Patient Opinion Training given and now understand the patient opinion website. The patients are now given the relevant information to be able to access/give feedback on this site Patient Story With the support of the involvement team a patient has been filmed and interviewed and will provide more invaluable feedback Housebound patients Leaving SUCE forms to fill in and collect at next visit- often forgotten or not done. What’s next for your team in how it captures, shares, responds to or acts on feedback? Letters have been generated to send out to patients with a self addressed envelope/SUCE form. Asked to fill in and return. Aiming to send 5 a month Aim to get feedback from the expert patient programme with the use of the involvement team. Possibly upload onto patient opinion W c P W t C Positive effect on the team. “Excellent Service” “ Feel supported and reassured by the team”
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Patient OpinionTraining given and now understand the patient opinion website. The patients are now given the relevant information to be able to access/give feedback on this site
Patient StoryWith the support of the involvement team a patient has been filmed and interviewed and will provide more invaluable feedback
Housebound patients Leaving SUCE forms to fill in and collect at next visit- often forgotten or not done.
What’s next for your team in how it captures, shares, responds to or acts on feedback?
Letters have been generated to send out to patients with a self addressed envelope/SUCE form. Asked to fill in and return. Aiming to send 5 a month
Aim to get feedback from the expert patient programme with the use of the involvement team. Possibly upload onto patient opinion
Possibly recruited a volunteer through this process-sign posted to the involvement team
What has changed in your service (or will change) as a result of feedback during your PFC projectWe need to get feedback and have used trial and error to find the best way for this to be done in our serviceClinic
Positive effect on the team. “Excellent Service”
“ Feel supported and reassured by the team”
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