Vodafone call center interview questions and answers

Call

Center

Interview

Questions

Why would you like to apply in Vodafone Vacancy?

Because I think Vodafone is one of the largest Telecommunications in

Egypt & also World wide. also as multinational company I expect to

have good management & supervision.

And looking forward to get promoted fast in Vodafone as a Large

company always makes expansion for new projects.

What do you know about customer service? Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfactionand there are three types of customer service field by phone , face to face and public relationship

Why do you apply the customer service offer?orwhy do you want to work as call center agent? Because I have personal skills qualified me for this job like "good communication skills, good listener, sociable, friendly, Calm, like to help people and I have the ability to work in team work

What are the strength / positive points in your personality? I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems

What are the weakness / negative points in your personality? I like to learn more of thing at the same time and that makes me lose focus on learning one thing or more carefully

What will you do if the customer abused you during call ?! I will try to make him calm down by listening to him carefully and talking to him in a polite wayI will try to be calm with out any stirring reactionI'll be good listener to him- let him to explain all the problem to me- I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction- after that I'll take all my steps to avoid this problem in the future

What will you use in your work to over achieve your goals? The good listening, the concentration, the patience and the punctuality in my information

Why you left your previous work? To Increase my salary, also to seek stability in my career & get promoted faster in a large organization like yourselves.

Tell me a time you work under stress? When I was in the final year at university, the tension and sadness in control of my life because my sister was in the hospital throughout the period of exams .. but I could most successful and learned how to achieve what I want .. Whatever the pressure or stress around me

What the best thing you achieved in your life? Getting graduated with excellent garde, even under the country's circumstances I'm still capable of achieving Success in my job and promotion in the posts.

What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs

What are the types of the customer service field? 1- Face to face2- By phone3- Public relationships

What are you see yourself after 3 years? I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development DepartmentAnd that because I will not suffice to work only, but i will try to take more courses that will help me tosuccess and innovation in the area in which I work in it. And then access to the highest