Verbal Judo Instructor Training Trainer: Doug Haig, Senior National Instructor for the Verbal Judo Institute Portland, Oregon March 31 th – April 4 th , 2014 8 AM to 5 PM PST Class Tuition: $995.00 Class Length: 5 days Course Description The course is designed to equip attendees with the knowledge to teach others within their agency how to control verbal encounters in order to generate voluntary compliance. The program was created by the late George Thompson, Ph.D. sadly; this class was his last in 2011, making this the first since his passing for the Verbal Judo Institute. This class is dedicated to his legacy. Tactical Communication™ provides officers with the verbal tactical tools necessary to successfully manage not only their routine assignments, but also the extraordinary confrontations in which they find themselves. In most cases confrontational situations will be diffused. When words alone fail, officers are given the decision-making tactics required to justify action that includes the ability to disengage and/or escalate in order to take appropriate action. Course Topics • Effective Force Report Writing • Active Listening Techniques • Dealing with Difficult Persons • Dealing with Verbal Abuse • Knowing When Words Fail • Developing Professionalism • Articulating Your Force Responses • Knowing When to Physically Intervene • How to Develop Effective Verbal Simulations • Developing Guards for Your Verbal Triggers • Making a Positive Initial Contact • Tactical Communication Theory • Managing Verbal Resistance • Ethical Intervention (Override) Tactics Availability is limited. Please call Pam ASAP to register for one of the remaining seats. Registration: Pam Thompson, Verbal Judo Institute, Inc. Verbal Judo Institute, Inc. P.O. BOX 1351 Auburn, NY 13021 Phone: 800-448-1042 Fax: 800-805-9572 E-mail: Pam Thompson - [email protected] Class Location: Hyatt Place, Portland Airport, Cascade Station 9750 NE Cascades Parkway Portland, Oregon 97220 Phone: (503) 288-2808 Host: Operations Manager Curtis Smith From: Oregon Parks and Rec Department Phone: 541-480-3325 E-mail: [email protected]