Visitor’s Guide A complete guide to hospital facilities and their locations
Visitor’s Guide A complete guide to hospital facilities and their locations
General Information
Visiting Hours We welcome your visit with loved ones while they are at MemorialCare
Saddleback Medical Center. To maintain the healthiest environment possible
and to avoid infections, please ensure visitors with a fever, cough, runny
nose, sore throat or other symptoms wait until they are completely well
before visiting.
General visiting hours are between 6 am – 8 pm with varying hours for certain
units. After hours access to the hospital is restricted through the Emergency
Department. To promote infection control, and to the extent possible, no
more than two visitors should be at the patient’s bedside at any one time.
Please check with the charge nurse on the nursing unit for more specific
visiting information.
Smoking Smoking is prohibited on the entire Saddleback Medical Center campus,
including outdoor areas, grounds and parking areas.
Gift Shop The Gift Shop offers a wide variety of gifts, greeting cards, flowers, snacks, and
personal items. All proceeds go directly to Saddleback Memorial Foundation
to help provide quality health care to the community. Hours: Monday through
Friday from 9 am – 7 pm, Saturday from 9 am – 4 pm and Sunday from 10 am
– 4 pm For more information call 949.452.3426.
ATM ATMs are located on the basement level of the main hospital near the cafeteria
and in the lobby of the Medical Office Tower.
Cell Phone Charging Stations Available in the visiting waiting areas.
Interpreter Services Translation services are available for a variety of languages. Services are also
offered for the hearing impaired. Please ask a nurse if you need assistance.
Social and Spiritual Services Social workers and chaplains are available to counsel patients and families
with social, emotional and financial needs as well as provide spiritual care
and support. Please ask your nurse if you need assistance.
Physician Referral The MemorialCare Physician Referral Service offers free information about
the education and specialties of more than 3,000 physicians. Please visit
memorialcare.org/saddleback or call 1.800.MEMORIAL (1.800.636.6742)
for more information.
Concerns or Questions If there is a concern regarding patient care, please notify the charge nurse
or supervisor. A Patient Relations Coordinator can assist with problems or
concerns that have not been resolved by the charge nurse or supervisor.
To reach our Patient Relations Coordinator, please call 949.452.3929.
Our business hours are Monday - Friday, 8 am to 4 pm. Voicemails will
be returned the next business day.
Saddleback Medical Center Café Located on basement level
The Saddleback Medical Center Café offers a wide variety of hot and cold
food and beverage options. Vending machines and microwave ovens are
available 24-hours-a-day adjacent to the cafeteria. The cafeteria also offers
Starbucks coffee and a Grab & Go section, including outdoor patio seating for
your enjoyment.
Room Service Guest Meals are available for purchase for those wishing to
dine with their friend or relative during their hospital stay. We accept major
credit and debit cards.
Breakfast $8 | Lunch or Dinner $10. (Lunch or dinner includes an entrée, two sides, a beverage and dessert or fruit.)
To place an order, call 949-452-DINE (3463) between 6:45 am and 7 pm.
It is our pleasure to serve you!
Breakfast 6:45 am – 10:00 am
Grill 10:30 am – 8:30 pm
Lunch 11:00 am – 1:45 pm
Dinner 4:30 pm – 8:30 pm
Monday – Friday
Breakfast 8:45 am – 10:00 am
Lunch 11:00 am – 1:45 pm
Dinner 4:30 pm – 8:30 pm
Saturday – Sunday (Grill closed)
Important Numbers
MemorialCare is a nonprofit integrated healthcare delivery system that includes leading hospitals – Long Beach Medical Center, Miller Children’s & Women’s Hospital Long Beach, Community Medical Center Long Beach, Orange Coast Medical Center, and Saddleback Medical Center; award-winning medical groups – MemorialCare Medical Group and Greater Newport Physicians; Seaside Health Plan; and convenient outpatient health centers, imaging centers, surgical centers and dialysis centers throughout Orange and Los Angeles Counties.
Main Operator 949.837.4500 ext. 0
Patient Relations Coordinator 949.452.3929
Admitting/Registration 949.452.3545
Medical Records 949.452.7050
Patient Accounting/Billing 877.323.0043
Saddleback Medical Center Pharmacy 949.452.3706
CVS 24-hour Pharmacy 949.581.9120
Lab Corp 949.586.6590
Quest Diagnostics 949.458.1468
MemorialCare Saddleback Medical Center 24451 Health Center Drive, Laguna Hills, CA 92653 memorialcare.org/saddleback 949.837.4500
Visit memorialcare.org/saddleback to find a physician, learn about our services or explore employment opportunities.
Emergency Services • ER Registration
• Obstetrics Patients (between the hours of 8:00 pm - 6:00 am only)
Main Hospital Basement
• Cafeteria
• Conference Rooms 1-8
• Medical Records
• ATM
• Internet Café public computers
• Volunteer Services
D Cafeteria patio (outdoors)
1st floor
• Admitting/Registration
• Operating Rooms
• Surgery Waiting Area
• Blood Donor Center
• Radiology
• Radiology Waiting Area
• Cath Lab/CVOU
• Cardiology
• Recovery Room/PACU
• Pre-Op (1 East)
• Saddleback Memorial Foundation
• Senior Plus
D Atrium (indoors)
D Gift Shop
D Chapel
D Courtyard with fountain and seating area (outdoors)
D Florence Joyner “Flo Jo” statue and seating area (outdoors)
Hospital Facilities and Locations
2nd floor
• ICU
• Cardiac Telemetry (2 East)
• Care Coordination - Case management and discharge planning
• Pulmonary Function Lab
• Short Stay Unit (2 West and 2 North)
D Serenity Room (ICU)
3rd floor
• Surgical/Orthopedics/Neurology (3 East)
• Medical Oncology (3 West)
D Serenity Rooms (3 East and 3 West)
The Women’s Hospital 1st floor
• Postpartum rooms
• Lactation consulting
2nd floor
• NICU
• Labor, Delivery, Recovery, Postpartum rooms (LDRP)
• Obstetrics ORs
Taj Mahal Medical Center (Quest Diagnostics)
Saddleback Valley Medical Center (Lab Corp)
D Rest and Relaxation Areas
Medical Office Tower Basement
• The Surgical Center at Saddleback - Operating Rooms and Waiting Area
1st floor
• The Surgical Center at Saddleback - Registration
• Inpatient Pre-Admit Lab/Testing
• Outpatient Imaging
• Outpatient Pharmacy
• ATM
• Satellite Gift Shop
Floors 2-6
• Physician Offices
Heart and Wellness Center and Breast Center • Breast Center (1st floor)
• Physical Therapy/ Rehabilitation Services (1st floor)
• Transitions Boutique (2nd floor)
• Diabetes Clinic (2nd floor)
• Osteoporosis Clinic (2nd floor)
• Fitness First Gym (2nd floor)
• Cardiac Rehabilitation (2nd floor)
• Pulmonary Rehabilitation (2nd floor)
• Nutrition Counseling (2nd floor)
Cancer Institute • Radiation Oncology
• Genetic Counseling
• PET/CT Imaging
Laguna Hills Mall/Five Lagunas
MEDICAL OFFICE TOWER
Laguna Woods Village
POSTOFFICE
NOHOSPITALOR MOT PARKING
CANCER INSTITUTE ENTRANCE
WOMEN’S HOSPITALENTRANCE
TAJ MAHALMEDICALCENTER
LAB CORP
BREAST CENTER
AMBULANCE ENTRANCE
SHUTTLE HOURSMONDAY – FRIDAY
8 AM – 6 PM
Ronda Del Rossmoor
Paseo de Valencia
Paseo de Valencia
Paseo de Valencia
Calle De La Louisa Calle De La Louisa
Health Center Drive
Cal
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Calle
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Cal
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Ronda Del Rossmoor
NOHOSPITALOR MOT PARKING
ER ENTRANCE
MEDICALOFFICETOWERENTRANCE
MAINHOSPITALENTRANCE
VISITOR AND PATIENT PARKING
Parking Lot Main Hospital
Medical O�ce Tower
Cancer Institute
Emergency Room Taj Mahal Medical Center
Saddleback ValleyMedical Center
Women’s Hospital
Breast CenterHeart & Wellness CenterOutpatient Rehab
Entrances
Visitor Parking
memorialcare.org/saddleback
Laguna Hills Mall/Five Lagunas
MEDICAL OFFICE TOWER
Laguna Woods Village
POSTOFFICE
NOHOSPITALOR MOT PARKING
CANCER INSTITUTE ENTRANCE
WOMEN’S HOSPITALENTRANCE
TAJ MAHALMEDICALCENTER
LAB CORP
BREAST CENTER
AMBULANCE ENTRANCE
SHUTTLE HOURSMONDAY – FRIDAY
8 AM – 6 PM
Ronda Del Rossmoor
Paseo de Valencia
Paseo de Valencia
Paseo de Valencia
Calle De La Louisa Calle De La Louisa
Health Center Drive
Cal
le D
e La
Pla
ta
Calle
De
La P
lata
Cal
le D
e La
Mag
dal
ena
Ronda Del Rossmoor
NOHOSPITALOR MOT PARKING
ER ENTRANCE
MEDICALOFFICETOWERENTRANCE
MAINHOSPITALENTRANCE
VISITOR AND PATIENT PARKING
Parking Lot Main Hospital
Medical O�ce Tower
Cancer Institute
Emergency Room Taj Mahal Medical Center
Saddleback ValleyMedical Center
Women’s Hospital
Breast CenterHeart & Wellness CenterOutpatient Rehab
Entrances
Visitor Parking
Laguna Hills Mall/Five Lagunas
MEDICAL OFFICE TOWER
Laguna Woods Village
POSTOFFICE
NOHOSPITALOR MOT PARKING
CANCER INSTITUTE ENTRANCE
WOMEN’S HOSPITALENTRANCE
TAJ MAHALMEDICALCENTER
LAB CORP
BREAST CENTER
AMBULANCE ENTRANCE
SHUTTLE HOURSMONDAY – FRIDAY
8 AM – 6 PM
Ronda Del Rossmoor
Paseo de Valencia
Paseo de Valencia
Paseo de Valencia
Calle De La Louisa Calle De La Louisa
Health Center Drive
Cal
le D
e La
Pla
ta
Calle
De
La P
lata
Cal
le D
e La
Mag
dal
ena
Ronda Del Rossmoor
NOHOSPITALOR MOT PARKING
ER ENTRANCE
MEDICALOFFICETOWERENTRANCE
MAINHOSPITALENTRANCE
VISITOR AND PATIENT PARKING
Parking Lot Main Hospital
Medical O�ce Tower
Cancer Institute
Emergency Room Taj Mahal Medical Center
Saddleback ValleyMedical Center
Women’s Hospital
Breast CenterHeart & Wellness CenterOutpatient Rehab
Entrances
Visitor Parking