© 2020 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners. Veeam Service Provider Console
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Veeam Service ProviderConsole
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Veeam Service Provider Console
Amplify your revenue with
FREE Veeam Availability Console
Simplifiedsetup
Single solutionTotal coverage
Remote monitoringand management
Aggregated usage reportingand billing
Multi-tenantself-serviceability
Integrate andautomate
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Veeam Service Provider Console
Support for ~50 Veeam Cloud Connect servers
Expanded capacity for number of VMs/servers/workstations under management
Expanded capacity for number of customers under management
Veeam Availability Console
VeeamCloud Connect
VeeamCloud Connect
VeeamCloud
Connect
Cloud Gateway
Master agent
Veeam Backup Agent(workstation)
Veeam Backup Agent
(server)
Veeam Backup Agent
(server)
Veeam Backup& Replication
Veeam Backup& Replication
Veeam Backup Agent
(server)
Veeam Backup Agent(workstation)
Veeam Backup& Replication
Veeam Backup& Replication
Client Site
Client Site
Client Site
Masteragent
Master agent
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Managed Services Provider / MSP
Agent Management
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Easily discover all the components of your customers’ Veeam environment:• Virtual• Physical• Cloud-based or a mixture
Using • network-based IP range discovery• Microsoft Active Directory • CSV file.
Remotely discover and deploy
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Veeam corporate Discovery rules: How does it work?
Microsoft Windows servers/workstation
[ AD discovery ]
Master agent
Client 1
Remote users
Client 1
[ Network-based discovery ]
Microsoft Windows servers/workstations
Client 2
Master agent
Veeam Service ProviderConsole
Management site
Cloud gateway
Internet access (download setup file)
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Veeam corporate Agent deployment: How does it work?
• Create a rule
• Run discovery rule
• Select and Install
• Assign policy
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• Data is transferred over a Cloud Connect TLS connectionusing a single port
• No need for a VPN connection
Remote monitoring and management
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Veeam corporate VBR management: How does it work?
• Tenant allows management
• License type doesn`t matter
• Rental lic central mgmt
• Complete visibility
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Sizing
✓ 10 000 Agents
✓ 600 Backup servers(150 VMs each)
✓ 500 Portal Users
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VSPC – Integrate and automate
Standardizing on RESTful APIs, Veeam Availability Console offers a variety of GET, POST, PATCH and DELETE methods.
Adds and enhances requests for customer and reseller management, license management, alarms and more.
Also adds support for VMware vCloudDirector, use “tenants” and other users created for company creation and backup portal user logins.
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Veeam corporate VSPC – Remote managed services
Maintain complete visibility and control of all your customers’ backup environments from within a single, powerful web-based UI.
Remote monitoring and management of virtual, physical and cloud backups and replicas is a breeze through a secure, single port TLS connection —no VPN required.
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VSPC – Notifications and alarms
Veeam Availability Console comes with a set of predefined alarms that can notify you about important events, state changes and potential problems in the managed backup infrastructure.
VAC offers an enhanced notification engine and offers more control for who receives email notifications and how they are displayed.
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Licensing, usage reporting and billing –all in one place
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VSPC – Licensing, Reporting & Billing
Offering licensing, reporting and billing workflows for the pay-as-you-go Veeam Cloud & Service Provider (VCSP) pricing model, Veeam Availability Console snaps on top of most of Veeam Availability Platform™.
Connecting seamlessly into Veeam installations (regardless of location)
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Veeam Availability Console offers support for Veeam Universal licensing
Use as a licensing engine remotely to deploy, update and revoke licenses on customer sites.
Top-line or granular-level license usage data for reporting and billing.
VSPC – Licensing, Reporting & Billing
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Top-line or granular-level reporting
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Bill your customers with built-in invoicing
Avoid manually crunching numbers in spreadsheets.
The powerful native reporting and billing engine in Veeam Availability Console helps service providers stay on top of their customers’ environments, workloads and usage.
Set up plan pricing on a per-service or per-customer basis and Veeam Availability Console handles the rest.
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Veeam Backupfor Microsoft Office 365
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Shared Responsibility
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Why do I need a backup? Microsoft takes care of it.
Infrastructure Data
Customer perception:
Microsoft takes care of everything
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Infrastructure Data
Customer perceptionMicrosoft takes care of everything
RealityMicrosoft takes care of the infrastructure,
but the data remains the customer’s responsibility.
The customer
Uptime of Office 365 Protection and long-term retention of Office 365 data
Why do I need a backup? Microsoft takes care of it.
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Architecture
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MicrosoftOffice 365
Repositories Repositories
Console VEX
RESTservice
PowerShellcmdlets
VBO server
VESP VEOD
Veeam update server
Architecture overview
VBO proxy VBO proxy
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Tracks proxies and collect sessions data
Client manager (Console, Explorer, PowerShell, REST)
Update features
Pushes configuration to proxies
Configuration database
Veeam Backup for Microsoft Office 365 server
Licensing
Veeam Backup for Microsoft Office 365 components
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Partial replica of the main configuration DB
Can work on it’s own
Bandwidth limitation can be configured
Repositories engine
Processing engine
Proxies
Veeam Backup for Microsoft Office 365 components
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Configure Proxies
Backup proxy servers help Veeam Backup for Microsoft Office 365 leverage network traffic when backing up or restoring data.
• Installed within the same or a trusted domain as the VBO server
• Can process multiple organizations
• Sends email notifications (If configured)
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SAN connected
SMB 3.0
No tapes or rotated drives (live database)
Direct attached storage
Local disk storage
Supported repositories
Veeam Backup for Microsoft Office 365 components
S3-compatible object
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Configure Repositories
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Usage scenarios for Service Providers
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Scenario 1: MSP
Veeam Backup for Microsoft Office 365
Tenant A Org Tenant B Org Tenant D Org
Proxy 1 Proxy 2 Proxy 3Repo 1 Repo 2
Repo 3 Repo 4
Job 1 Job 2 Job 3 Job 5
Tenant C Org
Repo 5
Self-service portal
Service provider
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Scenario 1: Some pros
• One Veeam Backup for Microsoft Office 365 to rule them all
• Easy license management
• Separate proxies/repo per tenant possible
• Shared resources (don’t waste idle resources)
• Can run anywhere (on premises, Azure, AWS)
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Scenario 1: Some cons
• Tenant is not in control
• No built-in self-service capabilities
• Tenants must provide Microsoft organization credentials to the Service Provider to configure the jobs
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• Requires full VBR Server deployed on the Tenant Side
• Requires CloudConnect deployment on the Service Provider side
• Officially supported
Veeam Explorer for Exchange
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Multitenant Self-service restore through Explorers
Tenant A
VEX
Tenant B
VESP
VBO server
Veeam Cloud Connect Server
Proxy one
Proxy two
Tenant A backups
Tenant B backups
Service provider
Cloud gateways
VEOD
Self-service portal
VBR
VBR
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Self-Service Web Portal
• Login as Service Provider to access Dashboard, Job and Licensing overview• As customer, login using Microsoft Org Administrator to perform self-service
item-level restore operations (Exchange, OneDrive, SharePoint) HTML5 design (uses jQuery, Bootstrap, PHP)
Developed by Niels EngelenCommunity-driven projectNot officially supported
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Demo
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The problem
Service Providers
Multiple tenants?
Multiple servers?
Acquisitions?
Rapid deployment?
Licensing management?
Managing one Veeam Backup for Microsoft Office 365 server is easy
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Proxy Backups
Scenario 2: Separate Veeam Backupfor Microsoft Office 365 instances
VBO server 1
Proxy Backups
VBO server 2
Proxy Backups
Proxy Backups
Proxy Backups
VBO server 3
Proxy Backups
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Scenario 2: Some pros
• Veeam Backup for Microsoft Office 365 instance per tenant
• No need to provide Microsoft organization credentials to the Service Provider to configure the jobs
• Separate proxies/repo possible
• Can run anywhere depending on tenant requirements (on premises, Azure, AWS)
• Full Veeam Explorer capabilities without Veeam Cloud Connect
• Tenant can be in full control
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Scenario 2: Some cons
• No central management
• Most likely requires a VPN per tenant
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Project MartiniCentral management solution developed by Niels Engelen and Timothy Dewin
• Deploy Veeam Backup for Microsoft Office 365 servers (utilizes Terraform)
• Deploy Veeam Backup for Microsoft Office 365 infra (proxy/repo)
• Overview per tenant/GEO
• Licensing
• Infrastructure
• API driven
• Command line available (for die-hards)
• Uses Terraform in the background
• Distributed under MIT license
• Community-driven project not officially supported
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Project Martini
• http://foonet.be/2019/06/13/project-martini-what-why-and-how/
• https://veeam.wistia.com/medias/531yw52tnd
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Available now!
github.com/veeamhub
VeeamHUB
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Thank you