vkink izca/ku ;kstuk 2014 - North Western Railway

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mRrj if’pe jsyos

North Western Railway

vkink izca/ku ;kstuk 2014 Disaster Management Plan-2014 (ISO 9001:2008 Certified)

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North Western Railway

R.C.Agrawal

General Manager.

FOREWORD

Earlier Disaster preparedeness of the Railways were mainly partianing to

handle train accidents only. The situation has now changed with the promulgation of

the disaster management Act in 2005. A disaster no longer means only a train

accidents, but it scope has become much wider to include other incidence like

terrorism realated activites, natural calamilities etc.

Inspite of lot of infrastructure available with railways we can not meet all the

disasters ourselves, heance assistance of other Government department both Central

and State, NGOs, Private Agencies are utmost required to meet these disasters.

On of the important measure suggested by the high level committee (April-

2003) is to prepare Zonal/Divisional Disaster Management Plan enumerating the

basic frame work for organiseing efficient and relif operation in handling a disaster.

In compliance of recomandation of high lavel committee this railway has already

brought out the Zonal Disaster Management Plan in 2005. Now updated Disaster

Management Plan 2014 has been prepared incorporating the various changes which

have taken place during this period. As most of the territory of NWR lies in the state

of Rajasthan and hence information from Rajasthan State Disaster Management Plan

has been included in this, which will be definitely helpful at the time of disaster.

God forbade such eventuality arises; neverthelesh North Western Railway

Disaster Managemetn Plan 2014 has largely addressed basic frame work for

organizing relif and restrotation, if the need warrants so.

(R.C.Agrawal)

General Manager

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INRODUCTION

The real capability of an organization is invariably tested by the quality of its

response to a crisis. Success of rescue operations in case of railway accidents

depends upon the spontaneous reaction of men available on the train at the time of

accident, contribution made in rescue & relief work by men and material available

locally in nearby area of accident site, availability of adequate resources with the

Disaster Management team, lastly as extensive team work and coordinated efforts of

various Govt., Private, NGO departments.

In compliance of the recommendation of the High Level Committee, the

previous Disaster Management Plan has been updated & so many informations have

been added like, Natural Disaster, Man made disaster, Disaster Management of

Rajasthan State, NDRF, Medical & Security preparedness etc.

Important telephone Nos. of NDMC, NDRF, Delhi, Rajasthan state officers,

Divisional officers etc are given in this plan.

Divisional DM plans of Jaipur, Ajmer, Jodhpur & Bikaner have also been prepared.

Date: June, 2014

(Anup Kumar)

CHIEF SAFETY OFFICER

NWR/ JAIPUR

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INDEX

Chapter Subject. Page No.

1. Introduction 7

2. Concept of Disaster on Railways 8

3. Disaster Management Act 9-12

4. National Disaster Mangement Response Force ,NDMA &

Contact numbers of other Government Deptt. Officials

13-25

5. Capacity Building To Handle Disaster / Training 26-31

6. Types of Disasters 32-38

7. Management of Natural Disasters 39-46

8. Accident Related Disaster 47-70

9. Disaster RESPONSE – OFFICERS AT DIVISION & HQ 71-81

10. Disaster Response-Co-Ordination Centers 82-88

11. Disaster Response-Assistance From Adjoining Divisions /Zones 89-90

12. Site Management Plan-1 91-94

13. Site Management Plan-II 95-105

14. Site Management Plan-III 106-110

15. Passenger Management 111-113

16. Media Management 114-116

17. Rajasthan Sate Disaster Management authority & Committee and

their important Telepone Nos.

117-126

18. Medical Prepardness in NWR 127-136

19. Role of RPF in the event of Railway Accidents and other

calamities.

137-145

20 Deligation of Power on NWR 146-154

21 Annexures, Important Telephone Numbers of Rly,District &

other Authorities

155-199

Abbreviations used 200-202

System Map of North Western Railway 199

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TERM OF REFRENCE

Disaster is a sudden and great calamity, which causes or has the potential to cause deep distress to

Railway users, passengers, staff and their families. However, there is a distinction to be made

between a disaster and an accident. Accidents are occurrences where safety has been affected,

where as Disasters, are those situations which cause acute distress to passengers, Railway users,

staff and their families. Disaster management in the Railway context envisages expeditious,

orderly, effective and adequate relief measures in case of a disaster. Given the size and complexity

of the Railway network and the antiquely peculiar nature of each Railway disaster, it is very

difficult to precisely lay down the exact line of action for each and every contingency. Continual

efforts have been made by the Railways to evolve a well organized and well- planned system for

handling different situations on the basis of the experiences gained over time. This booklet

represents an effort to take the N.W. Railway farther in that direction.

Objective of the booklet: The objective of this plan is to make the system prompt, receptive and

efficient enough to respond quickly and effectively in case of any disaster and to establish a

corporate safety management culture and make all employees aware of their roles and

responsibilities with respect to disasters.

The Disaster Management Plan has inter-alia include ‘who is responsible for what activities in

detail’.

(i) Preparation and implementation of disaster management plan is the responsibility of

concerned General Manager/Divisional Railway Manager.

(ii) Dy. Chief Control on duty will order Accident Relief Train and ARME, as soon as he receive

information of an accident involving train carrying passengers, also in other cases where casualties

are reported.

(iii) Senior most railway officer at the site of the accident shall be the designated Site Manager.

(iv) Management of rescue operations – Primarily cperating, Mechanical and Medical

Departments. Assistance to be provided by all railwaymen (irrespective of their department)

as needed.

(v) Relief operations including care for the dead – Commercial, Medical & RPF Departments.

(vi) Communication network – Telecom Department.

(vii) Crowd control and law & order at site – RPF.

(viii) State police clearance for restoration – RPF.

(IX) Restoration operations – MECH &, OPTG.

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CHAPTER-1

INTRODUCTION

In the earlier days to meet the accident, Indian Railway has build up its own infrastructure

of Cranes, Accident Relief Trains (ARTs), Accident Relief Medical Equipments (ARMEs).Till the

beginning of the year 2005, a disaster on the railway in effect meant a serious train accident, other

items of disaster viz. Floods, Earthquakes etc were handled independent of the safety organization

on the zonal railways. A high level committee (HLC) was constituted in Sep’02 to review Disaster

Management on the Railways. The terms of reference of this committee were “to review the

existing DM system over Indian Railways related to train accidents and natural calamities and to

suggest improvements.

The high level committee had mainly gone into DM system over Indian Railways related to

train accidents, natural calamities were hardly considered for review of relief/rescue arrangements.

Till June 2014 out of 111 recommendations, 92 have been implemented on NW Railway, balance

11 are under various stages of implementation.The HLC Recommomendation No.

4,5,13,52,69,75,78 &102 have been droped Dropped by Rly. Board.(As per Rly. Bd. letter No.

2002/Safety (DM)/6/4 Vol-II dated 06/10-11-2008 & 2009/Safety(DM) /6/12/Committee dated

09.02.2012. HLC recommendation No. 69 already implimented on NWR.

The Ministry of Railways appointed another committee in the year 2004 headed by Shri

I.I.M.S. Rana, retired Chairman Railway Board but before the committee could submit a detail

report it wound up.

Another Disaster Management Review Committee was appointed on 27.02.07 under the

Chairmanship of Mr. G. Narayan, an ex. IPS officer. The committee has submitted its report on

22.12.08, and is presently under examination in the Board.

Disaster management Act came into existence in the year 2005. According to this every

ministry all Department of the Government of India shall prepare a Disaster Management Plan

specifying the measures to be taken for prevention and mitigation of Disaster, its roll and

responsibility in relation to preparedeness and capacity building to deal with any thereating Disaster

situation or Disaster.

Natural Disaster response force (NDRF) have been formed under the Disaster

Management Act.at Ten selected locations in the country for dealing with relief and rescue

operation realeted to all types of Disasters.

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CHAPTER -2

CONCEPT OF DISASTER ON RAILWAYS

2.0 Disaster defined in Railway’s context:

The concept of a Disaster was not adequately defined on Indian Railways, till 2005. Only cases of

serious rail/train accidents were considered as disaster.

The definition of DM as given by the Government of India was legislated for the first time

in the Disaster Management Act, 2005. The broad principles of disaster for any department of the

government changed to the concept of any incident which could not be handled with alone by that

department i.e. if it was beyond the coping capacity of a particular department, the incident could

be termed as a disaster. With this came the concept of the departments of Government of India as

also the State governments required to join hands to extend whatever facilities were available with

them to provide relief/rescue and mitigation on the occurrence of a disaster.

2.1 Strengths of the Railways to handle a Disaster: -

In handling disasters, Indian Railways is in a unique position as it has a number of strengths not

available with many other departments of Government of India. These include:

Railways own Communication Network.

Operating Control on each Division linked with each Station.

Territorial Army Units.

Uniformed force of RPF/RPSF

Civil Defence Organization

An army of Gangmen spread out all over the Indian Railways.

Scouts and Guides.

Well equipped ARTs/ARMEs at different locations with trained dedicated staff.

Railway own doctors and Hospitals /Health Units Situated at different locations through out

NWR.

Each of the above can be made use of to handle adversities depending upon requirement to handle

the disaster.

Railway’s weaknesses/shortcomings to handle Disaster: There are, however, a few weaknesses in the Railways which are very essential in handling a

specific type of Disaster as under:

Absence of Tunnel cutting equipment – in case of collapse of a rail Tunnel, expertise and

related equipment on this aspect is totally lacking.

Non-availability of trained divers for extrication of passengers and/or casualties (dead

bodies and drowning/drowned passengers) from a train fallen down on the river/lake etc.

Help of sports persons can be taken for this; the time of their mobilization is a factor to be

kept in view.

Non-availability of cranes operated from a ship/barge for lifting of the coaches/bogies from a water

body.

With the enactment of the Disaster Management Act, 2005 and other developments on the national

level, DM philosophy has also changed to adopt the latest concepts.

NEW PHILOSOPHY

• Serious train accidents, not the only events termed as disasters.

• Other events, e.g. Internal security related events like terrorist attack at station/train,

marooning of train due to flash flood, disruption to traffic due to natural factors like

earth-quake, cyclone, floods etc.

• No more Relief and Rescue Centric.

• Holistic Approach adopted to incorporate :-

Prevention

Mitigation

Preparedness

Rescue, Relief

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Rehabilitation

New Philosophy gives more Emphasis on Prevention and Mitigation as under:

• Prevent and mitigate disasters

• Audit Existing Systems for Disaster Resistance, Disaster Prevention and Mitigation

on the basis of NDMA’s and self prepared guidelines

• Disaster Management in Developmental Planning – New activities should be

disaster resistant

• Preparedness, Rescue, Relief and Rehabilitation - Dimensions of DM

• Expertise based response from all stake holders

• Pooling of resources of all agencies, e.g. local administration, community, defence,

hospitals and other Govt. organizations.

Definition of a Disaster on Railways:

“Railway Disaster is a serious train accident or an untoward event of grave nature, either on the

railway premises or arising out of railway activity in that area, due to natural or man-made causes,

that may lead to loss of many lives and/or grievous injuries to a large number of people, and/or

severe disruption of traffic, necessitating large scale help from other Government/Non-government

and Private Organizations.”

Nodal department for Policy Formulation on DM on Indian Railways:

The preparation of the Disaster Management Plans on Indian Railways and on the Zonal

Railways in co-ordination with the different Departments of the Railway, other Central/State Govt.

agencies, NGOs, Private agencies, etc. has to be done by the Safety department in the Railway

Board, on the Zonal Railways and Divisions.

The Hospital DM plans and the Security arrangements (drills etc) shall be prepared and

coordinated by the Medical and the Security department respectively.

The Management of Floods, Cyclones, Earthquakes, Landslides, etc, and preventive action

to be taken for mitigation shall be coordinated by the Civil Engg Deptt.

The Rescue and Restoration DM Plans including preparing plans and procurement of

specialized equipment and rescue centric training of personnel has to be coordinated by the

Mechanical Department.

2.2 Authority to declare a Disaster on Railways: Railway Board has also approved to nominate GMs, AGMs or CSOs (when GM/AGM are not

available) for declaring an untoward incident as Railway Disaster. With the adoption of the above

definition of railway disaster, it needs to be appreciated that not only a serious train accident may

turn into a railway disaster, if not handled and managed properly, there may be many more railway

related events which may not even involve human lives but may turn into disasters for which

necessary prevention and mitigation measures are to be taken by the railways beforehand. Zonal

Railways will ensure that prevention, mitigation, preparedness, rescue and relief related issues

covering all types of disasters affecting railway system are addressed and their details are also

appropriately incorporated in their Disaster Management plans.

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CHAPTER- 3

DISASTER MANAGEMENT ACT 3.0 The Disaster Management Act, 2005

3.1 Salient Features

It is the central legislation on Disaster Management around which all the Disaster Management

related activities revolve since its enactment. It legislates a holistic approach to Disaster

Management from mere responding to disasters to greater attention to prevention and mitigation,

capacity building and preparedness.

Disaster has been defined in this Act as under:

“Disaster means a catastrophe, mishap, calamity or grave occurrence in any area, arising from

natural or man- made causes, or by accident or negligence which results in substantial loss of

life or human suffering or damage to, and destruction of, property, or damage to, or degradation

of, environment, and is of such a nature or magnitude as to be beyond the coping capacity of the

community of the affected area”

Disaster Management has been explained in this Act as under:

“Disaster Management means a continuous and integrated process of planning, organising,

coordinating and implementing measures which are necessary or expedient for-

• Prevention of danger or threat of any disaster;

• Mitigation or reduction of risk of any disaster or its severity or consequences;

• Capacity-building;

• Preparedness to deal with any disaster;

• Prompt response to any threatening disaster situation or disaster;

• Assessing the severity or magnitude of effects of any disaster;

• Evacuation, rescue and relief;

• Rehabilitation and reconstruction”

3.2 Important Provisions in the DM Act:

Section 35

The Central Government shall take all such measures as it deems necessary or expedient for the

purpose of disaster management and it shall include :-

(a) coordination of actions of the Ministries or Departments of the Government of India, State

Governments, National Authority, State Authorities, governmental and non-governmental

organizations in relation to disaster management;

(b)ensure the integration of measures for prevention of disasters and mitigation by Ministries or

Departments of the Government of India into their development plans and projects;

(c)ensure appropriate allocation of funds for prevention of disaster, mitigation, capacity-building

and preparedness by the Ministries or Departments of the Government of India;

(d)ensure that the Ministries or Departments of the government of India take necessary measures

for preparedness to promptly and effectively respond to any threatening disaster situation or

disaster;

(e) cooperation and assistance to the State Governments, as requested by them;

(f)Deployment of naval, military and air forces, other armed forces of the Union or any other

civilian personnel as may be required for the purposes of this Act.

Section 36

It shall be the responsibility of every Ministry or Department of the Government of India to-

(a)Take measures necessary for prevention of disasters, mitigation, preparedness and capacity-

building in accordance with the guidelines laid down by the National Authority;

(b)Integrate into its development plans and projects, the measures for prevention or mitigation of

disasters in accordance with the guidelines laid down by the National Authority;

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(c) Respond effectively and promptly to any threatening disaster situation or disaster in accordance

with the guidelines of the National Authority or the directions of the National Executive Committee

in this behalf;

(d)Review the enactments administered by it, its polices, rules and regulations, with a view to

incorporate therein the provisions necessary for prevention of disasters, mitigation or preparedness;

(e)Allocate funds for measures for prevention of disaster, mitigation, capacity-building and

preparedness;

(f) Provide assistance to the National Authority and State Government for

(i) Drawing up mitigation, preparedness and response plans, capacity building, data

collection and identification and training of personnel in relation to disaster management.

(ii) Carrying out rescue and relief operation in the affected area;

(iii) Assessing the damage from any disaster;

(iv) Carrying out rehabilitation an reconstruction;

(g) Make available its resources to the National Executive Committee or a State Executive

Committee for the purposes of responding promptly and effectively to any threatening disaster

situation or disaster, including measures for-

(i) Providing emergency communication in a vulnerable or affected area;

(ii) Transporting personnel and relief goods to and from the affected area;

(iii) Providing evacuation, rescue, temporary shelter or other immediate relief;

(iv) Setting up temporary bridges, jetties and landing places;

(v) Providing, drinking water, essential provisions, healthcare, and services in an affected

area;

(vi) Take such other actions as it may consider necessary for disaster management.

Section 37

(1) Every Ministry or Department of the Government of India shall-

(a) Prepare a disaster management plan specifying the following particulars, namely;

(i) The measures to be taken by it for prevention and mitigation of disasters in accordance

with the National Plan;

(ii) The specifications regarding integration of mitigation measures in its development plans

in accordance with the guidelines of the National Authority and the National

Executive Committee;

(iii) Its roles and responsibilities in relation to preparedness and capacity-building to deal

with any threatening disaster situation or disaster;

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(iv) Its roles and responsibilities in regard to promptly and effectively responding to any

threatening disaster situation or disaster;

(v) The present status of its preparedness to perform the roles and responsibilities specified

in sub-clauses (iii) and (iv);

(vi) The measures required to be taken in order to enable it to perform its responsibilities

specified in sub-clauses (iii) & (iv)

(a) Review and update annually the plan referred to in clause (a);

(b) Forward a copy of the plan referred to in clause (a) or clause (b), as the case may be, to

the Central Government which Government shall forward a copy thereof to the National

Authority for its approval.

(2) Every Ministry or Department of the Government of India shall-

(a) Make, while preparing disaster management plan under clause (a) of sub section (1), provisions

for financing the activities specified therein;

(b) Furnish a status report regarding the implementation of the plan referred to in clause (a) of sub-

section (1) to the National Authority, as and when required by it.

Establishment of national Diasater Management Authority (NDMA)

1. Formation of NDMA with Prime Minister as Chairperson and nine (09) other members and an

Executive Committee with Secretaries to Govt. of India as member.

2. NDMA shall have powers to lay down policies, guidelines, planning and co-ordination and

evaluation & monitoring for Disaster Management. There shall be a National Plan drawn up for

disaster management in the whole country.

3. Similar state DMAs with Chief Minister as Chairperson and eight (08) other members shall be

formed having power to lay down policies, guide lines and planning & monitoring at state level.

There shall be a state executive committee which Chief Secretary as Chairperson and four other

secretaries. A state DM plan shall be made.

4. At District level, a District DM Authority with Collector/DC/DM as Chairperson and SP, DMO

and other two Dist. Level Officers as member shall be formed with similar function and a District

Disaster Management Plan shall be drawn.

5. Central Govt will take measures for co-ordination among various DMA, with various ministries, and

Naval, Military and Air Forces for capacity building, preparedness and effective response. Assistance to

State Govt. shall be provided. Every ministry shall take measures as per guidelines laid down in national

plan and prepare their own disaster Management Plan.

6. Similar action will be taken by the State Govt. and local Authorities at State and District levels

respectively.

7. A National Institute of Disaster Management shall be formed for planning, training and research in

the area of Disaster Management.

8. A National Disaster Response Force will be constituted for specialist response to Disaster.

9. The act provides punishment for obstruction, failure of officer in duty, for contravention of any

order of requisition, false warning, discrimination, etc., by imprisonment or fine or both.

-Railway Board Vide letter no- 2003/Safety/DM/6/3 dtd. 09.11.09, informed that, “Ministry of

Railway can request NDMA for assistance of NDRF when situation so warrants.”

-In case of Railway Disaster Zonal Railways on request from Divisions or suo-motto may approach

Railway Board, who will request NDMA to direct NDRF Battalions for necessary help.

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-Railway Board Vide letter no- 2003/Safety (DM)/6/3 dtd. 27.07.10, informed that, “ Zonal

Railway is directed to advise divisional officers to conduct and take part in the mock drills in co-

ordination with the representative of NDMA as also NDRF battalions located nearest to the

divisional offices”.

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CHAPTER -4

NATIONAL DISASTER RESPONSE FORCE,NDMA &OTHER

GOVERNMEHT DEPTT. 4.1Location, Constitution and Functions

These have been formed under the Disaster Management Act at 8 selected locations in the country

for dealing with relief and rescue operations related to all types of disasters. 10 battalions, 2 each

from CRPF, CISF, ITBP and BSF have been placed in different parts of the country. DG, Civil

Defense under MHA is additionally looking after the work of NDRF at the Centre. Out of these 8

battalions, 4 (1 each from 4 Para-Military forces) to deal with Nuclear, Biological and Chemical

(NBC) Disasters and balance 4 will deal with Non-NBC Disasters. Each Battalion has 6 Companies

comprising of 3 teams, each team comprises of 45 men out of which 24 are for Search & Rescue

and balance 21 for support functions. Short-listed & trained staffs are on deputation in NDRF.

As per the Disaster Management Act, various ministries and departments under Government of

India should join hands for mutual assistance in case of a disaster. Assistance from local

government and non-government agencies is invariably required by the railway administration for

prompt relief and rescue operation in case of disasters affecting railways and, therefore, assistance

of NDRF could be of great help to the railways.

4.2Coordination with NDRF

NWR is in touch with NDRF battalion located at Gandhinagar (Gujarat) to have the first hand

knowledge of the resources available with them and also to familiarize them with railway related

disaster situations and expose them to the issues relevant to the rescue and relief of passengers

during railway accident. It has also been advised to associate NDRF in full-scale exercise that is

held once every year. There are no charges for availing the services of NDRF except the rail

transportation which railways may provide at their cost for attending to rail disasters. Railways

may also have to provide rail transportation logistics for transporting NDRF in case of non-railway

exigencies.

For requisitioning NDRF in times of a Disaster, the Zonal Railways / Division have to approach

Railway Board who will request NDMA to direct the NDRF battalions to proceed at the site.

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NDRF Battalions

Name Designation Address Telephone

No. Fax No. Mobile No.

Sh. A.K.Singh Commandant

1st BN

NDRF,Patgaon PO-

Azara,Guwahati

0361-

2840027

0361-

2849080 09401048790

Sh. Sukhdev

Raj Commandant

2nd BN

NDRF,Haringhata,

Mohanpur,Nadia,

(West Bengal) Pin-

741246

033-

25875032 033-

25875032 08017166651

Sh. M.K.Yadav Commandant

3rd BN NDRF, PO-

Mundali, Cuttack-

Odisha Pin-754006

0671-

2879710

0671-

2879711

09439103170

09437964571

Sh. M.K

Verma Commandant

4th Bn NDRF, PO-

Suraksha Campus,

Arrakonam, Distt.

Vellore,Tamilnadu

04177-

246269

04177-

246594 09442105169(M)

Sh.Alok

Avasthy Commandant

5th Bn

NDRF,Sudumbare

Taluka,Distt-Maval

Pune(Maharashtra)

Pin-410507

02114-

247010(O) 02114-

247008 09423506765

Sh.R.S Joon Commandant

6th Bn NDRF,

Chilora Road,

Gandhinagar, Pin-

382042

079-

23202540

079-

23201551 09428826445

Sh.Jaideep

Singh Commandant

7th Bn NDRF,

Bibiwala Road,

Bhatinda (Punjab)

Pin 151001

0164-

2246193

0164-

2246570 09417802032

Sh.

P.K.Srivastava Commandant

8th Bn NDRF,

Kamla Nehru Nagar,

Ghaziabad (UP) Pin -

201002

0120-

2766013

0120-

2766618 09968610014

Shri Vijay

Sinha Commandant

9th Bn NDRF, Bihata

Patna, Bihar Pin -

801103

06115-

253942

06115-

253939 07762884444

Sh.Parshant

Dhar Commandant

10th Bn NDRF,

Manglagiri,

Vijaywara(AP) Pin-

522510

0863-

2293178

0863-

2293050 09419217790

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NDRF Head Quarter

Name Designation Address Telephone No. Fax No. Mobile No.

Dr. Mahboob Alam (IPS) Director General

Directorate

General ,

NDRF ,

Sector-1 R K

Puram,New

Delhi -66

011-26712851

011-26161442

011-

26715303 09911357888

Shri Sandeep Rai Rathore

(IPS) Inspector General -- Do --

011-26160252

011-24106667

011-

26105912 09540610101

Shri Venugopal V. FA NDRF & CD -- Do -- 011-26160366

011-24677533

011-

26105912 09868880247

Shri.J.K.S.Rawat Deputy Inspector

General (ADM) -- Do --

011-26105910

011-26260369

011-

26105912 09968262466

Shri. S.S Guleria

Deputy Inspector

General (Ops & Trg),

Deputy Inspector

General (East /North

East Sector)

--Do-- - - 7042167700

Shri Randeep Kumar Rana

Deputy Inspector

General (Proc &

Comn), Deputy

Inspector General (

Central Sector)

--Do--

011-26166559

011-27034392

011-

27034392 09999513134

Shri. S.P. Selvan Deputy Inspector

General (South Sector) --Do-- - - 09444192963

Shri R K Srivastava

Second in Command

(Operation&Training)

-- Do -- 011-26181519 011-

26105912 09990572600

Shri Keshav Kumar Deputy Commandant

(Administration) -- Do -- 011-26107934

011-

26105912 09015243611

Muneesh Kumar Deputy Commandant

(Procurement) -- Do -- 011-26107921

011-

26105912 7840010509

Shri Anil Shekhawat

AC (Head Quarter)

Media Cordinator

--Do-- 011-26196370 011-

26105912 09868442776

Shri Kuleesh Anand AC (NECP) --Do-- - - 09810896345

Shri M Natrajan AC/JAO --Do-- - - 09968352181

Shri Ved Prakesh Senior Accounts

Officer -- Do -- 011-26105911

011-

26105912 -

Shri Sudhir Thapa Inspector Control

Room -- Do -- 011-26107953

011-

26105912 09711448595

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1. NDRF is located at a distance of 39 kms. From Ahemdab0ad and 5 kms. from Gandhinagar on

chiloda road, Gujrat.

2. Presently sharing accommodation withGroup center, CRPF, Gandhinagar.

3. Its area of responsibility includes of Rajasthan, Gujrat and MP.

4. Administrative control lies with range DIGP, CRPF at Gandhinagar.

5. They have authorized strength of 1149 forNDRF. There are 18 specialist response team in the

unit, each consisting of 47 numbers. Each response team will have a dog squad.

6. Commandant /NDRF informed that Railways should call the battalion on their control phone No.

079-2320155

7. Battalion has sufficient Transport facility. Special trains can be run, if no other faster means are

available.

8. Mock drills should be conducted to assess the capabilities.

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1.Disaster Coomunication System-

1. Communication on Railways for Disaster Management

2. Communication between stake holders

3. Back up Communication on Railways

4. Modernization of Communication on the Railways through Satellite

A. Incident Command System (ICS) :

The National Policy on Disaster Management lays down guidelines for a chain of command in a

structured unit to handle various types of Disasters as under :-

A traditional command structure exists in the administrative hierarchy which manages disasters in

India. It has been planned to strengthen and professionalize the same by drawing upon the

principles of the ICS with suitable modifications. The ICS is essentially a management system to

organize various emergency functions in a standardized manner while responding to any disaster. It

will provide for specialist incident management teams with an incident commander and officers

trained in different aspects of incident management, such as logistics, operations planning, safety,

media management, etc. It also aims to put in place such teams in each district by imparting

training in different facets of incident management to district level functionaries. The emphasis

will be on the use of technologies and contemporary systems of planning and execution with

connectivity to the joint operations room at all levels.

The Railways have their own ICS as they have had to deal with crises like situations and mini-

disasters in the day to day operational working and especially with handling of train accidents.

With the setting up of the Rescue Centric Training Institute at Bangalore, the ICS structure will get

streamlined.

B. Coordination –Integrated Command System of Railways with Integrated Operations

Centre of MHA:-

Traditionally the Control Room in each Division monitors on a “Real Time” basis the train

operations. This Control Room is manned round the clock and has representatives of all the

departments concerned with train operations as also with abnormalities which may affect train

running. The “Command and Control” of the Divisions Control Room is with the operating

department who plan, execute and monitor the running of trains (both freight and coaching trains).

The assistance of a number of departments, viz. Mechanical (Power), Electrical (Power and OHE

Traction Distribution), Mechanical (Carriage and Wagon), Civil Engineering (track maintenance

and monitoring), Commercial (passenger information interface), Signal and Telecom (through a

‘Test Room’), Security (RPF) etc is given round the clock in the Operations Control Room.

This control room of the affected divisions on the Railways will act as the “Incident

Command System” (ICS) to monitor information of the Disaster and to coordinate the organization

of various emergency functions, (rescue, relief, mitigation etc) in the disaster areas.

The ICS of the Divisions will coordinate with the “Zonal ICS” where a similar control room

exists, called the Emergency Control in the Headquarters of each Zonal Railway. The “Zonal ICS”

will establish liaison with the IOC of the MHA right from the stage of receipt and issue of “Orange

or Red Alerts” and also for providing/requesting help in relief/rescue/mitigation to other

departments (or State Government) or from them respectively.

The Zonal ICS will constantly update the position periodically to Railway Board

19

Disaster Management Division , MHA (Ministry of Home Affairs)

Name of officers/Designation and Location of

Deployment

Tel. (Office) (011) Tel. (011)

(Residence)

Home Secretary 23092989

23093031

23093003(F)

24103058

23013102

Secretary(Border Management) 23092440

23092717 (F)

24602518

JS (Disaster Management) 23438087

24610906(F)

26874825

Dir (NDM-I) 23438123

Dir. NDM-II 23438071

DIR (DM-III) 23438102

Duty Officer (DM Control Room) 23093563

23093564/23093565 -

Control Room Disaster Management) 23092923 23093054

23092885 23093897

23093750

23092763(fax)

Control Room (Internal security ) 23093054,

23092763

23092885,

23092923

23093750

(Fax)

Toll free No. ( MHA,C/R) 1070 -

Toll free No. ( Delhi Government, DM C/R) 1077 -

Toll free No. (State Disaster Management

control room)

1077 -

Toll free No. (District Disaster Management

Control Room.) -

NATIONAL DISASTER MANAGEMENT AUTHORITY (NEW DELHI)

Name of officers/

Designation and Location of

Deployment

Tel. (Office) 011 Tel. (Residence)

011

Mobile No.

M.Shashidhar,Vice Chairman 26701701/04 24624599 ---

Member 26701780 - -

Member 26701740 24122310 ------

Member 26701735 - -

Membar 26701736 - -

Membar 26701775 - -

Membar 26701778 - -

Member 26701766 -

Secretary 26701710 - -

JOINT SECRETARIES JS(Admn) 26701718 26109395

Advisor&JS(Mitigation) 26701816 - -

JS(pp) 26701817 - -

Control Room. Reception

26701700/730

26701728/29 - 09868891801/803

09868101885

20

T-SUNAMI WARNING CENTRE, HYDERABAD (040)

Name of officers/Designation and

Location of Deployment Tel. (Office) Tel.

(Residence)

Mobile No. Fax

Dir. INCOIS

Indian National Center for Ocean

information services

23895004 23895000

23895002(24Hrs.)

- 23895001

23892910

Scientist Incharge, ITWC (Interim

Tsunami Warning Centre)

23895006

23886006

23895012

Ocean Data and Information

System(ODIS)

040-23895008 23895001

Control room Tsunami

Warning Centre

(Operation Centre)

040-23886034

040-23895001

040-23895002

- - 22460661

Flood/Cyclone

040 - 23884533

Agricultural Drought 040-23884535

Forest Fires 040-23884218

Earthquakes & landslides 040 - 23884277

GEOLOGICAL SURVEY OF INDIA Name of officers/Designation and

Location of Deployment

Tel. (Office) Tel.

(Residence)

Fax

Dir. General Kolkata 033-

22861693/76

- 22861656

Dir. (LHIM & EPE) Delhi

011-29053777

011-29051328

29962671

29051328

DMS Control Room (Delhi) 011-29053777 - 011-2996271

INDIAN METEOROGOGICAL DEPARTMENT (011)

Name of officers/Designation

and Location of Deployment

Tel. (Office) Tel.

(Residence)

Mobile No. Fax

AVM (Dr.) VSM DG (M)

dgmmet @ gmail. Com.

2411842

24616602

43824201

43824225

43824253

24633692

24611792

ADG (M) Seismology 24697473 - 24697473

DDGM Seismology

24611305

43824405

24622827 24619943

24611305

DDGM(EREC)

24616309

43824516

24634714 24619943

DDGM(ISSD) 43824314 - -

DGM OFFICE

24611068

43824279

24644284 -

Dir. (NHAC) 24629798 26166773 -

21

43824481/4513

Dir.(AMSS) 25602523 - - 25652398

Seismology Control Room 24619943

24624588

43824484

- - -

MC, JAIPUR 0141-2793254 - - 2793254

IMD Jaipur Duty Officer 2721326 (Air Port) 2721326

Natioal Weather forecasting

centre(NWFC)

24652484

24631913

- - -

CENTRAL WATER COMMISSION (CWC)(011)



Tel. (Office) Tel. (Residence) Fax

Chairman 26108855 - -

Secretary 26187232 - 26195516

Dir (FMP) 26182836

26102935

- 26106523

26102935

Member(D&R) 26108150

26106848

Dy. Dir (T) 26105274/2939

26101668

- -

CE/Dam Safety. 26106848 26191431 -

Commissioner Ganga 24362780

24368238

24361393

(Telefax)

0124-4377051 24362780

Reception/Control Room

CWC

26108889

26103333

26106523

- -

Dir. (M&A) jaipur

0141-2721455

Flood Control Room 011-23861837

/38

011-

23868775

Jaipur Control Room

0141-2742900

5110111

5101455

INTEGRATED DEFENCE STAFF (011) Name of officers/Designation


Tel. (Office) Tel. (Residence) Mobile

No.

Fax

DCIDS (Ops) 23013947

E-35886

23017339

E-35887

- -

ACIDS (Jt.OPs) 23011442

E-35894

25692915 -

DACIDS (OPs Lgs) 23005134 29230114 23005137

Dir. (OPs Lgs) 23005126 23070942 23005226

Jt. Dir (OPs Lgs) 23005133 28050533 23005226

OPs Room (HQr IDS) 23005131

23005114

- - 23005137

ARMY HQR (EXCHANGE NOS-(011- 23010131/(23018197 Directory) Name of officers/Designation Tel. (Office) Tel. (Residence) Mobile No. FAX

22


Reception 26196220

23018197

26172861

- - -

DGMO 23011506

23011506

- 23011506

ADGMO (A) 230116611

24615208

- 23011617

ADGMO (B) 23014891 26142269

- 23011617

Dir.MO-6 23018034

- 23011617

AIR HQR (EXCHANGE NOS- 011-23010231) Name of officers/Designation


Tel. (Office) Tel. (Residence) Mobile No. FAX

Reception 23013680 23792973

ACAS (Ops) 23014424

23010231/7528

23017627

PD Ops (Off) (T&H) 23110231/7559

23016354

23016354

Dir. Ops (T) 23010231/7545

2305857

- 23016354

Dir. Ops (H) 23010231/7551

- -

JD Ops (LS) 23010231/7546 - 23016354

JD Ops (H) 23010231/7552 - 23792973

NAVAL HQR (EXCHANGE NOS- 011-23010121/ 23014167) Name of

officers/Designation and



Reception 23013540

Dir. 230111766/725/639

23007348

ACNS (IW &OPS) 23011477 230136886 -

PDNO 23011706

DNO 23010503 -

OPS Room N.Delhi STD -011 Name of




Army OPS Room 23011617 - -

Air OPS Room 23013680 - -

Naval OPS Room 23011252

23013540

(Exchange Supp.)

- -- -

23

NIDM N.Delhi STD -011 Name of officers/Designation



ED 23702445 23702446

011-23702432, 23705583, 23766146

23702446

/442

COAST GUARD HQ N.Delhi STD 011 Name of




Exchange No. 23385312/23384174

Dy.Dir. General 23387361 - - 23382584

Dy.Dir. General (Security) 23387237 - -

Comdt. (JD Ops- II) 23382695 23383196

Ops- Room (CG-HQ) 23384934

-

- 23383196

23083999

D.G. SHIPPING Mumbai (O22) Name of officers/Designation



DG 22613156 - 22626756

Jt. DG. 22614911 - 22692416

Dy.Dir. General 22632301

22612381

22656311

- - -

Nautical Advisor 22670863 - 22694352

DG Com Centre 22610606

22614646

22611003

- -

TELEPHONE NOS. FOR SEEKING AIR SUPPORT IN CASE OF RAILWAY DISASTER

Sr. No. Designation Office Residence

1. Director (Oprational Logistics) /HQ

Integraeted Defence Staff New Delhi

011-23017897

-

2. NAVAL HQ (WAR ROOM) Dir. Of

Naval Operation.

011-23011253 -

3. Duty Officer (Maritime Operation

Center) HQ-WNC Mumbai

022-22663030 -

4. Air Force Exchange 022-23714982/

022-23714963

-

5. Naval Exchange. (022) 22663030

22664949

22751126

22053057

-

6. Military Exchange Coast Guard

/GOCNCM & G Area Army

22151701 -

24

OTHER AIRLINES


1. Pawan Hans Helicopters Ltd. Juhu

Aerodrome S.V. Road, Vileparele (W)

Mumbai.

022-26151138

26151139

26151877

2. Deccan Chartered Ltd. Hanger No. Juhu

Aerodrome Mumbai-49.

022-26611601

26611602

3. Executive Airways Pvt. Ltd. Malkani

Chambers, Off Nehru Road Near

Domestic Airport, Vileparle (E) Mumbai

022-26193000

26175624

26163430

-

4 Air Deccan : Airport, Jaipur, Contact No. 0141-5127444

5 Indian Airlines : Nehru Place, Tonk

Road,

0141-2743500,

2743324

6 Jet Airways : Umaid Nagar House, 1st

Floor, Opp. Ganpati Plaza, M.I. Road

0141-5112222

7 Kingfisher Airlines : Near Hotel Emrald

M.I. Road

0141-2367833

2389121

8 Sahara Airlines 0141-5119993

9 Go Air : Contact No. 0141-5500501

10 Spice Jet: Contact No. 0141-5119882

11 Indigo Airlines: Contact No. 0141-5119993

HIRING OF HELICOPTER:

Secretory to GM is nominated officer for arranging helicopter site. His contact number are:

Designation

Rly Phone DOT Mobile

Off Res. Off Res.

Secy to GM 25003 2725801 9001195003

DEFENCE ESTABLISHMENT INCLUDING ARMY, NAVY, AIR FORCE & PARA

MILITARY FORCES, BSF, CRPF, CISF.

Sr. No. Address Telephone Nos. 1. Air Force Station,

Amer Road, Jaipur 0141-2671901, 2671902, 2671903, 2671510, 2671927

2672919 and 2721333 2. Military Cantt. Area, Pratap Lines,

Jhotwara, Jaipur. 0141-2364081, 2364084, 2364085, 2364087, 2364088,

2364089, , 2368910 and 2352022. 3. Rajasthan Armed Corps, Inspector

General (RAC), Jaleb Chowk,

Jaipur.

0141-2601877 and 2609429.

4. Rajasthan Civil Defence and Home

Guards, Jaleb Chowk, Jaipur.

0141-2204475, 2204476, 2204477, 2204478 and 2204479.

5. Central Industrial Security Force,

Village Nagal, Susawatan, Amer,

Jaipur.

0141-2530758, 2530300, 2530695, and 2530002

6. Central Reserve Police, Force C/O

Home Secretary, Government of

Rajasthan, Secretariat, Jaipur.

0141- 2380683, 2519633.

25

CHAPER-5

CAPACITY BUILDING TO HANDLE DISASTER TRAINING

5.0 Disaster Management Training on the NW Railways

5.1 Officers and staff of NW Railway are being given training in Disaster Management at RSC-

BRC, IRITM- Lucknow, ZRTI-UDZ as per the Rly. Boards letter No.E (MPP)2009/3/1 dated

20.01.2009. Division will arrange Disaster Mnagement training of ART/ARME staff, Railway staff

on Board Passenger Carrying Trains, Coach Attendant, Catering Staff, AC mechanics, Coach

Cleaners etc. at training centers available on Divisions.

Till now any training on the subject of Disaster Management implied subjects connected with Train

Accidents only. There is no training given for natural calamities or for terrorism related items and

Biological, Nuclear Disasters etc. Hence the subjects of Disaster Management are more vast and

varied. It is essential to train our staff to meet challenges for any type of disaster. Even training is

to be combined for all the “On Board Train Staff” so that they can meet the challenges together.

This will include training of even Non Railway employee giving their service on trains.

S.No. Categories of Officials New Training methodology and schedule

1 Top Level Management (GMs,

PHODs, DRMs and other SAG

Officers)

3-day Disaster Management Modules are to be delivered at

IRITM/LKO @ :

Once every five years for SAG Officers and above.

2 Middle Level Management

(SG & JAG officers)

During AMP and MDP programmes at RSC/BRC IRITM,

LKO.

Frequency of Training:

Once every five years.

3 Lower Level Management (SS

& JS officers including serving

Group B officers).

IRITM/LKO



4 Probationers and Group B

officers attending induction

courses

RSC/Vadodara.

5 Supervisors of all frontline

departments (Mechanical,

Electrical, Engg., S&T, Traffic

Comml. & Optg.)

One-week course at ZRTI Udaipur. .

.



6 Railway Staff on board

passenger carrying train (TS,

Dy.TS, TTEs & catering staff

of Commercial Department,

Coach attendants and AC

Mechanics from Electrical

Departments, some of the

selected coach cleaners of

Mechanical Departments,

some of the RPF escorting

staff and catering staff of

contractor wherever out-

Such staff willbe trained in appropriate multidisciplinary

groups at such locations in the divisions where there is

concentration of such staff. This training will given in

selected training cemters for Artisan and Group D staff of

divisions like C&W traing center ,PWI, training center ,

Electrical (AC), , training center on divisions.


Once every three years.

26

sourced).

7 Nominated ARMV and ART

staff of Mechanical and

Medical departments

Such staff are to be trained at STC/Bangalore,


Once every three years.

8. Disaster management team of

RPF staff & other RPF

personnel associated with

relief rescue operations.

RPF Academy Lucknow.


Once every three years for disaster management team of

RPF.

Once every five years for other RPF officers and staff.

ZRTI Udaipur is giving training in Disaster Management to all the Accident Related Staff like

Guards, Drivers, SMs, TIs, PWIs, SSEs(C&W), Commercial and Electrical staff etc.

ZRTI/ UDZ is also conducting counsel on DM for IRCTC staff , who are performing duties

on Trains.

27

The action plan for training the on-board staff in NWR as approved by GM/NWR is as below:-

Para

Recomm

-

endation

No.

Initial

Recommendation

Revised Recommendation as per

Rly. Bd’s letter No.

2009/Safety(DM)/6/12/committee

dated 09.02.2012

Action Plan to

implement

revised

recommendation

Action to be

taken by

1 2 3 4 5 6

(a) 13 Crack Team of Rail

Rescue Experts -

The Committee

recommends that

each zone should

have a professionally

trained Crack Team

of Rail Rescue

Experts (Mechanical

and Medical officials)

and containerized

hospitals based at

headquarters who can

be rushed to any site

of accident by

air/land route at short

notice. This group

will continuously be

exposed to the latest

rescue, extrication

techniques and

medical relief. This

group will support

the accident rescue

and relief

arrangements made

by Divisions at the

site of accident.

. Railways should form

Professionally trained

crack Team which can be located

at 3 locations viz., Bangaluru

(SWR), Kharagpur (SER) and

Lucknow (NR) to start with.

Provision of Safety Parks at these

locations has already been

communicated to these Zonal

railways.

Railways should plan to give

Training to 50-70 Trainers per

zone and for crack teams and

these trainers can then provide

training in their

Staff will be

deputed from

various

departments for

training in Safety

Parks as soon as

these Safety

Parks start

functioning.

All PHOD

/CHOD &

DRM’s for

nomination of

staff

-CSO will

coordinate with

training centre

1 2 3 4 5 6

(f) - Moving closer to the

Ideal of Golden One

The following action should be

taken for moving closer to the

The following

action should be

28

Hour Rule. ideal of Golden One Hour Rule:

(i) The on-board staff should be

provided intensive training and

suitable equipment for providing

relief & rescue during the Golden

Hour. The Railway staff should

be given full training to work as

Medical First Responders and

contractors' staff should be given

general training in

Rescue.

taken for moving

closer to the ideal

of Golden One

Hour Rule:

(i) For On Board

Rly Staff: 1st-

Loco Pilot,

Assistant Loco

Pilot

Guard, other

staff.

Commercial,

Electrical and

Mechanical

department..

Course module

and its training as

First Medical

Responder is

proposed and

prepared by

CMD in

consultation with

PHOD/CHOD of

concerned

department.

( a). For this

purpose training

syllabus for

Medical First

Responder

(MFR) adopted

by NDRF is

given in report. It

needs to be

modified to suit

railway needs.

(b).Training will

be given to no. of

trainers decided

by concerned

PHOD/CHOD

who in turn train)

- COM

-CCM

-CEE

-DRM’s

-CMD will

coordinate

-CMD will

coordinate

Concerned

-PHOD/ CHOD

-DRM’s

1 2 3 4 5 6

their on board staff

at ZRTI or other

training centre.

(ii) 2nd

- For

Contractor staff-like

-CMD will

29

(ii) A chain of command

should be specified for

smooth operations at

accident site, till the ARMV

/ ART reaches. eg. Guard,

Train superintendent Loco

Pilot and so on, so that even

if a key official is injured,

the next in line can assume

the command of the team.

Pantry Cars staff, On

Board Cleaning

Staff. CCM/CME or

concern HOD will

ensure Training&

certification from

Contractors. CMD

will finalize the

module of First Aid

Training and

certifying agency for

Contractor staff.

Similar Training will

be ensured by

PCE/CAO(c) for the

contractor staff

working on work

sites.

Priority* of

command at

accident site, till the

ARMV/ART or

senior railway

official reaches is

proposed to be as

under-

1st-.Station

Superintendent/

Station Master (if

the accident occurs

in station limit).

finalize training

module and

certifying

agency.

-CEE

-CCM

-CME

-DRM’s

-PCE

-CAO(c)

-DRM’s

1 2 3 4 5 6

Ist-Train

Superintendent of

the train (if

accident occurred

at mid-section)

II. Senior most

Train Conductor

or TTE

III. Guard of the

30

(iii) The officer reaching the

site in ART should submit a

formal report of the activities

undertaken by on-board staff

and the erring staff should be

given exemplary

punishment.

Train

IV. Loco-Pilot of

the train.

V.Assistant

Loco- Pilot.

Instruction* will

be issued that Sr.

most official

reaching at site

by ART/ARMV

will submit a

report regarding

specific activities

taken up by on

board staff.

-DRM’s

*Note- COM

may include

necessary

instructions for

item (ii) and (iii)

in Accident

Manual

(g)

-

Issue of providing the

rescuing equipments

to these on board

staff trained to act as

MFR.

To be identified by the

Health dte.

Rescue

equipments to be

identified and

procured by

mechanical

department and

medical

equipments to be

identified and to

be procured by

medical

department.

Proposal to be

co-ordinated by

CMD

-CME for rescue

equipment.

-CMD for

medical

equipment

-DRM’s

-CMD will co

ordinate

31

CHAPTER -6

Types of Disasters

Disaster in the Railway context was traditionally a serious train accident, caused by

human/equipment failure, which may affect normal movement of train services with loss of human

life or property or both. This is now extended to include natural and other man made disasters.

Different types of disasters are described below:

(a) Natural Disaster

Earthquakes, Floods, Cyclones,

Land Slides, T-sunami etc.

(b) Train Accident related Disaster

1. Collisions (Mass casualties),

2. Train marooned (flash floods),

3. Derailments at a bridge over a river and coaches falling down;

4. Train washed away in cyclone,

5. Drailment of a train carrying explosives or highly inflammable material,

6. Tunnel collapse on a train,

7. Fire or explosion in trains

(c) Man made Disasters

1. Acts of Terrorism and Sabotage, (loss of life and damage to property.)

2. Setting fire to a Train, Railway installations etc.,

3. Bomb blast at Railway Station/Train,

4. Chemical (Terrorism) Disaster,

5. Biological and Nuclear Disaster,

6. Tampering with Railway fittings to cause a serious accident,

32

man made disasters

- Acts of terrorism and Sabotage

- Setting fire to a train, Railway installation etc.

- Bomb blast at Railway station/Trains

- Chemical Disaster

- Biological Disaster and Nuclear Disaster

- Tempering with Railway fittings to cause serious accidents

- Terrorism /Security related crises etc.

On getting first information of man made Act – DRM/ADRM of division will immediately

inform zonal HQ , district disaster management committee (collector) Police officers, medical

deptt of state.They will further inform NWR/ HQ/ Rly Bd. If assistant of NDRF is required for

relief & rescue . Railways are not to be treated as medical first responder (MFR). NDRF along with

personnels of state govt & district administration will be MFR

.

1 Acts of terrorism and Sabotage

(i) Tampering of Railway fittings causing accidents & placing of foreign particles on track to

cause disruption to traffic.

(ii) A staunch vigil should be kept by introduction of special patrolling over the area as and

when warranted.

(iii) Some persons to be trained specially and to be drafted for duty over the area if required.

2. FIRE IN TRAINS

(i) Carrying Stoves, Sigris, Gas Cylinders, Kerosene Oil, Petrol etc. in passenger

Compartments;

(ii) Lighting fire/using fire near paper, wood, , petrol or other inflammable articles.

(iii) Lighted match sticks, cigarette ends carelessly thrown;

(iv) Electrical short Circuiting;

(v) Using naked light during shunting of inflammable loads, sealing of inflammable wagons;

(vi) Use of naked fire of smoking near wagons containing LPG; other inflammable liquids and

explosive goods

1. FIRE PREVENTIONS.

(a) Required numbers of Fire Extinguishers must be provided in Brake Vans, RMS Vans,

Dining cars, AC coaches, Inspection Carriages, Stations and other nominated places.

(b) Proper marshalling order of the wagon containing explosives, inflammable and dangerous

goods should be strictly followed.

(c) Proper care& precautions should be taken while handling these items, such as diving

loading, unloading & storing. (d) Proper training on “fire fighting” shall be imparted to all front line staff.

2.The following things to be avoided.

(i) Smoking or lighting a flame where it is prohibited.

(ii) Throwing of oil soaked jute/ cloth carelessly;

(iii) Throwing of burning match –stick, bidi/cigarettes carelessly;

(e) Over loading of a van so as to interfere with electrical connections.

Allowing running of hot axle wagon; Keeping explosive materials along with combustible materials;

Carrying of Gas Stoves, Kerosene Oil, Gas Cylinders, Kerosene Jars. Petrol or other

inflammable articles in passenger carrying trains.

33

3. Fire alarm A proper fire alarm is the quickest means to warn staff about the outbreak of

fire. As soon as a fire is noticed any of the following fire alarm as provided shall be used

immediately;-

(i) Electric Siren : Should be sounded continuously for 5 minutes.

(ii) Shed Hooter : Should be sounded continuously for 5 minutes.

(iii) Hand Bell : Should be sounded continuously for 5 minutes.

(iv) Engine Whistle : Should be sounded continuously for 5 minutes.

(v) Electric Fire Bell: Button should be pressed to ‘on’ to ring the fire alarm bell continuously

for 3 minutes.

4. ACTION TO BE TAKEN DURING FIRE ACCIDENTS-

(i) In the event of a vehicle on a train caught fire, on run.

(a) The train shall be stopped, immediately.

(b) Efforts shall be made to save the lives and RMS first.

(c) Information should be given to the nearest SM/control quickly.

(d) The burning vehicle shall be isolated, a distance of not less than 45 meters being left

between it and the other vehicles of the train.

(e) The train shall be protected in accordance with GR. 6.03, if not protected by fixed signals.

(f) Every efforts shall be made to extinguish the fire and to save the wagon labels, seals and the

contents of the vehicle.

(g) Earth or sand, if available shall also be used to extinguish fire.

(h) If the fire is suspected to be due to electrical short circuit, the electric couplers at the both

end shall be disconnected & fuse from the battery from boxes shall be removed.

(i) In case the fire is near a tank, the Guard and Driver shall use their discretion to proceed

there but no such attempt shall be made until the portion of the train in rear of burning

vehicle has been detached.

(j) All available help should be mobilized to extinguish the fire.

(ii) In the event of fire on an electric engine/ EMU.

(a) The Loco Pilot shall immediately switch off the circuit breaker and lower the pantograph;

bringing the train to a stop.

(b) After disconnecting the electric supply to the affected circuits, the Loco Pilot shall take

necessary action to put out the fire , by using all available means including fire extinguisher.

(c) If the fire cannot be extinguished by the above means the Loco Pilot shall advise the

Traction Power controller through the emergency telephone to make the affected section of

the overhead equipment dead.

(d) The Guard and any other staff available shall render all possible assistance to the Loco Pilot

in extinguisher out the fire.

(e) Fire extinguishers shall be provided on each electric engine / train and the Loco Pilot shall

made himself familiar the location and use of these extinguishers.

(f) Ordinary Fire extinguishers or water from a hose pipe shall on no account be used to

extinguisher fire on live wire or electrical equipment. If the services of the fire brigade

required, the brigade shall not be allowed to commence operations until all electrical

equipment in the vicinity of the fire have been made dead.

(iii) In the event of a fire on a DMU stock.

(a) The motorman shall immediately switch off the circuit breaker and shut down the engine,

bringing the train to a stop at once.

(b) The guard shall give all possible assistance to the motormen in extinguishing the fire.

(c) The fire extinguishers of approved type shall be provided on each motor coach of DMU

then a DMU rake is turned out from the Car Shed, The CWS in charge of the Shed shall

inspect the fire extinguishers and ensure that these are in good working condition.

(iv) Fire caused by Petrol or any other inflammable liquids, acids or gases.

(a) Segregate the affected wagon, coach or area involved.

(b) On opening the wagon do not enter it immediately, thus, avoid fumes which may be

dangerous.

34

(c) Use fire extinguisher.

(d) Do not bring naked light near the site of fire.

(e) Inform the nearest railway or Civil Fire Stations intimating that the fire has been caused by

Petrol or any other inflammable liquids or gasses or acids.

(v) IMPORTANT

(a) Loco Pilot, Guard passing through or entering a station if notice fire, need not stop out of

course Stopping Trains may be controlled at a suitable place so that fire can not farm

vehicle/ wagon.

(b) If the Loco Pilot and guard of a running train notice fire on another passing train on adjacent

line the Loco Pilot shall switch on flasher light, whistle continuously and both shall exhibit

red hand signal to attract the attention of the loco Pilot and the guard of the affected train. If

they fail to do this, they shall stop the train at the next station and report the matter in

writing to the SM.

(i) When the fire is of serious nature nearby Fire Brigade may be called without delay.

(ii) The occurrence of a fire shall be informed to the nearest station by most expeditious means

and the Station Master on receipt of such information shall take such actions as may be

required as per rules.

(vi) General instructions for the treatment of burns and Scalds.

(a) Avoid handing the affected area more than it is necessary . See that your hand are clean.

(b) Do not apply lotions of any kid, on the affected area.

(c) Do not remove burnt to clothing & do not break blisters.

(d) Cover the area (including burnt clothing) with prepared dry sterile dressing if possible,

otherwise clean lint, rashly laundered linen or some similar material may be used.

(e) Bandage firmly except when blisters are present or suspected, in which case bandage

lightly.

(f) Immobilize the affected area by suitable means.

(g) Treat for shock.

h) In serious case, remove, the patient to hospital as quickly as possible. The injured may

probably require an anesthetic, so ordinarily nothing should be given orally. If medical aid

is delayed for at least four hours , give drinks of water to which salt has been added in the

proportion of half a teaspoon to two tumblers, with the addition of approximately half a

teaspoon of bicarbonate of soda (if available).

(i) In a minor case, give large quantitles of warm fluids, preferably weak tea sweet ended with

sugar,

35

(5) POINTS TO REMEMBER

(i) Be speedy but do not get nervous;

(ii) Locate the fire extinguishing substances viz; water bucket with water/ sand, Fire

extinguishers etc;

(iii) Raise alarm;

(iv) Inform all concerned to assist in extinguishing the fire;

(v) Segregate/ remove all valuable properties;

(vi) Keep Fire Extinguisher/ water buckets in readiness and use those as per requirement to

extinguish fire;

(vii) Arrange to isolate the source of fire if possible.

(6) Fire caused by Petrol or other inflammable liquids, acids or gases:

(i) Segregate the affected wagon, coach or area involved.

(ii) On opening a wagon do not enter it immediately. You would thus, avoid fumes, which may

be dangerous.

(iii) Use foam type fire extinguishers and sand and not water or soda acid type fire extinguishers.

(iv) Do not bring naked lights near the site of fire.

(v) Warn the people living in the surrounding areas within one Km. radius.

(vi) Stay away from ends of tanks, as tanks normally burst from the ends.

(vii) Cool tanks that are exposed to flames with water from the sides only after the fire is put out.

(viii) Withdraw immediately in case of rising sound from venting safety device or any

discoloration of tank due to fire.

(ix) Inform the nearest Fire stations intimating that the fire has been caused by Petrol or any

other inflammable liquids, acids or gases. .

(7) In case of fire due to Explosive. Inflammables/Dangerous Goods:

(i) Extinguish by closing the valve or isolating LPG feed to fire by other suitable controls.

(ii) Following steps may be taken if no undue risk is involved:

(a) Move unheated cylinders to a safe place after ensuring closing of valves.

(b) Cool the hot cylinders by spraying water from a safe position. The person directing the

spray should take up a position where he would be protected from possible explosion.

(iii) If cylinder containing inflammable/toxic gas develops leak during transportation,

remove it to an isolated open place away from any source of ignition and advise the filler or

consigner as required.

(iv) Inform the Chief Controller of Explosives by fax/telephone.

(v) Inform officer in charge of nearest police station.

(vi) Inform departmental officer concerned.

(vii) Pending the visit of the Chief Controller of Explosives/his representative, the wreckage and

debris shall be left undisturbed except to save lives.

(viii) After getting in formation from the Chief Controller of Explosives that he does not wish any

further investigation, the restoration work may be commenced.

(8) Fire fighting:

(i) Dry chemical powder type fire extinguisher (DCP)

These types are suitable for tacking petroleum, gas, electrical fire and controlling fires of

textile fibers, sodium based chemical powder is used on a fire which under go chemical

reaction.

(ii) How to use:

(a) Carry to the place of fire and keep it up right.

(b) Remove the safety clip.

(c) Strike the knob located in the cap.

(d) Sealing disk of the cartridge gets broken and allows carbon dioxide gas to escape to the

main shell and powder is pushed out.

(e) Direct the steam of the powder at the base of the flame.

(f) For effective result stand at about 1.5 to 2.5 m. near the seat of the fire.

36

Move forward with moving the nozzle rapidly from side to side in sweeping motion.

(g) When using on outdoor fires operate from the up wind side for effective spray.

(iii) Building Evacuation.:When the building fire alarm sounds:

(i) immediately evacuate using building emergency plan procedures.

(ii) Walk to nearest exit/stairwell (Close doors behind you)

(iii) Do not use elevators.

(iv) Proceed to the designated gathering area outside the building.

(v) Do not re -enter building until cleared by authorized personnel.

(vi) Assist with evacuation of individuals with special needs.

3. CHEMICAL DISASTERS (Bomb threat/Blast at Railway station/Trains)

National Disaster Management Authority (NDMA) has issued guidelines on the management of

chemical disasters. These guidelines are directed more towards their prevention and mitigation of their

effects, if these happen than on rescue and relief operations afterwards.

Indian Railways have also been transporting chemicals and hazardous materials e.g. petroleum

products (petrol, Naphtha, HSD, etc.), Caustic soda, LPG, Chemical manures, Acids etc. These goods are

carried either in Wagons or SLRs or in the Parcel Vans.

Indian Railway’s Rules for carrying dangerous (hazardous goods) by rail have been legislated in the Railway

Red Tariff Rule 2000 as per which dangerous goods have been classified into following 8 classes:

1. Explosives

2. Gases, Compressed, liquefied or dissolved under pressure

3. Petroleum & other inflammable liquids

4. Inflammable solids

5. Oxidising substance

6. Poisonous (Toxic Substances)

7. Radio-active substances

8. Acids & other Corrosives.

NW Railway is having contact with all Oil Companies and all other agencies at defferent locations. In

case of any leakage or other problem on line, companies are requested, who in turn immediately attend these

faults. Due to this no untoward incidence take place.

Staff of ARTs of Divisions have been trained from Nagpur and Delhi fire training school to meet any

disaster caused by carrying of these hazardous materials.

Person receiving call regarding bomb threat should:

(i) Attempt to gain as much information as possible from the caller like type of device, time

set, location, reason/purpose of the act, dialect mannerism and identity of the caller.

(ii) Inform and alert the disaster management team (Bomb detection squad).

(iii) Alert police, fire brigade and explosive department.

(iv) Pass on the information to all departments concerned.

(v) Take imitative for evacuation of all persons from premises.

(vi) Person noticing a bomb like object, should bring it to the notice of the nearest available

officer.

(vii) Inform GRP, RPF, and Bomb detection squad.

(viii) Ensure all persons are away from the spot and avoid unnecessary crowding near the area.

(ix) Inform control to take further steps for regulating train services.

(x) Wait for clearance from the Police department to restore normal working.

(xi) Utilize “Caller ID” facility if provided to trace the caller.

(3) Nuclear Disaster (Radiation Emergency):

(a) Personal injury involving radioactive material contamination:

(i) Render first aid immediately for serious injuries by trained.

(ii) Call bomb squad, fire station.

(iii) A possible without causing harm to the victim, monitor the injured, remove contaminated

clothing and gross personal contamination.

(b) Radioactive contamination of personnel:

37

(i) Remove and bag all contaminated clothing.

(ii) Call fire station, bomb squad, and police.

(iii) Skin contamination should be cleaned using mild soap and tepid water. Use portable survey

meter to monitor for remaining contamination. If not free of contamination, re-wash and re-

survey.

(4) What to do upon receipt of suspicious letter/ package:

(i) Handle with care.

(ii) Don’t shake or bump

(iii) Isolate and look for indicators.

(iv) Don’t open, smell or taste.

(v) Treat it as suspect.

(vi) Call Police/Fire service/Bomb squad.

(5) If parcel is Open and / or Threat is identified:

(a) For a bomb.

(i) Evacuate immediately.

(ii) Call police/fire service/Bomb squad.

(b) For Radiological:

(i) Limit exposure – don’t handle.

(ii) Evacuate area.

(iii) Shield yourself from the object. (iv) Call police/ fire service/bomb squad.

(6) Suspicious substance in Railway Premises:

(i) Clear and isolate the contaminated area. Do not touch or disturb anything.

(ii) Call police/ fire service/ bomb squad.

(iii) Wash your hands with soap and water:

(iv) Identify individuals who may have been exposed to the material

(v) Do not leave premises until disposed by authorities.

4. BIOLOGICAL DISASTERS

Biological disasters might be caused by epidemics, accidental release of virulent microorganism(s)

or Bioterrorism (BT) with the use of biological agents such as anthrax, smallpox, etc.

In recent times travelling has become easier. More and more people are travelling all over the

world which exposes the whole world to epidemics. As our society is in a state of flux, novel pathogens

emerge to pose challenges not only at the point of primary contact but in far removed locations. The

Marburg virus illustrates this. The increased interaction between humans and animals has increased the

possibilities of zoonotic diseases emerging in epidemic form.

Mitigation :-

The essential protection against natural and artificial outbreaks of disease (bio-terrorism) will

include the development of mechanisms for prompt detection of incipient outbreaks, isolation of the

infected persons and the people they have been in contact.

Nodal Ministry and support of other Ministries:-

The response to these challenges will be coordinated by the nodal ministry-Ministry of Health and

Family Welfare (MOH&FW) with inputs from the Ministry of Agriculture for agents affecting animals and

crops. The support and input of other ministries like Ministry of Home Affairs, Ministry of Defence,

Ministry of Railways and Ministry of Labour and Employment, who have their own medical care

infrastructure with capability of casualty evacuation and treatment, have an important role to play.

38

CHAPTER-7

MANAGEMENT OF NATURAL DISASTERS

1. Long-term Preparedness.

Natural disasters that have serious bearing on the Railway have been identified as Floods, Cyclones

and Earthquakes. While, in case of floods and cyclones, an effective system of forecasting of the

impending disaster does exit, it is impossible to forecast an earthquake.

Therefore, any analysis of earthquake preparedness will not be very meaningful. However, the

preparedness for floods and cyclones, will be such that, it can deal effectively with post earthquake

situation.

In the following paras, the line of actions by various departments in case of a disaster has broadly

been outlined. Each department, Division should draw out its own line of action elaborately, on the

basis of these guidelines, taking in to account all aspects of disaster management.

(a) Identification of the risk Zones:-

Civil Engineering department, in coordination with civil authorities, CWC & IMD, shall identify

the areas prone to natural disasters, such as floods, cyclones, and earthquakes. A detailed inventory

of major infrastructures, such as tracks, bridges, telecommunications, structures etc. which may be

affected, shall also be prepared.

(b) Monitoring the quality of constructions :-

Civil Engineering department will review the quality of constructions of tracks, bridge and

foundations of houses and ensure that all repairs and new constructions take in to account the

proneness of the area to a particular natural disaster. The department shall come out with technical

guidelines for structural preventive measures and quality control. Mandatory for all areas

vulnerable to floods, cyclones and earthquakes.

39

Guidelines on Earthquakes and Floods

Railway

Infrastructure

Earthquake

Proneness Review

Flood Proneness Review

Railway Track

Formation (incl.

station Yards,

bridges/culverts,

ROBs/RUBs, etc.

Buildings housing

signaling gears

like RRI, SSI etc.

Buildings in open

line maintenance

work centers like

loco sheds,

Coaching depots

etc.

Station buildings

Control room,

other important

office building,

etc.

High-rise

residential

buildings, other

important

residential

buildings

Railway hospitals

New Construction Must be earthquake

resistant as per the

design based on IS

1893-1984 being

followed on NWR.

Existing

Infrastructure

- Identify existing

railway

infrastructure

falling under

various seismic

zones.

- Review for

earthquake resistant

adequacy based on

age, foundation and

other details.

- Retrofit/rebuild to

make it earthquake

resistant.

- Training of

Engineers (at

various levels)

- associated with

design and

construction of

railway

infrastructure.

- Any other item

that railway may

like to add.

New Construction:

Railway Station building should be located in such a

fashion that they are above the levels corresponding to

a 100 year frequency or the maximum observed flood

levels. Similarly they should also be above the levels

corresponding to a 50 year rainfall and the likely

subversion due to drainage congestion.

Government offices buildings should be above a level

corresponding to a 25 year flood or a 10 year rainfall

with stipulation that all buildings in vulnerable zones

should be constructed on columns or stilts.

Railway track at levels well above the likely flood

levels.

Existing Infrastructure:

Co-ordination with flood/rain forecasting agencies to

get early warning so as to introduce patrolling. Speed

restriction etc. as per the provisions in Railway’s SR.

Inspections of Railway Affecting Works – to be

streamlined and timely ensured.

Review of waterways for adequacy and alignment and

measures to modify, if needed.

Status Note on the lessons learnt from the previous

flood situations in the past 5 years.

Bye-laws for buildings in flood plains.

Making existing and new buildings and infrastructure

capable of withstanding fury of floods.

Any other item that railway may like to add.

Genral instructions

1. Earthquake

(1) When first tremors are sensed during an Earthquake, all personnel should evacuate

buildings and assemble at safe places away from structures, walls and falling objects.

(ii) Emergency shutdown should be declared.

40

(iii) Emergency response plan to be activated.

(iv) After status is restored, personnel should inspect all facilities for damage assessment,

cleanup, restoration and recovery.

2. Landslide:

(i) Whenever landslide is expected/Experienced due to heavy down pour all train service

should be regulated.

(ii) Rescue team to be rushed for restorations work.

3. Floods:

Based on the weather forecast warnings regarding impending flood condition, following

steps should be taken.

(i) Bridge watchman to be provided at vulnerable points to inform flow of water.

(ii) Shifting all personnel and movable equipment around the bank.

(iii) If time permits sandbag dykes can be constructed to ensure safe passage of trains.

(iv) Regulate train service till flood recedes.

(v) Evacuate people on train/ at station and move them to a safer place.

(vi) Contact Fire brigade, Naval, Army, Air force, Local boat man and arrange divers and boats.

(vii) With the coordination of local authorities the Engineering officer/supervisor or other

supervisors at that stations shall arrange temporary shelter in nearby schools, marriage hall,

community center etc.

(viii) If necessary arrange coaches to accommodate the effected temporarily.

(ix) Seek assistance from voluntary organization and arrange drinking water, food, medicines,

etc.

(x) RPF & GRP will co ordination with local police and shall arrange protection.

(xi) Keep communication with divisional control office.

(xii) When people are marooned by flood, arrange air dropping of food packets, cloths etc, with

the assistance of civil administration.

(xiii) Contact SJAB, local doctors and provide medical care to the affected.

(xiv) Take all necessary action to provide shelter and other assistance to those affected by floods.

4. Cyclone / storm

When a train is caught in a cyclonic storm at mid section/ station:

(i) Stop train clear to cutting, bridges and embankments.

(ii) Guard, Driver and other Railway staff on train shall open all doors and windows of all

coaches.

(iii) Station Master shall not start trains when the wind velocity exceeds the permitted level

(iv) Make announcement frequently to warn the public about the storm/ cyclone.

(v) Take all necessary action to provide shelter and other assistance to those affected by cyclone

and storm.

(1) Action to be taken at HQ level

1. On receiving the first information, all Zonal Disaster Managenent committee (ZDMC)

Members will assemble in emergency control room.

2. ZDMC .I/C will contact to State Disaster Management Committee Members.i.e. Chief

Secretary of Rajasthan, Railway Board and NDRF etc.

3. ZDMC .I/C will contact with adjoining Railways/adjoining Civil Authorities if require.

4. ZDMC .I/C will contact NGOs, Civil Defence Authorities and Private parties.

5. Zonal Disaster Management Committee will monitor the functioning of the concerened

Division and assist them.

Action to be taken at Divisional level

41

1. (DDMC) All Members of Divisinals Disaster Management Committee will assmble in

Emergency Control Room, DRM will also inform to NWR HQ & Rly Board of NDRF if

services are required to meet the Disaster.

2. DDMC Inchargewill inform District Collector, SP, CMHO, Fire Station Officers and other

concerned Authorities.

3. In case of Mass casualties Incharges of all the Civil Hospitals, Private Hospitals should be

asked for Medical Help.

4. Services of NGOs and Civil Defence, Home Gaurds should be asked.

5. DRM/ADRM and other concerned Officers should immediately rush to the site.

6. In case of Transportation is required by Civil, Army, Police Authorites of the States the same

should be arranged.

Medical First Responder (MFR)

Railways are not to be treated as Medical First Responder (MFR). NDRF along with trained

personnel of State Govt. and district administration will be Medical First Responder (MFR) for

meeting any type of disaster on Railway.

FORCASTING:- Warning giving adequate notice period is available in case of floods and cyclones. The flood and

weather forecasting messages are published in flood bulletins daily by the Chief Engineer of the

concerned state in co - ordination with C.W.C. ( Central Water Commission) and I.M.D. Similarly

cyclone warning message are also issued by the I.M.D. (Indian Meteorological Department)

Arrangements exist with the Meteorological Department Govt. of India for issuing weather warning

messages, from its offices situated at Delhi, Jaipur, Ahemdabad Jodhpur Bikaner and Ajmer to the

chief controller of all the divisions of NWR apart from central emergency control at GM office

NWR. Similar arrangement may be worked out by the Chief Bridge Engineer NW Railway, with

the State authorities for communication of floods warning messages.

All India Radio, Doordarshan, Private T.V. Channel also brood cast floods cyclones messages

frequently to give regular up date of the situation. Information regarding forecasting of havey rain

and cyclone can be obtain directly from the website of the India meteorological department. The

address of the official website is – www.imd.gov.in.

Similarly, information regarding flood warning can be obtained from the official website of central

water commission (CWC). The address is – sttpp://cwc.nic.in

3. Preparedness after forecasting of the disaster :-

(a) Opening of disaster Control Rooms:

Immediately on receiving warning message, of a severe flood or cyclone; Emergency controls shall

be opened at the Divisional Control offices and Central Emergency Control at GM office NWR,

Jaipur. These control rooms shall be manned round the clock by one Senior officer from each of the

following departments.

- Operating

- Commercial

- Civil Engineering

- Signal & Telecom. Engineering

- Mechanical Engineering

- Electrical Engineering

- Medical

- Store.

These Control Rooms will have state of the art communication systems as well as a channel of

communication with C.W.C./I.M.D. and State agencies so that data can regularly be exchanged.

42

(b) Medical Department:

(i) Ensuring adequate stock position of essential medicines-

Health department will review the stock position of essential medicines, disinfectants, first-

aid materials and other essential items and move the stock to the divisional hospitals/ health

units and also to vulnerable points.

(ii) Health and civil engineering departments will take measures for prevention of

epidemics with facilities like drinking water, sanitation and proper drainage and take

adequate steps for disinfection of water bodies in the post- disaster situation.

(c) Telecommunication Department:

Telecommunication Department will provide adequate facilities of wireless

communications, satellite phones and fail safe telephone lines in disaster prone areas for

ensuring effective communications during disaster. For this purpose the facility of mobile

telephones and WLL to be explored.

(d) Electrical Department:

Electrical Department will provide stand by generators at strategic locations, (With adequate

fuel) such as hospitals, telecommunication installments etc. It should also keep essential

items ready at specific Locations for any emergency.

(e) Transportation Department :

(i) Sr. DOM of the concerned divisions will make a rough assessment of requirement of

essential staff and their area of deployment and advice HQRs and central emergency

control/ Jaipur accordingly.

(ii) SMs of the area which is likely to be affected will ensure storage of adequate drinking

water, functioning of petromax lamps, adequate availability of rechargeable torches, match

box, fuel for generator sets, functioning VHF sets, charging of stand by batteries and

adequate First Aid equipments, in co ordination with the officials of concerned departments.

(iii) SM will also ensure that stabled wagons/ coaches/ loads at their station which are likely to

roll are chained and sprigged. Special instructions as per station working rules (NWR)

should be strictly followed and confirmed to divisional control.

(iv) In order to avoid any mishaps or damage to passenger carrying trains and to avoid

marooning of passengers, the COM or an officer acting on his behalf will issue instructions,

to all concerned for necessary diversions, cancellation or regulation of trains running

through the area likely to be affected by flood/ cyclone.

(v) Coaching train should be suitably controlled/ diverted. The controlling of trains should as

far as possible, be done where adequate water supply, lighting, catering and medical

facilities are available.

(vi) All trains, which are caught in the affected area shall be immediately controlled. Action

shall be taken by SM/Guard and Loco pilot of such trains as per SR. 2.11.

All such instructions should be communicated to CPRO for adequate publicity.

(f) Action to be taken by commercial department :-

(i) Enquiry offices should be opened at important stations with effective communications

systems so as to keep up to date relevant information and disseminate this information

through the public address system.

(ii) Arrangement shall be made for food, water, tea and snacks for stranded passengers at

suitable places.

(iii) Arrangement shall be made, in coordination with transportation department, for

transshipment of passengers if necessary.

(g) Action to be taken by Engineering Department:

(i) A train loaded with the essential items like cinders, boulders, quarry dust, empty cement

bags filled with earth/sand etc will be ordered to run in consultation with traffic department

to stations close to the areas likely to be affected.

(ii) Patrolling of the vulnerable locations shall be intensified.

43

(iii) Empty flat wagons (BRH/BRN) will be placed at suitable siding (Preferably in goods

platform lines with loops) to enable quick loading of earth moving machinery.

(h) Actions to be taken by the Mechanical Department

(i) ART/ARME/ARMV staff and crane driver will be alerted so that they can be rushed to

duties with minimum delay.

(ii) Drinking water and food items shall be provided on ART/ARMEs for the rescue staff.

(iii) All road vehicles irrespective of departments to which these belong, including jeeps, cars,

light and heavy material carrying vehicles shall be kept in readiness at nominated places

with adequate fuel and two drivers to move man/ materials /equipments at short notice.

(i) Action to be taken by Security Department.

DSC/Dr.DSCs will nominate security personnel at the following places-

(i) To accompany “ relief material” carrying trains when ordered.

(ii) To help commercial & station staff of major stations to handle public enquiries.

(iii) At each station when any passenger carrying train is regulated.

(iv) On heavy vehicles carrying relief materials.

(v) At major restoration sites after the disaster.

(j) Nomination of officers to man strategic Locations:-

(i) Each PHOD/Concerned DRM will also nominate the officers to camp at important wayside

stations. Such monitored officers will be in readiness to proceed to and camp at given

stations at short notice.

(ii) The staff & officers of Engineering, Electrical and S&T departments will be earmarked at

Divisional and HQs level and alerted so that they can proceed to co–ordinate their

respective restoration works at a short notice.

(iii) Light motor trolleys should be arranged and kept in readiness at strategic stations. At least

one officer and a few staff should be nominated for each. They should be provided with

VHF sets, Satellite phones and mobile phones so that they can accomplish the mission of

physically covering the entire affected area and can give “ First information of damages and

assistance required” promptly. Competent and experienced officers & staff should be

nominated for the job.

(l) Monitoring cells

Committees comprising heads of the following departments will be constituted both at

Zonal and Divisional level to ensure proper co-ordination during natural disaster.

(i) Medical (ii) Civil Engineering (iii) Operating

(iv) Commercial (v) Mechanical Engg. (vi) Electrical.Engg.

(vii) S&T Engg. (viii) Stores (ix) Safety

These committee will be responsible for:-

(1) Detailed planning of movement of food and other relief materials and essential medicines.

(2) Keeping effective co-ordination with civil/military authorities and voluntary organizations

for rescue operations.

44

POST DISASTER MANAGEMENT

1. Meeting of Disaster Management monitoring cells-

On receipt of the message of a disaster, the disaster management monitoring cells at

divisional and zonal head quarters level, will meet immediately to take stock of the situation

and monitor the line of actions to be taken.

2. Assessment of the Damage

Immediately after the disaster the extent of the damage shall be assessed by the following

means :-

(i) Motor Trolley survey by the nominated officers and staff.

(ii) Assessment by nominated officers/ Staff by road vehicles where possible.

3. Information to the control -

After the assessment, prompt information shall be communicated through VHF sets/Mobile

Phones/ Satellite phone to the control mentioning the following:-

(i) Nature of damage / obstruction to track with location.

(ii) Possible method/ system for restoration.

(iii) Resources required for restoration.

(iv) Whether or not a light vehicle (e.g. Tower Wagon) or light engine or relief train can pass on

the section.

(v) Likely time to clear the location by repairing the damage/ removing the obstruction.

(4) Movement of Relief Trains for rescue, relief and restoration.

(i) On receipt of first information from the affected site, all the relief trains on the section must

be ordered and should be dispatched with full equipment and full complement of staff.

(ii) Responsible Railway officers should reach the spot where passengers are stranded on

priority so as to organize water, food tea and snacks for the passengers.

(iii) If necessary the assistance of Air Force Authorities or Private Air operators shall be sought

by DRM for airdropping of food packets or air-lifting of passengers to safer places.

(iv) Assistance of state authorities for boats, divers or fire brigade, shall be sought as per the

requirement.

(v) Medical team shall be moved on priority to places where there are injuries & casualties to

passengers or Railway staff.

(5) Restoration of line of Communication

After the relief and rescue operation, the next priority shall be the restoration of line of

communications. On receiving the complete picture of damages from the site, each

department shall chalk out its line of action accordingly. The responsibilities of the

departments are broadly out lined below:-

(i) Engineering Department

The Engineering department shall be responsible for quick restoration of un –obstructed

train path (first single & then double .They should co-ordinate with civil authorities ,contractors

,private agencies ,stores and transportation departments for effective movement of men

,machinery, materials and equipments to the site. It should also hire machinery or tools from

civil authorities, contractors and private agencies if required.

(ii ) S&T Department

Effective means of communications at strategic points shall be established for exchange of

information. Restoration works of signals and interlocking should be under taken

systematically.

(iii) Transportation Department :

45

As soon as single line un obstructed path is restored the primary responsibility of the

transportation department shall be to resume train movement. Sufficient number of train

passing staff shall be deployed at nominated stations for this purpose.

(iv) Electrical Department:

Electrical department shall be responsible for providing temporary lighting arrangements through

generator sets at strategic locations. They should co ordinate with State Electricity Authorities for

restoration of power supply. Sufficient number of staff with materials, equipments and machinery

shall be deputed for the restoration work.

(v) Stores Department :

During restoration, Stores Department shall play a proactive role in making emergency

purchases preferably by standing spot purchase committee and supplying the same to the

user departments at sites. For such purposes a note counter signed/ signed by HOD/PHOD

in HQ will be treated as a valid demand.

(vi) Medical Department:

Medical department shall be responsible for taking all necessary steps to prevent epidemics at

the affected sites. They should co-ordinate with civil engineering department to provide

drinking water, good sanitation, proper drainage system so as to prevent infections, at the

affected Railway Area.

(vii) Public Relations Department

Wide publicity shall be given in press and media to attract voluntary organizations,

individuals, NGOS & medical practitioners etc, so that their help can be enlisted.

The composition and timings of Relief Train movements shall be publicized.

(viii) Personnel Department

Personal Branch will be responsible for supervising the movement of materials for the

Railway staff in co-ordination with concerned departments and agencies.

6. Emergency Purchases of Materials

(a) Emergency demands placed through HOD’s notes shall be complied with by the store

Department through a spot purchase committee. It is preferable to have spot purchase

committees of SS,JAG and SAG levels, who will be authorized to make spot purchases for

the same value as in case of the Tender Committee.

(b) Works, Contracts, single tender and hiring of machinery-

For restoration of traffic, single tenders may be awarded to the competent and experienced

contractors who have sufficient capacity to mobilize machinery and materials with the prior

approval of the GM, for the procurements of materials and hiring of machinery.

46

CHAPTER -8

MANAGEMENT OF ACCIDENT RELATED DISASTER

All divisions Disaster Management Committee Headed by DRMs will be in regular touch with

District Disaster Management Committee and other Government Departments who are having

resources to meet the challenges developed due to the disasters. DRM will also have the full

knowledge and resources available with State Government Departments, NGOs and Private Party

etc. Coordination between the concerned organizations can be done by visiting one organization by

the others. Even combined Mock Drills can be done by the participation of concerned Department

at one place.

1. All divisions should be fully aware of the local; civil, army and other resources available for

supplementing their disaster management efforts as and when required. On getting information of

Accident related disaster, DRM will immediately inform HQ Emergecy Control, concerened

District Disaster Management Committee(Collector& SP) and also HQ /Rly Board if assistance of

NDRF is required.

The Disaster management Plan, of each division must contain the following information

relevant addresses, contact persons and their contact telephone/mobile numbers wherever

required.

(i) Important telephone nos. including mobile nos. of Railway officials at both Zonal

headquarters and divisional level.

(ii) List of medical facilities of divisions

(iii) List of phone nos. of stations, their respective blocks, Districts and states.

(iv) List of District and State officials.

(v) List of fire stations with contact phone nos.

(vi) List of Army services headquarters and corresponding railway zonal /divisional

headquarters.

(vii) List of Location of ARME/ART.

Viii List of News Agencies with contact no.

(ix) List of helipads/ airstrips.

(x) List of social organizations/NGOs.

(xi) Establishments having road cranes/ Bulldozers etc. (Earth moving equipments.)

(xii) Establishments having tents and decorations equipments.

Xiii List of electrical decorators.

(xiv) Availability of boats.

(xv) Name and address of Divers (Local/Police)

(xvi) List of Forensic personnel.

(xvii) List of Road Transport (State & Private)

(xviii) List of distance & time taken by road and rail.

(xix) A road map supermposed on system map of the division.

(xx) List of materials available in each ARTs/ARMEs.

(xxi) Updated Stations/Yard diagrams of the division.

(xxii) List of major and important bridges and their locations.

2. (a) Divisional control office must have a ready updated list of names, addresses,

telephone numbers and any other relevant information of the following.

(i) For every station/section of a Division, fastest approach by rail or road.

(ii) Detailed road maps.

(iii) Locations where a small plane or a helicopter can land (during day or night).

(iv) Local doctors, hospitals, polyclinics, nursing homes, etc. at all major junctions, along

with facilities available.

(v) Officials of civil administration, district- wise.

47

(vi) Senor officials of state administrations.

(vii) Defense establishments, including army, navy and air force.

(viii) Paramilitary establishments (BSF/CISF, etc.)

(ix) Names of addresses of Divers (Local/Police).

(x) Names & addresses of Boatmen & Availability of Boats.

(xi) Social, Voluntary, Industrial and other non- government organizations.

(xii) Organizations having road cranes, bulldozers, etc.

(xiii) Organizations having flood light equipment etc.

(xiv) Establishments having communications facilities, etc.

(xv) Establishments having tents etc.

(xvi) Fire brigade stations.

(xvii) Road transport depot- both State Government and private.

(xviii) Local Air and TV stations.

(xix) Station wise list of ARME with adjoining division of the home Railway as well as that

of adjoining Zonal railways.

Details of relevant items pertaining to each station must be available individually at major stations

also.

These details must be reviewed and updated in the month of January every year.

(b) Display of addresses of Government/ Railway Officials and other particulars at

stations.

At each Railway Station, a complete list must be maintained and hung at a

conspicuous place, indicating the following-

(i) Government officials in whose jurisdiction the station comes; along with their name

and places of their HQRs and contact Numbers.

District Magistrate or Dy. Commissioner, Sub Divisional Officer/ Magistrate.

District Superintendent of Police.

District Superintendent of Government Railway Police.

Inspector General of Railway Police.

Officer in charge of Local Police Station.

Officer in charge of Government Railway Police. Civil Surgeon.

Post Master General.

Superintendent of Post and Telegraph.

Inspector of Post and Telegraph.

(ii) Base stations of Accident Relief Medical Equipment.

(iii) Base stations of Accident Relief Train.

(iv) Nearest Railway, Civil, Military Private Hospital or Dispensary and Local Doctors

indicating the distance from the station.

(v) All Railway officials concerned with accident and their jurisdiction.

(vi) Such road vehicles with the names of the Drivers and addresses which can be called

for in case of urgency.

(vii) List of persons living in the locality who have passed First Aid examination.

(c) In Railway Hospital or Dispensary/ Health Unit

In each Railway Hospital or Dispensary, a complete list of Railway, Civil, Military or

Private Hospital or Dispensary and local Doctors, organizations having Ambulance

facilities, NGOS, and voluntary organizations, in the near by localities, indicating the

distance from the nearest station and details of facilities available shall be maintained

and kept in a conspicuous place along with their contact Number.

(3) ACCIDENT RELIEF TRAIN/ VANS-

(A) Accident relief medical equipment,-

48

(a) The Medial Officer in charge is responsible for ensuring that the prescribed contents of the

accident relief medical equipment (Scale-I and II) are maintained in the chests and are in

good condition, Whenever required the medicines, surgical appliances and other articles

must be replaced.

(b) Where Scale II equipment is stored in the Station building, the Station Manager. Station

Masters will be responsible for the safe custody of the boxes. In addition, the medical

officer in charge and the Station Manager/ Station Master will inspect this equipment once

in a month..

(d) Medical Officer in charge of the division will inspect the Scale-I and Scale-II equipment

quarterly and ensure that all the prescribed contents are maintained in good condition.

(B) Accident Relief Train items should be in good condition.

The person in charge of the Break down is responsible to keep the engine and accident relief

crane (if provide) in readiness. The CYM/YM/SMR/SM as the case may be will be

responsible to arrange any extra vehicle or brake van for relief work in case of necessity.

(C). SOUNDING OF HOOTERS FOR INFORMATION TO THE STAFF IN

CASE OF ACCIDENT: The accident alarm Siren/Hooter must be sounded immediately when ARME/ART is

ordered. The following codes are prescribed for sounding the accident alarm/ siren/hooter: -

Sr. No. Code Circumstances Stock to Move

1. Two long blasts each of 45

seconds duration with 5

seconds break in between.

Accidents in loco shed/ Traffic

Yards at Home station

ART

2. Three long blasts each of 45

seconds duration with 5

seconds break in between.

Accidents outside the home

station

ART

3. Four long blasts each of 45

seconds with 5 seconds break

in between.

Main line accident ARME and ART

4. One long blast of 90 seconds

duration.

Cancellation of ARME/ART.

Note: -

1. The alarm signals/sirens/hooters requiring ARME/ART shall be sounded as prescribed above and

shall be repeated once more after interval of five minutes.

2. The Loco Shed, Foreman, Train Examiner and all other supervisory staff concerned must ensure

that the relief train gangs break down gangs and other staff who are required to go to the accident

site in the ARME or ART, thoroughly understand alarm signal/siren/hooter and that their names

and addresses are displayed at conspicuous place.

(D). TARGET TIME FOR TURNING OUT OF MEDICAL RELIEF VAN AND ART FROM

THE SIDING AND THEIR DESPATCH FROM THE STATIONS: -

Medical Van ART

Double Exit Single Exit Day Night

Time for turning out 15 25 30 45

Time for dispatch 05 05 15 15

Time from ordering to dispatch 20 30 45 60

Notes: -

1. The above target time for turning out the medical van is reckoned, from the time of

ordering to the time they are taken out from the siding and kept ready for dispatch on

a suitable running line plus 5 minutes for dispatch.

49

2. Both the target time of 30” and 45” for turning out Accident Relief Train are to be

reckoned from the time the Accident Relief Train is ordered, to the time the train

reaches the loco shed exist point. 15” time is the time permitted for departure from

the station. Any delay in ordering or departure of Medical Van/ART must be

immediately examined and viewed seriously.

3. At stations where the lay out of the loco and traffic yard are such as to permit a

reduction in the time limits stipulated above, the Divisional Railway Manager should

lat down shorter time limits.

50

JURISDICTION OF BG – ART’s

Note :- S.No.6 BTI - ART with 140 ton (NR) to cover up the beat as required by NWR

( BKN Division ) and ART / JU can be called for BKN Division in case of emergency.

S.

No. ART Crane

capacity

in Tones

Availability

of

Jurisdiction of ART’s

Location Class HRE HRD

1

JP

A

140 T

Yes

Yes

Jaipur – Beawar (Excl) Madar-Pushkar

Jaipur – Degana (Incl)

Jaipur – Swai Madhopur (Excl).

Jaipur - Rewari.,

Phulera- Dabla (Excl)

Ajmer- Chhitorgarh (Excl)

2 ABR A !40T Yes Yes Abu Road – Beawar ( Incl.)

Aburoad - Palanpur – Bhildi- Modran(after

GC)

3 UDZ Minor

accidents

C(SPART)

-

Yes

Yes

Udaipur - Chhitorgarh

4

JU

A

140T

Yes

Yes

Jodhpur - Luni - Munabao

Luni - Marwar Jn (Excl)

Luni - Samdari –Modran

Jodhpur - Jaisalmer

Jodhpur -Mertaroad -Degana Excl)

Mertaroad- Nagaur

Mertaroad – Mertacity

Mertaroad –Didwana.

Pipar road-Bilara

5 LGH A

140T

Yes

Yes

Bikaner - Phlodi

Bikaner-Nagaur

Bikaner-Suratgarh

Bikaner-Ratangarh Jn.-Didwana

Bikaner-Sadalpur

6 BTI

N.Rly

A

140 T

Yes

Bathinda- Suratgarh - Anupgarh

Bathinda-Hisar- Bhiwani

Hisar- Sadulpur HMH-SGNR

Shri Ganganagar Jn- Saropsar-Suratgarh

7 DLI, N.Rly.

A

140T

Yes

Rohtak- Bhiwani--Rewari,

Rewari- Sadulpur

Rewari – Dabla (Incl.)

8 KTT-WCR A 140 Yes Chhitorgarh- Udaipur

51

JURISDICTION OF BG – ARMV’s

S.N

O.

Location Class Availability

of HRD Jurisdiction of ARMV’s

1

JP

Scale-I

Yes

Jaipur – Phulera - Makrana (Excl.)

Jaipur – Rajgarh (Incl.)

Jaipur – Swai Madhopur (Excl.)

Phulera-Ringus (Incl.)

2 RE SPART Yes Rewari – Rajgarh (Excl)

Rewari – Ringus (Excl)

Rewari – Sadulpur

Rewari – Hisar - Sadulpur

Sadulpur -Churu

3 AII Scale-I Yes Ajmer – Marwar Jn (Excl)

Ajmer – Phulera (Excl)

Ajmer- Dhuwala (Excl),

Ajmer-Pushkar

4 UDZ SPART Yes Udaipur - Chhitorgarh

5

JU

Scale-I

Yes

Jodhpur – Luni – Munabao

Jodhpur – Luni –Samdari- Modran

Luni – Marwar Jn. – Falna (Excl)

Jodhpur - Phlodi- Jaisalmer

Jodhpur – Pipar Road Jn (Incl)

Pipar road-Bilara

6

MTD

Scale-I

Yes

Mertaroad – Makrana (Incl)

Mertaroad – Pipar Road Jn. (Excl)

Mertaroad- Mertacity

Mertaroad- Shri Balaji (Excl)

Mertaroad - Degana - Talchhaper

7 LGH Scale-I Yes Lalgarh – Phlodi

Lalgarh- Nathwana

Lalgarh- Shri Balaji

Lalgarh-Ratangarh Jn.- Talchhaper

Ratangarh Jn –Churu Jn.

8 SOG Scale-I Yes Suratgarh – Nathwana

Suratgarh – Anupgarh

Suratgarh – Hanumangarh

Suratgarh –Sarupar- Shri Ganganagar Jn

Hanumangarh - Shri Ganganagar Jn

9 BTI /NR Scale-I Yes Bathinda – Hanumangarh

Bathinda – Hisar

10 DLI / NR Scale-I Yes Rohtak – Bhiwani (Excl)

11 COR/ WR Scale Yes Chhitorgarh - Dhuwala (Incl)

12 PNU/WR Scale Yes Palanpur – Aburoad – Falna (Incl)

Bhildi – Modran

52

JURISDICTION OF MG – ART’s

JURISDICTION OF MG – ARMVs

S.No. ARMV Availability

of HRD

Jurisdiction of ARMV’s

Location Class

1 UDZ(MG) Scale-I Yes Udaipur- Himatnagar

2 MVJ (MG) Scale-I Yes Mavali Jn- Marwar Jn

Mavali Jn.- Bari Sadari

3 SIKR (MG) Scale-I Yes Sikar – Ringus - Jaipur

Sikar

Sikar – Churu

(4) Preparedness of Engineering department.

The yard stick for Engineering Materials to be kept in Accident Relief trains.

1.0 Track Material:

1.1 Track materials sufficient to lay 500m of track should be kept loaded on to the BFRs. These BFRs

should be kept stabled at a suitable central place in the division so that the same can be moved

anywhere in the division in the shortest possible time.

2.0 Labour:

2.1 Details in respect of P.Way labour, their addresses and how to contact them- The details to be kept

with AEN/SSE (P.Way) & SE (P.Way).

2.2 The details in respect of temporary labour- availability and how to get them- The details to be kept

with AEN/SSE (P.Way) & SE (P. Way).

2.3 The details in respect of contractors labour working in the division with the numbers at each side-

The details to be available with each Sr. DEN/DEN/AEN for the whole division.

3.0 Mobility:

3.1 The Divisions have been authorized to hire trucks on regular basis for use of SSE (P.Way) & SSE

(Bridges.) The contract agreement for hiring such trucks should have a provision for hiring

additional number of trucks at short notice in the event of an emergency.

3.2 Each SSE (P.Way) should have a plan for movement of labours and materials to the site of

restoration with various alternatives like movement of the same by rail/road. For this, a complete

road map should be prepared showing connections to the track through level xing or canal roads or

the nearest points to track where the truck can reach.

4.0 Equipment and Miscellaneous.

S.N

o.

ART Crane

capacit

y in

Tones

Availability of Jurisdiction of ART’s

Location Class HRE HRD

1 UDZ

(MG)

A 35 T Yes Yes Udaipur – Himatnagar

2 MVJ

(MG)

Tool

Van

- Yes - Mavali Jn- Marwar Jn

Mavali Jn.- Bari Sadari

3 CUR

(MG)

A 35 T Yes Yes Churu – Sikar Jn.

SikarJn.- Ringus – Jaipur

53

4.1 The details in respect of heavy earth moving machinery available in the nearby areas, their contact

persons, the telephone numbers etc. must be kept with AEN/DEN/Sr.DEN.

4.2 Areas such as ghat sections may need use of explosives in the restoration process. The divisions

having such areas will also keep the details in respect of availability of explosives in the nearby

areas, the contact address and telephone numbers etc. readily available. Use of explosives also

needs availability of duly authorized persons approved by the Govt authorities and therefore, the

contact details of such authorized persons should also be kept handy.

4.3 The details of availability of tents in the nearby areas, the contact numbers etc. Should be kept

handy. This is in addition to the availability of the tents in the relief train as per prescribed scale.

4.4 Suitable arrangements need to be made for supply of drinking water for the labour working at site.

Therefore, the addresses and contact numbers of the agencies who could supply drinking water may

be kept handy with AEN/SSE/ (Works) of the sub- division.

4.5 Needless to mention, that the small track machines like rail cutting, drilling welding equipments

etc. are already forming part of the equipments of each relief train. In case, the same is not kept in

the relief train, these equipments. Small track machines must be procured and kept in the relief train

in adequate numbers.

4.6 All SEE (P.Way) have an arrangement of portable Generators for lighting so that the dependence of

Electrical Department even for small magnitude emergencies, can be avoided.

The above are only guidelines. The Division may keep these in view while formulating the detailed Action

Plan for their jurisdiction.

(5) Disaster Management Team of RPF-

There should have a Disaster Management Team of RPF on each Division of IR composing about 15 men

in different ranks . This team shall be specially trained in providing necessary support for disaster

management over the division/ Neighboring division/ RPF should play an active role in managing law and

order at site.

(a) First aid training to be mandatory for all railway personnel, especially for on board train staff, gang

men and station staff who are usually the first responders at site. NWR will explore the feasibility

of entering into an MOU with reputed training institutes like St. John ambulance/ Red Cross or any

other agency for providing periodic training on disaster management (First aid and other medical

relief) for the front line staff over their zones/ divisions. The frequency and contents of first aid

training module as well as category of staff being covered should be reviewed.

As and when the frontline services etc. get privatized it must be ensured that the private operator must

provide a certificate that his onboard staff are trained in first aid and are conversant with other medical

resuscitation techniques. Further, it should be the duty of such private staff to play an active role in rescue

and relief operations.

(b) Training in crisis communication- During the last decade, electronic and IT revolution has

brought about a significant improvement in the media coverage. Therefore, the subjects of media

management and crisis communication have assumed vital importance for all service organizations

including IR. PHODs/DRMs/ADRMs and concerned branch officers (Sr.DCM/Sr.DME/Sr.DSO

and Medical officers) should be trained on these topics by organizing special courses either at zonal

railways or at RSC. Further short workshops be arranged specially for GMs/PHODs at Railway

Board or Zonal Railways’ level. Assistance of Institute of Mass Communication or specialized

agencies be taken, if required.

(c) Basic Training in search and Rescue Operations.

Group ‘A’ Railway officers (Mechanical, Safety and Medical) should be nominated to under go

“Basic training in search and rescue”, as per the instructions, to be issued by Board. Further,

lessons on Railway Disaster Management will also form the part of rotational training programme

and refresher and promotional courses at RSC, ZTC & STCs.

54

(7) Ensuring full Complements of Brake van equipments.

(a) At the originating and interchanging points of all passenger carrying trains, it must be ensured that,

these trains run with full equipments of brake van. .

(b) The first Aid box and stretchers should also be examined for this purpose by the concerned Medical

Officers.

(c) The Guards /Astt. Guards of the passengers carrying trains while taking over the charge of these

equipments should also ensure that they are in good working condition.

ACTIONS TO BE TAKEN DURING SERIOUS ACCIDENTS

DRM will inform civil authorities & Police Deptt of concerned district to rush to help. He will ask for the

medical team also from state Govt. DRM will demaned for NDRF battalion through HQ and Rly Board, if

required for relief & Rescue operation as they are Medical First Responder (NFR)

ACTIONS AT THE SITE

1. Golden Hour :

If a critical trauma patient is not given definite medical care within one hour from the time of

accident, chances of his ultimate recovery reduces drastically, even with the best of Medical

attention thereafter. This one hour period is generally known as The Golden Hour.

During this Golden Hour period every effort should be made to :

(i) Render definite medical care to the extent possible preferably by qualified medical practitioners.

(ii) Stop bleeding and restore Blood Pressure.

(iii) Persons under shock should be relieved of shock immediately.

(iv) Transport casualties to the nearest hospital so as to reach within this Golden Hour period.

For being effective, any Disaster Management system should aim at recovering as many critical

patients as possible and rushing them to hospital within this period.

2. Disaster Syndrome:

A victim’s initial response following a Disaster is in three stages, viz. Shock stage, Suggestible

stage and Recovery stage. These initial responses are called Disaster Syndrome.

(i) Shock stage: In which victims are stunned, dazed and apathetic.

(ii) Suggestible stage: In which victims tend to be passive but open to suggestions and willing to take

directions from rescue workers and others.

(iii) Recovery stage: In which individuals may be tense and apprehensive and may show generalized

anxiety.

3. Different phases of Disaster Response:

Disaster Response in case of a railway accident constitutes of 3 phases. These 3 phases are

determined both by the time factor, as also by the extent of specialized assistance available. Firstly,

it begins with the spontaneous reaction of men available on the train at the time of the accident.

Thereafter the second phase continues with contributions made in rescue and relief work by men

and material available locally in nearby areas of the accident site. The third and longest phase

consists of meticulously planned action by trained DM teams who arrive at the accident site to carry

out rescue and relief operations.

55

The first phase which is of shortest duration last for about half an hour. It is an amateurish, poorly

equipped effort; but is nevertheless the most important phase. In most cases, this is the only help

available for a major part of the ‘Golden Hour’.

The second phase which is of 2-3 hrs. duration is comparatively less amateurish and much better

equipped. Their contribution is vital since the ‘Golden Hour’ period comes to an end during the

working of this group. How many critically injured passengers can finally be saved depends solely

on the efficiency of this group.

The last and final phase of Disaster Response by railway’s DM team continues for a few days. It

comes to an end not only with the restoration of traffic but with the departure of most relatives and

next of kin from the accident site and disposal of all bodies. Few of the grievously injured who

continue to be hospitalized for comparatively longer spells are then the sole responsibility of

railway’s medical department.

With the above scenario in mind, it is necessary to take firm and quick decisions to save lives and

property. To achieve these objectives Railways have a well-defined action plan that is successfully

executed by the coordinated efforts of different disciplines, all of whom function as a team. The

three groups which are active during the above mentioned 3 phases of Disaster Response may be

classified as follows:

(i) Instant Action Team (IAT)

(ii) First Responders (FR)

(iii) Disaster Management Team (DMT)

4. First Aid in Emergency :

(a) Order of priority for dealing with and helping injured passengers should be as follows:

- unconscious,

- bleeding excessively,

- having breathing problems,

- grievously injured,

- in a state of shock,

- having fractures,

- simple injured.

(b) For assessing and handling injuries, acronym DR ABC is to be followed.

(i) D – DANGER:

Look for danger. Make sure that no further danger exists either for the patient or for the First Aide.

(ii) R – RESPONSE:

Check for consciousness. Call by his/her name, slap, pinch and shake gently. If there is no

response, then it means that the patient is unconscious.

(iii) A – AIR WAY:

Clear the airway (Trachea). If patient is unconscious, then the airway may be narrowed or

blocked making breathing impossible. This occurs due to several reasons. Mass food particles or

foreign body in the air passage; or the tongue may have sagged back and blocked the air passage.

To open the airway lift the chin forward with the fingers of one hand while pressing the forehead

backwards with the other hand, now the tongue comes forward and the airway is cleared. To clear

the other objects in the mouth press the Jaw, open the mouth put your fingers or a clean cloth in

the mouth and clear the things. Now the air passage is clear.

(iv) B – BREATHING:

Check for Breathing. Keep the back of your fingers near the nose of the patient. You can feel the

warm air (or) keep your ear near the nose and look for the movement of chest, listen to the sound

from the throat and feel the warm air from the nose.

56

(v) C – CIRCULATION:

Check the pulse. Normally we check the pulse at the wrist; however, sometimes it is not felt

because of severe bleeding. So, it is better to check the pulse at neck. (Carotid Pulse).

After checking DR ABC, there may be two possibilities.

(i) If patient is breathing, has circulation but is unconsciousness, immediately turn him to

Recovery position and transport to hospital.

(ii) If the patient has failure of breathing and circulation, then immediately start CPR (CARDIO

PULMONARY RESUSCITATION) the important life saving technique in First Aid.

To revive the lungs you have to give artificial respiration by mouth to mouth (Kiss of Life)

method. Lift the chin forward and press the jaw open the mouth with one hand and close the

nose with other hand keep your mouth on the casualty’s mouth and blow.

To revive the heart you have to give external chest compression. The casualty should be made

to lie down on a hard surface. Keep heel of the palm on the chest (Pit of stomach) of the

casualty and keep the other palm over that hand and compress.

Mouth to mouth ventilation and external chest compression should be given in the ratio of

2:15. This should be continued up to the revival of life or till reaching the hospital. Once life

starts, immediately turn the casualty into recovery position and transport to hospital. (Recovery

position or three quarter prone position means turn to one side, better to right side)

Recovery position:

Recovery position is the safest position for unconscious patients. Normally we keep the patient

in a supine position. However, in case of unconscious patients, it is a very dangerous position

because the tongue can fall back and close the airway or saliva and other secretions may get into

windpipe. To avoid that, turn the casualty into recovery position and transport to hospital.

57

Sometimes, you may not be in a position to do First Aid due to tense situation. In such

circumstances at least turn the casualty to Recovery Position,which would help to save many

precious lives.

58

INSTANT ACTION TEAM (IAT)

1. Instant Action Team comprises of:

(a) The Guard, Crew, TS, TTEs, AC coach attendant, Asstt. Guard, RPF and other railway staff on

duty on the accident involved train.

(b) GRP staff traveling on the train on duty.

(c) Railway staff traveling by the accident involved train either on duty or on leave as passengers.

(d) Doctors traveling by the train.

(e) Passengers traveling on the train who volunteer for rescue and relief work.

(e) Railway staff working at site or available nears the site of the accident.

(f) Non- Railway personnel available at or near the accident site.

2. Pre- accident check list of preparation for Members of Instant Action Team.

(a) Generally, about 15” time elapses before information regarding occurrence of an accident reaches

the Divisional control Office. In case information can be conveyed immediately this time can be

saved. . This 15” time is of vital importance since it constitutes 25% of the ‘Golden Hour’.

(b) In case they have a Mobile, ensure that telephone numbers of all relevant officials such as those of

divisional control offices etc. have been permanently fed into the Mobile for immediate use in an

emergency.

(c) These important telephone numbers should cover all those sections where they are required to work

their train either within their own division or even those of adjoining divisions.

(d) Divisions will get printed and circulate a DM Telephone Directory containing all such telephone

numbers that are likely to be required in an emergency .

(e) Whenever they are traveling at night they should keep a torch handy and secure it by some means.

The torch will be of no use in an emergency if it can not be taken out from inside the suitcase at that

point of time; or if the torch cannot be located since it has fallen off due to severe jerk.

3. Duties of the Guard of the affected Train-

a) Note the exact time of the accident and kilometer.

b) i. Protect the adjacent line(s)and the train as per GR. and SRs thereto;

ii. Secure the vehicles as per rules.

iii. Ascertain if adjacent line (s)is/ are fouled.

(c) Make a quick survey, for an immediate action, of the causalities, injuries and assistance required;

(d) Relay the information giving details of the accident and assistance required to the control by the

most expeditious means.

(e) Render first aid to the injured person(s) taking assistance of all available Railway Staff, Doctors

and volunteers on train or near the site of accident;

(f) Illuminate the effected area as much as possible with EL Box fittings (if accident occurred as night

time).

(g) Get the particulars of damage to the rolling stock, permanent way etc.

(h) Arrange to shift the injured persons to the nearest hospital with the help of all available staff and

other volunteers, also keep their particulars;

(i) See that water, tea etc, are supplied to the affected passengers as far as practicable;

(j) Arrange protection of Railway and public property with the help of available police and Railway

staff.

(k) Preserve all clues relating to the possible cause of accident;

Post an available Railway employee on the field telephone to ensure regular- flow of information;

(m) Check the unaffected portion of the train and arrange to clear the same safely to the adjacent

station(s) as per rules and in consultation with the control/station Master(s) concerned;

(n) Remain in overall charge till replaced by a senior Railway official and permitted by the Competent

Authority;

Notes: In the event of any disability of the Loco pilot the duties devolving on the Loco pilot, for

protection of the line/ line(s) shall devolve on the Guard or on a Railway servant deputed by him.

1. Duties of Loco Pilot of the affected train.

(a) Note the time of the accident, and kilometreage;

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(b) Protect the adjacent line (s) at the front end of the train as per GR 6.03; 9.10 and SRs thereto, as the

case may be ;

Note: In the event of any disability of the Guard, it will be the responsibility of the Loco Pilot to ensure

protection of obstructed adjacent line(s) and the train in the rear as per GR 6.03 and SRs thereto and

to give quick information to the Control/ Station Master;

(c) Take such precautions as may be necessary or as prescribed by special instructions to render his

locomotive safe,

(d) Render all possible assistance to the Guard in rescue and relief measures.

2. Duties of Assistant Loco Pilot of the affected train.

(a) Assist the Guard/ Loco Pilot in conveying accident messages to all concerned.

(b) Help the Loco Pilot in protection of the site of accident.

(c) Render all possible assistance to the Guard in rescue and relief measures.

(d) Carry out any other job assigned relating to accident by the Loco Pilot of the train.

(e) Man the engine in absence of the Loco Pilot.

3. Duties of the Train conductor/ Train superintendent.

(a) Assist the Guard in rendering first aid to the injured persons(s) and shifting them to the Hospital.

(b) Look after the comfort of the passengers, injured and un-injured alike.

(c) Assist the passengers for protection of their luggage.

(d) Make out a list of injured/ dead passengers.

(e) Preserve reservation charts to know the particulars of injured/ dead passengers.

(f) Organize to transship/ transfer passengers and their luggage to the passenger special.

(g) Assist for arranging snacks, tea, coffee & drinking water to the injured and other passengers

detained at the site of accident.

(h) Collect the addresses of the relatives of the injured/dead passengers to send information regarding

accident.

(i) Look for the assistance of any Doctor or para Medical staff (Railway. Non – Railway) traveling in

the train.

(4) Duties of the Coach Attendant.

The coach attendant shall work under the guidance of Train conductor/ Train Superintendent.

(5) Duties of the Traveling Ticked Examiner (TTE).

(a) The TTE should work under the guidance of the train Conductor/ Train Superintendent.

(b) Similar actions as mentioned in (4) above should be initiated by the TTE for his nominated coach.

(6) Duties of A.C. Mechanic.

(a) He should immediately “Switch Off” the current where necessary to avoid short circuiting.

(b) He should also assist Commercial staff i.e. Train conductor/ Train Superintendent/ TTEs in their

duties at the accident site.

(c) See that the emergency lights inside the Coaches are in working order.

(7) The Senior most RPF Officer available.

(a) Segregate the area of incidence by establishing temporary barriers by use of nylon ropes (if

available) or any other make shift device available at the site to protect the area against the entry of

spectators into the affected place.

(b) Luggages of passengers should be isolated and protected and consigned goods are taken care off till

they are handed over to claimants or taken over by the Railway.

(c) He should respond to any call for assistance to rescue victims and transport them to nearest

Hospital.

(d) He shall maintain close liaison with the Officers of various departments of the Railways, GRP,

Local Police and Officers of Civil Administration.

8. Railway Staff traveling on the accident affected train:

(i) Whenever a train is involved in a serious accident with casualties/injuries to passengers, all railway

staff traveling on the train either on duty or on leave are deemed to be on duty with immediate

effect.

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(ii) Under no circumstance should any of them leave the accident site unless and until divisional

officers arrive, take over charge of rescue and relief operations, and permit them to leave.

(iii) Railway staff on train/at site shall volunteer themselves to render assistance and report to

TS/TTE/Guard of the Train.

(iv) The senior most officers traveling on the train will assume charge as Officer-in-Charge Site (OC

Site).

(v) Normally the senior most officer will be traveling in either the 1AC or in 2AC coach; and most

probably in the HOR quota section of the coach. The HOR section of 2AC is invariably in the

center of the coach (berth nos. 19 – 22). In any case the TS/TTE would know who are the railway

officers traveling in 1AC or 2AC.

(vi) Similarly, other railway staff will be traveling in 3AC coach; and most probably in the HOR quota

section of the coach. The HOR section of 3AC is also in the center of the coach (berth nos. 25 –

30).

(vii) Similarly, some Group ‘D’ railway staff may be traveling in Sleeper coach; and probably in the

HOR quota section of the coach. The HOR section of a Sleeper coach is located in the center of the

coach (berth nos. 33 – 40).

(viii) In the absence of any officer, the TS or senior most TTE/Guard will discharge duties listed out for

OC Site.

1. Duties of OC Site – Immediately after the accident: (i) Note down the time of accident.

(ii) Ensure protection of traffic by Guard and Driver.

(iii) Ensure reporting of accident to nearest Station/Control.

(iv) Roughly assess the extent of damage and likely number of casualties.

(v) Collect railway staff and volunteers from amongst the passengers and form different groups. Each

of these groups should be assigned work as detailed at item 6 below.

(vi) Maintain a log of events.

(vii) Till Divisional Officers arrive and take over charge of the situation, continue to discharge duties of

OC Site.

(viii) After Divisional Officers arrive, fully brief the DRM hand over charge to him.

(ix) The on-board OC Site should ensure issue of a detailed message with following information before

leaving the site of the accident.

- Time/Date of accident.

- Location Km./between stations.

- Train number and description.

- Nature of accident.

- Approximate number of killed/injured.

- Extent of damage.

- Assistance required.

- Condition of the adjacent line, if any.

- Whether OHE is involved.

(x) From here onwards, the DRM of the accident involved division takes over charge as OC Site.

As per para 130 of Accident manual of NWR

Duties of Railway Officials present/on board at site:

(1) The chain of command at accident site, till any Railway Official/ARMV/ART reaches at accident

site will be as under-

(a) If the accident occurs in station limit:-

(i) Station Superintendent/Station Master.

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(b) If accident occurred at mid-section:-

(i) Train Superintendent of the train

(ii) Senior most Train conductor or TTE

(iii) Guard of Train

(iv) Loco Pilot of the train

(v) Assistant Loco Pilot

If the key official is injured, the next in line can assume the command of train.

Sr. Most official reaching at site by ART/ARMV will submit a report regarding specific activities taken up

by official present/on board staff.

(2) Till such time Sr. Railway Official reaches and relief and assistance arrives, the senior most railway

official present/on board shall take charge of the situation. He shall ensure that the accident has

been reported properly to the Controller and the nearest Station Master and relief, if required, is

asked for and arrange to-

(i) collect railwaymen and volunteers;

(ii) allot duties to each as best as possible under the prevailing circumstances’

(iii) allot duties to Police, Military and the Railway security staff; and

(iv) organize relief with the assistance of volunteers.

(v) The on-board staff should be provided intensive training and suitable equipment for providing relief

& rescue during the Golden Hour. The Railway staff should be given full training to work as

Medical First Responders and contractors’ staff should be given general training in Rescue.

(3) The officer reaching the site in ART should submit a formal report of the activities undertaken by

present/on-board staff and the erring staff should be given exemplary punishment.

2. Formation of Groups comprising members of Instant Action Team :

(i) OC Site shall immediately collect all Railway staff on train/at site and form separate groups.

(ii) Passengers traveling by the same train who volunteer for rescue and relief work should also be

drafted into these groups.

(iii) Passengers from accident involved coaches should be directed towards their own coach.

(iv) Passengers from coaches which are not affected can be distributed amongst other accident involved

coaches.

(v) In the absence of OC site, TS/TTE shall take steps to form such groups.

(vi) In the absence of TS/TTE the Guard/Assistant Guard shall take steps to form such groups.

(vii) 5 or 6 groups should be formed depending on number of coaches involved.

(viii) Ideally, one group should be formed for handling each coach.

(ix) In case sufficient numbers of officers are present, then one officer should be made in-charge of each

group.

(x) Otherwise, Sr. Supervisors traveling by the accident involved train should be nominated as in-

charge of each group to co-ordinate its working.

(xi) In case sufficient numbers of Sr. Supervisors are also not present, one TTE should be nominated as

in-charge of each group to co-ordinate its working.

(xii) Each group should rescue injured, entrapped passengers.

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3. Duties of on board railway staff immediately after the accident :

(i) Don’t panic. Once the accident has already occurred and the train has come to a standstill nothing

worse can happen.

(ii) In case you have a Mobile and it is working, inform the divisional control office immediately about

the accident.

(iii) Observe the position in which your coach has stopped; whether it is standing upright or turned

upside down or lying on its side.

(iv) Try and see whether your coach has stopped on a bridge or whether there is level ground on both

sides.

(v) In case the coach is on a bridge or very high embankment or in case it is raining heavily, then it is

better to wait for some time and not be in a hurry to leave the coach. You may be jumping from the

frying pan into the fire.

(vi) Search your coach with your torch and try to determine the general position.

(vii) See that passengers don’t panic either. Passengers sometimes make things worse for themselves by

panicking at this critical moment. Try to calm them and build up their confidence.

(viii) Ascertain whether passengers are injured or not; and whether any of them are trapped or pinned

down inside the debris.

(ix) Call out aloud and find out whether there are any doctors present.

(x) Doctors who are travelling in the coach should be asked to announce their presence so that they can

attend to and help injured passengers.

(xi) Call out aloud and find out whether there are any railway staff present.

(xii) Railway staff who are travelling in the coach should be asked to announce their presence so that

they can attend to and help other passengers.

(xiii) For each coach, form a core team comprising of railway staff available, doctors and 3 or 4

uninjured passengers from the same coach. This core team should take the lead in helping

remaining passengers both injured and uninjured.

4. Duties of members of Instant Action Team – Till arrival of Divisional Officers :

(i) If a person is bleeding and loosing blood, or if he is unconscious, then in that case you have to act

quickly. ‘Golden Hour’ should be kept in mind. You may have at the most only one hour’s time on

hand.

(ii) In such cases, immediately administer First Aid to the injured passenger and try and stop further

loss of blood.

(iii) Persons trained in first aid may do ‘Cardio Pulmonary Resucitation’. This may save several lives.

(iv) If the door is open and is accessible, then uninjured passengers should be helped to come out from

the door.

(v) In AC coaches the windows panes should be broken open in order to let in fresh air for the

occupants, and thereafter to evacuate them.

(vi) Non – AC coaches have one emergency exit window on each side. The position of this emergency

window is 5th

from the left when facing the line of windows from inside the coach. They are

opposite berth nos. 23 and 57. In case the door is locked and jammed, try and open these windows

so that some of the uninjured passengers can come out through the emergency exit.

(vii) Special care should be taken while evacuating the old, infirm and children in order to ensure that

they are not separated from their family members.

(viii) Extrication of critically injured should be done under medical supervision as far as possible.

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(ix) In case medical supervision is not available, then critically injured passengers should be made to lie

down on a bed sheet and thereafter taken out by 4 persons holding the four corners. This will ensure

that no further damage takes place. (Bed sheets will be available in AC coaches).

(x) Passengers who are bleeding from open cuts should be tied up with strips of cloth so as to reduce if

not stop the bleeding altogether.

(xi) It is better not to take out the luggage from inside the coaches at the first instance, for two reasons.

Firstly, passengers both injured and uninjured should get preference in this evacuation process.

Secondly, it may be safer for the luggage to be left inside where there are less chances of their

being stolen or pilfered.

(xii) After passengers have been evacuated from your coach, cross check with the reservation chart and

against the name of each passenger note down as to whether he/she is injured or not.

(xiii) After all passengers have been evacuated; water and eatables can be taken out gradually.

(xiv) Building up confidence of injured passengers by suitable advice is of great importance.

(xv) After helping evacuate all passengers from your coach go over to the unreserved coaches and

provide similar help to those passengers also.

(xvi) Railway officials from divisional headquarters generally arrive at the site of the accident within 2 to

3 hours, depending on the distance of the accident site from the divisional hdqrts. Wait for them to

come and make further arrangements.

(xvii) Grievously injured passengers who are bleeding or those who are unconscious require immediate

hospitalization. In case some local people have arrived by that time, their help should be taken in

shifting the grievously injured to the nearest hospital.

(xvii) In case your train has been involved in an accident but neither has your coach derailed nor are any

passengers of your coach injured, then you should go to the unreserved coaches and carry out the

duties as listed above.

5. Duties of the Instant Action Team – In case of a fire :

(i) In case of fire pull the Alarm Chain and stop the train immediately.

(ii) Try and put out the fire before it becomes a big blaze by using either water or blankets etc.

(iii) More people expire due to suffocation from smoke rather than due to actual burning.

(iv) Advise passengers to take a cloth, wet it in their drinking water and cover their nostrils.

(v) Instruct passengers to go to the other end of the coach which is away from the fire and if possible

cross over to the next coach through the vestibule.

(vi) Insist that passengers should save themselves first and not to bother about their luggage which can

be retrieved later on.

(vii) Make sure that no passenger lies down on the floor.

(viii) After train has stopped, passengers should come down from the coach immediately.

(ix) Building up confidence of injured passengers by suitable advice is of great importance.

6. Duties of OC Site - till arrival of divisional officers :

Having formed different groups consisting of available railway staff on the train and volunteers

from amongst passengers, the rescue and relief work should be got started in right earnest. This

entire exercise would take about 30” time. Once the rescue and relief work by the Instant Action

Team has got underway, the OC site should then devote his attention to contacting First

Responders.

a. Locating nearby villages:

(i) There would be some villages nearby, either visible or out of sight.

(ii) In most cases, villagers turn up on their own having heard the sound of the disaster.

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(iii) Otherwise, try and see if any light or any other signs from the village are visible.

(iv) In case none of the above is possible, then speak to either the control office or the nearest station

and find out the location of nearby villages as also their general direction.

(v) Location of nearby villages as also their general direction will be available in the Divisional DM

Plans.

(vi) Having ascertained the general location of nearby villages, send messengers (preferably railway

staff) to inform villagers and seek their assistance.

b. Locating the nearest manned level crossing gate :

i. The train driver is the best and fastest source of information regarding location of the nearest

manned level crossing gate in either direction.

ii. Send a messenger (preferably a railway staff) to the gate for contacting the gateman.

iii. In most cases, the gateman will be able to give location of nearby villages.

iv. The messenger should then try and stop a passing vehicle and go to the nearby village, inform

villagers and seek their assistance.

c. Organizing assistance from local people available in nearby villages i. Villagers should be asked to make an announcement from their loud speaker (generally available in

the local temple, mosque, gurudwara, church etc.) informing others regarding the accident.

ii. Everybody should be asked to rush to the accident site with following:

- tractor trolleys (both for transportation as also for general lighting),

- as many cutting implements, hammers, chistles etc. as are available,

- ropes,

- ladders,

iii. If doctors or para-medical staffs are available in the village they should also be sent to the accident

site.

iv. The messenger should stay back and try and organize opening of a big building (preferably a

school) for sheltering of injured passengers and/or preservation of dead bodies.

Relief & Rescue Operation-

1. Duties of Official- in charge at the site

The senior most official present at the site of the accident shall be in overall charge of the relief

operation till he is relieved by another official deputed by the Administration to take over the

charge. However, the senior most official of the Mechanical Department shall be in charge of the

relief train. The senior most official present at the site of a serious accident, shall-

(a) Take general charge of the situation and take action to provide all possible assistance;

(b) Depute Officers/ senior subordinates and all other staff on specific duties in-

(ii) Assisting the rescue operation, if any;

(iii) Assisting the preservation of clues;

(iv) Assisting the transhipment work, if any;

(v) Taking action to remove the obstruction as soon as possible;

(vi) Ensuring the protection of adjacent line (s) and the affected train as per rules.

(C) See that the portable telephone is installed and manned constantly by a responsible

staff, and ensure adequate lighting of the accident area at night;

(d) See that the injured persons if any are rendered first aid and shifted promptly for medical aid;

(e) Ensure to get clearance from Police authorities in case of suspected sabotage;

(f) Make an immediate assessment of the following, with the help of the available doctors and / or

others;

(i) The number of persons killed, and of those sustaining grievous, simple and trivial injury;

(ii) extent of damage;

(iii) The expected period of suspension of traffic.

(iv) Assistance required;

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(v) Prima facie cause of accident;

(g) See that dealing centre is opened at the site of accident and manned-

(i) To keep the details of persons killed, injured , and action taken in each case;

(ii) To relay the above information in details to the Divisional Headquarters’

(iii) To attend to public enquiries and

(iv) to relay the progress of relief work;

(e) Ensure recording of all information at the dealing centre concerning the accident and the relief

operations in the form of an Accident Log Book;

(f) See that immediate action is taken to protect and safeguard property;

(g) See that proper assistance is given to the injured, ladies children and the aged;

(h) Arrange for transporting the stranded passengers preferably to stations where drinking water,

catering arrangements etc. are available, unless they can be sent to their destinations;

(i) See that the arrangement is made for preservation and proper care of dead bodies, if any, till further

disposal’

(j) See that obstruction is cleared in the minimum possible time, and every action taken for this

purpose;

(k) Arrange. For speedy ex- gratia payment as per extant rules.

2. Duties of Railway Medical Officer

The nearest Railway Medical Officer , on receipt of the report of a serious accident with injury to

person. Shall-

(i) Reach the site of accident with the Medical Relief Train or by the quickest available means, with all

men and material commensurate with the serious of the accident;

(ii) Render medical aid to the injured at site;

(iii) Make timely and adequate arrangements for shifting the injured persons to suitable hospitals as

considered necessary for further treatment;

(iv) Keep detailed particulars of the dead and injured e.g. their name, address etc. as far as available.

(v) Deal with the dead and injured as per extant rules and instructions.

3. Duties of Medical Superintendent/ Divisional Medical Officer.

(i) Ensure the availability of prompt and adequate medical facilities;

(ii) Co- ordinate with Civil/ Military/ State/ Private medical authorities for the purpose;

(iii) In case of an accident to a passenger carrying train, reportedly attended with casualties and / or

grievous injuries, unless otherwise advised by the Divisional Railway Manager, proceed to the site

of the accident by the first available means.

4. Duties of Commercial officer at site

The Sr. Divisional Commercial Manager or in his absence the Divisional/ Assistant Commercial

Manager, on receipt of information of a serious accident, shall:

(a) Reach the site of accident by the quickest available means;

(b) See that immediate arrangements are made to protect the area and safeguard the property;

(c) Look after the comfort of the passengers, injured and uninjured alike;

(d) Ensure prompt supply of refreshments, free of charge, to the injured persons and also make

adequate arrangement for refreshment and drinking water for the passengers detained at the site of

accident for any reason;

(e) Ensure, in coordination with Medical officer (s) at site, preparation of a complete list of injured

and dead persons;

(f) Arrange for adequate number of porters for carrying luggages and parcels in case of transshipment

etc.

(g) See that the doctors are assisted by porters and other staff in attending to the injured and for shifting

them to the hospital;

(h) Ensure the making over to the dead bodies to the Police for disposal;

(i) Arrange preparation of a complete list of damaged consignments;

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(j) See that the proper arrangements are made for the transshipment of passengers and their luggage at

the site of accident if required, as also for transshipment/ unloading of parcels/ affected wagons, if

required;

(k) Ensure preservation of documents of damaged parcels, Mails and Goods etc.

(L) Senior most railway officer at the site of the accident shall be the designated Site Manager.

(M) Management of rescue operations- Primarily Mechanical and Medical departments. Assistance to

be provided by all railway men (irrespective of their department) as needed. 5. Preservation of clues

(a) Officer or senior subordinate of any department who may happen to be present at the time of an

accident took place or who first arrives at the scene of an accident shall, irrespective of whether he

is on or off duty, record the statements of the staff concerned and take whatever steps maybe

necessary to record or preserve evidence which subsequently might not be available. All clues shall

be preserved with a view to enabling reconstruction of the scene at a later date. This is essential

even though the civil and police officials may have inspected the scene of the accident and

photographs may have been taken. For this purpose, the concerned official shall specially take

steps to note the condition and exact position of (i) Vehicles, (ii) Track, (iii) Points, (iv) Signals, (v)

levers operating the points and signals,(vi) Breakage of axle, spring , locking bolt and cotter etc,

(vii) Any obstruction, (viii) Any tampering , (ix) Engine and its speed recorder, etc. This should be

done before commencement of actual restoration operation.

(b) A complete and accurate dimensioned sketch of the accident showing the position of vehicles and

their condition, permanent way including any detached damaged components, should be made out

by the Engineering official and signed by made out by the Senior Engineering and Operating

official of the Railway as also by the Senior Police official present. In the case of any signal or

level crossing at the site of the accident, a detail position of the same should be indicated in the

sketch.

(c) In case of sabotage and suspected sabotage, every possible action shall be taken to ensure that

any finger prints or foot prints observed at the site of accident are not obliterated.

(d) Statements of responsible passengers or eye –witness with their names and addresses who may have

witnessed the accident should be recorded. These statements should be signed jointly by the passenger

/eye-witness, Railway Official and Civil or Police authority.

(e) The Railway Official /Inspectors /Supervisors who may happen to be present at site at the time of

accident or who arrives first at the site of accident ,shall also scrutinize ,the train register /Logbook ,

Station Diary ,Line Clear Message book ,Private number book ,Caution Order, Line admission book , etc.

and initial them with date and time indicating the irregularities noticed. In the cases where these records are

connected with the cause of the accident, immediate action must be taken to seize the relevant records and

seal. In cases where defects of any instrument or /and interlocking gear may have caused or contributed to

an accident ,the instrument of /and the interlocking gear concerned shall be sealed and not be opened /used

except on the authority of the Divisional Railway Manager or his duly authorized representative .

(f) In cases of serious accidents with loss of human life or grievous hurt, the restoration work should

normally be limited to the removal of dead bodies and injured persons from the debris, if any, and

wherever by laying a diversion, if it is expected that the Commissioner of Railway Safety may have the

benefit of personal examination of the site of accident undisturbed.

(g) Wherever possible, photographs of the wreckage shall be taken, which may afford the clue to the

cause of the accident .For this purpose, the procedure laid down in para 7.05 of the accident Manual should

be followed.

(h) In all case of derailments, the marks on the wheels of engine and /or vehicles and marks on the

permanent way (rail, sleepers, fishplates etc.) in respect of the wheels mounting on and dropping from the

rails, the wheels riding on the ballast etc. shall be specially looked for and recorded. The position of rails,

67

sleepers, fish bolts turnouts etc which bear marks as a results of the accident, especially between the points

of mount and drop shall be marked and numbered serially with chalk or paint and carefully preserved .A

defects and damages to rolling stock shall be examined in details and recorded immediately after the

accident as also the details of the loads i.e. weight, contents, evenly or unevenly loaded etc.

(i) Any, engine, vehicle or other material involved in an accident which is likely to be required for

exhibition before any higher official or enquiry committee must be set apart and must not on no account be

utilized for the purpose of the working of the Railway, till it is examined by the said official

(j) Speed recorded in the locomotive should be examined including its chart. The same may be seized

with the signature of the Loco Pilot

(k) In case of serious fire accident in train, after the fire is put out, the affected coaches/wagons or the

portion of the Railway property which caught fire should be preserved carefully for inspection by Forensic

Scientist.

(l) Railway Officials/Inspectors/Supervisors who may happen to be present at the time of accident or

who arrive first at the site of accident shall see that the fire is completely put out and nothing which can

lead evidence for the cause of fire including affected Coaches/Wagons is disturbed. However, the

Coaches/Wagons may be drawn out from the site cautiously, in order to clear obstructed section and be

kept on the siding nearest to the accident spot with the permission of competent authority.

(m) One photographer with camera and necessary equipments should form integral part of the group of

staff who accompany the ARME and ART.

6. The Accident Relief Medical Van must be dispatched to the site of accident within 15 minutes from

the base station after sounding of the hooter.

7. Supply of Refreshments, foods and beverages to the passengers and staff at the site of

accident.

(a) Refreshment, food and beverages may be supplied free of charges to all the affected passengers,

injured or uninjured, stranded at the site or at the station where they are shifted for further action..

(b) The senior most officer at the site shall have the powers to :-

(i) Arrange conceyance for the affected passengers free of charge.

(ii) Incur expenditure, if necessary, for supplying free food to the affected passengers.

(iii) The Sr. DCM or in his absence DCM/ACM shall be responsible to take necessary action in this

regard.

7. Dispatch of free messages/ sue of dot telephones/ mobile phones free of cost.

(a) Messages to the close relatives conveying the news of safety of those traveling by the train involved

in a serious accident should be dispatched free of cost.

(b) The passengers of the affected train, may be provided to use mobile phones/ Dot phones, where

ever feasible, free of cost. Station Master/ Railway officers at the site of accident may hire cell

phones for this purpose.

8. Accommodation of the relatives of the deceased.

As an additional relief measures; the relatives, of the deceased/ grievously injured passengers may

be allowed to use the waiting rooms and retiring rooms free of charge if considered necessary,

without detriment to the convenience of other passengers.

9. Issue of Complementary passes.

Complementary passes may be issued to the victims who are discharged from the hospitals and

their close relatives, to return to their destinations.

10. Safe Custody and appropriate disposal of the luggages.

RPF and Commercial staff at the site of accident should coordinate their activities regarding safe

custody and appropriate disposal of the luggages of the dead and injured passengers. These

luggages should be guarded by the RPF personnel and thereafter can be handed over to the rightful

claimants.

11. Care for the trapped/ injured.

(a) Officers and staff of all departments, at the site of accident shall keep close coordinating with one

another for taking all necessary actions to extricate injured passengers from the debris.

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(b) On arrival at the site of accident, the Railway medical officials shall offer medical aid as best as

possible & shall arrange for the transport of the seriously injured persons to the nearest available

hospital promptly.

(c) A Railway medical officer must as far as possible accompany the injured to the hospital and see

that they are properly accommodated for further treatment.

(d) Each of the seriously injured persons must be given a ticket, showing his name, address, name &

address of nearest relative, the time and place of accident probable diagonosis and treatment given.

This ticket may be placed round the neck of the person for the guidance of the hospital.

(e) Officer of all departments shall render all possible assistance to the medical officer in his effort to

reach the site of the accident with his medical team and to give treatment to the injured.

(f) Train carrying injured persons from the site of the accident shall be given priority over all other

trains. The controller and Deputy Chief Controller of the concerned division shall be responsible

for this.

(g) In the event of injured persons being treated at non-railway hospitals, the senior most medical

officer of the division will maintain close liason with the hospital authority, in order to keep

information’s of latest developments.

12. Video Coverage at Accident site.

Prior to undertaking restoration measures at an accident sites, suitable video film overage should be

arranged where ever feasible. Outside trade may be hired for the purpose. DRMs shall take suitable

actions accordingly.

Commercial, Safety, Medical and Mechanical officers are authorized to withdraw money from the

station earnings in these cases.

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CHAPTER-9

DISASTER RESPONSE – OFFICERS AT DIVISION & HQ

9.1 GENERAL

9.1.1 Intimation of Accident – Divisional Control Office

i. In the Divisional Control Office, information regarding an accident is generally

received either by the Section Controller or the CCR/CPCR.

ii. In most cases, the First Information Report also intimates the approximate number

of coaches involved and a rough estimate of the likely number of casualties (such as

“ heavy casualties expected ” ).

iii.

Accidents involving a passenger carrying train where the first information says that

heavy casualties are expected, should prima-facie be treated as a Disaster.

iv.

The moment information regarding an accident involving a passenger carrying train

is received in the divisional control office, the accident bell in the control room

should be sounded for alerting all on-duty functionaries.

v.

After all on-duty functionaries gather around the section control board they will be

briefly informed about the accident.

vi Each functionary will thereafter resume his position and take steps to set in

motion activities required from him.

vii TPC will switch off OHE in case it has not tripped. OHE will not be restored

even on adjacent line unless confirmation has been received from site that

adjacent line is not obstructed and OHE is all right.

viii Controller/CPCR will undertake the following action in the given order of

priority: 15

- Give orders to on duty Crew Controller controller/Section / Dy. Chief Engineer/ SM for sounding the

Hooter for ARMVs / ARTs with crane if required.

- CPCR will also order movement of ARMV and ART (with 140T crane if required) from adjacent

divisions for approaching the accident site from required) from adjacent divisions for approaching the accident

site from the other end after getting approval from competent authority. Details of the other end after getting

approval from competent authority. Details of ART/ARME in adjacent Railways are given in Chapter-8.

Thereafter he will inform his Departmental Officers and Supervisors.

ix. Dy.CHC(Chg.) will first inform to Hospital regarding Casualty . Thereafter he will inform officers and

supervisors of the division with the help of other departmental agencies in control office.

9.1.2 Intimation of Accident – Railway Doctors

Dy.CHC(Chg.) will first inform the Emergency unit of Railway Hospital regarding details of the accident.

Railway doctor on emergency duty shall undertake the following:

i. Note down time of receiving message.

ii. Inform CMS, MS, Doctors & Para medical staff and instruct them to reach the ARMV immediately.

iii. Collect necessary Medical team in the hospital.

iv. Inform CMD about movement of ARMV.

v. Alert blood donors, SJAB.

vi. Bare minimum medical team should remain in the hospital; rest of the doctors should be rushed to the

accident site.

vii. Arrange to move Emergency First Aid boxes from ARME Scale-II locations to

9.1.3 Intimation of Accident – HQ & Central Control Office

i. In HQ Central Control Office also, the accident bell in control should be sounded for alerting all on-duty

functionaries room.

ii. After they gather around the Dy.CHC they will be briefly informed about the accident.

iii. Each functionary will thereafter resume his position and take steps to set motion activities required of him.

iv. Each departmental functionary will inform HQ Officers about the accident in the following manner–

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- Dy.CHC(Chg) - GM(General Administration), CMD

- DyCHC(Freight) - Operating & Safety.

- TPC - Electrical Officers.

- CCR- Mechanical Officers.

- Engg. Control - Engg., Accounts, Personnel Officers.

- S&T Control - S&T, Stores Officers.

- Commercial Control - Commercial, Public Relations.

- Security Control - RPF Officers.

v. For this purpose, all functionaries working in the Central control office will have a ready list of telephone

numbers (Railway, BSNL and Mobile) of all officers and supervisors of their departments concerned.

vi. GM will inform CRB regarding the above accident.

vii. PHODs will inform their respective Board Members. In case PHOD is not available in HQ, then the next

Senior Most Officer of that department will inform his Board Member.

viii. CSO/Dy.CSO(S&T) will inform CRS and nodal Officer of Safety Directorate of Rly. Board.

.ix. Dy.CHC(Chg.) will thereafter inform Divisional Control Office regarding running out of 1st Special train to

the accident site carrying GM and other HQ Officers.

x. Functionaries of different departments will also inform their respective departmental officers regarding

timing of 1st Special train carrying GM and other HQ. Officers to the accident site.

xi. In case the accident site is far off and going by air would be faster, then either helicopters or special Air

Force planes may be organized from the nearby IAF Base by Secy. to GM.

7.1.4 Informing Non – Railway Officials

i. CHC shall inform District Magistrate, Supdt. Police and CDMOs of the district within which the accident

site falls regarding the accident.

ii. DGM/ADRM shall inform the following regarding the accident :

- IG/GRP.

- ADG/GRP.

- District Commissioner/District Magistrate.

- Home Secretary of the state.

iii. In case POL rake is involved, then IOC/BPC/HPCL officials should also be informed.

iv. In case Mail bags of RMS are involved, then Postal officials should also be informed.

v. Telephone numbers of all DMs, SPs, CDMOs and District Commissioners are available in Zonal/Divisional

DM Plans.

vi. Telephone numbers of IOC, BPC and HPCL officials are also available in the Zonal/ Divisional DM Plans.

.vii. Telephone numbers of ADG/GRP, IG/GRP, Home Secretary etc. of RAJASTHAN, HARIYANA, PANJAB

and GUJRAT.

9.1.5 Divisional Officers required to go to site

i. DRMs/ADRMs, MS with his team of doctors and paramedical staffs, Branch Officers – Sr.DME/DME,

Sr.DSO/DSO, Sr.DCM/DCM, Sr.DSC/DSC, Sr.DEE(G), Sr.DEN(Co-ord), Sr.DEE(TRD)– should move with

ARME while AME and other sectional officers of concerned department will move with ART.

ii. Road vehicles should be sent to accident site separately. Maximum number of road vehicles should be sent to

accident site from Divisional HQ.

iii. ARMV shall be dispatched within 15 minutes by day where there is double exit siding and within 25 minutes

in case of single exit siding with the first available locomotive (Power/Engine) after sounding of Hooter. Train

ordering officials will order the movement of ARME with out delay.

iv. DRM will proceed to the accident site. ADRM shall stay back at

Divisional HQ. for co-ordination work.

v. The Second Senior Most Officer of each branch should stay back at Divisional HQ.

vi. Once it has become clear that the accident is a Disaster, DRM/ADRM will decide the no of officers required

to proceed to the accident site. Similarly, individual branch officer will decide the no of supervisors and staff

required at the accident site.

vii. The Complement Of Officers available in each department varies from division to division. Hence,

Divisional DM Plans should specifically spell out, department wise, designations of officers who will be

required to go to site, and those who will be required to stay back in HQ.

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viii. Divisional DM plans should also spell out the same thing for Supervisors of each department.

ix. Arrangements of Road Vehicles to proceed to accident site, indicating alternative vehicles as well, shall be

indicated in Divisional DM Plans.Arrangements of vehicle, Loco Pilots including spare Loco Pilots shall also

be notified.

9.1.6 HQ Officers required to go to site

i. The following HQ Officers as detailed at (iv) below will proceed to accident site bythe first special train,

which will be carrying GM.

ii. This special train shall be arranged by KUR Divisional Control Office, in consultation with HQ Central

Control. Scheduled departure time will be informed to HQ Officers by their departmental functionaries in HQ

Central Control.

iii. GM will proceed to the accident site. COM shall stay back at zonal HQ for coordination work.

iv. Department wise, designation of officers who are required to go to site, and those who will require to stay

back in HQ shall be decided by PHOD/CHOD.

9.2 OPERATING DEPARTMENT

Duties of the Operating Department in HQ are given in Chapter 13, under the heading “ Site Management

Plan-ii”.

9.3 SAFETY DEPARTMENT- CSO will proceed to accident site along with all other officers and supervisors

of the Safety Organization. Duties of Safety Organization at accident site has been listed out in 13.2.5, under

the heading “ Site Management Plan-II ”.

9.4 PUBLIC RELATIONS

Duties of the Public Relations Department are given under the Plan head of “ Media Management”.

9.5 MEDICAL DEPARTMENT

9.5.1 Formation of two teams

i. On receipt of information regarding the accident where casualties are expected, the doctor on emergency duty

in the hospital casualty would inform all other doctors and para-medical staff concerned.

ii. Two teams of Doctors and Para Medical Staff nominated by CMS/MS would be formed, Team ‘A’ and Team

‘B’.

iii. Team ‘A’ – Headed by CMS/MS in-charge will rush to the accident site immediately by ARMV along with

nominated doctors and nominated paramedics.

iv. Team ‘B’ – Headed by the senior most doctors amongst them will stay back at the divisional hospital and

perform duties as given below.

v. In case the accident site is far away from divisional HQ, then injured passengers are unlikely to be brought

back to the divisional hospital for treatment. In that case, only bare minimum number of doctors should be left

behind for manning Team ‘B’ and most of the available doctors should be rushed to accident site as part of

Team ‘A’.

9.5.2 Duties of Team ‘A’

These are listed in detail in Chapter 13.2.6, under the heading “Site Management Plan-II”.

9.5.3 Duties of Team ‘B’

i. Team ‘B’ will establish an Emergency Cell in the Casualty Unit of Railwayontact adjoining divisions and

organize movement of 2 more ARMVs to accident site, one from each side. Chapter-8

iii. Contact local hospitals (Railway/Govt./Private) near the accident site to and ask them to rush their road

ambulances along with necessary medical teams to the accident site immediately.

iv. Contact local hospitals (Railway/Govt./Private) near the accident site to keep them selves in readiness to

receive and provide medical treatment to injured passengers.

v. Data Bank of medical facilities along the track is available section wise for each division in Divisional DM

Plans. Copy of Divisional DM Plans should be available in the Hospital Emergency of Railway Hospital.

vi. The above Data Bank is also available in the ECoR Web site on Railnet at www.ecor.railnet.gov.in. Details

of name, address, telephone no., facilities available etc. can be collected from this.

vii. Arrange to send the following in the 2nd and 3rd Special trains carrying backup logistic support to the a

ccident site, from each end:

- As many more medical teams as possible.

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- Adequate number of Safaiwalas other health workers,

- Members of St. John Ambulance, Scouts and Civil Defence personnel.

viii. Co-ordinate with MS/CMD of adjoining Divisions/Zones and ask them to send their medical teams to the

accident site.

ix. These medical teams should be sent to the accident site by train/road or combination of train-cum-road, as

feasible. In case suitable Railway vehicles are not available, taxis should be hired for this purpose.

x. Adequate number of following items should be arranged and sent to accident site for the purpose of handling

dead bodies : 1.Shrouds 2. Wooden Coffins

3. Polythene covers for dead bodies 4. Dry ice

xi. One doctor will be available in Divisional Emergency Cell for maintaining liaison with UCC and the

medical team at the accident site. Requirement of medicines required either at the accident site, or in various

hospitals where patients have been admitted should be noted, procured and sent as required.

xii. Prepare Railway Hospital to receive and provide treatment to injured passengers, as and when they are

brought back from accident site. Arrange to send anti snake venom 4 vials and other items in cold chain

carrier.

9.6 DUTIES OF COMMERCIAL DEPARTMENT

CCM along with such officer as decided by him from HQ will proceed to accident site.

i. Sr.DCM should proceed to site of accident along with other Commercial Officers except DCM. DCM will be

available in Divisional Control Office for providing backup support.

ii. A nominated supervisor should be authorized for withdrawing sufficient money from station earnings before

proceeding to site.

9.6.1 Transportation of men and material to accident site

i. Wherever required sufficient numbers of TTEs/TCs with porters should be sent from the nearest available

locations for assisting in transportation of passenger’s luggage and rendering other assistance. The commercial

officer available at the Divisional HQ (DCM/ACM) should ensure this apart from ensuring the attendance of

Commercial Inspector at site.

ii. Commercial Dept should inform the IRCTC for arranging food packets, drinking water etc to stranded

passengers wherever required and monitor the supply of the same.

iii. Commercial Supervisor at site should arrange for food packets and drinking water etc., till supply of IRCTC

reaches site.

9.6.2 Help line Enquiry Booths at Stations

a. General

i. The emergency telephone no. 1072 will be manned round-the-clock by commercial department. All Help

line Enquiry Booths shall have a separate DOT telephones with STD, Railway telephones with STD, fax

machine, photocopier and a PC with internet connection and the necessary infrastructure will be arranged by

S&T Dept.

ii. Help line Enquiry Booths within NWR would be opened as below:

- Originating and destination stations of the accident involved train.

- All junction stations within the jurisdiction of ECoR falling on the route of the train.

- Divisional HQ.

- Zonal HQ.

- Any other station as may be decided.

iii. On NWR, Help line Enquiry Booths would normally be required to be opened at following stations,

depending on the route of the accident involved train :

iv. Help line Enquiry Booths on other Zonal Railways would also be opened as follows:


- All junction stations falling on the route of the train.

- Divisional HQ of originating and terminating divisions.

- Zonal HQ of originating and terminating Zonal Railways.


v. Help line Enquiry Booths would be manned by computer literate Sr. supervisors on round the clock basis.

vi. Help line Enquiry Booths within the accident affected division, should keep in touch with the Divisional

Emergency Cell.

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vii. Divisional Emergency Cell will collect updated information regarding all aspects of the accident from the

UCC and pass on the same to:

- All Help line Enquiry Booths within the Division.

- Emergency Cells of other Divisions of ECoR.

- HQ Emergency Cell.

viii. Such information should be received from UCC by E-Mail and transmitted by Email to all concerned. For

this purpose all Help line Enquiry Booths should be provided with PCs with Internet connection. E-Mail

addresses of Help line Enquiry Booths will be intimated.

ix. Similarly, Help line Enquiry Booths outside the accident affected division, but within ECoR jurisdiction

should keep in touch with Divisional Emergency Cell of their respective divisions.

b. Accident details to include

- Number of dead and injured.

- Break up of type of injuries, such as grievous, simple etc.

- Disposal of injured passengers in various hospitals.

- Names of injured passengers.

- Officials in charge of Help line Enquiry Booths would display the list of injured passengers on the notice

board. For this purpose Computer printout of E-Mail received should be taken out and displayed at number of

places at the station.

- Identification of dead bodies. Reasons for delay should be explained to the public.

- Number of dead bodies identified and their names should be available. This information would continue to

be updated once in every 3 hrs. and would continue to be accessed for the next 4 to 5 days.

9.6.3 Liability of the Railway for compensation

- JAIPUR - AJMER

- BIKANER -JODHPUR

i. Refunds

a Booking counters at stations should be augmented for granting of refund to large number of passengers

who have been unable to either complete or commence their journey as a result of the accident.

b. Refund of money should be granted for trains as per extent rule :

- Delayed -Rescheduled

- Regulated -Short terminated

- Diverted -Cancelled

c. Staff manning Refund counters should be thoroughly familiar with rules for granting of refunds under such

circumstances.

d. Sufficient amount of cash should be available at these Refund counters for this purpose.

ii. Compensation

The Railways are liable to pay compensation for death/injury of a passenger in train accident as defined under

Section 124 of the Railway Act, 1989. Similarly the Railways are also liable to pay compensation for

death/injury to a passenger and platform ticket holder in untoward incidents as defined under section 124-A of

the

Act, such as terrorist attack, violent attack, robbery, dacoity, rioting, shoot out or arson by any person in train

or within the precincts of a Railway station or accidental falling of a passenger from train.

The procedure for getting ex-gratia, interim relief and compensation for death/injury of a passenger in train

accident/untoward incident is as under –

a. Ex-gratia

The rate of Ex-gratia relief is given by the Railway administration soon after an accident or untoward incident

normally at the rate of:

- Rs. 15,000/- in the case of death;

- Rs. 5, 000/- in the case of grievous injury; and

- Rs. 500/- for simply injury.

Payment is sanctioned and arranged after such enquiries as can be reasonably made on the spot by a Senior

Scale or Higher Officer nominated by GM. If the ex-gratia has not been paid to the victim at accident site, the

claimant should approach the Chief Claims Officers of concerned Railway. The ex-gratia is intended to meet

74

the immediate expenses of the victims/and is not taken into account at the time of final settlement of

compensation claims.Details given in Chapter 20 Deligation of Powers under heading Ex-gratia.

b. Death/Injury Compensation

Claims for compensation for death/injury of a passenger in train accident or untoward incident are decided by

Railway Claims Tribunal having jurisdiction over the site of accident.

The Tribunals having jurisdiction over North Western Railway with their addresses are as bellows –

S.N. Tribunal Address Juridiction

1 RCT/

JAIPUR

D-255-A,DeviMarg

Banipark, Jaipur -302016

Phone no 0141 - 2201880

State of

Rajasthan

2 RCT

/Chandigarh

Kendriya Sadan, 4th

&5th

Floor,Sector 9A,

Chandigarh-160017

Phone No. 0172-2741823

State of

Hariyana

&Panjab

3 RCT /

Ahemdabad

Hari Niwas, Chaar Rasta, Mani

Nagar Ahemdabad-380008

Phone No.079-25460210

State of Gujrat.

c. Who can claim-

An application for compensation under section 124 or 124-A may be made to the Claims Tribunal –

- By the person who has sustained the injury or suffered any loss, or

- By any representative duly authorized by such person on his behalf, or

- Where such person is a minor, by his guardian, or

- Where death has resulted from the accident/untoward incident, by any dependant of the deceased or

where such a dependent is a minor, by his guardian. Every application by a dependant for

compensation under this section shall be for the benefit of every other dependant.

d. Procedure for filing application

- The claimant or his agent or his duly authorized legal practitioner should present the application in “

Form II ” in triplicate to the Registrar of the Tribunal having jurisdiction over the place of

accident/untoward incident. The application can also be sent by registered post to the Registrar of the

Bench concerned.

- Where the number of respondents is more than one, as many extra copies of the application as there

respondents, together with unused file size envelopes, bearing the full address of such respondents,

shall be furnished by the applicant.

- The applicant may attach to and present with his application a receipt slip in Form IV which shall be

signed by the officer of the Registrar receiving the application on behalf of the Registrar in

acknowledgement.

- Every application including any miscellaneous application, shall be typed legibly in double space on

one side on thick paper of good quality.

e. Particulars required for filing claims in Railway Claims Tribunal

- Name and father’s name of the person injured/dead (husband’s name in the case of married woman

or widow).

- Full address of the injured/dead.

- Age of the person injured/dead.

- Occupation of the person injured/dead.

- Name and address of the employer of the deceased, if any.

- Brief particulars of the accident indicating the date and place of accident and the name of the train

involved.

75

- Class of travel, and ticket/pass number, to the extent known.

- Nature of injuries sustained along with medical certificate.

- Name and address of the Medical Officer/Practitioner, if any, who attended on the injured/dead and

period of treatment.

- Disability for work if any caused.

- Details of the loss of any luggage on account of the accident.

- Has any claim been lodged with any other authority? if so, particulars thereof.

- Name and permanent address of the applicant.

- Local address of the applicant, if any.

- Relationship with the deceased injured.

- Amount of compensation claimed.

- Where the application is not made one year of the occurrence of the accident, the grounds thereof.

- Any other information or documentary evidence that may be necessary or helpful in the disposal of

the claim.

HQ Emergency Cell will collect updated information regarding all aspects of the accident from the UCC

and pass on the same to:

- Emergency Cells opened on other divisions of ECoR.

- Emergency Cells opened on originating and terminating Zonal Railways.

- Safety Directorate’s Emergency Cell in Railway Board.

- Help line Enquiry Booths should not contact the accident site or the UCC directly.

9.7 DUTIES OF MECHANICAL DEPARTMENT

I. CME and such other officers as decided by CME from HQ will proceed to accident site.

II. Similarly, Sr.DME as well as AME should proceed to site of accident. DME will be available in

Divisional Control Office for providing backup support.

III. Break Down Spl. Without Crane should be requisitioned from adjoining divisions also so that

additional rescue equipment such as cutters, spreaders, hydraulic jacks, generators, lighting

equipment etc. could be available for rescue operation.

Iv The aim should be ensure one ART with 140T crane along with one Break down Spl at each end of

the site.

V. Provision should be made for availability of standby crane Loco Pilot on each ART working at site,

so that ARTs can work round the clock.

VI. Road cranes of sufficient capacity should be arranged so that these cranes can start working from the

center while the 140T cranes can continue working from either end.

VII. Trucks should be arranged for carrying Break Down equipment near to accident involved coaches, so

that the site of accident can be approached from the middle, and more work centers can be opened up

simultaneously.

VIII. Sr.DME shall order for Crane in consultation with CME/CMPE.

9.8 DUTIES OF SECURITY DEPARTMENT

I. CSC/RPF will proceed to accident site on receiving information from security control. CSC/RPF will

assume control and take necessary steps for discharging duties allotted to Security department.

II. Similarly, Sr.DSC will proceed to the site by ARMV along with a maximum number of RPF

personnel. Only one officer will stay back at Divisional HQ.

9.8.1 Rushing of men and material to site

- On receipt of first information the nearest RPF Post should muster maximum vailable manpower

within the shortest possible time and despatch them to the scene of accident, by fastest available

means.

- Simultaneously, the Post/Outpost in charge would requisition additional manpower from adjoining

RPF Posts.

- He should also pass on the information to Local Police and Police Control Room, Local Fire Brigade,

hospitals, Local voluntary organizations and the like organizations at the earliest.

- Divisional Security Control shall get reinforcement from neighboring posts/outposts, reserve line,

divisional HQ or zonal reserve and send them by the

76

ART. If they could not be sent by the ART then they should definitely be sent by the 2nd and 3rd Special

trains carrying backup logistic support to the accident site, from each end.

- In case any RPSF Battalion or Company is located in the vicinity, men can be requisitioned from

there for dealing with such emergent situations till additional force is available from other sources.

- Additional RPF personnel from Zonal HQ should be sent to accident site.

- Additional RPF personnel available throughout the Division should be alerted and sent to the

accident site by the 2nd and 3rd special trains carrying backup logistic support of men and material,

from each end.

- While sending reinforcement, the Divisional Security Control shall ensure that the necessary

equipment required for rescue, recovery and protection of the scene of incident are provided as

follows:

- Torches (1 per person) and other lighting arrangements.

- Nylon ropes (1 kms) and poles for segregating the affected area.

- 4 loud speakers for making announcements.

- 10 stretchers and first aid equipment.

- 10 wireless sets for inter-communication.

- Digital Camera for photographing the scene (both on negative and slide films) Video recording of

rescue and Salvage operations and connected administrative arrangements.

9.8.2 Co-ordination with Local Police

Maintain constant liaison with IG/GRP and ADG/GRP for following :

- Rushing all available GRP personnel to the accident site.

- Obtaining additional manpower from the local police for purpose of crowd control.

- I ssue of necessary instructions to local police for giving expeditious clearance for starting restoration

work.

- Issue of necessary instructions to SP of the district for waiving off formalities of Post Mortem on

dead bodies.

9.9 DUTIES OF ELECTRICAL DEPARTMENT

I. CEE and such officers as decided by CEE from HQ will proceed to accident site.

II. Similarly, Sr.DEE(G)/DEE(G) should proceed to accident site and AEE(G) should man the

Divisional Control Office for providing backup support. In absence of AEE(G) Senior Most Section

Engineer(G) should man the Control Office.

III. Sr.DEE/TRD as well as AEE/TRD proceed to site of accident. DEE/TRD or AEE/TRD will be

available in Divisional Control Office for providing backup support.

IV. Similarly, Sr.DEE(OP) should proceed to site of accident and DEE(OP)/AEE(OP) will be available

in Divisional Control office for providing back up support.

V. Main responsibility of Electrical Department will be regarding site illumination with portable

generator sets, portable inflatable tower lights, disconnection and slewing of OHE. In case of scarcity

of generator sets the same may be hired from nearby village or town.

VI. Maximum number of electrical staff should be sent by 2nd and 3rd Special trains for installation and

operation of electrical equipment.

VII. Officers staying back in divisional HQ Shall maintain constant liaison with site and find out quantum

of assistance required by way of men and material.

VIII. These should be rushed to accident site either from :

a. Railway sources within the division, or

b. Railway sources from adjoining divisions and zones, or

c. Non-Railway sources within the division.

IX. Site illumination through Generator sets of ART/ARME by Halogen lamps.

X. In case of scarcity of Generator sets, Generator sets to be hired from nearby village/Town and fuels

to be arranged from outside.

XI. Illumination through inflated tower lights.

XII. Temporary illumination through availing LT Power Supply from nearby licensee if practically

possible.

9.10 DUTIES OF SIGNAL & TELECOMMUNICATION DEPARTMENT-

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I. CSTE and in his absence CSE/CCE from HQ will proceed to accident site in HOD’s special.

II. Similarly, Sr.DSTE as well as ASTEs should proceed to site of accident. DSTE will be available in

Divisional Control Office for providing backup support.

III. Main responsibility of S&T Department will be for providing effective and adequate means of

communication.

IV. Provision of portable telephone to be connected directly to Sectional Control through emergency

socket.

V. Provision of auto telephone of nearest Rly exchange through DM pairs at emergency socket.

VI. Provision of communication through satellite telephone.

VII. BSNL telephones to be provided.

9.10.1 Rushing of men and material to site-

I. Sr.DSTE along with ASTE will carry the following to the accident site:

II. Satellite phone,

III. FAX cum printer,

IV. Two 25W VHF sets along with antenna and battery,

V. 1 0 numbers 5W walkie-talkie sets.

VI. He will be accompanied with at least one TCI and two TCM/WTM.

VII. 2 more TCI(SE/JE-Tele)/TCM, SIS(SE/JE-Signal) of the section and maximum number of telecom

staff should be sent for installation and operation of telecom equipment. They should go to the site of

accident either by ART or latest by 2nd and 3rd Special trains carrying backup logistic support to the

accident site, from each end.

VIII. Satellite phones of HQ and nearest division and one FAX machine will be carried in GM special by

at least one TCI and one TCM/WTM.

IX. All mobile phones available with the Division should also be rushed to site for emergency use.

X. Sufficient number of spare batteries and battery charges for these mobiles should also be taken to

accident site.

9.10.2 Arranging communication at site

- DSTE in the division will immediately come to divisional control office and ensure setting up of all

communication arrangements as required.

- DSTE will keep a record of the numbers of Railway telephones, BSNL telephones, IMMERSAT

phones provided at site and telephones provided at Help line Enquiry Booths. This information shall

be passed on to the Divisional Emergency Cell.

- He should liaison with BSNL officials in the area for immediate provision of additional BSNL

telephone/hot lines at the accident spot, nearest station and at Help line Enquiry Booths duly utilizing

assets under his disposal where required.

- Map of the division showing areas where cell phone connectivity is operative is available in

Divisional DM Plans.

- Should procure along with connecting a minimum of 06 nos cell phones for each division and send

them to accident site.

- Obtain E-Mail addresses of Emergency Cells set up on other Divisional and Zonal HQ.

9.10.3 Communication at HQ And Divisional Emergency Cells-

- Communication arrangements are required to be provided at ECoR HQ Emergency Cell immediately

permanently.

- 02 BSNL Telephones having ISD/STD facility are already available in the HQ Central Control.

Dynamic locking code of the telephone is available with CHC/Emergency. FAX machine is also

provided on 01 BSNL telephone in the Emergency control.

- Apart from this telephone, 04 other BSNL telephone numbers (02 with STD facilities) should be

made available in HQ Emergency Cell for use by Chief Emergency Officer.

- One FAX machine shall be provided on one BSNL telephone.

- 02 Railway telephone numbers with STD facilities should also be made available.

- 02 Mobile telephones should also be made available in HQ Emergency Cell.

- Similar Communication arrangements should also be provided in the Divisional Emergency Cell.

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9.10.4 Communication at Help line Enquiry Booths-

- Help line Enquiry Booths are to be opened at all important stations enroute of the affected train as

mentioned at Section (7.6.2- iii) above.

- Location of these Help line Enquiry Booths will be on Platform No.1 of their respective stations.

- 02 BSNL phones should be identified and kept pre-wired to the Help line Enquiry Booths so that

these can be energized at short notice.

- Similarly, 02 Railway phones should be identified and kept pre-wired to the Help line Enquiry

Booths so that these can be energized at short notice.

- One FAX machine, Photocopier and PC with Internet connection and printer should also be provided

at Help line Enquiry Booths. These should also be kept pre-wired so that these can be energized at

short notice.

- E-Mail address of PCs to be provided should be intimated to all concerned.

- Stations at which such arrangements are to be made and telephones which are to be utilized should be

identified by Sr.DSTE with approval of DRM.

9.11. DUTIES OF ENGINEERING DEPARTMENT-

9.11.1 Rushing men and material to accident site

- CE along with PHOD will proceed to accident site by the special train.

- Sr.DEN(Co-Ord) and Sr.DEN/DEN concerned will proceed to the site of accident by ARMV/ART.

In the absence of Sr.DEN(Co-Ord), the next senior most Sr.DEN of the Division will proceed along

with the concerned Sr.DEN/DEN. In the absence of Sr.DEN/DEN of the Section, Sr.DEN/DEN of

the adjoining Section will proceed by ARMV.

- It is expected that AEN and SE(P.Way) of the Section would have already reached the accident site

before arrival of ARMV/ART. In cases, where the SE(P.Way) and AEN are based at Divisional HQ,

they should move along with staff by ART. At least, two SSE/Works and one SSE/Bridge should

move along with their staff by the ART.

9.11.2 Mobilization of work force-

- Sr.DEN(Co-ord) with consultation with Section Sr.DEN/DEN will mobilize required no of workman

and supervisors as per information received from the site of accident regarding extent of damage to

track and other P.Way and Bridge. Earth moving equipments should also be requisitioned as per

requirement.

- ½ km of rails, sleepers and fittings and one set of 1 in 12 and 1 in 8 ½ turnouts are available in the

ART. The Mechanical and Operating

Departments will ensure that part ‘C’ of ART (consisting of additional Engineering Material

Wagons) shall follow the ART. The additional half km of matching materials and one set of 1 in 8 ½

and 1 in 12 turnouts shall be kept in the Track Depot of the Division. For loading of this material, 2

BFRs and 2 BCN wagons should be immediately placed in the Track Depot. These materials should

be loaded within 3 hours and dispatched to the site of accident. This will be ensured by the

SSE(P.Way) Track Depot and Divisional Engineering Control.

- At least two nos. of JCBs available with the ballast depot contractor shall be immediately moved.

- Sr.DEN/DEN in Divisional Emergency Control will request concerned authority (Army/State Govt.

Deptt.) for Bulldozer/Earthmoving machinery in the area.

9.12. DUTIES OF IT DEPARTMENT

- One separate room in HQ, named “ Disaster Manangement Room”, which will be used as Emergency

Cell and should be provided with minimum 02 PCs.

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- Both PCs should be connected to Rail net and the E-Mail addresses already configured into them

should be activated.

- Similarly 2 PCs in divisional control office nominated for being used in Divisional Emergency Cell

should also be shifted there.

- Both these PCs should be connected to Rail net and the E-Mail addresses already configured into

them should be activated.

- PCs in various Help line Enquiry Booths at different stations should all be made functional connected

to rail net and made ready for receiving and sending EMails.

- Following information should be uploaded on to ECoR’s Website as quickly as possible:

I. List of injured and deceased passengers

- Names of stations where Help line Enquiry Booths have been opened along with their telephone

numbers.

- Accident details would include, number of injured passengers rescued.

- Break up of type of injuries, such as grievous, simple etc.

- Disposal of injured passengers in various hospitals.

- Names of injured passengers – coach wise.

- Number of dead bodies recovered– coach wise.

- Number of dead bodies identified– coach wise.

- Names of deceased passengers– coach wise.

- Details of trains which have been diverted, regulated, short terminated, cancelled re-scheduled.

Chapter - 10)

DISASTER RESPONSE – CO-ORDINATION CENTRES

10.1 GUIDELINES FOR MOVEMENT OF ARMVs & ARTs TO ACCIDENT SITE

10.1.1 Movement of ARMV and ART should never be clubbed together. ARMV should be started first

and moved separately for faster movement.

10.1.2 ARMVs and ARTs should be despatched from the base station, within the target time stipulated.

Departure of ARMVs and ARTs should not be delayed on any account including arrival of

doctors/officers. Anybody who is left behind can proceed later on either by GM special or by next

special train or even by road.

10.1.3 ARMVs must be run out within the target time, even without full complement of doctors, if

necessary. This will ensure that other doctors who are available at accident site can utilize facilities

of ARMV after its arrival at site.

10.1.4 ARMVs and ARTs should be moved on top priority taking precedence over all other trains. They

should not be stopped anywhere en-route for picking up any one.

10.1.5 Running lines of adjoining stations on either side of the accident affected block section should be

kept clear of all trains for shunting of ART/ARMV and evacuation of affected portion of the train. In

case there are any stabled loads, the same should be lifted, if possible.

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10.2 DIVERSION, REGULATION, SHORT TERMINATION, CANCELLATION AND

RESCHEMDULING OF MAIL/EXPRESS/PASSENGER TRAINS

10.2.1 The moment information is received about the accident, all Mail/Express trains on run towards the

accident involved section should be stopped. They should not be advanced beyond the last Junction

station or at major stations from where they can be diverted or suitably controlled/terminated.

10.2.2 They should be regulated at convenient stations before a decision is taken regarding their further

movement. This decision should normally be taken within the next one hour.

10.2.3 Trains should preferably be regulated at stations where food can be arranged.

10.2.4 However, too many trains should not be simultaneously brought to a Jn. Station for regulation,

since it may create law and order problems.

10.2.5 Passenger trains can be run out to the next convenient location and thereafter terminated so that

their rakes are available for use.

10.2.6 HQ Emergency Cell shall decide on the following in consultation with adjoining Railways and

Coaching Directorate of Railway Board :

- Diversion, -Cancellation,

- Regulation -Re-scheduling. -Short termination,

10.2.7 The above decision regarding diversion etc. should be taken in about one hour time after ARMVs,

ARTs & GM special have been run out and there is a slight lull in the information flow.

10.2.8 As far as possible, trains which are already on run should be diverted. They should not be short

terminated, since this will create problem of dispersal of passengers.

10.2.9 Trains should be diverted from the last possible Jn. Station onwards so that maximum number of

passengers can detrain at their proper destination stations.

10.2.10 Sr.DME/Sr.DEE(Op) would be in-charge of co-ordination with operating department regarding

requirement and availability of crew deployment.

10.2.11 Sr.DME/Sr.DEE(Op) will take into consideration changing traffic requirement because of

diversions etc. and accordingly plan crew deployment.

10.2.12 Adjoining divisions should be informed about these diverted trains so that spare crews can be sent

to interchange points.

10.2.13 For diverted trains, Loco Pilots and guards having necessary road learning should be arranged.

10.2.14 Loco Pilots nominated for working these diverted trains should be empanelled for working

Mail/Expresses as per Railway Board’s instructions, if available on roster.

10.2.15 Crews should also be planned for diesel engines sent to the accident site working ARMVs, ARTs,

other special trains and likely to be held up there for next 2-3 days.

10.3 Running of Special trains

Following special trains will be required to be run in the given order of Priority to the accident site:

03 Coach SP-ART/ARMV.

i. Two SPART/ARMV from each end.

ii. Two additional 3 Coach SP-ART/ARMVs from adjoining divisions, one from each end.

ARTs.

i. ART from the both the ends.

ii. Two additional BD Specials one from each end.

iii. 1st special train carrying GM and other officers from HQ.

iv. Unaffected front portion of the accident involved train in case the same can be moved subject to

fitness given by Mechanical Department.

v. Unaffected rear portion of the accident involved train in case the same can be moved subject to

fitness given by Mechanical Department.

vi. In case the front and rear portions cannot be moved, then they should be left as they are.

vii. Two empty coaching rakes, one from either end for clearing unaffected passengers of the accident

involved train for transshipment of passengers and luggage.

viii. Special trains for accident site, one from each end, carrying logistic backup support, material and

additional manpower from junction stations. These should normally be run out 1 – 2 hrs after arrival

of ARMV carrying DRM and other divisional officers at the accident site.

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ix. Before these 2nd and 3rd special trains are run from each end, Railway staff at all stations en-route

should be informed regarding running of these trains so that supervisory staff of all departments,

from Jn. Stations can go to the accident site on these trains.

x. Two Diesel light engines should be stationed, one at each station on either side of the accident

involved block section to ferry the Electric Traction trains.

xi. Two Engineering specials, one from each end, carrying engineering material and gang men from the

section.

xii. Running of 2 passenger specials for carrying relatives to the site of accident.These trains will be

started from the originating and destination stations of the accident involved train and will be given

same stoppages as the accident involved train for picking up relatives enroute. This is to be co-

ordinate by HQ Emergency Cell in consultation with Railway Board.

xiii. Arrangement for the visit of MR/MOSR, CRB and other Board Members to the accident site should

be made in coordination with the Safety Directorate and Secretary, Railway Board.

xiv. Tents to be pitched near the site for the labour to take rest.

10.4 Setting up Emergency Cells in Divisions

i. Divisional Emergency Cell shall be opened immediately after receipt of information of the accident

at Divisional Control Office.

ii. This unit will exercise control, co-ordinate and arrange supplementary assistance to the accident site.

iii. It shall function in a separate cubicle at Divisional Control Office provided with centralized

communication networks, hot line to the site and HQ

iv. Sr. DOM will be over all in charge of the Divisional Emergency Cell and will function as the

Divisional Emergency Officer for the purpose of managing relief and restoration operations from

Divisional level.

v. In case Sr. DOM is not available, DOM will be the Divisional Emergency Officer.

vi. In case both officers are not available, any other officer nominated by DRM will take over charge.

vii. Requirements of all departments for movement of men and materials to the accident site shall be

conveyed to the Divisional Emergency Officer, who shall arrange their movement.

viii. Timings of 2nd and 3rd special trains to be moved from each end to the accident site, carrying backup

logistic support will be conveyed to all concerned beforehand.

ix. Divisional Emergency Cell will maintain:

- Telephone and FAX numbers of the accident site. These should be maintained functionary wise for

each functionary available in the UCC.

- Similarly telephone and FAX numbers of functionaries available in CAC should also be available

with the Divisional Emergency Cell.

- Telephone and FAX numbers of Help line Enquiry Booths that would have been set up at various

stations on the division.

- E-Mail addresses of UCC, Help line Enquiry Booths and HQ Emergency Cell.

- Names and phone numbers of hospitals where injured have been admitted/shifted, along with number

of patients.

x. Divisional Emergency Cell will collect updated information regarding all aspects of the accident and

pass on the same either telephonically or by E-Mail to:

- All Help line Enquiry Booths within the division.

- HQ Emergency Cell.

Divisional Emergency Officer on duty shall chronologically record all information and instructions

received or given in a logbook.

10.5 Setting up Emergency Cell in HQ

i. HQ Emergency Cell shall be opened immediately after receipt of information of the accident at HQ

Office.

ii. This unit will exercise control, co-ordinate and arrange supplementary assistance to the accident site.

iii. It shall function from a separate room in NWR HQ Office “ Disaster Management Room”, provided

with centralized communication network, hot line to UCC and Divisional Emergency Cell.

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iv. In the absence of COM, CPTM (in his absence CFTM) will be over all in charge of the HQ.

Emergency Cell and will function as Chief Emergency Officer for the purpose of managing relief and

restoration operations from HQ Level.

v. Requirements of all departments for movement of men and materials to the accident site from

adjoining zones and divisions shall be conveyed to the Chief Emergency Officer, who shall arrange

their movement.

vi. HQ Emergency Cell will maintain:

- Telephone and FAX numbers of the accident site. These should be maintained functionary wise for

each functionary available in the UCC.

- Similarly telephone and FAX numbers of functionaries available in CAC should also be available

with the divisional emergency cell.

- Telephone and FAX numbers of Help line Enquiry Booths that would have been set up at various

stations on adjoining zones.

- E-Mail addresses of UCC, CAC, Help line Enquiry Booths and Divisional Emergency Cells set up on

other Divisions of NWR.

- E-Mail addresses of Emergency Cells opened on train origination terminating Divisions & Zones and

Safety Directorate Emergency Cell in Railway Board.

- Names and phone numbers of hospitals where injured have been admitted/shifted along with number

of patients.

vii. HQ Emergency Cell will collect updated information regarding all aspects of the accident and pass

on the same either telephonically or by E-Mail to:

- Emergency Cells opened on other Divisions of ECOR

- Emergency Cells opened on originating and terminating Zonal Railways

- Safety Directorate’s Emergency Cell in Railway Board

viii. HQ Emergency Cell will monitor movement of ARMVs/ARTs etc. coming from adjoining

Zones/divisions.

ix. Assistance from Defence, Para military establishments, State Govts. Should be coordinated by HQ

Emergency Cell as and when required. Officials to be contacted and their telephone numbers are

indicated in Annexures.

x. Chief Emergency Officer on duty shall chronologically record all information and instructions

received or given in a logbook.

xi. SDGM/CPRO shall monitor various important media channels to keep track of media reporting,

Suitable corrections/clarifications may also be issued, if required.

10.6 Manning of Divisional/HQ Emergency Cell in shift duty:

i. Divisional/HQ Emergency Cell shall be manned round the clock by officers.

ii. In addition to officers of the Operating Department, there will be officers of Engineering, Mechanical,

S&T, Electrical, Commercial, Medical, Security and Personnel departments in the Divisional/HQ

Emergency Cell round the clock.

iii. Divisional Emergency Cell will be manned by Senior Scale/Junior Scale officers of all departments

in 12 hrs shift duties round the clock.

iv. Similarly, HQ Emergency Cell will be manned by JA Grade. Senior Scale Officers of all departments

in 12 hrs shift duties round the clock.

v. Senior most officer of each department who is available in the division/HQ Shall be on duty in the

Divisional/HQ Emergency Cell during the day shift (8 hrs. to 20 hrs.).

vi. Senior most officer of each department shall issue a 12 hrs. roster for his own department for the

night shift (20 hrs. to 8 hrs.).

vii. Round the clock roster of 12 hr. shift duty should cover both Officers and supervisors.

viii. Same officers and supervisors should be repeated each day without any change or rotation, for the

next 4-5 days. This will maintain continuity and will ensure that experience gained on the first day

can be gainfully used on subsequent days.

10.7 Liaison with Railway Board

HQ Emergency Cell will maintain constant liaison with Safety Directorate’s Emergency Cell in Railway

Board regarding following activities:

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i. Movement of additional ARMVs and ARTs from adjoining zones.

ii. Movement of additional diesel powers from adjoining zones.

iii. Diversion, Regulation, Short termination, Cancellation and Rescheduling of Mail/Express trains.

iv. Arrangement of men and material as required from adjoining zones and their expeditious movement.

v. Opening of Help line Enquiry Booths on other Zonal Railways as follows:


- All junction stations falling on the route of the train.

- Divisional HQ Of originating and terminating divisions.

- Zonal HQ Of originating and terminating Zonal Railways.


vi. Movement program for visit of MR/MOSR, CRB and other Board Members to the accident site.

vii. Assistance required from Defence, Para Military organizations, State Govts.Should be conveyed to

Railway Board who shall coordinate the same.

viii. 3 hourly progress report on the rescue and relief work shall be communicated to Safety Directorate’s

Emergency Cell in Railway Board.

10.8 Duties of Additional Divisional Railway Manager

i. Undertake making of announcements over local TV channel and Cable network.

ii. Ensure that functionaries of different departments in Divisional Emergency Cell carry out duties

assigned to them as per Zonal DM plan.

iii. Monitor movement of assistance from other divisions/zones.

iv. Co-ordinate with State Govt.

v. Co-ordinate with Defense and Para Military authorities.

vi. Monitor various important media channels to keep track of media reporting.


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Chapter -11

DISASTER RESPONSE- ASSISTANCE FROM ADJOINING DIVISIONs / ZONEs / DMAs

11.1 NECESSITY OF ASSITANCE FROM ADJOINING DIVISIONS / ZONES

i. No division can be equipped to handle a disaster of such a large magnitude like Ferozabad or Gaisal.

ii. Assistance has to be sought from adjoining Divisions/Zones.

iii. A division is normally expected to handle an accident of the magnitude involving up to 100 injuries

(Grievous + Simple). Threshold levels have been given in terms of injuries, because initially it is

difficult to estimate number of casualties.

iv. Whenever number of injuries is estimated to go beyond 100, assistance should be sought for from

adjoining Divisions/Zones.

v. This is to be co-ordinated by the Chief Emergency Officer in HQ Emergency Cell.

11.2 ASSEMENT OF ASSITANCE FROM ADJOINING DIVISIONS / ZONES

i. DRM after reaching the accident site should make an immediate assessment like injuries.

ii. Quick assessment is an absolute must in order to ensure that assistance from adjoining divisions can be

rushed at the shortest possible time.

iii. Assessment made by DRM should be based on number of coaches involved.

iv. As a thumb rule, for each coach that has capsized, 30 injuries should be estimated.

v. Total injuries estimated would be (no.of coaches) x 30.

vi. This should be conveyed to Sr.DOM in Divisional Emergency Cell and Chief Emergency Officer in

HQ Emergency Cell.

vii. Based on the above figures, decision should be taken and assistance rushed from adjoining divisions

and zones.

11.3 SCALE OF ASSITANCE FROM ADJOINING DIVISIONS / ZONES

i. As a thumb rule, assistance of 1 team should be sought from adjoining division for every 50 additional

injuries, beyond 100 injuries.

ii. In case of all disasters, following should be used as an approximate guideline for deciding level of

assistance required :

Threshold level 100 to 150 Injuries 150 to 200 above 200 Injuries

No. of teams 1 team 2 teams 3 teams

ARMVs 2 2 + 1 2 + 2

140 T crane 2 2 + 1 BD 2 + 2 BD

iii. Complement of staff in each team sent by adjoining divisions/zones will be as per norms given below:

Officer in charge Senior Scale

Doctors 5

Para – medical staff 10

Commercial officers 2

Commercial supervisors 10

12.4 ASSISTANCE FROM DEFENCE & PARA MILITARY FORCES

11.4.1 Assistance should be sought from nearest army & para-military establishments, NDRF, ODRAF

and RSDMA.

11.4.2 Railway staff no matter how dedicated and loyal, are not experts in extricating dead bodies,

handling injured passengers & their evacuation etc.

11.4.3 In case of assistance required from the nearest NDRF unit, should be requisite through NDMA,

New Delhi by DRMs/GMs.

11. 94.4 Army has the necessary expertise and are trained and equipped to handle such a war like situation.

11.4.5 Therefore, Divisional/Zonal HQ Should get in touch with the nearest army command and request

for necessary assistance.

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11.4.6 Selected telephone numbers of Army and Para-military establishments are given in Chapter-21.

11.4.7 Additional telephone numbers of Army are given in Divisional DM Plans.

11.5 DEPARTMENTAL ASSISTANCE FROM ADJOINING DIVISIONS / ZONES.

11.5.1 S&T Department

i. Satellite Telephone numbers of ARTs from 05 adjoining divisions.

ii. 05 Mobile Telephone numbers of each ART from 5 adjoining divisions (25

mobiles in all).

11.5.2 Electrical Department

i. Generators and fuels from ARTs of adjoining divisions.

ii. Lighting equipments from ARTs of adjoining divisions.

iii. Portals/ OHE masts or other OHE fittings etc.

11.5.3 Civil Engineering

i. Additional workmen are required who are to be moved from adjoining

divisions/zones.

ii. Each such division sending assistance should move 250 men along with 5

artisans and 5 SE(P. Way).

One DEN and one AEN each should also move to the site of accident from each

such Division.

Chapter-12

86

SITE MANAGEMENT PLAN – I

There are 2 aspects of Disaster Management work at an accident site.

- Rescue, relief and restoration operation, which is carried out by one set of functionaries.

- Aspect pertains rehabilitation of accident involved passengers, taking care of dead bodies, dealing with

their relatives etc. for which a different set of functionaries are required. For managing these 3

distinct aspects of DM work that are required to be discharged by Railways, three separate

establishments should be set up at an accident site. The outline schematic plan of accident site given

at Annexure- 2.

- Transportation of stranded Passengers.

12.1 UNIFIED COMMAND CENTRE (UCC)

12.1.1 Unified Command Center (UCC) should be set up at the accident site under the overall

coordination of Mechanical Department.

12.1.2 This will be some kind of a control office to be located near the center of the accident site.

12.1.3 This is basically meant for catering to operational needs of Railway in rescue, relief and

restoration work.

12.1.4 Detail schematic plan of UCC is given at Annexure – 2.

12.1.5 UCC is to be manned by staff of relevant departments such as :

Medical, Commercial, Personnel, Operating, Safety, Security, Public

Relations, Mechanical, Electrical, S&T and Engineering.

12.1.6 UCC will be provided with all facilities similar to a control office.

12.1.7 Adequate lighting with generator backup should be provided in the UCC.

12.1.8 Adequate number of telephonic links to Divisional Emergency Cell and HQ Emergency Cell should

be provided. Preferably each department in the UCC should be given as independent telephone

including satellite telephone, fax, photo copier, PCs and loud speaker.

12.1.9 PC/Laptop should be connected to Internet for E-Mailing of detail update to all concerned,

including Divisional Emergency Cell, HQ Emergency Cell andHelp line Enquiry Booths.

12.1.10 A big banner displaying ‘UNIFIED COMMAND CENTER’ should be put up at a prominent

place at the entry to the shamiana, with sufficient signage’s indicating its direction or approach road.

12.1.11 UCC at the site will be manned by Sr. Supervisors on round the clock basis in 12 hrs. shift duty

and they will monitors & co-ordinate working of their departments.

12.1.12 Various functionaries in the UCC will monitor and co-ordinate the working of their departments,

and assistance required by them, if any.

12.1.13 Each functionary at the UCC will maintain a log book. Flow of information both incoming and

outgoing would be recorded along with the time and names of officers/staff who were given the

message.

12.1.14 UCC will basically supervise the working of 2 LCCs and coordinate with Divisional and HQ

Emergency Cells.

12.1.15 Functionaries of different departments in LCCs should provide updatedinformation

regarding progress of work to their counterparts in UCC

.

12.2 LOCAL COMMAND CENTRES (LCC)

12.2.1 Depending on the spread of the accident site, Local Command Centres (LCC) on the same pattern

as the UCC should be set up.

12.2.2 If the site is spread out over 300 – 400 mts. 2 LCCs should be set up.

12.2.3 Detail schematic plan of LCCs would be similar to that of UCCs as given at Annexure.

12.2.4 Representatives of same departments as in UCC should be present in LCCs also.However, they

should be either one or at most 2 men per department. It co-ordinate various teams spread out over

the site of accident.

12.2.5 Each LCC will oversee the working of DM teams at one end of the accident site.

12.2.6 urisdiction of each LCC will extend to all men and materials belonging to 2 ARMVs, BD special

and 1 ART at that end of the accident site.

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12.2.7 One SAG officer of Mechanical department will be overall in charge of each LCC with loud

speaker for making announcements and direct telephone link with UCC.

12.3 NEED FOR SETTING UP OF CENTRAL PASSENGER ASSISTANCE CENTRE:

For taking care of relatives of passengers, providing them with succor in their hour of agony and for

guiding them sympathetically, some kind of an assistance center is required at site, under overall

coordination of Commercial Dept. taking help from different Departments as mentioned. A banner

displaying “CENTRAL PASSENGER ASSISTANCE CENTRE” should be displayed prominently.

12.4 ASSISTANCE TO BE RENDERED TO THE RELATIVES OF PASSENGERS

12.4.1 Assistance to be rendered to relatives for completing the following formalities :

i. Locating the name of the passenger on reservation charts, in case passenger was traveling in reserved

accommodation.

ii. Going through the list of injured and dead passengers to find out whether the name appears.

iii. In case the name is not available in the list, then taking a round of different hospitals to find out

whether their relative has been admitted in one of them in an unconscious state.

iv.Hospitals are generally at separate locations, sometimes even in different towns; and commuting

becomes a problem.

v. In case the passenger can be located in one of the hospitals, they have to find out the severity of injuries,

likely period of hospitalization etc.

vi. Collect the ex-gratia paid by Railways.

vii. Try and locate missing luggage of the injured passenger. For this they have to take a round of the

building where all unclaimed luggage have been kept.

viii.Next they have to arrange for a place for them selves to stay.

ix. Arrange for medicines/diet etc. and payment of hospital bills, if required.

x. Thereafter, they have to keep touch with the hospital and get their relative released.

12.5 ASSISTANCE TO BE RENDERED TO THE RELATIVES/NEXT OF KIN OF DEAD

PASSENGERS:

They are to be given the following assistance :

13.5.1 In case the passenger could not be located in any of the hospitals, then they have to go to the

building where unidentified dead bodies have been kept.

12.5.2 Take a round of various rooms where bodies have been kept, examine each body and try and locate

their near and dear one.

12.5.3 Identify the dead body, if the same has been extracted by then.

12.5.4 Otherwise wait for all bodies to be extracted and try and identify their relative.

12.5.5 In case they fail to identify the same then they have to go through Photographs of unidentified

bodies taken at site.

12.5.6 After the body is finally identified, they have to produce proof of relationship for Railways to

entertain their claim.

12.5.7 Obtain medical death certificate from the Railway doctor.

12.5.8 Obtain post mortem report, from the Govt. doctor who has performed postmortem on the body.

12.5.9 Obtain official death certificate from the local municipality.

12.5.10 Accept of ex-gratia payment from Railways.

12.5.11 Collect forms for lodging claim for compensation from Railway Claims Tribunal.

12.5.12 Take over custody of dead body from the local Police.

12.5.13 Perform last rites at the same place or take back the body to their native place, depending on

circumstances.

12.5.14 Make arrangements for their return journey back to their native place.

12.6 COMBINED ASSISTANCE CENTRE (CAC)

12.6.1 The UCC should have a Central Passenger Assistance Center CPAC) located towards the rear side,

away from the track for rendering help to passengers and their relatives. Outline schematic plan of

UCC/CAC is given at Annexure-ii.

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12.6.2 This is basically meant for catering to requirements of passengers and their relatives/next of kin,

and for providing a single window clearance for all types of formalities.

12.6.3 CAC should be separate from the UCC so that it does not interfere with normal rescue and relief

work.

12.6.4 Detail schematic plan of CAC is given at Annexure-3.

12.6.5 CAC will manned by staff of relevant departments such as:

- Operating, Medical, Commercial, Security & Personnel

12.6.6 There should be only one such CAC, and all Railway resources should be pooled into it.

12.6.7 A big banner displaying ‘COMBINED ASSISTANCE CENTER’ should be put up at a prominent

place at the entry to the shamiana.

12.6.8 Different counters should be provided in sequence for each of these formalities, so that the entire

exercise can be completed in about an hour.

12.6.9 Functionary concerned from the local Municipality who issues Official Death Certificates should be

made to come and sit in the CAC so that these certificates can be issued immediately without any

delay.

12.6.10 CAC should have different counters for various purposes in following sequence:

i. Reservation chart, for locating the name.

ii. List of dead and injured along with name of hospital. The name of passenger involved should be

checked up from the list of dead or injured, if available, and their current status informed.

iii. Counter for providing commercial supervisor or WI as escort along with vehicle(s), for accompanying

the relative and going to hospitals or mortuary,

iv. Railway doctor for issue of Medical Death Certificate.

v. Govt. doctor for issue of Post mortem Certificate, in case the same is necessary.

vi. Officer – in – Charge of CAC to supervise the CAC.

vii Municipality official for issue of Official Death Certificate.

viii. Local police for issue of authority for handing over of dead body.

ix. Claims counter – Payment of ex-gratia and issue of Claims Compensation form.

x. Counter for helping performance of last rites in case relatives decide to cremate the body there it self.

xi. Pass counter for issue of return journey pass.

xii. Return journey facilitation counter for making arrangements for return journey.

12.7 FIRST AID POSTS

12.7.1 Medical Posts should be provided in both UCC and CAC.

12.7.2 Medical Post in UCC will provide first aid to injured passengers after extrication, assess their

injuries and make arrangements for sending them to nearby hospitals.

12.7.3 Medical Post in CAC will keep all records of injured and dead passengers, names of hospitals where

they have been admitted etc.

12.7.4 First Aid Posts should be provided in LCCs.

12.7.5 This will mean for treating passengers and classifying their injuries before they are sent for

admission to various hospitals.

12.8 SETTING UP OF UCC, LCC AND CAC

123.8.1 One SSE/Works shall be exclusively responsible for setting up of these facilities.

He shall undertake the following:

i. Move along with sufficient staff for setting up of these facilities.

ii. Immediately start setting up of the tentage accommodation after taking out tents and shamianas

provided in ARTs.

iii. In addition, he should also requisition agencies which provide tentage accommodation on contract.

Details of such agencies have been given in Divisional DM Plans.

12.8.2 Bridge Line staff will assist in setting up tentage and above mentioned facilities.

Dy.CE/Bridge will also move to the site and in case, bridge is not involved, he will take full charge of

tentage arrangements.

12.8.3 Bridge Unit will take with them sufficient Manila ropes, wire, ropes, survey instruments,

binoculars, helmets, life jackets, ladders and other equipment.

Nylon ropers should be sufficient in length to ensure barricading at site and camping areas.

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12.8.4 Sufficient facilities for erecting temporary stage/scaffolding etc. should also be organized, if

required at site.

12.8.5 Few temporary toilets should be provided at one location in addition to number of urinals at 3 or 4

places.

12.8.6 Water tankers will be ordered for supplying water at site and arrangements shall also be made for

drinking water

12.8.7 Temporary kitchen in tents/shamianas is to be set up so that catering unit or IRCTC can provide

cooked food to staff working at accident site.

12.8.8 Adequate no of chairs should also be arranged.

12.8.9 Bridge Line staff will have list of divers who in case of emergency can be hired for rescue or

restoration operations wherever site is surrounded by deep water.

12.8.10 Signages for both UCC and CAC should be provided at prominent locations.

12.9 NUMBER OF DEAD AND INJURED – MEDICAL DEPARTMENT 12.09.1 Medical department at site should confirm the number of dead.

12.09. 2Doctors in charge of various teams working on different coaches should give 03 sourly report to

Medical counter in LCCwho in turn will inform UCC,CPACand others.

12.09.3 Number of injured passengers.

12.09.4 Type of injuries, whether grievous, minor or trivial.

12.09.5 Names of injured, and names of various hospitals where injured have been sent.

12.10 IDENTIFICATION OF DEAD BODIES – COMMERCIAL DEPARTMENT

12.10.1 Number of dead bodies identified.

12.10.2 Ex-gratia paid to injured and next of kin of the dead.

12.10.3 No. of dead bodies handed over to relatives.

12.11 NUMBER OF COACHES DEALT WITH-MECHANICAL DEPARTMENT

12.11.1 No. of coaches thoroughly searched.

12.11.2 No. of coaches made off track.

12.11.3 No. of coaches yet to be dealt with.

Annexure –1

OUTLINE SCHEMATIC PLAN OF UCC/CAC/LCCs

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[ Remote Disaster site ] (Nearer to main Disaster site) [Remote Disaster site ]

(if required) (if required)

UCC

LCC-1 LCC-2

CAC

UCC : Unified Command Centre

CAC : Combined Assistance Centre

LCC-1 : Local Command Centre-1


Annexure –2

DETAIL SCHEMATIC PLAN OF UCC

12

1

11

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2 3 4 5 6 7 8 9 10

1. Medical 7. OC Site and Officers

2. Commercial 8 Mechanical

3. Operating 9. Electrical

4. Safety 10. S & T

5. Security 11. Engineering

6. Public Relations 12. Telecom Centre

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Annexure – 3

DETAIL SCHEMATIC PLAN OF CAC

2 3 4 5 6 7 8 9 10

11

1

12

Entry Exit

1. Commercial – Reservation Chart 7. Municipality Official – Issue of Official

Death Certificate.

2. Medical – List of dead and injured. 8. RPF/Local Police – Issue of authority

for handing over dead body.

3. Commercial – Provision of escort and vehicle. 9. Commercial – Payment of Ex-gratia,

Issue of Claims Forms.

4. Railway Doctor – Issue of Medical Death 10. Commercial – Assistance for performing

Certificate. Of last rites.

5. Govt. Doctor – Issue of Post Mortem Report. 11. Personnel – Issue of Return Journey Pass.

6. CAC in-Charge and Officers. 12. Operating – Arrangement for Return

Journey.

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CHAPTER-13

Site Management Plan-II

Nominated officials from various departments arriving at site by ARMVs and ARTs form part of the

Disaster Management Team. Officials representing each department are responsible to ensure that

assigned duties of their respective departments are efficiently carried out. Senior officers of each

department will also ensure that their work is synchronized with that of functionaries of other

departments for quick rescue, relief and restoration operation.

13.1 MEMBERS OF THE DISASTER MANAGEMENT TEAM-

13.1.1 Disaster Management Team normally comprises members of following Departments-

(i) Trained Railway men from Medical, Commercial, Safety, Electrical, S&T, Mechanical,

Engineering, Security, Personnel and other departments.

ii. In case of fire accidents, trained fire service personnel shall form part of this unit.

iii. In case of an accident on water body, divers and naval cadets will also be part of the team.

iv. In case of sabotage or bomb explosion, bomb disposal squads and

GRP/Local Police will also be involved.

v. Various rescue unit shall accompany ARMVs, ARTs or move by road as uickly as possible

13.1.2 Officer-in-charge of Site (OIC Site):

On arrival of ARMV at accident site DRM shall take over as OIC Site from the senior-most officer

of the accident involved train. On arrival of 1st Special train carrying GM and other HQ Officers,

GM shall be OIC Site. In the absence of GM, the senior most Officer shall be OIC Site. He will be

responsible for forming Core Groups as required and direct them to carryout efficient rescue, relief

and restoration operations.

13.1.3 Rescue, Relief and Restoration Operation:

DM Team on arrival by ARMVs and ARTs shall undertake following actions:

i. Video coverage of accident site and Crowd Control for Law and Order.

ii. Rescue operation.

iii. Clearance from State police for restoration where required.

iv. Relief operations.

V. Installation of Communication Network.

vi. Preservation of Clues and Evidence.

vii. MediaManagementatsite. viii. Salvage operation.

ix. Restoration operation.

x. Lighting arrangements of accident site(if night will be require first).

13.1.4 Photography

Prior to starting restoration work at an accident site, divisions should undertake suitable video film

coverage to the extent feasible. Still photography by digital camera should also be undertaken

extensively for its obvious advantages. The photograph should be taken from a vantage point and

from as many angles as possible so as to give a bird’s eye view as also close up photographs.

Such photographs should clearly indicate:

i. Severity of the accident.

ii. Illustrate the damage to P.Way. Rolling Stock, Signal,OHE and other structures and equipments.

iii. Separate set of photographs to be taken to preserve clues and evidence of sabotage if suspected.

iv. Victims and unidentified bodies should also be extensively photographed as detailed in (13.2.1) (xii)

below.

13.2 GENERAL

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For efficient Disaster management, responsibilities of various departments are to be executed by

deputing responsible officers and supervisors. Important duties of such officers/supervisors are

enlisted as follows:

13.2.1 OIC Site

i. Ensure setting up of UCC, CAC and LCCs at the earliest.

ii. Collect information from OIC Site of IAT.

iii. Take stock of the situation and plan for efficient rescue operation.

iv. Estimate quantum of assistance required for each department from:

- Within the division, - Adjoining zones

- Adjoining divisions ofNWR Rly -Non-Railway agencies.

v. lise local resources to supplement available Railway resources.

Vi. Ensure that duties of various functionaries of different departments as laid down in ECoR’s Zonal

DM Plan are carried out.

vii. Enure co-ordination among all departments for efficient rescue, relief and restoration operation.

viii. Ensure information to SP Police and District Magistrate.

ix. In case of sabotage, direct RPF to obtain quick clearance from State Police.

x. In case of serious explosions or fire, clearance from Controller of Explosions is to be obtained.

xi. Give prima facie cause of the accident along with forecast of expected date and time of restoration.

xii. Ensure timely information on the progress of rescue, relief, and restoration work with

following details:

(a) Number of coaches searched.

(b) Number of bodies identified.

(c) Number of injured passengers recovered.

(d) Number of coaches dealt with.

(e) Nature of injuries to passengers.

(f) Supplementary assistace required, if any.

(g) Number of bodies recovered.

xiii. Forecast for completion of each activity mentioned below should also be firmed up. These target

dates and times should be communicated to all officers andsupervisors at accident site:

1. Re-railment 4. OHE fitness.

2. Track fitness 5. Clearance of section.

3. Points and inter-locking

6. Movement of first train.

13.2.2 Duties of Divisional Railway Manager

i. Ensure that functionaries of different branches at the accident site carry out duties assigned to them as

per Zonal and Divisional DM Plan

ii. Co-ordinate with Divisional Emergency Cell regarding assistance required.

iii. Co-ordinate with Civil Authorities especially with regard to :

a. Requisition of buses from State transport authorities, with Loco Pilots for round the clock duty.

b. Arrange waival of Post Mortem formalities.

c. Arrange positioning of Municipal Official in the CAC for issuing of Official Death Certificate.

13.2.3 Formation of two teams at accident site for round the clock working

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i. At the accident site, departmental officers available from both HQ and division shall be formed into

two teams for round the clock working in 2 shifts, preferably 8hrs. to 20 hrs. and from 20 hrs. to 8

hrs.

ii. PHODs/CHODs shall be available on duty during the day time.

iii. PHODs/CHODs shall take on the spot decision regarding composition of the team for night site

shift for their respective department. This composition should not normally be changed during the 3-

4 day stay at the accident site.

iv. Branch Officers shall be available on duty during the day time.

v. Branch Officers shall take on the spot decision regarding composition of the team for night shift for

their respective department. This composition should not normally be changed during the 3-4 day

stay at the accident site.

vi. Similarly, supervisors available from both HQ and divisions shall also be put in two teams.

13.2.4 Duties of Operating Department

Immediately after getting the information.

i. all sectional TIs and Supervisory SSs should be directed to reach the accident site by first available

means.

ii. Similarly additional RG/LR staff from the section should be sent to adjacent stations on either side so

that additional shunting work can be done.

iii. Since considerable amount of shunting is required to be performed at adjoining stations, 2 traffic

supervisors in 2 shifts should be posted at adjoining stations on each side.

iv. Ensure that special trains are sent into the accident affected block section according to the sequence

detailed in Chapter 8.3.

v. Ensure proper marshalling of crane while proceeding to the accident spot in the block section.

vi. Ensure that Engineering vans of the ART are placed nearest to the accident site for this purpose;

Engineering van/wagon should be placed closest to site of accident by sending it in pushing

condition.

vii. Ensure prompt clearance of stranded passengers at the site in coordination with the Divisional

Emergency Cell.

Viii Regarding running of special trains, keep in touch with Divisional Emergency Cell and give

requirement from site

13.2.5 Duties of Safety Department

i. Preserve all clues and evidences regarding probable cause of the accident and ensure that these do

not get disturbed till police clearance is received.

ii Ensure that video/still photographs by digital cameras are taken as required.

iii. Ensure that joint measurements, observations are recorded in the prescribed proforma before

restoration work begins.

iv. Ensure that unaffected rolling stock is moved away from the site and thereafter stabled at

convenient location for further examination during accident inquiry.

v. Ensure that evidence of train staff, station staff and public are recorded on the spot.

vi. Addresses of passengers willing to give statements later should also be obtained.

vii. Ensure that special trains are sent into the accident affected block section according to the sequence

detailed in Chapter 10, Section 3.

13.2.6 Duties of Medical Department

i. Main functions

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Main functions of the Medical department can be broadly classified as:

- Taking an initial round of hospitals and assessment of situation.

- Taking out injured passengers from accident involved coaches.

- Attending to injured passengers and giving them First Aid.

- Preparing list of injured passengers.

- Classification of their injuries.

- Transporting them to hospitals and getting them admitted.

- Post admittance hospital care of the injured.

- Dealing with dead bodies.

ii. General

- Ensure collecting blood and urine samples of train crew in case the same is necessary.

- Organise as many road ambulances as possible at the accident site.

- Data Bank of Divisional DM Plans has names, telephone numbers and other details of hospitals near

the accident site. They should be contacted on phone for sending road ambulances along with team of

doctors.

- Set up Medical Counter in UCC and CAC for passenger assistance.

- Set up First Aid Posts in LCCs.

iii. Site Management

Leader of Team ‘A’ (Normally CMS/MS In-charge of the Division) would take control of the site, co-

ordinate relief measures and distribute duties amongst doctors available as detailed below;

- Different teams and groups will be formed for discharging various duties of the Medical department as

detailed in Section (7.5) above. Each should consist of 4-6 members and each group should consist of

3-5 teams, depending upon requirement.

- One group of doctors will take a round of various hospitals where injured passengers have already

been admitted. (Para ‘iv’ below).

- One group consisting of 4-5 teams of doctors and para-medics will taken out injured passengers

and dead bodies from accident involved coaches. (Para ‘v’ below).

- One team will attend to injured passengers and give them First Aid and other medical treatment.

(Para ‘vi’ below).

- One team will prepare list of injured passengers, note down details of their injuries and classify

them. (Para vii & viii below).

- One team would be in-charge of transporting injured passengers to hospitals and getting them

admitted. (Para ‘ix’ below).

- One team would be in-charge of post admittance hospital care of the injured. (Para ‘x’ below).

- One team will deal with dead bodies after these have been extracted from coaches. They will prepare

a list and arrange for their preservation. (Para ‘xi’& ‘xii’ below).

- In case sufficient doctors are available then more groups should be formed for rescue operations.

(Para ‘v’ below).

iv. Taking an initial round of hospitals

- Separate doctors will be deputed to visit each hospital where injured passengers have already been

shifted.

- One commercial officer will also accompany doctors and make a general assessment.

- At the hospital, they should collect information about dead/injured persons, their name, age, sex,

address, telephone no., name and telephone no. of relatives / friends, nature of the injury, etc.

- These information should be immediately communicated to CMS/MS at accident site by using local

PCO/Cell phone etc.

- Prepare a list of persons dead/injured already in hospitals in three copies by using carbon paper.

- The list thus prepared is to be signed by Railway doctor on duty in the hospital. One copy is to be

handed over to the Commercial Department.

- 2nd copy to be kept with the doctor in charge as office copy and the 3rd copy to be given to

paramedical staff to get multiple photocopies for further distribution.

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- One copy should also be sent to CAC for being fed into the Personal Computer provided in the

CAC.

- The initial list prepared should be updated at regular intervals, as and when any change occurs and

communicated to the emergency control.

v. Taking out injured passengers

- Maximum number of doctors should be deputed for this activity.

- This group should consist of at least 4-5 teams. If numbers permit, more such teams should be formed.

- Teams involved in rescue operation should ensure rapid access to all injured passengers.

- They should take assistance of Mechanical/Engineering/RPF staff to extricate injured passengers.

- Each team will join up with teams of Mechanical staff who would also be involved in extracting dead

and injured from coaches.

- Maximum number of coaches should be tackled simultaneously, except those that have climbed on

top or have telescoped into one another.

- Coaches should be thoroughly searched including lavatory and vestibule portions before abandoning

further search and moving on to the next coach.

vi. Attending to injured passengers

- One team will be asked to provide medical treatment to injured passengers immediately after

their evacuation from coaches.

- Ensure stabilization of condition of injured passengers already taken out from coaches, before they

are dispatched to hospitals by road.

- In case of patients in critical condition where stabilization of condition at site is not possible, they

should be moved immediately by road ambulance or shifted to ARMV.

vii. list of passengers

a. Collect list of injured passengers prepared by TS/TTEs and assess the situation.

b. Separate lists to be prepared coach wise.

c. The list should contain following details;

- found Conscious: Name, sex, age, identification marks, address, ticket number, originating and

destination station.

- If found Unconscious: Approximate age, sex, identification marks, ticket number and other

particulars if relatives and friends are available.

d. Once the preliminary list of injured passengers has been prepared, the list should be signed by the

CMS/MS in-charge and a copy handed over to commercial department.

e. The list of injured passengers will thereafter be updated periodically, as rescue and relief work

continues and fed into the Personal Computer provided in the UCC/LCC.

viii. Classification of Injuries

A Injuries are classified as under:

a ‘Grievous’ injuries as defined below.

b ‘Simple’, but excluding ‘trivial’ injuries such as abrasions or bruises.

Following are considered to be grievous injuries (as per section 320 of the Indian Penal Code):

- Permanent privation of sight of either eye.

- Permanent privation of hearing of either ear.

- Privation of any member or joint.

- Destruction or permanent impairment of powers of any members or joint.

- Permanent disfigurement of head or face.

- Fracture or dislocation of a bone or tooth.

- Emasculation.

- Any hurt which endangers life, or which cause the sufferer to be, during the space of twenty days, in

severe bodily pain or unable to follow his ordinary pursuits. Injuries other than those defined above

are considered to be simple injuries.

B. Apart from injuries defined above, there may be cases where a passenger or trespasser receives only

petty abrasions or bruises.

These are of trivial nature and technically speaking should not be taken as injuries.

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C. “A Railway employee or a passenger or a trespasser shall be considered to be “ injured ” only

when he/she is incapacitated following customary vocation for more than 48 hrs. Such injuries are

classified as under”

i Serious (including grievous injuries).

ii. “Minor” or “Simple”.

D. Classify injured passengers into separate categories as grievous or simple.

E. Inform Commercial department for arranging ex-gratia payment.

F. Classification of injuries may be changed in the light of X-rays and other detailed findings after

admission and should be intimated to UCC and LCC

ix. Transporting injured passengers to hospitals

- One team will be asked to arrange transport of injured passengers to nearby hospitals.

- Ensure expeditious transportation of injured either to AMRVs or to nearby hospitals.

- Critically injured passengers should be transported by means of road ambulances and other by means

of ordinary road vehicles.

- Commercial staff should also be associated with transfer of injured passengers to hospitals.

- Before doctors and supervisors leave the accident site for hospital duty, they should note down the

DOT and mobile Telephone nos of the accident site, CMS, MS and other doctors at the site for quick

communication.

- Doctors going to different hospitals should have separate vehicles.

- In case sufficient numbers of Railway vehicles are not available, they should hire taxis for their

movement by withdrawing from station earnings.

x. Post admittance hospital care

- One Railway doctor, one commercial supervisor and one welfare inspector should be deputed round

the clock at each hospital.

- If large number of hospitals are involved 2/3 hospitals may be given to one doctor. In that case, the

doctor, in consultation with CMS/MS, should station himself at the hospital where maximum no. of

patients are admitted.

- Make an assessment about capabilities of the hospital to handle injured persons especially with

reference to types of injuries they have suffered.Decide whether the patient needs to be shifted to

other hospital with better facilities and then arrange to shift the patient.

- In case any injured passenger succumbs to his injuries in the hospital, then the doctor in-charge of

that hospital should up date this fact to the medical counter at CAC.

xi. Care for the Dead

- 20 nos of collapsible coffins which is available at each Divnl. Hospital will be transported to the site

by ARMV, road vehicles or train services as per need.

- Air-conditioned mortuaries available with Divnl. Hospital to be utilized to store at least six bodies.

- There is provision of Embalming Gun and Chemicals to ensure that bodies are preserved for

reasonable time and if necessary the bodies can be transported to Divnl. Hospital till claimed by

relatives.

- 20 nos of body bags which are available with Divnl. Hospital is to be utilized.

- In case of a major disaster the usual complement of medical staff in any ARMV is grossly inadequate

for undertaking work of this magnitude.This should be augmented from nearby divisions/zones

depending on the requirement.

- Adequate number of Safaiwalas and other health workers who have come to the accident site should

be mobilized for this purpose.

- Dismembered bodies begin emitting foul adour after two days. Carrying out this task under such

circumstances become a real problem.Therefore,target should be to extricate all dead bodies within

24 hrs.

- Dead bodies should be dealt with coachwise, otherwise bodies taken out from different coaches get

mixed up.

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- Bodies taken out from coaches should be stacked at quite some distance from the track in front of

respective coaches, in separate lots, coach wise.While this may slow down the work initially, in the

long run it is more systematic since bodies don’t get mixed up.

- Shift dead bodies from coaches to a nominated place at the accident site with the help of

paramedical staff, SJAB, Scouts, Civil Defence personnel,other Railway staff and non-Railway

volunteers available at site.

- Ensure covering of dead bodies with shrouds.

- label (white cloth of 12”x9” written by marker pen) on body bag on

each dead body on the chest just below the neck as below:

Date: _________ Dead Body serial No _________

Coach No: _________ Age : _____

Sex : _____

Name : ____________________________________________

- In case of unidentified dead bodies, against the item name’, it should be written as unidentified-

1/unidentified-2, etc. Approximate age should be estimated from the appearance, such as between

35-45 years.

- 5 photographs preferably by digital camera should be taken of each dead body. Two should be close

up of face from in front and sideways, third should be with the label visible as mentioned above and

fourth and fifth should be of full length of the body.

- Each body should also be video photographed.

- After photographs have been taken, each body should be placed inside a plastic bag with zip having

proper labeling system where some information is also to be provided.

- After this, bodies will be handed over to GRP or local police for safe custody.

- Take necessary steps to handle unhygienic condition that may arise due to decomposed/mutilated

bodies.

Xii Preservation of dead bodies

a. Numbering and photography of bodies should be done even when relatives are on hand to claim the

body.

b. Arrangements have to be made for a more permanent location for them till such time as the next of

kin arrive to claim these bodies.

c. In all such accidents passengers are invariably separated from their

belongings. As such in many cases there are no tickets or other

identification papers on their possession.

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d. This problem is further compounded in unreserved coaches where no

reservation charts are available.

e. Identification problems come up in case of mutilated bodies also. In such

cases, photographs are better means of identification.

f. Arrange for hiring of a couple of big halls, for keeping bodies.

g. Rooms should preferably be at a single location so that relatives do not

have to go around from mortuary to mortuary.

h. A large building having number of rooms would be ideal for storing them.

Best option would be to take over a school building temporarily.

i. Arrange to move dead bodies to nominated buildings being used as temporary mortuaries.

j. Bodies should be neatly lined up with their numbers prominently displayed, and kept in different

rooms, coach-wise.

k. Notice Board outside the building should display the room nos where bodies extracted from a

particular coach have been kept.

l. These details should also be posted on a notice board outside each room.

m. This will prevent unnecessary handling of bodies, which in any case would be in an advanced state of

decomposition.

n. For dead bodies whose relatives are not readily available and delay is expected, arrange for their

preservation by dry ice. Etc.

o. Procure following items from local market for dealing with dead bodies :

1. Shrouds 3. Coffins

2. Polythene bags 4. Dry ice

p. Commercial staff should be put on round the clock duty in the building housing the temporary

mortuary for guiding relatives as and when they come.

13.2.7 Duties of Commercial Department

i. Main functions of the Commercial department can be broadly classified as:

- Providing beverages and catering to injured and uninjured passengers

through IRCTC.

- Initial round of hospitals and assessment of situation.

- Preparing list of injured passengers.

- Assisting transportation of injured passengers to hospitals and getting them admitted.

- Payment of ex-gratia to injured and next of kin of dead.

- Dealing with refund and claims compensation formalities.

- Taking charge of luggage and consignments.

- Assistance in post-admittance hospital care of the injured.

- Taking care of relatives.

ii. General

- Before Sr. DCM proceeds to accident site he should arrange withdrawal of

sufficient cash from station earnings.

- At the accident site, handpicked commercial supervisors should be deput for manning commercial

counters in UCC and CAC.

- Each commercial counter in CAC is to be manned by one group as detailed in Chapter 12, Sec-6(six).

Co-ordination with other depts. during the process of salvage is must.

iii. Withdrawal of cash from station earnings

- In order to meet accident related expenditure, Officers can withdraw money from station earnings

duly following the procedure incorporated in Commercial Manual Vol. II Rule No.2425.

- Departmental expenditure necessitated for floods, accidents or earthquakes, etc.

- Ex- gratia payments to persons involved in train accidents.

- Procedure and accountal as detailed below should be followed (Para xi & xii below).

iv. Hiring of Vehicles

a. A large number of road vehicles are required at an accident site for following purposes:

- Taking injured passengers, doctors and other important officials to hospitals.

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- Clearance of uninjured passengers.

- Taking dead bodies to mortuaries.

- Bringing men and materials, etc. to accident site.

- Taking unclaimed luggage for being kept in safe custody.

- Taking relatives to hospitals and mortuary.

- Other miscellaneous work.

b. For this purpose apart from whatever number of Railway vehicles may be available, extra road

vehicles may be hired.

c. Adequate number of road vehicles should be attached to CAC for taking

relatives to hospitals, mortuaries etc.

d. Nominated Railway staff to be attached to each hired vehicle round the clock

(even group ‘D’ would suffice), so that optimum use can be made of the vehicle.

e. Buses from State transport authorities should also be requisitioned along with extra Drivers for round

the clock duty.

f. One Railway staff should be put in charge of each bus on round the clock duty,who will accompany

the bus wherever it goes and bring it back in time (even group ‘D’ would suffice).

g. In case hospitals are in different towns, then road transport buses should be put on fixed time round

trip schedule for movement of relatives from CAC to various locations and back.

h. All hired vehicles and requisitioned buses should have stickers pasted on their front and rear

windscreens indicating ‘RAILWAY ACCIDENT DUTY’.

v. Catering arrangements

- Arrangements for supply of food and beverages to not only injured but also to other passengers of the

accident involved train should be swiftly organized.

- Food and beverages should be supplied free of charge.

- These may be arranged from Railway sources or outside sources as necessary, including IRCTC or

their contractors.

- To supplement Railway catering arrangements nearby dhabas and hotels should be contacted and

arrangements made for opening up stalls at the site.

vi. Clearance of uninjured passengers a. First of all, arrangements for water and food for stranded

passengers should be made.

b. Clearance of accident-affected passengers from accident site should be planned along with operating

branch who will provide the empty coaching rake.

c. Make announcement thorough PA system informing passengers regarding their clearance from site

either by:

- Front portion of the accident involved train.

- Rear portion of the accident involved train,

- Empty coaching rakes that have been brought to the accident site,

- Road bridging that has been arranged.

d. Arrange adequate coolies for carrying passengers luggage while they transfer to the new train.

e. In case of road bridging, arrange road transport to clear stranded passengers, record details of

passengers dispatched and relay particulars to Divisional Emergency Cell.

f. Senior-most official at site shall have powers to arrange conveyance for affected passengers free of

charge by any available mode of transport and also incur expenditure for carriage of passengers’

luggage, etc.

vii. Preparing list of injured passengers

a. Collect list of injured passengers prepared by TS/TTEs after confirmation by Doctors.

b. Separate lists to be prepared coach wise by Medical department.

c. This list should be in fed into the Personal Computer available in the CAC.

d. The list should also be e-mailed to the Divisional emergency Cell and Hq. Emergency Cell.

e. The list of dead and injured that is initially fed into the PC will thereafter be updated periodically, as

rescue and relief work continues.

viii. Amount of Ex-Gratia payable

a. The amount of ex-gratia relief payable to injured passengers or to dependants of dead are as under :

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- In case pf death - Rs.15,000/-

- Grievous injury - Rs. 5,000/-

- Simple injury - Rs. 500/-

b. The amount of ex-gratia relief admissible to road-users who meet with an accident due to Railway’s

prima facie liability at manned level crossing gate accidents will be as under :

- In case of death - Rs.6,000/-

- Grievous injury - Rs.2,500/-

- Simple injury - NIL

c. Payment of ex-gratia will be made on the basis of categorization of their injuries made out by doctors

at site.

d. No ex-gratia payment would be admissible to trespassers, persons electrocuted by OHE and road

users at unmanned level crossings.

e. Ex-gratia payment should also be made to Railway staff killed or injured by a moving train while

performing their duty, for example, gangman working on track run-over accidentally by a moving

train.

f. Ex-gratia amount is to be paid in cash.

g. In case of injured passengers, ex-gratia should be paid to the injured passenger himself or in case he is

too ill, to his relative in his presence.

h. In case of death cases where relatives identify and claim the body, following precautions are to be

taken:

- Photograph the face of the body from in front and from the side.

- Photograph the person taking the ex-gratia payment.

- Record the relationship of the person claiming the body along with details of proof, if any.

- In case enhanced ex-gratia is announced by the Hon’ble MR. Then the enhanced amount should be

paid by cheque by Accounts department.

- Ex-gratia paid is not to be adjusted against claims compensation payableas decreed by RCT

subsequently.

i. Payment should be arranged preferably on the spot by a senior scale officer nominated by GM after

making such enquiries as can be reasonably made on the spot after immediate needs by way of

medical attendance etc., to injured persons have been attended.

ix. Refund and Claims Compensation

- Refund of fares must be granted in the CAC for unfinished journey as per rules.

- Injured passengers and next of kin of deceased passengers must be supplied with blank claims

compensation forms along with Claims Booklet explaining complete procedure.

- Photocopy of a filled up Claim Compensation form may also be given along with the blank form so

as to help them in filling it up.

x. Luggage and consignments

- As and when unclaimed luggage and personal belongings are taken out from coaches, a list should be

made coach wise, and each item should be tagged with coach no.

- A list of each item with distinguishing marks should be made.

- If possible, the cabin number inside the coach should also be indicated.

- Luggage claimed should be handed over on satisfactory proof of ownership.

- Unclaimed luggage and personal belongings of injured/dead passengers should be taken possession

of for safe custody.

- Unclaimed luggage should be stored in a safe place, preferably, part of the some building/enclosure

which as being used for preserving dead bodies.

- These should be stored in separate rooms coach wise so that it is easy for relatives to identify.

- A list should be displayed outside each room indicating the coach no. whose luggage is stored there.

- It is the responsibility of Commercial department to take charge of all unclaimed luggage etc. These

should be taken over from the charge of RPF.

- Booked luggage, parcels and consignments available in SLRs, VPUs etc. should be taken out and

sent by road to nearest Jn. Station for safe custody.

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- Booked perishables goods available in SLRs, VPUs should be taken out and either auctioned at site

or sent by road to nearest Jn. Station for being auctioned.

- RMS consignments on the train should be shifted for safe custody till Postal Authorities come and

take over.

xi. Withdrawal from station earnings – procedure In order to meet accident related expenditure, Officers

can withdraw money from station earnings duly following the procedure incorporated in Commercial

manual Vol.II rule No: 2425.

- Departmental expenditure necessitated by floods, accidents or earthquakes, etc. -Ex-gratia payments

to persons involved in train accidents.

xii. Withdrawal from station earnings – accountal

- The withdrawl from station earnings will be against station pay order. The Officer withdrawing

money from station earnings is personally accountable for its correct expenditure and submission of

vouchers to the Sr. DFM through Sr. DCM of the concerned Division.

- Branch Officer of the concerned department shall be responsible for submission of monthly

statements of the amount of money withdrawn from station earnings to Sr. DCM, who shall

consolidate such withdrawl and submit a report to CCM and FA&CAO (T) accompanied with

relevant supporting paid vouchers on the 1st week of the subsequent month.

- Executive officer concerned shall furnish full particulars of the amount withdrawn, details of

payments made, reasons for the payment, the rate and period for which payment is made and the total

amount paid with the acquittance to Sr DFM.

- Sr DCM will compile a monthly statement of all withdrawals from station earnings of his division

and send it to CCM and FA& CAO(T).

- Branch Officer shall be responsible for submission of vouchers against expenditure incurred out of

the station earnings withdrawn within 15 days to the Sr. DCM who shall consolidate such withdrawl

and submit to Sr. DFM of the respective Division, failing which the amount so withdrawn shall be

recovered from the concerned Officer’s salary.

Chapter – 14

SITE MANAGEMENT PLAN – III

14.1 DUTIES OF MECHANICAL DEPARTMENT

14.1.1 For discharging the dual responsibility of extricating injured passengers & dead bodies from

coaches and toppling those coaches whose search has been completed, 2 separate groups will be

formed at each end for purposes of ‘search and rescue’ and ‘off tracking of coaches’.

14.1.2 Once 4ARMVs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends,

normally no more mechanical equipment will be required from anywhere else. The main work will

then consist of using of these resources effectively and efficiently.

14.1.3 Different teams and groups will be formed for discharging the dual responsibilities of the

Mechanical department. Each team should consist of 4-6 members and each group should consist of

3-5 teams, depending upon requirement.

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14.1.4 One Sr. Supervisor should be in-charge of each team conducting search and rescue at the site. All

such ‘search and rescue’ groups at each end of the accident site would function under directions of an

AME.

14.1.5 Similarly, one Sr. Supervisor should be in-charge of each team working on ‘off tracking of coaches’

at the site. All such ‘off tracking of coaches’ groups at each end of the accident site, would function

under directions of another AME. The second AME concerned would also be in-charge of the crane

at that end.

14.1.6 Take precautions in electrified section that power supply is switched off before commencing

rescue/relief work.

14.1.7 Use necessary safety equipment like hand gloves, helmet etc.

14.1.8 If spillage of inflammable substances is suspected, then only cold cutting equipment should be used.

14.1.9 In case of suspected sabotage, ensure minimum interference to clues. Save lives and extricate

passengers after video and digital photographs have been taken.

14.1.10 Be cautious in using rescue tools like gas cutters, cold cutters, spreaders, hydraulic jacks etc. so

that passengers trapped inside or buried under the debris do not get hurt.

14.1.11 Ensure marshalling of ART according to site requirement before it is sent into the accident

involved block section.’

14.1.12 For efficient extrication of entrapped passengers take assistance of Medical/Engineering

departments.

14.1.13 Each team will join up with Medical teams who would also be involved in extracting dead and

injured from coaches.

14.1.14 Maximum number of coaches should be tackled simultaneously, except those that have climbed on

top or have telescoped into one another.

14.1.15 Road cranes of sufficient capacity should be arranged so that these cranes can start working from

the center while the 140T cranes could continue working from either end.

14.1.16 Trucks should be arranged for carrying BD equipment near to accident involved coaches, so that

number of coaches can be simultaneously tackled and more work centers can be opened up.

14.1.17 Examine unaffected or re-railed rolling stock and certify their fitness for further movement.

14.2 DUTIES OF SECURITY DEPARTMENT

Main functions of the Security Department can be broadly classified as :

i. Co-ordination with GRP and Local Police.

iii. Protection of luggage.

ii. Crowd management. iv. Protection of Railway property.

14.2.1 Liaison with Civil Police

i. In case of sabotage, liaison with Local Police & officials of District Administration and get early

clearance.

ii. Clearance should be obtained as expeditiously as possible, for starting restoration work.

iii. Additional manpower should be requisitioned from local police officials and District Administration

for purpose of crown control.

iv. Exemption should be obtained from SP of the district for waiving off formalities of Post Mortem of

dead bodies.

v. Obtain assistance from GRP and Local Police as and when required.

14.2.2 Crowd Management

i. The first problem at an accident site is that of surging crowds. Carrying out any kind of rescue and

relief operation becomes next to impossible due to crowd.Railway men who try to undertake any

kind of rescue and relief work become victims of mob fury.

ii. Cordon off the site and prevent unauthorized entry of outsiders.

iii. Segregate the area of accident by putting up temporary barriers using nylon ropes or any other make-

shift device available at the scene so that outsiders do not disturb the site or hamper rescue

operations.

iv. These barriers should be at quite some distance away from the track, so that UCC, CAC and LCCs

are inside the cordoned off area.

v. Provide barricade and ask for additional force to control crowd during VIP visit.

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14.2.3 Protection of luggage

i. Protection unclaimed luggages of passengers till these are duly taken over by commercial department

for safe custody.

ii. Unclaimed luggage of passengers should be isolated and stacked coach wise,with proper labeling

indicating coach no from which recovered.

iii. If possible, the cabin number inside the coach should also be indicated.

iv. All such unclaimed luggage should be protected till they are handed over to claimants or taken over

by commercial department.

v. Unclaimed luggage should be stored in a safe place, preferably part of the same school building

which is being used for preserving dead bodies.

vi. These should be stored in separate rooms coach wise so that it is easy for relatives to identify.

14.2.4 Protection of Railway property

i. Protect Railway consignments/goods/parcels till these are duly taken over by commercial department

and dispatched to nearest station for proper disposal.

ii. Guard perishables goods till they are auctioned off at site or till they are dispatched to nearest station

or being auctioned.

iii. RMS consignments on the train should be shifted to school building for safe custody till Postal

Authorities come and take over the custody.

iv. Provide security for the cash withdrawn for payment of ex-gratia by the commercial department.

v. Preserve all clues and evidences regarding probable cause of the accident and ensure that these do

not get disturbed.

vi. Ensure that no Railway staff tampers with any track fittings, or rolling stock parts.

vii. Anybody found moving under suspicious circumstances should be questioned.

viii. No Railway staff should be allowed to move about near the accident site with loose or piece meal

equipment.

14.2.5 General

i. RPF personnel should respond to any call for assistance to rescue victims and transport them to the

nearest hospital.

ii. Information updated by field personnel at the scene of incident to the RPF functionary in the UCC,

giving the latest situation.

14.3 DUTIES OF ELECTRICAL DEPARTMENT

14.3.1 For discharging the dual responsibility of providing illumination at site and managing the OHE, 2

separate units will be formed at each end of the accident site consisting of ‘General branch’ officers

& staff and TRD officers & staff.

14.3.2 Once 4ARMVs, 2ARTs and 2 BD specials have arrived at the accident site from both ends,

normally no more electrical equipment will be required from anywhere else. The main work will then

consist of using of these resources effectively and efficiently.

14.3.3 Different teams and groups will be formed for discharging various duties of the Electrical

department. Each team should consist of 4-6 members and each

group should consist of 3-5 teams, depending upon requirement.

14.3.4 Site illumination

One Sr. Supervisor should be in-charge of each group working at the site. All‘General Services’

teams at each end of the accident site, would function under directions of one AEE(G).

i. Senior most Electrical Officer at site would make a quick assessment of the electrical requirement of

the site.

ii. This would be done keeping in mind the geographical spread of the site, the size of UCC, LCCs,

CAC and any other requirement as necessary.

iii. Thereafter, he would assess the quantity of electrical fittings and generator sets available in ARMVs

and ARTs.

iv. In order to set up adequate illumination facilities, all generator sets and lighting fixtures available in

ARMVs and ARTs would be used.

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v. First priority for lighting would be the accident site along the track where rescue, relief and

restoration work is going on.

vi. Next priority would be given to lighting up of UCC, CAC and LCCs.

vii. Additional requirements of generators and lighting fixtures, if any, should be called for immediately

from other Railway sources within the division, well in time.

viii. In case divisional sources are inadequate, then sources from other divisions should be tapped.

ix. Officer at site should hire additional generator sets, lighting fixtures and arrange fuel etc. as required,

from non-Railway sources available nearby. List of such sources are given in Divisional DM Plans.

x. Once generators and lighting fixtures have been set up, efforts should be made to tap local power

supply from some nearby sources, if available.

xi. In case power supply is not available nearby and illumination has to continue on generator supply,

then sufficient quantity of petrol and diesel should be procured and kept in stock.

14.3.5 OHE at site

One Sr. Supervisor should be in-charge of each group working at the site. All TRD teams at each

end of the accident site, would function under directions of one AEE/TRD.

i. Immediately OHE should be switched off. In case OHE is to be brought down,the same should be

done immediately so that working of crane does not get held up on account of OHE.

ii. In case slewing of OHE suffices for some sections, then the same should be done quickly to facilitate

crane operation.

iii. Sr. DEE/TRD shall arrange movement of 6 Tower Wagons along with men and material from

adjacent depots from both sides of accident site.

iv. In case more tower wagons are required these should also be requisitioned from other depots along

with men and material.

v. An assessment should also be made of the extent of damage to OHE masts, and other equipment.

vi. Additional requirement of materials, if any should be called for immediately from other Railway

sources within the division.

vii. In case divisional sources are inadequate, then sources from other divisions should be tapped.

viii. In case other divisional sources are also inadequate, then sources from other zones should be tapped.

ix. Availability of OHE masts is a long lead item. Requirement of masts should be quickly worked out

so that these can be moved immediately.

x. Ensure temporary portals are erected without delay.

xi. In case damage to OHE is extensive and a wiring train is considered to be more efficient, then the

same should arranged for from other zone after discussion with RE organisation.

xii. Ensure that the section is earthed before staff starts working near OHE.

xiii. OHE should not be charged until all staff, tower wagons, cranes etc. have cleared the block section.

14.4 DUTIES OF SIGNAL & TELECOMMUNICATION DEPARTMENT

Duties of S&T department consists of providing sufficient and reliable means of communication at

the accident site and other work centers.

14.4.1 Types of communication facilities

For this purpose following types of communication facilities should be provided:

i. Satellite telephones.

ii. BSNL telephones.

iii. Mobile, in case the area is under mobile coverage.

iv. Walkie – Talkie sets.

v. Railway telephones &

vi. PA system.

14.4.2 Locations

These should be provided at following locations:

i. UCC ii. CAC

iii. LCCs iv. Hospitals v. Mortuary

vi. Any other locations as decided

.

14.4.3 Numbers to be provided

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i. Satellite telephones – 05 to be provided. 02 in UCC, 01 in CAC, 02 passengers.

ii. BSNL telephones – 02 in UCC, 03 in CAC and 01 in each hospital.

iii. Mobiles – as many as can be arranged in UCC and CAC. In addition to above at least 02 in each

hospital.

iv. Walkie – Talkie sets – each functionary should be covered.

v. One 25W VHF set shall also be provided in UCC.

vi. One 25W VHF set shall be installed in a road vehicle so that mobile communication can be set up,

upto a range of about 10 Km.

vii. Railway telephones – each functionary in UCC, CAC and LCCs should be covered.

viii. In RE area emergency sockets will be utilized for extending communication to the accident site and

in non-RE area where 06 Quad cable is available the same will be utilized for providing

communication.

ix. PA system – at UCC, CAC and LCCs.

14.4.4 Public Address System

i. Provide adequate number of PA system, Hand sets.

ii. PA system should be provided in UCC, CAC and LCCs. These are to be used for communicating

with passengers and for giving directions to Railway staff.

iii. For this purpose, additional PA systems may become necessary depending upon the requirements

at accident site.

iv. Mega mikes available in ART will also be utilized.

v. Volume of PA system in UCC, CAC and LCCs should be so adjusted that announcements made

over one of them reaches only those areas which are under its jurisdiction. It should not interfere with

announcements being made by other PA systems.

14.4.5 General

i. Ensure availability of adequate copies of Disaster Management telephone directory containing

important telephone numbers.

ii. Adequate number of Mobile Battery Chargers should be provided in UCC, CAC and LCCs along

with number of spare batteries.

14.5 DUTIES OF ENGINEERING DEPARTMENT

Some duties have been detailed in Chapter 11 Section 8. Additional duties are as follows:

14.5.1 AEN/SEE(P.Way/Works) shall collect men, rescue tools and arrive at site by fastest means

possible.

14.5.2 Set up UCC, CAC and LCCs at the accident site.

14.5.3 Assist Medical/Mechanical Department in rescue work.

14.5.4 If necessary contact Army/Navy/Air Base and collect required personnel like Divers for rescue

operation.

14.5.5 If necessary hire Private Road Cranes, bulldozers, Earth movers etc.

14.5.6 02 Engineering specials, one from each end, carrying engineering material and gangmen from the

section.

14.5.7 Additional requirements of track materials, if any, should be called for immediately from other

Railway sources within the division, well in time.

14.5.8 In case divisional sources are inadequate, then sources from other divisions should be tapped.

14.5.9 500 additional workmen are required who are to be moved from adjoining Divisions/Zones.

14.5.10 Each such Division sending assistance should move 250 men along with 5artisans and 5 PWIs.

14.5.11 One DEN and one AEN each should also move to the site of accident from each such division.

14.5.12 Plan for coordinated working and movement of track machine for quick restoration in consultation

with TRD and operating officials.

14.6 DUTIES OF PERSONAL DEPARTMENT

14.6.1 Sr DPO shall proceed to accident site along with all Welfare Inspectors.

14.6.2 Assist Doctors in collecting details of injured/dead and shifting them to hospitals.

14.6.3 WIs shall be available round the clock in shift duty to look after the welfare of injured persons in

each hospital.

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14.6.4 Issue complementary return journey passes to relatives for escorting injured and taking them back

home.

14.6.5 Manning of personnel branch counters in CAC and discharge duties listed out for those counters.

12.7 DUTIES OF ACCOUNTS DEPARTMENT

14.7.1 Making available sufficient amount of cash for meeting emergent expenses.

14.7.2 Opening of current account in a local bank and getting permission for over draft facilities so that

large amount of cash is not required to be carried from far off stations.

14.7.3 Issue of cheques for making of enhanced ex-gratia payments, if so announced at accident site by

Hon’ble MR.

14.8 STAFF MATTERS

14.8.1 First problem is of identifying Railway personnel.

14.8.2 They should be supplied with coloured armbands to be kept in ARMVs/ARTs.

14.8.3 Adequate number of armbands, gloves and facemasks should also be provided in the

ARMVs/ARTs.

14.8.4 Second problem is of communicating with Railway personnel in the crowd.

14.8.5 Microphones/loud hailers provided in ARMVs/ARTs should be used both for crowd control as

also for giving instructions to Railway personnel working at accident site.

14.8.6 Once initial rescue operations have got underway, arrangements have to be made for water and

food for Railway staff working at site. Contract arrangement should be made for supply of food.

14.8.7 Spare coaches should be stabled at nearby stations where watering and

charging facilities are available for stay of staff.

(Chapter – 15)

PASSENGER MANAGEMENT

15.1 GENERAL

15.1.1 Assistance to passengers and their relatives is of utmost importance in relieving them of same of

their misery.

15.1.2 Injured passengers and their relatives are to be treated with utmost courtesy, concern and sympathy

to alleviate their trauma and discomfort.

15.1.3 For dealing with relatives arriving from far long corners of the country, staff fluent in the local

language of the place from where the train originated should be used as interpreters.

15.1.4 Commercial supervisors & WIs should be assigned to talk to injured passengers to ascertain from

them whether they wish to call relatives.

15.1.5 Injured passengers should thereafter be provided with either mobile or BSNL STD phones in order

to enable them to speak to their relatives.

15.2 HOSPITALIZATION OF THE INJURED 15.2.1 General policy in case of Railway accidents in which casualties occur is that of rapid evacuation to

Railway hospital after rendering immediate and necessary first-aid treatment.

15.2.2 In case there are no Railway hospitals nearby, then they are to be admitted in the nearest Govt.

hospitals.

15.2.3 In following cases, injured may be taken to a Private hospital.

i. When there is no Railway or govt. hospital available within a radius of say 8 kms, of the site of

accident or.

ii. When the attending doctor certifies that the treatment in private hospital is necessary in the interest of

the patient.

iii. Except where Railway doctor certified, such injured passenger should normally be eligible to the

lowest class of accommodation in private hospitals where different scales are available.

iv. Where the family of the injured person desires to be provided with a higher class accommodation, the

family should give in writing to pay the extra cost involved directly to hospital authorities.

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15.2.4 For this purpose, each division should make out a working arrangement with such private hospitals

as may be necessary in areas served by them so that in an emergency injury cases can be referred to

hospitals concerned without loss of time.

15.2.5 To facilitate matters and to avoid misunderstandings, CMD should draw up a list of such private

hospitals bearing in mind Railway and non-Railway hospitals in the vicinity.

15.2.6 Power has been delegated to MS/ARMV-in-charge for settlement of charges to be paid for such

cases for each class of accommodation.

15.2.7 Payments to private hospitals under this para can be arranged locally by the Railways and Ministry

of Railways approval is not necessary. (Extract of Para 701(1) & Para 712 of Chapter VII of IRMM

and Para 1421 of Indian Railway Establishment manual and M.O.Rs letter No. MH59/MES/

96/medical alt. 18.12.1959).

15.2.8 When injured are admitted in non-Railway hospitals, Railway doctors should be deputed to these

hospitals to render necessary assistance, including supply of medicines as required which may not be

available in these hospitals.

15.2.9 They should also carefully monitor the condition of injured and maintain an updated list with all

details.

15.2.10 If more than one hospital is involved, apart from deputing doctors to individual hospitals, a

Railway doctor should also be deputed to coordinate and maintain centralized updated position.

15.3 FACILITIES TO BE MADE AVAILABLE IN HOSPITAL

15.3.1 There should be a separate reception counter manned by commercial supervisor or WI at the entry

to the hospital for dealing with relatives of patients who arrive.

15.3.2 A chart should be displayed at this reception counter indicating ward nos. where accident patients

are admitted along with their names, coach no wise.

15.3.3 At the entry to each such ward, a second list should display the name of the patient, coach no and

the bed no inside the word.

15.3.4 Commercial staff and WI on duty at that hospital should carry a last indicating the name, address

and telephone no of relatives as given by the patient, and whether they have been informed or not.

15.3.5 Arrangements should be made to inform the next of kin or a relative or friend of the deceased, in

case identity of the person involved in accident becomes known.

15.3.6 As each relative arrives his name should be marked in the list against the passenger’s name.

15.3.7 Reception counter should be provided with BSNL telephone with STD facility.

15.3.8 There should be 02 mobile telephones for being taking to patients inside words for making outgoing

calls.

15.3.9 Complete medical care of all passengers including payment of medical bills till their final discharge

should be provided.

15.4 COMMUNICATION

15.4.1 STD Telephones/Mobile phones should be made available to passengers to communicate with their

relatives.

15.4.2 Railway Telephones available at adjoining Stations/Cabins/Gates shall be extended to the accident

site.

15.4.3 In case of passenger train accident mobile phones which will be kept at ART/ARME will be used

by the stranded passenger free of charge.

15.5 ARRIVAL OF THE RELATIVES.

i). After a few hours the relatives of the dead/injure will start arriving.

ii). Adequate number of ‘Display Board’ should be available in the ARME/ART.

iii). They should be placed at a suitable place to lead the relatives to the CAC.

iv). Loud speaker should be used to direct the relatives to CAC.

v) Different counter should be opened to assist them as per Para 13.7.

15.6 CARE FOR THE RELATIVES.

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(i) Welfare inspector(WI)/Commercial Inspector(CI) should be available in the CAC to take the

relatives to the hospital where the injured are admitted.

(ii). Name and address should be collected from the ‘Reservation Chart’ after arrival of the relatives.

(iii). If the injured passenger is required to be admitted in the hospital, WI/CI should accompany them.

(iv). Vehicles to be hired to shift the injure/unconscious/relatives to hospital/ mortuary.

(v). WI/CI must be present there till their relatives meet the injure/dead.

(vi). WI/CI should assist them to fill up all the formalities.

(vii). Shelters and readymade food should be arranged for the relatives of the dead/injure.

(viii) if required the passengers to be shifted to hotel/dharmsala on rent.

15.7 SINGLE WINDOW CLEARANCE

15.7.1 CAC should have provision of single window clearance for all legal formalities & multiplicity of

paper work.

15.7.2 Counters provided in CAC should have facilities for following items in the given sequence as

indicated in Annexure – 3.

15.7.3 Reservation chart, for locating the name.

15.7.4List of dead and injured along with name of hospital. The name of passengers involved should be

checked up from the list of dead or injured, if available, and their current status informed.

15.7.5 Counter for providing commercial supervisor or WI as escort along with a vehicle, for

accompanying the relative and going around to various hospitals or mortuary.

15.7.6 Railway doctor for issue of Medical Death Certificate.

15.7.7 Govt. doctor for issue of Post Mortem Clearance, in case the same is necessary.

15.7.8 Municipality official for issue of Official Death Certificate.

15.7.9 Local police for issue of authority for handing over of dead body.

15.7.10Claims counter – Payment of ex-gratia and issue of Claims Compensation Form.

15.7.11Counter for helping performance of last rites in case relatives decide to cremate

the body there itself.

15.7.12Pass counter for issue of return journey pass.

15.8 PERFORMANCE OF LAST RITES

15.8.1 In many cases relatives decide to perform last rites at the place of accident itself

instead of taking the body back to their native place.

15.8.2 In such cases Railways should render appropriate assistance to relatives for

performing last rites.

15.8.3 Information about performance of last rites of the deceased would be conveyed

to the relatives & transport will be provided for carrying the body.

15.8.4 Assistance will be rendered by WI and Commercial supervisor.

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(Chapter – 16)

MEDIA MANAGEMENT

16.1 OBJECTIVE

16.1.1 To post the public with factual information pertaining to the accident.

16.1.2 To convey certain information which is of use to passengers.

16.1.3 To convey specific information which is of use to relatives of dead and injured passengers.

16.1.4 To create a positive public opinion.

16.1.5 To create a healthy relationship with the press and electronic media.

16.2 DUTIES OF PUBLIC RELATION ORGANISATION (PRO)

16.2.1 CPRO and his team will collect whatsoever information is available from Divisional Control Office

and first information would be released to the media within 60 minutes of intimation of the accident.

16.2.2 The information shall include telephone numbers of Help line Enquiry Booths.

16.2.3 CPRO, PRO and the entire PR organization should proceed to the accident site in the 1st Special

train carrying GM and other HQ Officers.

16.2.4 Number of photographers with digital cameras and video photographers should also be taken along

to the accident site.

16.2.5 Both CPRO and PRO will be available in the UCC during the day.

16.2.6 Responsible PR supervisors should be deputed during night shift for interacting with the media, if

necessary.

16.2.7 CPRO will organize Press briefings at fixed timings as detailed in Section 6 below.

16.2.8 PR organization shall monitor various important media channels to keep track of media reporting.


16.3 SPOKES PERSON

16.3.1 Only GM, DRM, CPRO, Chief Emergency Officer in HQ Emergency Cell and Divisional

Emergency Officer in Divisional Emergency Cell are competent to interact or give interview to press

and electronic media.

16.3.2 Apart from the above, any other Officer authorized by GM is competent to interact or give

interview to press and electronic media.

112

16.3.3 Railway’s endeavor shall be to ensure that only factually correct and confirmed information is

relayed to the media.

16.3.4 No inflated or exaggerated version of any fact should be relayed to the media.

16.3.5 Unconfirmed new having no authentic source shall not be relayed to media.

16.3.6 No Railway men shall express or voice any criticism, or express his personal opinion or views about

the accident, at any point of time.

16.4 INFORMATION TO BE RELAYED TO PRESS AND ELECTRONIC MEDIA

Information to be given to media can be broadly segregated into following categories:

16.4.1 Accident

i. Nature of the accident – date, time, place, exact location, train no, number of coaches involved etc.

ii. Details of how the accident most probably occurred.

iii. Prima-facie cause of the accident will be relayed to Media only with the approval of GM.

iv. Sabotage, even if suspected, will not be relayed to Media, without approval of Railway Board.

v. Periodic reports regarding progress of rescue and relief work.

vi. Expected date and time of restoration.

16.4.2 Un-injured passengers

i. Steps being taken to provide beverages, refreshments and first aid treatment for unaffected

passengers.

ii. Steps being taken by Railways for clearance of unaffected passengers.

iii. Expected time of departure of front portion of accident involved train.

iv. Its likely time of arrival at the destination.

v. Expected time of departure of rear portion of accident involved train.

vi. Its diverted route and likely time of arrival at the destination.

vii. In case empty coaching rakes have been arranged, then details of the same.

viii. Road bridging being done, labourers provided for transshipment of luggage.

16.4.3 Dead and Injured passengers i. Steps taken by Railways to render immediate medical attention.

ii No. of injured passengers rescued.

iii. Breakup of their injuries:

- Grievous,

- Simple,

- Trivial.

iv. Names of hospitals where injured are being treated.

v. Approximately how many patients have been admitted in each of these hospitals.

vi. Names of injured passengers.

vii. Communication facilities like Cell phones, STD phones provided at these hospitals.

viii. Payment of ex-gratia.

ix. Facilities offered to relatives of victims, including free pass for journeys.

x. Special trains being run for bringing relatives of dead and injured.

xi. Number of dead bodies recovered and number of bodies identified.

16.4.4 Help line Enquiry Booths i. Setting up of Help line Enquiry Booths.

ii. Details of Help line enquiry Booths as follows:

- Stations where these have been opened.

- Telephone Nos.

- FAX Nos.

- Interest address of ECoR on the Rail net website

16.4.5 Train Services

113

i. Details of train operation with regard to diversion, cancellation etc.

ii. Running of special trains for carrying relatives to the site of accident.

iii. Expected departure time of relatives special from the originating stations.

iv. Refund being granted in Help line Enquiry Booths for passengers whose journey have been

interrupted

16.5 CASUALTY FIGURES

16.5.1 In all accidents, as long as rescue and relief work continues, there is always a difference between

casualty figures given by Railways and casualty figures quoted by the Media.

16.5.2 The reason for this difference is that Railways give casualty figures based on actual number of dead

bodies recovered, whereas Media estimates casualty figures based on the damage visible and likely

final tally.

16.5.3 During Press Briefings, this point should be clarified that at that point of time so many bodies have

been recovered.

16.5.4 However, it should also be made clear that casualty figures are likely to go upsince rescue work is

still continuing.

16.5.5 Assessment regarding likely number of deaths and injuries may also be made if considered

necessary. Such assessment should be based on:

i. Total number of coaches involved.

ii. Number of coaches searched.

iii. Number of coaches yet to be dealt with.

16.5.6 Particular reference should also be made to coaches that are crushed or that have climbed on top,

and have not yet been searched.

16.5.7 For example, the media can be informed that as of 13 hrs., 02 coaches have been dealt with and so

many numbers of bodies have been recovered. 08 more coaches are still to be searched and casualties

are likely to go up.

16.6 PRESS BRIEFINGS AT ACCIDENT SITE

16.6.1 CPRO on arrival at accident site shall collect factual information from the OIC site and relay the

same to Media personnel at site and also to Divisional Emergency Officer in the Divisional

Emergency Cell. Thus, an on lines communication channel will be established to keep media

informed of all important details.

16.6.2 The first Press briefing will be held within one hour of CPRO’s arrival at site. Subsequent briefings

will be held according to the schedule given below.

16.6.3 CPRO or PRO should be available in the UCC during Press Briefings.

16.6.4 There should be fixed time for Press Briefings so that there will be no confusion regarding different

versions given to separate channels at various points of time.

16.6.5 Simultaneous Press Briefings should be held at accident site as also at Hq. Emergency Cell and

Divisional Emergency Cell as per fixed timings given below so that the same version is given by all

concerned.

16.6.6 Information to be given to the media will be of 30 minutes earlier. For example the media briefing

held at 7:30 hrs. will convey all information as at 7:00 hrs on that date.

16.6.7 On the first two days, there should be 3 media briefings per day. These should be scheduled at the

following timings:

i. 7:30 hrs, ii. 13.30 hrs, iii. 19.30 hrs

16.6.8 Thereafter, as per condition of the site, media briefing to be done.

16.6.9 All media releases will be up loaded on the East Coast Railway website, and new page opened to

give specific information with regard to the accident. The priority of information released to various

media will be as under:

i. TV Channels.

ii. Agencies UNI, PTI

iii. Print Media.

16.6.10 Convenience and conveyance of media shall be taken care of by PR personnel with assistance of

Commercial representatives at site. Media persons should be conveyed to hospitals where injured are

being treated.

114

16.6.11Commercial department should ensure that list of passengers who traveled by the accident involved

train along with list of dead and injured in the accident reach PR officials at the earliest.

115

Chapter-17

Rajasthan State Disaster Management Authority The State Government is primarily responsible for management of disasters. The State has appropriate

institutional setup for comprehensive hazard mitigation, preparedness, response and disaster relief

and recovery.

A.Constitution of Disaster Management Authority

The State Government has constituted a State Disaster Management Authority headed by the Chief

Minister to coordinate all disaster management activities among all line departments. The

Authority consists of the following members:

Minister, Finance

Minister, Water Resources

Minister, Rural Development

Minister, Health

Minister, Urban Development

Minister, Home

Minister, Agriculture

Minister, Science & Technology

Minister, Revenue

Minister, Transport

Minister, Planning

Chief Secretary

Addl. Chief Secretary, Development

Secretary, DM&R (Member Secretary)

Rajasthan State Disaster Management - Executive Committee

State Executive Committee

1. Chief Secretary Chairman

2. Principal Secretary, Disaster Management & Relief Member Secretary

3. Principal Secretary, Finance Member

4. Principal Secretary, PHED Member

5. Principal Secretary, Medical & Health Member

B. Disaster Management Group - Executive Committee

A Committee at the administrative level would be constituted under the chairmanship of Chief

Secretary. The members of this Executive Committee on the Secretaries of the following

Departments.

Home

Finance

Energy

Public Works

Urban Development

116

Medical & Health

Public Health and Engineering & Ground Water

Secretary to Chief Minister

Secretary, Irrigation

Secretary, Agriculture

Secretary, Animal Husbandry

Secretary, DM&R (Member Secretary )

Any of the following members may be asked to attend the meeting as and when required by the Chairman:

Station Commander, Army and its nominee

General Manager, Railway

Director General of Police

Director General, Civil Defence

Director HCM RIPA

Incharge, Centre for Disaster Management

BSNL

District Level Executive Committee:-

The District Collector will be responsible for coordinating all disaster management activities at the

district level. There shall be a District Disaster Management Authority headed by Collector.. The

District Disaster Management Committee comprises members from Zilla Panchayat, Zilla Parishad,

different line departments, NGOs, district Red Cross and others to be notified by the Department of

Disaster Management from time to time.In times of disasters, Distt. Collector shall constitute a

District Relief Committee to oversee management of relief. This will be in accordance with the

instructions issued by the Departmentt. of Disaster Management from time to time.

STATE PREPAREDNESS:-

Incident Management Teams: - The state will constitute specialized teams at various levels for

responding to disasters. These specially trained teams will be capable of providing specialized

response to various disasters in minimum time.

(a) State Level : At the state level, Search & Rescue teams will be constituted from the State Police, and

will be provided with the state of the-art equipment for immediate response. The State Home

Department will designate the units for conversion into Specialist Response Teams (SRTs). The State

will also designate training centers for training the SRTs and nominate key personnel within the

Police Training Colleges and Fire Training Institutes as trainers and train them at the national level.

These trainers will then impart training to the SRTs.

(b) District Level :-

Subsequently, Specialized Response Teams at the district level will be designated from the district

level Police and Fire Service personnel and equipped for immediate response in any disaster within

the district. In the event of a request from a neighbouring district these teams will be authorized to

operate under the direction of the Collector of that district.

(ii) Emergency Operations Centre (EOC): The EOCs at the State and District will be activated immediately on the event of a disaster or a

disaster warning. The primary function of these EOCs is to facilitate the smooth inflow and out flow

of relief and other disaster response related activities. These EOCs act as bridges between the center,

state and district. The EOCs have to be equipped with state of the art communication technology and

GIS enabled systems for quick and effective decision making. The structure in which EOCs are

housed must also be disaster resistant. The EOC should also be equipped with a Doctor and First Aid

Equipment apart from its own administrative and maintenance staff.

(a) State Level:

The State Secretariat will house the EOC, which will be a multi-hazard resistant construction with

latest communication system linkages, technologically advanced equipments and trained personnel to

manage it. The EOCs will function as composite Control Rooms to look after law and order issues as

well as disaster management.

117

(b) District Level:

As in the state, a multihazard resistant building with state-of-the-art communication facilities will be

made available round the clock.

(c) On-site Teams :

A mobile EOC for on-site disaster management information will be functional under the supervision

of the District Collector/Deputy Commissioners.

The district administration would be one of the key organizations for issuing warnings and alert.

Additionally, the following agencies competent for issuing warning or alert are given below.

Disaster Agencies

Earthquakes - IMD

Floods - Meteorological Department, Irrigation Department.

Cyclones - IMD

Epidemics - Public Health Department

Road Accidents - Police

Industrial and Chemical Accidents Industry- Police, NPS, Chittorgarh, Collector

Fire -- Fire Brigade, Police, Collector

Rail Accident - Railways, Police, Collector

Telephone No. of Disaster Information

1. State Control Room 0141-1070 2. District Control Room District STD Code +1077

Emergency bus Services in JAIPUR

Service Name Phone No. Contact Info

Accident Cell at Sindhi

Camp, Jaipur

0141-2207908

0141-2207903

H.O. Jaipur

City Bus 0141-2373789 Chief Manager, Vaishali Depot

City Bus 141-2170082 Chief Manager Sanganer Depot

City Bus 0141-2236735,

2232231

Chief Manager, Vidhyadhar Nagar

Depot

Control Room, H.O. (24x7) 0141-2374670,

9413385700

-

Deluxe Depot 0141-2304057 Chief Manager, Deluxe Depot

Deluxe Reservation 0141-2205790 -

118

0141-2204445

Duty Officer Sindhi Camp 0141-2207907 -

Enquiry Narain Singh Circle 0141-2574645,

2574904 -

Enquiry Sodala Bus Stand 0141-2364278 -

Inter State Services (Star

Line & Express) 0141-2373788

Chief Manager, Jaipur Depot

Platform 1 0141-2207906 -

Platform 2 0141-2207912 -

EMERGENCY SERVICES- JAIPUR

Sr.No. Particulars of service Telephone No.

BSNL Mobile

1. Traffic Control Rooms 0141-2565630

2. Help Line 108

3. Police Control Rooms 1090

4. Electricity 0141-155333

5. Police 100

6. Police Control Room (City) -

7. Police Control Room (Rural) -

8. Ambulance 108

9. Hemant Ambulance 0141-2640009 09829064009

10. Mahatma Gandhi Hospital 0141-2771000

11. Monilek Hospital (Critical Care) 2653021/2653019 0998354444

12. Rungta Hospital 0141-4039999 09829066555

13. Sardarji Ambulance 0141-2621631 09413418137

Fire Bridgade Station

14 Amber 0141-2531282

15 Basi Godown Fire Station 0141-2211258

Banipark Fire Station 0141-2201898

0141-2200926

16 Ghatgate Fire Station 0141-2615550

17 M.I.Road Fire Station 0141-2375925

18 Mansarovar Fire Station 0141-5178866

19 VKI Area 0141-2332573

20 CHIEF FIRE OFFICER 0141-2332573

21 Sitapura 0141-2175250

22 XEN Municipal Banipark jaipur

0141-2201898

23 Mahila Chikitsalaya 0141-2601333

0141-2610616

24 Monikek Hospital 0141-2653019-21

25 Santokba Durlabhi Hospital 0141-2566251-53

0141-2574189

26 SMS Hospital 0141-2560291, Ext- 234

28 Swasthya Kalyan Blood Bank 0141-2545293

119

0141-2721771

29 Ummed Singh Sushila Devi Mem 0141-2281020 9314561693

30. Zanana Hospital 0141-2378721 Ext- 219

HOSPITALS- JAIPUR

S.No Particulars of Service Telephone Numbers BSNL Mobile No.

1. Amar Jain Hosipital 0141-2314022 0141-2313099

-

2. Amarnath Alergy & General Hospital 0141-2553737 0141-2553408

-

3. Apex Hospital 0141-2751871 0141-2751872

-

4. Baheti Hospital 0141-2754408 0141-2754048

-

5. Bangar Hospital 0141-2560291 0141-2518211

-

6. Bhagwan Mahaveer Cancer Hospital 0141-2702899 0141-2702107

-

7. Bhandari Hospital & Research Centre 0141-2703851 0141-2703852

-

8. Chest & TB Hospital 0141-2281000 -

9. Deep Hospital 0141-2466600 -

10. -

11. Virndra Laser & Phaco 0141-2707580 9829017147

12. ESI Hospital 0141-2223580 0141-2223579

13. Giriraj Goyal Eye Hospital - 9414779917

14. Gopinath Hospital. 0141-2793333 0141-2791528

15. Govt Dental College & Hospital 0141-2280333/ 2293714

16. J.K. Lon Mother & Child Inst. 0141-2619827 17. Jaipur Calgary Eye Hospital 0141-2521384

0141-2520991

18. Jaipur Hospital 0141-2742557 0141-2741465

19. Jaipuria Hospital 0141-2553420 9829122957

20. Jyotiba Hospital 0141-2376902 21. Kabra Eye Hospital 0141-2742525

0141-2741166

22. Kanwatia Hospital 0141-2301236 23. Liberty Hospital - 9414074818

24. Mahatma Gandhi Hospital 0141-2771777 0141-2771002

25. Mahila Chiktsalaya 0141-2610616 0141-2601333

26. Meera Hospital 0141-2202220 0141-2202748

27. Mental Hospital 0141-2613737 28. Military Hospital 0141-2386199

29. Monilek Hospital 0141-2653021

0141-2651393

120

30. National Inst. Of Ayurveda 0141-2635816

31. Pardya Memorial Hospital 0141-2732914/15

32. Physio Care ----- 09928439995

33. Prakratik Chikitalaya 0141-2710590

34. Railway Hospital 0141-2223735

35. Rajdhani Clinic & Nursing Home 0141-2371202

36. Rajputana Hospital & Res Centre 0141-2351973

37. Ram Avtar Eye Hos & Res Centre 0141-2621448

38. Red Cross 0141-2608716

39. RRC (SMS) 0141-2561903/07

POLICE STATION- JAIPUR

S.No Particulars of Service Telephone Numbers BSNL Mobile No.

1. Adarsh Nagar 0141-2615238/ 0644 2. Amer 0141-2530295 3. Amritpuri 0141-2617448 4. Ashok Nagar 0141-2225650 5. Bajaj Nagar 0141-2705971 6. Bani Park 0141-2202095 7. Bas Badanpura 0141-2630752 8. Bahtta Basti 0141-2307100

0141-2300875

9. Brahampuri 0141-2670095 0141-2672315

10. Chandpole 0141-2378318 11. CID (Badi Chopar) 0141-2601887 12. CID (Crime Branch) 0141-2618573 13. Civil Lines 0141-2223097 14. Control Room (Accident) East 0141-2567436

0141-5115487

15. Control Room (Accident) North 0141-2568721 0141-5115485

16. Control Room (Accident) South 0141-2575171 17. Control Room (Accident) West 0141-2577717 18. Control Room (Jaipur City) 0141-2575715 19. Control Room (Rural) 0141-2577554 20. Control Room (Traffic) 0141-2565630

0141-2561256

21. Control Room (Zila) 0141-2574456 22. Crime Police 0141-1090 23. C-Scheme 0141-2225650 24. Galta Gate 0141-2641067/852 25. Gandhi Nagar 0141-2719150

0141-2719026

26. Ghat Gate (Out Post) 0141-2612589

27. Ghat Gate (Wireless) 0141-2604002

28. Ghat ki Guni 0141-2643456

29. Gopalpura (Out Post) 0141-2721940

121

30. GRP (Railway Station) 0141-2375500 09828279683

31. Harmada 0141-2261400

0141-2330744

32. Hasanpura (NBC) 0141-2223033

33. Hida Ki Mori (Out Post) 0141-2660580

34. Jagatpura (Out Post) 0141-2520642

35. Jalupura 0141-2367588/3589

36. Jawahar Nagar 0141-2623060/4553

37. Jhotwara 0141-2341555/6100

38. Kishanpole 0141-2318159

39. Kothi Koliyan (Out Post) 0141-2613760

40. Kotwali –Chhoti Chaupar 0141-2321444/2444

41. Kunda (Amer) 0141-2530118, 2530295

42 Lal Kothi 0141-2615108/1089

43. Mahesh Nagar 0141-2502331/1437

44. Mahila Thana (Gandhi Nagar) 0141-2701753

0141-2710232

45. Mahila Thana (Kotwali) 0141-2605660

46. Mahila Thana (North) 0141-2601360

0141-2605660

47. Malpura Gate- Sanganer 0141-2730023

48. Maliya Nagar 0141-250642/3040

49. Manak Chowk 0141-2601366/7071

50. Mansarover 0141-2392224/9379

51. Moti Doongari Road 0141-2613663/0633

52. Murlipura 0141-2421200/1300

53. Nahargarh Road 0141-2410464/0100

54. Police Lines –City 0141-2206123/6324

55. Police Lines- Rural 0141-267917

56. Ram Ganj 0141-2661667/170

57. Sadar (Railway Station) 0141-2202677

0141-2207665

58. Sanganer 0141-2545920

0141-2721677

59. Sanganer Sadar 0141-2771020

60. Sanjay Circle (Chandpole) 0141-2378318/319

61. Shastri Nagar 0141-2308100

0141-2304135

62. Shipra Path (Mansarovar) 0141-2784239/3878

63. Shyam Nagar 0141-2811000/1193

64. Sindhi Camp 0141-2206201/5070

65. Sodala 0141-2295920/5866

66. Subhash Chowk 0141-2635840/1790

67. Transport Nagar 0141-2618574/0655

68. Vaishali Nagar 0141-2352088/8504

69. Vidhayak Nagar 0141-2741844

70. Vidyadhar Nagar 0141-2232900/0100

71. VKI Area 0141-2330507/1500

122

Telephone No. of Disaster Management & Relief Department Rajasthan Government

S.No. Name Designation

STD

Code Office Residence Mobile Fax

1 Sh.Kunjilal

Meena Secretary 0141 2227014 2700571 9414080525 -

2 Sh. R.D.Meena Joint

Secretary 0141 2227985 9414180289 9414180289 2227230

3 Sh. Sanjay

Solanki F.A. 0141 2227102 9828166077 9828166077 2227230

4 Smt. Mamta

Rao Assistant.

Secretary 0141 2227084 9610222266 9610222266 2227230

5 Bijender Singh OSD-I 0141 2227885 5130844 9414000240 2227230

6 --Vacant-- OSD-II 0141 2227403 - - 2227230

7 Sh. Tulsi Ram

Agrawal Sr. Accounts

Officer 0141 2227084 2593411 9462295129 2227230

8 Sh. Mukesh

Kumar Verma Programmer 0141 2227084 2395763 9772205412 2227230

9 Manoj Sharma

Statistical

Officer 0141 2227084 - 9413843932 2227230

10 Sh. RS Hada Office Supdt. 0141 2227084 - 9772205450 2227230

Emergency Operation Centre (EOC) #: 1070(Toll Free), 0141-2227603, 2227296, 5110865 FAX)

E-mail : [email protected] District EOC's 1077

123

TELEPHONE NOS. OF SENIOR OFFICERS OF RAJASTHAN GOVT.

STD Code 0141

Sr.

No.

Designation Tel. No.s (Office) Tel. Nos. (Residence)

1. Chief Secretary 2227114 2561324

2. Addl. Chief Secretary 2227587 2706086

3. Secy. (CM’s Secretariat) 2227308

4. Addl. Secretary (Home) 2227660

5. DG (Police) 2606657/2607735 2561688 / 2565224

6. ADG (Railway) 2601394 2591001

7. Commissioner (Information and

PR)

2227057 2201210

8. Secy. (Medical Health & FP) 2227851

9. Secy. (Medical / Education) 2227509

10. Director (Medical Health) 2225653 22274288

11. Principal Secy. (Food & Relief) 2227110 2622281

12. Collector Chittaurgarh 01472-240001 01472-240002

IMPORTANT TELEPHONE NUMBERS OF STATE GOVERNMENTS (Rajasthan) STD

Code-0141

Designation Office Residence Mobile

Fax

Chief Secretary 2227254 2561324/2574477 - 2227114

Additional Chief

Secy.

2705665 2208472 - 2227587

P.Secy./ CM 2227308 - - 2227306

DGP 2607735 2561688

2565224

- 2607735

2561688

ADGP (Railway) 2601394 2354122 - 2601394

Add. Secy. (Home

Secy.)

2227660 - - 2227778

Dir. (Information

and public

relation)

2227057 2700571 - 2227257

Secy./Health and

Family planning

2227851

2227132

2701277 - 2227851

Secy. / Health and

Education

2227509 - - -

Dir. (Health

Medical)

2227795 2701277 - -

Chief Secy./ Food

and rescue

2227683 2350212 - -

124

IMPORTANT TELEPHONE NUMBERS OF STATE GOVERNMENTS,Gujrat

Designation Office Residence Mobile Fax

Chief Secretary 079-23250303 -

Secy. (Home) 079-23250502,

503, 504.

-

Commissioner

(Police)

079-25633636 079-26858828

ADGP (Railway) 23254401 22867001

State police Control

Room

097-25630100

-25630200

-25630300

-25630400

P.Chief Secy.

(Health , Family

,FW planning )

079-23251401,

23251403

079-26852644

Secy.(Health,

Medical)Public

079-23253287

079-23251416

-

Collector-

Ahemdabad

079-27551681 079-22863598

Fire Brigade 079-22148465-

66-57-58

-

Commissioner

Ahemdabad

Munisplty

079-25352828 079-25420600

GRP- Ahemdabad 079-22144887 -

125

IMPORTANT TELEPHONE NUMBERS OF STATE GOVERNMENTS (Haryana)

STD Code -0172

Designation Office Residence Mobile Fax

Chief Secretary 2740118 2748345 - 2740317

Principal staff officer 2740118 - - 2740317

Principal

secretary(CM’s

Secretariate)

2740945 - 9988602786 2740774

Sr.Secretary(CM’s

Secretariate)

2740875 2708224 - 2740526

Secretary (Home) 27940926 2794918 9872858855 2741438,

DGP

2740239

2583281

2777279 09876795090 2740239

2587529

ADGP (Railway) - - - -

IG(Railway) at UMB

(0171)

- - - -

Drictor (Information

&PR)

2740335 2726522 - 2741487

Jt. Secretary

Information &PR)

Secretary(Coordination) 2740960 2545631 - 2740526

Secretary

(Medical,Health&FP)

2711706 - - -

DIG/Rly at UMB

(0171)

2643253

2641982

2610004 - 2643253

2641982

126

CHAPTER 18

Medical prepardness in NW Railway.

The medical department of NWR renders comprehensive healthcare including preventive and

creative services to Railway employees and members of Retired Railway Employees liberalized Health

scheme and a substained number of department of the above two groups

The Div. Hospital of Ajmer is one of the oldest Railway Hospital .and is famous for Orthopedic

Surgery.

The Central Hospital at Jaipur is under upgradaion and gradual modernization of the Central

Hospital is being done and present process for construction of new hospital building is going on .After

upgradation ,there is phenomenal change in the facilities and services provided to the railway beneficiaries

iIt is provided high quality healthcare by the IRMS doctors including the specialists .Morecver, for other

speciality and super speciality services like Oncology, Cardiology ,Neurology , Laparoscopic Surgery etc

has engaged ten Honorary Visiting Specialists in various fields of medicine and surgery . Many major and

special, major surgeries like MIPH , PCNL, Phaco- surgeries, Radial neck dissection, Oncosurgeries like

Commando operation, Ortho –surgeries like Laminectomy , ORIF, Plating, TKR, THR, Arthroscophy etc,

laproscoping surgeries like Lap Cholecystectomy, LAP .Oophprectomy, Lap hysterrctomy etc

Colonoooscopies , Gastroscopies , Bronchoscopies etc are performed here. New Diagonostic test are

introduced too.

Besides these, the primary health care is delivered by the different health units spread over the four

divisions in a systematic way.

Disaster Management Plan of Medical Department/NWR

The general policy in case of railway accidents in which causalities occur is of rendering immediate and

necessary first aid treatment at the site of accident and rapid evacuation.

Duties of Medical Department:

1. Ensuring that the doctors along with para medical staff and necessary equipment reach the

accident site by the quickest means available.

2. Advising the Civil/Pvt./Military hospital in the vicinity of the accident about the assistance

required from them.

3. Setting up of suitable treatment and dressing centers at the accident site for dealing with the

injured.

4. Ensuring prompt removal of serious patients to the nearest hospital for necessary treatment.

5. Ensuring that a railway doctor accompanies the injured persons to the hospital to see that they

are properly attended to.

6. Keeping record of the progress of the injured persons in the hospital On Receipt of Information:

1. Control informs the casualty doctor about the accident.

2. Casualty doctor informs the hospital in charge, CMD, Matron and all other doctors.

3. The staff reports to the casualty and Team A and Team B are activated.

4. Doctor in Divisional Control Room takes position from the site as to the extent of injuries and the

arrangements required and keeps the casualty doctor informed.

5. Team A proceeds to the accident site by ARME or ambulance.

6. Team B remains at the hospital to make arrangements for receiving the injured.

127

7. Inform the nearest hospital about the accident and assistance required.

8. Maintain a record of all information received.

9. At Control: from the list of passengers on the ill fated train contact any doctor on board and take his

advice.

10. On receiving more elaborate and accurate information about the extant of the casualties decide if

more man power, medicines or equipment is required.

11. Independent alternate communication through mobile phones between doctors at site control and

CMD maintained.

12. Call for assistance from neighboring division/zone if nature and magnitude of accident warrants it.

13. Instruct the nearest St. John’s Ambulance Brigade to send men with equipment, if required.

At Divisional Level:

For efficient and prompt management of accidents doctors and para medical staff of each division is

divided into two teams.

Team A:

Objective is to render first aid and speedy evacuation of the injured from the accident to nearest hospital.

1. On receipt of information of any accident from the control, the Casualty Doctor will inform the

MD/CMS/ Sr. DMO (G), other doctors and Matron in the hospital.

2. Team A will be headed by MD/CMS or in their absence Sr. DMO (G) and will immediately rush to

the accident site by the first available means either by ARME, Ambulance or Road Mobile Van.

3. All the members of Team A will reach Railway Station within 15 minutes during day and in 20

minutes in the night.

4. On reaching the station the ARME I/C or team in charge will inform the SS/SM in written that the

team is ready and get the ARME opened.

5. During the journey the team members are assigned their duties.

6. MD/CMS or senior most Medical Officer will be in charge and will coordinate with different

agencies and departments involved in providing relief work at the accident site. He will also act as

the Nodal Medical Officer and communicate various information and instructions to the control

room.

7. He will make an assessment if more assistance is required.

8. ARME I/C will perform medical examination of crew and guard for intoxication and drunkenness

and take blood samples for alcohol.

9. On arrival will set up the following Posts:

(i) Reception Post

(ii) First Aid Post

(iii) Resuscitation Post

(iv) Surgical Post

(v) Comfort and Dispatch Post

(vi) Mortuary

10. Sr. DMO (H) will be overall in charge of maintenance of hygienic condition at the accident site. He

along with health inspectors and his team will carry out necessary disinfectation and ensure

availability of potable water and other comfort services at the site.

11. He will also provide assistance in preparing record of the dead and injured persons.

12. Keep a proper record of the injured along with their name, age, sex, home address, ticket number,

two identification marks and details of injury.

13. Ensure proper identification, preservation and care of the dead

14. The injured will be segregated into grievous and simple at the reception post.

15. Sr. DMO/Surgery and his team will attend the serious patients first and will shift them to the

nearest Hospital where the required facilities are available.

16. Minor cases may be shifted to ARME for medical treatment and comfort.

128

17. Trivial cases will be given first aid at site and disposed off after complete documentation. The

documentation for trivial will be separate from grievous or simple.

18. One doctor will be nominated to visit the Govt./Private hospitals where the injured have been

shifted to provide necessary assistance and documentation.

19. Quick transmission of accurate information particularly the details of the dead and the injured.

20. The team will disperse only after all patients have been attended, treated or shifted to various

hospitals.

21. The progress report shall be conveyed to CMD/CHD on phone daily and confirmation by dak.

Note:

1. All doctors will carry their emergency bags, torches, sufficient clothes and money for exigency for

2/3 days.

2. At the site the doctors will wear their aprons and arm bands. Other staff members will wear arm

bands for easy identification.

Team B:

1. Team B will consist of doctors, matron and para medical staff. They will not proceed to the

accident site.

2. Team B will be headed by the senior most doctor and will be responsible for preparing the hospital

to receive casualties and set up emergency cell in the hospital.

3. They will set up emergency cell in the hospital to coordinate and communicate with the site of

accident, other division and the divisional / Headquarter control rooms..

4. One doctor will sit in the divisional control room.

5. They will request neighboring divisions to keep the medical team in readiness so that their services

can be availed at a short notice, if required.

6. They will liaison with other Govt./Private hospitals to be in readiness to receive and provide

medical treatment to the injured, if required.

7. If required, will move one or more ARME to the site even from neighboring division/zone.

8. They will contact the local hospital (Govt. /Pvt.) near the accident site to provide medical assistance

to the injured passengers.

9. If required, send 2nd

team of paramedical staff, Saint John’s Ambulance Brigade will be sent to the

site. Scouts and guides and Civil defense personal will be directed to the site and the railway

stations to receive and transport the injured victims to the hospital.

10. They will prepare the hospital to receive and provide medical treatment to the injured when they are

shifted to the hospital from the accident site.

11. Keep ambulance with doctor ready at the station to receive injured, if required.

12. The team will keep the operation theatre in readiness.

13. Make arrangement for blood transfusion, if required.

14. Make beds available for the casualties.

Follow up action:

1. Once all the injured persons have been attended and serious patients shifted to hospital all doctors

should sit together and tally their notes to prepare a statement of the total number of dead and

injured along with the nature of their injuries.

2. All injured persons admitted in other hospitals should be attended daily for the first one week and

their progress report sent to CMD/NWR.

3. Medical In charge of ARME should take immediate steps to recoup the medicines and equipment

used during the accident.

Information to be maintained by Doctors:

The following information is to be maintained with the MD/CMS to help in settlement of claims:

129

1. Details of the injured passengers and the dead ones.

2. Nature of the injuries, whether Trivial, Simple or Grievous.

3. Number of patients sent to other hospitals.

4. Names and address of non-railway doctors who attended to the injured.

5. Medicines and supplies received at the accident site and their accountal.

6. CMD should be informed about the details of the injured at the earliest.

7. Daily progress report of the injured persons to be sent to CMD. CMD in turn informs DG/RHS.

At Headquarter Level:

1. As soon as information about any accident is received MD/CMS or in their absence Sr. DMO (G)/

Sr. DMO (H&FW) will inform to CMD/Dy. CMD (T&A).

2. In case of any accident with casualties Dy. CMD (H&FW) will immediately proceed to head

quarter control room and will coordinate with the divisional control room, site of accident and

Railway Board.

3. CMD or in his absence CHD will rush to the accident site. Dy. CMD (H&FW) or in his absence

Dy. CMD (T&A) will man the medical control in the headquarters.

4. The medical control rooms at hospital, divisional and head quarters will be manned by doctors and

supervisors on round the clock basis.

5. Dy. CMD (H&FW)/Dy. CMD (T&A) can call for additional medical officers, para medical staff

and inspectors depending on the gravity of the situation.

6. One additional emergency cell will be set up at CMD’s office to have a liaising with Govt. /Private

hospitals and accident site.

7. This cell will also provide information to DG/RHS or Railway board, if required.

8. Initially accident report will be sent to GM through CSO and Railway Board daily by telephone and

confirmation by dak/Fax.

Disaster Management Plan during Natural Disasters:

During natural disasters such as Earth Quakes, Cyclones, Floods, Breeches etc. the basic disaster

management plan of the Medical Department will remain the same but it will be modified taking into

account the type of disaster, the area affected, the types of medical injuries and the railway set up in the

affected area.

The State government will prepare the disaster management plan for natural disasters in each state. The

Principal of civil medical college or CMHO of the district will be the overall in charge of the disaster

management programme for medical services required of that area/district. He will be responsible for

preparing the plan and executing it while taking help of (other organizations) railways and army etc. during

natural disasters.

130

The Railways will coordinate and cooperate with the state government agencies during the crises. The

railway medical team will report to the State Nodal Disaster Management Officer to help the state

government in giving medical aid to the victims of the disaster. As mentioned

above the railway medical officers and para medical staff will be divided into two teams. Team A will go

and report to the state/district nodal disaster management officer and work under his guidance at the

affected site of disaster. Team B will remain at the railway hospital and will help in setting up

communication and coordination with state authorities, the divisional and zonal control rooms. Team B

will also prepare the hospital to receive casualties, if needed.

For supply of potable water to the affected population CHI will supervise the chlorination of water, he

along with the Sr. DMO/(H&FW) will be responsible for maintaining good hygienic environment and

sanitation of the disaster affected area. To prevent the epidemics of communicable diseases, he will

vaccinate the railway population.

Nodal Medical officer at site will coordinate with civil authorities to provide railway medical personnel

and equipment at the earliest so that rescue operations can be started without delay.

In case more assistance is required at site, CMD/CHD may be requested to mobilize the resources from

nearby Divisions/Zones.

SITE OF

ACCIDENT

ARME VAN

131

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

LEGENDS:

The following are added to the existing Disaster Management Plan of NWR.

(A) NDMA Advice: the following to be followed as part of Disaster Management Plan.

(i) Training of Doctors and Para-medical staff to manage CBRN Disasters.

(ii) Training of Para -medics, Medical First Responders & Quick Medical Reaction

Teams (QMRTS) - in pre Hospital care in case of CBRN Disaster with provision

of Personal Protection Equipments & other equipments to them.

(iii) Co-ordination with NDMA for above training may be required.

A letter is being sent to Railway Board to circulate broad guidelines towards training

of Medical & Para-medical staff in case of CBRN Disasters.

(B) Disaster Management Drills: - One in a year in Railway Hospitals as

RECEPTION POST

FIRST AID POST

COMFORTS &

DISPATCH

MORTUARY RESUSITATION

A

B B

C C

D

D

D

SURGICAL POST

DEATH (A)

MINOR CASUALTIES (B)

SHOCK (C)

GREVIOUS INJURIES (D)

132

advised.

(C) Mock Drills for ART/ARME once in two months if not turned out earlier due to Accidents

/Unusual.

Railway Hospitals & Health Units

There is one Zonal Hospital in the Zone: - Central Hospital Jaipur.

Three (3) Divisional Hospitals at Ajmer, Bikaner & Jodhpur.

Four (4) Sub. Divisional Hospitals at Rewari, Bandikui, Abu Road & Rana Pratap Nagar

HOSPITALS & HEALTH UNITS OVER NWR

Div./

Units

Hospital (Beds) Health

Units

Lock up

Dispensaries

Central and

Divisional

Sub Divisional - -

Name of the

Hospital

No of

Beds

Name of the

Hospital

No of

Beds

- -

Head

quarter

Central Hospital

Jaipur

118 - - - -

Ajmer Divisional

Hospital

206 ABR

RPZ

24

09

9 02

Bikaner Divisional

Hospital

100 0 0 8 01

Jaipur - - RE

BKI

20

18

4 0

Jodpur Divisional

Hospital

117 0 0 8 0

Total 541 4 71 30 03

St. John’s Ambulance Association:

S.No. Details 2010-11 05-06

1 No. of classes in first Aids/Nursing 198 183

2 No. of candidates required instruction 4877 4796

3 No. of appeared for Examination 4833 4754

4 No of certificates , vouchers ,etc 4813 4738

5 No. of certificates revalidated 28 32

Division Wise position of St. John’s Ambulance Brigade

Accident Relief Trains–Man Power Resources

S.No. Division Ambulance

Div

Nursing

Div

Total Cadets/Personnel

1 Ajmer 03 01 04 67

2 Bikaner 02 0 02 60

3 Jaipur 01 0 01 176

4 Jodhpur 04 01 05 160

Total 10 02 12 368

133

Staff Strenth – Medical

ARME Scale I and II over NWR

S.

N

Division Scale I Scale II First Aid Box POMKA

BG MG BG MG

519

09

1. Jaipur Jaipur

(SPRMV)

Sikar NIL Reengus

Rewari

Total 02 01 00 01 519 09

2. Ajmer Ajmer Mavli Jn. Beawar

NIL

631

40

RPZ(SPART) Udaipur City

Sojat Road

Mavli Jn.

Jawai Bandh

Marwar Jn.

Sareri

Kamli Ghat

Dungar pur

Total 02 02 08 00 631 40

3. Bikaner Lalgarh Hanumangarh Bhiwani Loharu

231

44

Suratgarh Hissar Ratangarh

Suratgarh Nohar

Mahajan Sri

Ganganagar

Sadulpur

Sri

Dungargarh

Shri

Karanpur

Total 02 01 04 07 231 44

4.

Jodhpur Jodhpur

NIL

Pipad Road

NIL

442

53

Merta Road Luni

Balotra

Gadra Road

Phalodi

S.No. Division ARME SCALE- I ARME SCALE-II

1 Ajmer 04 (02BG,02MG) 08

2 Bikaner 04(02BG,02MG) 11

3 Jaipur 02(01BG,01MG) 01

4 Jodhpur 03(02BG) 14

Total 13(8BG, 5MG) 34

134

Nagaur

Osian

Pokharan

Jaisalmer

Degana

Makrana

Raniwara

Jalore

Didwana

Total 02 00 14 00 442 53

Grand Total

Scale I – 12

Scale II - 34

08 04 26 08 1823 146

TRAINS & STATIONS HAVING AUGUMENTED FIRST AID BOXES IN NWR

S. No. Division Station Train

1. Jaipur (i) Jaipur (i) Jaipur – Chennai Exp. (12968/12969)

(ii) Jaipur – Mysore Exp. (12976/12975)

(iii)Jaipur– Mumbai Central Exp. (12956/12955)

2. Ajmer (i) Ajmer

(ii) Udaipur

(iii) Abu Road

NIL

3. Bikaner (i) Bikaner

(ii) Shri Ganganagar

(iii) Suratgarh

NIL

4.

Jodhpur (i) Jodhpur

(ii) Muna Bao

(i) Jodhpur – Indore Exp. (12465/12466)

(ii) Jodhpur – Delhi Exp. (12461/12462)

TOTAL 09 05

1. Distribution of Beds-NWR.

Division No. of Beds Total

Div.

Hospital

Sub-Divl. Hospital

Central Hospital, Jaipur 118 - 118

Ajmer Division 206 ABR – 24, RPZ - 09 239

Bikaner Division 100 - 100

Jaipur Division - RE – 20, BKI – 10 30

Jodhpur Division 117 - 117

Total 541 63 604

Staff Strength

Sr No. Category HQ Ajmer Bikaner Jaipur Jodhpur

. Group A

135

1. Medical officer 04 40 24 17 26

Group B

1 APHO 01 - - - -

2 AHO 01 - - 01 -

3 AHEO - - - - -

4 A.PHY.O - - - -

5. ANO 01 01 01 01

Group C

1 Pharmacists 41 24 29 24 2 2Health Insp 13 18 10 07

3 Radiographers 05 01 05 01

4 Lab. Staff 12 02 05 04

5 Ministeral Staff 15 9 8 11

6 Nurse Staff 84 40 38 44

7. Mid wives 03 01 04 -

8 Drivers 08 05 04 08

9 Dressers /OTA 26 18 20 16

10 Cooks 08 03 05 05

11 ECG technicians 01 - - -

12 Physiotheraparists 01 01 01 01

13 Dialysis technicians 0 - - -

14 Dieticians 0 - - -

15 Food Chemists 0 - - -

16 Laundry Supervisor 0 - - -

17 Health Visitor 0 - - -

18 Stores Inspector 0 - - -

19 SM Operator 01 - - -

Total 263 121 160 149

Sr No. Category HQ Ajmer Bikaner Jaipur Jodhpur

. Group C

1 Sr. DEE - - - - -

2 DEE 1 01 - - -

3 EE - - 01 01 01

4 Compilation Clerk - 01- 01 01 01

5 SFWO - - - 01 01

6 FWO - 01 01 - -

TOTAL 02 03 03 03 03

136

CHAPTER- 19

Role of RPF in the event of Railway Accidents and other calamities

RPF have to play in the event of Railway accidents causing huge loss and damage to Railway

property and injury to passenger in cases of sabotage or natural calamities . RPF would normally be the

first uniformed Force to arrive at the scene of accident and therefore , they have to play a very important

role. Disaster Management Team have been formed in all divisions to attend any type accident and

disaster . Dog Squads are available with the RPF and are used as and when required.

ACTION AT THE SCENE OF INCIDENCE BY RPF : The senior most RPF Office available a the

site if incident will assume control and immediately start the following action-

1- Segregate the area of incident by establishing temporary barriers by use of nylon ropes or any other

makeshift deice available at the scene.

2- Baggage of passengers will be isolated and protected and consigned goods be taken care.

3- RPF personnel will respond to any call for a assistance to rescue victims and transport them to

nearest Hospital.

4- Hourly Sitreps will be sent by the officers at the scene of incident to the Divisional / Zonal

Control Room giving the latest situation.

5- A temporary RPF ASSISTANT POST (shed or tent) with proper Board will be established at a

conspicuous location so that the people needing help could approach the RPF .

6- The senior most officers available at the scene of incident will also ensure proper documentation

about the number of persons injured or dead, giving their identity and address

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147

CHAPTER 20

Delegation of Powers

SOP Part-B MISC. Matters with correction slips

Power Delegates to

1 2 3 4 5 6 7

S.N

o.

Natue of power AGM/

PHODs/HODs

DRMs/

ARDMs/SAGs

Officers in

independent charge

Dy.HODs

and JA

Grade

Officers of

Division

Sr. Scale and Asstt.

Officers

Remarks and

Authority

1

(a)

Accidents: Sanction of

expenditure incurred in

restoring through

communication

interrupted due to

floods, earthquakes,

accidents etc. for

transshipment of trains

including expenditure on

feeding of labour etc

DGM/PHODs/

HODs of

T&C/Engg/S&T/

Elect/ Mech. Deptts

have powers upto

Rs.50,000/- in each

case.

DRMs/CAM-

ADI/SAG Officers

of T&C/Engg/

S&T/Elect/ Mech.

Deptts in

independent charge

are authorized to

sanction Rs.50,000/-

in each case,

ADRMs upto

Rs.20,000/- in each

case.

Sr. Divl.

Officer of

T&C/Engg/

S&T/ Elect/

Mech.

Deptts are

delegated

these powers

upto

Rs.10,000/-

in each case.

Divl. Officers & Sr.

Scale Officers of

T&C/Engg/S&T/ Elect/

Mech. Deptts in

independent charge

may sanction

expenditure upto

Rs.5,000/- in each case.

Asstt. Officers of T&C/

Engg/ S&T/ Elect/

Mech. Deptts in

independent charge

may exercise these

powers upto Rs.2,000/-

in each case.

1(b) Accidents:Sanction of

expenditure incurred in

respect of fees to Govt.

Medical Officers &

Private Medical

Practitioner for medical

aid rendered to injured

persons upto Rs. 150/-in

each case and to injured

cattle upto Rs.100/- in

each case

COM/CCM/CSO

/CCO/ CMSM are

delegated these

powers.

DRMs ADRMs/

SAG Officers of

T&C Deptts in

independent charge

are delegated these

powers.

Sr. DOM/

Sr. DCM are

delegated

these

powers.

DOMs and DCMs will

exercise these powers

where these posts have

not been upgraded.

Area Managers in Sr.

scale and Jr. scale are

delegated these powers

1(c) Accidents:-Sanction

expenditure on

photographs at the site

of Accident.

Not Applicable DRMs ADRMs are

delegated these

powers upto

maximum Rs.5,

000/- in each case.

Sr.DOMs

are

delegated

powers upto

Rs.2, 000/-

in each case.

DSOs are delegated

same powers

5(a) Hiring of transport

Vehicles: Hiring of

Transport vehicles on

specific occasions in

urgent cases where

Railway transport is not

available/ not admissible

PHODs & DGM/G

– Full Power,

subject to

availability of

funds and with

concurrence of

associate finance.

DRMs – Same as in

Column

nil nil Authority: Item

No. 17, note (2)

of advance

correction slip to

Annexure – II to

chapter V of

Financial Code v

5(b) Hiring of road vehicles

to render medical aid in

emergencies at the site

of accidents, not only to

transport Doctors, para-

CMO Full powers.

Note Hiring of

vehicles should be

resorted to only at

places where the

DRM / ADRMs /

CHS / CMSs full

powers.

Note:-As in Col.3.

MSs /Sr.

DMOs full

powers.

Note:-As in

Col.3.

DMOs / ADMOs in

independent charge full

powers.

Note:-As in Col.3.

148

medical staff and

disaster equipment to the

site but also for

transporting causalities

to the nearest hospital

medical officer

concerned does not

have an ambulance

or some other

railway vehicles is

otherwise not

available.

(Authority: Board’s

letter

No.80/H/7/2/dt.9/1

4/1980)

1(a)

(i)

CS-

14B

Financial Powers for

activity concerned with

respective departments

for quicker operations

during accidents.

AGM: Full Powers No Power 1.Sr. DME/

Sr. DMO/

Sr. DCM :

Up to Rs. 2

Lakhs

2. Sr. DEE/

Sr. DSTE/

Sr. DEN:

Upto Rs. 1

Lakhs

No Power Railway Doctor/

SS/ SM of

Station nearest

to the accident

site are

empowered to

make spot

payment for

such assistance

requisitioned

from nearby

civil hospital

5(b)

(i)

CS-

14B

Requisitioning the

Medical assistance from

the civil side in case of

accidents.

AGM has full

power.

CMD only: Full

Powers

DRMs/ ADRMs:

Full Powers

No Power No Power

Railway Doctor/

SS/ SM of

Station nearest

to the accident

site are

empowered to

make spot

payment for

such assistance

requisitioned

from nearby

civil hospital

5(d)

(i)

CS-

9B

Requisition helicopter/

aeroplane for reaching &

dispatching rescue teams

at the site of serious

accident for rescue

operations

No Power DRMs only: full

powers.

No Power No Power Rly. Board’s

letter no.

2002/Safety-

1/6/6 dtd.

13.06.2004

Note: The above delegation of power will be at discretion of GMs/DRMs. However, these points may be covered for exercising these

powers:

1. Where more than 10 casualties (deaths-cum-serious injuries) are feared and it is difficult for these officers to reach the site with in

reasonable time.

2. Where heavy damage is caused to Rly installation in sensitive and tension filled areas (e.g. wreckage of track, bridges, etc. through bomb

blast, other means of sabotage etc.).

3. Where public reaction in case of late arrival of senior officers at site is likely to be highly adverse.

4. Normally, One helicopter should be requisitioned except in the cases where both GM & DRM are essential to reach the site at once to

satisfy the public & the press. However, to dispatch the rescue team at the site of accident, separate helicopter/ aero plane may be

requisitioned, if so needed.

5. The GMs/DRMs may exercise the above powers personally and may not be delegated these powers.

5(d)

(ii)

CS-

9B

Requisition

helicopter/ aero

plane to

evacuate injured

and dead in the

event of serious

accidents.

No powers No powers No powers No powers Rly. Board’s letter no.

2002/Safety-1/6/6 dtd.

13.06.2004

149

1. GMs may personally exercise these powers and may not delegated these further.

6(a)

CS-

15B

To sanction

cash imprest of

Rs. 25,000/- to

each ART

incharges for

maintaining

ART/ARMV

with finance

concurrence.

CME: Full

Powers

Nil Nil Nil Autority:

Rly. Bd’s letter no. F(X)II/

2003/PW/9 pt. dtd.

16.08.2004. Cash imprest

of Rs. 25,000/- for

maintaining ART/ ARMV

and Rs. 15,000/- for

maintaining Breakdown

Crane.

6 (b

CS-

15B

To sanction

cash imprest of

Rs. 15,000/- to

each ART

incharges for

maintaining

Breakdown

Crane with

finance

concurrence.

CME: Full

Powers

Nil Nil Nil Same as above

15

(a)

(ii)

CS-

2B

Immediate

hiring of few

Cellular

phones by the

Station

Managers/

Station

Masters in

case of

passenger

train accidents

to meet the

needs of

stranded

passengers

free of charge

CSTE have

full powers

DRMs are

delegated these

powers with the

concurrence of

associate

finance.

No powers No powers

Note:

1. DRMs may delegate necessary powers for immediate hiring of few cellular phones to Stations Masters/ Station Managers in consultation

with associate finance. The number of Cellular phones to be given to Station master/ Station Manager will be fixed by DRMs in consultation

with associate finance.

2. The facility of cellular phones to passengers will be provided free of charges only in case of a passenger train accident.

3. The cellular Phone will be hired only at those stations, where the Cell connectivity is available.

150

23

(a)

(i)

CS

-

7B

Emergency repairs

and purchase of

spares incidental to

such repairs of

critical equipments

such as 140 t cranes

and HRD & HRE

equipment.

AGM has full

powers.

DRM/CWM in SAG

upto Rs. 1 Lakh per

breakdown with finance

concurrence.

Note:

Where purchase of PAC

spares is involved, each

PAC item costing more

than Rs. 10,000/- should

be purchased with prior

finance concurrence. The

annual ceiling limit for

such purchase and

repairs will be Rs. 10

Lakhs.

CWM in

JAG up to

Rs. 50,000/-

per

breakdown

with finance

concurrence

.

Note:

Same as in

Column no.

4.

No

power

s.

1. Cases exceeding Rs. 1 Lakhs

would require AGM/GM’s

sanction with prior finance

concurrence. 2.Procurement

of spare parts along with the

Emergency repairs should not be

piecemeal to avoid finance

concurrence and the purchase

should be resorted to only in

emergencies duly approved by the

sanctioning authority. 3. The

annual year for the ceiling

prescribed would be the financial

year 4. A register showing the

details of expenditure incurred on

each breakdown should be

maintained so as to enable a watch

being kept over the ceiling limit

prescribed. The associate finance

officer should maintain one set.

5.These powers are delegated to

DRMs for maintenance of HRD &

HRE machines only and CWMs

for POH of 140t cranes only. For

the other the existing procedure

should be followed which may be

ensured by associate finance

officers. 6. Prior funds

availability should be ensured.

7. The work of POH of Track

Machines should be done

departmentally with existing

manpower.

151

SOP Part-E WORKS MATTERS

6. Works commenced

under urgency

certificate under all

demands excluding

demand No. 16 for

essential works to

safe guard or

restore

communication

interrupted by

flood, earthquakes

or accidents prior

to sanction of

detailed estimate

and allotment of

funds.

Up to Rs. 1

Crore

Up to

Rs. 1

Crore

Up to

Rs. 50

lakhs

Up to

Rs.

50

lakhs

Up to

Rs. 10

lakhs

Nil Remarks-As

per Para

1103E and

1104E and

other

instructions

issued time to

time

d. Single tender

A. In

Emergent

situation

97/CE-1/CT/32 dt. 27.8.97.

(ii)Engineering Code Para

1214-

(i) Accidents,

breaches involving

dislocation traffic

Nil Up to

Rs. 20

lakhs

per case

with an

annual

ceiling

limit of

Rs. One

crores

with

prior

con

currenc

e of

FA&C

AO.

To be

exercise

d only

by

DRM

Up to

Rs. 10

lakhs

per case

with

annual

ceiling

limit of

Rs. 50

lakhs

with

prior

concurr

ence of

Sr

DFM.

Nil Nil - -

(ii)(ii) Any other

situation subjected

to :

(I)Prior

Concurrence of

FA&CAO is

obtained (II) No

post-facto sanction/

ratification will be

allowed (III) Single

Tender should be

resorted to only

after exhausting the

Open

Tender/Special

Limited Tender

routes (IV) Tight

targets and urgency

Nil Nil Nil Nil Nil Nil

152

cannot be accepted

as a reason for

calling single

tenders. In these

cases, Limited

Tenders/special

Limited Tender

should invariably

be called for from

the approved list

and not from non-

registered

contractors.

To enter into Annual Maintenance Contract for equipments on single tender

basis to be placed on OEMs/Authorized dealers

For critical type of

equipments such as

Track machines,

equipment of

Disaster

Management viz.

HRE, HRD and

140 T DSL BD

cranes on single

tender basis with

OEM or their

authorized agent

with finance

concurrence

Full powers Up to

Rs. 10

lakh per

item per

annum

Nil Up to

Rs10

lakh

per

item

per

annu

m

Nil Nil

b Other equipments

not covered in item

no. (a) above

including medical

and surgical

equipment.

Full powers Up to

Rs.

2.5lakhs

per item

per

annum

subject

to

annual

ceiling

limit of

Rs.50

lakhs

Nil Up to

Rs.

2.5lak

hs per

item

per

annu

m

subje

ct to

annua

l

ceilin

g

limit

of

Rs.50

lakhs.

Nil Nil

Board’s

L.No.F(X)II/9

9/

PW/3 dtd.

20.10.99 ;

F(X)II/-

2004PW/8 dtd.

30.11.05

NOTE: (1)The annual maintenance Contract on single tender basis may be awarded on proprietary Article certificate Items.

(2)This would need the prior concurrence of finance. (3)The AMC s should be awarded to OEMs or authorised dealers

only.(4)Since AMC s are in the nature of Service Contracts and OEMs/Authorised Dealers are often reluctant to submit Earnest

Money / Security deposits/ Performance gurantee, this need not be insisted upon in each case. Care may, however, be taken to

enter into such contracts only with reputed dealers so as to ensure satisfactory performance and minimum downtime of the

equipments.(5)The overall limit for each workshop is Rs.10 lakhs per annum.(6)The above power may be exercised subject to

availability of funds.(7) Normally the work of repair of widow AC, Spilt AC, water coolers is under taken departmentally.

However to enter AMC for such repairs from out side agency a certificate to this effect that works can not be under taken

departmentally, may to be given by controlling officer. Such repairs may normally be done through open tender from reputed

firms (8) Advance payments to OEM/ Authorized dealers can also be sanctioned upto 2 lakhs. Advance payment can be

sanctioned upto Rs 20,000/- per annum without insisting upon a guarantee bond in terms of Railway Board’s above letter dated

27-06-2000. Advances exceeding Rs 20,000/- per annum shall however be invariably covered by a bank guarantee for an

equivalent amount in term’s of Board’s above letter dated 06-12-99.

153

S.

No. Particulars Authority

Commercial Matters POWERS DELEGATED T0

HEADQUARTERS OFFICERS DIVISIONAL OFFICERS

CCM

PHOD/

CHOD

CCM

's

HOD

Dy.C

CM's SCM DRM ADRM

Sr.

DCM DCM

Reference

under

which

delegated

6

(A)

To make Ex-gratia

payments to persons

seriously injured or

dependents of

persons killed in

railway accidents.

Railway servants on

duty or traveling as

passengers.

In case of death Rs.

15000/- in each case.

a) In case of grievous

injury, Rs. 5,000/-

per case

irrespective of the

period of

hospitalization.

b) In case of simple

injury Rs. 500/-

per case.

Rly. Bd.’s

letter No.

86-TG

II/1033/2

Policy

dated

12.03.86

&

06.05.88A

nd

93/TC/III/

122/1/

Exgratia

Dt.

14.07.97

Full

powers

Full

power

s

(CCO

only)

NIL NIL Full

powers

Full

powers

Full

powers

Full

power

s

Main letter

No. 98-

G/O/Pt. IV

& 240-

MC/Pt.

VII

SOP/94

dated

15/28.03.9

5

Note – No ex-gratia payment would be admissible to the trespassers, persons electrocuted by OHE and road users at un-manned level

crossings.

S.

No. Particulars

Authorit

y

EXTENT OF POWERS DELEGATED T0

HEADQUARTERS OFFICERS DIVISIONAL OFFICERS

CCM

PHOD/

CHOD

CCM's

HOD

Dy.C

CM's SCM DRM ADRM

Sr.

DCM DCM

Referenc

e under

which

delegate

d

6.

(B) Ex-gratia

payment to road users

who meet with an

accident due to

railway’s prima-facie

liability at manned

level crossing,

(a) In case of

death Rs, 4,000/- per

case. (b)In

case of grievous

injury Rs. 1500/- per

case. c) In

case of simple injury-

NIL

Board’s

letter no.

93/TC/III/

122/1/Ex

Gratia

dated

14.07.97

Full

powers Full powers NIL NIL

Full

powers

Full

powers

Full

powers

Full

powers

Main

letter No.

98-

G/O/Pt.

IV &

240-

MC/Pt.

VII

SOP/94

dated

15/28.03.

95

NOTE: 1. Such payments will be counted towards the amount of compensation payable if action is tenable against the railways under

the law of torts and award is actually guaranteed by a Court of Law. 2.

Ex-gratia payment should also be made to railway servants killed or injured by a moving train while performing their duty, for

example, Gang man working on track run-over accidentally by a moving train

154

1.

To make Ex-gratia payments in case of Train

Accident (as defined under Section 124 of

the Act 1989).

c) In case of death Rs. 50,000/- in each case.

d) In case of grievous injury, Rs.25,000/- per case

irrespective of the period of hospitalization.

In case of simple injury Rs. 5000/- per case

No.2011/TC/-III/27/29/Ex-gratia dated 26.07.2012

2.

To make Ex-gratia payments in case of

Train Accident at Manned Level Crossing

(due to Railway ‘prima facie liability).

e) In case of death Rs. 50,000/- in each case.

f) In case of grievous injury, Rs.25,000/- per case


In case of simple injury Rs. 5000/- per case

No.2011/TC/-III/27/29/Ex-gratia dated 26.07.2012

1

(A)

To make Ex-gratia payments to persons seriously

injured or dependents of persons killed in railway

accidents. Railway servants on duty or traveling as

passengers.

g) In case of death Rs. 15000/- in each case.

h) In case of grievous injury, Rs. 5,000/- per case


i) In case of simple injury Rs. 500/- per case.

Rly. Bd.’s letter No. 86-TG II/1033/2 Policy dated 12.03.86 &

06.05.88

And 93/TC/III/122/1/ Ex gratia Dt. 14.07.97

(B)

Ex-gratia payment to road users who meet with an

accident due to railway’s prima-facie liability at

manned level crossing,

a) In case of death Rs, 4,000/- per case.

b) In case of grievous injury Rs. 1500/- per

case.

c) In case of simple injury-NIL

Board’s letter no. 93/TC/III/122/1/Ex Gratia dated 14.07.97

1. Such payments will be counted towards the amount of compensation payable if action is tenable against

the railways under the law of torts and award is actually guaranteed by a Court of Law.

2. Ex-gratia payment should also be made to railway servants killed or injured by a moving train while performing

their duty, for example, Gang man working on track run-over accidentally by a moving train 3. No Ex-gratia payment would be admissible to the trespassers, persons electrocuted by OHE and road users at

unmanned level crossing.

155

OUTLINE SCHEMATIC PLAN OF UCC/CAC/LCCs Annexure –i

[ Remote Disaster site ] (Nearer to main Disaster site) [Remote Disaster site ]

(if required) (if required)

UCC

LCC-1 LCC-2

CAC

UCC : Unified Command Centre

CAC : Combined Assistance Centre



156

Annexure – 2

DETAIL SCHEMATIC PLAN OF UCC

12

1

11

2 3 4 5 6 7 8 9 10

1. Medical 7. OC Site and Officers

2. Commercial 8. Mechanical

3. Operating 9. Electrical

4. Safety 10. S & T

5. Security 11. Civil

6. Public Relations 12. Spare

157

Annexure – 3

DETAIL SCHEMATIC PLAN OF CAC

2 3 4 5 6 7 8 9 10

11

1

12

Entry Exit

1. Commercial – Reservation Chart 7. Municipality Official – Issue of Official

Death Certificate.

2. Medical – List of dead and injured. 8. RPF/Local Police – Issue of authority

for handing over dead body.

3. Commercial – Provision of escort and vehicle. 9. Commercial – Payment of Ex-gratia,

Issue of Claims Forms.

4. Railway Doctor – Issue of Medical Death 10. Commercial – Assistance for performing

Certificate. Of last rites.

5. Govt. Doctor – Issue of Post Mortem Report. 11. Personnel – Issue of Return Journey Pass.

6. CAC in-Charge and Officers. 12. Operating – Arrangement for Return Journey.

158

Standard Tool and Equipment list for ART Annexure – iv

S No

Description of item ‘A’

class

ART

‘B’

class

ART

‘C’

class

and

SP -

ART 1 2 3 4 5

I. Generators & Electrical Equipments (Director Elect. Engg. (G)

Railway Board Letter No. 99/Elect.(G)/113/1 Dt. 16/7/2003). 1 Diesel Generating sets of 15 KVA capacity 230 V * 1 Set 1 Set -

2 Generator set Kerosene driven 1.5 KVA 230 V 20 Sets 20 Sets 2 Sets

3 Complete luminiar fitting with

1000 W Halogen lamp and control gear 10 Sets 10 Sets 2 Sets

4 Complete luminiare fitting with 150 W Metal

Hallde lamp and control gear 40 Sets 40 Sets 10 Sets

5 Telescopic stand 2 meter high for mounting

luminiare for Halogen/Metal Hallde fttings 20 Sets 20 Sets -

6

PVC insulated and PVC sheathed 3 core flexible

cable 23/0.193 mm 15 m long with 15 weather

proof I.C. pin for weather proof I.C. socket.

50 Nos. 50

Nos. 12 Nos.

7 PVC insulated and sheathed 3 core flexible cable

23/0.193 mm 1500 Mtrs.

1500

Mtrs. 300 Mtrs.

8 Kerosene oil in 200 litre drums 3 Nos. 3 Nos. 3 No.

9 Diesel oil in 200 litre dum 1 No. 1 No. -

10

Polythene containers 20 ltrs. Capacity for handling

kerosene and pouring in to auxiliary tanks of

engine.

18 Nos. 18

Nos. 4 Nos.

11 Lubricating oil 40 Ltrs. 40 ltrs. 5 Ltrs.

12 Oil measuring can 1 litre capacity 6 Nos. 6 Nos. 1 No.

13 Insulation tape PVC in rolls of 10 mtrs. 24 Nos. 24

Nos. 6 Nos.

14

Tool set comprising of 254 mm cutting pliers-1 no.,

screw driver round-300 mm, 150 mm,100 mm-3

nos., knife-1 no., Hammer DP-1 no.

1 set 1 set 1 set

15 Spanner DE 3 mm to 19 mm in steps of 1.5 mm 1 set 1 set 1 set

16 Socket spanner with lever 3 mm to 19 mm 1 set 1 set 1 set

17 Aluminum telescopic ladder 2 Nos. 2 Nos. -

18 Earthing rod for earthing OHE ** 2 Nos. 2 Nos. -

19

Portable switch board with water proof sockets each

capable of taking 500 watt load ( 2 sockets of 5

amps and 2 combination sockets of 5/15 amps)

4 sets 4 sets 1 set

20 Drum of fixed stand for main cable 2 Nos. 2 Nos. -

21 Battery charger 230 V AC/110 V DC, 60 Amp. 2 Nos. 2 Nos. -

22 100 W gas filled bulbs bayonet type alongwith

holder in wire cage and with handle and hook. 6 Nos. 6 Nos. 4 Nos.

23 Telescopic masts 6 metres high 4 Nos. 4 Nos. 2 Nos.

159

Not - * To avoid premature replacement of existing 6 KVA DG set, the existing 6 KVA DG

set should only be replaced by 15 KVA DG set when it is due for replacement. All new ARTs

shall be equipped with 15 KVA DG set.

** To be provided on electrified section only.

II. Illumination other than Electrical

1 Emergency Inflatable Lighting Tower 4 4 -

2 Self ignited gas Patromaxes cap. 02 Kg 12 6 6

3 Flame proof torches 2 1 1

4 Spare mantles for petromaxes 2 Doz. 1 Doz. 1 Doz.

4 Spare torch bulbs (4.5 V) 10 5 3

5 Digital Rescue Lights 4 2 1

6 Torches ( 3 dry cell ) 15 10 05

7 Dry cell 100 50 25

III. Oxy Cutting Equipment

1

Cutting torch similar to outgun cutter type

S.No.57/11838 with complete set of nozzles 1/16”,

5/64”, 3/32”, 7/64”, 1/8” hoses clips and

accessories.

2 Sets 2 Sets -

2 Parallel/straight cutting torch with spare nozzle

similar to outgun cutter type 5 No. 57/11838. 1 Set 1 Set -

3 Pressure gauges Oxygen (Double type) 3 2 -

4 Pressure gauges Acetylene (Double type) 3 2 -

5 Acetylene cylinder 150 Cu. Ft. 3 2 -

6 Oxygen cylinder 150 Cu. Ft. 6 4 -

7 Goggles 2 Pairs 2 Pairs -

8 Gloves and leg guard- leather 2 Pairs 2 Pairs -

9 Tool sets for maintenance 1 Set 1 Set -

10 Spare Gas Hoses, Red and Black 15 Mts

each - -

11 Oxy-fuel cutting equipment (under water

cutting) complete set (for SP ARTs) - - 1 Set

IV. Electrically Operated Cutting and Boring Tools

1 Portable electrically operated cutting and

boring Tools for SP ART - - 1 Set

V. Hydraulic Re-railing equipment and Hydraulic Rescue Device

1 Hydraulic Re-railing equipment 1 Set 1 Set 1 Set

2 Spare Power pack for HRE 1 1 1

3 Spare Control table for HRE 1 1 1

4 Hydraulic Rescue device 1 Set - -

5 Inflatable Air Bags in SP ART - - 1 Set

160

VI. Ropes & Winches

1 Wire rope 1" dia, length 6 mtrs with loop at one end

and hook at other end (For BG ART) 2 - -

2 Wire rope 1" dia, length 30 mtrs with end loops 2 - -

3 Wire rope 2" dia ,length 5 mtrs with loops at both

end 2 - -

4 Shackle U/Harp type20 tons capacity (For MG –

ART) 2 2 -

5 Shackle U/Harp type30 tons capacity (For BG

ART) 4 - -

6 Gloves leather (Steel Re-inforced) 30 Pairs 10

Pairs -

Note - Existing Wire ropes should be kept in use till time they require replacement. They should

be replaced only with standard wire ropes.

VII. Wire Ropes and Slings, Crane Accessories.

1 Wire rope sling-double leg 14’ long, 20 tons SWL

with ring & two hook (For MG –ART) 2 sets - -

2 Wire rope sling-double leg 06 mtrs long, 70 tons

SWL with ring & two hook (For BG-ART) 2 sets - -

Note - Existing Wire rope slings should be kept in use till time they require replacement. They

Should be replaced only with standard wire ropes.

VIII. Other Mechanical Equipments.

1 Ramps 4 4 2

2 Trifor 1 1 -

3 Rescue platform for 140 Ton Crane 1 - -

4 Portable Light Weight Rail trolly 1 1 1

IX. Fitters Tools

1 Bars Tommy 6 6 2

2 Hammers sledge 14 lbs. 2 2 2

3 Hammers ball pene 1½”lbs 6 6 4

161

4 Punch steel of sizes (⅛”to ¼”, ⅜”) 6 6 -

5 Hack Saw (12” to 16”) adjustable 2 2 -

6 Test Test Plate with pressure gauge (Vac. brake / Air

brake) 1 1 -

7 Handles pipes of sorts for sorts levering spanners 2 2 -

8 Pliers 2 2 -

9 Spanner Box 10mm to 50 mm 1 Set 1 Set 1 Set

10 Spanners double ended 6mm to 50mm 2 Sets 2 Set 2 Set

X. Measuring Instruments

1 Gauge Rail ( spring loaded) 1 1 1

2 Gauge buffer height (C&W) 1 1 1

3 Gauge Wheel Dia. (C&W) (spring loaded) 1 1 1

4 Gauge tyre (C&W) 1 1 1

5 Measuring tape 100 ft. steel (30 meter) 1 1 1

6 Rule steel 2 ft. 1 1 1

7 Filler gauge 1 1 1

8 Calipers outside 6” (Spring loaded) 1 1 1

9 Calipers inside 6” (Spring loaded) 1 1 1

10 Measuring gauge for wheel distance 1 1 -

11 Breathalyzer 1 1 1

12 PWI tool Kit 1 set 1 Set 1 Set

13 Vernnier Caliper and screw gauge 1 set

XI. Wooden Packing

1 Wooden Packing 2’0” x 1’0 x 1” 20 20 -





6 Wooden wedges 1” dia 50 50 -

XII. Oil & Greases

1 Kerosene oil 50 Ltrs. 50

Ltrs. -

2 Lubricant for wire ropes 5 Kgs. 5 Kgs -

3 Petrol for diesel driven HRE 25 ltrs 25

liters

25 liters

for SP

ART 3.1 Petrol for petrol driven HRE 50 ltrs

4 Diesel oil 50 liters 50

liters -

162

XIII. C&W Spare Parts 1 Coupling hooks (For MG-ART) 2 2 2

2 Coupling screw with shackles

and pins (For MG-ART) 6 6 6

3 Keep wooden (For MG-ART) 14 14 14

4 Washers for hose pipe 2” (For MG-ART) 12 12 12

5 Hose pipe 2” complete with clips and Clayton

couplers with cage (For MG-ART) 6 6 6

6 Siphon hose with clips 1”x 18” long (For MG

ART ) 6 6 6

7 Axle bearing brasses (For MG-ART) 8 8 8

8 Sole Plate (For MG-ART) 4 4 4

9 Emergency draw bar (For MG-ART) 2 2 2

10 Transition coupling with claws and pins (For BG-

ART) 2 2 -

11 Flexible air hose pipe for bogie mounted coaches

(For BG-ART) 6 6 2

12 Dummy Plug ½ (For BG-ART) 6 6 -

13 Suspension Link (For BG-ART) 4 4 -

14 Suspension Pin (For BG-ART) 2 2 2

15 Stone (For BG-ART) 10 10 10

16 Axle Retaining Lug (For BG-ART) 12 12 2

17 Angle Cock (For BG-ART) 2 2 2

18 Air hose FP (For BG-ART) 10 10 2

19 Air hose BP (For BG-ART) 10 10 2

20 Isolating coke (For BG-ART) 4 4 2

21 Gauge FP (For BG-ART) 2 2 -

22 Gauge BP (For BG-ART) 2 2 -

23 By pass coupling to make single pipe the load (For

BG-ART) 2 2 1

24 Knuckle (For BG –ART) 2 2 -

25 Knuckle pin (For BG –ART) 4 4 -

26 M.U. washer (For BG –ART) 20 20 5

27 Re setting key (For BG –ART) 1 1 1

28 Teflon tap (For BG –ART) 1 set 1 Set -

XIV. General Stores

1 Cotton Waste I 5 Kg 5 Kg -

2 Small Duster 100 50 25

3 Steel folding chairs 6 6 -

4 Water proof prefabricated synthetic Tent 1 1 -

5 Inflatable Tent (For SP ART). - - 1

6 Light weight foldable 20feet ladder Aluminum 2 2 1

7 Rope manila 1” Dia. 50 Mtrs. - -

8 Wedge iron assorted (for ramps) 4 4 -

9 Umbrellas hand 6 6 -

10 Rain coat with hood 50 20 20 (For

SP ART)

11 Funnels for oils 1 1 -

12 Funnels for diesel oils 1 1 -

13 Oil feeders 2 2 -

14 Syringe oil (C&W) (For MG – ART) 1 1 1

163

15 Lashing chains ½” dia x 15’ length with 2 rings 2 2 1

16 Lashing chain 5/8” x 10’ length W/O H & R 2 2 1

17 Lashing Chain 5/8” x 20’ length with H&R 2 2 1

18 LED Type Lamps hand signal (Tricolor) 4 4 4

19 Flag hand signal green 4 4 4

20 Flag hand signal Red 4 4 4

21 Fog signals (Detonators) 24 24 24

22 Board last vehicle 2 2 2

23 Safety matches Box 12 12 12

24 Stackable plastic chairs 20 20 20

25 Safety Helmet BG50 &

MG36 36

24 (For

SP ART)

26 Pea Caps BG50 &

MG36 36

24 (For

SP ART)

27 Arm Bands BG50 &

MG36 36

36 (For

SP ART)

28 Gum boot 25 6 -

29 Rescue Staff uniform (orange colour) BG50 &

MG36 36 -

30 Luminous jackets BG50 &

MG36 36

24 (For

SP ART)

31 Wind Sheather BG50 &

MG36 36 -

32 Luminescent barricading tapes 1000 Mtrs 1000

Mtrs -

XV. List of Utensil & Stores (except rations) in Staff Car

1 Tumblers stainless steel 36 36

2 Tea spoons stainless steel 18 18

3 Steel Bhagona with cover 16” dia 2 2

4 Pressure cocker 10 ltrs 2 Nos 2 Nos.

5 Kitchen spoon stainless steel 5 5

6 Knives cook 8” blade 2 2

7 Thallis brass / steel 24” dia 2 2

8 Stainless steel thalies14” dia 36 36

9 Katories stainless steel 3” dia 72 72

10 Tea cups & saucers Bon china 12 12

11 Steel Bhagona with cover 12” dia 2 2

12 Mixer & Grinder 1 1

13 Non Stick tawa 10” dia 2 1

14 Kettle Steel 2 litrs. 1 1

15 Kettle Steel 1 litrs. 1 1

16 Jug stainless steel 4 3

17 Duster office 12 12

18 Pillows 16 16

19 Pillows covers 32 32

20 Wooden Blanket (superior quality) BG60 &

MG40 40 -

21 Bad Sheet white 60”x90” BG100 &

MG50 50 -

22 Towels Bath 10 6

23 Frying pan non stick 2 2

164

24 Soap toilets 10 10

25 Complete tea set (Bone china) 2 1

26 Tea Mugs 100 ml 48 36

27 Thermal flask 2 lts 1 1

28 Tea Urns 20 lts. 1 - -

29 LPG stove with double burner 1 1

30 LPG cylinders 2 2

31 Gas lighter 1 1

32 Syntax Tank for drinking water 2 2

33 Milton Water camper (10 liters cap.) 2 2

34 Complete Diner set for 10 Person 2 Set - -

35 Aqua Guard 2 1

36 Glass tumbler 24 10

37 Buckets steel 18 Ltrs. 4 4

XVI. Fire Fighting Equipment

1 DCP type fire extinguisher 5 Kg. cap. 12 6 6

2 Water Mist fire fighting system 1 1

XVII. Medical Equipment

1 First aid box 2 2

2 Stretcher 2 2

XVIII. Signaling and Telecommunication Equipment (RDSO. Director General /

Tele. Letter No. STT/WL/ARRO/244 Dt.

28/8/2003)

1 Inspection Book 1 1

2(a) Magneto Telephone 1 1

2(b) Dry cell large 6-1, 1.5 volts each for Magneto

phones 12 12

3 PVC insulated, PVC Sheathed twin core cable 500 meters 500

meters

4 Microphone for cordless PA system 2

5 Loud Speaker Horn type 5/10 Watts. 2 2

6(a)

Amplifier of minimum 20 watts power output

(having interface for cordless microphone ) and

operating voltage of 12 V DC

2 2

6(b) 12 Volt Storage Battery for 6 (a) along with

appropriated Battery charger 2 Sets 2 Sets

7 Megaphones Transistorized (minimum 10 watts

each) 3 3

8 Portable stand for loud speaker with adjustable

height from1.5M to 3M 2

9 Field Service Telephone cable PVC insulated (D-

S)

4 drums of

500 meters

each

4

drums

of 500

meters

each

10 Push Button Auto Telephone with Tone / Pulse

switching facility 4 4

11(a) Walkie -Talkie sets (2/5 watts –VHF) with 100%

spare batteries 30 30

11(b) Battery chargers for 12 (a) (two position charger

with rapid charging) 100% 100%

165

12 Multimeter 1 1

13 Extension Boards for power supply (Mains) 4 4

14 Hand held Torch of 3 cells complete with dry cells 4 4

15

Jointing kit & material for cables and overhead

wires- This is required to be decided by the

Railways themselves according to their local needs

for different ARTs

16 Tool Box containing

(a) Soldering Iron – 10 W/12 volts, 10 W/220 V& 65

W/220V 1 No. Each

1 No.

Each

(b) Long Nose Plier - 200mm 1 1

(c) Cutter Diagonal 200 mm 1 1

(d) Box Spanner 6,5.5 & 5 mm 1 No. Each 1 No.

Each

(e) Hammer Steel 750 grams 1 1

(f) Hammer Wooden 1 1

(g) Adjustable Spanner 300 mm 1 1

(h) Screw Driver – 200 mm 1 1

(i) Screw Driver – 250 mm 1 1

(j) Mains tester (230 Volts) 1 1

(k) Electrical insulation Tape 12 mm x 15 meters 1 1

(l) Resin Core 500 grams 500

grams

17 Tape recorder (Cassette ) 2 2

18

Control way station equipment DTMF type 2 wire

& 4 wire with Amplispeaker telephone telephonic

and suitable Ni-Cd cells

2 2

19 Cellular Phone 4 4

20 Satellite phone (SAT phone - miniature type) which

supports video, audio & text features. 2 2

21 FAX machine (Plain paper ) 1 -

22 Auto Dialing System from Emergency Socket (Only

Way Station Emergency Control Telephone) 1 1

23 Map showing section of track where

communication through cellular phone is possible. 1 Set 1 Set

(B) Specific Equipments required for ARTs having beats in non RE area

1 2 Wire portable control phone in a suitable box with

dry cells 2 sets 2 sets

2 Telescopic pole of minimum 6 meters height with

its bracket opening space at least 350 mm 2 2

3 Overhead control alignment charts 1 sets 1 sets

(C) Specific Equipments required for ARTs having beats in RE area

1 4 Wire Emergency portable control Telephone with

dry cells 2 sets 2 sets

2 Tapping transformers (1120:1120 2 Nos.

each 2 Nos.

each

3 Terminating transformers (1120:470) 2 Nos. 2 Nos.

166

XIX. Books & Manuals

1 Operating manual 1 1

2 Telephone Directory (District) 1 1

3 Telephone Directory (Railways) 1 1

4 Accident manual 1 1

5 G & SR rule book 1 1

6 First aid manual 1 1

7 Conference rules part III & IV for TXR’s. 2 2

8 Rules of working of cranes / Manual 1 1

9 Working time table 2 2

10 Divisional Disaster Management Plan 1 1

XX. Records

1 Accident relief train log book 1 1

2 Attendance register 1 1

3 Standard Tool & Equipment register 1 1

4 Wire rope & chain testing register 1 1

5 Test register for equipment 1 1

6 Inspection register 1 1

XXI. Miscellaneous

1 Digital Still Camera 1 1 1 (SP

ART)

2 Digital Video Camera with flash, other accessories

& 5 – 6 floppy discs 1 1

1 (SP

ART

3 Personnel computer (For 140T Crane) 01

4 Self- Contained Breathing apparatus . 4 Set -

Annexure-II

Standard Tools and Equipments list for Auxiliary Van of ARME

S No

Description of item SCALE

1ST

1 2 3

1 Generator set Kerosene driven 1.5 KVA 230 V 2

2 Complete luminiare fitting with

1000 W Halogen lamp and control gear 2

3 Complete luminiare fitting with 150 W Metal Hallde lamp and

control gear 10

4

PVC insulated and PVC sheathed 3 core flexible cable 23/0.193

mm 15 m long with 15 weather proof I.C. pin for weather proof

I.C. socket.

12

5 PVC insulated and sheathed 3 core flexible cable 23/0.193 mm 300 Mtrs.

167

6 Kerosene oil in 200 litre drums 1

7 Polythene containers 20 ltrs. Capacity for handling kerosene and

pouring in to auxiliary tanks of engine. 4

8 Lubricating oil 5 Ltrs.

9 Oil measuring can 1 litre capacity 1

10 Insulation tape PVC in rolls of 10 mtrs. 6

11

Tool set comprising of 254 mm cutting pliers-1 no., screw driver

round-300 mm, 150 mm,100 mm-3 nos., knife-1 no., Hammer

DP-1 no.

1 set

12 Spanner DE 3 mm to 19 mm in steps of 1.5 mm 1 set

13 Socket spanner with lever 3 mm to 19 mm 1 set

14

Portable switch board with water proof sockets each capable of

taking 500 watt load ( 2 sockets of 5 amps and 2 combination

sockets of 5/15 amps)

1 sets

15 100 W gas filled bulbs bayonet type alongwith holder in wire cage

and with handle and hook. 4

16 Telescopic masts 6 metres high 2

17. HSD oil 50 ltrs

18 Hydraulic Rescue device 1 Set

19 Emergency Inflatable lighting Tower 2

20 Digital Rescue Light 2

21 Light weight foldable ladder 1

22 Battery operated window bar cutter 1

23 Mineral water Bottle (Capacity 20 liters) 10

24 Water Milton bottle 5 liters 4

25 Nylon Rope ladder 2

26 Digital Video Camera with flash and other accessories 1

27 Digital Still Camera with spare memory chip 1

28 Stackable plastic chair 20

29 Wrist bands numbered from 01 to 100 100

30 Luminous jacket duly containing white cross on red back ground 30

31 Foldable chairs 4

32 First aid boxes (Augmented type) 2

33 Battery operated headlight 5

34 Gas Petromax 4 Nos.

35 DPC type fire extinguisher 5 Kg Cap. 4 Nos.

36 Oxy / Acetylene set complete with 4 oxygen and 2 D.A. Gas

Cylinders, regulator and outer gloves and goggles. 1 No.

37 Hydraulic jacks 30 Tons cap. (pumping unit integral with Jack

11’closs height, 6’’lift 2 Nos.

38 Chain Pulley Block 0.5 Tons Cap. 2 Nos.

39 Rope Manila 1’’ dia. 50 ft

40 Rope Manila 1 1/2’’ dia. 50 ft

41 Tommy Bars 6 Nos. 6 Nos

42 Axes falling 2 Nos.

43 Saw hand 20’’ 1 No.

44 Hammer BalL Pan 2 ½ lbs. 6 Nos.

45 Pin Punches, 7’’ X ¾’’ 6 Nos.

46 Chisel chipping flat 6 Nos.

47 Wire Chisels 2 Nos.

168

48 Sledge Hammer 7 lbs 2 Nos.

49 Pick axes 7 lbs 4 Nos.

50 Phowrah (Khodali) 4 Nos.

51 Spanner Set DE 10MM to 50MM 2 set

52 Bucket IG 12”x11”x7 lbs 4 Nos.

53 Signal fog. 24 Nos.

54 Flags bunting Green 2 Nos.

55 Flags bunting Red 2 Nos.

56 Banner flag 6’x 4’ 2 Nos.

57 LED type Hand signal lamp tri-color 2 Nos.

58 Torch light 3 cells 4 Nos.

59 LPG gas stove with 02 gas cylinder and lighter 1 Set

60 Steel Kettles large 2 Nos.

61 Tea urns 2 Nos.

62 Disposal cups 300 Nos.

63 Paper dishes (full plate size) 300 nos.

64 Light weight synthetic prefabricated water proof Tent 1 No.

65 Toilet soap 2 cakes

66 Soap dish 2 Nos.

67 Folding table 3’x3’ 2 Nos.

68 Kerosene oils 20 ltrs

69 Tea 1.5 kg.

70 Coffee 0.5 kg.

71 Condensed milk 5 kg

72 Sugar 5 kg.

73 Biscuits 5 kg.

Records

74 ARME log book 1

75 Attendance register 1

76 Equipment register 1

77 Equipment testing register 1

78 Inspection Register 1

169

CHAPTER 21

Important Telephone Numbers of Railways and other departments

TSUNAMI WARNING CENTRE, HYDERABAD (040)

SNOW & AVALANCHE STUDY ESTABLISHMENT

CHANDIGARH (DRDO) (0172)

Name, Designation

and Address of the

Officer

Telephone Number Fax Nos.

Office Residence Mobile

Jt. Director 2699804-

806

Extn - 204

2705990 ---- 2699802

TO (B) Extn-203 -- ------- --

GEOLOGICAL SURVEY OF INDIA

Name, Designation and

Address of the Officer



Director General Kolkata 22861693/7

6

-- -- 22861625

Director (LHIM & EPE)

Delhi

29053777 27017035 --------- 29962671

29051328

Name, Designation

and Address of the

Officer



M Ravichandran

Dir. INCOIS

Indian National

Centre for

Ocean Information

services

23895004 -- 0944122929

6

23895001

Scientist In charge,

ITWC

(Interim Tsunami

Warning Centre)

23895006

23886006

23892022 23895012

Director 23884252 -- --

, Dir NIOT

22461029

22460650

22590391 22460275

ProjectDir. ICMAM

22460274 24487539 22460657

Programme Dir,

NDBP/NIOT

22460678

66782523

-- 2246061

Control Room

Tsunami

Warning Centre

(operation Centre)

23895011/19 -- -- 23895001

170

Dr. J Bagchi,

Geologist Sr. (Delhi)

29053777 -- -- --

Dir (LO) (Delhi) 26051518 -- -- --

DMS Control Room

(Delhi)

29962671 -- -- 29962671

INDIAN METEOROLOGICAL DEPARTMENT






2411842 24633692 24611792

ADG (M) Seismology 24697473 24654939 24697473

Dir In-charge Seismology 24611305 24622827 24619943

24611305

Dir (Consultant) 24616309 24634714 24619943

Director 24611068 24644284 --

Dir (NHAC) 24629798 26166773 --


24624588

-- --

Flood Control Room 24631913 -- -- --

Cyclone Warning 24652485 -- -- --

CENTRAL WATER COMMISSION (CWC)

Designation and Address

of the Officer

Telephone Number Fax

Nos. Office Residence Mobile

Dir (FMP) 26182836

26102935

-- --- 26106523

26102935

Dy. Dir (T) 26105274 -- -- --

, Dy. Dir 26182836 -- --- --

S Venkataraman, Asstt. 26106523 -- --- --

171

Dir

Extra Asstt. Dir. 26106523 26191431 --- --

Member (RM) 26103221 28051340 --- 26101749


(Tele fax)

24368238 --- --

Sr. Jt. Commissioner,

Ganga

24361393 -- ---- --

CWC Control Room 26106523 -- -- --

INTEGRATED DEFENCE STAFF






E-35886

23017339

E-35887

-- --

ACIDS (Jt. Ops) 23011442

E-35894

25683321 9968286707 --

DACIDS (Ops Lgs) 23005134 29230114 9810986642 23005137

Dir (Ops Lgs) 23005126 23070942 9868462806 23005226

Jt. Dir (Ops Lgs) 23005133 25264220 9891422396 23005226

Ops Room (Hqr IDS) 23005131

23005114

-- -- 23005137

24605147

ARMY HQR (EXCHANGE NOS – 23010131 / 23018197)

Name, Designation

and Address of the

Officer



DGMO 23011506

E-33170

23011506

E-33172

-- 23011506

ADGMO (A) 23011611

E-33174

26415208

E-33251

-- 23011617

ADGMO (B) 23014891

E-33176

26142269

E-39124

-- 23011617

Dir MO -6 23018034

E-33220

-- 9818106439 23011617

GSO-1 MO- 6 23019739

E-33221

-- E- 39823

9810431696

23011617

Dir OL -2 23335218

23018530

E-35221

23339055 -- --

AIR HQR (EXCHANGE NO – 23010231)

Name, Designation

and Address of the

Officer



ACAS (Ops) 23014424

23010231/7528

24672974 9871213393 23017627

PD Ops (Off) (T&H) 230110231/7559

23016354

24642195 9871097909 23016354

Dir Ops (T) 23010231/7545

2305857

23098030 -- 23016354

172

Dir Ops (H) 23010231/7551 25674806 -- --

JD Ops (LS) 23010231/7546 -- 9818220586 23016354

JD Ops (H) 23010231/7552 -- 9868468583 23792973

NAVAL HQR (EXCHANGE NOS – 23010121 / 23014167)

Name, Designation

and Address of the

Officer



ACNS (IW &Ops) 23011477 23013686 9818670792 --

PDNO 23011706 24103547 9818688390 23793007

DNO 23010503 -- 9313440987 --

OPS ROOM

Name, Designation

and Address of the

Officer



Army Ops Room 23011617 2557 (RAX) -- --

Air Ops Room 23013680 -- 23792973 --

Naval Ops Room 23011252

23013540

(Exchange)

-- -- --

NIDM

Designation and




ED

23702445 24354896 9818394225 23702446

Jt. Dir.

23724049 23383639 9871914012 23702442

Consultant 23702441 -- 9868277276 23702446

Head SARC DM

Centre

23765233 -- 9868109800 --

COAST GUARD (EXCHANGE NOS – 23385312/ 23384174)





Comdt (JD ops-II) 23382695 26149516 9871829447 --

Ops Room (CG-HQ) 23384934 -- -- 23383196

SHIPPING (022)





Miss Lakshmi

Venkatachalam,

22613156 -- 9930862004 22626756

173

DG

Dr. CBS Venkat

Raman

Jt. DG

22614911 -- 9930656950 --

Capt. M M Shaggi

Nautical Advisor

22670863 -- 9323710300 22694352

Capt. A S Chadda

DG Com Centre

22610606

22614646

-- 9821823704 --

174

IMPORTANT TELEPHONE NUMBER AT RAILWAY BOARD

Designation Office Residence

Rly (Code-

030)

DOT (Code -

11)

Rly. Code-

030)

DOT Code-011) Mobile

Rly. Minister 44740

44750

2338-6645

2338-1213

44741 24629612

24647323

9717644600

CRB 44700 2338-4010

2338-2753

44701 24105513 9717641555

FC 44702 2338-2754 44703 2688-6851 9810099315

M/ ENGG. 44706 2338-3879 44707 24121019 9717649666

M/ELECT. 44710 2338-5100 - - 9717647600

M/MECH. 44708 2338-1477 - 29231125 9810099317

M/Traffic 44712

44726

2338-2776 44901

26311

2687-7379

23343339

9717649555

M/Staff 44704 2338-2762 44705 - 9810099318

Secy.Rly. Bd. 44714 2338-5227 54080 24672591 9810099312

Important Service Number (Board) Cells in Rail Bhawan Railways MTNL

Reception

43222

43777

43888

23303222

23303777

23303888

Reservation Cell 43666

43683 -

Emergency Cell

43719

43235

43230

43788

23382626

-

-

Punctuality Cell

43600

43859

43528

32636

23388503

23388230

-

Coaching Movement Cell 43608

43740

23386395

-

Non-Receipt Cell 43858

43850

23384416

-

Computerized Public Information &

Facilitation Centre(CFC)&

Right to Information Cell(RTI)

43908

43866

23384572

23074465

Security Control 43748

43784 23387981

Safety Cell 43399

43599 23382638

Electrical Control Cell 43876

43869 23382970

Police - 100

Fire - 101

Ambulance - 102

Rajasthan

Designation (Connected State/UT) Name MTNL/BSNL

Office Residence Mobile Fax

Chief Secretary T.Srinivasan 0141-2227254 0141-2561324 9799080100 0141-2227114

175

Principal Secretary(Home) Pradeep Dev 0141-2227112 0141-2551400 9571586000 0141-2227778

DGP Harish Chandra Meena 0141-2606657

2607735 0141-2574849 9929884441 0141-2607926

Secy. to Govt.(Disaster) Tanmay Kumar 0141-2227390 0141-2290878 9414181018 0141-2227155

Relief Commissioner C.K.Mathew 0141-2227110 0141-2706139 9829032211 -

Disaster Management Cell - 0141-2227403 - - -

Chief Relief Officer - 0141-2227390 0141-2290878 9414181018 -

Gujarat Designation (Connected

State/UT) Name

MTNL/BSNL


Chief Secretary Shri A.K.Jyoti 079-23250301/2/3 079-22868282 9978406112

Home Secretary Shri Balwant Singh 079-23250505/503 079-23254905 9978406117

DG Police Shri S.S.Khandwavala 079-23259989

23254201 079-26420008 9978406195

Secy.Disaster

Management Shri Dr. Ranjeet Banerjee 079-23259502 079-23254900 9978407002

Relief Commissioner Shri Rajesh Kishore 079-23251509 079-26462644 9427307100

Ahmedabad - 079-22204884 - -

Surat - 0261-2465118 - -

Navsari - 02637-259401 - -

Valsad - 02632-243238 - -

Control Room

Gandhinagar -

079-23251902/907

23251900/914 - -

Chief Relief Officer - - - -

Director Relief Shri G.A.Oza 079-23259611 079-23241373 9978406087

Haryana Designation (Connected

State/UT) Name

MTNL/BSNL

Office Residence Mobile Fax

Chief Secretary Urvashi Gulati 0172-2740118 0172-2748345 9915087567 0172-

2740317

Home Secretary Krishna Mohan 0172-2740926 0172-2794040 9888899999 0172-

2741438

DGP Rajeev Dalal 0172-2587529

2583281

0172-2722277

2777279 9876795090

0172-

2587529

Secretary Disaster

Management Naresh Gulati 0172-2711925 0172-2747345 9815970530 -

Relief Commissioner Dharamvir 0172-2711925 0172-2713613 9316121799 -

Disaster Management

Cell - 0172-2714002 - - -

Chief Relief Officer - 0172-2711925 0172-2747345 9815970530 -

176

Punjab

Designation

(Connected State/UT) Name

MTNL/BSN

L

Office

Residence Mobile Fax

Chief Secretary Subodh

C.Agarwal

0172-

2740156

2740860

0172-2747034 9815555606 0172-

2742488

Home Secretary A.R.Talwar 0172-

2741387 0172-2794900 9815722260 -

DGP P.S.Gill 0172-

2743272 0172-2743444 9646700331 -

Secretary Disaster

Management Bhavna Garg

0172-

2740173 0172-2543390 9501670002 -

Relief Commissioner Romila Dubey 0172-

2743854 0172-2548604 - -

Disaster Management

Cell Gurdayal Singh

0172-

2743854 - 9464484604 -

Chief Relief Officer Romila Dubey

0172-

2740611

Ext.4226

- - -

Safety Railway Board

Designation Name Rly Tel

No.(Off.)

MTNL Tel

No.(Off.)

MTNL Tel

No.(Resi) MTNL/Rly FAX Mobile No.

Mail Address

railnet.gov.in

Adviser

(Safety) Sunil Kumar 43302 23381344 23073197 23386215 9818798390 advsafety@rb

PS/Adv.

(Safety) Kavita Dutta 43302 23381344 - - 9717647380 -

ED Safety Vijay Laxmi

Kaushik 43890 23387568 26137317 - 9717647300 edsafety@rb

177

Dir Safety-I Ashish

Mehrotra 43667 23387009 28035556 23387009 9910487477 dsfty@rb

PPS/Dir/Safety-

I

Anuradha

Kohli 43667 23387009 - - 9717647378 -

Dir Safety-II J.S.Bindra 43446 23389987 23360956 - 9910487332 dsfty2@rb

Dir Safety-III P.Sriniwas 43239 23385047 2648001

(0120) - 9910487542 dsafety3@rb

JD Safety-IV Alok Kumar 43574 23070944 - - 9910487540 dsfty4@rb

DD Safety

(A&R)-I R.K.Sinha 43998 23303803

2315437

(0124) - 9971691954 -

DD Safety

(A&R)-II - 44125 23304125 - - - -

DD Safety

(A&R)-III - 43803 23303803 - - 9971691955 -

DD Safety

(Impl)

Jagdish

Kumar 43533 23303533 - - 9971691956 -

SO/Safety Usha Rani

Guleria 43533 23303533 - - 9717647375 -

SO/Safety-I Manohar

Trikey 43533 23303533 - - 9717647374 -

SO/Safety-II Ramtek Ram 43533 23303533 - - 9717647528 -

SO/Safety/DM Sukanto

Barua 43771 23303771 - - 9717647376 -

SO/Safety

(A&R)

Ranbir Singh

Rawat 43580 23303580 26878738 - 9717640761 -

Chief

Cntr.Safety M.N.Raina

43599,

43399 23382638 - - - -

TI

(Safety)Rates

Ganesh

S.Sharma

43599,

44175 - - - - -

IMPORTANT TELEPHONE NUMBER OF NWR/HQ/JAIPUR

Designation Telephone No. Mobile No.

Rly. DOT

9001195000 GM O 25000 2725800

R 45001 2201540

Secy. To GM O 25003 2725801

9001195003 R - 2720333

SDGM O 25002 2725802

9001195002 R - -

COM O 25600 2725900

9001195900 R 45601 2752981

CPTM O 25601 2725939

9001195901 R - 2750607

CFTM O 25602 2725812

9001195902 R - 2750388

CSO O 25660 2725920

9001195910 R - -

CME O 25500 2725895

9001195400 R 49501 2220711

178

CRSE O 25502 2725897

9001195402 R - 2440791

CWE O 25501 2725898

9001195401 R - 2750130

CMPE O 25503 2725896

9001195403 R 44885 2225640

PCE O 25400 2725871

9001195200 R 44071 2221382

CTE O 25401 2725872

9001195201 R 49069 2222244

CBE O 25402 2725873

9001195202 R - 2281935

CMD O 25950 2725905

9001195500 R - 2709511

CCM O 25200 2725820

9001195950 R - 2758031

CEE O 25300 2725865

9001195300 R 27301 2751283

CSC O 25980 2725808

9001195700 R 27981 2751250

CSTE O 25800 2725821

9001195800 R 27801 2750350

CPRO O 25030/25008 2725803 9001195006

R 44665 2223718

FA&CAO O 25100-25101 2725835 9001195100

R - 2358653

CPO

O 25700 2725925 9001195600

R 44546 -

COMMISSIONERS OF RAILWAY SAFETY

Designation Telephone No.

040 Rly. 0522 DOT Mobile

CCRS/LKO O 23290 0522-2614507 -

R - 0522-2237702 -

CRS

(W. Circle)

O 090-22694 022-22034351 9004490720

R 090-21214 022-22020304 -

CRS

(C. Circle)

O 090-54950/22695 022-22056058 9987640290

R 090-21538 -

EMERGENCY CONTROL MOBILE NOS. OF NWR

EMERGENCY CONTROL/HEADQUARTER/JAIPUR 9001195472

EMERGENCY CONTROL OFFICE/AJMER 9001031619

EMERGENCY CONTROL OFFICE/ BIKANER 9829187002

EMERGENCY CONTROL OFFICE/ JAIPUR 9001199916

EMERGENCY CONTROL OFFICE/ JODHPUR 9001198916

EMERGENCY CONTROL NOS. OF DEFENCE

179

Telephone No. of AIR FORCE/NAVY/ASSISTANCE LIST

Telephone Numbers of HQ Integrated Defence Staff at New Dilhi

Director (Operational Logistics), Ministry of Defence

Office -011- 23018128

Station HQ -Ahmedabad 079-22610567

Station HQ -Jaipur 0141-2386294, 095-44052

180

fofHkUu foHkkxksa ds jkT; Lrjh; fu;U=.k d{k

1 iqfyl eq[;ky; 2619728

2619580

2 LVSV ok;jySl 2615077

3 lfpoky;] ok;jySl 2227133

4 vkink izcU/ku ,oa lgk;rk

foHkkx

2227403]

1070

5 uxj fuxe 2741702 5112333

6 fpfdRlk ,oa LokLF; 2225624

7 flapkbZ foHkkx 2702985

8 ekSle foHkkx 2790194

9 ,l ,e ,l eSfMdy dkWyst 2619020

10 lokbZ ekuflag vLirky 2560291

EXT. 222

2564222

11 tu LokLF; vfHk0 foHkkx 2220420

12 jk0jk0 iFk ifj0 fuxe 2374870 9413385700

13 i'kq ikyu foHkkx 2373237

14 egkfuns'kd ukxfjd lqj{kk 0141&2605525

15 egkfuns'kd vfXu lsok 0141&2743566

16 egkfuns'kd ,u-lh-lh- 0141&2565400

Control Room Telephone No. Govt. of India

181

S.No. Ministry Tel. No.

1 Ministry of Home Affairs 011-23093563, 011-23093564,

011-23093566, 011-23093750 (FAX)

011-1070 (Toll Free)

2 NDMA 011-26701728, 011-26701729 (FAX)

3 DG, NDRF 011-26107934, 011-26107953

011-26015912,011-24365007

4 6th NDRF Batalion 079-23202540, 079-23202539

079-2320254 (FAX)

IMPORTANT TELEPHONE NUMBVERS OF ADJOINING RAILWAYS

Rly. Officers Rly. DOT Mobile

NR

GM O (030) 38110 011-23387227

011- 23384548

R (030) 55001 011- 26873277

AGM O (030) 32416 011- 23388392

011- 23389320

R (030) 55008 011- 26113826

COM O 030-32311 011-23387976 9717630900

R 030-55005 011-26117468

CSO O 030-32744 011-23388050 09717630904

R -

WR

GM O 090-22000 022-22005670 9004490000

R 090-22588 022-23525086

AGM O 090-22001 022-22037395 9004490001

R 090-21264 022-22852685

COM O 090-22200 022-22008207 9004490900

R 090-52597 022-23777316

CSO O 090-22201 022-22055205 09004490730

R 090-21204 022-22020262

WCR

GM O 015-54000 0761-2627444

R 015-54001 0761-2607555

COM O 015-54200 0761-2677726 09752415900

R 015-54201 0761-2623022

CSO O 015-54202 0761-2627627 09752415650

R 015-54301 0761-2677621

NCR

GM O 035-23001 0532-2230200 09794835000

R 035-23002 0532-2403019

COM O 035-23401 0532-2230237

R 035-23402 0532-2617173

CSO O 035-23407 0532-2230442

09794835902 R - 0532-2435157

182

ZONAL RAILWAYS EMERGENCY CONTROL TELEPHONE NUMBERS

S.No. Railways Head Quarters Divisions Telephone No.

Railway BSNL 1. C.Rly. CSTM BSL-PUNE

BB-NGP-SUR 090-54238 022-22620377

2. E. Rly. FAIRLY MLDT-HWH

SDAH-ASN 020-24540 033-22203826

033-22203825 3. S.E. Rly GARDENREACH KGP-CKP ADRA-RNC 080-44365

080-44399

033-24397928

033-24396578 4. N. Rly NEW DELHI UMB-FZR-DLI-LKO-

MB 030-32215,

030-32288

FAX 011-23384605

5. N.E. Rly GORAKHPUR LJN-BSB-IZN 040-64719 0551-

2204006,2203140

FAX 0551 200195 6. N.F.Rly MALEGAON KIR-LMG-TSK RNY-

APDJ 050-22756,

050-22758

0361-2520332

0361-2571124 7. N.W.Rly JAIPUR JP-AII- JU-BKN 095-25680

095-44681

0141-2725805

8. S.Rly. CHENNAI CEN-MDU-PGT TVC-

TPI 060-22415

060-22212

044-5955829

9. S.C.Rly SECUNDERABAD HYB-GTL-SC-BZA 070-8825

070-8412

040-27834287

10. E.C.Rly HAZIPUR DNR-MGS-DHN SEE-

SPJ 02016-368 0624-274450

11. W.Rly CHURCUGATE BVP-MCT-RTM RJT-

BRC-ADI 090-22487 022-22017420

022-22018876 12. N.C.Rly ALLAHBAD ALD-JHS-AGC 035-3448

FAX-035-

3443

0532-2580057

13. W.C.Rly JABALPUR JBP-BPL-KTT 015-54248

015-54247

0761-2677071,70

FAX-0761-54245 14. E.COAST BHUNESHWAR KUR-SBP-WAT 085-870393

085-870894

0674-27579969

15. S.W.Rly HUBLI SBC-MYS-UBL 073-6069

073-6067

0836-364907

0836-363803 16. S.E.C.Rly BILASPUR NGP-BSP 075-62166

075-82187

07752-2510887

07752-2510889

183

LIST OF TELEPHONE NUMBERS ADDRESS OF CSOs AND SR.DSOS

S.N

o.

Railway

Head-

quarters

Post Telephone No.(P&T)

Fax Mobile

Office

1 Central

Railway

Mumbai

CSO 022-22620778 022-22822801 9987640590

Sr.DSO

Mumbai 022-22610654 - 9987645057

Sr.DSO/BSL

Bhusawal 02582-227004 - 9766341156

Sr.DSO/NGP

Nagpur 0712-2560128 - 9766342156

Sr.DSO/PA

Pune 020-26139548 - 9766343061

Sr.DSO/SUR

Solapur 0217-2316002 - 9766344156

2 East Central

Railway

Hajipur

CSO 06224-272874 06224- 271037 9771425940

Sr.DSO/DNR

Danapur 06115-232249 06115-232248 9771449901

Sr.DSO/MGS

Mughalsarai 05412-255502 0542-255502 9794848907

Sr.DSO/DHN

Dhanbad 0326-2220531 0326-2220531 9771426901

Sr.DSO/SPJ

Samastipur 06274-222149 06274-222149 9771428904

Sr.DSO/SEE

Sonpur 06158-275180 - 9771429904

3 East Coast

Railway

Bhubneswar

CSO 0674-2748457 0674-2748558 9437097020

Sr.DSO/KUR

Khurda Road 0674-2491404 0674-2491404 9437094274

Sr.DSO/SBP

Sambalpur 0663-2533097 0663-2533097 9437069600

Sr.DSO/WAT

Waltair 0891-2591033 0891-2591033 9490186091

4 Eastern

Railway

Kolkata

CSO 033-22303948 033-22316059 9002020990

Sr.DSO/HWH

Howrah 033-26413791 - - 9002022990

Sr.DSO/SDA

H

Sealdah

033-23542497 - - 9002021990

Sr.DSO/ASN

Asansol 0341-2304603 - - 9002023990

DSO/MLDT

Malda 03512-269055 - - 9002074996

5 North

Central

Railway

Allahabad

CSO 0532-2230442 0532-2435019 9794835902

Sr.DSO/ALD

Allahabad 0532-2424614 0532-2407702 9794837021

Sr.DSO/JHS

Jhansi 0510-2440739 0510-2449826 9794838901

Sr.DSO/AGC

Agra 0562-2421025 0562-2420932 9760536004

6 North East

frontier

Railway

Guwahati

CSO 0361-2676016 0361-2676016 9957550730

Sr.DSO/KIR

Katihar 06452-231732 06452-231732 9771441730

DSO/APDJ

Alipurduar 03564-256151 03564-256151 9002052730

184

Sr.DSO/RNY

Rangiya 03621-244291 03621-244291 9957554730

Sr.DSO/LMG

Lumding 03674-263273 03674-263273 9957553730

Sr.DSO/TSK

Tinsukia 0374-2334822 0374-2334822 9957555730

7 North

Eastern

Railway

Gorakhpur

CSO 0551-2200835 0551-2200835 9794840901

Sr.DSO/IZN

Izzat Nagar 0581-2515352 0581-2515352 9760541903

Sr.DSO/LKO

Lucknow 0522-2233033 0522-2233033 9794842901

Sr.DSO/BSB

Varanasi 0542-2226043 0542-2226043 9794843901

8 North

western

Railway

Jaipur

CSO 0141-2725920 0141-2725710 9001195910

Sr.DSO/Ajmer 0145-2426838 0145-2426838 9001196901

Sr.DSO/Bikan

er 0151-2520207 0151-2520207 9001197901

Sr.DSO/Jaipur 0141-2207148 0141-2207148 9001199901

DSO/Jodhpur 0291-2431600 0291-2431600 9001198903

9 Northern

Railway

New Delhi

CSO 011-23388050 011-23383748 9717631902

Sr.DSO/DLI

Delhi 011-23363090 011-23346952 971631902

Sr.DSO/FZR

Firozpur 01632-244386 01632-244708 9779232901

Sr.DSO/LKO

Lucknow 0522-2234522 0522-2234510 9794833050

Sr.DSO/MB

Moradabad 0591-241004 0591-2429855 9760534901

Sr.DSO/UMB

Ambala 0171-2611102 0171-2610103 9729539805

10 South

Central

Railway

Secunderaba

d

CSO 040-27832342 040-27832342 9701370730

Sr.DSO/SC

Secunderabad 040-27832290 - 9701371750

Sr.DSO/HYB

Hyderabad 040-27820193 - 9701372750

Sr.DSO

Nanded 02462-223598 - 9730471750

Sr.DSO/BZA

Vijayawada 0866-2573865 - 9701373570

Sr.DSO/GNT

Guntur 0863-2234184 - 9701379750

Sr.DSO/GTL

Guntakal 08552-226724 - 9701374750

11 South East

Central

Railway

Bilaspur

CSO 07752-415404 07752-413911 9752475550

Sr.DSO/BSP

Bilaspur 07752-247166 07752-247166 9752876550

Sr.DSO/Raipu

r 0771-2252264 0771-2252264 9752877550

Sr.DSO/NGP

Nagpur 0712-2520253 - 9730078550

12 South

Eastern

Railway

Kolkata

CSO 033-24396370 033-24391038 9002080660

Sr.DSO/KGP

Kharagpur

03222-257950 03222-221226 9002081904

DSO/ADA

Adra

03521-244585 03521-244585 9002083870

Sr.DSO/CKP

Chakradharpur

06587-236668 06587-236438 9771482901

185

DSO/RNC

Ranchi

0651-2600086 0651-2600086 9771484990

13 South

Western

Railway

Hubli

CSO 0836-2289813 0836-2289842 9731665730

Sr.DSO/SBC

Bangalore 080-22874622 080-22874622 9731666730

Sr.DSO/MYS

Mysore 0821-2427983 0821-2427983 9731667730

DSO/UBL

Hubli 0836-2289915 0836-2289915 9731668730

14 Southern

Railway

CChennai

CSO 044-25354233 25355471 9003060940

Sr.DSO/MAS

Chennai 044-25353685 25346228 9003161901

Sr.DSO/TPJ

Tiruchirapalli 0431-2460374 0431-2460374 9003864902

Sr.DSO/SA

Salem 0427-2440127 0427-2440217 9003956926

Sr.DSO/MDU

Madurai 0452-2308680 0452-2308680 9003862947

DSO/PGT

Palakkad 0491-2555326 0491-2555326 9746763926

DSO/TVC

Tiruvananthap

uram

0471-2326386 0471-2326485 9746769990

15 West

Central

Railway

Jabalpur

CSO 0761-2627627 - 0761-2629384 9752415650

Sr.DSO/JBP

Jabalpur 0761-2678418 - 9752418901

Sr.DSO/BPL

Bhopal 0755-4001574 0755-2488306 9752416901

Sr.DSO/KTT

Kota 0744-2467044 0744-2467044 9001017901

16 Western

Railway

Mumbai

CSO 022-22055205 9004490730

Sr.DSO/BCT

Mumbai 022-23078984 022-23078984 9004499020

Sr.DSO/BRC

Vadodra 0265-2641925 - - 9724091730

Sr.DSO/ADI

Ahmadabad 079-22205005 22205005 9724093730

Sr.DSO/RTM

Ratlam 07412-221617 07412-221617 9752492730

Sr.DSO/RJT

Rajkot

0281-2476637 0281-2476637 9724094902

186

IMPORTANT TELEPHONE NUMBERS OF AJMER DIVISION

Designation Rly.

(096)

DOT

(0145)

Mobile

DRM O 44000 2421752

9001196000 R 44001 2421858

ADRM O 44002 2421489

9001196001 R 44003 2423255

Sr.DOM O 44600 2421188

9001196900 R 44601 2624311

Sr.DSO O 44602 2426838

9001196901 R 44603 2429655

Sr.DME O 44500 2429087

9001196400 R 44501 2422104

Sr.DEE O 44300 2429857

9001196300 R 44301 2621497

Sr.DCM O 44200 2420508

9001196950 R 44201 -

Sr.DEN O 44400 2487888

9001196200 R 44401 2429256

Sr.DSTE O 44800 2429038

9001196800 R 44801 2420011

Sr.DSC O 44980 2420658

9001196700 R 44981 2431504

CMS O 44900 2461004

9001196500 R 44901 2610353

Sr.DPO O 44700 2624294

9001196600 R 44701 2630255

Sr.DFM O 44100 2421653

9001196100 R 44101 2420965

CWM O 47000 2663731

9001196450 R 44561 2662731

187

IMPORTANT TELEPHONE NUMBERS OF BIKANER DIVISION.

Designation Rly.

(097)

DOT

(0151)

Mobile

DRM O 44000 2521568 9001197000

R 44001 22523230

ADRM O 44002 2200883 9001197001

R 44003 2523884

Sr.DOM O 44600 2200600 9001197900

R 44601 2544791

Sr.DSO O 44650 2520207 9001197901

R - 2230911

Sr.DME O 44500 2543734 9001197400

R 44501 2200287

Sr.DEE O 44300 2543732 9001197300

R 44301 2544199

Sr.DCM O 44200 2201713 9001197950

R 44201 2521821

Sr.DEN O 44400 2201849 9001197200

R 44401 2520799

Sr.DSTE O 44800 2540689 9001197800

R 44801 2211529

DSC O 44980 2202269 9001197700

R 44981 2540833

CMS O 44900 2212394 9001197500

R 44901 2200025

Sr.DPO O 44700 2201743 9001197600

R 44701 -

Sr.DFM O 44100 2201408 9001197100

R 44101 2540544

CWM O 44250 2212989 9001197450

R 44251 2211045

188

IMPORTANT TELEPHONE NUMBERS OF JAIPUR DIVISION.

Designation Rly.

(095)

DOT

(0141)

Mobile

DRM O 44000 2200322 9001199000

R 44001 2223232

ADRM O 44002 2201833 9001199001

R 44003 222994

Sr.DOM O 44600 2201351 9001199900

R 44601 2223720

Sr.DSO O 44602 2207148 9001199901

R - -

Sr.DME/C&W O 44500 2202407 9001199400

R 44501 2223510

Sr.DEE O 44300 2202332 9001199300

R 44301 2201931

Sr.DCM O 44200 2201669 9001199950

R 44201 2223720

Sr.DEN O 44400 2220621 9001199200

R 44401 2221032

Sr.DSTE O 44800 2203105 9001199800

R 44801 2221030

Sr.DSC O 44990 2202261 9001199700

R 44991 2200450

CMS O 46900 2222763 9001199500

R 44901 2229917

Sr.DPO O 44700 2202068 9001199600

R 44701 -

Sr.DFM O 44100 2200729 9001199100

R 44101 2399680

189

IMPORTANT TELEPHONE NUMBERS OF JODHPUR DIVISION.

Designation Rly.

(098)

DOT

(0291)

Mobile

DRM O 44000 2431187 9001198000

R 44001 2431300

ADRM O 44002 2431722 9001198001

R 44003 2649974

Sr.DOM O 44600 2431550 9001198900

R 44601 2431004

Sr.DSO O 44650 2431600 9001198903

R - 2541091

Sr.DME/C&W O 44500 2430045 9001198400

R 44501 2439323

Sr.DEE O 44300 2431652 9001198300

R 44301 2432553

Sr.DCM O 44200 2431696 9001198950

R 44201 2433628

Sr.DEN O 44400 2432067 9001198200

R 44401 2649973

Sr.DSTE O 44800 2431201 9001198800

R 44801 2431848

Sr.DSC O 44960 2431801 9001198700

R 44961 2432809

CMS O 44900 2430250 9001198500

R - -

Sr.DPO O 44700 2431098 9001198600

R 44701 2611144

Sr.DFM O 44100 2431698 9001198100

R 44101 -

CWM O 44250 2432140 9001198450

R 44251 2630722

190

ZONAL RAILWAYS EMERGENCY CONTROL TELEPHONE NUMBERS

S.No. Railways Head Quarters Divisions Telephone No.

Railway BSNL 1. C.Rly. CSTM BSL-PUNE

BB-NGP-SUR 090-54238 022-22620377

2. E. Rly. FAIRLY MLDT-HWH

SDAH-ASN 020-24540 033-22203826

033-22203825 3. S.E. Rly GARDENREACH KGP-CKP ADRA-RNC 080-44365

080-44399

033-24397928

033-24396578 4. N. Rly NEW DELHI UMB-FZR-DLI-LKO-

MB 030-32215,

030-32288

FAX 011-23384605

5. N.E. Rly GORAKHPUR LJN-BSB-IZN 040-64719 0551-

2204006,2203140

FAX 0551 200195 6. N.F.Rly MALEGAON KIR-LMG-TSK RNY-

APDJ 050-22756,

050-22758

0361-2520332

0361-2571124 7. N.W.Rly JAIPUR JP-AII- JU-BKN 095-25680

095-44681

0141-2725805

8. S.Rly. CHENNAI CEN-MDU-PGT TVC-

TPI 060-22415

060-22212

044-5955829

9. S.C.Rly SECUNDERABAD HYB-GTL-SC-BZA 070-8825

070-8412

040-27834287

10. E.C.Rly HAZIPUR DNR-MGS-DHN SEE-

SPJ 02016-368 0624-274450

11. W.Rly CHURCUGATE BVP-MCT-RTM RJT-

BRC-ADI 090-22487 022-22017420

022-22018876 12. N.C.Rly ALLAHBAD ALD-JHS-AGC 035-3448

FAX-035-

3443

0532-2580057

13. W.C.Rly JABALPUR JBP-BPL-KTT 015-54248

015-54247

0761-2677071,70

FAX-0761-54245 14. E.COAST BHUNESHWAR KUR-SBP-WAT 085-870393

085-870894

0674-27579969

15. S.W.Rly HUBLI SBC-MYS-UBL 073-6069

073-6067

0836-364907

0836-363803 16. S.E.C.Rly BILASPUR NGP-BSP 075-62166

075-82187

07752-2510887

07752-2510889

191

Collector contact No.

S.N. District STD Code Telephone (Office) Telephone

(Home)

1 Ajmer 0145 2627450 2627221

2 Alwar 0144 2337565 2337566

3 Banswara 0262 240002 240001

4 Baran 07453 237001 230011

5 Barmer 02982 220003 220004

6 Bharatpur 05644 223086 223316

7 Bhilwara 01482 232601

8 Bikaner 0151 2226000 2226001

9 Bundi 0747 2443000 2445200 2443222

10 Chittorgarh 01472 240001 240002

11 Churu 01562 250806 250805

12 Dausa 01427 510777 221888

13 Dholpur 05642 220254 220202

14 Dungarpur 02964 231002 231001

15 Hanumangarh 01552 260001 260002

16 Jaipur 0141 2209000 2209001 2709943

17 Jaisalmer 02992 252201 252202

18 Jalore 02973 222207 222208

19 Jhalawar 07432 230403 230402

20 Jhunjhunu 01592 234201 234202

21 Jodhpur 0291 2650322 2650344

22 Karauli 07464 250100 250122

23 Kota 0744 2451200 2451100

24 Nagaur 01582 241444, 241786 241555

25 Pali 02932 252801 252802, 284299

26 Pratapgarh 01478 222266 222277

27 Rajsamand 02952 220536, 221036 220537

28 Sawaimadhopur 07462 220444 220033 Fax 220333

29 Sikar 01572 250005 250006

30 Sirohi 02972 221187

220497.Fax

221188

31 Sriganganagar 0154 2445001 2445005

32 Tonk 01432 243026 243025

33 Udaipur 0294 2410834 2410285

192

Contact No. SP of District

S.N. District Telephone (Office) Telephone (Home)

Ajmer 2629910 2422522

Alwar 2337453, 2337838 2337454, 23344220

Barmer 220005 220006

Bundi 2442111 2442354

Bikaner 2226111 226112

Bharatpur 223116 223366

Bhilwara 232001 232002

Banswara 240003 240004

Baran 230002 230003

Chittorgarh 240006 240003

Churu 250804 250803

Dausa 230001 230002

Dungarpur 231003 231791

Dholpur 220267 220588

Hanumangarh 260003 260004

Jhalawar 230410 230411/231154

Jaisalmer 252233 252234

DCP, Jaipur (East), Jaipur 2554980 2224748

DCP, Jaipur (South), Jaipur 2202700 2353537

Jodhpur (Rural), Jodhpur 2650702 2650703

Jodhpur City, Jodhpur 2650700 2650701

Nagaur 242464 242454

Jalore 222224 223500

Pali 223838 223939

Udaipur 2413949 2431721

DCP, Hq. Jaipur 2201050 2204408

Kota City, Kota 2350700 2350701

Pratapgarh 222283 222284

Kota (Rural), Kota 2350601 2350602

Jhunjhunu 236900 236901

Sriganganagar 2443000 2440011

SP, Sirohi 220718 220719

SP, Sawaimadhopur 220528 220402

Disaster Management Division , MHA (Ministry of Home

Affairs) Name of officers/Designation and Location of

Deployment

Tel. (Office) (011) Tel. (011)

(Residence)

Home Secretary 23092989 24103058

193

23093031

23093003(F)

23013102

Secretary(Border Management) 23092440

23092717 (F)

24602518

JS (Disaster Management) 23438087

24610906(F)

26874825

Dir (NDM-I) 23438123

Dir. NDM-II 23438071

DIR (DM-III) 23438102

Duty Officer (DM Control Room) 23093563

23093564/23093565 -

Control Room Disaster Management) 23092923 23093054

23092885 23093897

23093750

23092763(fax)

Control Room (Internal security ) 23093054,

23092763

23092885,

23092923

23093750

(Fax)

Toll free No. ( MHA,C/R) 1070 -

Toll free No. ( Delhi Government, DM C/R) 1077 -

Toll free No. (State Disaster Management

control room)

1077 -

Toll free No. (District Disaster Management

Control Room.) -

NATIONAL DISASTER MANAGEMENT AUTHORITY (NEW DELHI)

Name of officers/

Designation and Location of

Deployment

Tel. (Office) 011 Tel. (Residence)

011

Mobile No.

M.Shashidhar,Vice Chairman 26701701/04 24624599 ---

Member 26701780 - -

Member 26701740 24122310 ------

Member 26701735 - -

Membar 26701736 - -

Membar 26701775 - -

Membar 26701778 - -

Member 26701766 - 9999868111

Secretary 26701710 - -

JOINT SECRETARIES JS(Admn) 26701718 26109395 9717873412

Advisor&JS(Mitigation) 26701816 - -

JS(pp) 26701817 - -

Control Room. Reception

26701700/730

26701728/29 - 09868891801/803

09868101885

194

T-SUNAMI WARNING CENTRE, HYDERABAD (040)

Name of officers/Designation and

Location of Deployment Tel. (Office) Tel.

(Residence)

Mobile No. Fax

Dir. INCOIS

Indian National Center for Ocean

information services

23895004 23895000

23895002(24Hrs.)

- 23895001

23892910

Scientist Incharge, ITWC (Interim

Tsunami Warning Centre)

23895006

23886006

23895012

Ocean Data and Information

System(ODIS)

040-23895008 23895001

Control room Tsunami

Warning Centre

(Operation Centre)

040-23886034

040-23895001

040-23895002

- - 22460661

Flood/Cyclone

040 - 23884533

Agricultural Drought 040-23884535

Forest Fires 040-23884218

Earthquakes & landslides 040 - 23884277

GEOLOGICAL SURVEY OF INDIA Name of officers/Designation and


Tel. (Office) Tel.

(Residence)

Fax

Dir. General Kolkata 033-

22861693/76

- 22861656

Dir. (LHIM & EPE) Delhi

011-29053777

011-29051328

9811904697 29962671

29051328

DMS Control Room (Delhi) 011-29053777 - 011-2996271

INDIAN METEOROGOGICAL DEPARTMENT (011)



Tel. (Office) Tel.

(Residence)

Mobile No. Fax


dgmmet @ gmail. Com.

2411842

24616602

43824201

43824225

43824253

24633692

9313982396 24611792

ADG (M) Seismology 24697473 - - 24697473

DDGM Seismology

24611305

43824405

24622827 9868109671 24619943

24611305

DDGM(EREC)

24616309

43824516

24634714 9868109672 24619943

DDGM(ISSD) 43824314 - - -

DGM OFFICE

24611068

43824279

24644284 9899153923 -

195

Dir. (NHAC) 24629798

43824481/4513

26166773 9911456889 -

Dir.(AMSS) 25602523 - - 25652398


24624588

43824484

- - -

MC, JAIPUR 0141-2793254 - - 2793254

IMD Jaipur Duty Officer 2721326 (Air Port) 2721326

Natioal Weather forecasting

centre(NWFC)

24652484

24631913

- - -

CENTRAL WATER COMMISSION (CWC)(011)



Tel. (Office) Tel. (Residence) Fax

Chairman 26108855 - -

Secretary 26187232 - 26195516

Dir (FMP) 26182836

26102935

- 26106523

26102935

Member(D&R) 26108150

26106848

Dy. Dir (T) 26105274/2939

26101668

- -

CE/Dam Safety. 26106848 26191431 -


24368238

24361393

(Telefax)

0124-4377051 24362780

Reception/Control Room

CWC

26108889

26103333

26106523

- -

Dir. (M&A) jaipur

0141-2721455

Flood Control Room 011-23861837

/38

011-

23868775

Jaipur Control Room

0141-2742900

5110111

5101455

INTEGRATED DEFENCE STAFF (011) Name of officers/Designation


Tel. (Office) Tel. (Residence) Mobile

No.

Fax


E-35886

23017339

E-35887

- -

ACIDS (Jt.OPs) 23011442

E-35894

25692915 -

DACIDS (OPs Lgs) 23005134 29230114 23005137

Dir. (OPs Lgs) 23005126 23070942 23005226

Jt. Dir (OPs Lgs) 23005133 28050533 23005226

OPs Room (HQr IDS) 23005131

23005114

- - 23005137

196

ARMY HQR (EXCHANGE NOS-(011- 23010131/(23018197 Directory) Name of officers/Designation



Reception 26196220

23018197

26172861

- - -

DGMO 23011506

23011506

- 23011506

ADGMO (A) 230116611

24615208

- 23011617

ADGMO (B) 23014891 26142269

- 23011617

Dir.MO-6 23018034

- 23011617

AIR HQR (EXCHANGE NOS- 011-23010231) Name of officers/Designation



Reception 23013680 23792973

ACAS (Ops) 23014424

23010231/7528

23017627

PD Ops (Off) (T&H) 23110231/7559

23016354

23016354

Dir. Ops (T) 23010231/7545

2305857

- 23016354

Dir. Ops (H) 23010231/7551

- -

JD Ops (LS) 23010231/7546 - 23016354

JD Ops (H) 23010231/7552 - 23792973

NAVAL HQR (EXCHANGE NOS- 011-23010121/ 23014167) Name of




Reception 23013540

Dir. 230111766/725/639

23007348

ACNS (IW &OPS) 23011477 230136886 -

PDNO 23011706

DNO 23010503 -

OPS Room N.Delhi STD -011 Name of




Army OPS Room 23011617 - -

Air OPS Room 23013680 - -

Naval OPS Room 23011252

23013540

(Exchange Supp.)

- -- -

197

NIDM N.Delhi STD -011 Name of officers/Designation



ED 23702445 23702446

011-23702432, 23705583, 23766146

23702446

/442

COAST GUARD HQ N.Delhi STD 011 Name of




Exchange No. 23385312/23384174

Dy.Dir. General 23387361 - - 23382584

Dy.Dir. General (Security) 23387237 - -

Comdt. (JD Ops- II) 23382695 23383196

Ops- Room (CG-HQ) 23384934

-

- 23383196

23083999

D.G. SHIPPING Mumbai (O22) Name of officers/Designation



DG 22613156 - 22626756

Jt. DG. 22614911 - 22692416

Dy.Dir. General 22632301

22612381

22656311

- - -

Nautical Advisor 22670863 - 22694352

DG Com Centre 22610606

22614646

22611003

- -

TELEPHONE NOS. FOR SEEKING AIR SUPPORT IN CASE OF RAILWAY DISASTER


1. Director (Oprational Logistics) /HQ

Integraeted Defence Staff New Delhi

011-23017897

-

2. NAVAL HQ (WAR ROOM) Dir. Of

Naval Operation.

011-23011253 -

3. Duty Officer (Maritime Operation

Center) HQ-WNC Mumbai

022-22663030 -

4. Air Force Exchange 022-23714982/

022-23714963

-

5. Naval Exchange. (022) 22663030

22664949

22751126

22053057

-

6. Military Exchange Coast Guard

/GOCNCM & G Area Army

22151701 -

198

OTHER AIRLINES


1. Pawan Hans Helicopters Ltd. Juhu

Aerodrome S.V. Road, Vileparele (W)

Mumbai.

022-26151138

26151139

26151877

9869287850

2. Deccan Chartered Ltd. Hanger No. Juhu

Aerodrome Mumbai-49.

022-26611601

26611602

9820231665

3. Executive Airways Pvt. Ltd. Malkani

Chambers, Off Nehru Road Near

Domestic Airport, Vileparle (E) Mumbai

022-26193000

26175624

26163430

-

4 Air Deccan : Airport, Jaipur, Contact No. 0141-5127444

5 Indian Airlines : Nehru Place, Tonk

Road,

0141-2743500,

2743324

6 Jet Airways : Umaid Nagar House, 1st

Floor, Opp. Ganpati Plaza, M.I. Road

0141-5112222

7 Kingfisher Airlines : Near Hotel Emrald

M.I. Road

0141-2367833

2389121

8 Sahara Airlines 0141-5119993

9 Go Air : Contact No. 0141-5500501

10 Spice Jet: Contact No. 0141-5119882

11 Indigo Airlines: Contact No. 0141-5119993

HIRING OF HELICOPTER:

Secretory to GM is nominated officer for arranging helicopter site. His contact number are:

Designation

Rly Phone DOT Mobile

Off Res. Off Res.

Secy to GM 25003 2725801 9001195003

DEFENCE ESTABLISHMENT INCLUDING ARMY, NAVY, AIR FORCE &

PARA MILITARY FORCES, BSF, CRPF, CISF.

Sr. No. Address Telephone Nos. 1. Air Force Station,

Amer Road, Jaipur 0141-2671901, 2671902, 2671903, 2671510, 2671927

2672919 and 2721333 2. Military Cantt. Area, Pratap Lines,

Jhotwara, Jaipur. 0141-2364081, 2364084, 2364085, 2364087, 2364088,

2364089, , 2368910 and 2352022. 3. Rajasthan Armed Corps, Inspector

General (RAC), Jaleb Chowk,

Jaipur.

0141-2601877 and 2609429.

4. Rajasthan Civil Defence and Home

Guards, Jaleb Chowk, Jaipur.

0141-2204475, 2204476, 2204477, 2204478 and 2204479.

5. Central Industrial Security Force,

Village Nagal, Susawatan, Amer,

Jaipur.

0141-2530758, 2530300, 2530695, and 2530002

6. Central Reserve Police, Force C/O

Home Secretary, Government of

Rajasthan, Secretariat, Jaipur.

0141- 2380683, 2519633.

199

FEW ABBREVIATIONS USED

ART Accident Relief Train

AEN Assistant Engineer

ARME Accident Relief Medical Equipment

ARMV Accident Relief Medical Van

AEE Assistant Electrical Engineer

AC Air Condition

ADG Assistant Director General

AME Assistant Mechanical Engineer

ASM Assistant Station Master

ADMO Assistant Divisional Medical Officer.

ADRM Assistant Divisional Railway Manager

ASTE Asst. Signal & Telecommunication Engineer

AIR All India Radio

AOM Assistant Operating Manager

A G M Assistant General Manager

ASM Assistant Station Master.

AMM Assistant Material Manager

ALP Assistant Loco Pilot

APO Assistant Personnel Officer.

B D Break Down

1AC First class Air Conditioned coach.

BIS Bureau of Indian Standard.

INGO Indian Government Organization .

2AC 2nd Class Air Conditioned coach

3AC 3rd Class AC coach.

ACM Assistant Commercial Manager

BSNL Bharat Sanchar Nigam Limited

BPCL Bharat Petroleum Company Limited

CHC Chief Controller.

CPR Cardio Pulmonary Resuscitation

BFR 08 wheeler open flat vacuum brake wagon

CCM Chief Commercial Manager

DME Divisional Mechanical Engineer

CE Chief Engineer

DEN Divisional Engineer

CBE Chief Bridge Engineer

DOM Divisional Operating Manager

CISF Central Industrial Security Force

DMU Diesel Multiple Unit

CTE Chief Track Engineer

DRM Divisional Railway Manager

COM Chief Operation Manager

DMO Divisional Medical Officer

COS Controller of Stores.

DM Disaster Management/

District Magistrate.

DMA Disaster Management Authority.

CBRI Central Building Research Institute.

DMT Disaster Management Team.

CRRI Central Road Research Institute.

DOT Department of Telephone.

CRSE Chief Rolling Stock engineer.

DC District Commissioner

CSO Chief Safety Officer

200

DR Disaster Response

CME Chief Mechanical Engineer

DPC Diesel Power Controller

CEE Chief Electrical Engineer DG Diesel Generator

CSTE Chief Signal &Telecommunication Engineer

DCP Dry Chemical Powder

CMPE Chief Motive Power Engineer

DSTE Divisional Signal & Telecommunication Eng

CAO Chief Account Officer

EC Emergency Control.

CSC Chief Security Commissioner

EMU Electric Multiple Unit

CSE Chief Signal Engineer

CPO Chief Personnel Officer

ESM Electric Messaging System

CNL Control.

EMR Emergency Medical Response

CPTM Chief Passenger Transportation Manager

FA First Aid

CFTM Chief Freight Transportation Manager

FC Finance Commission

CAC Combined Assistance Center

FA&CAO Financial Advisor & Chief Accounts Officer.

CPRO Chief Public Relation Officer

FR First Response

CWC Cyclone Warning Center

FOB Foot Over Bridge.

CRB Chairman Railway Baord

FOIS Freight Operation Information System

CMS Chief Medical Superintendent

FIR First Information Report

C O Co-ordination.

FT Field Telephone

CMD Chief Medical Director.

C&W Carriage and Wagon

GM General Manager.

CDMO Chief District Medical Officer

GI Galvanized Iron

CRS Commissioner of Railway Safety

GIS Geographical Information System

GSI Geological Survey of India.

CRS Commissioner of Railway Safety.

GRP Government Railway Police

HFL Highest Flood Level

NDRF National Disaster Response Force.

HLC High Level Committee

O P Operation.

HRD Hydraulic Rescue Device

OHE Over Head Equipment

HRE Hydraulic Re-railing Equipment

OIC Officer In-Charge.

HSD High Speed Diesel

HOR High Official Requisition

HOD Head Of the Department

HS Home Secretary/Hand Signal

PRO Public Relation Officer.

201

HM Home Minister

PA Public Address.

HS Home Secretary/Hand Signal

PAS Public Address System

HM Home Minister

P-Way Public Way

IA Indian Airlines.

PCE Principal Chief Engineer

IAF Indian Air Force.

PCO Public Call Office.

IAT Instant Action Ream

POL Petroleum and Oil

ICF Integral Coach Factory

PR Public Relation.

IG Inspector General

QRT Quick Response Team.

IIT Indian Institute of Technology.

RMC Regional Meteorological Center.

IMD Indian Meteorological Department

. RCT Railway Compensation Tribunal.

IOC Indian Oil Corporation

IRCTC Indian Rly. Catering & Tourism Corporation.

RMS Railway Mail Service.

IRITM Indian Railway Institute of Transport Managemen

RPF Railway Protection Force

ISD International Subscriber Dialing.

RCF Rail Coach Factory.

ITWC Indian Tsunami Warning System

RVS Rapid Vision Screen.

J A G Junior Administrative Grade.

RRI Route Relay Instrument.

Jr. Junior.

SP Superintendent of Police

SP-ART Self Propelled Accd. Relief Train.

Sr. Senior.

SDGM Senior Deputy General Manager.

SM Station Master/Station Manager.

S&T Signal & Telecommunication

L I Loco Inspector.

SS Station Superintendent.

POMKA Portable Medical Kit for Accident.

SE Section Engineer

L C Level Crossing.

SSE Senior Section Engineer.

L P Loco Pilot

SIS Senior Inspector of Signal

SLI Senior Loco Inspector.

MoR Ministry of Railway

SSO Senior Safety Officer.

MOSR Ministry of State for Railway

SR Safety Rule

MoU Memorandum of Understanding.

SJAB St.John Ambulance.

MM Material Manager.

SOS International Call for Distress.

202

MM Modified Mercalli.

STD Subscriber Trunk Dial

NGO Non-Government Organization

SERC Structural Engineering Research Centre.

TI Traffic Inspector.

TS Train Superintendent

TTE Tran Ticket Examiner.

TRD Traction department

TIG Titlagarh station’s code

TPC Traction Power Controller

TLC Traction Loco Controller.

TXR Train Examiner.

TCI Telecommunication Inspector.

TCM Telecommunication Mechanics.

U C C Unified Command Center..

VHF Very High Frequency.

DC District Commissioner.

Disclamimer

This informationprovided in this document is for the purposr of general guidance .Although ,all

efforts have been made to ensure authenticity and accuracy,in case of conflict the provision in

G&SR/ Accident Manual and other relvant codes and manuals would over ride.

203

vkink izca/ku ;kstuk 2014 - North Western Railway

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