Steve Mansfield, Director of Tissue Bank Operations Jay Ruterbories, Director of Organ Procurement Jami Bammer, Organ Recovery Specialist Manager Candace Klitzke, Quality Assurance Manager Karan Collins, Director of Hospital Development Category 3 Voice of the Customer
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Voice of the Customer - Donor Alliance · Voice of the Customer. MISSION VISION Donor Alliance saves lives through organ and tissue donation and transplantation. Maximizing all donation
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Steve Mansfield, Director of Tissue Bank Operations
Jay Ruterbories, Director of Organ Procurement
Jami Bammer, Organ Recovery Specialist Manager
Candace Klitzke, Quality Assurance Manager
Karan Collins, Director of Hospital Development
Category 3
Voice of the Customer
MISSION VISION
Donor Alliance saves
lives through organ
and tissue donation
and transplantation.
Maximizing all
donation
opportunities
Integrity
Leadership
Excellence
Accountability
People First
CO
RE
VA
LUES
COLORADO
Donation Service Area
WYOMING
25 Donor
Hospitals
87 Donor
Hospitals
Key Customers
4 Transplant Centers
2 Tissue Processors
Category 3
Voice of the Customer
Key Takeaways
Collection of Customer Feedback
Integration into Our Business Model
Improve Key Service Deliverables
Collection of Customer Feedback
Direct 1:1 Qualitative /
Quantitative Survey
Create Strong Relationships
Integration
Gather & Analyze InputsValidate & Develop
StrategiesPresent Final Strategic Plan & Budget to BOD for Approval
Evaluate & Set DirectionDevelop & Deploy
Strategic FrameworkValidate Plans, Budgets, Goals
& Performance MeasuresDeploy Strategic Plan
Evaluate & Improve the Strategic Planning Process
Q1 Q2 Q3 Q4
1 3 7
2 4 6 8
9
Align People, Process, Tools, Technology & Related Metrics
5
Align People, Process, Tools, Technology & Related Metrics
5
Validate & Develop
StrategiesPresent Final Strategic Plan & Budget to BOD for Approval