Virtual Risk Manager global overview july 2013 SA

SAFETY MISSION: LEADING DRIVERS TO SAFETY

“Human error is a factor in over 90% of road

collisions. The actions of managers and drivers are expressions of their attitude, behavior, personal choices and the organizational systems and culture in which they work.

Best practice initiatives MUST ensure that policies

and processes support and encourage the creation of a ‘crash free culture’.

This approach will provide every opportunity for

people ‘driving for work purposes’ to demonstrate the correct attitude, make the right personal choices and behave in the safest way.”

Virtual Risk Manager ® helps clients build a

road safety MANAGEMENT SYSTEM into their operating ‘DNA’ to create a CRASH FREE

CULTURE ®

WHY VIRTUAL RISK MANAGER?

1. Create a ‘holistic’ infrastructure for a long term road safety solution. 2. Facilitate safety ‘leadership’ at all tiers of management. 3. Measure, monitor and report back on the qualification, road safety

performance and training activities of ALL drivers/managers. 4. Pro-actively identify ‘at-risk’ drivers through the integration of crash &

collision, telematic, license check and other data universes. 5. Identify your safest drivers for recognition and reward. 6. Create risk reduction plans for high risk drivers. 7. Deliver state-of-the-art training and assessment materials directly to

drivers/managers anywhere in the world. 8. Demonstrate ‘due diligence’ at all times to insurers and comply with

international best practice. 9. Build brand value as part of a ‘corporate social responsibility’. 10. Exceed international standards for the management of employees who drive

for work purposes, e.g. ANSI Z15/ Corporate Killing/Homicide/ISO 39001. 11. Deliver sustainable ‘returns on investment’ of between 20 and 60% over

three years, factoring in reductions in incidents/collisions, costs associated with incidents/collisions and the reduction in insurance/workers compensation costs – Total Cost of Ownership, TCO.

12. Create a platform for ‘continuous improvement’ of the ‘risk & liability exposures’ faced by:

- persons driving for work purposes. - your organization. - the community at large.

Reinforce mission critical, non-negotiable policies and standards designed to keep drivers (and the wider community) safe while driving for work purposes.

Subject specific training libraries to aid best practice awareness and target

Identified risk exposures.

Internal/external performance analytics.

Global MIS/DATA HUB to monitor

training and driver performance data.

‘Pro-active’ driver/organization self assessment & gap analysis – start to

identify most ‘at-risk’ drivers.

‘Pro-active risk management’ of the 10% most ‘at-risk’ drivers for ‘OneToOne’

coaching and early intervention. NEW: High Risk Response Plan – VRM COACH

5

4 3

2

1

• Client PRIVACY Notice/Consent • Client POLICY Acknowledgement • Client DRIVER Safety Pledge • Client DRIVER Risk Foundation

OBJECTIVES OF SAFETY CULTURE

• Privacy consent for integration of data

universes. • Awareness and acknowledgement of

Fleet Safety Policy. • Reinforce policies, rules and

expectations. • Gain driver commitment to follow safety

rules and guidelines. • Create foundation for Management to

grow/lead safety culture.

1: SAFETY CULTURE

2: RoadRISK® - Validated Risk Assessment

• RoadRISK: Profile (Driver, Vehicle, Journey)

• RoadRISK: Defensive Driving (Attitude, Behavior, Knowledge, Hazard Recognition)

OBJECTIVES OF RoadRISK® PHASE

• Opportunity for DRIVERS to benchmark

their knowledge of defensive driving best practice with customized feedback reports.

• Opportunity for CLIENT to benchmark their ‘risk exposures’ with customized

feedback reports. • Start of DriverINDEX Risk Ranking

Process.

RoadRISK Independent Validation: NAPIER UNIVERSITY, SCOTLAND, UK

Virtual Risk Manager Performance Management System PATENTED with the US Trademarks and Patent Office: 6,714,894

3: DriverINDEX®

ALL DRIVER EVENTS in ONE SYSTEM: RoadRISK + License Check/Fines + Collision/Incident Records + Telematics + VRM:COACH ® + other data ‘universes’ OBJECTIVES: DriverINDEX®

• Identify top 10% most ‘at-risk’ drivers for further support.

• Recognize ‘excellent and low risk drivers’. • Reinforcement of safety messaging and leadership

of the program. ACTIONS associated with DriverINDEX • RiskCOACH ‘risk reduction’ training. • OneToOne Coaching with High Risk Drivers • VRM COACH High Risk Response Plan

Ranks drivers from Most ‘At-Risk’ to Low Risk/Excellent based on DriverINDEX value

(Includes data from every ‘data universe’ clients supply to

VRM)

MOST Active ‘At-Risk’ Drivers within

the last: 1/3/6/12 months

Link to 6 month graphical trend of individual driver performance –

improving, static or declining.

DriverINDEX/Client Risk

Rating

OneToOne® Status: Not Started/In

Progress/Required/Complete

OneToOne Management

Alerts

Link to Driver Performance Review to view: Events and

OneToOne ®

3: DriverINDEX®: PERFORMANCE MANAGEMENT

Driver OneToOne: Creates opportunity for Manager to help their colleagues understand their road safety performance

is important and reinforce expectations.

VRM Human Factor Analysis of Driver strengths, weaknesses and behaviors.

Allows managers to review the driver’s road safety risks, revisit

safety objectives and discuss individual ‘risk reduction’ plans.

3. HIGH RISK RESPONSE PLAN: OneToOne®

3. HIGH RISK RESPONSE PLAN: VRM: COACH® “THE OPPORTUNITY TO CREATE A CRASH FREE CULTURE JUST CHANGED FOREVER”

HAVE YOU EVER CONSIDERED THE EFFECT OF PROVIDING YOUR MOST ‘AT-RISK’ DRIVERS WITH A PERSONAL DRIVING INSTRUCTOR TO HELP THEM MANAGE THEIR BEHAVIORS AND CHANGE THEIR HABITS BEFORE THEY GET INTO TROUBLE? Targeted deployment across the most ‘at-risk’ 10% of your drivers based on their DriverINDEX ® Risk Rating TOTAL INTEGRATION WITH VIRTUAL RISK MANAGER: VRM COACH ADDS the following important on-road behaviors to DriverINDEX. 1. Harsh braking, acceleration, turning/steering, speeding 2. Seatbelt usage (vehicle dependent) 3. ECO: % of time idling 4. ECO: Over revving (> 3,500 rpm) 5. COMBINED: Aggressive driving per mile/kilometer driven New

2013

4: RiskCOACH®

Subject specific targeted best practice training library and guides for Drivers and

Managers.

RiskCOACH: Attitude, Eco-Driving, Driving While Distracted, Avoiding Damage While

Parked, Blind Spots, Spouse, Act Now, Hours of Service, Lift Gate, Low Speed Maneuvering & Backing, Blind Spots &

Mirrors, Two Wheeler and Lift Truck (new 2013).

OBJECTIVES OF RiskCOACH®

• Best practice awareness training to re-energize and inform.

• Targeted training for known risk exposures – speeding, drunk-driving, fatigue etc.

• Targeted training for High Risk Drivers. • ‘Dear Driver’ – Communications Plans

5: VRM Analytics®/Benchmarking Monthly/Quarterly & Annual Analytics – CPMM, IPMM, License, Collision, Incident, Country/Division Scorecards, ‘Calls to Action’, Benchmarks.

VRM: MULTI NATIONAL SOLUTION

IDS OFFICES

PARTNER OFFICES

IDS Regional Directors in Poland, Mexico, UK and USA. Global 24/7 Multi Lingual Call Center in San Francisco.

VRM ACTIVE

LEADERSHIP BRIEFINGS

Three important briefings for Client Managers: Mission Briefing: Reviews the Virtual Risk Manager solution and its aim to help clients create a Crash Free Culture. OneToOne: Overview looks in depth at the critical importance of the Manager in creating a crash free culture. OneToOne: In Action is designed to help Managers overcome their concerns of discussing a colleagues road safety performance in detail and includes a role play between a Sales Managers and their direct report. VRM MISSION BRIEFING http://www.virtualriskmanager.net/mission/ OneToOne: OVERVIEW http://www.virtualriskmanager.net/mission/onetoone_overview.html OneToOne: IN ACTION http://www.virtualriskmanager.net/mission/onetoone_in_action.html

FRIENDS AND FAMILY PROGRAM: ARRIVE ALIVE

WHY WORK WITH INTERACTIVE DRIVING SYSTEMS?

• IDS COMPANY CULTURE – integrity, professionalism, duty of care, quality management.

• ‘POWER OF ONE’ – one Management Information System – training, incident, collision, license check, telematic and other data ‘universes’ ALL working together in the VRM performance management system.

• VRM ‘CIRCLE OF LIFE’ FLEXIBILITY – ability for clients to match their journey plan to their objectives.

• GLOBAL FOOTPRINT – over 70 countries and 40 languages.

• DATA PRIVACY AND SECURITY – over 15 years experience working across Europe and other high profile ‘privacy’ nations combined with state of the art dedicated server banks based in the UK/USA – Data Protection/US/EU Safe Harbor Self Certified.

• FLEET RISK MANAGEMENT INNOVATOR – first defensive driving CD-ROM, WWW, Peer Reviewed Research, Validated Risk Assessment (RoadRISK), USA Patent (Risk Reduction), Multi Lingual MIS, International Awards, VRM COACH high risk response plan – ongoing pursuit of excellence.

• THOUGHT LEADERSHIP AND THE VRM BENCHMARKING FAMILY – sharing best practice, research and opportunity for the greater good with all IDS clients.

• ‘ALL IN’ CUSTOMER SERVICE PHILOSOPHY – nothing we won’t do for our customers!