WATER MANAGEMENT SOLUTIONS FOR BUSINESS AND INDUSTRY Veolia Water in the UK services overview Veolia Water Kings Place, 90 York Way London N1 9AG Tel: 0207 843 8500 Fax: 0207 843 8560 Email: [email protected]Registered in England and Wales: 2127283 www.veoliawater.co.uk Printed on paper that is 50% recycled, 50% sourced from sustainable forests and totally chlorine free
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WATER MANAGEMENT SOLUTIONS FOR BUSINESS AND INDUSTRY
Registered in England and Wales: 2127283www.veoliawater.co.uk
Printed on paper that is 50% recycled, 50% sourced from sustainable forests and totally chlorine free
Veolia Water in the UK
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The value of each drop of water, which only usually manifests itself when its supply is threatened, must be recognised and preserved in the wettest as well as the driest times. Water is a precious gift, essential for life. However, it is no more a free gift than say, oil or coal.
They all exist in nature but there is cost in discovering, preserving and nurturing the sources, collecting and refining the product and delivering it to the client. To ensure we have enough water available for future generations, everyone must become conscientious and respectful in their use of water.
CONTENTS
Worldwide Expertise 1-2
Our UK Services 3-4
• Municipal Services 5-6
• Industrial Services 7-8
• Commerical Services 9-10
• Sustainable Communities 11-12
Corporate Responsibility 13-14
Integrated Solutions 15
worldwide
About Veolia Water
Veolia Water, the water division of Veolia
Environnement, has more than 150 years’
experience in the water industry. The Company
operates in 57 countries, delivering high-quality
essential services to ensure the provision of safe,
clean drinking water for more than 78 million
people, and wastewater services for more than
54 million.
People - the core of our businessVeolia Water places a great deal of importance
on the quality of its human resources
management. The basic principles of Veolia
Water are formed from the trust we place in our
local management, fostering talent and
developing a culture that promotes dialogue and
innovation in labour relations.
Training and DevelopmentWe recognise the importance of developing
our workforce, providing the best occupational
training possible and ensuring high standards of
health and safety are met. We run a dedicated
training centre for all our employees - Campus
Veolia Environnement, and actively encourage
them to attend its diverse range of courses. The
courses are all designed to enhance customer
service, skills and expertise to provide excellence
in water management solutions.
expertise
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‘‘ ‘‘More than 150 years in the water industry globally providing clean and waste water services.
Veolia Water in the UK Services Overview • Worldwide Expertise
Health and safetyVeolia Water applies robust health and safety
procedures across all its activities. Regular
review of these procedures ensure that they
remain relevant to our business activities at all
times.
Foundation driven by its peopleThe Veolia Environnement Foundation is a
leading, private-sector foundation. It supports
non-profit, community-oriented projects
contributing to sustainable development, with
special focus on outreach, workforce
development and environmental conservation
internationally.
Research and developmentWith an annual investment of €150 million in
research and development activities, 200
scientific partnerships world-wide and 800
experts, the cutting-edge systems, skills and
technologies available throughout the Veolia
group of companies are second to none.
Veolia Environnement is the world leader in environmental services. It provides customised solutions to meet the needs of municipal clients (e.g. local and government authorities) and commercial clients in four complementary segments: water, environmental services, energy services and passenger transportation.
our UKservices
Veolia Water in the UKIn the UK, Veolia Water has established a strong
presence in every aspect of water cycle
management. We own and operate three major
water supply companies in the south-east of
England. These companies are regulated
independently by the Office of Water Services
(Ofwat).
Our business servicesWe’re also a key player in the commercial side of
the UK water market where we have established
a strong reputation through a broad range of
activities, including:
• Building, operating and maintaining water-
related assets on behalf of our clients.
• Providing customised and sustainable solutions
to optimise water cycle and wastewater
management for our industrial clients.
• Offering technological solutions for the
treatment of potable, process and utility water,
and wastewater.
• Operations and maintenance activities in public
sector water and wastewater treatment plants.
• Customer services, including meter reading,
billing, customer queries, cash collection and
debt management.
Our commercial expertise In recent years our commercial UK business has
gone from strength to strength, with a client
base that includes many major public and private
sector organisations.
We divide our non-regulated services into four
key sectors: municipal clients, industrial clients,
commercial clients and sustainable communities.
We have a long history of innovation and
problem-solving prowess. So whether we’re
building a brand-new, state-of-the-art waste-
water treatment facility for a water company or
operating a commercial plant that was built in
the 1970s, our approach remains the same: we
work with the available facilities, technologies
and budgets to develop and deliver the best
possible solution, every time.
All clients have different needsWe never resort to a ‘one size fits all’ solution,
because we recognise that each client is unique
and we pride ourselves in creating a fully
bespoke service. For instance, our contract might
require us to install and manage complete
turnkey facilities, or to resolve issues and improve
efficiency at an existing plant. The size of the
deal is irrelevant; and we always aim to provide a
high-quality service.
Our clients tell us they value our set-up because
they know we represent a safe pair of hands.
Leaving the management of their water
operations to us as a trusted partner frees them
up to focus their efforts on developing their
business.
‘‘ ‘‘Whatever our clients do with water, we can help them do it more efficiently and effectively.
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Services Overview • Our UK Services
• Building, operating and maintaining water related assets for businesses
• Customised and sustainable solutions
• Technological solutions
• Customer services
• Operation & maintenance for public sector water & waste- water treatment plants
Veolia Water in the UK
Our regulated water clientsOur ‘municipal’ clients are the numerous
regulated water and sewerage companies
across the UK. They all share the same
objective: to gain increased efficiency and cost
certainty from the delivery of water-related
services.
In the UK we own and operate three water
companies responsible for supplying drinking
water to more than 3.5 million people. We are
also responsible for operating and maintain-
ing 107 water treatment works and more than
16,000 km of water mains.
We provide a fully bespoke service in relation
to water supply and wastewater treatment,
by combining one or more of the following to
meet client requirements:
Operating and maintenance
We ensure the smooth running of client assets
ranging from treatment works and pumping
stations to underground pipes.
Design & build technological solutions
We offer bespoke solutions for the treatment
of water and wastewater from the installa-
tion of individual engineered solutions and
packaged plants to complex design and build
projects utilising several unique Veolia Water
technologies
Management and delivery
For projects and programmes we use our
know-how to ensure that our clients’ capital
investment plans are implemented efficiently and
effectively.
Treatment, disposal and recycling
We help our clients minimise their carbon
footprint through the treatment, disposal and
recycling of biosolids.
Customer service provision
We take on responsibility for achieving our
clients’ Ofwat customer service targets, including
meter readings, bills, responding to bill-related
queries, cash collection, debt management and
assisting special-needs clients.
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Working in partnership with regulated water companies to provide water and wastewater services.
65
Services Overview • Municipal Services
municipal
services Our water companies:
• Supply drinking water to more than 3.5 million people
• Operate and maintain 107 water treatment works
• Operate and maintain 16,000 km of water mains
Veolia Water in the UK
industrial
Water supply to industryOur clients rely on us to provide them with an
uninterrupted supply of high-quality water in
large volumes. They trust us to treat the effluent
resulting from their production processes and to
dispose of it safely. We offer a safe pair of hands.
At every stage of the industrial water cycle we
can provide services to support our clients’
business: from abstraction through to the
production of process water and the subsequent
treatment and recycling of effluent.
Sustainable solutionsWe provide customised and sustainable solutions
that optimise water and effluent management
for clients across a range of industry sectors,
including pulp and paper, food and beverages,
metals, cosmetics, pharmaceuticals, chemicals,
and petrochemicals.
Our water and wastewater management
expertise enables our clients to focus on their
core business.
services87
Driving down your costsMany industrial clients rely on us to operate and
maintain the assets they need for water supply
and effluent treatment, above and below ground.
They know we can drive down the costs involved
by introducing new technologies and controls, or
by improving the performance of existing assets.
Many also choose to offset the risks involved by
transferring asset management to us over a fixed
period.
Recycling at every levelBut that’s not all. To limit our impact on the
environment, we can convert the biogas
produced during effluent treatment into
sustainable, non-fossil energy.
We can collect sustainable by-products for
onward sale – for example, our incinerator ash is
used by the construction sector for aggregates,
and treated waste is turned into fertiliser pellets
for agricultural use.
Services Overview • Industrial Services
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Helping your business operate more efficiently by improving performance of existing assets or introducing new technology and controls.
Providing water supply and management services to industries such as:
• Paper and pulp • Food and beverages • Metals • Cosmetics • Pharmaceuticals • Chemicals • Petrochemicals
Veolia Water in the UK
Public and private sectorsOur commercial clients are public and private
Addressing the 5 key driversThe five key drivers in this market sector are:
• cost reduction
• increased efficiency
• service improvement
• innovation
• enhanced environmental performance.
To address each of these we offer these four
services:
• Operating and maintenance of existing
assets, above and below ground.
• Project and programme management of
client investment plans, and delivery.
• Treatment, disposal and recycling of biosolids
• Customer service provision.
Bespoke solutionsEvery solution we develop is bespoke and
capitalises on our leading-edge technologies,
vast engineering expertise and internationally
renowned service and support capabilities.
Regardless of the contract size or the extent
of the support we are required to provide, we
pride ourselves on the delivery of a first-class
service.
‘‘ ‘‘services
commercial
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Key business drivers are: cost reductions, increased efficiency, service improvement, innovation & enhanced environmental performance.
Services Overview • Commercial Services
Our commercial clients include:
• Airports• Defence establishments• Government agencies• Hospitals• Prisons• Schools and universities• Trading estates
Veolia Water in the UK
sustainablecommunities
Billing related customer service We can include an Ofwat inset appointment
to operate and manage the potable water and
wastewater treatment networks on behalf of
the client. At this point, we effectively become a
regulated company, so take on full responsibility
for all billing-related customer service provision.
Reducing carbon footprintWe also work with the developers to reduce their
project’s overall carbon footprint. Environmen-
tally friendly solutions might include
sourcing water locally, harvesting rainwater,
treating wastewater locally, reusing grey water
and converting biosolids into renewable energy.
Our multi-utility serviceGone are the days when the many different
parties involved in a property development
project operated independently. Today’s process
is slicker, more environmentally aware and firmly
rooted in collaboration.
In the UK, Veolia Water is building a strong client
base of land and property developers, particularly
in south-east England and the M1 corridor. They
require innovative, bespoke water and waste-
water solutions to facilitate the development of
new-style sustainable communities. And that’s
exactly what we provide.
One contact for all utility supplyOur ‘one stop shop’ service means that we can
provide a co-ordinated below-ground
infrastructure package, incorporating project and
programme management in relation to all the
main utility services.
This means that developers only have to
co-ordinate their activities with one point of
contact for their water supply networks, sewers,
electrical power lines, gas mains and telecommu-
nication ducts – as well as their adoption by the
statutory undertaker and the highway
authorities. ‘‘
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One contractor - one set of plans - one trench.
1211
Services Overview • Sustainable Communities
Complete utility design and installation from one supplier
• Clean and waste water • Gas• Electricity• Telecoms and data• Street lighting• Renewable energy installations
Veolia Water in the UK
corporateresponsibility
Training our peopleWe take our responsibilities seriously. Our
impeccable health and safety track record is
testament to the ongoing training that our
managers receive. As well as training in health
and safety awareness, other necessary courses
include defensive driving techniques, stress
awareness, signing and guarding and a new
system to control exposure to vibration from
power tool work.
Top ranking CR organisationIn 2007 Veolia Water UK was once again
recognised as one of the top-ranking organisa-
tions in Business in the Community’s corporate
responsibility benchmarking index, with an
overall score of 97.5%.
Acting for biodiversityWith biodiversity under threat across the world,
we work with our public and private sector
clients to minimise the impact our water and
wastewater treatment services have on the
environment.
Although our primary goal is to guarantee
high-quality water and wastewater services to
our clients, we recognise the importance of
protecting all forms of life. That’s why wherever
possible, we go to great lengths to preserve and
restore the natural habitats and ecosystems in
which we operate.
Alternative resourcesWe pride ourselves on our ability to develop
alternative water resources, such as desalination
and recycling. And with the growing need to
reduce CO2 emissions, we are taking every
opportunity to produce renewable sources of
energy, including through the application of
innovative biogas fuel technology.
Community involvementAs part of our long-term commitment to
corporate responsibility we frequently
participate in local sustainable development
initiatives, such as green commuter plans. We
also have an impressive track record for the
promotion of environmental citizenship in local
schools and communities.
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We work with clients to minimise the impact our water and wastewater treatment services have on the environment.
Services Overview • Corporate Responsibility
At Veolia Water we:
• Develop alternative water resources such as desalination and recycling
• Produce renewable sources of energy including the application of biogas fuel technology
• Encourage use of our by- products such as incinerator ash for aggregate and treated waste for fertiliser
Veolia Water in the UK
About Veolia EnvironnementAs the global leader in environmental service, Veolia Environnement responds directly to issues affecting the modern world. We believe it is essential to combine the services that people require with the protection the environment needs. The challenges created by increased consumption of water and energy, higher waste production and traffic build up in our urban centres can only be met through practical, sustainable solutions. We make it our business to provide them.
Water, energy, waste, transportWe provide our clients with first class, tailored solutions in four key sectors: energy service, water, transportation and waste management. Using the latest technical innovations, drawing on expertise across all our division and building long term partnerships with our customers, we offer progressive, effective solutions, which meet the demands of sustainable development.
Sustainable developmentEnvironmental solutions are our business, which means we can never be content to treat sustainable development merely as a question of image, reputation or behaviour. Environmental and social responsibility, together with integration within the local community, is part of our daily work. Our responsible approach is demostrated in all our technical and business action.
Our commitmentThe credibility of our commitment to sustainable development depends on the capacity to deliver improvements in our economic, social and environmental performance.
solutions
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Creating measureable benefits through responsible water, energy, transport and waste management.