Why use VoiceAnalytics? • Increase sales efficiency • Compliance check • Complaint prevention • Improve performance • KPI management • Root case analyses • Training management • Automated and objective quality scorings “We use a wide range of services from speech- and emotion analytics and KPI management to the most sophisticated call analytics and TNPS evaluations, provided by the tool.” „ Due to the unique and innovative approach and the business results we achieved on quality and efficiency improvements we won the most customer-centric global award of AEGON Group in 2 consecutive years 2017 and 2018 as well” Anikó Böröndi, Head of Contact centre, AEGON Hungary © 2019 Xdroid Ltd / Avoira Ltd | www.avoira.com • Real emotion and sentiment analytics are supported • Optional email routing capabilities • Keyword spotting and speech to text Features • Easily create alerting rules • Automated check of all conversations • Find critical and non-compliant conversations Alerted on-time • Transparent & objective agents ratings • Real-time agents coaching • Personalised and group statistics Identify training needs Xdroid improves contact centre quality, productivity and customer engagement, helping businesses understand their customers better. By processing 100% of customer interactions, Xdroid automatically provides objective, consistent and valuable insights, and information about each conversation. How does it work? Xdroid's VoiceAnalytics engine can detect an array of emotions, such as sarcasm for example. So how does that work? The engine provides Speech to Text transcriptions and finds the relevant keywords, at the same time, it also recognises the emotions of the spoken keywords. It does so independently from the meaning of the word. Besides a powerful analytical engine, it measures productivity and speech markers, delivers automated KPI management alerts, call- categorisation and rankings are also part of the solution. VoiceAnalytics AI driven speech-text and emotion analytics