Vol 97 July 2013

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MOBILE BUSINESS TECHNOLOGY

HOW TO BUYPRINTING INKS, TONER & RIBBONS

AVOID CUSTOMER ‘SHOW-ROOMING’ TACTICS

POWERFUL PROSPECTING TIPS6

ISSUE 10 • 2012 THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATIONVOL 97 JULY R50. INC VAT THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

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Office paper sponsored byStationery sponsored by

My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month.

EDITORMercédes Westbrook - [email protected]

SENIOR GRAPHIC DESIGNERNeil Caetano - [email protected]

SUB EDITORAllison Botma

PRO & ADVERTISING MANAGERWendy Dancer - [email protected]

FINANCIAl CONTROllERBill André - [email protected]

NATIONAl OFFICEWeb Master: Neil Caetano New Membership: Rachel SkinkReception: Ruth Montsho

BOARD OF DIRECTORSAllan Thompson, Kolok UnlimitedBill Bayley, RexelBrian Taylor, Forms Media Independent AfricaDion Botma, Ledger SystemsGary Pickford (Finance), Advanced Channel TechnologiesGeoff Logan, Waltons (Pty) LtdGeorge dos Ramos, City Office (Pty) LtdHans Servas (Chairman), Honorary/Life Member of shop-saHelen Goodson, Redfern Print ServiceJames Sibeko, Jabatha Paper & StationeryRyan Bidgood (Vice Chair), OfficeNational Africa (Pty) LtdSam Pickering-Dunn, Managing Director, Staedtler SAWessel Germishuizen, Libri Stationery

Johannesburg OfficePO Box 3226, Parklands, 2121132 Jan Smuts Ave, Parkwood, 2193.Tel: +27 (0)11 880 1147Fax: +27 (0)11 880 1677Email: [email protected]: www.shop-sa.co.za

Cape Town OfficePO Box 48431, Kommetjie, 7976Tel: +27 (0)21 780 1209Cel: +27 (0)78 970 7633Email: [email protected]

CONTRIBUTIONSLetters and editorial contributions are welcomed and should be addressed to the editor at [email protected]. Publication cannot be guaranteed and is subject to space and the editor’s discretion.

THE lEGAl BITWhilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher.

PRINTED BYColorpress (pty) ltd.

Member of the Audit Bureau of Circulation

Contents

241608

neWsCompany News 39Facts and finances of successful products and business strategy.

Eco Pages 30A green sustainability update.

MARKetInG sAVVYBeware of showrooming 8Aki Kalliatakis offers solutions to a rising phenomenon.

Retail tips 32 Graham Bush shares how your image starts before the customer enters your retail store. BUsIness sAVVY Business Prospecting Tips 14 John Boe explains why some sales reps stand out above the rest.

Mobile Business Technology 16 How mobile technology can impact your organisation.

Mistrust by default 28Gavin Moffat questions the best intentions of current service providers and their endeavours towards building client relationships.

sPeCIAL FeAtUResSSC Headquarters 02

The Croxley story 04

The rise of Stabilo Boss 08 Make your Mark 24A look at printer inks, toners and ribbons and how they impact on your print costs and output. On the road 36 How UPS uses optimisation tools for cost savings in its global parcel delivery network.

PeoPLe PersonAbility 34 My Office magazine catches up with Roshana Jansen, Marketing Manager: Bytes Document Solutions. In eVeRY IssUeCrime Alert 38 An industry sponsored page assisting in the dissemination and information networking of crime tactics currently taking place in the industry.

Web buttons 33 Click to a supplier or service website quickly and simply.

Product showcase 18 A highlighted showcase of office products and their descriptions available for your purchasing pleasure. Punchline 48 Send in your details and stand a chance to win with Rexel office products.

m y o f f i c e m a g a z i n e 1

This dramatic face-lift has been achieved with a total revamp of the interior workspace whereby the old was stripped down to a shell. A new layout was developed structurally, complemented with new finishes throughout, including furnishings

culminating in a streamlined office layout.

To achieve the required transformation, SSC worked closely with ispaces, a division of Empowered Spaces Architects. The brief was specific: update the office environment to a

contemporary look and feel, while adhering to budget and a five-month time scale. It’s a credit to everyone involved that all aspects of the brief were met and the result is awesome!

The newly-designed working environment has greatly improved communication between employees, considerably improving work-flow. A particularly interesting aspect is the generous use of glass in certain office and meeting areas that creates a light and transparent, high-tech customised space which still affords a certain level of privacy when required.

A direct link with the company’s new identity can be found in the customised wallpapers, the branding, and accents of colour. The slogan ‘Love Stationery’ has been extended into the workspace, further enhancing SSC’s new image.

Of particular importance is the amazing new showroom which has been created to show case all of the iconic brands that SSC distributes to leading stationers, retail outlets and pen specialists. The range of product lines and brands now distributed by SSC has grown to over 6 000. Currently, on display one can find the extensive range of products from Dahle, Durable, Helix, Herma, Jovi, Leeho, Maped, Mighty Minds, Pendaflex, STABILO, Twinlock, UHU, Esselte, Rapid, Leitz, Dymo, Rotring, PaperMate, Parker, Rolodex, Sharpie, Waterman, Royal Talens, Croxley, Lion Brand, Penguin, Sellotape, Oxford and Pharos.Silveray Stationery Company is a Bidvest Group Company. For more information visit: www.silveray.co.za or follow us on www.facebook.com/silveray.statmark.

In keeping with SSC’s new corporate identity, the company’s head office premises have recently undergone a transformation, reflecting a more avant garde look that is young, smart and professional, with a go-getter ambience that is exciting and friendly.

ssC’s HQ UnDeRGoes eXCItInG CHAnGe

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FOR TRADE ENQUIRIES:JOHANNESBURG (011) 677-0000 FAX (011) 677-0016PORT ELIZABETH (041) 391-8600 FAX (041) 374-4112BLOEMFONTEIN (051) 447-4641 FAX (051) 430-5912CAPE TOWN (021) 936 5200 FAX (021) 936 5201EAST LONDON (043) 722-3781 FAX (043) 743-7359KWAZULU NATAL (031) 462-2081 FAX (031) 462-0185PRETORIA (012) 523-1000 FAX (012) 523-1044

S S C a d v e r t o r i a l

Among Dickinson’s inventions was the first envelope machine, a

silk-thread-lined paper to prevent forgery, and a special ‘cartridge’ paper used to load gunpowder into muzzle-loaders. Through its two paper mills the John Dickinson Company produced envelopes, business, school and industry books, writing paper and printed cards. It was also a leader in the construction and production of envelope machines.

Some 24 years after Dickinson’s death in 1869, to promote exports a J.W. Timberlake was sent to establish a South African branch in Cape Town. (A Johannesburg branch followed in 1897.)

Initially stock was imported and sold directly to the customer, but Timberlake invested heavily in promoting

Croxley, which he considered the leading name for the best quality paper and stationery products. By 1906 Dickinson had begun producing, in a warehouse, simple items such as account forms. The business thrived and in 1910 the company moved into 27 Wale Street, Cape Town, naming the landmark building Croxley House.

Dickinson imported the first banker-type envelope machines in 1921 and two years later acquired the two machines and order book of ES & A Robinson (South Africa) Ltd, whose principal business was packaging. Between the two World Wars, the business continued to expand with Dickinson dominating in envelope and stationery manufacture and trading. The Croxley analysis book, account book and pen carbon book ranges became supreme. The company further expanded into paper and board, holding several lucrative agencies for printing machinery.

Because of the ever-increasing competition in manufacture, in the late 1950s Dickinson decided to discontinue the paper and board operation and concentrate on ‘own-manufacturing’.

In 1966 the company merged with ES&A Robinson Holdings Ltd of Bristol and the two companies pooled resources for common benefit.

The new company was named DRG (Dickinson Robinson Group) SA (Pty) Ltd, trading under the name DRG Stationery. Modern factories were constructed at Epping in Cape Town and Isando in Johannesburg and in Durban a series of moves eventually led to the Mobeni premises, which is the home of Croxley to this day.

In 1979, DRG South Africa Limited listed on the Johannesburg Stock Exchange. Four years later the Dickinson Robinson Group, Bristol, sold its South African interests to Kohler Limited.

Since Kohler was primarily interested in DRG’s packaging interests, DRG Stationery was soon sold to a partnership of Walton’s Stationery Company and Central News Agency Ltd (CNA), which became Silveray Statmark Co (Pty) Ltd. In 1997 Bidvest acquired Walton’s Stationery Company, and along with it SSC.

Over the 120-year company history, the range of product lines and brands now distributed by SSC has grown to over 6 000, many known from classroom to boardroom, with Croxley still heading the list. Today SSC meets the needs of consumers and suppliers through a distribution network supported by branches in Johannesburg, Durban, Cape Town, Port Elizabeth, East London, Pretoria and Bloemfontein.

For more information visit: www.silveray.co.za or follow us on www.facebook.com/silveray.statmark. m

The origin of the Silveray Stationery Company goes back, via Croxley, to 1804 when John Dickinson, the company, was established by an inventor of the same name.

A PART OF SOUTH AFRICAN HISTORY FOR 120 YEARS

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With the development of fluorescent inks which, contrary to common prejudice, have always been non-toxic, in 1971 Günter Schwanhäußer, ‘father’ of

the BOSS, pulled off a major coup: STABILO BOSS – the first fluorescent marker – was

launched. Simply over-marking rather than underlining text sections was so much easier, it quickly caught on. Soon this highlighter was in everyone’s hands, from students to top executives. Launched as a ‘pen for reading’ the products’ brilliant career now spans over four decades and is still Europe’s number one.

IMPRESSIvE fIGuRESSince its launch, more than 1.9

billion STABILO BOSS highlighters have been sold around the world. That’s two every second and over 60 million a year. And to date, 108 million litres of ink have been used. Production capacity is currently up to 400 000 a day. If all pens were put together end-to-end, they could wrap around the world one and a half times.

A quICk LOOk BACkThe BOSS, with its signature flat,

wedge shape, is still a model copied by generations of me-too products. But its unusual geometric shape came about by chance.

The industrial designer had been

lathing and shaping, designing and discarding rectangular, round, short and stubby, long and flat shapes, but nothing stirred his imagination. A conical cylinder made of modelling clay seemed rather promising, but it was still not revolutionary. Discouraged yet again, the designer brought the palm of his hand down sharply – and gave the BOSS its striking shape.

THE BOSS fOR THE BOSSESThe decision to name this new pen “BOSS”, without any

product number, was just as unconventional and as successful as the product itself. Short, concise, and understood across the world. To launch the STABILO BOSS, Günter Schwanhäußer targeted 1 000 leading personalities from the worlds of politics and business, mailing a sample to each for his or her appraisal. In a second phase, secretariats and potential bulk buyers were also sent sample pens. The response was so overwhelming, experienced market researchers were astonished: almost no other product had ever convinced consumers straight away of its functionality, while simultaneously appealing to their emotions.

STABILO BOSS is distributed by Silveray Stationery Company, a Bidvest Group Company and is available from leading stationers and pen specialists. For more information visit: www.silveray.co.za or follow us on www.facebook.com/silveray.statmark.

What a career! After more than 40 years STABILO is still the world’s most-loved BOSS product.

BOSS,

S t a b i l o a d v e r t o r i a l

tHe “Pen FoR ReADInG” HIGHLIGHts IMPoRtAnt FACts

STABILO


It is the practice of examining, trying out, and asking questions about products in a traditional brick and mortar retail store without purchasing them, but then shopping online to find a lower price for the same items.

It can seem like an insurmountable problem for bricks and mortar businesses, and many have reportedly gone bust because of this. In a cynical gesture, the staff at UK-based camera chain Jessop’s even put up a sign on their now-closed store windows saying “The Staff at Jessop’s would like to thank you for shopping with Amazon. Dodging tax 1% at a time.”

Traditional stores need to pay larger overheads, such as rental, staff, stock and merchandise, as well as forking out for “wear and tear” of demo items and samples. Online stores have a definite cost advantage here, but also offer customers the convenience of shopping from their offices or homes and going online to read what other customers are saying about their purchase.

So what are the answers? • Don’t stock items that are available online… (Can you afford

to do this?)• Negotiate exclusivity with suppliers so that only your business

supplies those products. (Probably won’t happen.)• Lower your prices and offer specials and discounts to compete

with those online. (Slow death on the road to nowhere, but you may be able to do it with the use of vouchers, coupons or rewards.)

• Develop your own online and mobile/smartphone strategy. Even if you only go halfway, and offer customers the opportunity to see comments from others online and in social media, it may help. (Expensive but viable option.)

• Charge customers for advice, demonstrations, test drives and refund this when the customer actually buys. (Will make

your customers so angry they probably won’t return.)• Ban customers from showrooming using prominent signage,

embarrassing them, or expelling them when you catch them. (Would any business owner be dumb enough to do this? After all, it’s not illegal.)

Perhaps the only way to counteract showrooming is to coax the customer into being willing to pay more for better value, service, delivery and experiences. This ranges from giving meaningful advice, which is impossible online. For example specialist running shoe shops analyse a runner’s performance on a treadmill, and recommend bespoke shoes that reduce injuries.

Bricks and mortar store experiences can or should be…• Personal: involve human contact and offer bespoke or

customised products. Warmth, empathy, and enthusiasm are essential, as is your ability to know stuff about your customers.

• Entertaining: There is much you can do here, even on a limited budget, ie live demonstrations, special events, road shows, an attractive or unusual physical space or location, themed events, giving away of memorabilia.

• Engaging: let them learn something new, explore, offer their views, connect with each other, or even take a role in the show. Create an emotional experience.

• Boundary-Breaking: go beyond the expected, even touch on taboo subjects, (a beautiful young lady once asked me if I wanted a “Chilly Willie,” which turned out to be a chocolate and chilli ice cream). One YouTube video shows a business where, instead of trying to make their website look like a store, they have made their store look like you’re walking into a website!

• Value-Creating: since customers are giving up the advantages of online shopping, what else can you offer that makes the sacrifice worthwhile? m

AkI kAllIATAkIS is the Managing Partner of The Leadership LaunchPad, a company dedicated to helping clients become more

customer driven. He can be contacted at 011 640 3958, or via the website at www.DelightYourCustomers.co.za.

Follow him on Twitter at @AkiKalliatakis or Leadership LaunchPad

ACKnoWLeDGMent

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How to avoid customer showroomingThere is an increasingly common phenomenon in the world of retailing today – so common that it has its own term: showrooming.


SASCO year Planner

The old faithful SASCO year planner has had a revamp to make it more appealing to the eye, A change of colour has done just that.Month layout from top to bottom for easy viewing Its jam packed with useful information for school , office or home.The planner is laminated for durability and cleaning. Comes with a kit that includes a water soluble marker and an assortment of stickerswater soluble marker and an assortment of stickersSize 610 x 890mmRe- order code: YPU2000

The General Year planner

Commonly know as the Leave and Absence chartUsed in the work place for over 20 years.Laminated for durability and easy cleaningComplete with kit that includes water soluble marker and assorted stickersSize 610 x 890mmRe – order code: YPGU2000Re – order code: YPGU2000

SASCO Home planner

The Home planner is laminated for durability and easy cleaning. Comes with a kit that includes a water soluble marker and an assortment of stickersIdeal for Home use and small office.Size 420 x 594mm Size 420 x 594mm Re – order code : YPH2000

SASCO Year Planner Kit

SASCO Year Planners

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last year, to celebrate Helix’s 125th anniversary – and a half century of supplying the inimitable Oxford maths sets to students worldwide – Helix and Silveray Stationery Company (SSC) agreed to donate a portion from each set sold to the Reach for a Dream

foundation. This has certainly inspired a greater love for maths and it certainly added up to a respectable donation in region of R100 000 which will be officially handed-over in August 2013 to help make dreams come true.

Because of the campaign’s success, Helix has decided to extend it into 2014, through SSC, South African distributor of Helix products. Since the range of Helix products are geared to help children achieve the foundation for successful careers, it is fitting that Helix should add support to the Reach for a Dream Foundation which, for almost a quarter century, has been making dreams achievable among children aged between three and eighteen years who have been diagnosed with a life-threatening disease.

Helix’s own Reach for a Dream campaign is also a great opportunity for stockists to generate sales that will reflect on their philanthropy, with undoubted rub-off onto the other Helix products – from rulers, T-squares, set squares, French and flexible curves, stencils, compasses, ellipse templates, to black & white board equipment and adaptors.

SSC and Helix feel privileged to be part of The Reach For a Dream Foundation’s mission to give affected children the hope to reach their dreams.

The Helix range of products is distributed by Silveray Stationery Company, a Bidvest Group Company and are available from leading stationers and pen specialists.

For more information visit : www.silveray.co.za or follow us on www.facebook.com/silveray.statmark.

How oxford maths sets have helped youngsters reach for their dreams

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A copy of the Helix IP Leaflet showing more infornmation on how to spot a counterfeit Maths Set can be viewed at www.silveray.co.za

Why is it that some sales reps consistently earn a six-figure

annual income while other reps, putting in the same hours, selling

the same products, and trained by the same sales manager

struggle each month financially to make ends meet? 66

The answer to this question is painfully simple; the six-figure sales reps understand the importance of business development and never forget to ask for referrals.

Top producing sales reps set high standards for themselves and spend the majority of their time either actively prospecting for new business or closing sales. Successful sales

reps set productivity goals, establish priorities, and don’t waste their precious time hanging out in the break room or taking two-hour lunch breaks.

The good news is that prospecting for new business, like any other learned skill set, can be trained and developed into a habit.

Tip One: Timing is everything when asking for referrals. The most effective time to ask is right after you’ve made the sale or provided a valuable service for your customer. Asking prior to closing the sale is a mistake and may even jeopardise the sale. When you ask for referrals, your goal is to get as many names written down as you can. Just keep asking... Who else? Once your advocate has given you all their referrals, go back over the list of names to get each prospect’s details.

Tip Two: An advocate is a person who’s willing to go out of his or her way to recommend you to a friend or associate. Once you’re given a prospect, take the time to role-play with your advocate to demonstrate how to approach and talk to their referral. Always take the time to thank your advocates and give them feedback, or a follow up thank you card.

Tip Three: Prospects, like food in your refrigerator, are perishable

and therefore need to be contacted quickly. Each day you let slip by without making initial contact with your referral dramatically reduces the probability of you making the sale. Develop the habit of contacting them within two-business days or sooner. It’s critical to have a computerised client contact management system to record your remarks and track future contacts and appointments. Relying on your memory alone is a very poor business decision that will cost you dearly.

Tip four: Make your phone calls in the morning while you and your referrals are both fresh and alert. Your objective for every call is to create interest, gather information and make an appointment. If your prospect asks you a question, get in the habit of going for an appointment rather than giving a quick response. Don’t shoot from the hip use a script so you don’t leave out key information. It’s a good idea to role-play your script over the phone with your sales manager until you sound confident and professional.

Tip five: Not every prospect will be interested or qualified financially to purchase your products or services. Successful sales reps don’t waste time chasing after low-probability prospects and know when it’s time to cut their losses and move on.

Tip Six: Selling is a numbers game pure and simple. Rejection is to be anticipated as a natural aspect of the qualification process. Learn from rejection by using it as a valuable feedback mechanism. Salespeople who take rejection personally lack perseverance and seldom make the sale.

Prospecting for new business is the most challenging and stressful aspect of the selling process. Selling is a contact sport and daily prospecting for new business is the key to every salesperson’s long-term financial success. m

six Powerful Prospecting tips

John Boe - For more effective sales tips visit: http://johnboeinternational.webs.com/sales-contest

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“The reality is that mobility is a game changing technology for business, from small businesses and entrepreneurs, through to the enterprise level firms,” says Nihan de kock, R&D manager at flux Interactive. “The productivity and operational benefits offered by mobile technology are not normally found in

applications that are generally available, but in those apps designed specifically to streamline and improve business processes.”

De Kock notes that correctly planned and implemented mobile technology is a practical solution that delivers measurable results. Any company can find business processes that can be improved with mobile technology, but businesses with many field workers are in a prime position to exploit the advantages inherent to this post-PC world.

IMPROvED DECISION MAkING AND COST SAvINGS As an example, De Kock points to a Flux client that printed job cards

for its field workers every day, handed them out in the morning and collected them later after the operatives had filled each with hand-written reports. These reports were then captured, photographs from digital cameras attached and the results eventually made available to the respective departmental managers. “By digitising the job-card process and empowering employees to receive and report back via mobile devices, this company not only streamlined their working processes, but also saved the business money,” adds De Kock.

“Another benefit was being able to assign human resources to more important work than simply capturing data from the field workers’ hand-written reports. Most important to the executives at the company was the quick availability of information from the field. Before selecting the mobile option, they had to wait for a week or two

before they could analyse information collected from their customer-facing employees. With the mobile solution in place, the information is available almost immediately, allowing them to make real-time decisions to best serve their customers.”

There are other examples of mobility significantly changing the way businesses work. These include reducing the opportunity for fraud as well as keeping tabs on employees and assets. Even in rough terrain, new ruggedized devices are shock and waterproof resistant to ensure they can be used effectively right at the coalface.

COST DECISIONSNaturally, one of the concerns about mobility is the cost of the

hardware as well as the development of applications. When it comes to hardware, De Kock suggests companies think carefully whether they want to provide the hardware to their employees, or whether they want to adopt the BYOD (bring your own device) approach, which creates more questions around security and privacy.

In terms of software, he admits that having custom apps designed and developed for every business process would be very expensive, especially for the small business and entrepreneur. De Kock advises companies to opt for a cheaper, yet very effective alternative in the form of an enterprise mobility platform.

Companies can define their processes on the platform, making it available to users via the cloud and in offline environments. This changes the cost factor to a pay-per-user, per-month option which can be scaled up or down as required, allowing the company only to pay for the services they use.

Most importantly, De Kock says mobility will only deliver returns if it is planned correctly and implemented effectively. Downloading the latest app may work well for the average consumer, but an entrepreneur or business leader needs to define a mobile strategy and what the business process requirements are carefully, as well as how mobile technologies can optimise it and the associated costs before taking the plunge. m

You can’t go far these days without hearing about mobility and how important it is for both consumers and businesses, yet company leaders still need to grasp how mobile technology can impact their organisations.

Mobility delivers business benefits

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FLUX is a Proudly South African BEE compliant company and Microsoft Gold Certified Partner. Since 1998 Flux has developed technology solutions for leading South African companies, including ACSA, Siemens, Vodacom, Eskom and The Gordon Institute of

Business Science. For more information contact Flux on 012 997 4145 or at [email protected].


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p r o d u c t s h o w c a s e

Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za

Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za

www.uhu-household.com

tHe PeRFeCt GLUe FoR AnY sItUAtIon

UHU the international adhesive company, has a strong experience in household and repair glue solutions since the first UHU All Purpose glue was invented in 1932.UHU now has a dedicated range of products offering its best solutions for the most frequent repair jobs around the house.

Discover the possibilities of the UHU Household Repair Range by watching the education videos on the interactive website www.uhu-household.com

sPIn & FInD WHAt YoU LooKInG FoR

Includes 200 blank 2 5/8” x 4” cards with transparent card sleeves. One sleeve holds 2 business cards. 24 blue A-Z index tab dividers. Easily add/delete your cards as you wish. Open card file with high gloss finish. Tough tubular metal frame.

CLASSIC ROTARY open business card file 200 sleeve, 400 card capacity Deep Green / Intense Purple

PARKeR JotteR 125tH eDItIon DIsPLAY

Parker Jotter 125th Edition Display unit of 18 pens. 18 gift boxes supplied with the complete unit. Push-button retractable ballpen supplied with a medium blue Parker Quinkflow refill.The Parker 125th Anniversary Limited Edition is an all-metal version of the classic Jotter design.Available with a choice of 4 barrel colours, all of which go back to historic Parker Jotters. Etched patterning on the top part of the barrel, along with “Parker 125 YEARS logo”

nIFtY CoPY stAnD MAnUFACtUReD LoCALLY UnDeR tHe tWInLoCK BRAnD.

Multi functional product suitable for office and home.Polypropylene clipboard that doubles as an adjustable stand.Velcro backing for varied angle adjustments.Magnetic ruler keeps paper in place.Available in blue

Re- order code: NCSA4B

Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za

Tel: 011 677 0000 • Fax: 011 677 0016

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Tel: 011 677 0000 • Fax: 011 677 0016

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Tel: 011 677 0000 • Fax: 011 677 0016

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Tel: 011 677 0000 • Fax: 011 677 0016

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UHU sUPeR GLUe

Ultra-fast and extremely strong universal super glue. Its liquid formula is easy to spread and flows into smallest corners and joints.

Areas of application: Glues plastics, china, ceramics, metal, wood, rubber etc. in seconds. Not suitable for PE, PP, Styrofoam, clothing textiles and leatherwear

UHU ContACt LIQUID

Universal super strong and fast contact adhesive with high initial tack. Provides a durable bond, remains flexible to absorb tension and is resistant to water, heat and frost. Toluene-free. Areas of application: Glues wood, many plastics, ceramics, porcelain, glass, metal, leather, fabric, felt, cork, foam rubber, textiles, etc. Not suitable for Styrofoam, soft PVC, PE and PP.

UHU ALL PURPose PoWeR

Universal power adhesive: super strong, transparent and clean. Ideal for visible gluing joints and transparent materials. Can even be used under water (pvc foils). The bond remains flexible and is resistant to UV, water, heat and frost. Toluene-free.

Areas of application: Glues wood, veneers, many plastics, ceramics, china, glass, metal, leather, rubber, fabric, felt, cork, cardboard, paper, etc. Not suitable for Styrofoam, PE and PP.

UHU ContACt stICK

Extra strong power adhesive in a unique stick format. Clean and easy to use : the stick container allows spot, line and large applications. Bond remains flexible and is resistant to water, mineral oils, diluted acids and alkalis. Toluene-free.

Areas of application: Glues most materials, e.g. wood, veneers, metal, hard and soft plastics, leather, rubber, Plexiglas®, carpets, cork, textiles, cardboard, etc. Not suitable for Styrofoam, PE and PP.



Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


UHU ALL PLAstICs

Powerful universal adhesive for most plastics . Cold welding technology for a perfect bond. Ideal for multi-purpose domestic applications, handicraft work, repairs and model building. The hard but flexible adhesive film remains transparent. Water and temperature resistant, Toluene free. Areas of application: Glues most usual plastic materials (ABS, Plexiglas®, Hard-PVC), also in combination with wood, metal, glass and ceramics. Not suitable for PE, PP and Styrofoam.

UHU ePoXY QUICK set sYRInGe

High-performance 2-component universal epoxy adhesive for quick and reliable repairs. Easy mix syringe for an automatic glue preparation and immediate application. Dries clear. Working time: 5 minutes, handling strength: 20 minutes, final bond: 12 hours. Resistant to impact, ageing, dampness, heat and cold.

Areas of application: Suitable for metal, stone, concrete, marble, china, wood, glass, duroplastics, glass-fiber reinforced plastics, rigid PVC and Styrofoam. Not suitable for PE, PP, PS, soft PVC.

UHU ePoXY ULtRA stRonG

Ultra high-strength 2-component epoxy adhesive for the heaviest loads (up to 3000 N/cm²). Maximum final strength is achieved through heating (not above 200°C). Working time 90 min, handling strength: 6 hours, final bond: 24 hours. Can be drilled, sanded and painted. Resistant to impact, ageing, dampness, heat and cold.

Areas of application: Suitable for metal, stone, concrete, marble, china, wood, glass, duroplastics, glass-fiber reinforced plastics, rigid PVC and Styrofoam. Not suitable for PE, PP, PS, soft PVC.

UHU sUPeR GLUe GeLExtra strong super glue gel which remains adjustable for a short time. In gel form for a non-drip and clean application, also on vertical surfaces. Ideal for porous materials and when the glue should not flow away.

Areas of application: Glues plastics, china, ceramics, metal, wood, rubber, etc. Not suitable for PE, PP, Styrofoam, clothing textiles and leatherwear.



Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


Tel: 011 677 0000 • Fax: 011 677 0016

www.silveray.co.za


UHU HeAVY DUtY ADHesIVe

Strong, universal construction adhesive for interior and exterior use. High Initial tack 100 kg/m². Replaces nails and screws. White, elastic, gap filling and paintable. Solvent free.

Areas of application: Bonds wood, metal, PVC, ABS, plaster, stone, tiles, gypsum and expanded polystyrene on concrete, stone, plaster, wood and chipboard surfaces. One side must be porous. Not suitable for PE and PP, and for places with permanent moisture.

UHU WooD

Extra fast-setting wood adhesive with high bonding strength for all types of wood and wood based materials. Dries clear. Solvent free.

Areas of application: Glues all common kinds of wood, wood based materials and flat laminates.

UHU PoRCeLAIn

White liquid porcelain repair adhesive. Resistant to hot water, usual household cleaners and diluted bases. Resistant to temperatures from -30°C up to +80°C

Areas of application: For gluing, sealing and repairing porcelain, marble, stoneware and ceramics.

UHU eXPAnDeD PoLYstYRene

Special transparent elastic adhesive for Styrofoam. Its adhesive film is very resistant to ageing. Waterproof formula. Toluene free.

Areas of application: Glues expanded Styrofoam® also in combination with other materials, e.g. wood, paper, metal, ceramic, plaster, fabric and various plastics. Not suitable for PE and PP.



Tel: 083 444 0959 • Fax: 011 869 7243

email: [email protected]

nARAYAn WHoLesALeR

WHoLesALeR oF QUALItY enVeLoPes PeeL AnD seAL

We can be a preferred supplier to those who have a need for envelopes, we can be a preferred supplier of peel and seal envelopes to customers in sub Saharan Africa. We are based in Johannesburg , South Africa. We carry stocks of a range of international sizes envelopes such as C4 / DL / C6 / B5 / C3 / C5 etc in both manilla and white colour. We can even customise envelopes as per your requirements

MAtRIX AUDIo PoRtABLe BAss sPeAKeR

• Wireless Bluetooth music streaming• 3.5W of driver power• Integrated mic for answering and making calls• Up to 14hrs of playback• Built in Bluetooth playback & volume controls• Integrated answer & hang-up controls• Wise resonating bass chamber

tel: 011 248 0300

www.koloksa.co.za

entIRe RAnGe oF oLYMPUs PRoFessIonAL DICtAtIon DeVICes AWARDeD 6 DRAGons BY nUAnCe

With a score of 6 Dragons from Nuance, producer of Dragon NaturallySpeaking speech recognition software, Olympus further strengthens its position as market leader for professional dictation solutions. It is the first time that an entire range of professional dictation devices – both mobile and stationary types–utilising the established industry standard format DSS Pro have received the maximum rating of 6 Dragons in recognition of impeccable speech recognition accuracy. If you’re looking for a device that’s optimized for Dragon then give us a call.

tel: 0860 00 1922


www.maynards.co.za

Tel: 021 555 7400 • Fax: 021 552 1870


www.bostik.co.za

neW BostIK CUt ‘n PAste

Whether you’re left or right handed the NEW Bostik Cut ‘n Paste pack is perfect for you!This convenient pack contains a 25g Bostik Glue Stick plus a high quality scissors which is ideal for left and right hand users. Bostik Glue Stick is a solvent free, non-toxic glue stick that is easy to use and safe for children.

Two quality products in one handy pack!



ReXeL LeVeR ARCH FILe PP 75MM AnD 50MM

• Earth friendly PVC free • Non-toxic Polypropylene file• Rado lock and reinforced metal edge• 75mm Carton quantity: 15• 50mm Carton quantity: 20• Available in assorted colours

ReXeL RInGBInDeR 2 0

• Earth friendly PVC free • Non-toxic Polypropylene file• Available in assorted colours• Carton quantity: 40

ReXeL GIAnt HeAVY DUtY stAPLeR

• Heavy-duty quality stapler• Robust office workhorse• 100 Sheet capacity• Uses 66/8,11,14 staples

tel: 011 226 3300 Fax: 011 837 9489

Web: www.rexelsa.co.za

tel: 011 226 3300 Fax: 011 837 9489


tel: 011 226 3300 Fax: 011 837 9489


InteR-sCReWs

Inter-screws are ideal for many binding applications. Mainly used for menu/wine-list covers and material swatches, these screws have many other applications, such as binding documents for archiving, binding tender presentation documents and much more. These screws fit any standard punched holes, allowing anyone to bind documents on the go, without any special punching equipment. Available in both nickel and aluminium finishes. Available from 4.7mm up to 100mm in length.

Tel: 011 433 1808 • Fax: 011 433 8863


www.ledgersystems.co.za

®

MakeInk cartridges, laser toner cartridges, and printer ribbons are integral components of all printer systems - without them, printers would be rendered useless to us.

Mark!your

The defining differences in the use between ink, toners and ribbons are related to the quality of the print and its associated costs.

Typically, two separate cartridges are inserted into a printer, one is a coloured cartridge filled with the three primary colours while the other is a black cartridge. Note that while some printers have ‘three-in-one’ colour cartridges, it usually works out cheaper on your ink bill to buy the three colours, cyan, magenta and yellow, as separate refills. This is because manufacturers have included technology into their printers to stop the ink from being used once it reaches a certain level, forcing the consumer to buy a new printer toner.

When buying a printer, check the cost of the ink replacement and how soon you can expect to have to refill it. Printers are

being sold relatively cheaply today, but may initially only come with smaller sized ink cartridges. When a refill is needed, many customers find its ink replacement can cost as much, if not more than the printer itself.

Also be aware that when some printers are turned on, they clean the cartridge’s nozzles by running ink through them and splattering it on to an absorbent pad within the printer. The cycle is used to keep the tiny nozzles free of dirt, however if you are turning your printer on and off on a daily basis, this can cause a lot of wasted ink.

In laser toner cartridges there is no ink but there is a toner which is a material that facilitates laser printings. Canon offers specialty toners to maximise the performance of black and white or colour printers, copiers and multipurpose machines. They also supply eco-conscious, energy-saving, quick-fixing and many other types of Canon toner cartridges.

Cartridges are more expensive than their ink based counterparts. This is because the cartridges for laser printers offer the best printing output and are faster. One can take out a large number of print outs of the same superior quality unlike in ink cartridges where the results get blurry quite quickly as the ink starts running out.

For the smaller or home-based business there are alternatives to buying a printer and subsequently having to buy ink replacements – that of making use of a professional print shop. Work out the cost or savings you might make on ordering quality prints from a vendor as opposed to the convenience of printing at home.

V o l 9 7 - J u l y 2 0 1 3

p r o d u c t f e a t u r e


What are OeM cartridges?OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer’s name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc. For example, a genuine Epson ink cartridge is an entire system for preserving and delivering ink consistently, developed and manufactured by Epson. Epson recommends genuine Epson cartridges as they are specially formulated to consistently produce photo quality prints, guarantee the reliability of your printer and can prolong its life.

What are cOMpatible cartridges?Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to name-brand cartridges and supplies, and allow for savings over brand-name cartridges and supplies. However there is no certainty you are getting what you are paying for or if the company is reputable. A general recommendation is to go with compatible cartridges if you mainly print text and graphics in black, you don’t need to long term archive your printouts, you print in full colour and do not strive for a 100% perfect print quality, and where a low cartridge price is of high importance to you.

What are reManufactured cartridges?An environmentally aware option, these have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale. Not all cartridges can be recycled. Unserviceable rates vary widely by cartridge style and condition with single colour black virgin cartridges having the highest success rates. On average 90-95% of all virgin single colour cartridges can be serviced. As the cartridges age, this percentage gets lower. Cartridges with the highest “unserviceable” rates include most tri-chamber colour cartridges due to their design.


For all your offi ce requirements contact us on:Gauteng: 011 011 3900 • KZN: 031 512 5080 • Pretoria: 012 432 3700 • Cape Town: 021 511 3810

Bloemfontein: 051 447 9201 • Kimberley: 053 831 1303

[email protected]

Nor Paper has a wide range of offi ce supplies includingtoners, consumables and basic stationery items.

What are refilled cartridges?Many well-known printer makers have come up with a solution to provide a printer toner refill for their customers which is not as expensive as an original printer toner. Refilling is carried out in a professional manner by well-known companies which take great care to ensure they do the printer toner refill job properly to ensure that quality is not sacrificed in any way. printer ribbOnsDot matrix printers, more commonly found in offices where forms and documents are printed on duplicate or triplicate paper, those requiring high volume label printing, and some cash registers and point of sale systems use either cloth or plastic ink ribbons, depending on the model of the printer.

The printer ribbon is an inked soaked strip of cloth, normally encased in a cartridge construction for easy instalment. The advantage with a printer ribbon based printer is the low printing cost and the printer ribbon does not easily dry out. This makes them suitable for printing situations where reliability is more important than the printing quality.

laser tOner cartridges Toner cartridges are heavier and significantly larger in size compared to ink cartridges. Used in laser printers, fax machines and photocopiers, this is a dry powder or liquid substance called toner. If dry toner is used, the printer melts the toner by heat of the fuser thereby binding the toner to the paper and forming images and text.

dry toner is mainly made up of heat sensitive plastic powder. Pigments are added so that different colours can be produced by the toner. Finally, carriers are added so that the toner particles are charged and can be attracted to the right spots on the printed material.

liquid toner is mainly made up of dye or pigmented acrylic resin particles. The added dye or pigmentation is added to form the colour of the toner. Added to this is an insulating liquid in which the resin particles are hosted.

pigment inks are not absorbed by the

paper but sit on top as small encapsulated particles while dye based inks are absorbed into the paper’s fibres. This basic difference creates differences in areas such as ink stability, colour intensity and contrast. The choice of ink type depends on what result you expect and which characteristics you favour.

pigment based inks are water fast on most paper media (dye based inks start to run when wet if not printed on specially coated paper), are fast drying (up to 100 times faster compared to dye based inks), have non fading colours, a long life cycle and low bleeding on the edges of the printed colour

dye based inks are generally high in brilliance and contrast, have wide colour gamut (i.e. the range of colours that can be produced), and are less expensive. Dye based inks are more often used in monochrome printers and pigment inks in colour printers. Pigment inks should be the choice for printer owners who favour long time archival and colour stability in their printouts.

sOlid ink stickThe solid ink technology is owned and developed by Xerox which currently is the only printer maker selling printers based on this technology. A solid ink stick is based on environment friendly resin (similar to crayon), contains no solvents and produces no ozone. Unlike toners and ink which are made by powder or liquid, solid ink sticks are firm, making them impossible to spill, leak or inhale. No cartridge casings made of plastics are needed decreasing the waste volume. According to Xerox this means that 90% less

packaging waste is generated compared to a toner cartridge.

Solid ink printers are, together with laser printers, weak when compared with ordinary ink printers when it comes to energy efficiency. Both these printer types require that several internal parts are kept at high temperature due to the melting and fusing process that is used. If putting them into eco/low power mode this means that a special warm up period needs to be completed before the printers can print again.

paperInk is just one of three important factors

for getting good print results. It’s of equal importance that the quality of the printer hardware and the printer paper also holds a good standard. NOR Paper is one of South Africa’s largest paper merchants and a one-stop shop for all printing and allied trades, stationers and small businesses. Along with an extensive and competitively priced range of paper products, they pride themselves on delivering a high quality service to cater for all their individual client needs. Their paper range includes: Coated Paper, Uncoated Woodfree paper, Packaging Materials, and Specialised Media.

What is cMYk?CMYK refers to the four inks used in some colour printing: cyan, magenta, yellow, and key (black). The “K” in CMYK stands for key because in four-colour printing, cyan, magenta, and yellow printing plates are carefully keyed, or aligned, with the key of the black key plate. m


AcknowledgMent

gAvin MoffAt / pothole spotter / asker of tough questions /

CEO advisor / strategist / trainer / speaker /

([email protected] or www.twitter.com/gavinmoffat)

We are also less tolerant of being duped or lied to or being told by banks that they are with us on the tough journey of life.

the exception seems to be our preclusion towards repeatedly voting for the same politicians, which seems to know no bounds.

There is a recorded global shift, although predominantly among first world citizens, toward expecting more than just honesty. There is a desire to see companies consciously do no wrong. This includes physically and publicly making a decision to do the right thing, treat people in a respectful manner and not do the inevitable – that is use the phrase “but we are operating within the letter of the law”.

Let me give you an example of what you should not do. My mobile service provider, which shall remain nameless, has been happily taking my money for a 2GB add-on data package for a while. I recently discovered that the self-same package is available for a price far lower than what I currently pay.

What should they do? A: leave it as it is because caveat emptor* rules their roost or B: tell me that the cheaper deal is available and suggest I move to that package?

What would you want the brands around you to do? If you breathe the same air as me I would hazard a guess that you may want

them to be consistently interested in your best interests. You are after all part of the reason that they have a company, employ people and continue to provide profits and taxes to the country.

Now there’s the rub. The stated purpose of a business is generally in conflict with what their real purpose should be. Each of these companies views their purpose as increasing shareholder wealth. That is how it should be. It’s a little short sighted though. I believe that they should be focusing on building a company that lasts forever and in that process, their focus would shift from short-term gains to life-long relationships.

Can anyone question this? This is where extreme trust or radical honesty (a recent buzz phrase which always feels a bit extreme to me) comes into play. I need to believe that as an organisation you have my best interests at heart.

Do you have the best interest of your customer at heart? Are you building a business that lasts forever? Or are you building something that will pay this month bills?

Honesty pays, always. At least in my experience. m

* caveat emptor - buyers risk: the commercial principle that the buyer is responsible for making sure that goods bought are of a reasonable quality, unless the seller is offering a guarantee of their quality.

As a population we are becoming less interested in the messages being pushed at us through a variety of channels, particularly in the form of advertising.

Mistrust by default

V o l 9 7 - J u l y 2 0 1 3s h o p s a m a g a z i n e28

b u s i n e s s l a n d s c a p e

THE NAME RESPECTED FOR 60 YEARS FOR GERMAN QUALITY PRECISION CUTTING. USING “SOLINGEN” STEEL.

MODEL: 11331142 (A3)

MODEL: 1134MODEL: 1135MODEL: 1046 (A3)

MODEL: 1038MODEL: 1058MODEL: 1071MODEL: 1110

MODEL: 4300MODEL: 4305MODEL: 4315 (Electric)

Full service and parts availability from:

MAYNARDS OFFICE TECHNOLOGY

And Rotary trimmers up to 155cm wide.

021 4818300011 4937139031 3129325041 5861146

e c o n e w s

neW lOOk fOr tuffY’s 100% recYcled refuse bags

Tuffy brands, the pioneers in 100% recycled refuse bags has introduced new packaging for its refuse bag range with a striking visual appearance and a consumer friendly infographic to explain ‘What’s in the bag’.

“The packaging has been revised to refresh the look of the range of refuse bags with the high quality inside product remaining unchanged,” says Rory Murray, Marketing Director at Tuffy Brands. “It is important that our claim of being 100% certified recycled is clearly stated on the packaging, so that consumers can make conscious decisions on their purchase of refuse bags knowing that they are contributing to removing waste from the environment by choosing Tuffy as the only certified 100% recycled refuse bag.

“A lot of confusion exists as to what the difference between ‘recycled’ and ‘recyclable’ mean,” he says. “Our product is made from 100% recycled material and as such assists in easing pressure on landfill, the inclusion of this infographic ensures that this is explained clearly thereby influencing responsible in-store purchasing decisions and effective transference of the message that we are the SA manufacturer of 100% certified recycled refuse bag with product also being fully recyclable.”

Twenty-two year old Khethi Ngwenya, MD of SchoolMedia, a modern day media company, has a vision to shape communities by connecting them with relevant products and services and to provide corporates and government access to the youth market.

SchoolMedia is a youth based, 100% black owned, company that implements development initiatives ranging from environmental awareness, crime awareness and sports development in schools. SchoolMedia places media display systems in schools and has the exclusive right to do so with the National Association of School

Governing Bodies. A key factor in his collaboration with

schools is to reinvest back into them by utilising a percentage of the company’s proceeds into improving the schools. Companies today have become more involved in community projects as well as environmental projects, SchoolMedia is seen as the channel through which organisations can communicate and be seen in the youth market.

For more information on SchoolMedia products and services, visit http://www.schoolmedia.co.za or call 0 11 720 7174.

green business

cOnnecting cOrpOrates With the YOuth

Visit: www.tuffy.co.za for more.

e c o n e w s

dOn’t let cOrpOrate ignOrance cause a paper jaM

The Paper Manufacturers Association of South Africa (PAMSA) is asking businesses to change their attitude to paper by shredding the misconceptions they have about paper.

Day in, day out, we are faced with messages about the harm that paper does to our environment. More often than not, these messages can be found in two places: at the bottom of emails and from service providers informing you of their move from postal to electronic distribution of documents.

keeping it on screen is not going green: “While the paper industry cannot swim against the digital tide and the convenience of receiving such documents electronically, the electronic distribution of information should not be touted as being more environmentally friendly than print,” says Jane Molony, PAMSA

executive director.In fact, reading a document on screen

produces more carbon dioxide (CO2) than printing out the same document. A printed document can be read over again without further emissions and can also be recycled, according to a 2006 study by Sir Nicholas Stern, head of the Government Economic Service in the United Kingdom.

The Stern Review on the Economics of Climate Change tackled the effects of climate change and global warming on the world economy. Stern used his 700-page document to demonstrate how paper and print have a better environmental footprint than electronic communication.

Printing the Stern Review emits 85g of CO2 (one copy can be read over and over again without further emissions).

Reading it on a computer for one hour emits 226g of CO2 every time.

Burning the Stern Review to CD is estimated to emit 300g of CO2 for every copy

Burning it to DVD is estimated to emit 350g of CO2 for every copy

e-waste is the fastest growing component in the municipal stream: Greenpeace has identified electronic waste as the fastest growing component of the municipal waste steam”.

Hans Wegner, chief sustainability officer of the National Geographic Society notes, “We don’t know the environmental impact of saving a document on a server for ten years or more. And we have no idea of the impact of extracting finite resources to make electronic devices that cannot easily be recycled safely and practically.”

but what about all the trees that are killed to make paper? Few people realise that all paper in South Africa is produced from plantation-grown trees, recycled paper or bagasse (sugar-cane fibre). Some 600 million trees across 762,000 hectares are specifically farmed for use in pulp and paper manufacturing, just as maize was planted for your cereal and wheat for your bread.

“Contrary to popular and often misinformed belief, the fibre used to make paper products is not sourced from the wood of rainforests, indigenous or common garden trees,” notes Molony.

As massive sinks for atmospheric carbon, forests mitigate greenhouse gas emissions by absorbing CO2 and releasing oxygen through the natural process of photosynthesis. South Africa’s timber plantations lock up 900 million tons a year of CO2, which is a massive environmental service and a key means of mitigating climate change.

If it were not for the pulp and paper industry operating world-wide for the last 150 years the CO2 levels in the atmosphere would be 5% higher (about 0.5 degree) than they are at present.

Over 80% of South African plantations are certified by the Forest Stewardship Council (FSC), ranking it as the highest level of international certification in the world. FSC’s Chain of Custody tracks certified material through the production process – from the forest to the consumer, including all successive stages of processing, transformation, manufacturing and distribution.

please consider the environment before nOt printing this: “While PAMSA certainly does not advocate wasteful printing, we ask that paper and printing, and the environment, be treated with respect.”

paMsa’s green Office Week tips • Buy locally manufactured paper that

is FSC-certified. This way you can be assured that the paper is produced from sustainably managed plantations.

• Recycle your paper, keeping it dry and away from other waste and have it collected regularly. Visit www.mywaste.co.za

• Be responsible with your electronic waste. Do your research and find reputable e-waste recycling companies that you know will handle your old computers and printers with the environment in mind. m

s h o p - s a w e b b u t t o n s


®

www.kmp.co.za

www.interstat.co.za

www.penflex.co.za

www.towerproducts.co.za

www.silveray.co.za

www.treeline.co.za

www.koloksa.co.za

www.parrotproducts.biz

www.rexelsa.co.za

www.redfern.co.za

THE LABEL SPECIALISTS t i ck w i th the bes t !

www.bop.co.za

www.hortors.co.za

www.nikki.co.za

www.chafrica.co.za

web

But

tons

For all your thermal point of sales requirements contact us on:Gauteng: 011 011 3900 • KZN: 031 512 5080 • Pretoria: 012 432 3700 • Cape Town: 021 511 3810

Bloemfontein: 051 447 9201 • Kimberley: 053 831 [email protected]

Till slips don’t lie.NOR Paper Thermal point of

sale paper rolls proves the point.

International magazines spend a huge amount of money on their front cover so that the consumer chooses theirs over the competitor. the cover of a journal projects the image and contents contained therein, enticing you to buy! the same goes for a retail business. if it is a headline that sells newspapers, and a picture of a beautiful woman that sells fashion magazines, what then is your ‘headline’. Your store is one of many in town that the consumer can choose to shop at, so what

image are you projecting to entice the prospect to enter your store, because quite frankly, you are selling what your competitor is selling!

We’ve heard it again and again - “You never get a second chance to make a first impression” and research shows us that 83% of a Customers’ first impression is through sight! The ‘First Moment of Truth’ is a legendary phrase popularised by Procter & Gamble ex CEO, AG Lafley, who in a 2002 letter to shareholders defined it as the moment “when consumers stand in front of a store shelf and decide whether to buy a P&G brand, or a competing product.” The personal care and cleaning product giant strived to see the shopping and buying process from the eyes of the consumer. They used this information to maximise the effectiveness of packaging, marketing and selling their household products.

Your image starts before a customer enters your store. For the retailer, developing a powerful image provides the opportunity to embody a single message, and that is to stand out from the competition and be remembered. m

w w w . s h o p - s a . c o . z a 33

s t r a pr e t a i l s a v v y

is your front

page selling

newspapers?

AcknowledgMent

Graham Bush, visit www.thebushkitchen.co.za for more information

Taking dictation to the next level

Breakthrough 3D Mic technology delivers best audio quality in any recording situation. Its robust yet lightweight stainless steel design offers perfect ergonomics for working over longer periods of time. Coupled with SpeechExec Pro software for efficient data management and a docking station for uploading your files, going from your voice to your text document has never been quicker.

Powerhouse Dictation SystemsTel. 011 887 1056Fax: 086 555 3833 Email: [email protected]

The all-new Digital Recorder

Scan the code to download the

PHILIPS SpeechWorld iPad app!

dpm4_75x297_powerhouse_en.indd 1 05.06.13 15:19

Please meet roshana jansen, Marketing Manager: bytes document solutions

“I grew up on the Cape Flats with two brothers and a single mother. Life was not always fun and we could not always have the things we wanted. Possibly one of my favourite memories from that time is that of my grandmother walking me up and down the roads of

Bonteheuwel showcasing her “light-skinned” granddaughter! Today, I am married and have two fantastic children aged 12 and 6. Since moving to

Johannesburg my career has developed fast, although

I still feel I have quite a way to go and there are many things I still want to achieve.”What is your life’s motto or personal brand?Be yourself - unapologetically. use three words to describe yourselfCompassionate, free-thinking, CRAZY!

What is your business philosophy?Sometimes even when it ‘ain’t broke’, it always needs refreshing. Ignore progress at your peril.briefly describe the highlights of your working career.My experiences have been defined by the people and environments in the workplace - in particular, Konni Hofericheter. For a man of his advanced years, he remained a gentleman and a compassionate leader in touch with current trends, and with a real respect for people’s contributions. What has been your greatest lesson in life?Love yourself.tell us about a highlight in your career?I am very proud to be a member of the Altron Young President’s Club. in your opinion, what competencies should a leader have? A good leader understands different people require different management styles to get the best out of them. Using one style to manage a group is a sure-fire way to isolate members of a team and create a severely dysfunctional environment.Where will the most significant growth occur in your company? Managed Print Services is an enormous growth trend for Xerox. At Nor Paper, we have new products that will ensure growth in that business. At LaserCom, we have positioned ourselves as a Communications Partner to our clients which bodes well for long term engagement across new revenue streams. What is the one thing you can’t do without?My cell phone.how do you spend your sunday’s?Cooking!What is your favourite website?Facebook.

What is your favourite retail store?Zara.What was the last new thing you bought?Very fancy shoes for my husband.What is your favourite song currently?Anything from Bruno Mars.do you have a hobby outside of work?Dancing.What car do you drive and why?Mercedes A Class, for its reliable quality.favourite social beverage?Gin & Tonic.What is your favourite perfume?Very Hollywood by Michael Kors.tell us something about yourself, we didn’t know.I was a working actress at age 11.how are you ‘proudly south african’?No matter what, singing our anthem always gives me a lump in my throat. describe your dream life in six wordsGiving time and energy to others.

After being interviewed for this article, Roshana Jansen was appointed as Web Content Manager for the Bytes Technology Group in the Marketing: Shared Services Division.

AQ&with Roshana Jansen

Reaching for the stars

V o l 9 7 - J u l y 2 0 1 3

p e r s o n a b i l i t y

ByTes DocumenT soluTIons is Africa’s leading technology and services company offering the widest portfolio of offerings through three independent business units, Xerox,

LaserCom and NOR Paper. As the largest Xerox distributor in the world, it services 26 sub-Saharan African countries and, as a division of Bytes Document Solutions, is its biggest

contributor with revenues in excess of R1.8 billion.


Q&with Roshana Jansen

at ups, the average driver makes about 120 deliveries per day, says jack levis, the shipping giant’s director of process management. to

figure out how many different possible routes that driver could travel, just start multiplying: 120 * 119 * 118 * . . . * 3 * 2 * 1. the end result, levis likes to say, far exceeds the age of the earth in nanoseconds.

If that number sounds big, imagine having to make those calculations for 55 000 drivers every day. Until recently, UPS used a software tool that gave drivers a general route to follow but allowed wide latitude for human judgement along the way. Over the next five years, however, the company will roll out widely a more exacting algorithm designed to steer drivers away from well-worn paths towards often counterintuitive routes calculated to make delivery faster.

Called ORION, or On-Road Integrated Optimisation and Navigation, UPS’ data-drenched route optimisation tool aims to deliver the best answer yet to the traveling salesman problem, the classic computational conundrum that shows just how hard it is to find the shortest distance among a series of points on a map. The size of the numbers involved means simple arithmetic is out.

Instead, ORION depends on heuristics, the field of math and computer science devoted to finding answers that are good enough, and that get better based on past experience.

Of course, finding the shortest distance is only one of many variables in play for UPS. Promised delivery times, different types of customers and the types of packages being delivered and picked up are just a few of the additional factors ORION must take into consideration. And Levis is quick to emphasise that UPS doesn’t discount the value of driver wisdom accumulated during years on a route. The best system, he says, is one that relies on both human and algorithmic intelligence, not just one or the other.

Still, computers simply have far more raw calculation power than humans. That capacity combined with the massive amount of data needed to feed that brainpower are what Levis hopes add up to superhuman intelligence: “How do we come up with ways that are better than what humans would have come up with on their own?”

Here’s a few more numbers that play into the math behind UPS’ quest for efficiency:

$30 million—The cost to UPS per year if each driver drives just one more mile each day than necessary. By that same logic, the company saves $30 million if each driver finds a way to drive one mile less.

15 trillion trillion—The number of possible routes a driver with just 25 packages to deliver can choose from.

As illustrated by the classic traveling salesman problem, the mathematical phenomenon that makes figuring out the best delivery routes so difficult is called a combinatorial explosion.

55,000—The number of “package cars” (the brown trucks) in UPS’ US fleet. If the figures involved in determining the most efficient route for one driver are astronomical in scale, imagine how those numbers look for the entire fleet.

85 million—The number of miles Levis says UPS’ analytics tools are saving UPS drivers per year.

16 million—The number of deliveries UPS makes daily.

30—The maximum number of inches UPS specifies a driver should have to move to select the next package. This is accomplished through a meticulous system for loading packages into the truck in the order in which they’ll be delivered.

200 million—The number of addresses mapped by UPS drivers on the ground.

74—The number of pages in the manual for UPS drivers detailing the best practices for maximizing delivery efficiency.

100 million—The reduction in the number of minutes UPS trucks spend idling thanks in part, the company says, to onboard sensors that helped figure out when in the delivery process to turn the truck on and off.

200—The number of data points monitored on each delivery truck to anticipate maintenance issues and determine the most efficient ways to operate the vehicles. m

In a sense, all business boils down to math. But some companies have tougher equations to solve than others.

tools to deliver

V o l 9 7 - J u l y 2 0 1 3

o n t h e r o a d


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17521 - my office.pdf 1 2013/07/09 3:48 PM

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry To sponsor the Crime Alert page contact 011 880 1147

repOrt criMe at [email protected]

Gold sponsors:

platinum sponsors:

silver sponsors:

afterMarket Warned tO ignOre letters sent Out tO trade shOW exhibitOrs falselY requesting updated trade shOW details.

Letters are once again being sent by Mexico-based company Expo-Guide to those who have exhibited at Remanexpo events, asking them to validate and update their company details in a bid to scam them out of thousands of pounds.

Signed by Oscar Guerrero, the letter states that “the update of your already existing entry in the exhibitors directory is essential to guarantee problem-free communication to all visitors seeking contact with your company and ensure that only accurate data are published”. However, the small print reads that by signing the form, the respondent agrees to be published as an advertisement on Expo-Guide’s website “for the next three years, as a full sized insertion” at a cost of €1,271 ($1,645) per year. The letter also states that it was “Organised by: Messe Frankfurt GmbH”, which is not the case, and Expo-Guide has no affiliation with Messe Frankfurt. The company has been operating for many years and regularly targets thousands of companies worldwide. Source: the Recycler

phishers are trYing everYthing theY can tO iMprOve their chances Of harvesting user credentials.

They are known for experimenting with different fake social media applications in a desperate move to lure users. One phishing site used an image of a girl along with the Facebook Like button. After clicking the button, users are prompted for their Facebook login credentials in order to “like” the photo. After the credentials are

entered, the phishing site acknowledges the login and asks users to click another Like button. The button is placed beside a fake number indicating the number of likes already gained. The phishing site was hosted on servers based in Amsterdam, Netherlands. Another example is a phishing site spoofing the Facebook login page that claimed to have several new features for Indian users. The phishing site called itself “Chehrakitab” which is Hindi for “Face Book”. In another, the Facebook 2013 Demo phishing example explains that the site is under construction although users can still login. If users fell victim to the phishing site, phishers would have successfully stolen their information for identity theft.

internet users are advised tO fOllOW best practices tO avOid phishing attacks:

• Do not click on suspicious links in email messages• Do not provide any personal information when answering

an email• Do not enter personal information in a pop-up page or

screen• Ensure the website is encrypted with an SSL certificate by

looking for the padlock, “https”, or the green address bar when entering personal or financial information

• Use comprehensive security software such as Norton Internet Security or Norton 360, which protects you from phishing scams and social network scams

• Exercise caution when clicking on enticing links sent through email or posted on social networks

For more information visit: http://www.symantec.com/connect/blogs/phishers-new-fake-social-media-apps

Renew your Crime Alert sponsorship today! Call Wendy Dancer on 011 8801147 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics.

c r i m e a l e r t


AADDING MACHINE, POINT OF SALE AND MACHINE ROLLSBSC Stationery - Treeline

PaperGeni Rotunda

ADHESIVES, GLUES AND SPRAYSBIC South Africa (Pty) Ltd - Correction Fluid,

Glue sticks & Super Glue

BSC Stationery - Treeline, Bantex, BIC, Bostik,

Ponal, Pritt, Pentel, Faber Castell, Staedtler

Palm Stationery Manufacturers - New Wave

Freedom Stationery - Marlin

ADHESIVE NOTES3M SA PTY Ltd - Post-it ®

BSC Stationery - Stick ‘n Notes

ART, CRAFT, GRAPHIC AND DRAWING MATERIALSBSC Stationery - Treeline, Pentel, Pilot, Henkel,

Bostik, Staedtler, Faber Castell

CTP Stationery - A4 coloured poster boards

Faber Castell - Comprehensive range


Max Frank - Uni, Artline

Pentel S.A (Pty) Ltd. - Oil pastels and

watercolour paint

BBAGS AND CASESBantex - Moulded pencil cases

BSC Stationery - Treeline, Penflex, Gotcha,

Staedtler, Bantex

Flip File - Business cases.

Freedom Stationery - Space Case and Marlin

Global Bag And Sportswear Manufactures - Custom schoolbags ,tracksuits

Kolok - Kenton

Topmark - School Bags, Laptop Bags, Pencil

Cases, Sports Bags, Luggage

BATTERIESBSC Stationery - Eveready

Nikki Distributors - Duracell Batteries

Nikki Distributors - Energizer Batteries

BIN RANGEBantex - Waste paper bins

Krost Office Products

BINDING ACCESSORIESAZ Trading - Plastic Comb, Wire, Thermal &

Covers

Beswick Office Products - Fellowes

BSC Stationery - Treeline, Rexel, Bantex

CTP Donau - Donau files and slide binders, A4

poster board

Martin Yale Africa - Comb, Wire

Parrot Products - Parrot Comb Binding

Machines

Rexel Office Products - Rexel and GBC

W Vos & Co - Renz covers & combs, ringwire

BINDING MACHINESAZ Trading - DSB, Neorel


Martin Yale Africa - Martin Yale

Parrot Products - Parrot Comb Binding

Machines

Rexel Office Products - GBC and Rexel ranges

W Vos & Company - Renz.

BOARDSBIC South Africa (Pty) Ltd - BIC Velleda

School Whiteboards

BSC Stationery - Bestboards, Pentel, Pilot,

Artline, Penflex

CTP Stationery - Flip Chart Pads

Hortors Stationery - Legal Notices i.e. Basic

Conditions & OSH Act and Leave and Absence

Chart


Max Frank - Artline Flipchart Markers, Artline,

Maxi whiteboard markers


Parrot Products - Full range of boards and

accessories. Custom boards printed to your

specification.

Rexel Office Products - NOBO whiteboards,

pinboards, easels and accessories

BOOK COVERSBantex - Book Covers

CTP Stationery - Poly Prop Donau heavy duty

covers

Empire Toy & Stationery - Butterfly paper

Freedom StationeryGordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured self

adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper ProductsPalm Stationery Manufacturers - brown paper

rolls, poly rolls, gift-wrap

RBE - Papersmart

BOOKS AND PADSBantex - Hard and soft cover noted range

BSC Stationery - Treeline

CTP Stationery - Impala and premier books

and pads

Freedom Stationery - Manufacturers

Hortors Stationery - Legal registers

Impala Vuwa Stationery ManufacturersPalm Stationery ManufacturersPower Stationery - Powerstar

RBE - NCR Business Books

BOXES AND CARTONSBeswick Office Products - Bankers Box to

Boxes and Cartons

CTP Stationery - Archiving Systems

Rexel Office ProductsSpecialised Filing Systems - Archive and

Off-Site

Tidy Files - Acid free archiving products

CCALCULATORSBSC Stationery - Treeline, Kaiser, Sharp

Freedom StationeryKolok - HP

Nikki Distributors - Truly calculators


Power Stationery - Powerstar

Rexel Office Products - IBICO

CALENDARSCTP Stationery - Diaries assorted sizes

40

Source productS here


CombBind C12 WireBind W20 ThermaBind T400ClickBind 15CombBind C20 CombBind C340

www.rexelsa.co.za

Effortless binding

with perfect results

MultiBind 230Comb & WireCombBind C150 Pro

CALLIGRAPHYMax Frank - Artline

CANTEENKolok - Tea, Coffee, milk etc,

Sunbeam(appliances), Cleansui (water filters

and refills)

CARBON PAPER AND FILMSRBE - NCR Business Books

CD’S, DVD’S AND DISKETTESKolok - Verbatim, Kenon

CLIP BOARDSBantex - PVC and moulded plastic

CTP Stationery - DONAU brand

Parrot Products - Masonite and whiteboard

CLIPS, FASTENERS AND PINSBantex - Paper clips


Grip BindersEssentials, Stephens, Penguin

Tidy Files - Filing solution

COLOURING BOOKSEmpire Toy & Stationery - Empire books



COMPUTER ACCESSORIESBeswick Office Products - Fellowes

Kolok - Verbatim, Kenon

Krost Office ProductsPyrotec - Tower Inkjet-laser labels, business

cards and photo paper

COMPUTER CLEANINGBeswick Office Products - Fellowes

Pyrotec - Tower computer cleaning range

Kolok - ComputerCare

COMPUTER CONSUMABLESCTP Stationery - Full range of DONAU files

KMP - for computer consumables

Kolok Unlimited - Penguin (Ribbons, Toners,

Inkjets,) ,Till and fax rolls

Redfern Print Services - Redfern inkjet/laser/

copier labels and a full range of stationery

labels

COMPUTER HARDWARE

Kolok Unlimited - Blazer UPS systems, Geha

(Interactive white boards)

CORPORATE STATIONERY & GIFTING

Star Stationers and Printers

CRAYONS AND CHALKS

BSC Stationery - Treeline, BIC, Henkel, Faber

Castell, Staedtler

Faber Castell - Wave crayons and pastels


Palm Stationery Manufacturers - Chalks and Crayons

Power Stationery-Powerstar

DDESK SETS AND ACCESSORIES

BIC South Africa (Pty) Ltd - Desk Set Solo

Delux

Bantex - Comprehensive range - moulded

plastic

BSC Stationery - Treeline, Bantex


Krost Office Products

Ledger Systems - Falcon Products

Rexel Office Products - Rexel Eco Range

DIARIES, PLANNERS AND ORGANISERS

CTP Stationery - CTP Brand

Hortors Stationery - Legal diaries

Rexel Office Products - NOBO planners, refills

and T-card kits

South African Diaries - For all your diary needs

DICTATION - TRANSCRIPTION

Olympus Audio S.A - Digital Voice Recorders,

Transcription Kits and Accessories.

Powerhouse Dictation for Philips - Dictation,

transcription, meeting recording, mini-tapes,

foot pedals, accessories

DRAUGHTING AND DRAWING OFFICE SUPPLIES

CTP Stationery - A4 Poster Boards

EEMBOSSERS AND ENGRAVINGRubber Stamp & Engraving Co - Ideal & Trodat

Embossers (pocket, desk and electronic), Trotec

ENVELOPES AND MAILINGBSC Stationery - Leo Envelopes, Jiffy

CTP Stationery - Commercial envelopes

Global envelopesGrafton/StarKZN ENVELOPESMerpak Envelopes - Simplistic, full range of

printed and plain envelopes

Narayan Wholesaler - Wholesaler of Quality

Envelopes, Peel and Seal

PaperGeniRBE - Papersmart

ERASERS & ERASING / CORRECTION FLUIDSBIC South Africa (Pty) Ltd - Tippex tape, bottle

and Pen

BSC Stationery - Treeline, BIC, Artline, Faber

Castell, Pentel, Pilot, Staedtler, Pritt


Max Frank - Uni

Palm Stationery Manufacturers - Tape/Erasers

Pentel S.A (PTY) LTD - Hi-Polymer and Ain

eraser, correction tape and pens


FFAX ROLL MANUFACTURERSRotunda

FILES AND FILINGAfrican Filing Systems - Top retrieval filing and

arching products

Bantex & Viking - All filing and storage

BSC Stationery - Treeline, Bantex Mobifile

CTP Stationery - Full range of quality DONAU brand

Flip File - Executive display files, expanding

files, Document folders, dividers

Freedom Stationery - Edo / Unifile

Palm Stationery Manufacturers - Lever arch,

Ringbinder files, Manilla flat folders

Grafton/StarKolok - Geha (Binding machines)

41

w w w . s h o p - s a . c o . z a

b u y e r ’ s g u i d e S e e p a g e 4 6 f o r c o n t a c t d e t a i l s


CombBind C12 WireBind W20 ThermaBind T400ClickBind 15CombBind C20 CombBind C340

www.rexelsa.co.za

Effortless binding

with perfect results

MultiBind 230Comb & WireCombBind C150 Pro

Palm Stationery Manufacturers - leaver arch,

ring binder files, manilla flat folders.

Pentel S.A (Pty) Ltd. - Display book Vivid,

document file, clip file and presentation file

Rexel Office Products - Prima and Rexel ranges

Specialised Filing Systems - Top Retrieval,

Archive and Off-Site Tidy Files - Filing solutions

FOLDERSBantexBSC Stationery - Treeline, Bantex

CTP Stationery - DONAU Brand


Palm Stationery Manufacturers - View files,

polypropylene & board folders

Tidy Files - Specialised

FORMS - LEGAL AND MISCELLANEOUSHortors Stationery - complete range of custom,

company, miscellaneous, magisterial, etc.

FURNITURE - OFFICE & SCHOLASTICKrost Office Products - accessories

New Era Office cc - Specialising in all office

furniture desks, chairs, credenzas, boardroom

tables, etc

Reboni Furniture Group - Manufacturing and

distribution of educational and office furniture

Specialised Filing Systems - Cabinets, Shelving

and Hi-Density

GGUILLOTINES AND TRIMMERSAZ Trading - DSB, Kobra

Beswick Office Products - Fellowes, Vivid

Martin Yale Africa - Martin Yale

Rexel Office Products - SmartCut and

ClassicCut

W Vos & Co - Ideal

IINDEX TABBING AND DIVIDERS3M SA - Post-it flags, Flag pen and highlighter

Bantex - P.P and Manilla board

BSC Stationery - Treeline, Bantex, Flip File

CTP Stationery - DONAU Brand board and P.P

Flip File - Index Tabs, Flip tabs


Palm Stationery Manufacturers Grip BindersRexel Office Products - Rexel, Mylar and Prima board

INKSKMP - for computer consumables.

Max Frank - Shachihata, Artline

Rexel Office Products - Numbering machine ink

Rubber Stamp & Engraving Co - Trodat, Noris

fastdry, security, numbering, franking. Laundry.

JJANITORIALKolok - Goldenmarc (Cleaning products),

Brooms, Mops and equipment.

LLABELSBSC Stationery - Treeline, Tower, Midmadex


Nor PaperPyrotec - Tower stationery, inkjet-laser labels

Redfern Print Services - Redfern Inkjet/laser/

copier labels and a full range of stationery

labels

Specialised Filing Systems - Filing

Tidy Files - Filing solutions

LABELLING MACHINESKemtek Imaging Systems - Distributor of

Brother P-Touch Labelling System

LAMINATING MACHINESAZ Trading - DSB, Speedlam, Lamiace


Kolok - GEHA and Galaxy

Martin Yale Africa - Fujipla

Parrot Products - Parrot A4 and A3 Laminators

Rexel Office Products - GBC and Rexel ranges

W Vos & Co - PEAK & Renz.

LAMINATING POUCHES AND MATERIALSAZ Trading - A0 to ID card size Beswick Office Products - Fellowes

Kolok - GEHA, Penguin laminating pouches and rolls

Martin Yale AfricaParrot ProductsRexel Office Products - GBC

LEGAL STATIONERYHortors Stationery - All legal registers, forms,

diaries etc

LETTER TRAYSBantex & VikingKrost Office Products

MMAILING TUBES CTP Stationery

MARKERSBIC South Africa (Pty) Ltd - Permanent

Markers, Highlighters, whiteboard

BSC Stationery Sales - Treeline, Collosso,

Penflex, Artline, Maxi, Pentel, Pilot, Bic

Faber Castell - Permanent and non permanent


Interstat Agencies - Edding

Max Frank - Artline , Maxi, Uni

Parrot Products - White board, permanent and

OHP markers. Wide range of highlighters

Penflex - White board, flipchart, permanent

markers, highlighters

Pentel (Pty) Ltd. - Maxiflo, white board marker

and paint marker


MATHEMATICAL GEOMETRY SETS & ACCESSORIESFreedom Stationery - Marlin

Palm Stationery ManufacturersPower Stationery-Powerstar

MINUTE AND GUARD BOOKSHortors Stationery - Company registers, minute

42

V o l 9 7 - J u l y 2 0 1 3



Fusion 1000L Fusion 1100L Fusion 3000L Fusion 3100L Fusion 5000L Fusion 5100L

www.rexelsa.co.za

Simply faster to the finish...Introducing the new line of Fusion

TM Laminators

books and other legal registers

Ledger Systems - Falcon products

NNUMBERING MACHINESRexel Office ProductsRubber Stamp & Engraving Co - Reiner Dater/

Numberer (manual/electronic), Trodat

OOFFICE ERGONOMICSBeswick Office Products - Fellowes Back/Wrist/

Foot support; Notebook riser stand

Rexel Office Products - Kensington

copyholders, risers, footrests, Rexel range of

electric staplers and punches which reduces

chances of RSI (repititive strain injury)

OFFICE FURNITUREIXAXA Office Furniture - Office furniture (Desks

and Chairs) from reception to CEO’S office

OVERHEAD PROJECTION AND ACCESSORIES3M SA (Pty) Ltd. - Overhead film,

transparency, multimedia

Kolok - Penguin Transparencies

Max Frank - Artline

Parrot Products - Data Projectors, OHPs,

screens and rear projection film

Penflex - Penflex Overhead projector pens

Rexel Office Products - NOBO

PPAPER AND BOARDAntalis South Africa - Office paper and

packaging solutions

Bantex - Cube refills

BSC Stationery - Apex Paper - Typek,Rotatrim

CTP Stationery - DONAU A4 poster boards

Empire Toy & Stationery - Butterfly paper

Freedom StationeryGrafton/Star

Kolok Unlimited - Geha (paper media),

EPSON, HP, CANON,

Nor PaperPalm Stationery Manufacturers - Cubes and board

Power Stationery-PowerstarRBE - Papersmart

Rexel Office Products - Prima Paper & Board

TRIBE - TRIBE Inkjet Paper and Film

PAPER FOLDING MACHINESMartin Yale Africa - Martin Yale

W. Vos & Co - Ideal

PENCILSBIC South Africa (Pty) Ltd - BIC Evolution

Graphite, BIC Matic Clutch ,Velocity Clutch,

Atlantis Clutch, BU4 Clutch

BSC Stationery - Treeline, BIC, Faber Castell,

Pilot, Pentel, Uni, Staedtler, Henkel

Freedom Stationery - Marlin / Edo

Max Frank - Uni

Palm Stationery ManufacturersPentel S.A (Pty) Ltd - Hotshot, Mechanical

Pencil, Techniclick Pencil.


Rexel Office Products - Rexel HB & Derwent

Staedtler SA (Pty) Ltd - Tradition, Wopex,

Technical, Clutch Pencils and lead

PENCIL LEADSBIC South Africa (Pty) Ltd - Criterium 0.5mm

leads

Faber Castell - Extensive range, beginner to

artist


Max Frank - Uni

Pentel S.A (Pty) Ltd - Ain lead, standard lead -

various grades

PENCIL SHARPENERSFreedom StationeryPalm Stationery ManufacturersPower Stationery - Powerstar

PENSBIC South Africa (Pty) Ltd - Clic, Crystal,

Orange and Prismo

BSC Stationery - Treeline, BIC, Faber Castell,

Pilot, Pentel, Uni, Staedtler, Henkel, Lexi,

Penflex

Faber Castell

Freedom Stationery - Marlin and Edo

Max Frank - Artline, Maxi, Uni

Palm Stationery ManufacturersPenflex - Penflex ballpoints and rollerballs

Pentel S.A (Pty) Ltd - Superb Ballpoint,

Energel Pen


Staedtler SA (Pty) Ltd - Ball point, Fineliner,

Gel and Pigment liner pens

PEN CARBON BOOKSBSC Stationery - Treeline, RBE



RBE - NCR Business Books

PERSONAL STATIONERYBantex - Telephone Management, Conference

and Filing

CTP Stationery - Home office and personal

filing system, diaries

Grafton/Star

PLANNING BOARDS AND ACCESSORIESParrot Products - Range of year planners, term

planners, maps and in/out boards. custom

printed boards designed to specification.

Rexel Office Products - NOBO planners

POINT OF SALE PRINTER ROLLSPaperGeniRotunda

PRINTINGOlivetti Imports - Distributors of Multifunctional

Printers / Copiers

Star Stationers and PrintersKolok - Epson, Lexmark (Hardware), Hp

Printers, Oki (Hardware)

PRINTER CONSUMABLESImpression Management - Prinart, Logic,

Q-Ink, Sanchi, Oliser and ATIKMP - For

computer consumables.

Kolok - EPSON (inkjet, large format etc),

LEXMARK, HP, Brother (Toners and Inks), Oki

(Toners, inks and Ribbons), Tally Genicom

(Ribbons), Seikosha (Ribbons), Panasonic

(Toners and Ribbons), Kyocera (Toners),

Printronix (Ribbons), IBM (Ribbons), Ricoh

(Toners), Fujitsu (Ribbons)

43

w w w . s h o p - s a . c o . z a



Fusion 1000L Fusion 1100L Fusion 3000L Fusion 3100L Fusion 5000L Fusion 5100L

www.rexelsa.co.za

Simply faster to the finish...Introducing the new line of Fusion

TM Laminators

Nor PaperPaperGeniRoyce Imaging Industries - Remanufacturers

and suppliers of inkjet and laser cartridges

Technical Systems Engineering - Suppliers of

quality compatible cartridges and bulk inks for

Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORSBantex - Plastic and Metal

Beswick Office Products - Kangaro

BSC Stationery - Treeline, STD, Bantex, Rexel


Krost Office ProductsParrot Products - Parrot range of punches

Power Stationery-PowerstarRexel Office Products - Rexel

RRUBBER STAMPSMax Frank - Schachihata X Stampers

Rubber Stamp & Engraving Co. - Trodat

RUBBER STAMP MANUFACTURING EQUIPMENTRubber Stamp & Engraving Co - AZ Liquid

polymer, TROTEC laser engraver, flash system

RULERSFreedom Stationery - Marlin

Palm Stationery ManufacturersPower Stationery-PowerstarPenflex - PENFLEX rulers

SSCHOLASTIC SUPPLIESBantex and Faber CastellBSC Stationery Sales - Treeline

CTP StationeryEmpire Toy & Stationery - Butterfly

Flip File - Flip File display books A5, A4, A2,

A3

Freedom Stationery - Marlin and Edo

Gordon’s Productions - contact paper

woodgrain, marble, pattern designs. Magic

cover back to school clear and coloured self

adhesive paper. (4M rolls, A4 and lever arch).

Plastic coated brownkraft rolls and pre-cut

polythene covers.

Grafton Paper ProductsImpala Vuwa Stationery ManufacturersMax Frank - Artline, Maxi, Uni

Palm Stationery ManufacturersParrot Products - chalk boards/slates


Pyrotec - Tower Adhesive Book Cover 45cm

x 2m

SCISSORS AND CUTTERSFreedom Stationery - Marlin

Palm Stationery ManufacturersPower Stationery-Powerstar Rexel Office Products

SCRAPBOOKINGRexel Office Products - Trimmers and

guillotines

Rubber Stamp & Engraving Co - Making

memories, Clearsnap, Marvy, Ranger, Bazzill,

Carl

SHREDDERS AND ACCESSORIESAZ Trading - DSB, Kobra, Roto, Repairs to all

makes


Kolok - GEHA entry level and high-end

shredders

Martin Yale Africa - Intimus, Martin Yale,

PaperMonster

Nikki Distributors - Nikki shredders

Parrot Products - Parrot range of value

shredders

Rexel Office Products - Rexel range

W Vos & Co - Ideal.

SLATESFreedom Stationery - Marlin

Parrot Products - Whiteboard and chalk board

SPECIALISED STATIONERY AND BOOKBINDINGLedger Systems - Law reports and periodicals

SPIKE FILESGrip Binders

STAMPS, STAMP PADS AND INKSRubber Stamp & Engraving Co - Trodat, pre-

inked stamps, stamp and fingerprint pads

STAPLING MACHINES AND STAPLESBantexBeswick Office Products - Kangaro

BSC Stationery - Treeline, STD, Bantex, Rexel


Krost Office ProductsInterstat Agencies - Genmes

Parrot Products - Parrot range of staplers

Rexel Office Products - Rexel range

STATIONERY SUNDRIES - SCHOLASTICBSC Stationery - Treeline, Pritt, Henkel,

Staedtler, Pentel, Pilot, BIC, Bantex, Faber

Castell, Artline, Penflex

CTP Stationery - DONAU Scissors and cutting

knives

Freedom Stationery - Marlin, Edo and Unifile



STENCILSFreedom Stationery

STORAGE SYSTEMSCTP Stationery - Archiving Systems -

Suspension Files

Kolok - VERBATIM (hard drives, USB sticks

etc), HP

Specialised Filing Systems - Filing

Tidy Files - Filing solutions

TTAPES3M SA (Pty) Ltd. - Brand Scotch® MagicTM

BSC Stationery - Sellotape, Brother

Freedom StationeryPalm Stationery Manufacturers

TELECOMMUNICATIONSNIKKI Distributors - Siemens office phones

TELEX ROLLS AND TELETEX PAPERRotunda

44



Autoplus 60 XDONESHUTSTACK Autoplus 80 X Autoplus 100 X Autoplus 175 X Autoplus 250 X Autoplus 500 X Autoplus 750 X

www.rexelsa.co.za

45

THERMAL ROLLSRotundaTONERS AND CARTRIDGESKMP - Computer consumables

Kolok - PENGUIN (Inkjets and Laser toners),

EPSON, LEXMARK, HP.

PaperGeni

TOP RETRIEVAL FILINGOptiplan a div of Waltons - Paper based top

retrieval filing systems

Specialised Filing Systems - Total Solution and

more

Tidy Files - Complete onsite and offsite filing

solutions

TOYS, HOBBIES AND GAMESFreedom StationeryPyrotec - Toby Tower Stickers and Activities

TRANSFER LETTERING AND SIGNSParrot Products - Vinyl lettering

TRANSPARENCIESKolok - Penguin transparencies for inkjet and

laser

OEM, Penguin and HP Transparencies

Rexel Office Products - NOBO range

VVISITORS BOOKS/REGISTERSLedger Systems - Falcon

Products - visitors books,

hotel guest register,

restaurant reservation

registers


w w w . s h o p - s a . c o . z a

• BuyersGuideisanaffordablewayofhighlightingyour

brandswhilealsointroducingupandcomingnewstockiststothe

trade.

• TheBuyersGuideisavaluablesourcingtooltomarketyourbusinessandthebrands

thatyoucarry.

• [email protected]

Tel:0118801147

dId You KNoW?


Autoplus 60 XDONESHUTSTACK Autoplus 80 X Autoplus 100 X Autoplus 175 X Autoplus 250 X Autoplus 500 X Autoplus 750 X

www.rexelsa.co.za

3M( 0118449202 PvtBagX926,Rivonia,2128

7 0118062388 CustomerServ:0800118311

African Filing Systems( 0118965279 www.africanfiling.co.za

7 0865406892 [email protected]

Antalis South Africa (Pty) Ltd( 0116886000 Box6893,Johannesburg,2000


Antalis South Africa (Pty) Ltd - Cape Town( 0219599600 Box19231,Tygerberg,7505

7 0219599640

Antalis South Africa (Pty) Ltd - Durban( 0317144000 Box284,Umhlanga,4320

7 0317009253

Antalis South Africa (Pty) Ltd - Pretoria( 0123790060 Box4013,Pretoria,0001

7 0123790052

Antalis South Africa (Pty) Ltd - Bloemfontein( 0514478681 Box1795,Bloemfontein,9300

7 0514476765

Antalis South Africa (Pty) Ltd - Port Elizabeth( 0414862020 Box9088,Estadeal,6012

7 0414862219

Antalis South Africa (Pty) Ltd - Pietermaritzburg( 0333862078 Box1425,Pietermaritzburg,3200

7 0333862078

Antalis South Africa (Pty) Ltd - Botswana( 002673912139 Box1705,Gaborone

7 002673975459

AZ Trading( 0861114407 www.aztradingcc.co.za


Bantex( 0114739800 Box43201,Industria,2042


Beswick Office Products( 0114332686 Box82319,Southdale,2135


BIC South Africa (Pty) Ltd( 0114740181 POBOX43144,Industria,2042

7 0114746068 16MaraisburgRoad,Industria,2042

BSC Stationery Sales( 0114203250 Box278,Brakpan,1540


CTP Stationery( 0112265600 Box43501,Industria,2042


Empire Toy & Stationery( 0116142243 Box261524,Excom,2023


Faber Castell( 0114739800 Box43201,Industria,2042


Flip File( 0216383105 Box2190,Clareinch,7740


Freedom Stationery - Johannesburg( 0113140953/4 Box6459,HalfwayHouse,1685


Freedom Stationery - Cape Town( 0215579152/3 36-38SilverstoneRdKillarneyGardens


Freedom Stationery KZN (Head Office)( 0324592820 Box478,Mandini,4490


Freedom Stationery - East London( 0437312422 Box14111WestBank5218


Global Bag And Sportswear Manufactures( 0313056507 P.OBox18586,Dalbridge,4014

7 0313016553 www.globalbags.co.za

Global Envelopes( 0314655544 [email protected]

7 0314655634 www.envelopes.co.za

Gordon’s Productions( 0317058713 Suite69,PvtBagX4,Kloof,3640


Grafton/Star Paper Products( 0112620777 Box550,Bergvlei,2012


Grip Binders( 0114211300 [email protected]

Hortors Stationery( 0116204800 Box1020,Johannesburg,2000


Impala Vuwa Stationery Manufacturers( 0366341535 Box389,Ladysmith,3370


Impression Management( DBN0317771222 www.impression.co.za

( JHB0117087743 [email protected]

( CPT0215920847

Interstat Agencies - Durban( 0315696550 Box201707,DurbanNorth,4016


Interstat Agencies - Cape Town( 0215519555 Box36696,Chempet,7442


Interstat Agencies - Port Elizabeth( 0414532558 Box27693,Greenacres,6057


IXAXA Office Furniture( 0113923628 14IsandoRoadIsando

[email protected]

Kemtek Imaging Systems( 0116248000 Box86173,CityDeep,2049


Kemtek Imaging Systems - Cape( 0215219600 Box181,CapeTown,8000


Kemtek Imaging Systems - KZN( 0317009363 Box15685,Westmead,3608


Kemtek Imaging Systems - PE( 0415825222 Box15685,Westmead,3608


Kemtek Imaging Systems - PTA( 0128041410 POBox816,Silverton,0127


KMP( 0217090190 Box183,Steenberg,7947


Kolok Unlimited - Head Office( 0112480300 Box4151,Johannesburg,2000


Kolok Unlimited - Cape Town( 0215972700 Box6385,Roggebaai,8012


Kolok Unlimited - Durban( 0315704900 Box4206,RiverhorseValleyEast,4017


Kolok Unlimited Polokwane( 0152988795 Box862,Ladanna,0704


Kolok Unlimited - Port Elizabeth( 0414069900 Box3163,NorthEnd,6056


Kolok Unlimited - Namibia( 00264(61)370500 Box40797,Ausspannplatz,Namibia

7 00264(61)370525 [email protected]

Kolok Unlimited - Nelspruit( 0137582233 Box4338,WhiteRiver,1240


Kolok Unlimited - Bloemfontein( 0514331876 PvtBagX01,Brandhof,Bloemfontein


Kolok Unlimited - Botswana( 002673932669 PvtBagB0226,Bontleng,Gaborone


Krost Office Products( 0116262067 Box75401,Gardenview,2047


KZN ENVELOPES( 0314653992 POBox41259,Rossburgh,4072


Ledger Systems( 0114331808 Box82586,Southdale,2135


Martin Yale( 0118387281 [email protected]

7 0118387322 www.martinyale.co.za

Max Frank( 0119211811 Box200,Isando,1600


Maynards - Olympus Audio S.A / Olivetti Distributors( 0860001922 [email protected]

www.maynards.co.za

Merpak Envelopes( 0117197700 [email protected]

7 0118853174 www.merpak.co.za

Narayan Wholesaler( 0834440959 [email protected]

7 0118697243

New Era Office cc( 0113342013 Box10383,Lenasia,1821


Nikki - Cape Town( 0860006731 [email protected]

7 0800204868 www.nikki.co.za

Nikki - Durban( 0860006731 [email protected]


Nikki - Johannesburg( 0860006731 [email protected]


Nikki - Pretoria( 0860006731 [email protected]


Nor Paper( 0110113900


Optiplan a division of Waltons( 0116204000 PencilPark,CroxleyClose,Herriotdale


Palm Stationery( 0315077051 [email protected]

7 0315077053 www.palmstat.co.za

PaperGeni( 0110113900 [email protected]

7 0110114099 www.papergeni.co.za

Parrot Products( 0116077600 [email protected]

7 0116152502 www.parrotproducts.biz

Penflex( 0215212400 Box36964,Chempet,7442

7 0215212402/3 [email protected]

Pentel S.A (Pty) Ltd( 0114741427/8 Box202,CrownMines,2025

7 0114745563 www.pentel.co.za

Powerhouse Dictation( 0118871056 [email protected]

7 0865553833 www.speech.co.za

Power Stationery( 0325334003 Box1305,Verulam,4340


Pyrotec( 0217879600 PvtBagX1,CapricornSquare,7948


RBE Stationery Manufacturers (Pty) Limited( 0117937321 [email protected]

7 0117937348 www.rbe.co.za

Reboni Furniture Group( 0861732664 www.reboni.co.za


Redfern Print Services - Cape Town( 0215529680 Box403,Milnerton,7435


Redfern Print Services - Durban( 0312059598 [email protected]

7 0312057092 www.redfern.co.za

Redfern Print Services - Johannesburg( 0118374119 Box1445,CrownMines,2025


Rexel Office Products( 0112263300 www.rexelsa.co.za


Rotunda( 0215525135 Box189,Maitland,7404


Royce Imaging Industries( 0117929530 www.royceimaging.co.za


Rubber Stamp & Engraving Co - Head Office( 0112621400 Box931,Wendywood,2144


Rubber Stamp & Engraving Co - Cape Town( 0214487008 Box931,Wendywood,2144


Rubber Stamp & Engraving Co - Durban( 0833774109 Box931,Wendywood,2144


South African Diaries( 0214422340 Box4862,CapeTown,8000


Staedtler SA (Pty) Ltd( 0115791600 www.staedtler.co.za


Specialised Filing Systems( 0114770640 www.specfiling.co.za

7 0114773528

Star Stationers and Printers( 0315691061 [email protected]

7 0315691094 www.starstat.co.za

Technical Systems Engineering( 0117082304 Box1532,Northriding,2162


Tidy Files( 0119434210 www.tidyfiles.co.za

Topmark( 0118378045 [email protected]

7 0118377442

Tower (Division of Pyrotec) - Cape Town( 0217879600 PvtBagX1,CapricornSquare,7948

7 0217879791

Tower (Division of Pyrotec) - Johannesburg( 0116111820 59LepusRd,CrownMines,2025


Tower (Division of Pyrotec) Durban( 0317010192 Box594,Pinetown,3600


Tribe( 0113144746(Jhb) Box6280,HalfwayHouse,1685

7 0213864261(Cpt) [email protected]

Versafile( 0112265600 Box43501,Industria,2042


W. Vos & Company( 0114937139 www.wvos.co.za


V o l 9 7 - J u l y 2 0 1 3

coNtact detaIlS here


Independent tests have confirmed these great, time saving results!*

*Max saving when using an Auto+ 500X compared to a traditional feed shredder in a similar price level. Independent test from Intertek Testing & Certification Ltd June 2012

AUTO FEED SHREDDER RANGE Load the paper and close the lid. Auto Feed shredders automatically start shredding –

no need to stand at the shredder hand feeding sheet by sheet!

A range of 7 machines able to shred 60 to 750

(80gsm) sheets in one load!

www.rexelsa.co.za

A U T O M A T I C S H R E D D I N GHANDS FREESAVE UP TO 98% OF YOUR TIME SHREDDING

TIME SPENT AT THE SHREDDER (MINS)Traditional Feed

ShredderREXEL Auto Feed

shredder Time Saving

500 sheets 14:15 00:14 98%

p u n c h l i n e

Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to [email protected] with Punchline in the subject line.

WinThe Rexel Laminator is 33% faster than competitormachines,takingjust45secondstolaminateastandardA4pouchor80pouchesperhour,with anadditionalcoldsettingforheatsensitivedocuments.Otherfeaturesinclude:• Automaticswitchoffafter30minutesofinactivity.• Exittraykeepspouchesstraightastheycome

throughtheheatedrollersforaperfect,warp-freefinish

• IncorporatesSureFlow™Technologyreducesjammingsignificantlyforstress-freelaminatingandmaximumproductivity

• LaminatesuptoA4sizeincludingIDcards,noticesandcertificates

• Modern,compactdesigneasytomovearoundandsuitsmostofficeandhomeenvironments

• Singletouchbuttoninterface:simpletouse,nopreviousexperiencerequired

• Threeheatsettingsaccepts2x75micron(150intotal)

• pouches,2x100micron(200intotal)and2x125micron(250intotal).

Whose punchline is it?

WINNer of the lucKY draW JuNe ISSueGary Simons - Integrated Training

WINMe

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MOBILE BUSINESS TECHNOLOGY

HOW TO BUYPRINTING INKS, TONER & RIBBONS

AVOID CUSTOMER ‘SHOW-ROOMING’ TACTICS

POWERFUL PROSPECTING TIPS6

VOL 97 INC VAT

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Vol 97 July 2013

Documents

office products associationvol

official magazine

business strategy

sellers of stationery

printed bycolorpress

mobile technology

retail tips

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