Visiting intu Trafford Centre An autism friendly visual guide Photograph courtesy of Seth Whales
Visiting intu Trafford CentreAn autism friendly visual guide
Photograph courtesy
of Seth Whales
1
Section 1
The guide 3 Section 2
What time am I going to intu Traff ord Centre? 4Who am I going to intu Traff ord Centre with? 5 Section 3
How will I get to intu Traff ord Centre? 6 Section 4
How do I fi nd the toilets? 9
Section 5
How will I be supported? 10 Section 6
What can I do at intu Traff ord Centre? 12Where will I visit? 13 Section 7
A map of intu Traff ord Centre 14 Section 8
Dining at intu Traff ord Centre 16
Section 9
What else can I do at intu Traff ord Centre? 18What other things might I see?
Section 10
Who might I see at intu Traff ord Centre? 20What to do if things go wrong? 21 Section 11
After my visit 23Feedback questionnaire 24
Contents
2 3
What day am I going to intu Trafford Centre?
What is intu Trafford Centre?intu Traff ord Centre is a large shopping centre.
Our address is:
intu Traff ord Centre, Manchester M17 8AA
Our telephone number is:
0161 749 1717
Website address is:
www.intu.co.uk/traff ordcentre
Facebook:
intu Traff ord Centre
Twitter:
@intuTraff ord
Section 1 - The guide
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Photography throughout the guide by Brian Higson, Dan Thompson and Diane Warburton, intu Traff ord Centre staff
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Section 2 - What time am I going to intu Trafford Centre?
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457
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1011
What time am I going to intu Trafford Centre?• intu Traff ord Centre is busiest on Saturdays and Sundays
• intu Traff ord Centre is quietest on Mondays, Tuesdays
and Wednesdays from 10.00am until 12 noon
During events, sales, Christmas and school holidays
intu Traff ord Centre can be very busy and look diff erent.
I will be at intu Traff ord Centre for about:
Draw a time on the clock
hours minutes
Upload, draw or insert picture of companion below.
Section 2 - Who am I going to intu Trafford Centre with?
intu Trafford Centre appYou can download the free intu Traff ord Centre app
to your phone:
• It has an interactive map (called Traff Nav) to help you fi nd your
way around
• It tells you news about intu Traff ord Centre
• It tells you about events happening at intu Traff ord Centre
6 7
You can park in one of our car parks.
Peel Avenue 9, the car park near Marks & Spencer and
John Lewis, has the most Blue Badge spaces for registered
Blue Badge owners.
The bus will drop you off at the station near Debenhams.
Section 3 - How will I get tointu Trafford Centre?You can get to intu Trafford Centre by car You can also get the bus
8 9
Section 4 - How do I fi nd the toilets
Follow the signs to fi nd the toilets:You will enter through one of 17 entrances:
They can be exposed to the weather
They are decorated minimally
They can be long They can be warm and dry To access the disabled toilets please ask any member of intu staff
for the RADAR key.
Signage RADAR key
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Section 5 - How will I be supported?
If you want you can use our autism awareness cards:
• The cards are for you to use if you want to tell staff
or shoppers about your autism
• They can be downloaded from our website. Please visit:
www.intu.co.uk/traff ordcentre
• They can be picked up from our customer information desk
My name is ..........................................................I have an autism spectrum condition.
Hello!
If you want you can use our autism awareness wristbands:
Not all our staff wear a uniform,
but they will all be wearing a
badge with their name on.
Our staff have received
specialist autism awareness
training so will be happy
to help you.
• The wristbands are for you to use if you want to tell staff
about your autism
• They will be included in the pack or you can pick one up from
our customer information desk
• If you need help ask any intu member of staff
If you need help, our staff will be wearing:
Our customer
service team
Our security team Our environmental
services team
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You can shop. There are lots of shops at intu Traff ord Centre.
Here are our biggest:
Section 6 - What can I do at intu Trafford Centre?
Section 6 - Where will I visit?
To fi nd out where these shops are located, please refer to the
map on pages 14-15.
John Lewis is at one end of intu Traff ord Centre.
Selfridges is in the middle of intu Traff ord Centre.
Debenhams is at one end of intu Traff ord Centre.
I am going to visit...
List which shops you will go to. A list of all our shops can be
found on our website at: www.intu.co.uk/traff ordcentre/stores
14 15
Starbucks
Dolphin fountain
Namco Funscape
Peel Avenuecar park 9
Debanhams café
The Dome
Peel AvenueRegent C
rescent
The Orient
Section 7 - A map of intu Trafford Centre
Ground fl oor
Map key
Toilets
Accessible toilets
Entrance
Car parks
Lifts
Noisy and busy
First aid/defi brilator
Bus stop
Taxi rank
Customer services
16 17
Thorntons
First Aid Room
Barton Square
The Orient
Bronze statue
The DomePeel Avenue
Regent Crescent
To B
arto
n S
qu
are
The car
Starbucks
EAT
Barton Squarefountain
First aid room
Section 7 - A map of intu Trafford Centre
First fl oor
Map key
Toilets
Accessible toilets
Entrance
Car parks
Lifts
Noisy and busy
First aid/defi brilator
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You can eat at intu Traff ord Centre.
The centre has lots of places to buy food. The Orient has lots
of places to buy food. You can eat at some of the restaurants*
on the second fl oor.
Section 8 - Dining at intu Trafford Centre
You can also bring a packed lunch.
You can eat your packed lunch on one of the benches in
intu Traff ord Centre. Eating a packed lunch can sometimes
be quieter.
If we eat at a restaurant in intu Traff ord Centre today,
we might eat at:
There are other places to eat at intu Traff ord Centre.
Some examples are:
• Eat
• Debenhams Café
• Starbucks
A list of our restaurants can be found on our website:
www.intu.co.uk/traff ord centre/stores* The restaurants are often noisy and busy.
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Section 9 - What else can I do at intu Trafford Centre?• You can go to the ODEON Cinema.
• You can play mini golf, Laser Quest or rock climbing
These times are based on an average week and may vary.
• You can go to the arcade called the Namco Funscape
• You can also go bowling at Namco Funscape
Here is a list of our activities and Monday - Friday quietest times:Namco Funscape
Activity Quietest timeMini golf Monday - Friday: 10.00am - 11.00am
ODEON Cinema Quiet times vary. Autism friendly
showings are available: visit
odeon.co.uk for details
Laser Quest Monday - Friday: 10.00am - 3.00pm
Rock climbing Monday - Friday: 10.00am - 3.00pm
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Barton Square
The bandstand Stairs and escalators
• Barton Square is an extension of intu Traff ord Centre.
It contains more shops
• LEGOLAND® Discovery Centre is at Barton Square
• SEA LIFE is at Barton Square
• There is a large outdoor area here if you need fresh air and space
Fountains
The car
Section 9 - What other things might I see at intu Trafford Centre?
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Section 10 - What to do if things go wrong?
You can go to our customer information desk.
This is located in the Dome on the ground fl oor:
You can fi nd any member of intu staff .
Section 10 - Who might I see at intu Trafford Centre?
Barney the talking bear.
Security team Other shoppers
Environmental services team Customer service team
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Section 11 - After my visit
What I like best about my visit to intu Trafford Centre
What I want to do again
What I would like to do next time
If you have an autism awareness card or wristband show them
to our staff . Tell our staff about your emergency
• I am lost, please help
• I have lost something
• I need some trained in fi rst aid
• I am feeling overwhelmed, please help me fi nd
somewhere quiet
Write more examples...
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Was the guide helpful?
What could be better about the guide?
What was missing from the guide?
Section 11 - Feedback questionnaire
Please fi ll out the feedback questionnaire and hand it in at
the customer information desk or email your feedback to our
guest services team at marketing.traff [email protected]. With your
help we can continue to develop the intu Traff ord Centre autism
pack and ensure you have the support required.
Together Trust is a charity based in the North West off ering care,
support and special education. We’re here to improve the lives
of people with disabilities, complex needs and autism. We work
alongside them and their families for a better future.
At Together Trust we have a team of over 850 incredible
employees and volunteers who support over 2,000 individuals
and families each year.
Together Trust is helping intu Traff ord Centre meet your needs.
They believe everybody deserves an equal chance in life. There
are no exceptions.
Together Trust have many specialist care, education and support
services for individuals with autism spectrum conditions.
For further information about any of Together Trust's services or
for advice about shopping with an autism spectrum condition,
please visit their website togethertrust.org.uk, call them on
0161 283 4848 or email [email protected]
www.facebook.com/intuTraff ordCentre/
YouTube search: intu Traff ord Centre
@intuTraff ord
www.intu.co.uk/traff ordcentre
0161 749 1718
© 2018 intu properties plc