Vol 98 April 2014

LEGAL FORMS AND ANNUAL REPORTS

APRIL 2013 R50. inc vat THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

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TECH TOYSTELEPHONE TECHNOLOGY

REDUCING OPERATING COSTS WITH MPS

PRINTED BY

FUTUREWAVEMEDIA

m y o f f i c e m a g a z i n e 1

PUBLISHER

EDITOR

CUSTOMER RELATIONSHIP MANAGER

NATIONAL OFFICE

Johannesburg Office

Cape Town Office

CONTRIBUTIONS

THE LEGAL BIT

Contents Vol 98 | April 2014www.shop-sa.co.za | www.facebook.com/shopsa.za

26 BOOKS OF CHOICEA look at the retail book market and the factors that sway consumer purchases

TRADE TOOLS: LEGAL FORMS Correct legal documentation and processes are very important to running an ethical and compliant business

IN EVERY ISSUE02 | EDITOR’S WELCOME 04 | CRIME ALERT 09 | WEB BUTTONS27 | PERSONABILITY38 | PRODUCT SHOWCASE 40 | BUYERS’ GUIDE48 | PUNCHLINE

SPECIAL FEATURES10 | HOW TO SELL MANAGED PRINT SERVICES A look at the opportunities managed print services (MPS) gives companies to improve their bottom line14 | INTERNATIONAL COMMENT: THE RESOLUTION OF MPS Ray Loisel, senior vice-president of managed print services for West Point Products, discusses how companies can improve their MPS service delivery to clients16 | BUSINESS TECHNOLOGY: MANAGED COMMUNICATIONS With the need to increase market share, many small and mid-size businesses face the question of how best to upgrade and extend their voice connectivity networks47 | WIN THIS! Write in and win giveaway products

NEWS32 | INDUSTRY NEWS Industry-related news and trade business announcements34 | ECO PAGESA green sustainability update, sponsored by Mondi36 | SCENE AROUNDA photographic overview of events taking place in the industry

SALES SAVVY08 | SERVICE AGREEMENTS Aki Kalliatakis explains why some companies get it, and some never will18 | NEEDFUL THINGS: CHOICE BLACK Smooth, slick, smart and black make the

20 | RECRUITING YOUR WAY TO THE TOP John Boe looks at the importance of recruiting the right people for the job28 | TOY-TOY SALES Linking toys and technology to take advantage of niche markets30 | BREAKROOM: COVER FROM THE SUN Window coverings can generate savings on your electricity bill throughout the year31 | FURNITURE: THE POWER CHAIR Success starts with your choice of chair

BUSINESS SAVVY06 | EGOMANIAC OR CHIEF BOTTLE WASHER? Gavin Moffat discusses core business issues, their possible solutions and the choice of irrelevance24 | HR: EMPLOYEE FRAUD AND THE LAWA review of key security measures all commercial building owners should consider implementing25 | CREATING A CORPORATE PAPER TRAIL Business and annual reports are an important source of corporate transparency, both internally and to greater market investors

22

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e d i t o r ’ s l e t t e r

In this issue

Hello and welcome to this edition of magazine. Managed print services (MPS), also sometimes referred to as managed document

services (MDS), is today the focus of much of the printer reseller industry worldwide as a new channel for accessing corporate clients in order to assist with services that alleviate current bottom-line pressures.

The print industry has come a long way over the years. Not to say that there are not a number of old-timers still about who were at the top of their game during the ‘80s, and who may remember the rah-rah sales conferences of old, where unit sales dominated and top sellers wore grey leather shoes and loud ties.

Today, we are fortunate to be surrounded by smart salespeople who are able to lead CFOs through the inclusive - and strategic - landscape of document management, which

that companies can’t deny (even if the stove pipe suit and black tie has seen a return to fashion). We invite you to take

a look at those companies on page 10 which are supporting the evolution of the print industry, and putting their own marketing spend and training initiatives behind the MPS engine.

products association (shop-sa) has been around for a long time and sadly we have recently witnessed a number of losses of some iconic industry leaders (refer to our Association News section

encourage both member companies and the industry as a whole to reconsider ways of extending their skills upliftment and training initiatives that might go

We would love to hear about your new appointments in the trade.

Our Scene Around section on page 36 tell their own stories of industry happenings. Please invite My Office to attend any of your client marketing or internal training events so we can feature you here too. Alternatively, send your high resolution images to [email protected], and we will use them on our Web site, in our newsletter, in the magazine or on our Facebook page.

The cloud is here and it is certainly

businesses should look to cloud-based communication systems to improve both client communication interfaces and

sales management on page 16. Today, even toys are getting tech

we have moved from the pop guns of my childhood to the paint ball guns owned by my two sons that could scare a revolutionary. Even my seven-year-old daughter plays a mean game of lazer

appear in retail stores in the next 20 years.

familiar non-tech brands are keeping up with the times and adapting to modern tastes. For example, Monopoly’s new board game adaption allows your smartphone to play “Banker”. See more about modern toys on page 28.

My Office magazine with guidelines on

Feel free to request our features list from [email protected] for our upcoming feature focuses, to better engage with your industry.

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MAXIMISE TIME. MINIMISE EFFORT.

As copper prices continue to rise, theft of copper cable grows in response, pushing the real cost to business and consumers into the millions. Over

120 tonnes of copper, worth more than R9-million, is stolen every month.

from service providers such as Eskom to

services vital to business and security. For the parastatals such as Telkom, it is

the cost of replacement, repair, additional materials and manpower.

For big business it is the cost of lost hours of productivity without a phone, fax,

of life-threatening situations seen in the medical sector.

For consumers, it is the cost of lives as trains derail; the cost of alternative means of transport required to reach work; and cost and safety issues when appliances are damaged by power surges.

According to Business Against Crime (BAC), the cable thieves usually work at night, armed with trucks, pulleys, industrial cutting tools and tractors used to

They are either part of organised crime syndicates, who tend to export their loot, or are subsistence thieves who steal only metres of cable at a time.

Frustrations are running high and Telkom has in certain instances refused to replace stolen cables.

Says Telkom spokesperson Pynee Chetty, “Cable theft is severely affecting

cables are repeatedly stolen, sometimes

is affecting our capacity to deliver services within acceptable time intervals.

quality information technology services, in areas where cables are stolen 20 to 30 times Telkom is unable to sustain our infrastructure, and we have to look at alternatives.”

Telkom has armed critical and sensitive

known hotspots; moved overhead cables underground; and offered alternative

wireless. Telkom’s national campaign aims to

raise awareness of the company’s toll-free

asks for the co-operation and support of all communities in stamping out cable theft.

Police Minister Nathi Mthethwa says the police are addressing the situation with increased security measures that include vehicle and daily foot patrols; observations; scrap yard visits; asset protection units; tactical response teams; accompanying repair technicians on callouts; and tasking the signal department to vandal-proof certain high-risk cable areas by cementing the cables to prevent theft and damage.

The South African Chamber of Commerce has termed cable theft “economic sabotage” and has called on the legal system to enforce more stringent punishments.

The Second-Hand Goods Act makes it a criminal offence to be in the possession of nonferrous cable with a burnt cover,

Despite this, cable theft has ensured that South Africa is one of the world’s leading exporters of copper to countries

n

Business can assist by encouraging all staff to remain alert and report cable theft toll-free on Telkom’s crime report line (0800 124 000).

To sponsor the Crime Alert page contact 011 781 0370REPORT CRIME AT [email protected]

GOLD SPONSORS:

PLATINUM SPONSORS:

SILVER SPONSORS:

Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics.

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c r i m e a l e r t

Counting the cost of cable theftThe rising incidence of cable theft affects everyone, from big business to the consumer

m y o f f i c e m a g a z i n e4

I recently had an interesting experience when talking to a client. The talking was not the interesting part; neither was the insight into the client’s problems or the obvious solutions. The part that stuck with me was the client’s response to what was needed and the stubbornness that I witnessed.

There are many potential solutions to any one problem. The choices can be narrowed when there is more than one problem; and then exacerbated when the

problems are merely symptomatic of core issues with either the business or the culture.

Very often a challenge that lies at the centre of the business is the easiest to correct; however, business culture issues, despite being “soft” issues, can have their roots deep in the daily grind of the organisation.

Having to tackle both at the same time is akin to keeping a sinking ship

the least bit interested in rescuing either themselves or the vessel.

Time and again we see that the single most important element is leadership.

who sets the example - doing what he says should be done -

then there is little hope and

abandoning the craft is probably the most merciful path.

My suggestion was a combination of three interrelated concepts or paths that would have a positive impact.

conversations throughout the

about introducing accountability into the business at all levels.

Next was servant leadership. A tough one to instil if an organisation is highly hierarchical, divided and driven by ego - but one that pays off when all begin to realise that they are there for a greater purpose and that service to all those around them, as part of their daily roles and responsibilities, has a multiplier effect in the business, inside and out.

The last used the thought process behind Colin J Browne’s book, How to Build a Happy Sandpit.

“Employees in a business are like

a group of children who play well together, they will build sandcastles. They may build very elaborate ones. One will run off to the tap and fetch a bucket of water and they’ll build a moat. They’ll have such a good time doing it that they will want to do it again tomorrow.”

That sums up what we all want, whether we are the boss, the owner or the employee: a place where the chief bottle washer does what he says and says what he does.

within practically any business, but that is neither an excuse nor a reason to avoid doing them.

Of course, there is always the choice of irrelevance. T here is almost always a choice. n

Egomaniac or chief bottle washer?Can’t decide? You can always choose irrelevance

ACKNOWLEDGMENT

GAVIN MOFFAT can be contacted on [email protected] or follow him on www.twitter.com/gavinmoffat

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b u s i n e s s l a n d s c a p e

6 my office magazine

m a r k e t i n g s a v v y

For 17 years we had a photocopier contract with a well-known company, which we renewed every few years.

We were mostly happy with the machine and the company; even more so when they introduced a rapid response time for repairs and maintenance, for an

The total monthly bill came to about

deal to pay a bit extra to have this speedy turnaround facility.

About three years ago the copier from the original company broke down and

technician would arrive. The answer left

“Well, we’ll try for late tomorrow

thing in the morning the day after tomorrow,” said the young lady on the other end of the line.

“What happened to the four-hour

incredulously.“Oh, didn’t you notice?” she asked. “We

stopped that a few months ago, and it

you have to understand that we are feeling the pinch of the recession, and we’ve had to retrench some technicians, so it’s impossible to squeeze everyone in

so quickly.”

ended up going to the local print shop for my copies.

few years, a young lady from one of the copier company’s competitors, Kim, kept telephoning me to set up an appointment to come and chat. Every few months

have 20 minutes of my time.

the current company and it would be a waste of her time because we were stuck in a contract. She would always say it was her time to waste, and she’d love to pop in for a cup of tea.

horrible conversation with my old

come by and meet me.Upon arrival, she asked to see our

her to be critical of her competitor’s product.

and it’s also got all these nice facilities,

carry on, and told her that she should understand that we used the machine

black and white, but sometimes colour. “Oh no,” she exclaimed. “You’re paying

for all these amazing facilities. You should use them.”

“But who’s got the time to read that

And that’s where she saw the gap. She paused, looked me straight in the eye, and

on how to use the new machine.”

copier contract came up for renewal,

recently the sales manager approached me before the contract was up and asked

He had done his homework to see how much photocopying we did, analysed the numbers, concluded that we didn’t need the bigger machine and, because of new technology, was able to offer us a better deal.

What are the lessons to be learned here?

never know when the circumstances in your prospect’s company will suddenly change.

When your competitors fumble, take advantage before they rectify the situation, but never knock your competitors in an unethical way in front of your customers or prospects.

Finally, do your homework. The more information you have about them and their needs, the more likely it is that you will succeed.

Pay attention to the little things , get personal, and the rewards will follow. n

Service agreementsSome companies get it; some never will

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AKI KALLIATAKIS is the managing partner of The Leadership LaunchPad, a company dedicated to helping clients become more customer driven. Visit www.DelightYourCustomers.co.za

ACKNOWLEDGMENT


®

www.kmp.co.za

www.interstat.co.za

www.towerproducts.co.za

www.silveray.co.za

www.treeline.co.za

email: [email protected]

S t i ck w i th the bes t !

www.redfern.co.za

THE LABEL SPECIALIST

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But

tons

Increasingly, companies are looking to cut back on overheads to improve their bottom line. We are also seeing an increase in the outsourcing of non-core services so that a business can focus on delivering optimum yield on the company’s primary functions.

Managed print services (MPS) is a relevant marketing opportunity that offers a current solution to the paring of costs and delivery of increased

productivity within an organisation.Companies with high volume print

requirements - where information is driving the business, such as law firms or creative and marketing companies with many satellite locations or departments - see the most benefit.

This is due to the high value put on print functions and the sharing of knowledge. According to Gartner, as much as 1% to 3% of a company’s revenue is spent on print activities.

Often, companies which see print as an essential component of their

infrastructures; have no internal controls or purchasing policies in place; and view printing as a low-level administrative function. When left to departmental responsibility, costs are high and often unseen due to ad hoc purchasing, crisis management and repair.

MPS allows a corporate overview of a company’s needs and the scope of their work, to deliver an effective print strategy that sees immediate savings and budget controls put in place.

Costs are cut by consolidating and rightsizing the company’s hardware. Printers, fax machines, scanners and

Print solutions as a serviceUncontrolled print costs eat at corporate bottom lines. MPS delivers the true value of print and creates trusted partners in the client arena

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copiers, and even tablet PC print needs can be combined into one multi-function

for their correct function. The age of each unit is assessed, as well as its

member of staff, are more practically evaluated depending on the function of the company. When the hardware

energy consumption is reduced as well.

solution that optimises the business structures and allows its human resources

states that as much as 23% of calls handled by a help desk are print-related. The accompanying outsourced and service contract options for repair and

from time-consuming “my machine won’t print” crises, enabling them to focus

alerts delivered through global monitoring systems, down times are better managed and crises averted.

Most companies don’t know what they pay per annum for their hardware,

over a range of different departments

and budgets, and simply goes undocumented. Often consumables lie unused in storerooms as an unutilised expense. With the managed ordering of ink and cartridges, costs are streamlined. Usually based on a monthly fee which is linked to a per-page rate, a company is better able to predict costs, make strategic orders on consumables and benefit from savings.

As workflows are streamlined and print outputs are managed, a company’s document security is automatically developed. Environmental impacts are also mitigated.

Suppliers should not ignore the MPS opportunity, which will enable them to offer their client base a solution that delivers on so many levels, benefiting suppliers and clients alike.


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facto driver for the bulk of strategic decisions facing the SA entrepreneur.

smart analytical tools, to enhance the dataset available to the conscientious decision-maker.

The key drivers of managed print services (MPS) are enhanced productivity, reduced hard copy charges, reduced impact on the environment, and substantially enhanced data security.

MPS is not a box sale. To measure the impact of MPS on opex, a total cost of ownership approach should be followed through to the cost versus benefit equation. To measure the intrinsic value of any software package, user experiences are combined with accurately recorded expenses across multiple time frames, before and after the installation of the MPS solution.

partner approach to ensure that the cornerstones of MPS are given priority,

through identifying a solid foundation upon which the entire system can be built into a modular, scalable and long-term reliable solution. A print solution that is managed will decrease printing costs substantially by automating the processes. Smaller paper volumes strictly comply with environmentally sensitive issues. Control measures are put into place to decrease downtime. The increase in productivity moves the business

forward, into an advanced productive and profitable

undertaking.Seartec, a proud distributor

powerfully positioned to offer the perfect MPS as a customised, tailored printing solution which cannot be dismissed at a whim by any business serious about streamlining their revenue. n

SHARP IPS DELIVERS BI THROUGH SMART PRINTING

DIGITALSIGNAGE

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i n t e r n a t i o n a l c o m m e n t

ACKNOWLEDGMENT

RAY LOISEL, senior vice-president of managed print services for West Point Products, is responsible for the global leadership of MPS programmes across the organisation

Around the start of the new year, many people set resolutions, focusing on self-improvement or breaking old habits.

But how often do business leaders or sales professionals assess and set resolutions for their businesses? For many, the start of the year is also a new

perfect time to look for ways to improve revenues, gain market share and grow. One of the key areas where imaging dealers can look to improve is within their MPS programme.

that may help accomplish that goal:

Resolve to implement an MPS sales process

that struggle to get off the ground or achieve the desired growth because they lack a consistent sales process. A defined sales process with proper training supporting it will give your sales personnel the skill-set and tools to more effectively prospect, conduct better assessments and consultatively sell to close more deals based on

quote. A defined sales process will also empower management to more effectively identify areas where personnel may be struggling and need

by training and implementing an MPS sales process within your organisation, you will treat MPS engagements as they should be treated: as consultative sales cycles that require discipline and

orders.

Resolve to maximise MPS softwareSoftware within MPS programmes

has been, and will continue to be, an essential infrastructure tool. But as we all know, successful MPS programmes require more than remote monitoring tools. At the same time, dealers should not overlook additional ways to maximise any of their chosen software tools. Challenge your software provider(s) to provide additional value.

The resolution of MPS

How companies can improve their MPS service delivery to customers


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Examples of this include dedicated support personnel who can assist with installations, troubleshoot reporting issues, set up reports and recommend best practices for sales proposals

addition, make sure you are looking to your software providers for integration features that can streamline price quotes and more.

Resolve to reduce risk in your programme

As you grow your programme and the number of clicks under contract, it becomes more likely that at least some of your engagements will present

into MPS, as well as veteran providers, the advice is clear: Look at what your key strengths are as a company and focus your MPS investment on what you do best. For many imaging providers, that core strength is as a sales organisation with long-held customer relationships. For others, core competencies may revolve around providing outstanding service to brand-name copier lines.

when operational expenses, such as managing contracts, support and service fulfilment, vary. Profit margins shrink if toner is over-shipped or service costs escalate due to equipment your technicians are not trained to service. Even phone triage can lower margins. Look to partners who can assist in mitigating these risks via printer service training or can even supplement service triage or dispatch

mitigated when MPS providers partner with programmes that can function as more “turnkey” by providing toner auto-fulfilment for them. While dealers may feel they give up some margin on the overall blended CPP, they also reduce the risk of margin erosion via a poorly performing or poorly managed fleet.

Create a culture of MPSMPS is not the latest passing fad.

stay and will continue to evolve and be sold in many forms and via many pricing models. Business leaders need to look to create a business culture that embraces basic MPS knowledge, training and employee competency for all staff.

with one sales rep and no executive sponsor, it should come as no surprise that this provider may struggle to gain

educate service, sales, accounting, customer service and all management about the business model and plans for the future. Even though not everyone on staff will be responsible for selling MPS, a basic understanding of its underlying principles goes a long way toward offering better support in your engagements.

about the continued opportunity that MPS presents. Don’t let discussions of

added services detract from your MPS

As evolving solutions within the imaging channel may temper the MPS

dealers to stay focused on solutions to help customers better manage documents

effective MPS engagement. n


Businesses today have many choices when it comes to identifying and selecting the ideal PBX (private business exchange) communications solution.

communications, we have seen the introduction of cloud-hosted PBX systems alongside the traditional on-site ones,

system will be whether to choose a cloud-

of which PBX system is preferred, a company will have to ensure their network

more bandwidth than data does.Traditional PBX systems involve a

switchboard handled by an operator,

lines run. The phone box connects to the phone service provider through a cable.

technology, PBX systems are able to send

or landline. They are also enabled to send calls to “softphones”, which are PCs equipped with software that enables them to receive calls.

looks like a phone and which contains the appropriate hardware, or it might exist as software on a user’s computer. This will be used with a headset and

as the traditional hold, transfer and call park options.

Hybrid PBX technology offers the

systems. Companies that use traditional systems and are reluctant to completely replace them can use hybrid PBX

The PBX system is either operated off-site, or on-site by the business. The latter is referred to as virtual PBX or self-hosted PBX.

Unless you are a technology business and have a large network business, a virtual or hosted system offers the most

This is due to the fact that there is no setup, maintenance and off-site hosting. All one has to do is purchase

connection to the online administration panel that will handle the PBX system’s daily functions.

be exchanged free of charge, as well as

to offer a toll free number for customers.When making its decision, a company

With the need to increase market share, many small and mid-size businesses face the question of how best to upgrade and extend their voice connectivity networks

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Managed communications


will need to consider whether the highest volumes of calls are outgoing or incoming, and then look at the related features of the different systems on offer.

Standard features include: call waiting; call forwarding and voice messaging; automated attendant or interactive

computerised menu to sort customers calls; voice messaging; call queuing; and multi-party conferencing.

Additional features can include voice-to-e-mail or voice-to-text messaging, including e-mail, instant messaging, video conferencing, desktop sharing,

developing and growing business, ensure that you choose a scalable option.

The level of security a business requires for its transfer of information needs consideration. With more sophisticated systems, additional services include camera surveillance and intruder alarms, where the security of the workplace can be monitored via a cell phone. Encryption is also an option.

Some PBXes allow voice-mail messages to be forwarded to an e-mail

handsets that support video call options for face-to-face communications.

may need mobility features such as Find

can also speak with the company and between themselves toll-free.

in travel costs due to teleconferencing. Ensure the phone system can support true

three-way calling.Measuring and managing a company’s

communications system is enabled via automatically recorded calls and reporting features. These offer companies assistance in sales review training, security and customer complaint issues, and they allow for report referencing at any time.

Management can analyse business processes, length of calls, and numbers through the Web browser by VPN (virtual private network).

VPN is a network technology that creates a secure network connection over a public network such as the

VPNs to connect campuses that may be distributed nationally or globally.

The cost of purchasing a PBX system

investment costs, total cost of ownership and operation.

a higher initial cost than an analogue

cost savings in total cost of ownership and operations and a knock-on effect

customer service. Also consider that a telephone system

calculations should be done over at least

Finally, consider the training required for a new system. Are there any costs related to this? What will the downtime be for integration and switch over to a new system?

All of these parameters must be weighed up before you decide to install a new PBX system. n

WHAT TO LOOK FOR IN A CALL CENTRE

With customers increasingly demanding faster response times, companies are forced either to employ more staff or to upgrade to a dedicated call centre, in order to maintain the productivity of their core staff.

For an expanding business, companies will need to consider either a centralised calling unit or service department, or a customised call centre in order to make communications more convenient and efficient.

Call centres traditionally facilitate two requirements: that of customer service, and that of sales. When outsourcing the service, remember that it will be the primary point of contact for your business as well as being representative of your identity, so proper research is required in order to find the right service provider.

Apart from state-of-the-art communications technology, your service provider will need to have database and product information about your company in order to service the client and fulfil requests properly.

requested, is the technology sophisticated enough to ensure it is sent and a follow-up call is made?

creators and a vital resource for service-orientated industries. Get in touch with a professional call centre first, such as the South African Contact Centre Community (SACCOM), to get some useful advice.

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Smooth, slick, smart and black make the perfect office accessories this winter

The Bosch Verobar fully automatic

button.

delivers powerful features, professional functionality and high levels of image quality for corporate imaging worthy of ‘men in black’.

The Alva infrared radiant gas heater is compact, light-weight and warm whether you have power or not.3

n e e d f u l t h i n g s

Choice Black

2

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V o l 9 8 - A p r i l 2 0 1 4m y o f f i c e m a g a z i n e18

The Samsung Galaxy Gear extends the smartphone experience to your wrist and

all your calls, texts and emails.

The Legend black stove top kettle is hot, fast and even whistles while it works!5

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n e e d f u l t h i n g s


A sales manager’s primary responsibility is to recruit, train and motivate their sales force to achieve peak performance. Of these three

vitally important management tasks, recruiting is the least understood and by far the most challenging.

interview process and hire a superstar

motivated, coachable and eager to train. On the other hand, if you’re recruiting out of desperation because your sales reps are failing left and right and you need another warm body, you’ll experience low

yourself constantly in the training mode.Here are my favourite eight questions

to ask during an interview:• Do you have written goals you want

to accomplish and if so, tell me about them? With this question, you’re looking for indications of the candidate’s maturity, focus, planning ability, and desire for achievement.

their written goals to the interview. •

check; how old were you; and what did you do with the money? With this question you’re probing to check the candidate’s work ethic.

• What are the top three leadership traits that you look for in a manager? With this question you’re attempting to gauge the candidate’s expectation of you and ascertain their preferred management style.

• Have you ever failed at something and, if so, why did you fail and what did you learn from the experience?

This question lends itself to a discussion on resiliency, personal responsibility and tendencies under pressure.

• Why do you believe that you are going to be successful as a sales rep? This question gives a candidate the opportunity to convince you that they have what it takes to be a top

candidate can’t sell themselves to you, don’t waste your time bringing them on board.

• What is the one thing you would improve about yourself? This question gives you an indication of a candidate’s self-image.

• Other than family members, who has

life and why? •

sales rep, what do you think the main reason would be? This is also a great question to ask the candidate’s spouse.

qualities any new hire must possess. The

rep is not loyal to their company, they are more likely to violate company policies and procedures. Disloyal employees are also the

sense to invest huge amounts of your

time and emotional capital training someone that you can’t depend on.

A sales manager is only as good as their candidate pipeline. While some turnover in your sales force - such as retirement, promotion and transfer - is understandable and can be anticipated, the quitter is often unpredictable. With this in mind, recruiting must be thought of as a long-term strategy rather than a

Perhaps the greatest mistake a sales manager can make is underestimating

turnover is high, it’s more than likely caused by improper recruiting, rather than inadequate training or a lack of incentives. Even if you’re the world’s best trainer and motivator, a failure to recruit correctly will result in a high turnover. n

Recruiting your way to the top

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s a l e s s a v v y

ACKNOWLEDGMENT

JOHN BOE presents a wide variety of motivational and sales-oriented keynotes and seminar programmes for sales meetings and


The true benefit of legal formsCorrect legal documentation and processes are very important to running an ethical and compliant business

Regulation and corporate governance means that both companies and individuals will spend a good part

out legal forms.Individuals sign

legal agreements for bonds, rentals, vehicles purchases, telephone accounts, employment contracts, visas, marriage licences, divorce decrees and death

For corporates, paper work is key to meeting regulations that keep best

changes happen all the time through the promulgation of new acts. “The inability to understand the

the business and its employees, leads to inadequate time to plan appropriately for these changes, which results in frustration, ineffective implementation and the perception that it is simply not that important to the organisation as a whole,” says Deloitte.

Nothing could be further from the truth, and companies must take heed that an inability to meet with regulation can result

demise of the business.For day-to-day requirements of an

individual’s life, there are standard

agreements, pre-printed and made available through local stationers and suppliers, as well as books and manuals that assist in the dissemination of important best practices.

These legal forms are respected by courts and attorneys for their ease-of-use and the breadth of practice areas they cover. Whether you need an apartment lease,

agreement or last will and testament, standard legal forms mean consumers can stay within the legal parameters without incurring any unnecessary and costly legal fees.

registers, and customs declaration pads are also legal documents. An invoice or delivery book can be used as evidence that a debt has been incurred. However, since invoices are sometimes abused by fraudsters or unscrupulous individuals or companies, the invoice is only enforceable if there is corroborating evidence, such as a duplicate bill or inventory documentation to prove that the product or service did actually change hands or take place.

Often printed as carbonless or no carbon

books are made from bond papers which are been chemically coated to react when pressure is applied (from a pen or output printer) and consists of microcapsules containing colour forming dyes. Under pressure, these capsules rupture, releasing the dyes which are then absorbed by the second sheet, CFB (coated front and back). This pressure

causes the following sheets to react in the same way until the last sheet CF (coated front) is reached.

within the scope of business, for example

ammunition stock registers; rebate stock books; engine drivers log books; blasting cartridge magazine registers; guard books; hotel registers; and maternity registers.

Many corporates make use of their own custom-designed forms printed by a graphic supplier. There are also service and supply companies, such as Lexis Nexis, which offer a bouquet of legal forms, templates and training for regulatory documents, which clients can download.

Small details, that a company may miss,

is advised that a specialised service is consulted, for example with regards to the correct legal requirements of what must appear on a company invoice.

industries also exist, such as Hortor s, which offers a diverse product range that encompasses many services within the legal sector. They offer an electronic Legal Diary and Directory that is used by legal professionals, and which provides a searchable database of attorneys, sheriffs, advocates and bar councils, as well as a legal calendar featuring High Court days.

They also provide e-mail encryption services, which enable professionals to securely send and receive encrypted e-mail and documents outside the

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organisation via a branded end-to-end encrypted e-mail communication channel that uses the same security technology as

e-mail service is able to track and provide proof of when an e-mail and attachment is received, read, replied to and forwarded, and

it”. Additional services include the supply of books on the Occupational Health and Safety

and the Basic Conditions of Employment Act.

offers a range of legal contracts and documents developed by leading legal

of practice to small and medium businesses across South Africa at a substantial time

a lawyer or solicitor draft documentation

by asking the business a series of questions; once those questions are completed, answers

sent to the company and stored in an online account.

legal document and can be used as evidence because it is a daily written record of a person’s historical movements, experiences and business appointments.

communications and documentation by companies on an almost daily basis, and can

so it is important that it the documents are

By law, certain details of the company must appear in every business letter or correspondence, such as the company’s full registered name. Such details must be legibly

company notices, parcel waybills, receipts, letters of credit, cheques, promissory notes, endorsements and orders. For example, if you work in the employment legal sector then you may need stationery

for disciplinary procedures or contracts.Sage Pastel offers its clients a range

of professional, pre-printed stationery, ranging from invoices and statements to other business related documents such as quotations, debit notes, supplier invoices and goods received notes.

printing of computer generated statements and waybills, security printing of cheques, barcoded tracking documents and vouchers, and even corporate branded wall and desk calendars and diaries. n

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Fraud, like other dishonest acts perpetrated by employees, is now a bigger source of danger for an employer than ever before. This is because the culture of dishonesty has

had 10 years in which to entrench itself. The state’s consistent failure to deter dishonesty has emboldened criminals, and it is often the employer who loses out through the crimes of robbery, theft, pilfering, hijacking and fraud.

However, out of all these brands of commercial crime, fraud holds the biggest danger. This is because fraud is the easiest of crimes to hide. Due to the inherent nature of fraud, which often involves trickery and deception, large amounts of money can be spirited away without the employer ever becoming aware of it.

fraud, employers need to get to grips with what it means in a legal sense.

representation, by words or conduct or by withholding facts where there is a duty to disclose them, in order to obtain a material advantage.

“To prove fraud it is necessary to show that a false representation was made (1) knowingly, (2) without belief in its truth, or (3) recklessly, without concern whether it was true or not.

“A contract based on fraud may be declared void at the option of the

for employers. Firstly, the meaning of fraud is broader than many people think. For example, even where an employee was not sure that their statement was untrue, this could be fraudulent if the employer can show that the employee made the untrue statement recklessly, without regard for its truthfulness.

For instance, where a salesperson tells their boss that a product is defective in order to be able to buy it more cheaply, this could be seen as fraud even if the salesperson was not sure that the item was defective.

Secondly, in order to prove fraud, the employer must show that the employee committed the act for gain. However, such

be committed for the advantage of a friend or family member, or could be a means

For example, claiming false

applicant would be gaining employment based on a lie.

The danger is that the employee could avoid dismissal for fraud on the grounds that the fraud occurred during the pre-employment stage. That is, because the fraudster perpetrated the misrepresentation before the employment contract took effect, they could argue that they cannot be disciplined for an act carried out when they were not an employee. There is a potential danger here for employers because the courts have been willing to see employment contracts and employment relationships as separate entities.

The employer’s strategy for combating employee fraud needs to be based on two broad approaches, namely prevention and reaction. Prevention

involves the principle of trusting nobody, and the implementation of comprehensive safeguards. These could include measures such as video cameras and telephone conversation recordings, authority levels and procedures, access controls and auditing procedures.

all reports or hints of irregularities, responding to them swiftly and in a way that makes it clear that fraud will not be tolerated under any circumstances.

Turning a blind eye to irregular acts of employees encourages dishonesty. Failure to discipline and dismiss the perpetrator will perpetuate the culture of dishonesty but failure to investigate and manage the incident properly can result in the dismissed employee being

compensation for an unfair dismissal. That would mean that an employee

who defrauded the employer of millions of rand could win hundreds of thousands more from the employer, simply because the employer failed to prove the employee’s guilt at the CCMA.

Amusement Eastern Cape (2002,

two employees 11 months’ worth of compensation because the employer had failed to prove that the dismissed employees had committed fraud. n

ACKNOWLEDGMENT

IVAN ISRAELSTAM is the chief executive of Labour Law Management

in The Star.

h u m a n r e s o u r c e s

Employee fraud and the lawThere is an urgent need for employers to make radical improvements to their employment processes and contracts, security arrangements, disciplinary procedures and labour law expertise


Following the new Companies Act of 2008, not all companies are required to complete an annual report; however, they are required to prepare

statements. Even as a sole proprietor, a business report can be a fundamental tool allowing an owner to document and track the progress of the company.

Whether a company is producing an annual report as part of their obligation

agencies, or as a tool for their own analysis of their business model, it is an easily accessible central point of information. The report can also double as a marketing package for promotion of the company, and is valuable for introducing the company to new clients.

Business owners are advised to incorporate reporting as a regular practice for data collection within the business in order to document progress, control expenditure, help formulate budget and marketing plans, and pinpoint which are the company’s most successful products or services.

With regular review, a business is better able to make quick decisions on

disruptive issues, as well as predict

areas of business that need further management.

Ultimately, the company report acts as a barometer of company health to shareholders, stakeholders, the media, the industry as a whole, the owner or management.

Annual reports do not have to be dry and boring, although far too many are. By outsourcing annual reports to professional branding agencies,

marketing mind-sets, and enhanced graphics, design and layout skills that will put a “face” on the business. They can also assist in producing the report in a variety of formats, such as an electronic report.

Petrochemical company Sasol’s 2012 annual report received the Best Annual

long way to highlighting the company’s achievements, transparency and reputation.

The Web site www.annualreports.com offers a free service where the most complete and up-to-date listings

viewed.For educated investors, corporate

annual reports are the most important research tool available, enabling them to stay up-to-date on a company’s yearly outlook. n

COMPOSITION OF AN ANNUAL REPORTWhether an internal document, a full-colour branded brochure or a cutting-edge photo book, an annual report carries key information about the business that includes:

• A company history; • Key highlights; • Technology; • • A balance sheet; • • Financial summary and cash

• accounting methods;

• Equipment depreciation or purchases;

• Funding; • Sales achievements and

productivity; • Marketing strategies; • Changing business conditions;

and • Eco audit statements.

Creating a corporate paper trailBusiness and annual reports are an important source of corporate transparency, both internally and to greater market investors

b u s i n e s s l a n d s c a p e


B o o k s a n d C D s

Books of

choiceA look at the retail book market and the factors

that sway consumer purchases

Retailers aim to both maximise

reduce their risk when making stock selections. This means many of their decisions are based on the margin with the

merchandiser and how the product will

range needed to deliver a good return.

or titles need to be included in the range to offer the customer a choice, but not create confusion or excessive stock and management headaches.

Finally, retailers need to label products with a retail price that is alluring to the customer, yet in line with the retailer’s brand offering and core product characteristics.

Chain bookstores often use best-seller lists as part of their selection process, enabling them to deliver popular books to

They rely on the fact that almost everyone has heard of the New York Times Bestseller List - and even if they haven’t, it sounds like an impressive list to select a book from.

The New York Times list is a survey based on a number of accounts polled weekly for sales, monitored from a Sunday to Sunday. While it works as a benchmark of success for authors, it

compiled from consumer purchases that

channels on DSTV, radio stations and

sales - especially when retailers use the themes, branding and titles for further in-store promotion.

The risk lies in a retailer focusing too much on bestsellers, which could end up affecting product variety and causing sales to be concentrated on those products only - leaving other products sitting on the shelf.

For example, Christian Book Discounters (CBD) is a retailer and wholesaler

discounted prices, selling them directly to the public via an online store. CBD also services theological colleges.

Our prime objective is to offer good quality Christian literature to the man on the street at a price they can afford, and to promote a culture of reading amongst Christians.

Today CBD helps churches in South Africa to achieve this goal by supplying them with literature for their book tables, as well as by running bookshops in six churches around the country.

Their extensive range of theological literature enables Bible Colleges to source all required textbooks from them. Once or twice a year CBD brings out guest speakers who travel to churches around the country and speak on a wide range of topics.

A familiar name to many, especially in law, education and academic publishing, is Juta and Company - one of the oldest publishing houses of student textbooks in South Africa.

Juta’s retail bookshop division was sold to Protea Bookstores in December 2013, but it has remained relevant by embracing technological innovation and diversifying into training, e-learning and technology-driven information solutions.

Juta has a strong commitment to social change, as evidenced by its long-term support of the Tertiary School in Business

education institution. Juta has donated most of TSiBA’s required academic

What makes TSiBA so unique is that all the leadership and entrepreneurship students are on full tuition scholarships. TSiBA does not require students to repay the institution for their studies, but rather to “pay it forward’ to their community. n

The South African Book Fair takes place

Visit www.southafricanbookfair.co.za.


Tell us a little about your company?Permoseal consists of two different business sectors, the consumer division and the industrial division. The consumer division has two channels, namely stationary/chain and hardware. Products such as Bostik Prestik, Clear Adhesive, Glue Sticks and certain art and craft products within the Bostik range are among our best sellers.Tell us about recent developments within the company?Permoseal recently acquired two industrial businesses

also acquired various properties in Johannesburg, Durban and Cape Town to facilitate an increase in future growth capacity.What is the company’s secret to success?

to be the country’s leading supplier of consumer and industrial adhesives. We provide quality and service on time, at the right

in the industry.What is your approach to the different sales channels?Our sales teams mimic our distribution footprint, to cover the entire country and areas beyond South Africa’s borders. We take all the opportunity areas in each channel and maximise them.

years?Through innovation and a focus on our brand leaders.Do you travel a lot in your job?

with a few trips into Africa as well.Do you believe trade shows and exhibitions are important to your business? They are important and have a place in our business. We do exhibit when necessary, as well as visit shows for market and product knowledge.Comment on current market and any future trends on the horizon?Certainly, tough trading times lie ahead, but business will sort itself out in the long term.Do you believe online platforms are a threat?

merchandiser for Cadbury’s and worked my way up from

What do you do best?Co-ordinating and motivating team members to bring out the best in them.What has been your greatest lesson in life?How to be humble and patient, and to trust and believe.Tell us about the highlights you have enjoyed in your career?

hard work gets recognised.How do you handle stress?

de-stresses me. Tell us about your childhood and some favourite memories of growing up?

challenges are creeping in more and more; however, it is about

What is your life’s motto or personal brand?

Use three words to describe yourself.Dedicated, friendly, competitive.What is the one thing you can’t do without?My faith.What would be the most valuable question you could ask yourself?

Tell us something about yourself that we didn’t know?

Describe your dream life in six words.Being a highly paid professional sportsman. n

AQ&with Tony Price

bought by the Jacobs family who, through a focused strategy, have led the company to become

Meet Tony Price, national sales manager for Permoseal

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p e r s o n A b i l i t y


Despite the current hi-tech era we live in, and the increasing competition from large super stores and e-tailers selling toy-related items, traditional toys can still

have an advantage in the niche retail sector and add value to a gifting service.

Children make up a large sector of the current marketplace - there will always be children and they will always want toys. Undoubtedly, times are tough in the toy sector as markets have shifted focus away from traditional toys and board games to handheld electronic devices. However, the toy market has shown a level of adaption, producing interactive and controllable toys which demonstrate a market crossover.

For example, Lego has added interactive components and integration with smartphones in order to offer new gaming experiences. Lego Mindstorms is a programmable robotics construction set which gives children the power to create and command their own Lego robots. They walk, talk and follow commands through its intuitive software program.

Hasbro’s Furby is another example of

communicates wirelessly with iOS and

sounds and music and can evolve as it learns.

Lazer Tag offer interactive toys that are crossovers between modern and traditional guns.

One of the world’s most renowned games is Monopoly, and today’s parents can now buy its latest edition: zAPPed. A smartphone is placed in the centre of the board and controls all the banking

effects to moves made on the board.

What can retailers do?For smaller retailers who are not able to carry hi-tech toy stocks or pay top dollar for global brands and their accompanying licensing fees, there is still the luxury of innovation and custom, localised offerings.

First take a close look at your mainstay

toy offering to your target market. Parents are the purchasers and their budgets are squeezed. There is, however, a very

goods and their throw-away value. Ultimately, parents see toys as tools

and they want the best ones for their developing children. Even if they do buy tech toys, they will also buy traditional toys for their children to play with half the time. Source locally and stock toys that are custom manufactured for the South African market.

buy toys that remind them of their own

childhoods.With a rise in New Age thinking and

the spread of related educational facilities such Montessori and Waldorf, there is an increase in the demand for wooden, crafted and educational toys.

by concentrating on the under 7+ market, where children are not yet digitally focused.

Alternatively, choose a unique theme and purchase through small, local-based companies. Examples include toys for the blind, Afrikaans scrapbooking kits or locally manufactured steam trains.

Avoid undercutting locally manufactured goods and instead work with the manufacturer to create special in-store promotions and exclusives.

products, make sure they reflect current markets and are matched to blockbuster films which show during school holidays and over peak selling times such as Christmas.

There are thousands of new toys coming onto the market, and retailers can’t keep the same toys on the shelves as they did last year if they want to stay relevant. This

buying group.

to keep tech toys, ensure they reflect the popular educational learning items currently available, such as LeapFrog. n

Linking toys and technology to take advantage of niche markets

Toy-toy sales

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When installing window coverings, consider the following: • Size of area to be covered; • Window orientation and climate; • Building orientation and budget; • Latitude; • Solar radiation transmittance; • • • Energy performance ratings; and• Durability and ease of cleaning

and maintenance.

Most of us are aware of the damage the sun can cause to skin, but solar energy can cause as much destruction to

a building’s interior. Whether it’s the deterioration of furniture, fabrics and carpets, or the increase in humidity and temperature, the sun can lead to impaired productivity in the work place.

Not only does sunshine raise ambient temperature levels, but it also creates glare

the use of window coverings, it is possible to completely block out or diffuse the light, protect the interior from insects entering

and provide privacy, such as in hospitals or doctors’ rooms.

Window coverings can be hard or soft, and they can be placed on the interior or exterior of a building. Coverings can be applied to a variety of spaces, from conference rooms that need total blackout, to canteens where food aromas can get trapped in fabrics, to bathrooms where there might be a build-up of mildew.

Exterior coverings include awnings and roller shutters which are mounted above the window, with channels for automated opening and closing.

completely and act as an added security

feature. For example, they provide total cover for the front of shops. They are also durable and impervious to rain, wind and rust.

and mesh window screens. They usually

variety of materials and colours, such as wood or bamboo.

vertical or horizontal, and can be pulled open or closed manually or via a remote. Sophisticated systems can even include internal light sensors that detect when

automated blinds automatically. This technology came about following

studies which show people who pull shades completely down rarely get around to pushing them up again, which causes buildings to remain too dark and too cold, creating increased output on internal HVAC systems.

New green offerings can now cut

maximising the sun’s energy. These are especially useful for tall,

glass buildings that need to stay cool. More sophisticated systems can predict how much light is entering the window

to the angle of the sun, either through automation of the blinds or via glass that automatically takes on a darker tint when the sun is shining.

blinds offer a practical option and come in a variety of standard styles and colours.

Very high windows and skylights will require motorised blinds.

on interior glass doors as the handle tends to get stuck in the slats. Custom windows, such as bay windows or

Eco-friendly products include kiln-dried bamboo, which doesn’t warp or split, and faux wood ranges.

Exterior north-facing awnings can

summer. Available in metal, canvas or acrylic and polyvinyl laminates, they are usually water repellent and resistant to mildew and fading.

tightly woven in lighter colours to better

ventilation to prevent hot air being trapped, awnings usually features eyelet openings along the top and sides.

arms, they also offer protection from the wind and work well on canteen patios. n

Cover from the sunWindow coverings can generate savings on your electricity bill throughout the year

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The power chairSuccess starts with your choice of chair

We all have a physical and emotional attachment

chair, which is hardly surprising

since many of us spend up to 12 hours a day sitting in a chair of some sort. That is more time than most people spend sleeping at night.

The next time you meet a grumpy client, you might want to ask them what type of chair they are sitting in. Chances are they’re sitting more than they are

equate to a good mattress.Of course only ask a boss this sort of

question. They are the only ones who have the privilege of being able to order a new chair. You could run the risk of making the other person even more grumpy by pointing out something they are unlikely to be able to change.

interview, the size of the spaces we sit in

behaviour. When we are exposed to large spaces

and environments, we automatically expand our personal space and have more expansive gestures, which leads to more expansive thinking. So it would seem we are constrained as much by our

their bowls. All the more reason to buy a large,

comfortable chair to improve your status. According to Yap, our feelings of power affect our attitudes. Power can also help to combat stress - possibly because it

on our goals. Channelling this delivers positive outcomes.

Smart chairs can recline and swivel; are made of wood and leather; have a

positions; have a pneumatic lift; and can even massage your back.

They come with names such as

Think, Generation and Boss, and are ergonomically designed to suit different body types, sizes and positions. They

spin, twist, stretch and tilt.These chairs can be customised for big

and tall bosses, or for small bosses to look bigger, or simply for those who want to sit like a boss.

Through the use of carefully moulded foam and padded extremities, in designs such as antique, customised or contemporary modern, there are as many choices as there are management styles.

have to evolve with their chairs. Just remember, though, that when

the boss buys that big chair, they are going to need a big desk and a bigger computer screen to go with it. n

Did you know?A Bachelor’s chair, which dates from the 18th century, converts into step stool, ladder or ironing board.

f u r n i t u r e


Xbox One to launch in September

Microsoft’s Xbox One console is due to arrive in South Africa in September.

“The Xbox One replaces not only the old console, but the old media centre as well, providing a single point of entertainment and communications for the family,” states Heinz Stephan, business practice director at Comztek Consumer Solutions, Microsoft’s South African hardware distributor.

“With its launch, we could clearly see that the Xbox One is

of it.

console, but rather as the single most advanced hybrid gaming and entertainment console. Microsoft has achieved this by creating a dual and parallel running, state-of-the-art Gaming and Windows Operating Systems. What’s more is that the wait for South Africans is almost over,” says Stephan.

The console has had its own “clash of clans” with strong

outsells Microsoft.

Obituaries

deaths beset it recently, and it is with deep sadness that we bring you the following notices:

he spent the subsequent years building a reputation for exceptional service (with no fuss) and quality.

Purnell was a mentor to all the staff at Offus and his passing has been exceptionally hard on both colleagues and family. His wife, Grace, remains a director in the business.

Zelda Smith Morrison, of Fellowes Beswick, died of a heart attack recently. Smith Morrison worked

Beswick. Smith Morrison was always friendly and helpful with her clients. She wasn’t only there to take clients’ orders: she would also lend an ear to their

be missed as a sister, friend and colleague.

Piet van Niekerk, a shareholder of PA Office National Stationers in Upington, has passed away following a heart attack. Van Niekerk was well known and respected in the trade, and will be missed by family and colleagues.

Builders Express N1 City opens

Builders Express has open its doors in N1 City, located

secret to successful retailing is to give its customers what they want and will focus on providing customers with the

Their product range includes paint and accessories, power tools, hand tools, hardware, lighting, garden plants and accessories, outdoor, electrical, security, décor, pool as well as sanitary ware and accessories.

Service offerings include timber and key cutting; pool water testing; paint colour mixing and advice as well as delivery services.

The new store’s design and layout is easy to navigate

technologies have been used as well as environmentally friendly features to reduce energy and water consumption.

• Business Technology Centre, Queenstown, Eastern Cape;

• Northern Cape;

• •

• Jayen Solutions, Northgate, Gauteng; • Nashua Tshwane, Pretoria, Gauteng; • Just Write Stationery Solutions East London, Eastern

Cape; •

Mpumalanga; • •

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New appointments

Point has appointed Anthea Campbell as promotional goods manager. Point is a technology-driven marketing materials procurement management consultancy, focusing on cost economy, brand

Campbell and her team are able to assist clients in the sourcing of all promotional items from clothing to specialist gifting and gadgets.

management of the process and branding of items.

Ackermans has appointed Rob Scholtz as supply chain director. He has extensive experience in various aspects of supply chain management in both local and international markets, garnered through senior positions and

Ackermans MD Sean Cardinaal says, “With his wealth of knowledge we believe that he will be instrumental in taking our business to even greater heights.

“He will put this experience into practice at Ackermans by taking up the responsibility of leading the current supply chain function and working with the supply chain team to formulate and implement new strategies.”

Struik Christian Media has appointed a new general manager. Susan van der Schijffher more than 30 years of experience in the book industry.

Overcoming the Nigerian e-commerce payments hurdle

e-commerce providers there are many opportunities if you have the right supporting network of partners and suppliers.

Philip says setting up in Nigeria has proven to be extremely challenging for online retailers in particular.

“As in most African markets, Nigeria has a complex and atypical payments environment. Credit cards are rare, and there is a wide range of branded and proprietary debit cards and payment methods available on different networks which must be brought together cohesively.”

switch or local equivalent of South Africa’s Bankserv where online payments

their payment offering from scratch and make multiple links and integrations to different networks.”

Philip says this creates an opportunity for payment services providers like PayGate to play an important facilitating role.

integrations and relationships together into a single package that works.”

The task is challenging, says Philip, but by no means impossible. “The Nigerian environment on the whole is challenging, and visiting Lagos (the New York of Africa) is an interesting experience, not for the fainthearted — but when it comes to business, there’s a difference. Once the personal contact has been made and there’s an agreement to do business together, things move fast. They are very driven.”

With 170-million connected consumers, says Philip, it makes the extra effort worthwhile. “Lagos and Nigeria are really starting to take off as a global business destination. We believe there’s a window period of three to four years to establish a strong presence in the Nigerian market.”

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Boeing is launching an initiative with South African Airways (SAA) and the Roundtable on Sustainable Biomaterials (RSB) to expand opportunities for

“smallhold” farmers in southern Africa to grow crops that produce sustainable fuels.

The programme builds on a global effort

help farmers with small plots of land gain access to markets for sustainable biofuels and biomaterials.

stakeholders to create pilot programmes to build knowledge and skills among groups of farmers who want to certify their crops as sustainable.

Over the long term, as southern Africa gains capacity in this area, more farmers will be positioned to tap into demand

socioeconomic value to communities without adverse impact to food supplies, fresh water or land use.

“SAA seeks to drive development of sustainable biofuel supply chains in a way that enhances our region’s economic opportunity from local agriculture and energy production,”

environmental affairs specialist.

farmers, given their importance to our country’s rural economy.”

“A sustainable aviation biofuel industry presents a chance for this smallhold farming community to pursue economic development opportunities that would positively impact their livelihood,” says Lianne Stein, Boeing vice-president of global corporate citizenship. “As part of Boeing’s efforts to build better communities worldwide, we are working to ensure positive outcomes for the environment and, most importantly, for the people of southern Africa.”

“We will work with partners from across

together to help small farmers improve

on Sustainable Biomaterials. “Certifying small farmers is the surest way to ensure sustainable biofuels that not only reduce carbon emissions, but also improve the livelihoods of rural communities.”

When produced sustainably, aviation

emissions through its life cycle (compared to petroleum fuel) because biofuel feedstocks absorb carbon dioxide during

to required standards has been approved

conducted since the fuel was approved. n

Boeing, SAA explore sustainable biofuel crops

e c o n e w s

We are told to “save the planet and go digital” or save the environment by opting for e-billing. You may even have “please

consider the environment before printing” on your e-mails.

Users have, however, been warned to stop buying into claims by service providers that going paperless saves trees and combats climate change.

convenience and accessibility. But these

than print,” says PAMSA’s Jane Molony.Paper is produced from a renewable

resource: wood. All paper produced in South Africa comes from plantation-grown

not come from indigenous forests but from sustainably managed timber plantations.

Around 600-million trees across 762 000

paper manufacturing. These act as massive carbon sinks, absorbing millions of tonnes of carbon dioxide. When timber is harvested

and turned into pulp and paper, the carbon stored is only released when the paper burns or biodegrades. This is why paper

stored for longer.

we harvest and we replant: 260 000 new trees every day.

Print Versus Digital Media: False Dilemmas and Forced Choices, Don Carli, a senior researcher at

says: “While paper mills emit visible plumes of steam, and waste paper piles up in plain sight, the invisible ‘grey energy’ used to manufacture digital technologies and the toxic ‘e-waste’ associated with electronics are largely out of sight and out of mind.”

The average American consumes almost

data”, or data that is exchanged between computers but never seen by human eyes

beginning to study.“We don’t know the environmental impact

of saving a document on a server for 10 years or more. And we have no idea of the

electronic devices that cannot easily be recycled safely and practically,” says Hans

National Geographic Society.

electronic waste as the fastest growing component of the municipal waste stream.

“We need to look at the life cycle of the

stresses Molony.“Environmentally conscious citizens

who use digital media would need to consider raw materials, how and where items are manufactured, their means of transportation, how they are powered, and their recyclability.”

and printed material, the simplest way is to buy locally produced paper or look for

which demonstrate a sustainable process, from the forest to the consumer.

Consumers often fall into the trap of insisting on printing on recycled paper.

“Most recycled paper is imported along with a hidden carbon footprint. Locally

as green, and you support the domestic economy.”

Carli sums it up: digital media doesn’t grow on trees.

Source: www.thepaperstory.co.za. n

Going green?Consider using paper

e c o n e w s

What’s happening out and about

ABOVE:The Cape Winemakers Guild Protégé Programme is going from strength to strength. Here are their latest recruits depicting the Cape Winemakers Guild’s effective transformation and empowerment of promising individuals.

BESWICK FELLOWES LAUNCH

Colin E Browne, ex-editor of magazine, speaking at The Success Summit which took place in Gauteng in March. The speaker line up included Steve Wozniak who co-founded Apple with Steve Jobs; and Jordan Belfort who was portrayed by Leonardo Di Caprio in ‘The Wolf of Wall Street’.

LEFT: Paper had its place at the recent Decorex show which took place in Cape Town in March. From decor to custom produced products, inspiration was everywhere.

DECOREX SHOW

THE SUCCESS SUMMIT

Beswick Fellowes launched their range of new products at the Crystal Towers, Century City in Cape Town recently. On

Ispire and G2 desk range.

V o l 9 8 - A p r i l 2 0 1 4

s c e n e a r o u n d

THE CAPE WINEMAKERS GUILD PROTÉGÉ PROGRAMME


Engen has met the challenge of providing affordable training to more than 17 000 forecourt staff at its more than 1 200 dealer franchises nationwide via an iPad training app developed by training solution provider Fuel Online and Engen-sponsored iPads from Apple reseller Digicape.

PYROTEC CLIENT DAY

In a recent venture, Woolworths Trust made it possible for Woolworths staff members to team up with an inspiring organisation called Newkidz, to renovate 10 facilities that care for children in Cape Town. Here the team is seen hard at work and having fun at Carol’s day care centre.

The Engen Woolworths Foodstop in the small town of Upington in the Northern Cape is seeing high growth usually associated with the bigger cities where high volumes of passing trade justify the investment. This service station has

introduction of the Woolworths store and

road north to Namibia.

Amarula Cream, one of South Africa’s most famous exports and also the country’s only brand to make it on to the Impact Databank list of global top 100 premium spirits brands, has won gold at the 2014 San Francisco World Spirits Competition.

Pyrotec commemorated 30 years as a Fix-a-Form® licensee and to celebrate they held an Open Day for their customers at their headquarters in Muizenberg. The day included presentations from the Pyrotec team, a factory tour and a delectable lunch at the

Kalk Bay.

BEFORE

AFTER

iPADS FOR ENGEN ENGEN WOOLWORTHS FOODSTOP

Send your event invitations or photographic reviews to [email protected]

for future inclusion.

w w w . s h o p - s a . c o . z a

s c e n e a r o u n d


V o l 9 8 - A p r i l 2 0 1 4m y o f f i c e m a g a z i n e 38

p r o d u c t s h o w c a s e

Tel: 011 237 1000 • Fax: 086 566 6503

www.mecer.co.za

THE MECER XPRESS – SMARTLIFE TABLET SERIES

to work and play, faster and smarter, while on the move.• Built-in GPS and 3G (Voice and Data)• • • • Easy integration to all applications and devices such as printers and cameras.• Powered by Android

Tel: 011 226 3300 Fax: 011 837 9489

Web: www.rexelsa.co.za

Tel: 011 226 3300 Fax: 011 837 9489


Tel: 011 226 3300 Fax: 011 837 9489


REXEL FUSION 3100L A3 LAMINATOR

results fast. Stylish and compact, it is ready to use in one minute and laminates a single

30 minutes conserves energy.

REXEL FUSION 3000L A4 AND A3 LAMINATORS

results fast. Stylish and compact, it is ready to use in 90 seconds and laminates a single

shut off after 30 minutes conserves energy.

LEVER ARCH FILE PP 50MM/75MM

• Earth friendly PVC free• • • Assorted colours available


p r o d u c t s h o w c a s e

Tel: 011 248 0300

www.koloksa.co.za

AVANZA - M1100 SUPERCOIN - MONEY COUNTER

• Saves time and Labour cost• • Counts and sorts 216 coins per minute• Add and Batch function• Auto stop when the coin tray is full• Total value and quantity per denomination

Tel: 086 111 4407 / 011 7928919

Fax: 011 7929732

[email protected] www.aztradingcc.co.za

DSB CB 20 COMB BINDER

The CB 20 comb binder is another model from the DSB Tango Series range. Equipped with the effortless punching system and patented transmission structure for easy and effortless punching and binding.

different paper sizes as well as a convenient guide for selecting the proper paper comb size.

DSB WR 20 WIRE BINDER

The DSB Tango Series range of binding machines has been designed for effortless punching

various types of Punching. However, the biggest feature is the Effortless Punching capability of

Tel: 011 887 1056

Email: [email protected]

Web: www.speech.co.za

PHILIPS VOICE RECORDERS AND NUANCE DRAGON NATURALLYSPEAKING

recording notes, conversations, lectures, music, meetings and professional dictation. All models are compatible with Dragon NaturallySpeaking speech recognition software. The

excellent audio input quality.

Tel: 086 111 4407 / 011 7928919

Fax: 011 7929732

[email protected] www.aztradingcc.co.za

AADDING MACHINE, POINT OF SALE AND MACHINE ROLLSBSC Stationery - Treeline

PaperGeni

Rotunda

ADHESIVES, GLUES AND SPRAYSBIC South Africa (Pty) Ltd - Correction Fluid,

Glue sticks & Super Glue

BSC Stationery - Treeline, BIC, Bostik, Ponal,

Pritt, Pentel, Staedtler

Palm Stationery Manufacturers - New Wave

Freedom Stationery - Marlin

ADHESIVE NOTES3M SA PTY Ltd - Post-it ®

BSC Stationery - Stick ‘n Notes

ART, CRAFT, GRAPHIC AND DRAWING MATERIALSBSC Stationery - Treeline, Pentel, Pilot,

Henkel, Bostik, Staedtler,

CTP Stationery - A4 coloured poster boards


Max Frank - Uni, Artline

Pentel S.A (Pty) Ltd. - Oil pastels and

watercolour paint

BBAGS AND CASESBSC Stationery

Staedtler

Flip File - Business cases.

Freedom Stationery - Space Case and Marlin

Global Bag And Sportswear Manufactures -

Custom schoolbags ,tracksuits

Kolok - Kenton

Topmark - School Bags, Laptop Bags, Pencil

Cases, Sports Bags, Luggage

BATTERIESBSC Stationery - Eveready

Nikki Distributors - Duracell Batteries

Nikki Distributors - Energizer Batteries

BIN RANGE

BINDING ACCESSORIESAZ Trading - Plastic Comb, Wire, Thermal &

Covers

- Fellowes

BSC Stationery - Treeline, Rexel

CTP Donau

A4 poster board

Parrot Products - Parrot Comb Binding

Machines

- Rexel and GBC

W Vos & Co - Renz covers & combs, ringwire

BINDING MACHINESAZ Trading - DSB, Neorel

- Fellowes

Parrot Products - Parrot Comb Binding

Machines

- GBC and Rexel ranges

W Vos & Company - Renz.

BOARDSBIC South Africa (Pty) Ltd - BIC Velleda

School Whiteboards

BSC Stationery - Bestboards, Pentel, Pilot,

CTP Stationery - Flip Chart Pads

Hortors Stationery - Legal Notices i.e. Basic

Conditions & OSH Act and Leave and Absence

Chart


Max Frank - Artline Flipchart Markers, Artline,

Maxi whiteboard markers


Parrot Products - Full range of boards and

accessories. Custom boards printed to your

- NOBO whiteboards,

pinboards, easels and accessories

BOOK COVERSCTP Stationery - Poly Prop Donau heavy duty

covers

Empire Toy & Stationery

Freedom Stationery

Gordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured self

adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper Products

Palm Stationery Manufacturers - brown paper

rolls, poly rolls, gift-wrap

RBE - Papersmart

BOOKS AND PADSBSC Stationery - Treeline

CTP Stationery - Impala and premier books

and pads

Freedom Stationery - Manufacturers

Hortors Stationery - Legal registers

Impala Vuwa Stationery Manufacturers

Palm Stationery Manufacturers

Power Stationery - Powerstar

RBE - NCR Business Books

BOXES AND CARTONS - Bankers Box to

Boxes and Cartons

CTP Stationery - Archiving Systems

Specialised Filing Systems - Archive and

Off-Site

Tidy Files - Acid free archiving products

CCALCULATORSBSC Stationery - Treeline, Kaiser, Sharp

Freedom Stationery

Kolok - HP

Nikki Distributors - Truly calculators



- IBICO

CALENDARSCTP Stationery - Diaries assorted sizes

CALLIGRAPHYMax Frank - Artline

CANTEENKolok - Tea, Coffee, milk etc,

40

SOURCE PRODUCTS HERE

CombBind C12 CombBind C20 CombBind C340

Effortless binding

with perfect results

CombBind C150 Pro

CARBON PAPER AND FILMSRBE - NCR Business Books

CD’S, DVD’S AND DISKETTESKolok - Verbatim, Kenton

CLIP BOARDSCTP Stationery - DONAU brand

Parrot Products - Masonite and whiteboard

CLIPS, FASTENERS AND PINSFreedom Stationery - Marlin

Grip Binders

Essentials, Stephens, Penguin

Tidy Files - Filing solution

COLOURING BOOKSEmpire Toy & Stationery - Empire books



COMPUTER ACCESSORIES- Fellowes

Kolok - Verbatim, Kenton

Pyrotec - Tower Inkjet-laser labels, business

cards and photo paper

COMPUTER CLEANING - Fellowes

Pyrotec - Tower computer cleaning range

Kolok - ComputerCare

COMPUTER CONSUMABLESCTP Stationery

KMP - for computer consumables

Kolok Unlimited - Penguin (Ribbons, Toners,

Inkjets,) ,Till and fax rolls

Redfern Print Services - Redfern inkjet/laser/

copier labels and a full range of stationery

labels

COMPUTER HARDWAREKolok Unlimited - Blazer UPS systems, Geha

(Interactive white boards)

CORPORATE STATIONERY & GIFTINGStar Stationers and Printers

CRAYONS AND CHALKSBSC Stationery - Treeline, BIC, Henkel, Faber

Castell, Staedtler


Palm Stationery Manufacturers - Chalks and

Crayons

Power Stationery-Powerstar

DDESK SETS AND ACCESSORIESBIC South Africa (Pty) Ltd - Desk Set Solo

Delux

BSC Stationery - Treeline


Ledger Systems - Falcon Products

- Rexel Eco Range

DIARIES, PLANNERS AND ORGANISERSCTP Stationery - CTP Brand

Hortors Stationery - Legal diaries

and T-card kits

South African Diaries - For all your diary

needs

DICTATION - TRANSCRIPTIONOlympus Audio S.A - Digital Voice Recorders,

Transcription Kits and Accessories.

Powerhouse Dictation for Philips - Dictation,

transcription, meeting recording, mini-tapes,

foot pedals, accessories

DRAUGHTING AND DRAWING OFFICE SUPPLIESCTP Stationery - A4 Poster Boards

EEMBOSSERS AND ENGRAVINGRubber Stamp & Engraving Co - Ideal

& Trodat Embossers (pocket, desk and

electronic), Trotec

ENVELOPES AND MAILINGBSC Stationery - Leo Envelopes, Jiffy

CTP Stationery - Commercial envelopes

Global envelopes

Grafton/Star

KZN ENVELOPES

Merpak Envelopes - Simplistic, full range of

printed and plain envelopes

Narayan Wholesaler - Wholesaler of Quality

Envelopes, Peel and Seal

PaperGeni

RBE - Papersmart

ERASERS & ERASING / CORRECTION FLUIDSBIC South Africa (Pty) Ltd - Tippex tape,

bottle and Pen

BSC Stationery - Treeline, BIC, Artline, Faber

Castell, Pentel, Pilot, Staedtler, Pritt


Max Frank - Uni

Palm Stationery Manufacturers - Tape/Erasers

Pentel S.A (PTY) LTD - Hi-Polymer and Ain

eraser, correction tape and pens


FFAX ROLL MANUFACTURERSRotunda

FILES AND FILINGAfrican Filing Systems

and arching products

BSC Stationery

CTP Stationery - Full range of quality DONAU

brand

Flip File

Freedom Stationery

Palm Stationery Manufacturers - Lever arch,

Grafton/Star

Kolok - Geha (Binding machines)

Palm Stationery Manufacturers - leaver arch,

Pentel S.A (Pty) Ltd. - Display book Vivid,

- Prima and Rexel ranges

Specialised Filing Systems - Top Retrieval,

Archive and Off-Site

Tidy Files - Filing solutions

FOLDERSBSC Stationery - Treeline,

CTP Stationery - DONAU Brand



polypropylene & board folders

Tidy Files - Specialised

41

b u y e r s ’ g u i d e S e e p a g e 4 6 f o r c o n t a c t d e t a i l s

WireBind W20 ThermaBind T400ClickBind 15

www.rexelsa.co.zaMultiBind 230Comb & Wire

FORMS - LEGAL AND MISCELLANEOUSHortors Stationery - complete range of

custom, company, miscellaneous, magisterial,

etc.

FURNITURE - OFFICE & SCHOLASTIC- accessories

furniture desks, chairs, credenzas, boardroom

tables, etc

Reboni Furniture Group - Manufacturing and

Specialised Filing Systems - Cabinets,

Shelving and Hi-Density

GGUILLOTINES AND TRIMMERSAZ Trading - DSB, Kobra

- Fellowes, Vivid

- SmartCut and

ClassicCut

W Vos & Co - Ideal

IINDEX TABBING AND DIVIDERS3M SA

BSC Stationery - Treeline, Flip File

CTP Stationery - DONAU Brand board and P.P

Flip File - Index Tabs, Flip tabs



Grip Binders

- Rexel, Mylar and

Prima board

INKSKMP - for computer consumables.

Max Frank - Shachihata, Artline

- Numbering machine

ink

Rubber Stamp & Engraving Co - Trodat,

Noris fastdry, security, numbering, franking.

Laundry.

JJANITORIALKolok - Goldenmarc (Cleaning products),

Brooms, Mops and equipment.

LLABELSBSC Stationery - Treeline, Tower, Midmadex


Nor Paper

Pyrotec - Tower stationery, inkjet-laser labels

Redfern Print Services - Redfern Inkjet/laser/

copier labels and a full range of stationery

labels

Specialised Filing Systems - Filing


LABELLING MACHINESKemtek Imaging Systems - Distributor of

Brother P-Touch Labelling System

LAMINATING MACHINESAZ Trading - DSB, Speedlam, Lamiace

- Fellowes

Kolok - GEHA and Galaxy

Parrot Products - Parrot A4 and A3

Laminators

- GBC and Rexel ranges

W Vos & Co - PEAK & Renz.

LAMINATING POUCHES AND MATERIALSAZ Trading - A0 to ID card size

- Fellowes

Kolok - GEHA, Penguin laminating pouches

and rolls

Parrot Products

- GBC

LEGAL STATIONERYHortors Stationery - All legal registers, forms,

diaries etc

LETTER TRAYS

MMAILING TUBES

CTP Stationery

MARKERSBIC South Africa (Pty) Ltd - Permanent

Markers, Highlighters, whiteboard

BSC Stationery Sales - Treeline, Collosso,


Interstat Agencies - Edding

Max Frank - Artline , Maxi, Uni

Parrot Products - White board, permanent

and OHP markers. Wide range of highlighters

markers, highlighters

Pentel (Pty) Ltd.

marker and paint marker


MATHEMATICAL GEOMETRY SETS & ACCESSORIESFreedom Stationery - Marlin



MINUTE AND GUARD BOOKSHortors Stationery - Company registers,

minute books and other legal registers

Ledger Systems - Falcon products

NNUMBERING MACHINES

Rubber Stamp & Engraving Co - Reiner Dater/

Numberer (manual/electronic), Trodat

OOFFICE ERGONOMICS

- Fellowes Back/

Wrist/Foot support; Notebook riser stand

42


Fusion 1000L Fusion 1100L Fusion 3000L

Simply faster to the finish...Introducing the new line of Fusion

TM Laminators

- Kensington

copyholders, risers, footrests, Rexel range of

electric staplers and punches which reduces

chances of RSI (repititive strain injury)

OFFICE FURNITURE

(Desks and Chairs) from reception to CEO’S

OVERHEAD PROJECTION AND ACCESSORIES3M SA (Pty) Ltd.

transparency, multimedia

Kolok - Penguin Transparencies

Max Frank - Artline

Parrot Products - Data Projectors, OHPs,

- NOBO

PPAPER AND BOARDAntalis South Africa

packaging solutions

BSC Stationery - Apex Paper - Typek,Rotatrim

CTP Stationery - DONAU A4 poster boards


Freedom Stationery

Grafton/Star

Kolok Unlimited - Geha (paper media),

EPSON, HP, CANON,

Nor Paper

Palm Stationery Manufacturers - Cubes and

board

Paper World Handmade Paper, Embossed

Paper, Specialty Papers, Scented Paper Board,

Paper Products


RBE - Papersmart

- Prima Paper & Board

TRIBE - TRIBE Inkjet Paper and Film

PAPER FOLDING MACHINESW. Vos & Co - Ideal

PENCILSBIC South Africa (Pty) Ltd - BIC Evolution

Graphite, BIC Matic Clutch ,Velocity Clutch,

Atlantis Clutch, BU4 Clutch

BSC Stationery - Treeline, BIC, Pilot, Pentel,

Uni, Staedtler, Henkel

Freedom Stationery - Marlin / Edo

Max Frank - Uni


Pentel S.A (Pty) Ltd - Hotshot, Mechanical

Pencil, Techniclick Pencil.


- Rexel HB & Derwent

Staedtler SA (Pty) Ltd - Tradition, Wopex,

Technical, Clutch Pencils and lead

PENCIL LEADSBIC South Africa (Pty) Ltd - Criterium 0.5mm

leads


Max Frank - Uni

Pentel S.A (Pty) Ltd - Ain lead, standard lead

- various grades

PENCIL SHARPENERSFreedom Stationery



PENSBIC South Africa (Pty) Ltd - Clic, Crystal,

Orange and Prismo

BSC Stationery - Treeline, BIC, Pilot, Pentel,

Freedom Stationery - Marlin and Edo

Max Frank - Artline, Maxi, Uni


Pentel S.A (Pty) Ltd - Superb Ballpoint,

Energel Pen


Staedtler SA (Pty) Ltd - Ball point, Fineliner,

Gel and Pigment liner pens

PEN CARBON BOOKSBSC Stationery - Treeline, RBE



RBE - NCR Business Books

PERSONAL STATIONERYCTP Stationery

Grafton/Star

PLANNING BOARDS AND ACCESSORIESParrot Products - Range of year planners,

term planners, maps and in/out boards.

custom printed boards designed to

- NOBO planners

POINT OF SALE PRINTER ROLLSPaperGeni

Rotunda

PRINTINGOlivetti Imports - Distributors of

Multifunctional Printers / Copiers

Star Stationers and Printers

Kolok - Epson, Lexmark (Hardware), Hp

Printers, Oki (Hardware)

PRINTER CONSUMABLESImpression Management - Prinart, Logic,

Q-Ink, Sanchi, Oliser and ATIKMP - For

computer consumables.

Ink Spot Suppliers - Suppliers of all brands of

inkjet and LaserJet cartridges

Kolok - EPSON (inkjet, large format etc),

LEXMARK, HP, Brother (Toners and Inks), Oki

(Toners, inks and Ribbons), Tally Genicom

(Ribbons), Seikosha (Ribbons), Panasonic

(Toners and Ribbons), Kyocera (Toners),

Printronix (Ribbons), IBM (Ribbons), Ricoh

(Toners), Fujitsu (Ribbons)

Nor Paper

PaperGeni

Royce Imaging Industries - Remanufacturers

and suppliers of inkjet and laser cartridges

Technical Systems Engineering - Suppliers of

quality compatible cartridges and bulk inks for

Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORS - Kangaro

BSC Stationery - Treeline, STD, Rexel


Parrot Products - Parrot range of punches


- Rexel

43


Fusion 3100L Fusion 5000L Fusion 5100L

www.rexelsa.co.za

RRUBBER STAMPSMax Frank - Schachihata X Stampers

Rubber Stamp & Engraving Co. - Trodat

RUBBER STAMP MANUFACTURING EQUIPMENTRubber Stamp & Engraving Co - AZ Liquid

RULERSFreedom Stationery - Marlin



- PENFLEX rulers

SSCHOLASTIC SUPPLIESBSC Stationery Sales - Treeline

CTP Stationery


Flip File - Flip File display books A5, A4, A2,

A3

Freedom Stationery - Marlin and Edo

Gordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured self

adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper Products

Impala Vuwa Stationery Manufacturers

Max Frank - Artline, Maxi, Uni


Parrot Products - chalk boards/slates


Pyrotec - Tower Adhesive Book Cover 45cm

x 2m

SCISSORS AND CUTTERSFreedom Stationery - Marlin


Products

SCRAPBOOKING - Trimmers and

guillotines

Rubber Stamp & Engraving Co - Making

memories, Clearsnap, Marvy, Ranger, Bazzill,

Carl

SHREDDERS AND ACCESSORIESAZ Trading - DSB, Kobra, Roto, Repairs to all

makes

- Fellowes

Kolok - GEHA entry level and high-end

shredders

Nikki Distributors - Nikki shredders

Parrot Products - Parrot range of value

shredders

- Rexel range

W Vos & Co - Ideal.

SLATESFreedom Stationery - Marlin

Parrot Products - Whiteboard and chalk board

SPECIALISED STATIONERY AND BOOKBINDINGLedger Systems - Law reports and periodicals

SPIKE FILESGrip Binders

STAMPS, STAMP PADS AND INKSRubber Stamp & Engraving Co - Trodat, pre-

STAPLING MACHINES AND STAPLES- Kangaro

BSC Stationery - Treeline, STD, Rexel


Interstat Agencies - Genmes

Parrot Products - Parrot range of staplers

- Rexel range

STATIONERY SUNDRIES - SCHOLASTICBSC Stationery - Treeline, Pritt, Henkel,

CTP Stationery - DONAU Scissors and cutting

knives

Freedom Stationery



STENCILSFreedom Stationery

STORAGE SYSTEMSCTP Stationery - Archiving Systems -

Suspension Files

Kolok - VERBATIM (hard drives, USB sticks

etc), HP

Specialised Filing Systems - Filing


TTAPES3M SA (Pty) Ltd. - Brand Scotch® MagicTM

BSC Stationery - Sellotape, Brother

Freedom Stationery


TELECOMMUNICATIONSNIKKI Distributors

TELEX ROLLS AND TELETEX PAPERRotunda

THERMAL ROLLSRotunda

TONERS AND CARTRIDGESKMP - Computer consumables

Kolok - PENGUIN (Inkjets and Laser toners),

EPSON, LEXMARK, HP.

PaperGeni

TOP RETRIEVAL FILINGOptiplan a div of Waltons - Paper based top

Specialised Filing Systems - Total Solution

and more

Tidy Files

solutions

TOYS, HOBBIES AND GAMESFreedom Stationery

Pyrotec - Toby Tower Stickers and Activities

TRANSFER LETTERING AND SIGNSParrot Products - Vinyl lettering

44


Auto+ 60X Auto+ 80X Auto+ 100X | 100M

The World Leader in Auto Feed Shredding

STACKSHUTDONE

45

TRANSPARENCIESKolok - Penguin transparencies for inkjet and

laser

OEM, Penguin and HP Transparencies

- NOBO range

VVISITORS BOOKS/REGISTERSLedger Systems - Falcon Products - visitors

books, hotel guest register, restaurant

reservation registers


• The Buyers’ Guide is an affordable way of highlighting your

brands while also introducing up and coming new stockists to the trade.

• The Buyers’ Guide is a valuable sourcing tool to market your business and the brands

that you carry.

• Contact Wendy to book space on [email protected] or

Tel: 011 781 0370

DID YOU KNOW?

www.rexelsa.co.zaAuto+ 200X Auto+ 300X | 300M Auto+ 500X | 500M Auto+ 750X | 750M

V o l 9 8 - A p r i l 2 0 1 4

3M

011 806 2388 Customer Serv: 0800 118 311

African Filing Systems

Antalis South Africa (Pty) Ltd011 688 6000 Box 6893, Johannesburg, 2000

011 688 6162

Antalis South Africa (Pty) Ltd - Cape Town

Antalis South Africa (Pty) Ltd - Durban

Antalis South Africa (Pty) Ltd - Pretoria012 379 0060

Antalis South Africa (Pty) Ltd - Bloemfontein

Antalis South Africa (Pty) Ltd - Port ElizabethBox 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg033 386 2078

033 386 2078

Antalis South Africa (Pty) Ltd - Botswana00267 391 2139

AZ Tradingwww.aztradingcc.co.za

011 792 9732 [email protected]


BIC South Africa (Pty) Ltd

BSC Stationery Sales

[email protected]

CTP Stationery


[email protected]

Flip File

Freedom Stationery - Johannesburg

[email protected]

Freedom Stationery - Cape Town

[email protected]

[email protected]

Freedom Stationery - East London

[email protected]

Global Bag And Sportswear Manufactures

www.globalbags.co.za

Global [email protected]

www.envelopes.co.za

Gordon’s Productions

Grafton/Star Paper Products011 262 0777


Grip [email protected]

Hortors StationeryBox 1020, Johannesburg, 2000

[email protected]

Impala Vuwa Stationery ManufacturersBox 389, Ladysmith, 3370

[email protected]

Impression ManagementDBN 031 777 1222 www.impression.co.za

[email protected]

Ink Spot Suppliers

[email protected]

Interstat Agencies - Durban

[email protected]

Interstat Agencies - Cape Town

[email protected]

Interstat Agencies - Port Elizabeth

[email protected]

011 392 3628

Kemtek Imaging Systems

[email protected]

Kemtek Imaging Systems - CapeBox 181, Cape Town, 8000

[email protected]

Kemtek Imaging Systems - KZN031 700 9363


Kemtek Imaging Systems - PE

[email protected]

Kemtek Imaging Systems - PTAPO Box 816, Silverton, 0127

KMP021 709 0190


Kolok Unlimited - Cape Town


Kolok Unlimited - Durban

[email protected]

Kolok Unlimited Polokwane

[email protected]

Kolok Unlimited - Port Elizabeth

[email protected]

Kolok Unlimited - Namibia

[email protected]

Kolok Unlimited - Nelspruit

[email protected]

Kolok Unlimited - BloemfonteinPvtBag X01, Brandhof, Bloemfontein

[email protected]

Kolok Unlimited - Botswana00267 393 2669 PvtBag B0226, Bontleng, Gaborone


011 626 2067


KZN ENVELOPES

[email protected]

Ledger Systems

[email protected]

Max Frank011 921 1811

[email protected]

Maynards - Olympus Audio S.A / Olivetti Distributors0860 00 1922 [email protected]

www.maynards.co.za

Merpak Envelopes011 719 7700 [email protected]

www.merpak.co.za

Narayan [email protected]

Box 10383, Lenasia, 1821

Nikki - Cape Town0860 006731 [email protected]

www.nikki.co.za

Nikki - Durban0860 006731 [email protected]

www.nikki.co.za

Nikki - Johannesburg0860 006731

www.nikki.co.za

Nikki - Pretoria0860 006731 [email protected]

www.nikki.co.za

Nor Paper011 011 3900

[email protected]

Optiplan a division of WaltonsPencil Park, Croxley Close, Herriotdale

[email protected]

Palm [email protected]

www.palmstat.co.za

PaperGeni011 011 3900 [email protected]

www.papergeni.co.za

Paper [email protected].

www.paperworldsa.com

Parrot Products011 607 7600 [email protected]

www.parrotproducts.biz

Pentel S.A (Pty) Ltd

www.pentel.co.za

Powerhouse [email protected]

www.speech.co.za

Power Stationery

[email protected]

Pyrotec021 787 9600


RBE Stationery Manufacturers (Pty) Limited011 793 7321 [email protected]

www.rbe.co.za

Reboni Furniture Groupwww.reboni.co.za


Redfern Print Services - Cape Town

[email protected]

Redfern Print Services - Durban

www.redfern.co.za

Redfern Print Services - Johannesburg

011 837 8917

011 226 3300 www.rexelsa.co.za


Rotunda

[email protected]

Royce Imaging Industrieswww.royceimaging.co.za

[email protected]

[email protected]

Rubber Stamp & Engraving Co - Cape Town

[email protected]

Rubber Stamp & Engraving Co - Durban


South African Diaries

[email protected]

Staedtler SA (Pty) Ltdwww.staedtler.co.za

[email protected]

Specialised Filing Systems

Star Stationers and [email protected]

www.starstat.co.za

Technical Systems Engineering


Tidy Files

[email protected]

Tower (Division of Pyrotec) - Cape Town021 787 9600

021 787 9791

Tower (Division of Pyrotec) - Johannesburg011 611 1820

[email protected]

Tower (Division of Pyrotec) Durban031 701 0192

[email protected]

Tribe

[email protected]

W. Vos & Companywww.wvos.co.za

[email protected]

CONTACT DETAILS HERE


w w w . s h o p - s a . c o . z a

w i n t h i s

Win Write in and stand a chance to win one of the fabulous prizes on offer below. Send your contact details to [email protected] with either “Wrappz” or “Adapt to Change” in the subject line

Four lucky readers stand a chance to win a custom-designed hard mobile phone cover from Wrappz. A Cape Town-based company, Wrappz provides custom-designed covers, skins, cases and other accessories that are not only aesthetically pleasing but also protect the device. Manufactured from high-grade hard polymer, Wrappz cases are both durable and lightweight.

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V o l 9 8 - A p r i l 2 0 1 4

p u n c h l i n e

Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to [email protected] with Punchline in the subject line

Wincold setting for heat sensitive documents. Other features include:• Automatic switch off after 30 minutes of inactivity.• Exit tray keeps pouches straight as they come

through the heated rollers for a perfect, warp-free

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in total).

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WINNING CAPTION MARCH ISSUEWinning Caption: “You asked for a purring shredder…” – Mitchell of Deans.

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Vol 98 April 2014

Documents

print services mps

legal forms

legal documentation

managed communications

mps service delivery

z i n e

clients16 business technology

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