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EASE VFO

Resale and Loop New InstallAnd LNP Convert

Order Processing Steps

Table of Contents

VFO Entry – Resale New Install.........................................................................................2Introduction......................................................................................................................2Preorder............................................................................................................................2Resale Orders -Overview of Telephone number assignment..........................................2Overview..........................................................................................................................3LSR Form Order Entry....................................................................................................3

Resale New Install – Process, continued.............................................................................4Resale New Install – Process, continued...........................................................................17Resale New Install – Process, continued...........................................................................18TOS and LTOS Fields.......................................................................................................21EASE VFO – Loop New Install........................................................................................23EASE VFO – Loop New Install, continued.......................................................................25EASE VFO – Loop New Install, continued.......................................................................27

EASE VFO Resale Example Version 2, February 2011© 2011 CenturyLink, Inc. All rights reserved.

1

VFO Entry – Resale New Install

Introduction This document provides the necessary information for the required fields and the steps to enter a resale new install request – a new loop request and a Convert to a Port request.

Important Note: Orders will vary depending on the service and features requested. This job aid is only a guideline. Refer to LSOG guidelines for a complete description of fields.

Preorder An address validation is required when issuing a resale or loop new install LSR request. The address validation can take place via the Pre-order tab or the EU form when generating the order.

In this document, steps for address validation on the EU form are used. See the Preorder document for validating address using the Preorder tab.

Resale Orders -Overview of Telephone number assignment

Telephone numbers for new resale install requests can be assigned in two different manners – by the system or by accessing Telephone number assignment (TNA).

Allowing the system to assign numbers: T is selected from the NOTYP drop-down. N is entered in the TNS field. See example below. If system assigns the TNs on order - CLEC has to do a subsequent order for

directory listings. The system assigned telephone number is provided on the Confirmation

form.

Selecting a telephone number from TNA. The PON must be saved before TNA is activated. The user must copy and paste the TNA telephone number into the TNS field. TNA can be accessed only once per LSR. If the user needs to add additional

telephone numbers after exiting TNA or if issuing Sup, the system must assign the numbers (as shown above)

Note: A link to accessing and utilizing TNA is included in the actual steps within this document.

Continued on next page


2

Resale New Install - Process

Overview The table below outlines the steps for creating a resale new install in EASE VFO. The data entered is for training purposes only and may vary according to order requirements.

LSR Form Order Entry

Take the following steps to populate the LSR form on the order.

Remember: More or less fields may be required depending on what type of order you are entering.

Step Action1 With the Order List in view, roll your cursor over the Order tab

and select New from the drop-down menu,

Result: The Order Initiation window appears.2 Select your Managed ESP company code used for submitting

orders, from the Managed ESP drop-down menu.3 Type a PON in the Order Number field or use the pre-populated

number.

Note: The PON can be up to sixteen alpha, numeric, or alpha-numeric characters.

4 Select the applicable OCN from the OCN drop-down menu.

Note: This may or may not be the same OCN as the Managed ESP. 5 Select the appropriate resale service type from the Service drop-down

menu.6 Select N from the Activity drop-down menu. 7 Use the following table to determine the next step.

If ThenUsing a template for the order

Click the Template drop-down menu and select the applicable template name.

No template is being used Go to step 8.



3

Resale New Install – Process, continued

Steps (continued)

Step Action8 In the LSR ADMIN section fill-in the following:

Field Description DataLOCQTY # of service locations 1-3 characters indicating

amount of locations (normally 1 or 001)

RTR Confirmation type E (only option supported by EMBARQ)

CCNA Customer Code 3 dgt customer code (CUS code)

CC Company Code (OCN) 4 digit OCN is pre-populated

Note: The ACT field will auto-populate. The DTSENT field populates when order is accepted by EMBARQ.

9 In the Authorization section fill-in or select the following:

Field Description Data TOS Type of Service Refer to VFO TOS & LTOS

job aid on page 21.SPEC Specific product Type LOOPTAG if loop

tag and label is desired. DSPTCH Dispatch Y must be selected if not

when adding Looptag or if known truck roll.

DDD Desired Due Date Desired due date.



Steps (continued)

Step Action10 The FEATURE_DET (in the LSR section) is for adding a measured access

line plan type. This field is required when the third TOS field is M. See example below.

Type the plan type in the AFEATURE field.


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https://ecms.corp.intranet/rbk6779/Local%20Settings/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Application%20Data/Application%20Data/Microsoft/word/VFO%20TOS%20&%20LTOS%20job%20aid.doc

Note: Valid plan types are: 1B, 1D, 2B, 2D, 3B, 3D, 4B, 4D, 5B, OR 5D – however not all plan types are valid in every area. An error will occur if a major account for the plan type entered is not found.

11 Scroll to the CONTACT section and fill-in the fields as noted in the table below,

Note: Information is not required in the sections above the Contact section – such as: AUTH_INFO_GRP, LSR_BILL, ADDR_GRP, BILL_NAME_CONT_GRP.

Field Description Data INIT Who initiated the order Creator’s nameINIT TEL NO

Contact telephone number

Creator’s telephone number.

12 Scroll down to the IMPCON field found after the INIT_ADDR section (no information is required in the INIT_ADDR section). Fill-in the information as shown in the table below.

Field Description DataIMPCON Installation contact Creator or contact for the

order. IMPCONTEL NO

Installation contact telephone number

Creator or contact for the order.

Note: Information is not required in the sections DSGCON_ADDR, and REMARKS INFO.



Steps (continued)

Step Action13 Click the EU form ICON. 14 Use the following table to determine the next step.

If ThenNot Adding Inside Wire Maintenance

Go to step 15.


5

Adding Inside Wire Maintenance

INSIDE_WIRE_GRP section and fill in the fields as noted in the table below.

Note: An S&E code for IWM3 will also need to be selected on when adding feature codes. IWM1 contract holders will not have to add a Service and Equipment.

IWO Inside Wire Options

U = Provide inside wiring and repair plan and bill the customer

IWCON Name of person to contact regarding inside wiring

Required field if IWO is selected. Type the contact name in this field.

TEL_NO

IWCON telephone number.

Type the IWO contact telephone number.

Note: For a resale new install, no fields are required in the EU_BILL, Bill_NAME_CONT_GRP, EU_DISCONNECT_INFO, TRANSFER_OF _CALLS GRP, TRANSFER OF CALLS_SEC_GRP



Steps (continued)

Step Action15 In the LOC_ACCESS section fill-in the following;

Field Description DataLOCNUM Location number (normally

1). Note: If additional location numbers are needed for OPS (OPX MEU must be marked), click the Add link on the right of this section.

3 Character field - can be typed as 1 or 001 for example.

NAME End-user name Type in end-user’s first and last name or the business name.

AAI Additional address information Identifies additional location information


6

such as the name of the Complex etc.

about the address. EMBARQ will utilize this field for the complex address name.

16 In the LOC_ACCESS_INFO fill-in the following fields as indicated in the able below - if access information is needed or working service exists.

Field Description DataACC Access information Type access directions. For example –

“Locked gate, knock on east side door for entry.”

LCON Local contact Type contact name for access. Tel_NO Local contact’s number Type access contact’s telephone number.

WSOP Working Service indicator May need to add A= Additional line or V= Working Service – if order errors.



Steps (continued)

Step Action17 Scroll to the SVC ADDR GRP section and fill-in the following fields as applicable

for the end-user’s address.

Field Description DataAFT Drop-down to select format

of addressNot required unless needed.

SAPR Address number prefix Not required unless needed.SANO Street address number Indentifies the house number. SASF Service address suffix Indentifies the suffix for the

street address. Example: ½ SASD Street direction Examples: N, S, E, W, NE,

NW, SE, SWSASN Street name Examples: Street Name,

Highway etc.SATH Street type Thoroughfare portion of

street address. Examples: DR, LN, ST

SASS Street Directional Suffix Identifies the directional suffixExamples: N, S, E, W, NE, NW, SE, SW

LD1 Location Designator Examples: Unit, FL (floor) etc.

LV1 Location Value Note – Prohibited if LD1 is not populated

Examples: 01, 2, 14, etc


7

LD2 Location Designator 2.(LD1 must be populated)

Example: Wing



LD3 Location Designator 3.(LD1/LD2 must be populated)

Example: Suite



CITY City name Type in complete city name.STATE State abbreviation 2 character abbreviationZip 5 character zip code 5 character zip code.


Steps (continued)

Step Action18 Click the Validate address link to verify the address is correct.

Note: If the address is valid, no additional screens will display. For invalid addresses refer to the Job Aid on Preorder Address Validation.

19 Click the RS (resale service) form ICON.

Note: If rotary hunt numbers are involved the HGI form must be filled in 20 In the RS_ADMIN section fill-in the following:

Field Description Data RSQTY Quantity of lines being

installed5 Character field - can be typed as 1 or 00001 for example.

21 In the RS_SVC_DET section fill-in the following:

Field Description Data for trainingLTOS Service type for line Not required NOTYP Number type Select T for telephone TNS Telephone number Type N if system is to

assign.Leave blank if accessing TNA (as shown in later steps)




8

Steps (continued)

Step Action22 In the SVC_DET_GRP section fill-in the following:

Field Description Data for trainingLOCNUM Service location number 3 Character field - can be

typed as 1 or 001 for example.

LNUM Indentifies the line 3 Character field - can be typed as 1 or 001 for example.Example for 1st line 1 or 001, for 2nd line, 2 or 002.

LNA Line Activity Select N for new.

Note: For multiple lines, each SVC_DET_GRP will need to be filled-in with the appropriate LOCNUM and LNUM.

23 In the LINE_RESTRICT_2_GRP section add or fill-in the following:

Field Description Data for trainingLSCP Local service freeze

– Not applicableN/A

FPI Freeze PIC Select the desired Freeze option or leave blank.

PIC Interlata long distance

Type in the 4 digit code or None - if no PIC

LPIC Intralata long distance

Type in the 4 digit code or None- if no PIC

IPIC International PIC N/A

Note: For multiple lines, each FPI if applicable and the PIC and LPIC fields will need to be filled-in for each line.

24 Roll your cursor over the ORDER tab, ACTION menu, and select SAVE ORDER. (This action will allow TNA and Available Service options to be loaded based on the address.)



Steps (continued)

Step Action25 Roll your cursor over the ORDER tab ACTION menu, and from the External App Data select


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Available Services.

Result: A new page displays with a list of the services available per the WRC and CLEC contract as shown in the example below.

26 Scroll to find the access line choices and copy the S&E code for the line of choice.

Note: Select a line type that corresponds with the TOS entered.



Steps (continued)

Step Action27 Click back on EASE VFO and paste the S&E code in the FEATURE field.

Note: Feature details – if the feature requires detail information such as call forward no answer or busy, the telephone number to be program on the feature must be added in the Feature Detail field.

Call Forward No Answer feature detail information:

If the field starts with 1 (for long distance numbers), the first 11 characters are programmed as the call forward number and the 12th and additional characters as the number of rings.

If the field does not start with 1, the first 10 characters are programmed as the call forward number and the 11th and additional characters as the number of rings.

Example of a local call forward no answer with 3 rings.


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28 On the right of the Feature Grp field, type in the number of additional features to be added. See example below.

Click on Add and the corresponding number of new feature sections is added to the RS form in which to paste additional features.

Note: You can still add or remove feature fields if need be by using the Add or Remove Section(s).

29 For additional features and/or blocks - click on Available Services Look-up screen and repeat steps 20-22 to add all requested features.



Steps (continued)

Step Action30 Use the following table to determine the next step.

If the order is for ThenMultiple lines Go to step 31.Single line Go to step 33.

31 On the right-hand of the RS_SVC_DET header type in the additional number of extra lines needed (1 is the default).

32 Determine the next step by using the table below.

If ThenThe added sections are to be blank

Click the ADD link.

Note: This process will add the same number of feature fields but they will be blank. Any extra sections can be removed with the Remove link.

Same features, PICS from the first line apply to additional

Click the COPY link.

Note: When copying the data, the LNUM in the new


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lines SVC_DET_GRP section must be changed to represent the new line number.

Result: New sections are added beginning with the RS_SVC_DET section. You will need to scroll down to view each newly added new section.

Notice on the screen print below, that the new RS_SVC_DET section is numbered as (2) and that there is only an option on the right to remove the section.

Notice on the screen print below, that the last RS_SVR_DET section added is numbered as (3) and the ADD and Copy options are present.

After the sections are added add or change the data as needed. Remember that the appropriate telephone number will need to be added to the TNS field if using TNA.


Steps (continued)


If ThenAllowing system to select the telephone number

T is selected from the NOTYP drop-down.

N is entered in the TNS field. Type T in the TNS field

Go to step 41Remember – Numbers auto-assigned will be provided on the confirmation form. When listings are wanted , directory listing requests must be submitted after order completion

Assigning telephone numbers Go to step 34.34 Roll your cursor over the ORDER tab, EXTERNAL APP DATA menu, and

select TN Assignment.

Result: The TNA screen displays as shown below


12


Resale New Install – Process, continuedContinued

Steps (continued)

Step Action35 On the TN Assignment screen fill-in or select the following:

Remember - TNA can only be accessed once on any LSR – including any SUPS. If a SUP requires an additional telephone number, the system must assign it.

Field Description Data TN type Drop down menu with

lists of the types of numbers

Default is REG – change if necessary.

Qty Amount of numbers to return – default is 5

If more than five change the quantity

Consecutive Allows user to select multiple numbers in sequential order

Do not mark (unless installing more than 1 line and want numbers in consecutive order)

NPA-NXX Area code – Available prefixes

Select choice

36 Click the Search button.

Result: TNA returns the TN’s matching criteria (if criteria can be met) as shown in the example below.


13



Steps (continued)

Step Action37 Check the number(s) desired for the PON and click the Finish button.

Result: The numbers selected are displayed in a new window and ready to be copied as shown in the example below.

38 Copy the number.

IMPORTANT: When multiple numbers are needed – each number must be copied and then pasted. Do not close out of this window until all numbers are copied or at least written down as once the window is closed it cannot be accessed again. Suggestion: For multiple lines - copy and paste numbers into a Word document to avoid the time elapsing.

TNA begins timing as soon as accessed and numbers must be selected within 20 minutes. 39 Paste the new TN(s) in the TNS field on the RS_SVC_DET section(s) of the RS form40 Click the X on the telephone number window.


14

Result: TNA is exited.



15


Steps (continued)


If ThenA straight-line directory listing is needed

Note: Directions for captions listings will be provided in a future job-aid that will be posted to the Wholesale site.

Click the DL form ICON, and go to step 42.

Remember: Telephone numbers must be assigned from TNA to do a listing on the install order.

A directory listing is not needed

Go to step 45.

42 In the LISTING_CNTRL section of the DL form fill-in or select the following data for each field:

Field DataLACT (Listing Activitiy) N (New) RTY (Record Type) LML (Local Main Listing)

1st Character:F=ForeignL=LocalS=Secondary Listing

2nd Character:AL=Additional ListingAM=Additional MainAU=Alternate user listingCM=Client mainCR=Cross-reference listingML=Main listing

LTY (Listing Type) Valid Values: 1=Listed, 2=Non-listed, 3=Non-published, 4=Non-published emergency, 5=Non-published special, 6=Omit DA, 7=No appearance, 8=Temporary listing.

STYC SL (Straight Line)TOA (Type of Account) R (Residential) or B (Business) DOI (Degree of Indent) 0 (Zero) for straight-line listings.LOCNUM (Location Number)

3 Character field - can be typed as 1 or 001 for example.

DL Number (DLNUM) 3 Character field - can be typed as 1 or 001 for example.Note: If adding multiple straight-line listings the DL will increase by one for each listing.




16

Steps (continued)

Step Action43 In the LISTING_IND section of the DL form fill-in or select the following data for

each field:

Field DataDirName Populate with City and State.

Also –

If ThenThe listing is a dual listing (two first and/or last names will be listed together).

Select Y in the DLNM (Dual Listing) field, and go to step 44.

The listing is not a dual listing Go to step 44. 44 In the LISTING INSTRUCTION section fill-in the following data if needed.

Field DataLTN (Listed TN) End-users TN to be listed.

Note: If the telephone number is a non-standard number such as an 800 number, the TN is entered in the NSTN field.

PLA (Place Listing As)

Indicates how a listing with a numerical value will be alphabetized. Type complete listing in word form

Example – The listing of - 1040 Tax - could be alphabetized in the directory as One Zero Forty Tax, Ten Forty Tax, depending on the wording used in the PLA field. .



17


Steps (continued)

Step Action45 In the LIST_NAME_GRP section fill-in the following data if needed.

Field DataLNLN (Listed Last Name)

End-user’s last name or if a business the first word of the business name.

Note: If the business name begins with ‘The’, they may wish for ‘The’ to fall at the end rather than the beginning of the listing.

LNFN (Listed First Name)

The end-user’s first name(s) or the remaining words of the business name.

46 In the LIST_ADDR_GRP section fill-in the following data if needed.

Field DataLANO HSNLASF FRACTIONLASD DIRECTIONLASN STREET NAMELATH TYPELASS SUFFIXLALO N/ALALOC CITYLAST STATELAZC ZIP CODEADI O = Omit address in DA and directory

47 In the ADVERTISING section fill-in the following data if needed (Business Only).

Field DataYPHV Classified heading identifier number.

Note: The classified heading numbers can be found at www.embarqyp.com

48 Click the green checkmark ICON on the top right of the order.

Result: The order goes through an error check.




18

Steps (continued)

Step Action49 Determine the next step by utilizing the table below.

If ThenAn Error box displays.

Correct the errors indentified.

Note: The STATUS field on the order will state Errored as shown below.

No Error box displays

The status will state validated and you are ready to submit the order.

50Click the running man ICON to submit the order.

Result: The Status field on the order will change to Sent, then to Submitted

51 Congratulations! You have now completed the steps to complete a basic New Install order. Remember more forms may be required depending on the order type.

TOS and LTOS Fields


19

First Character (type)

Second Character (product)

Third Character (class)

Fourth Character (characterization)

1 = Business2 = Residence3 = Government (Not supported by Embarq)4 = Coin

A = Multiline/KeylineB = Single lineC = CoinD = Advanced servicesE = CENTREX resaleH = ISDN (BRI)J = PBX (trunk)K = ISDN (PRI)Q = DID/DODR = Data voice shared line (Line Sharing)

M = Measured rateF = Flat rate

F = Foreign Exchange Service (FXS)R = RCFW = WATS- = Not applicable


20

EASE VFOUnbundled Loop New Install

EASE VFO – Loop New Install


21



Remember: Fields may vary depending on the type of loop that is being installed.

Step Action1 With the Order List in view, roll your cursor over the Order tab and

select New from the drop-down menu,

Result: The Order Initiation window appears.2 Select your Managed ESP company code used for submitting orders,

from the Managed ESP drop-down menu.3 Type a PON in the Order Number field or use the pre-populated

number.



Note: This may or may not be the same OCN as the Managed ESP. 5 Select AB= Loop from the Service drop-down menu. 6 Select N from the Activity drop-down menu. 7 Use the following table to determine the next step.

If ThenUsing a template for the order

Click the Template drop-down menu and select the applicable template name.

No template is being used Go to step 8.8 In the LSR ADMIN section fill-in the following:

Field Description Data LOCQTY # of service locations 1-3 characters indicating amount

of locations (normally 1 or 001)SLI SUB-LOOP Indicator A = Sub-loop feederRTR Confirmation type E (only option supported by

EMBARQ)RORD Related order Pre-qualification order number if

applicable.CCNA Cust Code Three digit customer codeCC Company Code (OCN) Pre-populates



22

EASE VFO – Loop New Install, continued

Steps (continued)

Step Action9 In the Authorization section fill-in or select the following:

Field Description Data TOS Type of Service Refer to job aid VFO TOS and LTOS on

page 21.SPEC Specific product If Tag and Label is desired DO NOT

type LOOPTAG in the Spec Field. This will be selected on the LS tab.

DSPTCH Dispatch required Mark Y if applicable (may pre-populate)DDD Desired Due Date Select due date.DFDT Desired Frame

cutover timePopulated if order is to be coordinated.

CHC Coordinated Hot Cut

Populated if order is to be coordinated.

Note: When doing a loop t-move this box must be marked or the order errors.

ACTL CLLI code of the customers facility location/collocation

Facility terminal location or designated collocation area.

SACTL CLLI code of secondary locations

Secondary facility terminal location or designated collocation area. Only applicable for SUB-LOOPS.

AI Additional Point of Termination Indicator

C = CLLI Code – required only on EEL DS1s

APOT Additional Point of Termination

Access Customer Terminal Location (ACTL) point of termination. Required only on EEL DS1s

NC Network channel code

Based on loop type.

NCI Identifies electrical conditions on circuit

Based on loop type

SECNCI Secondary NCI Varies depending on service. Required on all loops except regular linesharing (not remote), DS1 Prequal and VG (2&4 Wire)



23

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Steps (continued)

Step Action10 Scroll to the CONTACT section and fill-in the following:

Field Description Data INIT Who initiated the order NameINIT TEL NO

Contact telephone number

Telephone number (no dashes or spaces).

IMPCON Installation contact Installation contactIMPCONTEL NO



Note: Information is not required in the sections DSGCON_ADDR, and REMARKS INFO. Information entered into the REMARKS INFO field flows to the service order.

11 If conditioning options are required or applicable – scroll to the EMBARQ_DET and fill-in or select the following:

Field Description Data Conditioning Options

Indicates the conditioning choices

Select the applicable conditioning choice

Conditioning Amount

Indicates the $ amount the customer agrees to pay for conditioning

Format amount as 0.00

Conditioning Remarks

Indicates specific information pertaining to condition – such as what partial condition the customer wants etc.

Required if partial condition is requested.

Note: When conditioning information is required the RORD field in the LSR_ADMIN section is also required to enter the PREQUAL order number.

12 Click the EU form ICON.


EASE VFO – Loop New Install, continued, Continued

Steps (continued)

Step Action13 Scroll down to the LOC_ACCESS section and fill-in the following:


24

Field Description Data LOCNUM Service location number One to three characters.

Example 1 or 001.NAME End-user name End-user first and last

name or the business name.

AAI Additional address information such as the name of the Complex etc.

Identifies additional location information about the address. EMBARQ will utilize this field for the complex address name.

14 In the LOC_ACCESS_INFO fill-in the following fields as indicated in the able below - if access information is needed or working service exists.

Field Description DataACC Access information Type access directions. For example

– “Locked gate, knock on east side door for entry.”

LCON Local contact Type contact name for access. Tel_NO Local contact’s number Type access contact’s telephone

number.WSOP Working Service

indicatorIf the order errors for this field - Select A = additional line or V = working service.



25


Steps (continued)

Step Action15 Scroll to the SVC ADDR GRP section and fill-in the following fields as

applicable for the end-user’s address.

Field Description DataAFT Drop-down to select

format of addressNot required unless needed.

SAPR Address number prefix Not required unless needed.SANO Street address number Indentifies the house number. SASF Service address suffix Indentifies the suffix for the street address.

Example: ½ SASD Street direction Examples: N, S, E, W, NE, NW, SE, SW

SASN Street name Examples: Street Name, Highway etc.

SATH Street type Thoroughfare portion of street address. Examples: DR, LN, ST

SASS Street Directional Suffix

Identifies the directional suffixExamples: N, S, E, W, NE, NW, SE, SW





Example: Wing




Example: Suite





EASE VFO – Loop New Install, continued, Continued


26

Steps, (continued)

Step Action16 Click the Validate Address link to verify the address is correct.

Note: If the address is valid, no additional screens will display. For invalid addresses refer to the Job Aid on Preorder Address Validation.

17 Click the LS (loop service) form ICON. 18 In the LS_ADMIN section fill-in the following:

Field Description Data LQTY Quantity of loops 1 -5 characters.

Example: 1 or 00001.19 In the LS_SVC_DET section fill-in the following if applicable:

Field Description Data CFA Customer facility

assignment –applicable for DS1 & DS3

Carrier system and channel. Formatted with 4 slashes (/)

SLTN Telephone number for Line Sharing

Telephone number that will have the line sharing CKT installed on.

TNT TEST AND TAG A = COOP Test & Loop TagB = Loop TagC = not supported by EMBARQ

CCEA Customers physical point of termination in co-lo arrangement –Applicable for DS1 and DS3 unless CFA is present.



Steps (continued)

Step Action20 In the FACILITY_CONFIG_GRP section add or filling in the following if

applicable:

Field Description Data CTI Configuration of the

facility connection assignment

Applicable for Line Sharing only.A = Voice and DataB = Voice OnlyC = Data Only


27

CABLE ID Providers cable to be connected (Block) – (used with CHAN Pair field)

Block information

Not used if CFA or CCEA is populated.

CHAN-PAIR

Providers channel pair (used with Cable ID)

PIN information

Not used if CFA or CCEA is populated.

21 In the SVC_DET_GRP section fill-in the following:

Field Description Data LOCNUM Service location number 3 Character field - can be typed as 1

or 001 for example.LNUM Indentifies the line 5 Character field - can be typed as 1

or 00001 for example.Example: 1st loop 00001, for 2nd loop 00002.

LNA Line Activity Select N for new.CKR Telephone Number

related to the CKTPopulate to relate TN to CKT.

ECCKT Circuit Identifier Type N for new CKT. The system will assign the CKT ID.

Note: See page 17 on the resale document f a directory listing is being requested.



Steps (continued)

Step Action22 Click the green checkmark ICON on the top right of the order.

Result: The order goes through an error check.23 Determine the next step by utilizing the table below.


28

If ThenAn Error box displays. Correct the errors indentified.


No Error box displays The status will state validated and you

are ready to submit the order.24

Click the running man ICON to submit the order.

Result: The Status field on the order will change to Sent, however it may be necessary to refresh the screen to view the change.

EASE VFOConvert with Local Number Portability


29

Table of Contents

And LNP Convert................................................................................................................1Order Processing Steps........................................................................................................1VFO Entry – Resale New Install.........................................................................................2

Introduction......................................................................................................................2Preorder............................................................................................................................2Resale Orders -Overview of Telephone number assignment..........................................2Overview..........................................................................................................................3LSR Form Order Entry....................................................................................................3

Resale New Install – Process, continued.............................................................................4Resale New Install – Process, continued...........................................................................17Resale New Install – Process, continued...........................................................................18TOS and LTOS Fields.......................................................................................................21EASE VFO – Loop New Install........................................................................................23

LSR Form Order Entry..................................................................................................23EASE VFO – Loop New Install, continued.......................................................................25EASE VFO – Loop New Install, continued.......................................................................27Convert with Local Number Portability............................................................................31

Introduction....................................................................................................................32Overview........................................................................................................................32LSR Form Order Entry..................................................................................................32

Convert with LNP - Process

Introduction This document provides the necessary information for the required fields and the steps to enter a Convert to LNP request into EASE VFO.

Important Note: Orders will vary depending on the service and features requested. This job aid is only a guideline. Refer to LSOG guidelines for a complete description of fields.

Overview The table below outlines the steps for creating a convert with LNP order request in EASE VFO.


30



Remember: More or less fields may be required depending on what type of order you are entering.

Step Action1 With the Order List in view, roll your cursor over the Order tab and select

New from the drop-down menu,

Result: The Order Initiation window appears.2 Select your Managed ESP company code used for submitting orders, from

the Managed ESP drop-down menu.3 Type a PON in the Order Number field or use the pre-populated number.



Note: This may or may not be the same OCN as the Managed ESP. 5 Select the CB from the Service drop-down menu.6 Select V from the Activity drop-down menu.7 Use the following table to determine the next step.

If ThenUsing a template for the order Click the Template drop-down menu and

select the applicable template name.No template is being used Go to step 8.


Convert with LNP, Continued

Steps, (continued)

Step Action


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8 In the LSR ADMIN section fill-in the following:

Field Description DataLOCQTY # of service locations 1-3 characters

indicating amount of locations (normally 1 or 001)

ATN Account number assigned by NSP

End-user’s main telephone number

RTR Confirmation type E (only option supported by EMBARQ)

CCNA Customer Code 3 dgt customer code CC Company Code

(OCN)4 digit OCN is pre-populated

Note: The ACT field will auto-populate. The DTSENT field populates when order is accepted by EMBARQ

9 In the Authorization section fill-in or select the following:

Field Description DataTOS Type of Service Refer to VFO TOS &

LTOS job aid on page 21.

DDD Desired Due Date Desired due date. NPDI Number port direction Select the applicable

port direction.

A= Wireless to wirelessB= Wireless to wirelineC= Wireline to wirelessD=Wireline to wireline



Steps, (continued)

Step Action


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https://ecms.corp.intranet/rbk6779/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Temporary%20Internet%20Files/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Low/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Application%20Data/Application%20Data/Microsoft/word/VFO%20TOS%20&%20LTOS%20job%20aid.doc

https://ecms.corp.intranet/rbk6779/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Temporary%20Internet%20Files/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Low/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Application%20Data/Application%20Data/Microsoft/word/VFO%20TOS%20&%20LTOS%20job%20aid.doc

10 Scroll to the CONTACT section and fill-in the fields as noted in the table below.

Field Description DataINIT Who initiated the

orderCreator’s name

INIT TEL NO Contact telephone number

Creator’s telephone number.

11 Scroll down to the IMPCON field found after the INIT_ADDR section. Fill-in the information as shown in the table below.

Field Description DataIMPCON Installation contact Creator or contact for

the order. IMPCONTEL NO


Creator or contact for the order.

12 Click the EU form ICON.13 In the LOC_ACCESS section fill-in the following:

Field Description DataLOCNUM Location number 3 Character field - can

be typed as 1 or 001 for example.

NAME End-user name Type in end-user’s first and last name or the business name.



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Convert with LNP - Process, continued

Steps, (continued)

Step Action14 In the LOC_ACCESS_INFO fill-in the following fields as indicated in

the able below.

Field Description DataLCON Local contact Type contact name for

access. Tel_NO Local contact’s number Type access contact’s

telephone number.EUMI End-user moving indicator Select the correct choice:

N=End-user is not movingY=End-user is moving

ELT End-user listing Select the correct choice:

A= Retain listing as is (no changes to listing information or DA records - no DL form)B= Do not retain listings (listing will be removed - no DL form)C=Change end-user listing (DL form is required)




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Steps, (continued)

Step Action15 Scroll to the SVC ADDR GRP section and fill-in the following

fields as applicable for the end-user’s address.

Field Description DataAFT Drop-down to select format of

addressNot required unless needed.

SAPR Address number prefix Not required unless needed.SANO Street address number Indentifies the house number. SASF Service address suffix Indentifies the suffix for the

street address. Example: ½ SASD Street direction Examples: N, S, E, W, NE,

NW, SE, SWSASN Street name Examples: Street Name,

Highway etc.SATH Street type Thoroughfare portion of

street address. Examples: DR, LN, ST

SASS Street Directional Suffix Identifies the directional suffixExamples: N, S, E, W, NE, NW, SE, SW





Example: Wing




Example: Suite






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Steps (continued)

Step Action16 Use the table below to determine the next step.

If ThenAny telephone numbers on the EMBARQ account are disconnecting

In the EU_DISCONNECT _INFO section populate the following:

DNUM – Disconnect reference number. DISC_NBR- The telephone number being disconnected DISC_CKT- The circuit being disconnected.

Note1: If more than one telephone number is being disconnected, use the ADD or COPY link in this section to add new disconnect sections.

Note2: If operator intercept is needed for the disconnected numbers use the TRANFERS_OF_CALLS_GRP section per LSOG guidelines or EASE Help Text for the specific fields.

No telephone numbers with EMBARQ are disconnecting

Go to step 17.

Important: Any EMBARQ telephone numbers associated to the MTN, which are not ported or not disconnected, will remain with EMBARQ.

17 Click the NP (number port) form ICON.


VFO Entry – Convert with LNP, Continued

Steps, (continued)


36

Step Action18 In the NP_ADMIN section fill-in the following:

Field Description DataNPQTY Quantity of lines being

ported5 Character field – Example -can be typed as 1 or 00001.

19 In the NP_SVC_DET section fill-in the following:

Field Description DataTDT Ten digit trigger Select Y. PORTED_NBR

Ported Telephone Type in the telephone number that is porting.

NPT Number port type Select the applicable port type:

A=DIDB=RCFC=Route IndexD= Local number routing

Note: If multiple lines are porting, click the Add: or Copy link in this section.

Add will add additional blank sections and copy will copy the information populated in this section to the new section. The amount of sections needed can be populated in the Section field



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Steps (continued)

Step Action20 In the SVC_DET_GRP section fill-in the following:

Field Description DataLOCNUM Service location number 3 Character field - can be

typed as 1 or 001 for example.

LNUM Indentifies the line 5 Character field - Example for 1st line 1 or 00001, for 2nd line, 2 or 00002.

LNA Line Activity Select V

Note: For multiple ports, each SVC_DET_GRP will need to be filled-in with the appropriate LNUM which references each ported number.

22 Use the table below to determine the next step.

If ThenELT is C (Change listing)

Click the DL form and enter the DL information. Refer to page 17 if assistance is needed in creating a straight lint listing

IMPORTANT Note: When converting from EMBARQ to CLEC PORT you can enter a N in the LACT field on the DL form if taking the MTN. It is not necessary to do O and I action. However, if not porting the MTN it is necessary to do the LACT of O (out) and fill-in the directory listing as it currently is. A second DL form is required with the LACT of I (install) and the new listing information. The O and I action in this scenario will insure that the old listing is removed.

After completing the DL form go to step 22. ELT is A (retain listing as is) or B (do not retain listing)

Go to step 22.

23 Click the green checkmark ICON on the top right of the order.

Result: The order goes through a system edit check.


VFO Entry – Convert with LNP, Continued


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Steps, (continued)

Step Action24 Determine the next step by utilizing the table below.

If ThenAn Error box displays. Correct the errors

indentified.


Go to step 25 when the

order reaches the Validated status.

No Error box displays The status will state validated and you are ready to submit the order. Go to step 25.

25Click the running man ICON to submit the order.

Result: The Status field on the order will change to Sent, then to Submitted

26 Congratulations! You have now completed the steps to complete a basic Local Number Portability Convert order.


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