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©2014 Experian Information Solutions, Inc. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified, or distributed in any form or manner without the prior written permission of Experian. Experian Public. Operating in today’s risk-management framework Tony Hueston STAR Financial Bank John Watts Experian #vision2014
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Page 1: Vision 2014: Operating-in-todays-risk-management-framework

© 2014 Experian Information Solutions, Inc. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc.

Other product and company names mentioned herein are the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified, or distributed in

any form or manner without the prior written permission of Experian. Experian Public.

Operating in today’s risk-management framework

Tony Hueston STAR Financial Bank

John Watts Experian

#vision2014

Page 2: Vision 2014: Operating-in-todays-risk-management-framework

2 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

TOP

10

Tom Le Goff / Getty Images stock

Page 3: Vision 2014: Operating-in-todays-risk-management-framework

3 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

10 Have ONLY compliance

officers on staff

Page 4: Vision 2014: Operating-in-todays-risk-management-framework

4 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

9 Have on-staff appraisers

Page 5: Vision 2014: Operating-in-todays-risk-management-framework

5 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

8 Achieve double-digits

ROEs on EVERY loan

Page 6: Vision 2014: Operating-in-todays-risk-management-framework

6 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

7 Portfolio delinquency rates

are below 0.25%

Page 7: Vision 2014: Operating-in-todays-risk-management-framework

7 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

6 Re-establish the open bar

in the bank’s break room

at 4:00 pm Friday

Page 8: Vision 2014: Operating-in-todays-risk-management-framework

8 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

5

Your loan review

department stated

to the board of directors:

“We found NO concerns

last year”

Page 9: Vision 2014: Operating-in-todays-risk-management-framework

9 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

4 Your portfolio has no

troubled debt restructures

(TDRs)

Page 10: Vision 2014: Operating-in-todays-risk-management-framework

10 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

3

You received a letter from

your primary federal

regulator stating: “We will

only examine you once

every five years”

Page 11: Vision 2014: Operating-in-todays-risk-management-framework

11 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

2 Loan growth is at

a 10-year high

Page 12: Vision 2014: Operating-in-todays-risk-management-framework

12 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How executive management sleeps well at night (While dealing with regulations and growth challenges)

1 Focus on quality growth

Be a trusted advisor

Page 13: Vision 2014: Operating-in-todays-risk-management-framework

13 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Introducing…

Tony Hueston

STAR Financial Bank

Page 14: Vision 2014: Operating-in-todays-risk-management-framework

14 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Barriers

Competition

Regulations

Credit culture vs. sales initiatives

Growth

Legal lending limits vs. in-house limit

Loan enhancements

Page 15: Vision 2014: Operating-in-todays-risk-management-framework

15 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Rate / margin squeeze

Pricing calculations (relationship ROE)

Open structure

Lack of structure from competition

How loose of a structure can you live with?

Competitive pressure

Page 16: Vision 2014: Operating-in-todays-risk-management-framework

16 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How do you handle

opposition to appraisals?

Q: a) Obtain, but bank pays for it

b) Waive new appraisal if credit

has performed

c) Too bad – client will pay for it

d) Look for other ways to secure

note

Page 17: Vision 2014: Operating-in-todays-risk-management-framework

17 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

New or updated appraisal

► Who opposes?

● Client

● Account officer

Updated title work at renewal

Flood insurance

Appraisal regulations / other real estate due diligence

Page 18: Vision 2014: Operating-in-todays-risk-management-framework

18 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Account officer has an in-depth discussion

with prospective small business client for

a new line of credit. After discussing, the

account officer states, “… our bank is not

a good fit, we need to pass…”

Q: YES

NO

Page 19: Vision 2014: Operating-in-todays-risk-management-framework

19 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Accepting an application

► NO pre-screening

► DO NOT discourage

Requiring non-owning spouse to guarantee

► Paper applications?

Case study

► Discrimination settlement

Fair lending

Page 20: Vision 2014: Operating-in-todays-risk-management-framework

20 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How do you handle

TDRs?

Q: a) Not an issue. Don’t have any!

b) Loan modifications are limited

to avoid TDR classification

c) Rely on examiners to classify

loans as TDR

d) Work with borrower in a

different fashion to avoid TDR

classification

Page 21: Vision 2014: Operating-in-todays-risk-management-framework

21 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Growth objectives

Page 22: Vision 2014: Operating-in-todays-risk-management-framework

22 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

To remain competitive and grow,

have you done any of the following?

Q: a) Approve a longer-term

commercial mortgage

b) Re-structure the loan using

business assets rather than

real estate

c) Consider lending on an

unsecured basis

Page 23: Vision 2014: Operating-in-todays-risk-management-framework

23 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Come from senior management and board of directors

Examples:

New agriculture loans

► Growth $XXX

► Rate 2.99%

Commercial real estate

► Growth of $XXX

► Calling efforts on CPA

Growth initiatives

Page 24: Vision 2014: Operating-in-todays-risk-management-framework

24 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Targeting campaigns / calling efforts

Municipal lending

Professional practices

► Medical

► Attorney

Marketing

Page 25: Vision 2014: Operating-in-todays-risk-management-framework

25 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

How do you handle competitive

pricing issues? Is this a concern

for small business or commercial

lending?

Q: a) All pricing is determined by the

account officer. Pricing

exceptions are not a concern

for business lending

b) Maintain a rate sheet and

monitor rate exceptions

c) Pricing exceptions must be

made by senior management

or designated personnel

Page 26: Vision 2014: Operating-in-todays-risk-management-framework

26 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Finance department involvement

Pricing model

► Focus on relationship ROE; MUST include treasury services

Targeted campaigns with thin margins

► Excess funds on balance sheet…earn a little or earn nothing

Pricing concerns

Page 27: Vision 2014: Operating-in-todays-risk-management-framework

27 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Solving these issues

with the help of

technology

Page 28: Vision 2014: Operating-in-todays-risk-management-framework

28 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Q&A

Page 29: Vision 2014: Operating-in-todays-risk-management-framework

29 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

Barriers can be overcome

Growth needs to be a goal and is attainable

Technology and systems are a key enabler

Sleep well…

Page 30: Vision 2014: Operating-in-todays-risk-management-framework

30 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

For additional information, please contact:

[email protected] | @jdubbs4

Hear the latest from Vision 2014

in the Daily Roundup:

www.experian.com/vision/blog

@ExperianVision | #vision2014

Follow us on Twitter

Page 31: Vision 2014: Operating-in-todays-risk-management-framework

31 © 2014 Experian Information Solutions, Inc. All rights reserved. Experian Public.

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