Vortrag_RampUP

Solution Ramp-UpBeispiel:mySAP ERP 2004Thomas Baur, SAP AGApril 21, 2005

Ramp-Up Process & Value

mySAP ERP 2004 Ramp-Up - an example

Ramp-Up and Hosting

What to remember

SAP AG 2004, Transition and Upgrade to mySAP ERP/ 3

SAP Ramp-Up

What is SAP Ramp-Up? SAPs standardized Market introduction process (as

part of Product Innovation Lifecycle - PIL) Valid for all solutions Global Provides software for Go-live

What is SAP Ramp-Up NOT: A temporary initiative providing beta versions for field

testing A separately billable Service package

A Cornerstone in SAPs transition to a Market Driven Solution Provider / Trusted Innovator


Quality in Ramp-Up = Quality for Productive Use

Development Close

ProductiveQuality

Quality

Ramp-Up Program Start Unrestricted Shipment

Special program only for limited customers

Period to build market credential (reference)

Release to every customer

Ramp-up Key Performance Indicators

Type Key Performance Indicator Values Provided by KPI Owner Total

Total Number of active Cust. delivered Ramp-up Ramp-up owners 20EMEA Central 5

EMEA News 5North America 8Latin America 0

Asia 2Japan 0

Number of reference customers Ramp-up Field Operations 10Call rate per customer/week Support Support


SAP Ramp-Up: Equipping Early Adopters with the Best of SAP Customer Services Network (SAP CSN)

SAP Ramp-Up offers a broad range of premium services to early customers through a single point of contact.

SAP RAMP-UP

SAP Safeguarding

Ramp-Up Project Staffing

Ramp-Up Hosting

Ramp-Up Knowledge

Transfer

Ramp-Up Back Office Coaching

SAP Consulting

SAP Hosting SAP Education

SAP Global Active

Support

SAP Ramp-Up


The Ramp-Up Offer

What does Ramp-Up provide to you?

Direct channel into SAP Development Organization (via the Ramp-Up Back Office)

Free Safeguarding Services (Active Global Support) Free Project Scoping Checks to identify potential risk Early Training for customers Guaranteed Project Staffing with experienced

consultants

Board attention on your project (regular reporting)


The Value Ramp-Up Provides to You

Accelerated Pay Back Via project coaching By a comprehensive Ramp-Up Knowledge

Transfer Model By getting a head start on achieving business

value with the leading edge solutionsReduced Risk Because of Scoping and Coaching Higher product quality because of PIL

Higher Customer Satisfaction You become first mover in your industry You influence the future development of the

solution Your IT department becomes strategic role

model for other business units Your employees are empowered by cutting edge

business solutions


Customer Commitments

Assist in Project Scoping during enrollment Commitment to:

Install the new software within 2-3 weeks of receipt

Go live

Apply support packages as soon as available

Projects must have direct project involvement of SAP application & technology consultants

Installation and implementation of Solution Manager recommended

Regular feedback provision (via project manager to regional Ramp-Up owners)

Partner consultants must be trained on the new solution through Ramp-Up Knowledge Transfer

Act as a reference before and after going live


Ramp-Up Programs: An Overview

Ramp-Up in 2004:70 Ramp-Up Programs

~3800 Customer Projects~700 Live Customers

Ramp-Up Planning 2005:SAP NetWeaverSAP ERP 2005SAP CRM 5.0SAP SRM 5.0SAP SCM 5.0Industry M Industry SIndustry F&PS

Opportunity to join?!


When and How to Apply for Ramp-Up

If the solutions enhancements deliver immediate business benefit to You

If the solution scope fully covers the scenarios that you are expecting to use at the end of the project

Your industry or region is part of the target corridor definition

If you have an active project that will start and if possible also end within the Ramp-Up timeline

If you agree to be referenceableand participate in SAPsmarketing program

Customer decides to participate in Ramp-Up

Account Executive (AE) completes nomination form

AE and Consultant work with youto complete Scoping Document

Decision by Steering committee

AcceptanceLetter to customer

Solution Shipment

Implementation andCustomer Feedback



What to remember

Ramp-Up and Hosting


mySAP ERP Edition 2004

SAP ECC (ECC = ERP Central Component) as replacement of SAP R/3 Enterprise

Compared to SAP R/3 Enterprise, in SAP ECC there are architectural changes with respect to Enterprise Services Architecture, enhanced usability and new developed functionality, like the new general ledger

SAP Business Warehouse, SAP Strategic Enterprise Management, and Internet Transaction Server integrated into SAP ECC

Customers have the option to run these components on the same instance that runs SAP ECC (SAP BW and SAP SEM only on a project basis) to reduce the system landscape and safe costs

Running the components on separate instances is possible as well


mySAP ERP Edition 2004 Ramp-Up

Key Facts

Ramp-Up started in June 2004 1st time in SAP history: Ramp-Up shortened one month

mySAP ERP 2004 released into Mass Shipment on Feb. 28th, 2005

Status as of March 1st, 2005

Number of Customers in Ramp-Up: > 200 Live customers: 22


Discovery Evaluation Project Preparation ImplementationProduction Preparation

GoingLive +CBI

Project Planning Assistance

Implement. /Upgrade Assistance

Ramp-Up Project Hosting

mySAP ERP 2004 Ramp-Up Service MapConcept/ Blueprint

Ramp-Up QualificationWorkshop

(free of charge)

Ramp-Up Installation/UpgradePlanning Assistance

(free of charge)

Ramp-Up Back-Office Contact(partly free of charge)

Direct Development Support(free of charge)

Solution ManagerStarter Pack(free of charge)

Ramp-UpKnowledge Transfer

(free of charge)

Technical & Solution

Evaluation(billable)

ERP DiscoveryWorkshop

(billable)

ERP Project Preparation

(billable)

mySAP ERPupgrade bundles

ECC+HCM/SEM/BI

ERP Benefit Assessment

(billable)

ERP Technical

Deployment(billable)

ERP Technical Implementation

(billable)

GoingLiveCheck

(free of charge)

Tech. Integration Check

(free of charge)

GoingLive for Functional Upgrade(free of charge)

SAPSafeguarding

Ramp-Up Project Service(Project Landscape Hosting)

(1980 / week)

free of charge offerings service bundle offeringsbillable offerings


Feedback based on Feedback Loop

Lessons Learned from Ramp-Up Projects Quick distribution of findings within the Ramp-Up

community

Direct access to development and solution management guarantees quick answers

Improvements / Developments Until unrestricted shipment For future releases

Example Areas Product Documentation Best Practices Services


Customer Satisfaction

mySAP ERP 2004 Ramp-Up Customers were highly satisfied with the upgrade!

How satisfied are you with your mySAP ERP upgrade?

0%0%

38%

59%

3%

1 - very low satisfaction

2 - low satisfaction

3 - medium satisfaction

4 - high satisfaction

5 - very high satisfaction

based on 39 feedbacks from Ramp-Up Upgrade customers


SAP ECC 5.00 Statistics and Facts

Some statistics (based on customer upgrades during Ramp-Up)Resource-minimized vs. Downtime-minimized

0

5

10

15


Estimated Upgrade Configuration/Adjustment Time

How long would you estimate the necessary time to configure and adjust the upgraded system to have the

same functions available as before the upgrade?

0

1

2

3

4

5

6

less than1 day

1 - 2 days 3 - 5 days 1 - 2weeks

3 - 5weeks

more than5 weeks

c

u

s

t

o

m

e

r

s

based on feedback from 22 Ramp-Up Upgrade customers


Estimated Upgrade-Project Duration

What is the estimated project duration starting with the business blueprint and ending with the Go-Live in months?

0

1

2

3

4

5

6

7

1-2months

3-4months

5-6months

7-9months

10-12months

13-18months

19-24months

>24months

c

u

s

t

o

m

e

r

s



Upgrade Reasons of mySAP ERP 2004 Ramp-Up Customers


What were the three top reasons for you to upgrade

0 5 10 15 20 25

Need for new functionality

Leverage latest technology

Improve usability of existing solution

Collaboration with business partners

Release out of mainstream or extendedmaintenance

Reduce total cost of ownership (TCO)

Leverage latest integration capabilities


Hardware Requirements

Change of Hardware Requirements compared to Previous Release

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

35%

SAP R/34.0B

SAP R/34.5B

SAP R/3Enterprise

(2.00)

SAP R/34.6B

SAP R/34.6C

SAP R/3Enterprise

(1.10)

SAP ECC5.00

Source: OSS Notes: 89305 (4.0b), 113795 (4.5b), 178616 (4.6b), 323263 (4.6c), 517085 (R3E_110), 752532 (R3E_200), 778774 (ECC50)

CPU Database Server CPU Application Server Memory Application Server


Recommendations on UpgradesSome recommendations based on experience of previous upgrade projects

Upgrade without implementation of new functionality (except low hanging fruits)is preferable

SAP GoingLive - Functional Upgrade Check should be requested (see next section)

Distribution of new SAPGUI version should be started as soon as possible

Downtime minimized method should be used Returning modifications to SAP standard should be

one of the main targets

Customers with Industry Add-Ons should review the Industry Add-On specific upgrade guides which can be found at http://service.sap.com/instguides



What to remember

Ramp-Up and Hosting


Ramp-Up seems to be the thing, but....How to tackle the challenge? New technology, but: lack of expertise Tight schedule, but: scarce ressources Functional focus, but: reliable operation Cost transparency, but: no experience

How to provide the ressources? Personnel for reliable system operation Adequate server and storage hardware

How to concentrate on the core business? To become first mover in your industry To influence the future development of the

solution To have your IT department become strategic

role model for other business units To empower your employees by cutting edge

business solutions


Hosting Services for Ramp-Up Projects

Provide an optimal project environment

Secure a qualified and bundled feedbackto development

Ensure a shorter project duration

Obtain faster and better consolidated supportfor technical issues

Concentrate on your core business

High probability of achieving reference projectsIn less time with a calculable effort

+

+

+

+

=


Hosting Services for Ramp-Up Projects The Offering

Access the required infrastructure for a fixed price Provide a proper ramp-up system environment within 10-15 days Operation of the defined system landscape Management of the required operating systems and databases Set up the required network access connections Continuous optimization of systems during the implementation phase

Postpone the hardware / sizing commitment Assistance for sizing the productive system landscape * Help with choosing the ideal technical system infrastructure * Help with establishing the operating concept *

Directly influence the product development Close cooperation with the involved project team as well as SAP Service &

Support and SAP Development

Concentrate on your core business and shorten project duration Knowledge transfer of operating expertise Absorb solution specific know-how from our experts

* Details are defined in an supplementary agreement


Value Proposition Ramp-Up Hosting

Accelerated Implementation

Ramp-up Hosting speeds-up your project Start within daysQuick setup of the required infrastructure andinstallation of the solution componentsSupport to gain fast experience in operating the newsolution infrastructureAccompanying consulting support if needed delivered by SAP Consulting

Minimize RisksClose alignment with SAP

Guaranteed risk and hassle free operation and support during the implementation phase

No need to make upfront sizing decisions beforeknowing more about the real business requirements

No long-term commitment in hardware and infrastructure

No upfront investment needed to build up technical skills


Value Proposition Ramp-Up Hosting

Summary

Well defined Service Level Agreements, flexible contract durations (min. 2 months), weekly cancellation after 2 months

Systems operated by SAP experts (technical and applicationconsultants) linked directly to SAP development

Optional System Handover incl. Empowering Servicesafter the implementation phase or further hosting ofthe production system landscape (additional costs might beapplicable)

Offering limited until end of Ramp-Up phase of the respective component.

Guaranteed availability: 95%

Price depending on scenario to be realized.


Ramp-Up Hosting Customers

Some Forerunners

Ramp-Up Hosting mySAP ERP 2004

1.) German folding box manufacturermySAP ERP 2004 ECC 5.0SAP Netweaver 04Strategic Enterprise Management2.) German IT Equipment ManufacturermySAP ERP 2004 ECC 5.0SAP Netweaver 04Data volume 1 TerabyteIncluding Upgrade ServiceKnowledge Transfer Workshop3.) German municipal governmentmySAP ERP 2004 ECC 5.0SAP Netweaver 04



What to remember

Ramp-Up and Hosting


Ramp-Up: What to Remember

Allows early implementation at managed risk To fulfill your business demand

Supported by Ramp-Up Process

Ramp-Up based on SAPs updated release strategy Software is ready for productive use

(achieved at least former GA quality level)

Customers are selected for Ramp-Up program based on a business driven target corridor to ensure market feedback

Delivers value to you Accelerated pay back

Reduced implementation risk


Where to Get Info? Service Market Place alias Rampup & Hosting


Download at service.sap.com/rampup >Marketing

Customer VideosDownload: http://sap.service.com/rampup

Solution Brief: Mat. no 50 056 677

Success Stories: e.g. Mat. no 50 061 734

Contact Jrg Reimesch:[email protected]


Further Information at SAP Service Marketplace

mySAP ERP http://service.sap.com/erp

SAP NetWeaverhttp://service.sap.com/netweaver

Development Newshttp://service.sap.com/developmentnews

SAP R/3 Enterprisehttp://service.sap.com/enterprise

New Release Strategyhttp://service.sap.com/releasestrategy

Release Noteshttp://service.sap.com/releasenotes

Upgrade Information Centerhttp://service.sap.com/upgrade

Upgrade Focus Grouphttp://service.sap.com/ufg

Online Knowledge Productshttp://service.sap.com/okp

Upgrade Safe Guardinghttp://service.sap.com/safeguardingupgrade

Maintenance Strategyhttp://service.sap.com/maintenance Hosting Offering

http://service.sap.com/hosting

Solution Ramp-UpBeispiel:mySAP ERP 2004SAP Ramp-UpQuality in Ramp-Up = Quality for Productive UseSAP Ramp-Up: Equipping Early Adopters with the Best of SAP Customer Services Network (SAP CSN)The Ramp-Up OfferThe Value Ramp-Up Provides to YouCustomer CommitmentsRamp-Up Programs: An OverviewWhen and How to Apply for Ramp-UpmySAP ERP Edition 2004mySAP ERP Edition 2004 Ramp-UpmySAP ERP 2004 Ramp-Up Service MapFeedback based on Feedback LoopCustomer SatisfactionSAP ECC 5.00 Statistics and FactsEstimated Upgrade Configuration/Adjustment TimeEstimated Upgrade-Project DurationUpgrade Reasons of mySAP ERP 2004 Ramp-Up CustomersHardware RequirementsRecommendations on UpgradesRamp-Up seems to be the thing, but....Hosting Services for Ramp-Up ProjectsHosting Services for Ramp-Up Projects The OfferingValue Proposition Ramp-Up HostingValue Proposition Ramp-Up HostingRamp-Up Hosting CustomersRamp-Up: What to RememberWhere to Get Info? Service Market Place alias Rampup & HostingDownload at service.sap.com/rampup >MarketingFurther Information at SAP Service Marketplace

Vortrag_RampUP

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