wal mart

WAL-MART : THE CHALLENGE OF

MANAGING RELATIONSHIPS WITH

STAKEHOLDERS

INSTRUCTEDBY

PROF.GIRISH PRASAD SWAINPRESENTED

BYGROUP NO:6

BACKGROUND World’s largest retailer (Three Formats)

-Discount Store (1,478 )-Supercenter (1,471 )-Neighborhood Market (538 )

Three Segments- Wal-Mart Store- Sam’s Club- Wal-Mart International

WAL-MART STRATEGY “Low Price Everyday” Effective use of logistics management Effective inventory control Bargaining power over suppliers Global Expansion for new market opportunity Model of Employment

Q.1) EVALUATE HOW WAL-MART HAS RANKED AND RESPONDED TO VARIOUS STAKEHOLDERS.

RANKED VARIOUS STAKEHOLDERS

Primarily customer centric

Secondary supplier, employees and society

RESPONDED TO VARIOUS STAKEHOLDERS

Good relation with customers

Burocratic towards other stake holders

Q.2) WHY DO YOU THINK WAL-MART HAS HAD A RECENT NUMBER OF ETHICAL ISSUES THAT HAVE BEEN IN THE NEWS ALMOST CONSTANTLY?

Wal-Mart world’s largest retailer

RFID

EDLP

Gender Bias

Disabled employees

Illegal immigrants

Low benefits (Employees)

Working conditions

Q.3) WHAT DO YOU THINK WAL-MART COULD DO TO DEVELOP AN IMPROVED ETHICAL CULTURE AND RESPOND MORE POSITIVELY TO ITS DIVERSE STAKEHOLDERS?

Global ethics office established

Wal-Mart’s website

Health insurance of associates

For environmental stakeholder Recycling locations at store

Energy conservation measures

Corporate social responsibility

SUGGESTIONTransparent medium for conflict resolving Continuous motivationTraining on Business Ethics

THANK YOU