Version1 database-managed-service-major-infrastructure-services-group-case study

Database Managed Service for Major

Infrastructure Services Group

www.version1 .com

Challenge: Customer had a complex Oracle database estate managed by expensive in-house contractors. There were concerns about an over-reliance on contractors managing critical database servers including the E-Business Suite® application supporting their Payroll application. There was also an increasing pressure internally to reduce ongoing costs in IT whilst maintaining excellent service delivery to stakeholders.

Version 1 supports enterprise Oracle Estate for a global infrastructure services group. These databases underpin the operations of multiple critical societal functions encompassing construction, rail and utilities.

2 www.version1.com

Benefits: This customer has benefited significantly from the knowledge sharing between Version 1’s Oracle DBA experts and their in-house resource over the last 3 years. The flexibility of the Version 1 database managed service offers the customer an unparalleled level of reassurance from a financial and service availability perspective, knowing that they have locally based experts on hand. The customer now has a substantially reduced and predictable cost base for managing their critical database estate whilst maintaining exceptional service availability.

Technologies supported: Oracle databases for R11 & R12 E-Business Suite® Systems.

What does Version 1 do for the client?

We provide an Oracle database managed

service, now in its 3rd year of contract.

Version 1’s UK based Oracle database

team work with the customer’s in-house

technical resource providing remote or

on-site support for project work, out of

hours incidents and supplement resources

during peaks of activity. Version 1’s

Oracle DBA personnel have extensive

Oracle database expertise across varying

environments and also offer support and

guidance for the customer’s changes and

upgrades to the estate.

3www.version1.com

To f ind out how Version 1

can transform your

business, contact us:

email : info@version1 .com

www.version1 .com