Volunteer Training - PGATour...Volunteer Training Marshals . Image Placeholder ... play for the players and the physical safety of the ... Please also watch the PGA TOUR marshal training

Volunteer TrainingMarshals

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TRAINING OVERVIEW

Without individuals like yourself, we would be unable to

hold our tournament. Every year we count on over 1,600

volunteers to hold a successful event. This training will

walk you through everything that you need to know in

order to preform your duties successfully and have an

enjoyable tournament experience.

This Training will cover the following:

• Volunteer Package

• Parking

• Meals

• Duties and Responsibilities

• Contact Information

Image PlaceholderImage PlaceholderVOLUNTEER PACKAGE

All volunteer packages are mailed out the last week of

July.

Each package includes the following:

• Volunteer Credential

• Baseball Cap

• Greg Norman Polo Shirt

• Guest Tickets

• Volunteer Lanyard

• Volunteer Pin

• Clear Plastic Bag(Tournament Approved for Personal Use)

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VOLUNTEER UNIFORM POLICY

When wearing your volunteer uniform you are

representing both yourself and the PGA TOUR.

Your uniform should only be worn when you are at

the course in a working capacity. When coming as

a spectator please wear different clothing.

What Should Be Worn?

• Provided Ball Cap (if wearing a hat)

• Provided Polo Shirt

• Khaki colored bottoms

(Pants, Shorts, Golf Skirt)

Your volunteer polo should be kept neat and clean.

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VOLUNTEER PARKING

General Volunteer Parking is located in Lot 9.

Plan to park 1 hour before your scheduled shift.

• Westfield Garden State Plaza

• GPS Address: One Garden State Plaza, Paramus, NJ 07652

• Lot is outside the entrance to Lord & Taylor

• Volunteers will be dropped off at the main gate.

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Guest Tickets and Credentials

Credential:

• Your volunteer credential will provide you with

access to the course, even when not working.

• Credentials will be scanned when entering the

course at the main entrance.

Guest Tickets:

• Each ticket is valid for any one day of the

tournament.

• Can be used in any quantity, any day.

• Provides Grounds Access

• Guests do not need to arrive at the same time

as you.

BruceWayne

ShotLink

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P R O H I B I T E D I T E M P O L I C Y

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Autograph & Mobile Device Policy

Autographs:

• Only allowed in designated autograph zones.

Mobile Device Policy:

• Devices must be on silent at all times; flash may not

be used.

• Devices may be used to capture video, audio and

photos (content) in all areas throughout tournament

week when not in a working capacity.

• Content may be used for personal purposes (e.g.,

personal social media); no commercial use.

• No live streaming or real-time coverage (e.g., no

shot-by-shot coverage).

• Phone calls are allowed only in designated areas.

• Please be respectful of play and do not interfere

with players, caddies or media.

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Main

Entrance

Tournament

Office

Volunteer

Center

IMPORTANT LOCATIONS

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VOLUNTEER CENTER

Directions:

• Enter the Main Gate.

• Walk past the driving range and cross the 18th

fairway.

• Turn right and walk along the pathway towards

the 17th Hole.

• Volunteer Center will be on the left across from

the Skybox.

The Volunteer Center is to be used by volunteers

who are working at that time only.

Meal Chit’s can be used at the Volunteer Center

for Lunch by trading in all $16.

Meal Chit’s can also be used at concessions on

site

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MARSHALS

There is not a more visible committee at a golf

tournament than the gallery marshals. By using

simple common sense and diplomacy with players

and spectators, the gallery marshal can improve

the quality of the event.

The main objectives for marshals are to ensure fair

play for the players and the physical safety of the

spectators.

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GALLERY CONTROL

The best tools to control the gallery are the

marshal’s voice, eyes, hands, arms and the gallery

rope lines. MARSHALS MUST BE SEEN AND

HEARD BY THE GALLERY to be effective.

• Face the crowd

• Voice commands, prior to the play of a stroke

and a player taking stance.

• “QUIET PLEASE”

• Replace rope lines if moved for the play of a

stroke.

• Ensure only properly credentialed individuals

are inside the ropes, such as media with

armbands.

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MARSHAL DUTIES

BY LOCATION

Tee Box Landing Area

• Entrance is clear of

spectators

• Signal to the crosswalk

to close as players approach

the tee.

• Signal to landing

marshals the direction of the

tee shots. Clearly indicate

ball’s direction.

• Notify the player that the

landing area marshal thinks

the ball may be out of bounds

• Stay next to the rope

lines, even with the ball and

face the gallery with arms

held high until the ball is

struck

• Watch all the balls that

come into your area.

• If a ball appears to go out

of bounds, signal the tee

marshal.

• Protect balls hit outside of

rope lines by getting into the

crowd and asking to "Please

stand behind me to give the

player view of the ball and

enough room... THANK YOU"

Say this as you back away

from the ball at least 15 Feet.

• Only remove and lower

ropes after request of the

player and replace after the

stroke.

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Greens Crosswalks

• Stay next to the rope lines,

out of the player’s line of

sight and face the gallery

with arms held high until you

hear the ball struck.

• Be alert for stray balls that

may go outside the rope

lines. If a ball may be out of

bounds, signal to the fairway

marshals

• Replace gallery ropes and

stakes, but only after the

group has finished play on

the green.

• Quite crowds or ask to

stop movement before a

player putts.

• Crosswalks are where

spectators may cross the

fairways.

• A marshal on each side of

the crosswalk.

• Crosswalks open only

when there is no play in the

area of the crosswalk and

after the group has passed

through.

• Crosswalks should be

closed when the players

prepare for their tee shots

until the group has passed

the crosswalk.

• Do not drop rope lines.

Keep coiled as this prevents

a tripping hazard

MARSHAL DUTIES

BY LOCATION

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Important Information

Please also watch the PGA TOUR marshal training video and review the attached

marshal training guide.

Link: English – https://youtu.be/aU-6NazP0dw

Spanish – https://youtu.be/I-MPmWrmOhM

Reporting Times

Please be at you hole location one

hour prior to play arrives. Refer to you

hole captain for reporting times.

Please meet your Hole-Captain near

the green or tee, depending on what

is closest for check-in.

Chair Contact Information

Ann D’Avignon

Phone 203-623-9741

Email [email protected]

Chip Raymond

Phone 914-906-1236

Email [email protected]

You should also keep the Cell Number for

your hole captain with you at all times.