand as close to the edge as I can withoutgoing over. Out on the edge you see all the kinds of

things you can't see from the centre.”Kurt Vonnequt

WWHOHO IISS TTHEHE CCLIENTLIENT

The ClientThe Client

• I know you have that map stuff ?• Higher expectation of GIS

• Need a map now !• Why is this not like Google?

• GIS Professional dilemma• Where is the data?• How is it available?• Data is complex and disperse?• How much analysis required?• Is it a repeatable processes?• What privacy issue are there?

Housing SA Redevelopment Opportunities

Workforce ChallengesWorkforce Challenges

• The Workforce Profile• Ageing workforce

• What technology do they need?• Are the going to use it?• Where is the training program?

• Younger workforce• What technology is in their pocket?• I have it a home, why not here?• Training as needed online?

LLOCATIONOCATION IINTELLIGENCENTELLIGENCE TTHEHE EEDGEDGE

BBUSINESSUSINESS && LLOCATIONOCATION IINTELLIGENCE NTELLIGENCE AALLIANCELLIANCE

Spatial Repository

OC

IO P

olicy and Governance

DFC

Operating Policy and G

overnance

Software Licensing

Desktop

Mobile

Server

Web

Business IntelligenceData Warehousing

Desktop GIS / Analytics

Enterprise Service

Web GIS

Fusion Centre

DataRecycling

NewData

Location Intelligence - Evidence based decision-making

Citizen GIS

Mobile GIS

FamiliesSA

DisabilitySA

CommunityConnect

Office forthe Ageing

HousingSA

StateRecovery

Data Collection

3rd Party

SASP Targets / National Strategies / Legislation

Data Delivery

ApplicationsInternal and External

Health &

Com

munity

Environm

entInfrastructure

Etc…

Information

Information

Business B

ehaviorB

usiness Behavior

Actions

Actions

Mobile

Planning/ Admin.

Facilities

Tenancy

Assets

Utilities

NungaWali

GrantsFunding

SocioEconomic

Demo-graphics

Facilities

Transport

Planning/ Admin.

OfficeFor theAgeing

Planning/ Admin

HousingSA

FamiliesSA

DisabilitySA

Demo-graphics

CommunityIQ

Utilities

Facilities

Transport

Planning /Administration

LandProperty

Assets

HousingSA

Environmental

Tenancy

Planning/ Admin

Utilities Facilities

LandProperty

Demo-graphics

StateRecovery

GeneralInterest

Health Transport

Demo-graphics

Facilities

MapIQ

TRANSFORMATIONAL CHANGE BUILDING ON SUCCESS

TTRANSFORMATIONAL RANSFORMATIONAL CCHANGEHANGE BUILDING ON SUCCESSBUILDING ON SUCCESS

Application Enablers Application Enablers -- EmpoweringEmpowering

• General Purpose Applications• Social Media

• Empowered networks• Collaboration in the work place• Mobile with app’s

• Location Intelligence• Mashup’s (Map data + business info)• Web portals to knowledge• Applications (Enterprise to mobile)• Federate architecture

• Rapid and agile developmentInternet usage (ABS June 09)

8.4 million subscribers

Mobile wireless in Dec. 09was 2 million subscribers

Increase of 51% in 6 months

OpenStreetMap & Twitter

DFC Touchstone - MapIQ

SSHARE HARE WWHATHAT WWEE HHAVEAVE

An integrated service approachusing an Enterprise spatial platform

KKNOWLEDGE & NOWLEDGE & UUNDERSTANDINGNDERSTANDING

Empower through Location Intelligence

State Recovery Office

Nunga Wali Spatial

Community IQ

Location Intelligence Location Intelligence –– Is the EdgeIs the Edge

• Understand business drivers

• Listen to them & their challenges

• Innovation through knowledge

• They own the process

• Develop what they need

• Rapid & agile deployment

• Training and support

“Tell me and I'll forget.Show me and I'll remember.

Involve me and I'll understand.”

Thankyou Team:

Penny Baldock | Susana Valdivia | Stephen Retallack | Simo Xu

DEPARTMENT FOR FAMILIES & COMMUNITIES

Business and Location Intelligence Group

Business Technology | DFC Chief Information Office