Vivant - INNOVATION EXPERTS

In white space, where do you begin?

leaders in human centred innovation

+61 2 9260 7300 [email protected] in human centred innovation

MOBILE BRAND EXPERIENCE

Human DeviceBehavioural economics Lifestage Demographic Personality Context Mood

Phone Tablet Wearable PC

Form factor Information design Interaction model Content

A.D.AP.T Listen Interpret Decide Act

Service enabled applications + the stack

Data, UX, Tech, Commercial, Digital Strategy, Methodology

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http://www.vivant.com.au

































PROVEN METHODOLOGY FOR SUCCESS


THE TEAM








































































Team

• Research driven practitioners

• UI excellence across design, technology, engagement

• Skill set includes research, conceptualisation, user testing, IA, interaction design, mobile development

Facilities

• Mobile and Desktop testing (single-person task, or people using their mobiles together/for interaction).

• Contextual testing in-house or remote user testing

• Custom video monitoring and recording systems

• Focus Group Lab for user workshops

• Observation Room which allows clients to watch real time customer responses.



INNOVATION LEAD, USER CENTERED



































Vivant creates an always connected environment delivering personalised and relevant information, which create intimate relationships to nurture opportunities between the customers and the business.

!• Personalised experiences

• Adaptable interfaces

• Constant state of learning

• Nurture and accelerate customer action

Interpret

Decide

Act

Sense

Relationship



DATA DRIVEN EXPERIENCES



































Mobile Framework

iOS / Android / HTML5

Aggregation Services

FrameworkAdaptUIVoice UI

Rules Engine

CRM and Marketing

Automation Integration

Libraries

Campaign Engine

Transaction Integration

Messaging Platform (PUSH, SMS, email and

IVR)

Application Libraries

Recommendation Engine



LEVERAGE OUR TECHNOLOGY PLATFORM



































Adam Farraway, Director

Product Delivery, Sportsbet

“The Vivant team are at the

forefront of digital

innovation, they both drive

and challenge their clients to

achieve remarkable

outcomes by being human

centred experts. Vivant

show an extraordinary level

of commitment in

producing high quality

outcomes for their clients

and are a trusted and valued

partner”

Andy Lark, Former CMO,

Commonwealth Bank of

Australia

“Vivant’s dedication to

delivering world class digital

experiences our customers

has contributed to the Bank

recently being recognised as

the 2nd most innovative

company in Australia (BRW

Top 30 Innovative

Companies 2012)”

Sudhir Joshi, Former Head

of Technology & e-

business, Qantas

“Vivant have brought

amazing value to Qantas”

Mark Carnegie, Venture

Capitalist, MH Carnegie

“Partnering with Vivant will

counter the biggest problem

with venture capital in

Australia”

Harry Lowes, GM Digital

Marketing

“Vivant have been

instrumental in delivering

innovation to one of our key

strategic initiatives”



TESTIMONIALS



































Aimia May 2011

Best of the Best Property Guide

Aimia May 2011

Best financial Service Property Guide

Aimia May 2011

Best Mobile Advertising or Marketing

Property Guide

Cannes Jun 2011 Silver Lion

Best use of media Property Guide

W3 Awards Oct 2011

Gold Award Winner Financial Services

Property Guide

W3 Awards Oct 2011

Silver Award Winner Finance

Property Guide

Media Federation Awards

Oct 2011 Best Media Innovation

Property Guide

Online Banking Report Mar 2012

Simple Balance Best of Web

Kaching

Australian Mobile Awards Aug 2012

Best in Financial Information & Tools,

Kaching

Midas Awards

Oct 2012 Best Financial Information &

Tools Kaching

Aimia Mar 2013

Best Financial Service Kaching

Aimia Mar 2013

Effectiveness Award Kaching

Aimia Mar 2013

The Innovation Award Kaching



AWARDS & ACHIEVEMENTS





































OUR WORK

leaders in human centered innovation



































http://www.vivant.com.au/clients

















































































COMMBANK KACHING

Key Features

• Contactless and Social payments including Pay by mobile number, email, NFC & Bump

• Ability to quickly view balance via simple balance and transfer funds between accounts

• Fast access with a 4-digit PIN login

• Multiple award winning solution , awards include AIMIA best financial service,

effectiveness award and the innovation award for 2013 plus many more

Commbank Kaching delivered the worlds first mobile wallet application that utilises NFC

and social payment solutions to deliver greater value to The Banks customers, over and

above the then current success of NetBank. Kaching leveraged the Vivant Mobile Wallet

solution and within the first 6 months had been downloaded over 100,000 times on iOS

and achieved a 4 star rating. Today the app has accounted for over 1.6m downloads across

native iOS / Android and over $12Bn in transactions since 2012.

Peter Moon (Australian Financial Review) “The game changer for us was Commonwealth’s Kaching app. Kaching nailed the iPhone interface, making it almost enjoyable to navigate around and transact on accounts. It was supported by an impressive back end, too”


http://www.afr.com/p/technology/new_cba_mobile_banking_app_changes_cGnouSLm8PoULpaPNoatLJ



































COMMBANK PROPERTY GUIDE

Key Features

• Augmented reality used to map data onto a real world view.

• Access to detailed suburb profiles, sales history and current listings

• Access to trusted research and data to provide deep insight for buyers and sellers

• Award winning product, awards include, AIMIA Awards Grand Prix Best of the Best

Best Financial Service and Best Mobile Advertising or Marketing in 2012. Silver Lion at

Cannes International Festival of Creativity, plus many more

The Property Guide was a world first mobile solution that delivered smarter property

insights, massive brand exposure, lead generation and recognition as the world’s best

mobile marketing campaign in 2011. The app was download 100,000 times in the first 3

months and became the number one lifestyle related apps and number three amongst all

apps in Australia. Within the first year the app had returned a ROMI of 1095 surpassing

original expectations of 50%. Today the app accounts for over 150 calls a month for home

loan enquiries generating The Bank 50 new applications a month.




































COMMBANK APP

Key Features

• Product redeveloped for iOS and extended to Android

• Access from the app increased to include, NetBank Mobile and CommSec plus added

brand/atm locator utilities and FX toolkit.

• Access to the app via Facebook and Twitter

• Push Notifications and Alerts integrated for improved communications

• Winner of the Best Mobile Banking App at the Amber Awards

The Commonwealth Bank iPhone application was used by more people than any other

finance app in Australia. It did a good job of helping customers manage their money on

the go but had poor user ratings. The challenge was to review and improve the user

experience and extend it to Android to improve reach. Vivant utilised a lean UX approach

to define key user problems and employed an agile methodology to test and learn

iterations of the interface and interactions. The end result was the launch of a well received

app which generated a 4 star rating in the iOS and Android stores offering more features.




































RP LISTER

Key Features

• Present up to date, professional market statistics for the vendor’s district.

• Create presentations in a matter of minutes for last-minute appointments.

• Provide trusted data to vendors, assisting them in understanding their property’s

market value.

RP Data recognised that the traditional paper based process of identifying the value of a

property in what is a very dynamic market had to be challenged. Vivant developed an

industry changing iPad application which engaged vendors and combined the agents

local expertise in a collaborative and interactive way to secure more business for the agent.

The solution is considered an “industry changing application” by Gill Davis with uptake of

200% over expectations. The app has been downloaded by 21% of agents in Australia and

accounts for 20 new data attributions back to RP Data with each visit.




































TELSTRA TREATS

Key Features

• Customisable Q&A mechanism for industry specific data gathering and customer

profiling

• Agnostic Push Notification platform which supports iOS and Android

• Customisable interaction models, daily, weekly, monthly, whatever works

• Search, Save and Redeem experiences from your mobile device

• Create and distribute a campaign to a qualified user base in 10min

Telstra Treats is a highly intelligent personal assistant that provides a sophisticated user

experience which is relevant and contextual every time on your mobile phone. Telstra

leveraged Vivant’s proximity based marketing platform, Henry, to create an ecosystem

where merchants can deliver highly targeted offers and experiences to customers via the

mobile phone. With the benefit of real time reporting and deep data analytics, Merchants

can now truly create targeted cost efficient campaigns, while customers are presented

highly relevant and contextual offers.




































GAME FOR GOOD

Key Features

• Certified, secure, and enterprise grade technology

• Customisable game play, scoring and consumer pricing models

• Patented Game Mechanic and Scoring Mechanic.

• Flexible platform application across multiple industries such as lottery, government,

charity, sport and social gaming plus many more.

• Watch the live play game demo

The “Game for Good” leveraged the Jaro platform to create a charity based Jaro Knockout

Tournament where the player prize and charity donation pool was crowd funded by the

players. Players were offered to split their ticket cost. The split was used to raise money for

charity and one lucky winner. The beta tournament raise £25,000 where £13,462 went to

charity and £11,538 went to the players prize. Of the 1169 players, 2728 tickets were sold

and 54% of the ticket price was given to charity as part of the split. The Game for Good

benefitted The British Red Cross, Amnesty International and WWF plus 12 other charities.


http://youtu.be/j7BmGzpPV3w



































TEDX COMPANION APP

Key Features

• Capture moments through a single button press

• Annotate notes against moments

• Share moment through social networks

• Re-live captured moments on device

• Connect with other attendees

TEDxSydney is the largest TEDx in the world. It is also a significant event within the Sydney

community. Vivant’s human-centred approach uncovered a unique insight into capturing

ideas at the event. Leveraging new world-first video streaming technology Vivant was able

to capture “moments worth sharing” through an original 2nd-screen companion app.

Attendees at the event were able to capture, share and re-live moments that inspired their

imaginations.

Vivant +61 2 9260 7300 [email protected] in human centred innovation



































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