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W H A Z U P
Feb 03, 2016
W H A Z U P. 100. 100. 100. 100. 100. 100. Welcome to W H A Z U P. 200. 200. 200. 200. 200. 200. 300. 300. 300. 300. 300. 300. 400. 400. 400. 400. 400. 400. 500. 500. 500. 500. 500. 500. W H A Z U P. RULES: - PowerPoint PPT Presentation
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RULES:•Each Student will have a chance to select a category and point value.
Higher = Harder•That will take the class to the answer.
Intro-A
RULES (2):•You will write the question on your answer sheet.•After a few seconds the question will be revealed.•If you’re right you win that point value.
Intro-B
RULES (3):•If you’re wrong you lose that many points.•At the end of time for play you’ll total your points.•The highest point total will receive a point reward.
Intro-C
Now, Let’s Play
WHAZUP!Econ 296 –Chapters 1-6
Intro-D
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HOME
Hospitality Spirit
TourismWhy
People Travel
Lodging Lodging Operations Crusing!
CHP 1-6
ECON 296
Which of the following is a deadly sin of service?
- Brush-off - Coldness - Rule book- All of the above
A-100
Whazup with All of the above?
An employee who is serving the guest is someone
- Always earning a fixed salary- In the back of the house - In the front of the house - Both a and b
A-200
Whazup with Front of House?
The mid-shift is normally from:- 7 A.M. until 3 P.M. -10 A.M. until 7 P.M.- 3 P.M. until 11:30 P.M. - 11 P.M. until 7 A.M.
A-300
Whazup with 10AM-7PM?
Which of the following focuses on error prevention? - Quality control - Gold Standards - Total Quality Management - Theory X
A-400
Whazup with TQM?
Which company refers to new employees as cast members going into show business? - Disney - Ritz-Carlton - Hyatt - Marriott
A-500
Whazup with Disney?
Which of the following is a super-fast train, suspended in the air and propelled by a magnetic force that can travel at a speed in excess of 300 miles per hour? - PATA - TGV - ACELA - Maglev
B-100
Whazup with Maglev?
Roadside assistance, fuel delivery, battery boosts, and flat tire services are benefits offered by the - AAA - ASTA - UNDP - ABA
B-200
Whazup with AAA?
Hertz, Avis, National, and Budget are
- bus companies - airlines - car rental companies - cruise ship lines -
B-300
Whazup with Car rental companies?
Which of the following enables passengers to fly from one smaller city to another via at least one major airport? - Hub-and-spoke system- Shinkansen - Cruise ship companies - none of the above
B-400
Whazup with hub and spoke?
American Express (AMEX) offers the following service(s): - issues traveler checks - selling exchanges of foreign currency - issuing credit cards- all of the above
B-500
Whazup with all of the above?
Roadways and communications are part of the infrastructure.
- True - False
C-100
Whazup with True?
Which of the following is part of the process of constructing a plan?
- Developing objectives for goals- Establishing the mission - Monitoring progress - All of the above
C-200
Whazup with all of the above?
Responsible travel to natural areas that conserves the environment and improves the well-being of local people defines - Globalization- Ecotourism- Infrastructure- Superstructure
C-300
Whazup with Ecotourism?
Sharing the costs of an ad campaign is
- Public relations - Co-op advertising - Publicity - None of the above
C-400
Whazup with co-op advertising?
The first Club Med village was in
- Sardinia - Canary Islands - Majorca- Sicily
C-500
Whazup with Majorca?
Which hotel was the first franchise in the United States?- Holiday Inn - Marriott - Ritz-Carlton- Motel 6
D-100
Whazup with Ritz-Carlton?
How does the Mobile Travel Guide rate the hotels? - Five-star award - Diamond award - Five-hat award - Golden key award
D-200
Whazup with five star award?
D-300
Whazup with all of the above?
Which of the following is an example of an economy or budget hotel? - La Quinta - Travelodge - Days Inn - All of the above
CRS is
- A hotel rating system - An accounting system -The initials of a lodging classification -A reservations system
D-400
Whazup a reservations system?
Which type of hotel is an accommodation where the owner lives on the premises and provides a clean, attractive room with breakfast?- Economy hotel - Bed and breakfast inn - All-suite extended-stay hotel - Budget hotel
D-500
Whazup with bed and breakfast inn?
In larger hotels, the general manager generally meets and greets all guests.
- True - False
E-100
Whazup with false?
Which of the following is part of the rooms division?- Housekeeping - Concierge- Front office- All of the above
E-200
Whazup with all of the above?
When dividing the number of rooms occupied by the number of rooms available, one gets the- Room occupancy percentage- Rack rate - Average daily rate - None of the above.
E-300
Whazup with ADR?
The rack rate is- The percentage of no-shows - The profit margin - The discounted hotel room rate- The published hotel room rate
E-400
Whazup with the published hotel room rate?
Which is the largest department in terms of the number of people employed?- Food and beverage- Housekeeping - Recreation - Reservations
E-500
Whazup with Housekeeping?
Most cruises take place for - Seven days or less - Seven to ten days - Ten days to two weeks - None of the above
F-100
Whazup with 7 days or less?
Which of the following is/are segmented into the cruise industry?- Luxury market - Mass market- Middle market - All of the above
F-200
Whazup with all of the above?
Which of the following is a small vessel that generally cruises along Europe's inland waterways?- Barges - Steam boats- Regional cruises- Coastal cruises
F-300
Whazup with barges?
The largest druise line compnay is:-- Carnival-- Royal-- Star-- Global
F400
Whazup with Carnival?
Prof. White’s son Jeff lives in this state where a lot of cruises sail from:--Georgia-- California-- Florida-- Texas
F-500
Whazup with Florida?
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