Vertical Integration Drives Need for Standardized Work & Enables Improvement

Jeromy MarkwortPACIFIC NORTHWEST NATIONAL LABORATORY

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Vertical Integration Drives The Need For Vertical Integration Drives The Need For Vertical Integration Drives The Need For Vertical Integration Drives The Need For

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How vertical integration drives the need for Standardized Work and enables improvement

JEROMY MARKWORT – LEAN COACH, PACIFIC NORTHWEST NATIONAL LABORATORY

December 16, 2014 45

AGx Three Rivers Convention Center Kennewick, WA

December 1st 2014

[email protected]@jmarkwort

PNNL-SA-106947

Background

Vertical integration example

Challenges

Shift from Manage By Objectives to Manage By Means with focus on staff development

Understand “OK” vs. “Not OK”

Grasp the situation

Standardize

Coach staff to ID opportunities for improvement

PDCA for the win

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Outline

The vertically integrated apple pie

Golden Delicious apples

No worms

Ripe

Un-blemished

Clean

Firm

Consistent size/taste

How do we think from our customers’ needs

backward, not from our assets forward?

–Steve Bell

What are the challenges?

Making sure what we make is what they want

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Rework

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Making sure what we make is what they want

We must first have a shared understanding of "OK," "Not

OK"

UNDERSTAND THE DIRECTION

Where are we today?

UNDERSTAND THE GAP

You can't get there from here…

HOW DO WE GET THROUGH UNCERTAINTY TO OUR GOAL?

Standardize our processes in order to deliver consistent

results

Standard Work Vs.

Documentation

DATA AND FACTS

Not scrapbooking

for the business!

Standardized Work as the "current best known way to do

the work”

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Once our process has been stabilized/standardized, now

look to improve

What are the obstacles? What are the opportunities for

improvement?

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Manage By Objectivesto

Manage By Means

Experimentation: Shewhart Cycle

60

Title

Plan

Do

Check Adjust

A3 thinking

Books

Lean Thinking, Womack and Jones

Toyota Kata, Rother

The Lean Startup, Ries

2 Second Lean, Akers

Videos

Meals Per Hour, Toyota helps a food bank improve efficiency

Lean is simple, Paul Akers

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Resources